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Password Issues and Trending Topics

Options to reset or change your DocuSign password and manage account details


I FORGOT MY PASSWORD

If you set a security question, DocuSign can use it to confirm your identity and
help you reset your password. To reset your password:

 1. Navigate to your Account
 2. Type your email address, and select Next
 3. Select Forgot Password
 4. Check your email for the verification code, type it in
    the Verification Code field, and select Verify

For more detailed instructions, read

How do I reset my password?




I WANT TO CHANGE MY PASSWORD

To change your current password:

 1. Navigate to your Account and log in with your current password.
 2. Select Privacy & Security. You'll be asked to confirm your current password
    again.
 3. If asked to verify, follow the instructions from the verification prompt.
 4. Select Password, type your new password twice, set your Password question
    and answer, and select Save.

For more detailed steps read

How do I reset my password?




HOW DO I CHANGE MY DOCUSIGN PLAN?

To change your plan:

 1. Login as a DocuSign account Administrator
 2. Select Settings in the top menu
 3. Select Plan and Billing (beneath Account)
 4. Select Change Plan
 5. Make your selection and select Select Plan

Read more about how to downgrade or close an account. For more detailed
information, read 

How do I change my DocuSign plan?




WHERE DO I FIND MY DOCUSIGN ACCOUNT NUMBER?

To find your DocuSign account number:

 1. Log into your DocuSign account.
 2. Click your profile image on the upper-right corner of the console. Your
    account number is beneath your name and/or organization name in the
    drop-down menu.

For more detailed information, read 

Where do I find my DocuSign account number?




HOW DO I MANAGE MY DOCUSIGN EMAIL NOTIFICATIONS?

To manage notifications:

 1. Log into your DocuSign Account.
 2. Select your user icon in the top-right corner and select My Preferences.
 3. Beneath SIGNING AND SENDING select Notifications.
 4. When the list of notifications appears, you'll notice all are turned on by
    default. Check the box for any notification that you do not want to receive
    and select SAVE.

    

Your notification preferences are updated and changes will be applied to all
future envelopes. For more detailed instructions, read

How do I manage my DocuSign email notifications?




HOW DO I REOPEN A CLOSED USER IN DOCUSIGN?

Follow these steps to reopen a closed user (note: you must be a DocuSign
Administrator):

 1. Log into your DocuSign Account and select Settings
 2. Select Users
 3. Select FILTER
 4. Check the Closed box beneath Status and select APPLY
 5. Select ACTIONS to the right of the user's name and select Reactivate
 6. Select OK or Skip

For more detailed instructions, read

How do I reopen a closed user in DocuSign?



More Support Options
Help with login issues and special cases



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT

Use this form if you are unable to access your DocuSign account or don't have an
account.
You can also call us for help.
*First Name

*Last Name

*Email Address

*Summary

Phone Number

Additional Details

*How would you like to be contacted?
EmailPhone - Request Callback
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Service apply.  DocuSign Privacy Policy.

Submit



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT - CLM.CM ONLY

Use this form if you are unable to access your CLM.CM account or need to request
Support Center credentials for CLM.CM .

*First Name

*Last Name

*Email Address

Phone Number

*CLM.CM Account Number

*Summary

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.  DocuSign Privacy Policy.

Submit



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT - INSIGHT & ANALYZER (SEAL)
ONLY

Use this form if you are unable to reset your Support Center password or need to
request Support Center credentials for Insight & Analyzer (Seal).

*First Name

*Last Name

*Email Address

*Summary

Phone Number

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.  DocuSign Privacy Policy.

Submit



I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT - DSA (COSIGN) OR HSM ONLY

Use this form if you are unable to reset your Support Center password or need to
request Support Center credentials for DSA (CoSign) or HSM.

*First Name

*Last Name

*Email Address

Phone Number

*Serial Number

*Summary

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.  DocuSign Privacy Policy.

Submit



DOCUSIGN API INTEGRATION SUPPORT

Use this form if you require assistance on DocuSign APIs in the Developer
Environment.

Otherwise, log in with your DocuSign Account credentials to submit a case and a
matched Developer Support Expert will contact you back.

*First Name

*Last Name

*Email Address

Phone Number

DocuSign Developer Account Number

*Integration Key

Country/Timezone
-----


*Summary

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.  DocuSign Privacy Policy.

Submit

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