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Effective URL: https://www.yes.my/
Submission: On January 01 via manual from MY — Scanned from SG
Effective URL: https://www.yes.my/
Submission: On January 01 via manual from MY — Scanned from SG
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<h1 class="mb-3"> Just say Yes! </h1>
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</form>Text Content
*
* Personal
* Business
* Learning
ENEnglish
* English
* Bahasa Malaysia
* Postpaid
* explore postpaid Plans
* Yes Power 35
* Yes Infinite Basic
* Yes Infinite Standard
* Yes Infinite Premium
* Yes Infinite Ultra
* Prepaid
* explore prepaid Plans
* Yes Prepaid FT5G Unlimited
* Infinite+
* iPhone
* Broadband
* 5G Wireless Broadband
* 4G Broadband
* Explore Our Plans
* Yes 5G Wireless Broadband
* quick options
* Device Manual
* Home Broadband
* Yes Zoom 70GB
* Yes Zoom 100GB
* Yes Zoom 130GB
* Yes Zoom 150GB
* Quick Options
* Device Manual
* on-the-go broadband
* Yes Huddle XS 50GB
* Yes Huddle XS 65GB
* Yes Huddle XS 100GB
* Yes Huddle XS 130GB
* Yes Huddle XS 150GB
* Broadband
* 5G Wireless Broadband
* 4G Broadband
Main Menu
5G WIRELESS BROADBAND
* explore postpaid Plans
* Yes 5G Wireless Broadband
* quick options
* Device Manual
Main Menu
4G BROADBAND
* home broadband
* Yes Zoom 70GB
* Yes Zoom 100GB
* Yes Zoom 130GB
* Yes Zoom 150GB
* quick options
* Device Manual
* on-the-go broadband
* Yes Huddle XS 50GB
* Yes Huddle XS 65GB
* Yes Huddle XS 100GB
* Yes Huddle XS 130GB
* Yes Huddle XS 150GB
* Promo/Campaign
HOT
*
* Yes eSIM
* Network Test Drive
* Merdeka Promo
* Pakej Yes 5G RAHMAH
* OOKLA
* The Wave
* Nothing Phone(2)
* Yes 5G Gaming
* Get Help
tools & services
COVERAGE CHECKER
Check Yes network coverage in Malaysia.
SPEED TEST
Measure your internet connection speed.
SUPPORTED DEVICES
Browse devices compatible with 4G LTE and 5G technology.
TRACK ORDER
Check the status of a Yes order.
NETWORK STATUS
Check Yes network maintenance in Malaysia.
PRODUCT NOTICE
LOCATE us
STORE LOCATOR
Find the nearest Yes store.
ROADSHOW LOCATIONS
Location of the Yes Roadshow.
Email us Chat to Support
* tools & services
* Coverage Checker
* Speed Test
* Supported Devices
* Network Status
* Track Order
* Product Notice
* LOCATE us
* Store Locator
* Roadshow Locations
* Email us
* Chat to Support
most asked questions
KEEP YOUR NUMBER
Switch to Yes while keeping your number.
ACTIVATE SIM CARD
PAYMENT METHOD
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GO TO HELP CENTRE
* Personal
* Business
* Learning
EN| BM
* Shop
* * Mobile Plans
* * Wireless Fibre 5G
* * Device Plans
* * Broadband
* * Existing Customers
* Support
* * Help & Support
* FAQ
* Ask Sofia
* Payment Methods
* Activate SIM
* * Tools & Services
* Roadshow Locations
* Speed Test
* Supported Devices
* Track Order
* Partners
* * Contact Us
* Email Us
* Facebook Messenger
* Store Locations
* Business Solutions
BUSINESS SOLUTION
* * Mobile Plans
* * Internet Access
* Yes 5G Biz Wireless Broadband
* Yes Dedicated Internet Access (DIA)
* * Private Network
* Yes VPN
* Yes Dedicated Leased Line (DLL)
* * Voice Communication
* Yes SIPconnect
* Yes 5G Biz Wireless Broadband
NEW
* 5G Coverage
* Support
* * Help & Support
* FAQ
* Ask Sofia
* Payment Methods
* Activate SIM
* * Tools & Services
* Roadshow Locations
* Speed Test
* Supported Devices
* Track Order
* Partners
* * Contact Us
* Talk to Us
* Get Help
tools & services
COVERAGE CHECKER
Check Yes network coverage in Malaysia.
SPEED TEST
Measure your internet connection speed.
SUPPORTED DEVICES
Browse devices compatible with 4G LTE and 5G technology.
TRACK ORDER
Check the status of a Yes order.
LOCATE us
STORE LOCATOR
Find the nearest Yes store.
ROADSHOW LOCATIONS
Location of the Yes Roadshow.
Email us Chat to Support Talk to Us
* tools & services
* Coverage Checker
* Speed Test
* Supported Devices
* Track Order
* Product Notice
* LOCATE us
* Store Locator
* Roadshow Locations
* Email us
* Chat to Support
* Talk to Us
most asked questions
SWITCH TO YES
Switch to Yes while keeping your number.
ACTIVATE SIM CARD
PAYMENT METHOD
GET DATABACK
GO TO HELP CENTRE
ARE YOU EXPERIENCING
NETWORK ISSUES?
Your area might be scheduled for maintenance.
* 1
* 2
* 3
* 4
* 5
* 6
* 7
MYYES APP
SWITCH TO YES
CHECK COVERAGE
RELOAD
TRACK ORDER
NETWORK STATUS
LATEST DEALS
LATEST DEVICES
New
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IPHONE 15 PRO
From RM51/mth
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APPLE
IPHONE 15
From RM21/mth
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From RM88/mth
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* 1
* 2
MALAYSIA’S
FASTEST NETWORK
2022 & 2023
CRISP AND CLEAR CALLS
No latency. No jitters. No static. All the way.
5G MEANS ULTRA FAST SPEEDS
Enjoy 20x faster speeds with near-zero latency.
WE CUT PRICES, NOT SERVICE
Affordable plans with a reliable and stable network.
MOBILE DATA PLANS FOR ALL
Because connectivity is a right, not a privilege.
FREQUENTLY ASKED QUESTIONS
HOW TO ACTIVATE SIM
How to Activate Your New Yes SIM Please follow the steps below to activate your
Yes SIM:
* Step 1 Download the MyYes app, open the application and click on “New User”
* Step 2 Click on “Activate SIM”, then “Start”
* Step 3 Scan the Yes SIM barcode or manually input your SIM serial number
* Step 4 Select a number and click on “Next”
* Step 5 Select your ID, scan it, and confirm ID type
* Step 6 Complete activation by following the steps to perform an eKYC and
verification of your ID.
* Step 7 Create a password to log into MyYes App. A confirmation message of
your activation will be sent to you.
* Step 8 For Yes eSIM – You will be required to install an eSIM profile by
clicking “Install” at home screen on a device that supports Yes eSIM.
Note: For “Switch to Yes” can also be done during SIM activation.
How To Switch to Yes Please follow the steps below to “Switch to Yes”:
* Step 1 Download the MyYes app and log in.
* Step 2 Choose “Switch to Yes” on the homepage then click on “Switch to Yes”.
* Step 3 Enter your number and click on “Verify” then submit.
* Step 4 Verify and submit the number that you wish to switch.
* Step 5 Response to SMS confirmation of switch to Yes and complete the
process.By activating our postpaid service via this mobile number, you
acknowledge, accept and agree to be bound by our Postpaid Service Terms and
Conditions as set out in www.yes.my/legal and you also consent to your
personal data being used, processed and/or disclosed in accordance with our
YTL Group Privacy Policy available at https://ytl.com/privacypolicy.asp
YESCARE
1. How can I contact YesCare?
You may contact us via email yescare@yes.my
Download the MyYes app.
Manage your account anywhere with MyYes app.
YES MOBILE NUMBER PORTABILITY
1. Where can I submit my request to switch to Yes? You can download MyYes app
to submit your request to switch to Yes. If you are a new customer, get
started with any of our plans available. Once you receive your Yes SIM,
download our MyYes app to activate and verify yourself before switching to
your original number. You can switch to your own number during the
activation process or anytime after. If you are an existing customer; i. Go
to ‘Quick Access’, and select “Switch to Yes”, then “Keep Your Number”. ii.
You will receive a confirmation SMS from your existing service provider.
Reply to the SMS to confirm your switch.Alternatively, you may visit our
Yes Stores, Yes Kiosk or Yes Authorised Dealers to submit your request to
Switch to Yes. *Terms and conditions apply.
2. What should I do or check before submitting my request to switch to Yes?
For a smooth process in switching to Yes, please ensure and check the
following with your current mobile service provider: 1. Your account must
be active; 2. No overdue/outstanding bills; 3. No outstanding contractual
obligations; 4. Supplementary line(s) must be switched together with the
Principal number. You may also want to save all contact numbers from your
existing SIM Card before switching on to Yes, if required.
3. How will I know the status of my request to switch to Yes? You will receive
an SMS notification from your current service provider on the status of MNP
request.
4. Can I check the status of my switch-in request online? Yes, you may check
the port in status via MyYes app by pressing the “Switch to Yes” icon and
click “Check Status”.
5. Why am I unable to check the status of my switch-in request via MyYes app?
Port in request done via Yes Store or Yes Authorized Dealer, customer’s
status will be notified via SMS notification. Alternatively, you may check
via MyYes app.
6. Will I face any service interruptions during the switch-in process? There
will not be any service interruptions during the switch-in process.
However, if you intend to be overseas during the switch-in process, you may
need to check with your current service provider if there will be any
interruptions for roaming services. There will be no service interruptions
from Yes.
7. Can I cancel my request to switch? You can cancel your switch-in request if
your request is still being processed. Upon successful switch, you will not
be able to cancel your request. Please take note: Any request and payment
made for MNP will not be refundable.
8. Do I need to cancel my existing service plan before I switch to Yes? No,
you do not have to cancel your existing service plan. Your existing
services with your current mobile service provider will automatically be
terminated once you have successfully switched to Yes.
9. I am not a Yes subscriber. Do I get a new SIM card when I switch to Yes?
Yes, we will provide you with a new Yes SIM card when you switch to Yes.
10. Can I start to use the SIM card immediately after I get the SIM card from
Yes? Only for port in request done via Yes Store or Yes Authorized Dealer
under Postpaid SIM plan, customer can start using and enjoy Yes services
only after MNP request is successful.
11. Can my number be switched without my permission? No, it cannot be done
without your permission. Yes must verify the customer’s request and
validate the supporting documents (if any) before it can proceed with the
switch-in process.
12. What if one of my supplementary line holders does not want to switch? As
the principal account holder, you will need to visit your existing mobile
service provider to terminate the relevant supplementary line. The
supplementary line holder will then need to re-register as a principal
account holder. Once this process is completed, then you, as the primary
principal account holder, can make the switch to Yes.
13. Can I switch my number to other service providers more than once? Yes, but
you cannot make more than one MNP request within the same period of time to
different mobile service providers.
14. How long does it take to switch to Yes? The process will not take more than
1 to 2 business days for individual line switching.
15. How much do I have to pay to switch to Yes? The request for switching to
Yes is free of charge. However, you will have to pay for the Service Plan
commitment fees in which you are interested (If any is applicable during
registration). *Terms and conditions apply.
16. What will happen to my unbilled usage made with my current mobile service
provider while waiting to switch to Yes? You will have to pay your current
mobile service provider for any unbilled usage once you have received the
invoice, even after you have successfully switched to Yes. Otherwise, you
will be blacklisted by your current mobile service provider for not
settling your outstanding bills.
17. If I have signed up for a Yes bundle package via MyYes app or Yes Online
Store, I have already activated the SIM and requested to switch-in
via MyYes app. What will happen to my contractual obligation under the
bundle package if my switch-in request fails? If your switch-in request is
still unsuccessful, for the Yes Bundle Package, you will be provided with a
temporary Yes number upon activating Yes SIM. You can either continue to
use the temporary Yes number as your permanent number or request for
termination. If you wish to terminate, you will be subjected, if
applicable, to an early termination fee as stated in your bundle package
contract and any payment made during registration for the plan will not be
refunded and forfeited.
18. What happens if I request to switch-in to Yes during registration for a
Postpaid/Prepaid SIM with Plan only via MyYes app or Yes Online Store and
the request is unsuccessful? If your switch-in request is unsuccessful, the
Yes SIM will be terminated within 30 days and any payment made during
registration for the plan will be forfeited.
19. If I have signed-up for a Postpaid with Plan only via Yes Stores or Yes
Authorized Dealer, what will happen to my plan if my switch-in request
fails? You may resubmit your request and it is advisable to resubmit your
request within 30 Days to avoid the termination of your SIM card.
20. Who can I contact if my request to switch to Yes fails? You may resubmit
your request via the channel that you have submitted previously at Yes
Store, Yes Authorized Dealer, MyYes App or alternatively contact YesCare at
yescare@yes.my for assistance.
21. Can I port out of Yes after I have submitted a request to terminate my Yes
account? Once you have submitted your application to terminate your Yes
service, your Yes account will be considered inactive during the
termination process, and you will not be able to switch your number to
other service providers.
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