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 * Knowledge Base Software
   * Features
   * Improve Employee Performance
     * Standard Operating Procedures
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     * Context-Sensitive Help (for Employees)
     * Online Searchable Knowledge Base
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Knowledge Base Software
Training & Performance Support
Coaching
Pricing
Use Cases
Resources
Our Company
Support
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Get a Demo
Contact Us
Get a Demo
Back
Features
Improve Employee Performance
Create & Manage Content
Measure Your Results
Integrations
Knowledge Base Demo Videos
Back
Standard Operating Procedures
Call Flows
Troubleshooting Guides
Context-Sensitive Help (for Employees)
Online Searchable Knowledge Base
Courses
Back
Content Creation
Knowledge Base Article Types
Authoring Management
Permissions Management
Content Certification
Notifications
Back
Analytics
Back
Employee Performance Support
New-Hire Training & Onboarding
Back
Overview
Planning Workshop
Content Coaching
Content Optimization
Content Migration Services
Back
For Internal Operations
For Contact Centers
For Banks & Credit Unions
Customer Stories
Back
Learning Center
Ultimate Guide to Knowledge Base Software
Knowledge Champion Newsletter
Back
About Us
Careers



KNOWLEDGE BASE SOFTWARE FOR BETTER EMPLOYEE TRAINING & PERFORMANCE

Empower independent employees, agents, and customers with knowledge base
software, training and performance frameworks, and consulting services.

Get a Live Demo

Watch Demo Videos

How it works

ScreenSteps in under 3 minutes

How it works

ScreenSteps in under 3 minutes


STOP ANSWERING QUESTIONS AND FIXING MISTAKES, AND START EMPOWERING INDEPENDENT
AND CONSISTENT EMPLOYEES

When employees don't know how to perform tasks or solve problems, teams get
stressed out. With the right knowledge base software, frameworks, and habits,
your employees are empowered to easily find and follow the digital guides they
need, right when they need it, without assistance or supervision.


KNOWLEDGE BASE SOFTWARE

An all-in-one knowledge hub for better employee performance. Give your employees
the tools they need to succeed.

Explore the Software


FIND & FOLLOW FRAMEWORK

Technology alone won't solve your problems. This framework will change the way
your organization uses knowledge. 

Learn the Framework


COACHING & WORKSHOPS

Become a knowledge champion with one-on-one coaching, workshops, and bootcamps
to guarantee success.

See Coaching Services




IT'S TIME TO CHANGE THE WAY YOU TRANSFER KNOWLEDGE, ONCE AND FOR ALL

Are you bogged down with shoulder-taps, Slack messages, and fixing employee
mistakes? That's what happens when teams still rely on tribal knowledge & messy
documentation. 

At ScreenSteps, our mission is to help teams leave behind tribal knowledge, once
and for all, and transform the way they work and train. 

How does it happen? By climbing the Knowledge Ops Maturity Model. 

Learn How It Works



Learn How Much It's Costing You


TRIBAL KNOWLEDGE COSTS BUSINESSES HUNDREDS OF THOUSANDS OF DOLLARS EVERY YEAR.

Learn How Much It's Costing You

SAY GOODBYE TO TRIBAL KNOWLEDGE AND MESSY DOCS 👋


MAKE YOUR KNOWLEDGE USEFUL WITH A KNOWLEDGE BASE SOFTWARE THAT DRIVES REAL
IMPROVEMENTS

When teams run on tribal knowledge and hard-to-find and hard-to-follow
documentation, the whole operation feels chaotic. Everyone is doing things
differently, training is hard and takes months, and change feels impossible to
manage. It's not enough to just capture and document knowledge. That alone
doesn't improve performance.

To really improve your team's training and performance, you need the right tools
and frameworks that empowers employees to find & follow the information they
need, right when they need it, no matter the complexity. 


FAST & FLEXIBLE AUTHORING

Create 4x the resources in 1/4 the time. Plus, a variety of formatting options
to create digital guides users can follow with ease, even if it's their first
time seeing it.

Content Creation


GOOGLE-LIKE SEARCH

Employees can find and follow the exact digital guide they need in 3 seconds or
less, regardless of what screen or channel they're using.

Searchable Knowledge Base


DATA-DRIVEN DECISIONS

Analytics, feedback, and requests to understand how digital guides are being
used and what your employees need for continuous optimizations.

Analytics


INSTANTLY ADAPT TO CHANGE

Make and push out adjustments to your articles, guides, and training courses on
the fly, without employees missing a beat.

Change Management


KEEP EMPLOYEES IN THE LOOP

Notify users of changes and updates, and have the peace of mind that they have
seen and acknowledged the notifications.

Notifications


TRAIN AND ONBOARD NEW-HIRES

Built in training courses, videos, and digital guides to train new-hires how to
do actually do their job, in record time.

Courses

Explore the Knowledge Base Software



Trusted by 100,000+ end-users and counting

 * 

THE END OF TRAINING LECTURES & MEMORIZATION 😵‍💫


DEVELOP CONSISTENT & INDEPENDENT EMPLOYEES FASTER THAN EVER

Traditional training methods are broken. It takes months and leaves employees
nervous, inexperienced, and unprepared to work independently.

Find & Follow Training takes memorization out of the equation. Instead,
employees only need to remember one thing  — how to find the information they
need, right when they need it, a follow the guide. 

Teams who use the Find & Follow Framework with a ScreenSteps knowledge base
develop employees who can handle any task or solve any problem, regardless of
the complexity, in 30 days or less.

Explore Find & Follow Training Framework




NO MORE BANDAIDS. NO MORE QUICK FIXES. IT’S TIME TO SOLVE THE PROBLEM FOR GOOD.

Take the first step towards improved employee training and performance with a
live demo. 

Get Started With a Live Demo

REAL TEAMS, REAL RESULTS 📈


SEE HOW TEAMS ARE DRIVING MEASURABLE IMPROVEMENTS WITH A SCREENSTEPS KNOWLEDGE
BASE AND THE FIND & FOLLOW FRAMEWORK

When you create a better system for transferring knowledge to your employees
exactly when they need it, you develop confident, independent, and productive
employees. Here are a few examples of the amazing results organizations are
achieving.

0%
Reduction in onboarding time
0%
Decrease in average hold time
0%
Drop in average handle time
0%
Decrease in training budget

Knowledge Ops Success Story

FORTUNE-500 CONTACT CENTER SAVES MILLIONS WITH FULL-SUITE KNOWLEDGE OPS SOLUTION

See How They Did It




CONTACT CENTER SAVES 85% OF ITS TRAINING BUDGET WITH FIND & FOLLOW TRAINING

See How They Did It


CREDIT UNION SCALES UP SEAMLESSLY WITH KNOWLEDGE BASE SOFTWARE

See How They Did It




SEE SCREENSTEPS IN ACTION

Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in
action. 

 * See how ScreenSteps can help your company improve employee performance while
   reducing training time
   
   
 * Get an introduction to ScreenSteps' features and functions and how they work
   
   
 * Watch on-demand demo videos anytime

Watch Pre-Recorded Demo Videos




EMPLOYEE TRAINING & PERFORMANCE INSIGHTS

HOW DOES TRIBAL KNOWLEDGE AFFECT DIFFERENT ROLES IN YOUR BUSINESS?

You know tribal knowledge is impacting your business. You’ve probably seen
frontline workers...

Learn More

BEST KNOWLEDGE TRANSFER SOFTWARE IN 2023

What is the best software to transfer knowledge to your employees?

Learn More

3 TOOLS YOU NEED FOR YOUR KNOWLEDGE TRANSFER STRATEGY

What does it take to build a knowledge transfer strategy for your business?

Learn More

Explore the Learning Center


TRUSTED BY KNOWLEDGE CHAMPIONS WORLDWIDE

Don't just take our word for it. Rated 4.7 out of 5 stars from G2.com Crowd
Reviews

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 * 


KNOWLEDGE BASE SOFTWARE BUILD FOR A VARIETY OF ENVIRONMENTS


FOR CONTACT CENTERS & CUSTOMER SUPPORT

Allow your trainers to spend time coaching and teaching agents (and less time
telling them where to click and what to say).

Learn More


FOR BANKS & CREDIT UNIONS

Banking policies and procedures are complex, regulated, and ever-changing. With
ScreenSteps, users have access to the most up-to-date information.

Learn More


FOR INTERNAL OPERATIONS (SOPS)

Stop requiring your employees to memorize procedures — instead, have them
navigate simple and complex procedures with clear guides. 

Learn More




TURN YOUR EMPLOYEES INTO EXPERTS WITH KNOWLEDGE BASE SOFTWARE AND THE FIND &
FOLLOW FRAMEWORK TODAY

Schedule time with a ScreenSteps expert to learn how a knowledge base and
training & performance framework can help solve your team's challenges.

Get Started With a Live Demo

PO Box 801, McLean VA 22101
P: (866) 275-7856



WHY SCREENSTEPS

 * Features
 * Integrations
 * Find & Follow Training
 * For Call Centers
 * For Banks & Credit Unions
 * For Business Operations

RESOURCES

 * Pricing
 * Learning Center
 * Ultimate Guide to Knowledge Base Software
 * Customer Stories
 * Support

OUR COMPANY

 * About Us
 * Careers
 * Contact

GET STARTED

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