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Terms and Conditions - Website

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PERSONAL DATA PROTECTION NOTICE

 

We comply with the Personal Data Protection Act 2010. This Personal Data
Protection Notice
(“Notice”) informs you how we use your personal data based on the following
guiding
principles

 * We use your personal data to provide you postal, courier and other
   transactional products and services which you request.
 * We aim to continuously improve our products and services for you and will use
   your personal data to help us achieve this.
 * We give you some control over the personal data we hold about you,including
   who is allowed to see it and how it is used.

 * We will not use your personal data to contact you for direct marketing
   purposes without your consent.
 * We will take reasonable care to safeguard your personal data through security
   policies and secure business processes.

This Notice applies generally to all products and services provided by Pos
Malaysia (consisting of Pos Malaysia Berhad and all its subsidiaries and related
corporations including but not limited to PSH Express Sdn Bhd, Datapos (M) Sdn
Bhd, Digicert Sdn Bhd, Pos Ar-Rahnu Sdn Bhd, Effivation Sdn Bhd, PSH Properties
Sdn Bhd, PMB Properties Sdn Bhd, Real Riviera Sdn Bhd, Pos Malaysia & Services
Holdings Berhad, PSH Capital Partners Sdn Bhd, PSH Venture Capital Sdn Bhd and
Pos Aviation Group).

There may however be occasions where a different data protection notice will be
applicable for a specific transaction, and we will notify you accordingly.
Please read the terms of this Notice carefully before furnishing us with your
personal data. By furnishing us with your personal data or by continuing to use
our products or services, you are indicating to us that you agree and consent to
the terms and conditions of this Notice.

We comply with the Personal Data Protection Act 2010. This Personal Data
Protection Notice (“Notice”) informs you how we use your personal data based on
the following guiding principles:

 * We use your personal data to provide you postal, courier and other
   transactional products and services which you request.
 * We aim to continuously improve our products and services for you and will use
   your personal data to help us achieve this.
 * We give you some control over the personal data we hold about you, including
   who is allowed to see it and how it is used.
 * We will not use your personal data to contact you for direct marketing
   purposes without your consent.
 * We will take reasonable care to safeguard your personal data through security
   policies and secure business processes.

This Notice applies generally to all products and services provided by Pos
Malaysia (consisting of Pos Malaysia Berhad and all its subsidiaries and related
corporations including but not limited to PSH Express Sdn Bhd, Datapos (M) Sdn
Bhd, Digicert Sdn Bhd, Pos Ar-Rahnu Sdn Bhd, Effivation Sdn Bhd, PSH Properties
Sdn Bhd, PMB Properties Sdn Bhd, Real Riviera Sdn Bhd, Pos Malaysia & Services
Holdings Berhad, PSH Capital Partners Sdn Bhd, PSH Venture Capital Sdn Bhd and
Pos Aviation Group).

There may however be occasions where a different data protection notice will be
applicable for a specific transaction, and we will notify you accordingly.
Please read the terms of this Notice carefully before furnishing us with your
personal data. By furnishing us with your personal data or by continuing to use
our products or services, you are indicating to us that you agree and consent to
the terms and conditions of this Notice.

In respect of personal data of any Third Party Individual (defined below), you
warrant that you have obtained the relevant consent from the Third Party
Individual to furnish his/her personal data to Pos Malaysia and for Pos Malaysia
to process such personal data. You further warrant and undertake to furnish a
copy of this Notice to the Third Party Individual before providing Pos Malaysia
with that Third Party Individual’s personal data.

How we collect your personal data 

Directly from you. We collect personal data that you provide to us when you use
any of our products, services, and website(s) or when you deal with us. This
includes information that you provide:

 * When you request for any services or purchase any products from us;
 * When you perform a transaction or contract with us;
 * When you fill in manual forms and submit them to us;
 * When you deal with us over the telephone, through email, through our
   website(s) or in person;
 * When you take part in our customer surveys, competitions and promotions;
 * When you use our services;
 * When you visit our premises; or
 * From correspondence you send to us including any enquiries or comments.

When you use our website. We may collect some information automatically when you
access our website(s) including: 

 * Information about your use of our products and services, including your
   browser type, operating system, platform, IP address, cookies, language and
   region; and
 * Search queries you conducted on our website(s), pages and advertisements you
   viewed and links you clicked on while using our website(s).

From third parties. We may ask third parties for personal data about you, for
example, when we acquire third party marketing lists, or get authorisation for a
payment you make using a credit or debit card, or to complete a credit or fraud
check.

Corporate entities. Where we transact or contract with a corporate entity, that
corporate entity may provide us with your personal data in connection with a
transaction or contract. That corporate entity is responsible for obtaining your
consent for disclosure of your personal data to us.

What personal data we collect

In this Notice, personal data means data we hold about you from which your
identity is apparent or can be reasonably determined. This includes:

 * Your identification information such as name, identification number, gender,
   ethnic origin, nationality, date of birth, age and marital status;
 * Your contact details such as address (residential, office or billing),
   telephone number(s), email address(es) and other contact details that you
   provide us from time to time;
 * Your employment details such as your employer’s name, your position in the
   company, job description, the company’s address(es), telephone number(s),
   your income range and professional credentials or qualifications;
 * Your payment details such as bank account number and credit or debit card
   details;
 * Transaction-related information, including sender’s and recipient’s
   identifying information and contact details as well as personal data of
   individuals given by corporate entities in connection with a transaction or
   contract;
 * Recording of telephone conversations;
 * Personal data of your spouse, dependents or other third parties (“Third Party
   Individual”); and
 * Additional information that you provide us when you transact or deal with us
   or when you visit us.

Why we collect your personal data

 * To provide you with products and services. Note that the personal data we
   require may vary between transactions;
 * To verify your identity and to minimize the risk of unauthorized access to
   your personal data when you deal with us;
 * To enhance and improve your experience with us generally. When you indicate
   your preferences by filling in our forms, through your use of our website(s)
   or when you contact or deal with us directly, we will use this personal data
   to personalize our products and services to better meet your needs;

 * To provide you with information or notifications about products and services
   that we or our agents, contractors, employees, associate companies, business
   partners or professional consultants of Pos Malaysia (“third party”) have
   selected and believe would be of interest to you (Please see the sections
   entitled “Who sees your data” and “Important information about opting-out”);
 * To prepare any statistics or analysis or internal reports for market research
   purposes;
 * To allow us to enforce our legal rights or to recover any debt owing by you
   to us;
 * To keep your personal data secure and minimize the risk of unauthorized
   access to your personal data by using some of your personal data to verify
   your identify when you use our website(s) and customer service helpdesk;
 * For security purposes when you visit our premises; and
 * To ensure compliance with applicable laws and regulations.

Who sees your personal data

Your personal data may be used by all the companies within Pos Malaysia and DRB
HICOM Berhad’s related group of companies. Who sees your personal data depends
on the context in which you provided it and the purpose for which it is being
used (Please see the section entitled “Why we collect your personal data”).

Your personal data may be disclosed or transferred to a third party. This may
include outsourcing any of our business operations or functions to any third
party within or outside Malaysia. We may do this for the following reasons:

 * To provide you with our products and services or perform a contract with you.
   Some of our products and services are provided in conjunction or
   collaboration with certain third parties, and we will need to disclose your
   personal data to them to provide you with the products and services. We may
   also share your personal data with certain third parties who have been
   engaged to perform our business functions;
 * To provide you with information or notifications about our products and
   services that we or third parties have selected and believe would be of
   interest to you. If you have given your consent by choosing not to opt out
   when filling in our manual forms, using our website(s) or when you contact or
   deal with us directly, we may share some of your personal data with carefully
   selected third parties so that they can provide you with information about
   products and services that may be of interest to you;
 * We may share your personal data with third parties (including the police and
   other law enforcement agencies) when we believe it is necessary to comply
   with the law or protect our or another person’s rights, property or safety.
   This includes exchanging data with third parties to protect against fraud and
   to reduce payment risks or disclosure of personal data to the police and
   other law enforcement authorities in connection with the prevention and
   detection of crime;
 * We may share your personal data with regulatory bodies and agencies to ensure
   compliance with applicable laws and regulations; or
 * If we sell or buy any business or assets, we may disclose your personal data
   to the potential seller or buyer of such business or assets.
 *  

We will only deal with third parties whom we trust will act in your best
interest and will treat your personal data with similar security controls that
we apply ourselves.

Where we store and process your personal data

We generally store and process your personal data within Malaysia. However, the
personal data that we collect about you may be processed in, transferred to, or
stored at a destination outside of Malaysia. By filling in our manual forms,
using our website(s) or when you contact or deal with us directly, you agree to
this processing, transfer or storage outside Malaysia. We will take reasonable
steps to ensure that your personal data is treated securely and in accordance
with this Notice even when your personal data is processed in, transferred to,
or stored at a destination outside Malaysia.

How long we keep your personal data

This depends on the context in which you provided your personal data and the
purposes for which we use it. Your personal data will be retained for as long as
it is reasonably necessary for such purpose (Please see the section entitled
“Why we collect your personal data”), or for such period as may be necessary to
protect our legal interest.

We will keep your personal data:

 * For as long as it is reasonably necessary for us to provide you with our
   products and services you have purchased or requested, or for the performance
   of a contract with you;
 * For marketing purposes to provide you with information about products and
   services that we or our third party business partners have selected and
   believe would be of interest to you until you choose to opt-out from allowing
   us to process your personal data for marketing purposes (Please see the
   sections entitled “Your rights to access and correct personal data” and
   “Important information about opting-out”);
 * We may keep records of any transactions you enter with us for up to 7 years
   so that we can respond to any complaints or disputes which may arise. Where
   the records are the subject of legal investigations or proceedings, we will
   keep the personal data for longer periods; and
 * We will keep your personal data for as long as it is required to comply with
   the law.

Your rights to access and correct personal data

In relation to our manual forms, you may access, correct or update your personal
data by filling in the Personal Data Access Request Form or Personal Data
Correction Form. These forms are available at www.pos.com.my or if you contact
our Compliance Department (please see the section entitled “Enquiries”) and we
will endeavour to comply with your instructions within 21 days of receiving your
completed form and the prescribed processing fee.

In relation to personal data provided to us through our website(s), you can
access the information at the [‘Edit Your Profile’] page (if any) or contacting
our Compliance Department. You can also use this profile page to change or
delete this information including the consent you have given us (Please see the
section below entitled “Important information about opting-out”) and we
encourage you to do so in order to ensure that the personal data we hold about
you is up-to-date. Your personal data can be deleted from the website(s)'s
database by accessing the option for 'My profile' once you have logged on to the
website(s). Here you can select to delete your account and cancel your
registration with us. This however will not delete your personal data that: (i)
was not collected through our website(s); (ii) which we need to continue to hold
for the purposes specified above under the section entitled “How long do we keep
your personal data”; or (iii) is on third party database not under our control.

In relation to personal data provided to us to use through our website(s), you
can fill in the relevant forms which are available online on our website(s) to
request for access or to correct your personal data.

You can request details of all the personal data that we hold about you, by
contacting our Compliance Department. Our Compliance Department will send you
the Personal Data Access Request Form and/or Personal Data Correction Form which
you should complete and return to them.

The charges for personal data access services are as follows:

 * Personal Data Access Request for your personal data with a copy     - RM 10
 * Personal Data Access Request for your personal data without a copy - RM   2
 * Personal Data Access Request for your sensitive personal data with a copy   -
   RM 30
 * Personal Data Access Request for your sensitive personal data without a copy
   - RM 5

These charges may be revised from time to time. 

 

The contact details of the Compliance Department are set out in the section
entitled “Enquiries” below. Your right to access your personal data is not
absolute, and may be limited by the Personal Data Protection Act 2010.

Important information about opting-out

The personal data that we ask you to provide may either be mandatory or
optional, and may differ depending on the particular product or service.
Mandatory personal data is information required for the processing of the
transaction, or provision of products and services, or performance of a
contract. Optional personal data is information you voluntarily provide to us,
which we may process during the transaction or to provide you with other
products and services. Fields requiring mandatory personal data will be
indicated in our manual forms and registration forms on our website(s).

If you choose not to furnish any mandatory personal data requested or wish to
withdraw your consent or significantly limit the processing of your personal
data, you agree that (notwithstanding any agreement between you and us) we shall
be entitled to cease the provision of any products or services to you without
incurring any liability whatsoever for any losses which you may suffer as a
result of such cessation.

By not ticking a clearly displayed "opt-out" box, we will assume we have your
implied consent to process your personal data pursuant to the terms of this
Notice and to receive information about products and services that we or our
third party business partners have selected and believe would be of interest to
you until you choose to opt-out from allowing us  to process your personal data
entirely or to limit the processing of your personal data for marketing
purposes.

You may choose to limit the processing of personal data or withdraw your consent
to process your personal data by any one of the following means:

 * Sending us a written notification to the contact details provided in the
   section entitled “Enquiries”;
 * Ticking the “opt-out” box in our manual forms for our products and/or
   services;
 * Filling in our “Opt-out” card; or
 * Editing your profile on our website(s) (if any).

We will endeavour to comply with your request within 21 days / as soon as we are
reasonably able to do so.

In relation to our website(s), you may withdraw or add your consent at any time
through the “Edit your profile” page (if any) or by contacting our Compliance
Department. When you choose to withdraw your consent by choosing to opt-out in
our website(s), this would apply only to your personal data stored in our
website(s)'s database. It would not apply to personal data which you have
provided to a business in Pos Malaysia through another channel other than our
website(s) or if your personal data has been passed to third parties with your
consent.

 

In relation to links to other sites found on our website(s), please note that
personal data provided to these third parties are not under our control and
responsibility and you may need to contact them directly if you wish to withdraw
your consent for their continued use of your personal data.

Please note that once we receive confirmation that you wish to withdraw your
consent for marketing or promotional materials/communication, it may take up to
21 days for your withdrawal to be reflected in our systems. Therefore, you may
still receive marketing or promotional materials/communication during this
period of time. Please note that even if you opt-out from receiving marketing or
promotional materials, we may still contact you for other purposes in relation
to the products and services you transacted with us.

Websites

In relation to our website(s), some of the information will be gathered through
the use of "cookies". Cookies are small bits of information that are
automatically stored on a person’s web browser in their computer that can be
retrieved through the website. Such information, for example, may be a user’s
password that is stored to avoid having to retype it during subsequent visits to
a site. Should you wish to disable these cookies, you may do so by changing the
setting on your browser.

Note that personal data transmitted electronically will not be 100% secure. We
will not be liable for any breach of security unless we have been negligent.

Our website(s) may also contain links to other sites controlled by a third
party. Please note that we are not responsible for the privacy practices of such
other sites. We are not responsible for how these other companies or
organizations collect, use, disclose, or secure the information that you provide
them. This Notice applies solely to information collected by website(s)
maintained by Pos Malaysia. If you choose to access a third party site linked to
our website(s), you do so at your own risk and subject to any terms of service
or privacy policy (if any) associated with such third party websites.

Where Pos Malaysia is processing your personal data on behalf of another person
or entity, the processing of your information would depend on the privacy
practices of that person or entity. This would not be under our control or
responsibility. You should contact them directly on the processing of your
personal data.

Revisions to the Notice

Our Notice may be revised from time to time and if there is any revision, it
will be posted on our website(s) and/or other means of communication deemed
suitable by us.

Enquiries

If you have any enquiries or complaints concerning this Notice, please contact
our Compliance Department at:

Pos Malaysia Berhad

Compliance Department

Tingkat 2, Ibu Pejabat Pos

Kompleks Dayabumi

50670 Kuala Lumpur

Attn: Personal Data Protection Compliance Officer

Tel: 03 – 2267 2267 ext 2040

Email address: pdpapos@pos.com.my

If you need to update your personal data, kindly get a "Personal Data Correction
Form" at the post office counter or download the form here.

This Notice is made available in the national and English languages. In the
event of any discrepancies, the English language version of the Notice shall
prevail.

This Personal Data Protection Notice was last updated on: 8 October 2018

For Bahasa, please kindly click here. 

- End -

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