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             * OneWorld
               

 * Resources
    * Featured Card
      
       * 2023 Experience Research Industry Report
         
         
         
         How are experience research teams keeping pace?
         
         
         
         Get the report
         
      
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         Adapt your approach for capturing human insight, based on your needs,
         with a single solution.
         
         
         
         
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 * BECAUSE YOUR
   CUSTOMER'S
   FEEDBACK
   MATTERS.
   
   Transform how you build products and experiences with UserTesting
   
   Start here Contact sales


 * USERTESTING APRIL 2024 PRODUCT RELEASE
   
   Introducing the new Feedback Engine with AI-powered surveys! Access the most
   relevant insights when you need them, and how you need them—all in a single
   solution. 
   
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 * JOIN US AT THIS 2024
   
   Join us in Austin for The Human Insight Summit (THiS), UserTesting’s annual
   customer conference October 28-30, 2024.
   
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 * CUSTOMERS RATE USERTESTING #1
   
   Discover how teams across UX, Design, Product, and Marketing are creating
   exceptional experiences (and eliminating bad ones) with human insight.
   
   Learn more Run a free test


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POWERING OVER 3,000 OF THE WORLD’S TOP BRANDS

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How it works


REMOVE THE GUESSWORK AND CREATE BETTER EXPERIENCES

TARGET DIVERSE AUDIENCES

Quickly find and reach your target audiences from any of our purpose-built or
partner networks.

Learn more


SEE EXPERIENCES FIRSTHAND

See and hear real people share their perspectives as they interact with your
brand, products, apps, and prototypes.

Learn more


VALIDATE FINDINGS WITH CONFIDENCE

Discover insights with machine-learning powered dashboards and visualizations.
Validate learnings with higher sample-size studies.

Learn more


MEASURE AND BENCHMARK PERFORMANCE

Benchmark your experiences over time and vs. your competitors. Identify areas
for opportunity and measure impact over time.

Learn more



WE LOVE OUR CUSTOMERS

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WE LOVE OUR CUSTOMERS

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WE LOVE OUR CUSTOMERS

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See all customer stories


TRUSTED BY LEADING BRANDS

4.5/5

4.2/5

4.1/5

 * To help our customers launch the most compelling digital experiences, we
   partner with UserTesting to bring human insight into our design process,
   empowering us with a higher degree of confidence.
   Jaime Vasquez Principal Experience Architect & Digital Strategist, Adobe
   Consulting
 * Our CEO, Satya Nadella, tells us often that the source of innovation comes
   from having a deep sense of empathy. And it's true, empathy makes us better
   innovators. Today, Microsoft is stronger than ever. UserTesting helps our
   entire company get feedback from our customers at every single point in the
   journey.
   Tom Lorusso Xbox Principal User Research Manager, Microsoft
 * In the race for high quality human insights, nobody beats UserTesting. We
   recruit target users and complete our tests in hours, not weeks. It's our
   insight engine -- the power unit behind our momentum -- and a key reason why
   our remote design sprints are seen as so successful by our business leaders.
   Sam Howard Senior UX Researcher, DAZN


SOLUTIONS FOR ALL TEAMS

Teams Company size Industries Capabilities

 * FOR DIGITAL PRODUCT TEAMS
   
   Validate concepts, get customer feedback, and discover needs to help improve
   digital experiences.
   
   Learn more

 * FOR UX RESEARCH TEAMS
   
   Conduct generative, formative, and evaluative research, or get quick insights
   from real users. Drive alignment across teams with human insight, backed by a
   proven framework for continuous testing and a shared understanding of
   customer needs.
   
   Learn more

 * FOR PRODUCT AND DESIGN TEAMS
   
   Collect feedback on any experience, analyze results, and share findings while
   saving time and reducing the cost of rework.
   
   Learn more

 * FOR MARKETING TEAMS
   
   Drive growth, optimize digital experiences, and more effectively manage brand
   reputation with critical insights from real customers. Get on-demand feedback
   on all your marketing campaigns and assets.
   
   Learn more

 * FOR EXECUTIVES
   
   Steward a more customer-centric organization with insights from your
   customers. Drive business growth, increase product adoption, and grow
   customer loyalty with a proven framework for scaling human insights and
   customer empathy throughout the organization.
   
   Learn more

 * 1
 * 2

 * FOR STARTUPS
   
   Capture rich, video-based feedback to make decisions with confidence, ensure
   product-market fit, and accelerate innovation and growth.
   
   Learn more

 * FOR SMALL BUSINESSES
   
   Drive growth and innovation through fast, remote customer feedback that
   anyone on the team can access to create customer-centric products and
   experiences.
   
   Learn more

 * FOR MID-MARKET
   
   Quickly capture rich, video-based feedback to increase speed-to-market, adapt
   to changing customer needs, and grow into world-class brands.
   
   Learn more

 * FOR ENTERPRISE
   
   Quickly capture rich, video-based feedback from customers, prospects,
   employees, and more to innovate and build exceptional brand experiences.
   
   Learn more

 * 1
 * 2

 * AUTOMOTIVE
   
   Get customers where they need to go with exceptional automotive experiences
   
   Learn more

 * CONSUMER TECHNOLOGY
   
   Keep up with the rising demand for exceptional technology experiences
   
   Learn more

 * ECOMMERCE
   
   Create frictionless online shopping experiences by optimizing your ecommerce
   experiences and boosting conversions with human insight
   
   Learn more

 * FINANCIAL SERVICES
   
   Innovate and optimize experiences to drive trust and customer loyalty
   
   Learn more

 * FOR GAMING & GAMBLING
   
   Up the ante with winning gaming and gambling experiences
   
   Learn more

 * FOR HEALTHCARE
   
   Understand and empathize with patients to improve healthcare experiences and
   drive loyalty
   
   Learn more

 * FOR MEDIA AND ENTERTAINMENT
   
   UserTesting platform gives media & entertainment companies insights to
   improve CX. Usability testing helps improve your user's journey and
   experience. Learn more
   
   Learn more

 * FOR TRAVEL AND HOSPITALITY
   
   Exceed traveler expectations for health, safety, and personalized, memorable
   experiences
   
   Learn more

 * 1
 * 2
 * 3

 * Platform
   
   UNCOVER POWERFUL NEW INSIGHTS MORE EFFICIENTLY BY LEVERAGING AI.
   
   Uncover powerful new insights more efficiently by leveraging AI.
   
   Learn more

 * INTEGRATIONS AND PLUGINS
   
   See how UserTesting helps you do more with your existing tools and solutions
   to further optimize your customer experience.
   
   Learn more

 * MOBILE APPLICATION TESTING
   
   Mobile application testing 
   
   Learn more

 * Template
   
   USERTESTING TEMPLATES | TEMPLATE GALLERY | USABILITY TESTING
   
   UserTesting Template Gallery
   
   Learn more

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CUSTOMER EMPATHY FOR EVERY EXPERIENCE

Whether you're focused on UI, UX, CX, or something else altogether, check out
these resources to learn more about keeping your customer at the center of the
experiences you create.

UI VS. UX

Understand the differences between UI and UX and how human insight can help with
both. 

Learn more

DESIGNING FOR EVERY EXPERIENCE

No matter how you define UX design, keeping your customer at the center is what
experts agree matters most. 

Learn more

TESTING CX

Customer-centricity is an ever-evolving goal. Learn why testing a holistic view
of your experiences is the best way to ensure great CX.

Learn more


RESOURCES

Platform

UNCOVER POWERFUL NEW INSIGHTS MORE EFFICIENTLY BY LEVERAGING AI.

Learn More
Guide

KEEPING SCORE: WHY AND HOW YOU SHOULD BENCHMARK YOUR UX

Learn More
Industry Report

PLANNING GUIDE 2024: CUSTOMER EXPERIENCE

Learn More
Podcast

HEAR FROM EXPERTS BEHIND SOME OF THE WORLD’S MOST SUCCESSFUL DIGITAL
EXPERIENCES.

Learn More
Platform

LEARN HOW OUR LATEST PRODUCT RELEASE HELPS TEAMS GAIN RICHER CUSTOMER
UNDERSTANDING.

Learn More


REAL HUMAN INSIGHT, DELIVERED REAL FAST

Watch real people engage with your products, apps, or services, and easily get a
vivid, first-person understanding of any experience.

Get started Contact Sales

Human understanding. Human experiences.


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