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HYBRID WORKING – MAXIMISING YOUR USE OF TECHNOLOGY IN THE HYBRID ERA

Book now



MORE THAN EVER BEFORE, IT ORGANISATIONS ARE OPERATING A HYBRID WORKING APPROACH.
FIND OUT HOW TO HARNESS YOUR TECHNOLOGY TO SUPPORT A HYBRID APPROACH!

 

In this session, David will talk about how you can maximise the technology you
already have in place to enhance the customer experience and add value to your
organisation. Service Management has never been more important and David will
look at some of the most commonly used applications, including self-service
portals and business collaboration apps such as Microsoft Teams, and look at how
you can integrate, automate and collaborate better making the maximum use of the
technology you have available.

Presentation key takeaways:

1. Suggestions and examples of how you can use ITSM Self-Service portals to
provide a 24/7 service to your customers

2. How you can integrate core business application such as Teams into your ITSM
environment to give your customers a one stop shop

3. What next? – What will the next areas where technology expands into in a
world of AI?

 

 

Book now
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DAVID WRIGHT

Chief Value & Innovation Officer, SDI

DAVID BULLIVANT

Business Consultant, Sunrise Software

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CHIEF VALUE & INNOVATION OFFICER, SDI

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BUSINESS CONSULTANT, SUNRISE SOFTWARE

DAVID BULLIVANT



David Bullivant is a Business Consultant at Sunrise Software. He has been at
Sunrise for 17 years and has 23 years’ experience in the Service Management
industry. During this time David has worked with customers from all sectors and
verticals.



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