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NEW ZEALAND’S LEADING CONTACT CENTRE EVENT


22-23 OCTOBER 2024
TĀMAKI MAKAURAU / AUCKLAND


SENIOR CONFERENCE


1




SPEAKERS


25+




CONTACT CENTRE LEADERS


175+




ROUNDTABLE DISCUSSIONS


16+




SHOWCASE AREA


1

The past year has brought about significant changes to the contact centre
industry, with the trend towards remote/hybrid work accelerating, a focus on
cost reduction, and a renewed emphasis on call centres delivering value through
a superior customer experience.

 

The 6th Annual Future Contact Centre New Zealand Summit, returning to Tāmaki /
Auckland in October 2024, brings together contact centre leaders from across the
country to share best practices, learn about the latest trends, and find
solutions to the challenges of today's modern contact centre.

 

Connect and collaborate with over 175+ contact centre and customer care leaders
who are actively seeking guidance, solutions, and strategies to enable remote
work while maintaining a consistent customer experience, agent engagement and
productivity, and security and compliance.

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DELEGATE CHALLENGES

How to implement the right technologies, solutions, and processes for customer
and operational excellence

How to overcome technology limitations and invest in the right solutions on a
limited budget

How to ensure local NZ call centres deliver value and meet consumer expectations

How to reduce costs while still maintaining a high level of customer service

How to attract, retain, and empower staff in a hybrid workplace

Top Priorities Expressed by Attendees

 * Contact Centre & Customer Service Transformation

 * Service delivery design, CX & UX, Customer Engagement, Self-Service

 * Remote Work / Workforce Management / Recruitment & Retention

 * ICT & Digital Transformation

 * Cloud Infrastructure Services, Data Security / Cyber Security / Network
   Security, Unified Communications, Telephony & ISP

 * Omnichannel Optimisation, Service Design and Delivery, Workflow Automation /
   Process Automation

 * Data Analytics, Data Management / Data Storage / Knowledge Management

 * Machine Learning & AI

 * Outsourcing

2023 Attendee List



ROI BEFORE, DURING AND AFTER THE EVENT

Whether your marketing priorities are to create awareness, capture demand or
retain clients, there's a tailored sponsorship package designed to maximise ROI…
including account-based targeting, digital promotion pre- and post-event, 1-2-1
engagement, bespoke networking, a showcase area, and speaking opportunities at
the event.

 

With a dedicated in-house Client Success Team, we're focused on delivering value
and maximising every sponsor's investment.

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Customer Experience Manager, New Zealand Couriers Limited



The Aventedge Contact Centre Summit is a great way to ensure you are keeping up
with the latest trends, as well as providing reassurance about the classic
approaches that work well in our industry. Brilliant speakers, intriguing stats,
great tech, and the human touch are all parts of this event. I left with a deep
sense of connection to my contact centre whanau and a hunger to return to the
office and do more things better! Absolutely inspiring on every level and well
worth the time.

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PAST SPONSORS INCLUDE ...





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