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ACCESSIBILITY


OUR PRODUCTS AND SERVICES ARE FOR EVERYONE

From mobile plans to broadband, we’ll make sure you get the support you need.
Whether you’re neurodivergent, have restricted vision, difficulty hearing or
speaking, or limited dexterity or mobility – we’re here to help.

If you have accessibility needs, our dedicated accessibility team can help
you:    

 * Get bills and contracts in a format such as Braille, large print, audio, or
   with cream-coloured backgrounds   

 * Highlight your account so you won’t have to tell us your needs every time you
   talk to us  

 * Find a device that works for you    

 * Nominate a trusted friend or family member to manage your Vodafone account

 * Set up power of attorney






USEFUL SERVICES


Update your accessibility needs online


Log in to My Vodafone online and tell us about the type of support you need, so
you don’t have to explain each time you call us.  

You can also let us know if you’d like to receive your bills and contracts in
different formats, like Braille or large print.   

Prefer to chat? Call us on 0333 304 3222 to let us know about your needs.

If you're deaf, hard of hearing or speech impaired, you can use Relay UK to make
calls


When you use Relay UK, a BT assistant will read out your message to the person
you’re calling and type their reply to you.  

You can use the service through the Relay UK app or through a textphone. If
you’re using the app, you can connect to calls by selecting one of three
options: 

 * Type and read  

 * Speak and read  

 * Type and hear  

Learn more about Relay UK

HOW MUCH DOES IT COST? 

PAY MONTHLY MOBILE PLANS 

18001 and 18002 calls are free to landline and mobile numbers. Standard charges
apply for other calls.  

PAY AS YOU GO MOBILE PLANS 

 * 18001 calls are free to landline and mobile numbers. Standard charges apply
   for other calls.  

 * 18002 calls are included in all our Pay as you go bundles, or 20p a minute to
   landline and mobile numbers. Standard charges apply for other calls.  

If you have broadband with us and use your landline, you get a discount for
calls to:  

 * UK landline numbers – 60%    

 * UK mobile numbers – 20%  

Find out more in the  call charge guide for broadband and phone



If you have restricted vision, you can use a free directory enquiries service


Register with the 195 service by calling  0800 587 0195. You can find peoples
phone numbers without using a phone book.

They’ll give you a PIN, which you’ll need every time you call 195. To register
for the service on our network, call our dedicated accessibility team on 0333
304 3222



999 BSL for British Sign Language users


You can use 999 BSL to contact emergency services – when using the service,
you’ll be connected to an online interpreter. They’ll call the emergency
services for you and relay the conversation back. 

Download the BSL app

999 BSL website

If you're deaf, hard of hearing or speech impaired you can register for
EmergencySMS


If you’re deaf, hard of hearing or speech impaired you can use EmergencySMS to
text for help and receive replies from the emergency services.  

Register your mobile with EmergencySMS


GET IN TOUCH WITH US




GIVE US A CALL

Call our dedicated accessibility team on 0333 304 3222 for help with your
accessibility needs. This number is only for customers with accessibility needs,
otherwise call 191.

0333 304 3222


TALK TO US WITH SIGNVIDEO

Connect to a British Sign Language (BSL) interpreter by video link 9am to 5pm,
Monday to Friday (except bank holidays).

Connect with SignVideo


EMAIL US

Email our dedicated accessibility team for help with your accessibility needs.
This email is only for customers with accessibility needs, otherwise call 191.

disability.access@help.vodafone.co.uk


FIND A STORE

Visit our store experts who’ll talk you through our different devices, and make
sure you have the accessibility features you need.

Find a store

FIND THE RIGHT DEVICE FOR YOU

We also offer devices with accessibility features like big buttons, large
screens, and SOS buttons.  

More about devices with big buttons

Find tablets for older people 

We support GARI which can help you find a device with the accessibility features
you need:

Global Accessibility Reporting Initiative (GARI) 

ACCESSIBILITY STATEMENT

Our goal is for everyone to be able to use our website. We aim to meet AA
standards of the World Wide Web Consortium’s Web Content Accessibility
Guidelines (WCAG) 2.1  

Read more about our vulnerable customer policy [PDF: 229KB]

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BUYING ONLINE

 * Pay monthly deals
 * Pay as you go deals
 * SIM only deals
 * iPad and tablets
 * Mobile Broadband
 * Home Broadband
 * Laptops
 * Vodafone recommends
 * Deals and offers
 * Vodafone EVO
 * Unbreakable Broadband
 * Trade-in your phone


LATEST PHONES

 * iPhone 14 Pro Max
 * iPhone 14 Pro
 * iPhone 14 Plus
 * iPhone 14
 * Samsung Galaxy S23 Ultra
 * Samsung Galaxy S23
 * Samsung Galaxy S23+
 * Samsung Galaxy Z Fold4
 * Google Pixel 7a
 * Google Pixel 7
 * 5G phones
 * New phones


HELP AND SUPPORT

 * All help topics
 * Help with your device
 * Lost or stolen devices
 * Help with my account
 * Find a store
 * Contact us
 * Complaints code
 * Return a product
 * TOBi
 * Charge Checker - UK
 * Social broadband
 * Broadband speed test


VODAFONE UK

 * About us
 * For investors
 * News Centre
 * Modern Slavery Statement
 * Accessibility
 * Careers
 * User research
 * Switch to Vodafone
 * Our partnerships
 * VOXI
 * Talkmobile

 * * Terms and conditions
     
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   * Site map
     
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   * Privacy policy
     
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   * Cookie policy

Registered in England and Wales. Company No 01471587. Registered Office:
Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Consumer Price Index (CPI) changes : *Monthly price shown plus all out of bundle
charges will increase by the Consumer Price Index rate published in January of
that year + an additional 3.9%. If you have a Device Plan, this will not affect
your monthly Device Plan: vodafone.co.uk/pricechanges

© 2023 Vodafone Limited is authorised and regulated by the Financial Conduct
Authority for consumer credit lending and insurance distribution activity
(Financial Services Register No. 712210)


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browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer. Cookie policy
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES


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Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work.

FUNCTIONAL COOKIES


Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

PERFORMANCE COOKIES


Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES


Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

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YOUR COOKIES

We use cookies, including from our partners, to enhance and personalise your
experience. Accept all cookies below, or select “Manage Cookies” to view our
Cookie Policy and choose which cookies we can use.Cookie policy

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