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Submission: On August 31 via api from US — Scanned from DE
Submission: On August 31 via api from US — Scanned from DE
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Breadcrumb
1. Home
2. Tools
3. Meet Emma, Our Virtual Assistant
MEET EMMA, OUR VIRTUAL ASSISTANT
Meet “Emma,” a computer-generated virtual assistant who can answer your
questions and even take you to the right spot on our website. Emma is named for
Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty
about helping immigrants. Inspired by her namesake, our Emma can help you find
the immigration information you need.
WHAT CAN EMMA DO?
Emma answers questions based on your own words; you don't need to know
“government speak”. She also knows a lot of common search terms. She can:
* Provide immediate responses to your questions about all of our services.
* Guide you through our website.
* Find information based on the questions and search terms you use.
Emma is fluent in both English and Spanish, and she will always type out her
answers. Below Emma’s answer, she might also offer information related to your
question. If you have the sound on, she’ll also talk to you. (Currently, the
sound feature is only available on our English website.)
CHATTING WITH EMMA IS EASY
Getting Emma’s help is easy: just click the “Need Help? Ask Emma” link in the
upper right corner of the page or the “Need Help” icon on the bottom of some
pages. Emma works on desktop and laptop computers and mobile devices.
Emma’s development team is continuously refining her knowledge base to improve
your experience. To send your feedback or ask for technical support, please
email us at askemma@uscis.dhs.gov. Please do not send questions about your
personal situation or case to this mailbox; instead, check your case status
online or call us at 800-375-5283.
LEARN MORE ABOUT EMMA
To learn more about Emma and see examples of questions applicants are asking
her, check out this short video: Hello, I'm Emma. How may I help you? (exit
USCIS to YouTube).
Last Reviewed/Updated:
04/13/2018
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