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LHA

☰
 * BENEFITS
 * PAYMENT CENTER
 * CLIENT PORTAL
 * CONTACT US
 * PRIVACY POLICY/NYC
 * EMPLOYEES

This communication is from a debt collector. This is an attempt to collect a
debt, any information obtained will be used for that purpose.
I understand, close


SPECIALIZING IN
ACCOUNTS RECEIVABLE
MANAGEMENT SOLUTIONS

Lamont, Hanley & Associates, Inc., is a national company specializing in
accounts receivable management solutions. Our company was the first in the
industry established, owned and operated by certified collectors, and we
continue to carry this distinction.

All of the collectors handling your accounts are certified by ACA International
or the International Association of Commercial Collectors. We insist on the best
trained individuals within our industry. Files entrusted to our collectors are
handled with a level of service and expertise that meets the exceptional
standard set by our company and expected by our clients.

At our inception, Lamont, Hanley & Associates, Inc. redefined the collection
industry with our customer service approach. Our methodology incorporates sales
techniques with financial guidance to provide your customers with a program that
results in clearing their balance in a non-confrontational, business-like
manner. This process results in a high liquidation and maintains a professional
image for our company and our clients. We combine this with our collectors’
abilities to resolve disputes and expedite files, making us unique in the
collection industry.




PAYMENT CENTER

In order to help you resolve your payment obligations quickly and
easily, Lamont, Hanley & Associates, Inc., offers the ability to
securely make payments online by check or credit card.

Our payment portal is best viewed with the browsers,
Microsoft Edge or Google Chrome.

PAY ONLINE NOW


STRATEGIC PARTNERSHIP BENEFITS

 * ACA International Professional Collectors and IACC Certified Collectors
 * Professional Licensing
 * Nationally Insured and Bonded
 * Experienced, Highly Trained, Successful Professional Collectors
 * Industry Specific Collection Techniques
 * World-wide collection coverage
 * Standard and Custom Reports provided by your dedicated Client Services
   Representatives
 * Collections Seminars, Training and Monthly Newsletters to keep you informed
 * Audit visits welcomed
 * Navigate, our secure web-based application
 * HITRUST Certified




SECURE APPLICATION

 * Review the collections accounts assigned to our office
 * Run and View reports
 * Securely Upload Payment and Placement Files
 * Securely Report Payments
 * Securely Report Individual Accounts
 * Navigate, our secure web-based application
 * Send notes to Lamont, Hanley & Associates, Inc.

Each user receives their own username and password. Training and telephone
support is provided by your dedicated Client Services Representatives.


LOGIN


CONTACT OUR OFFICE

Lamont, Hanley & Associates, Inc.
Corporate Headquarters
186 Granite Street
Manchester, NH 03101

Phone: 1-800-639-2204
Phone: 603-625-5547
Fax: 603-606-7961

Hours of Operation:
8:00am to 7:00pm
Walkins Welcome Before 5:00pm
(Eastern Standard Time)

Collections HOTLINE:
collections@lhainc.com

Customer Service:
customerservice@lhainc.com

Sales:
sales@lhainc.com

ENGLISH EN ESPAÑOL


PRIVACY POLICY

Our Privacy Policy is designed to assist you in understanding how we collect and
use the personal information we collect about you. We are committed to properly
safeguarding personal information and it is our policy is to protect the
confidentiality of personally identifiable information, and to limit access to
that information only to those with a need to know.

Please see our guide for our NYC Consumers.

WHAT INFORMATION DO WE COLLECT?

We may collect the following information about you: your real name, alias,
postal address, unique personal identifier, online identifier, Internet Protocol
address, email address, account name, Social Security number, driver’s license
number, passport number or other similar identifiers, records of personal
property, products or services purchased, obtained, or considered, or other
purchasing or consuming histories, your signature, physical characteristics or
description, telephone numbers, insurance policy number, education, employment,
bank account number, credit card number, debit card number, or any other
financial information, medical information, or health insurance information,
property ownership, bankruptcy or probate information, age, race, color,
ancestry, national origin, citizenship, religion or creed, marital status,
medical condition, physical or mental disability, sex (including gender, gender
identity, gender expression, pregnancy or childbirth and related medical
conditions), sexual orientation, veteran or military status, genetic information
(including familial genetic information), audio recording, and consumer credit
information (in order to determine the ability of a debtor to pay the balance
due).

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

We use or disclose the personal information we collect for the following
business purpose:

 * Debt collection.
 * To fulfill or meet the reason for which the information is provided. For
   example, if you provide us with personal information in order for us to
   process a payment, we will use that information to process said payment.
 * To provide you with information or services that you request from us.
 * To provide you with email or text alerts and other notices concerning our
   services.
 * To carry out our obligations and enforce our rights arising from any
   contracts entered into between you and us, including for collections.
 * To carry out our obligations and enforce our rights arising from any
   contracts entered into between you and our clients, including for
   collections.
 * As necessary or appropriate to protect the rights, property or safety of us,
   our clients or others.
 * To respond to law enforcement requests and as required by applicable law,
   court order, or governmental regulations.

We will not collect additional categories of personal information or use the
personal information we collected for materially different, unrelated, or
incompatible purposes without providing you notice. We do not sell your personal
information. We may share it with the client that placed the account with us and
outside debt collection attorneys.

SECURITY

We are committed to ensuring that the information we collect is secure.  In
order to prevent unauthorized access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure
the information we collect.  Additionally, we conduct security assessments on
any vendors who may have access to your data. 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this privacy policy at our discretion and at any
time. We will update this privacy policy no less than annually.  When we make
changes to this privacy policy, we will post the updated policy on our website
and update the policy’s effective date. 

Your continued use of our website following the posting of changes constitutes
your acceptance of such changes.

Effective Date 6/29/2020


POLÍTICA DE PRIVACIDAD

Nuestra Política de Privacidad está dirigida a ayudarle a entender cómo
recopilamos y usamos la información personal que obtenemos sobre usted. Estamos
comprometidos a salvaguardar adecuadamente la información personal y nuestra
política es proteger la confidencialidad de la información personal
identificable y limitar el acceso a esa información sólo a aquellos que puedan
necesitarla.

QUÉ INFORMACIÓN RECOPILAMOS?

Podemos recopilar la siguiente información sobre usted: su nombre verdadero,
alias, dirección postal, identificador personal único, identificador en línea,
dirección de protocolo de Internet, dirección de correo electrónico, nombre de
usuario, número de seguro social, número de licencia de conducir, número de
pasaporte u otros identificadores similares, registros de propiedad personal,
productos o servicios adquiridos, obtenidos o considerados, u otros historiales
de compra o consumo, su firma, características o descripción físicas, números de
teléfono, número de póliza de seguro, educación, empleo, número de cuenta
bancaria, número de tarjeta de crédito, número de tarjeta de débito o cualquier
otra información financiera, información médica o información de seguro de
salud, propiedad, quiebra o sucesión, edad, raza, color, ascendencia,
nacionalidad de origen, ciudadanía, religión o credo, estado civil, condición
médica, discapacidad física o mental, sexo (incluyendo género, identidad de
género, expresión de género, embarazo o parto y condiciones médicas
relacionadas), orientación sexual, condición de veterano o militar, información
genética (incluida información genética familiar), grabación de audio e
información de crédito al consumidor (para determinar la capacidad de un deudor
para pagar el saldo adeudado).

QUÉ HACEMOS CON LA INFORMACIÓN QUE RECOPILAMOS?

Podemos utilizar o revelar la información personal que recopilamos para los
siguientes fines comerciales:

 * Cobro de deudas.
 * Para cumplir con el objetivo para el cual se suministra la información. Por
   ejemplo, si usted nos suministra información personal para que podamos
   procesar un pago, usaremos esa información para procesar dicho pago.
 * Para suministrarle información o servicios que solicite de nosotros.
 * Para enviarle alertas y otras notificaciones por correo electrónico o mensaje
   de texto respecto de nuestros servicios.
 * Para cumplir con nuestras obligaciones y hacer valer nuestros derechos
   derivados de cualquier contrato celebrado entre usted y nosotros, incluso
   para cobros.
 * Para cumplir con nuestras obligaciones y hacer valer nuestros derechos
   derivados de cualquier contrato celebrado entre usted y nuestros clientes,
   incluso para cobros.
 * Según sea necesario o adecuado para proteger los derechos, bienes o seguridad
   propia, de nuestros clientes o terceros.
 * Para responder a los requerimientos de cumplimiento de la ley y según lo
   requerido por la ley aplicable, sentencia judicial o regulaciones
   gubernamentales.

No recopilaremos categorías adicionales de información personal ni utilizaremos
la información personal que hemos recopilado para fines materialmente
diferentes, no relacionados o incompatibles sin aviso previo.
No vendemos su información personal. Podemos compartirla con el cliente que
colocó la cuenta con nosotros, fuera de los abogados de cobro de deudas.

SEGURIDAD

Nos comprometemos a garantizar que la información recopilada sea segura. Con el
fin de evitar el acceso o la divulgación no autorizados, hemos establecido
procedimientos físicos, electrónicos y administrativos adecuados para
salvaguardar y asegurar la información recopilada. Además, realizamos
evaluaciones de seguridad de cualquier proveedor que pueda tener acceso a sus
datos.

CAMBIOS EN NUESTRA POLÍTICA DE PRIVACIDAD

Nos reservamos el derecho a enmendar esta política de privacidad a nuestra
discreción y en cualquier momento. Actualizaremos esta política de privacidad al
menos una vez al año. Cuando realicemos cambios a esta política de privacidad,
publicaremos la política actualizada en nuestro sitio web y actualizaremos la
fecha de entrada en vigor de la misma.

El uso continuado de nuestro sitio web después de la publicación de los cambios
constituye su aceptación de dichos cambios.

Fecha de entrada en vigor: 29/06/2020

A glossary and translation of commonly used debt collection terms is available
in multiple languages on the New York City Department of Consumer Affairs
website www.nyc.gov/dca. We offer English and Spanish speaking representatives
and CanTalk, www.cantalk.com, a live language interpretation service that, as of
September 30, 2020, can interpret live phone calls in the languages below.  We
do not offer translation of our letters, written communications or website
except for our privacy policy that is offered in English and Spanish.

AFRICAN LANGUAGES

Afar

Afrikaans

Akan

Amharic

Anuak

Anyin

Asante

Azari

Bambara

Baoule

Berber

Bilen

Borana

Chichewa

Creole

Creole-Haitian

Creole-Cape Verdean

Creole-West African

Dinka

Dyula

Ewe

Fante

Fulani

Ga

Hausa

Igbo

Kasem

Kikongo

Kinyamulenge

Kinyarwanda

Kirundi

Kissi

Kiswahili

Krahn

Krio

Kunama

Lingala

Luganda

Luhya

Maay Maay

Malagasy

Mandingo

Mandinka

Nuer

Nupe

Nyanja

Oromo

Papiamentu

Pidgin

Runyakitara

Saho

Shona

Somali

Susu

Swahili

Tigre

Tigrinya/ Eritrean

Tshiluba

Twi

Wolof

Yoruba

Zulu

Pidgin

Runyakitara

EUROPEAN LANGUAGES WESTERN

Catalan

Danish

Dutch

English

Flemish

Finnish

French

French-Canadian

French-France

French-African

German

Greek

Icelandic

Italian

Low German

Luxembourghish

Norwegian

Swedish

Portuguese

Portuguese-African

Portuguese-Azores

Portuguese-Brazilian

Portuguese-Portugal

Spanish

EASTERN

Albanian

Armenian

Belorusian

Bosnian

Bulgarian

Croatian

Czech

Estonian

Georgian

Hungarian

Kyrgyz

Latvian

Lithuanian

Macedonian

Mixtec

Moldavian

Montenegrin

Neapolitan

Ossetian

Polish

Romanian

Russian

Serbian

Serbo-Croatian

Slovakian

Slovenian

Ukrainian

ASIAN LANGUAGES EAST ASIAN & PACIFIC

Bikol

Burmese

Burmese-Rohingya

Cantonese

Cebuano

Chin-Hakha

Chin-Falam

Chin-Tedim

Foochow

Fukianese

Fuzhounese

Hokkien

Ilocano

Indonesian

Indonesian-Bahasa

Javanese

Sundanese

Japanese

Kapampangan

Karen

Karen-Sgaw

Kazakh

Korean

Lao

Malay

Maltese

Mandarin

Mien

Mongolian

Shanghainese

Samoan

Tagalog

Taishanese

Tajik

Teochow

Thai

Tongan

Toisan/Taishan

Uyghur

Uzbek

Vietnamese

Visayan

Waray

EAST INDIAN

Bengali

Gujarati

Hindi

Hindko

Malayalam

Marathi

Nepali

Punjabi

Sinhala

Sylheti

Tamil

Telugu

Tibetan

Urdu

MIDDLE EAST

Arabic

Arabic-Moroccan

Arabic-Sudanese

Arabic-Lebanese

Arabic-Egyptian

Arabic-Gulfland

Arabic-Iraqi

Arabic-Syrian

Arabic-Jordanian

Aramaic

Assyrian

Azeri-Azarbaijani

Chaldean

Dari

Farsi/ Persian

Hebrew

Kurdish

Kurdish-Kurmanji

Kurmanji-Behdini

Kurdish-Sorani

Pashto/ Afghan

Salish

Turkish

Yazidi

INDIGENOUS / CANADIAN

Algonquian

Blackfoot

Chipewyan

Cree

Cree-James Bay

Cree-Moose

Cree-Plains

Cree-Swampy

Cree-Woodlands

Dakota

Dene

Dogrib

Inuinnaqtun

Inuktitut

Michif

Micmac

Mohawk

North Slavey

Ojibway

Oji-Cree

Saulteaux

Slavey

South Slavey

Tsilhqotin

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SSAE-18 TYPE II COMPLIANT, FRAUD, WASTE & ABUSE AND SECURITY AWARENESS TRAINED,
HIPAA COMPLIANT, ACA AND IACC CERTIFIED, AND LICENSED & BONDED IN ALL APPLICABLE
STATES

This communication is from a debt collector. This is an attempt to collect a
debt, any information obtained will be used for that purpose.
Lamont, Hanley & Associates, Inc., Nationwide collection agency, corporate
headquarters, 186 Granite Street, P.O. Box 179, Manchester, NH 03105

NMLS ID: 938920
Nevada Lic.: CAD11551
Rhonda Sargent Lic.: CM12460 NMLS ID: 948740
Consumer access: nmlsconsumeraccess.org

© Lamont, Hanley & Associates, Inc.