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Watch: Videos of our Latest Features from the Customer Intelligence Summit



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Solutions
Reservations & WaitlistHostMarketing AutomationSentimentCDP
Resources
Case StudiesChangelog


Watch: Videos of our Latest Features from the Customer Intelligence Summit


Solutions


Reservations & Waitlist
A digital front door for guests, with one click, on every platform.

Host
Greet & serve both dine-in and take-out guests and recognize regulars.

Marketing Automation
Wisely’s all-in-one CRM makes insights accessible and actionable.

Sentiment
All feedback funnels into one dashboard—engage, track trends.

CDP
Integrate siloed guest data and extend it to every part of the business.



Resources


Wise Up | Blog
Sharing the latest intel & news from Wisely and the hospitality industry.

Case Studies
Success stories from restaurants bridging the gap between customer data and
customer experience.

Changelog
New releases, improvements, and updates to Wisely—updated monthly.

Sign In

Request A Demo


Watch: Videos of our Latest Features from the Customer Intelligence Summit


Solutions


Reservations & Waitlist
A digital front door for guests, with one click, on every platform.

Host
Greet & serve both dine-in and take-out guests and recognize regulars.

Marketing Automation
Wisely’s all-in-one CRM makes insights accessible and actionable.

Sentiment
All feedback funnels into one dashboard—engage, track trends.

CDP
Integrate siloed guest data and extend it to every part of the business.



Resources


Case Studies
Success stories from restaurants bridging the gap between customer data and
customer experience.

Changelog
New releases, improvements, and updates to Wisely—updated monthly.


Sign In

Request a Demo
Request a Demo

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GOODBYE TRANSACTIONS.
HELLO CUSTOMERS.

Winning restaurant brands in every category are personalizing the guest
experience to maximize customer lifetime value with Customer Intelligence.
Learn more — Book 15 minutes today



BRANDS LEADING THE WAY WITH WISELY





SO WHAT IS CUSTOMER INTELLIGENCE?

Customer Intelligence reimagines the restaurant experience by bringing
everything you know about each customer to every interaction.

POS
Loyalty
Online Orders
Mobile Apps
Feedback
eCommerce
Wi-Fi
Payment Processor
Waitlist &
Reservations


Sentiment

Restaurant CDP

Host
(Table & Order Management)
Marketing
Automation




DRIVE PROFITABILITY BY INTEGRATING CUSTOMER INTELLIGENCE — EVERYWHERE

There's a proven way to find and keep valuable customers—for life.
Profitable brands are empowering every department to work a little smarter.


OPERATIONS INTELLIGENCE

Numbers don't reserve tables or pick up orders. Customers do.



MARKETING INTELLIGENCE

Make every customer communication feel like it came from a friend.



DECISION INTELLIGENCE

Extend customer data into every part of the business.

Operations Intelligence
Waitlist, Reservations, Table & Order Management
 * Learn about and recognize regulars before they enter or pick up
   
 * Quote accurate wait times and know which tables to focus on
   
 * Coordinate a smooth pick up with every guest, in under a minute

Learn more about the Wisely Host App

See how Wisely Reservations & Waitlist works
Request a Demo

Marketing Intelligence
Marketing Automation
 * Capture 100% of customers, including non-loyalty
   
 * Easily segment customers for targeting & lookalikes
   
 * Send triggered messages: SMS, email, social ad, etc.

Explore Wisely Marketing Automation
Request a Demo

Decision Intelligence
CDP & Sentiment
 * Make menu decisions based on which items drive repeats
   
 * Hire & train based on which team members drive best repeat rates
   
 * Pick locations near where your best customers live, work, and play

Find out more about the first-ever Restaurant CDP

Discover how you can manage Sentiment with Wisely
Request a Demo



Operations Intelligence
Waitlist, Reservations, Table & Order Management
 * Learn about and recognize regulars before they enter or pick up
   
 * Quote accurate wait times and know which tables to focus on
   
 * Coordinate a smooth pick up with every guest, in under a minute

Learn more about the Wisely Host

See how Wisely Reservations & Waitlist work
Request a Demo
Marketing Intelligence
Marketing Automation
 * Capture 100% of customers, including non-loyalty
   
 * Easily segment customers for targeting & lookalikes
   
 * Send triggered messages: SMS, email, social ad, etc.

Explore Wisely Marketing Automation
Request a Demo
Decision Intelligence
CDP & Sentiment
 * Make menu decisions based on which items drive repeats
   
 * Hire & train based on which team members drive best repeat rates
   
 * Pick locations near where your best customers live, work, and play

Find out more about the first-ever Restaurant CDP

Discover how you can manage Sentiment with Wisely
Request a Demo



THIS CHANGES THE GAME FOR EVERYONE ON YOUR TEAM

Brands that know their customers best—and inject that intelligence throughout
their organization—will win share of wallet, mind, and market.

“

“Fast-casual tends to be viewed as transactional but our goal is to stand out by
really focusing on customer experience—specifically tracking and impacting
Customer Lifetime Value. With Wisely, we've shifted our focus to owning and
unifying our data so we know who’s coming in, we know their frequency, and we
can get data in the hands of other departments.”

Paul Potvin
CFO, California Fish Grill
Executives

CEOs, Board, and the Finance team transition from a same-store sales mindset to
thinking about customer lifetime value.

Operations

The front-of-house team shifts from counting covers to real insight into who
your regulars are—and the back-of-house hums when culinary, menu, and labor
decisions are tailored to valuable guests.

Marketing

Increase ROI and campaign efficiency by pivoting from a return on ad spend model
to a lifetime return on ad spend.

IT

Technologists transform from infrastructure architects to customer experience
architects.

“

“Fast-casual tends to be viewed as transactional but our goal is to stand out by
really focusing on customer experience—specifically tracking and impacting
Customer Lifetime Value. With Wisely, we've shifted our focus to owning and
unifying our data so we know who’s coming in, we know their frequency, and we
can get data in the hands of other departments.”

Paul Potvin
CFO, California Fish Grill


CUSTOMER INTELLIGENCE IS FUELING THE INDUSTRY'S LEADING BRANDS

CLV is the profit generated from each individual customer from first visit
through last. Industry-leading brands are making this north star metric integral
to their business.

Matt Eisenacher
SVP Brand Strategy & Innovation
, 
First Watch

"With traditional loyalty programs, if you have 15% of your customers enrolled,
you're near world-class. With Wisely Customer Intelligence, we're looking at
100% of customers to understand their behaviors and customer lifetime value.
It's not only been a big step for our organization, but it has driven incredible
results and has been transformational for our business."

Art Kilmer
COO
, 
P.F. Chang's

"Now more than ever, we're focused on unlocking in-depth customer insights that
help us connect and build a deeper relationship with our guests through
recognition, customization, and personalization. Our aim is to truly know guest
preferences and desires before they would ever expect us to — so we can cater to
them individually. The brands that can take experiences to this next level will
be the brands that win."

Warwick McLaren
VP Omnichannel Marketing
, 
FAT Brands QSR Division

“We sought out a CDP provider to provide a central data layer to orchestrate a
single customer view across our brands. One of the challenges we had with our
existing technology partners was the inability to build truly personalized
engagement. Wisely worked with us to map out our ideal data infrastructure.”

Scott Lawton
CEO & Cofounder
, 
bartaco

“Building a restaurant brand is hard; it has gotten even harder recently. Wisely
was the first company I met that understood not just what that meant, but what
it required to deliver day-in and day-out. Restaurants will continue to change
and I’m confident Wisely is the company that will be there alongside the brands
of the future.”

Patrick Waiyawaytar
VP of IT
, 
California Fish Grill

“With Wisely, obtaining customer data from multiple channels is key to driving
our business analytics, building a customer profile, and understanding spending
habits. We continue to see feature updates that make managing data and working
toward personalized marketing even easier.”

Kerry Hennessy
Vice President of Operations
, 
Barcelona Wine Bar

“At Barcelona Wine Bar we aim to provide an amazing experience for our guests.
This experience often includes our guests working with us on their reservation
or wait time. We have always wanted to keep these host stand moments as natural
and direct, and as far from a “system”, as possible. Wisely has enabled our
restaurant operators to spend more time delivering incredible guest experiences
and less time managing multiple clunky systems.”

PRODUCTS USED
Host
Waitlist & Reservations
Marketing Automation
CDP
Sentiment
Integrations
POS, Online Ordering, Payment Processor, Real Estate, WiFi, Custom Mobile App
PRODUCTS USED
Host
Waitlist & Reservations
Marketing Automation
CDP
Sentiment
Integrations
POS, Online Ordering, Payment Processor, Loyalty
PRODUCTS USED
Host
Waitlist & Reservations
Marketing Automation
CDP
Sentiment
Integrations
POS, Loyalty, Payment Processor
PRODUCTS USED
Host
Waitlist & Reservations
Marketing Automation
CDP
Sentiment
Integrations
POS, Online Ordering, Contactless Payment, Payment Processor, Real Estate, WiFi,
Custom Mobile App
PRODUCTS USED
Host
Waitlist & Reservations
Marketing Automation
CDP
Sentiment
Integrations
Online Ordering, Payment Processor, WiFi
PRODUCTS USED
Host
Waitlist & Reservations
Marketing Automation
CDP
Sentiment
Integrations
POS




RESTAURANTS BRANDS NOT FOCUSING ON CUSTOMER LIFETIME VALUE ARE NOW AT RISK

Find Out How to Get Started with Wisely

Request a Demo


CUSTOMER INTELLIGENCE IS PROVEN TO DRIVE 6% MORE SALES. HOW?

IDENTIFY VALUABLE GUESTS
Own Your Data & Unlock Insight into CLV

Gain control of your guest data and connect data silos for a view of 100% of
guests. Identify your top 5% of customers by Customer Lifetime Value.


TARGET LOOKALIKES
Acquire More High Value Guests

Target lookalikes of high-value guests across marketing channels. Reaching
lookalikes of the top 20% of guests on paid search/social is proven to drive
acquisitions for < $1.


WISELY’S MACHINE LEARNING ALGORITHM
Drive Down Abandonment, Boost Frequency

Accurate wait quotes mean reduced abandonment and happier guests. Wisely's
algorithms are proven to be 80%+ accurate (average human is proven to be about
20-30%).


AUTOMATIONS
Retain Happy Guests & Invite Them Back

Automate email & SMS campaigns based on guest behaviors—proven to drive guests
to reorder and return, faster.





RESTAURANTS THAT CHOOSE WISELY SEE 6% MORE SALES

Less abandonment and higher guest frequency means a better bottom line.
“The more you know about your customer, the easier it is to create an
environment where they feel at home. All of this data was floating around in the
ether; Wisely turns that data into restaurant profit.”
Scott Lawton
Cofounder, President at bartaco


SECURITY & PRIVACY BY DESIGN

Data security, privacy, and scalability are core to how Wisely builds, tests,
ships, and monitors our technology.


DATA OWNERSHIP & PRIVACY PRACTICES


Wisely clients own their data and Wisely is GDPR and CCPA compliant as a Data
Processor. Easily manage all Data Subject rights within Wisely.


SOC 2 COMPLIANT


Wisely is SOC 2 compliant and completes regular internal and external security
audits.


RELIABLE, MODERN ARCHITECTURE


Secure, reliable infrastructure with 99.9% uptime SLA.


SECURE INFORMATION


Data classifications and control mechanisms align with NIST and ISO standards.

Data Security


PRIVACY BY DESIGN

Wisely is built to uphold the highest security and compliance standards and
ensure data privacy, protection, and confidentiality.


DATA OWNERSHIP & PRIVACY PRACTICES


Wisely clients own their data and Wisely is GDPR and CCPA compliant as a Data
Processor. Easily manage all Data Subject rights within Wisely.


RELIABLE, MODERN ARCHITECTURE


Secure, reliable infrastructure with 99.9% uptime SLA.


SECURE INFORMATION

Data classifications and control mechanisms align with NIST and ISO standards.


INTEGRATIONS

Integrated with the industry’s leading point solutions to unlock 100% of
customer data.


...and hundreds more.




LET’S GET STARTED

Wisely bridges the gap between guest data and the guest experience, boosting
customer loyalty — and profit — every step of the way.
Request a Demo
Restaurants That Run Wisely


RESTAURANTS THAT RUN WISELY



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