divainparfums.com Open in urlscan Pro
23.227.38.32  Public Scan

Form analysis
3 forms found in the DOM

POST /cart

<form action="/cart" method="post" novalidate="">
  <div class="minicart-content" data-scrollable="">
    <div id="cart_modal_inner">
      <p class="minicart__title-empty section-title">You do not have products in your cart</p>
    </div>
  </div>
  <div class="minicart-buttons-box" style="display: none;">
    <div class="minicart-totals">
      <div class="minicart-totals-inner" id="cart_modal_subtotals_inner"></div>
    </div>
    <div class="minicart-totals">
      <div class="minicart-totals-inner" id="cart_modal_totals_inner" style="display: none;"></div>
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    <div class="minicart-trust-stamps">
      <div class="stamp">
        <img src="//cdn.shopify.com/s/files/1/0106/6486/9945/files/COM-icono-dev_small.png?v=1613334383" alt="Return guaranteed">
      </div>
      <div class="stamp">
        <img src="//cdn.shopify.com/s/files/1/0106/6486/9945/files/COM-icono-muestras_small.png?v=1613334626" alt="Free samples">
      </div>
      <div class="stamp">
        <img src="//cdn.shopify.com/s/files/1/0106/6486/9945/files/COM-quality-guaranteed_small.png?v=1613334800" alt="Quality guaranteed">
      </div>
      <div class="stamp">
        <img src="//cdn.shopify.com/s/files/1/0106/6486/9945/files/COM-icono-tienda_small.png?v=1613334817" alt="Secure store">
      </div>
    </div>
    <a id="cart_modal_checkout" class="button button-add" href="/checkout" style="display: none;">
				CHECKOUT  
			</a>
    <!-- 
			<a href="#" id="cart_modal_seguir" class="button button-buy">
				CONTINUE SHOPPING 
			</a>
			-->
  </div>
</form>

GET /search

<form action="/search" method="get" role="search" style="width: 100%;" class="search">
  <input type="hidden" name="options[prefix]" value="last">
  <input id="in_search" class="nav-input nav-link-hide" name="q" placeholder="Find your perfume or brand..." type="search" value="" role="combobox" aria-expanded="false" aria-owns="predictive-search-results-list"
    aria-controls="predictive-search-results-list" aria-haspopup="listbox" aria-autocomplete="list" autocorrect="off" autocomplete="off" autocapitalize="off" spellcheck="false">
  <a id="btn_search" href="#">
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</form>

POST

<form method="POST" style="width: 100%; margin: 0;">
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          <div data-cn-required-message-for="email">
            <div><span style="color: #ff0000;">It is a mandatory field</span></div>
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          </div>
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</form>

Text Content

Cart

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CHECKOUT


 * Valentine's Day 🌹 CODE: 2LOVEU

 * -50% on the 2nd UNIT 🎁 CODE: 2LOVEU

 * Free shipping on orders over 40€

 * Free returns. 100% money back guarantee TRY&BUY

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 * 
 * F4030C85-BA80-432C-A0CE-F0D2C61BC22B +44 2036958982
 * 
 * E6EC58C8-F2FE-4353-A11A-45561145646C MY ACCOUNT
 * 0

 * VALENTINE'S DAY
   Valentine's Day Woman Valentine's Day Man Valentine's Day Unisex Gifts for
   less than 16€ 🤩 Gifts for less than 30€ Gifts for less than 50€ 🎁
 * TRY&BUY
 * BRANDS
    * A
    * Abercrombie & Fitch
    * Acqua di Parma
    * Adolfo Dominguez
    * Amouage
    * Angel Schlesser
    * Armani
    * Azzaro
    * B
    * Balenciaga
    * Boadicea the Victorius
    * Boucheron
    * Britney Spears
    * Burberry
    * Bvlgari
    * Byredo
    * C
    * Cacharel
    * Calvin Klein
    * Cartier
    * Cerruti
    * Chanel
    * Chloé
   
    * Chopard
    * Clinique
    * Courrèges
    * Creed
    * Custo Barcelona
    * D
    * Davidoff
    * Diesel
    * Dior
    * Diptyque
    * Dolce & Gabbana
    * Donna Karan (DKNY)
    * E
    * Elie Saab
    * Elizabeth Arden
    * Escada
    * Escentric Molecules
    * Estée Lauder
    * F
    * Fendi
    * G
    * Givenchy
    * Gres
   
    * Gucci
    * Guerlain
    * H
    * Hermes
    * Hugo Boss
    * I
    * Issey Miyake
    * J
    * Jesus del Pozo
    * Jimmy Choo
    * Jo Malone
    * Joop
    * Juicy Couture
    * K
    * Kenzo
    * Kilian
    * L
    * Laboratory Perfumes
    * Lacoste
    * Lancome
    * Le Labo
    * Loewe
    * Lolita Lempicka
   
    * Louis Vuitton
    * M
    * Maison Francis Kurkdjian
    * Mancera
    * Marc Jacobs
    * Michael Kors
    * Miu Miu
    * Montale
    * Montblanc
    * Moschino
    * N
    * Narciso Rodriguez
    * Nasomatto
    * Nikos Perfume
    * O
    * Other brands
    * P
    * Paloma Picasso
    * Parfums de Marly
    * Penhaligon's
    * Prada
    * Profumum Roma
    * R
    * Ralph Lauren
   
    * Roberto Cavalli
    * Rochas
    * Roja Parfums
    * S
    * Sisley
    * Stella McCartney
    * Swarovski
    * T
    * Tartine et Chocolat
    * Thierry Mugler
    * Tiffany
    * Tom Ford
    * Tommy Hilfiger
    * V
    * Valentino
    * Versace
    * Victoria's Secret
    * Victorio y Lucchino
    * Viktor & Rolf
    * X
    * Xerjoff
    * Y
    * Yves Saint Laurent
   
    * Z
    * Zadig & Voltaire

 * WOMAN
   All Perfumes Must Have Woman New In Woman Sample Pack Woman Layering Set
   Woman
 * MAN
   All Perfumes Must Have Man New In Man Sample Pack Man Layering Set Man
 * UNISEX
   All Perfumes Must Have Unisex New In Unisex Sample Pack Unisex Layering Set
   Unisex
 * HOT SAMPLE PACK
 * BLACK EDITION
 * NEW IN DISCOVERY SET
 * MUST HAVE
 * NEW IN
 * + DIVAIN
   Kids Pets ACCESSORIES

Home / DIVAIN Return policy


RETURN POLICY




DIVAIN OFFERS ITS CUSTOMERS THE POSSIBILITY OF RETURNING THEIR ORDERS. IF YOU
ARE NOT SATISFIED, WE WILL REFUND YOUR MONEY.


HOWEVER, DUE TO HEALTH AND HYGIENE PROTECTION REASONS, WE DO NOT ACCEPT THE
RETURN OF UNSEALED PRODUCTS. THEREFORE, DIVAIN OFFERS THE TRY & BUY SERVICE,
WHICH GIVES YOU THE POSSIBILITY OF TESTING YOUR CHOSEN 100 ML PERFUME IN SAMPLE
FORMAT TO BE ABLE TO TRY SAID PERFUME. ALL PURCHASED 100 ML PERFUMES INCLUDE A
FREE 3ML SAMPLE.

WE DO NOT ACCEPT RETURNS OF THE FOLLOWING PRODUCTS:

SAMPLE PACKS (SAMPLE SET)
ACCESSORIES
DISCOVERY SET
SAMPLES




IN ORDER TO EXERCISE THEIR RIGHT OF WITHDRAWAL, THE CONSUMER MUST INFORM DIVAIN
BY THE MEANS THEY CONSIDER APPROPRIATE (MAIL, EMAIL, WEB CHAT, NEVER BY PHONE
DUE TO THE FACT THAT A REQUEST HAS TO BE RECORDED IN WRITING).


RIGHT OF RETURN REQUEST


THE CUSTOMER HAS A PERIOD OF 14 CALENDAR DAYS TO EXERCISE THEIR RIGHT OF
WITHDRAWAL, COUNTING FROM THE DATE OF RECEIPT OF THE ITEM / S. IT IS NOT
NECESSARY TO INDICATE A REASON FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL. FOR
GREATER AGILITY IN THE PROCESSING, WE APPRECIATE THAT THE CLIENT FOLLOWS THE
PROCEDURE DETAILED BELOW, ALTHOUGH IT IS NOT MANDATORY FOR THE COMPLIANCE OF THE
RIGHTS CONTEMPLATED IN THIS SECTION.

Step 1
CONTACT US THROUGH THE "RETURNS" SECTION THAT YOU CAN FIND IN YOUR USER ACCOUNT,
TO COMMUNICATE THAT YOU WOULD LIKE TO RETURN YOUR ORDER. WE WILL SEND YOU A
CONFIRMATION OF HAVING RECEIVED YOUR REQUEST WITHIN THE NEXT 24 HOURS.

Step 2
PACK YOUR ORDER UNDER THE SAME CONDITIONS IN WHICH YOU’VE RECEIVED IT. DEPENDING
ON THE COUNTRY, DIVAIN OFFERS TWO METHODS TO RETURN YOUR ITEMS, EITHER BY A
CURRIER WHO COLLECTS THE PACKAGE OR VIA THE CUSTOMER WHO HAS TO TAKE THE ITEM TO
A CORRESPONDING POST-OFFICE IN THE RESPECTIVE COUNTRY. YOU CAN GET MORE
INFORMATION ABOUT THE RETURN OF YOUR COUNTRY BY CONTACTING US VIA LIVE-CHAT. IT
IS MANDATORY TO USE THE BOX PROVIDED BY DIVAIN FOR SHIPPING, IN ORDER TO BE ABLE
TO PROCESS THE RETURN OF THE PRODUCTS.

Step 3
DIVAIN WILL REFUND THE ITEMS YOU HAVE RETURNED WITHIN THE NEXT 7 DAYS AFTER THE
PACKAGE HAS BEEN SENT BY THE CUSTOMER. INCLUDING THE SHIPPING COSTS FROM THE
ORIGINAL PURCHASE. DIVAIN INFORMS YOU THAT THE REFUND WILL ALWAYS BE PROCESSED
THROUGH THE SAME PAYMENT METHOD BY WHICH YOU’VE MADE THE PURCHASE.


DIVAIN RESERVES THE RIGHT TO COMPENSATION FOR THE DIFFERENCE BETWEEN THE VALUE
OF THE ITEMS SENT TO THE CUSTOMER AND RETURNED BY THE CUSTOMER IN THE FOLLOWING
CASES:


- WHEN THE PRODUCTS HAVE BEEN USED OR MANIPULATED IMPROPERLY OR NEGLIGENTLY OR
NOT IN ACCORDANCE WITH THEIR CHARACTERISTICS BY THE CLIENT.


-WHEN THE PRODUCTS HAVE BEEN BROKEN OR DAMAGED. WHEN THE RETURN BY THE CUSTOMER
IS NOT MADE IN ITS SHIPPING BOX.


-WHEN THE LACK OF CONFORMITY IS DUE TO WEAR AND TEAR DUE TO NORMAL USE.


-IF THE SERIAL OR PRODUCT IDENTIFICATION NUMBER IS TAMPERED WITH. IF NOT ALL ITS
ELEMENTS, ACCESSORIES, CASES OR BOXES ARE RETURNED TOGETHER WITH THE PRODUCT.


-WHEN A PURCHASE INCLUDES A GIFT PRODUCT, THIS SAID GIFT MUST BE RETURNED IN
PERFECT CONDITION AND WITH AN UNBROKEN SEAL. (THE FREE PERFUME SAMPLES ARE
EXCLUDED IN THIS CASE).

Step 4
DIVAIN INFORMS THAT IF YOUR ORDER IS SUBJECT TO A PROMOTION THAT IMPLIES
MAINTAINING A NUMBER OF PRODUCTS OR A SPECIAL CONDITION RELEVANT TO THE VOLUME
OF THE PURCHASE, IT MAY LEAD TO THE LOSS OF THE PROMOTION OR DISCOUNT APPLIED TO
SAID ORDER. IT COULD BE A PARTIAL OR TOTAL LOSS DEPENDING ON THE AMOUNT
RETURNED. MORE INFORMATION ON HTTPS://DIVAINPARFUMS.COM/PAGES/TRY-BUY

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