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AMELIA THE MOST HUMAN AI™

Learn More About Amelia


EXPLORE AMELIA


 * VISIONWORKS HIRES AMELIA TO ENHANCE CUSTOMER SERVICE AND REDUCE COSTS
   
   Read More


 * AMELIA WINS 2021 ARAGON RESEARCH INNOVATION AWARD FOR CONVERSATIONAL AI
   
   Learn More


 * THE INTELLIGENT CONTACT CENTER
   
   Download Our White Paper


 * THE CHEMOURS COMPANY HIRES AMELIA AS DIGITAL ASSISTANT
   
   Learn More


 * EVEREST GROUP NAMES AMELIA AS CONVERSATIONAL AI LEADER
   
   Read More in the Knowledge Center


 * GET STARTED WITH AMELIA
   
   Learn Best Practices

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CLIENT JOURNEYS WITH AMELIA

Amelia's success working with our customers speaks for itself. Listen to their
stories.


 * KEN NUGENT P.C. ATTORNEYS AT LAW
   
   
   
   * CHALLENGE
     
     As more clients move toward online channels, Ken Nugent, the firm’s founder
     and namesake, wanted to deliver a seamless digital experience.
   
   * SOLUTION
     
     The firm piloted Amelia for telephone and web-based client services in
     January 2020, filling the role of a digital legal assistant to help offload
     administrative duties.
   
   * RESULTS
     
     Amelia serves 40,000 monthly web visitors and is the first point-of-contact
     for 100% of inbound calls, directly generating to the firm signing up 1,100
     new clients.


 * TELEFÓNICA
   
   
   
   * CHALLENGE
     
     Telefónica wanted to replace its outdated automated voice systems in its
     contact centers in order to improve resolution times and customer
     satisfaction.
   
   * SOLUTION
     
     Telefónica hired Amelia to handle customer service in Peru. The goal was to
     give customers a more natural interface for communicating with the
     business.
   
   * RESULTS
     
     The Amelia platform handles 4.5 million calls per month. She accurately
     recognizes customer intent on more than 90% of calls, and customer
     satisfaction has increased.


 * BBVA
   
   
   
   * CHALLENGE
     
     With more than 8,000 branches and 20,000 contact center operators, BBVA
     needed an optimal way to resolve high-volume customer service inquiries.
   
   * SOLUTION
     
     BBVA hired Amelia to respond to customer service questions. By handling
     routine calls, Amelia allowed human colleagues to focus on more complex
     customer issues.
   
   * RESULTS
     
     Amelia handles 32% of all calls at BBVA's contact centers, and one-third of
     those she completes end-to-end, without human intervention. Customer
     satisfaction has dramatically increased.


 * NTT COMMUNICATIONS
   
   
   
   * CHALLENGE
     
     NTT Communications wanted to reach new and younger customers through
     popular social channels during off-hours.
   
   * SOLUTION
     
     The company hired Amelia to execute marketing campaigns within Line, the
     most popular messaging application in Japan.
   
   * RESULTS
     
     Since Amelia's first day on the job, customer engagement through Line
     increased 20%. Conversion to product pages increased by a factor of 20, and
     sales via Line increased 400%.


 * BNP PARIBAS
   
   
   
   * CHALLENGE
     
     BNP Paribas wanted to deliver a fluid internal and customer-facing solution
     for all digital interactions.
   
   * SOLUTION
     
     BNP hired Amelia (and named its virtual agent NOA) as the first
     point-of-contact for more than 1 million customers and employees.
   
   * RESULTS
     
     NOA is trained to complete 27 tasks in English and French. Her intent
     recognition has reached 95%, and BNP is exploring new use cases for future
     implementations.


 * DELOITTE
   
   
   
   * CHALLENGE
     
     Deloitte partnered with Amelia to help its clients improve access to back
     office applications, customer service and talent acquisition.
   
   * SOLUTION
     
     Amelia assists employees at Deloitte clients with taking better advantage
     of information systems, so those companies can optimize resources and
     investments.
   
   * RESULTS
     
     Clients have decreased costs while improving efficiency, with high rates of
     user satisfaction. Our solution also has contributed to higher revenue and
     lower employee attrition.

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READ MORE FROM OUR CUSTOMERS AND PARTNERS

 * Aruma
 * Bankia
 * BNP Paribas
 * Carestream
 * CGI
 * Deloitte
 * 
 * NTT
 * Ken Nugent
 * SEB
 * Telefonica
 * Unisys

View All Customer Stories


ANALYST RECOGNITIONS AND AWARDS

 * 2021 Aragon Research Award for Conversational AI Recognizing Amelia's
   visionary technology, her ability to adapt as markets change, and her ability
   to disrupt and inform how markets evolve.
 * IDC PlanScape: Conversational Artificial Intelligence This IDC study provides
   business and technology leaders with a business case and plan for
   implementing Conversational AI, with several examples from Amelia clients.
 * Conversational AI – Technology Vendor Landscape with Products PEAK Matrix®
   Assessment 2021 In Everest Group’s report, Amelia is recognized as a Leader
   in Conversational AI. Among the leaders, Amelia was ranked highest for both
   Vision & Capability, and Market Impact.
 * Zinnov Zones: Hyper Intelligent Automation H2 2020 Amelia is recognized as a
   Leader in Intelligent Virtual Agents (IVAs) and IT Automation.
 * Emerging Technologies: Tech Innovators in Conversational AI and Virtual
   Assistants In this market review, Gartner cites Amelia's innovation in
   enabling the creation of Conversational AI agents.
 * Emerging Technologies: Top Use Cases for Customer-Facing Advanced Virtual
   Assistants Amelia's capabilities are cited by Gartner as part of the growing
   adoption of advanced virtual agents for customer interactions.
 * IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021
   Vendor Assessment This vendor assessment, which positions Amelia as a Leader,
   provides guidance about Conversational AI vendors and their offerings.
 * Customer Value Leadership Award 2021: The North American Conversational AI
   Market, Excellence in Best Practices Recognized for excellence across
   multiple criteria in the Conversational AI market.
 * IDC MarketScape: Worldwide Conversational Artificial Intelligence Software
   Platforms for Customer Service 2021 Vendor Assessment This IDC vendor
   assessment of Conversational AI platforms, where Amelia is named as a Leader,
   focuses on customer service use cases.

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THE AMELIA INTEGRATED PLATFORM

Purpose-built to help companies transform into friction-less digital enterprises
utilizing Amelia’s Conversational AI and AIOps, enabled by foundational
Orchestration Services. Customers leverage the Amelia competencies best suited
for their specific use cases.


 * CONVERSATIONAL AI
   
   The market-leading Digital Employee currently at work at companies around the
   world.


 * AIOPS
   
   An ITIL-compliant, end-to-end intelligent automation and management platform
   for IT Operations.


 * ORCHESTRATION SERVICES
   
   Intelligent automation embedded with strategic orchestration, connecting
   front-end Conversational AI capabilities with back-end AIOps.


 * 0%
   SATISFACTION
   
   Amelia is more than a chatbot — she’s a fully engaged Digital Employee™. With
   her cognitive abilities, she delivers high customer satisfaction levels. More
   than nine out of 10 consumers at a European bank rated Amelia’s service as
   good or very good.


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   CONVERSATIONS
   
   As the market-leading Conversational AI agent, Amelia easily scales for
   high-volume contact centers. She averages more than 7 million conversations
   monthly for a major telecommunications provider.


 * 0
   CHATS
   
   Amelia is a trusted enterprise-ready platform, with experience at some of the
   world’s leading brands. She interacts in 40,000 chats per month in German,
   English and Spanish for a global telecommunications company.


 * 0%
   RESOLUTION RATE
   
   Utilizing Amelia as part of a digital-human hybrid workforce results in
   higher first-touch resolution rates. She accurately handles 93% of requests
   for an international hospitality company.

Learn More About Amelia Solutions


THE MIND OF AMELIA

Explore what makes our solution Amelia the Most Human AI™.




BUSINESS VALUE, HUMAN EXPERIENCES

Our solutions are ideal for any use case focused on high-volume requests and
transactions.


 * ON-DEMAND CUSTOMER CARE
   
   Customers want more channels and choices when it comes to customer service.
   Global companies hire Amelia to provide superior end-to-end Customer Care.
   Amelia delivers personalized customer services powered by conversational AI.
   
   Learn More


 * DIGITAL BANKING, HUMANIZED
   
   Leading global banks, retail banks and financial institutions utilize Amelia
   to elevate their customer service and scale with demand. She has years of
   digital banking experience, working alongside human colleagues for
   best-in-class user experiences.
   
   Learn More


 * IT SUPPORT AT AI SCALE
   
   Businesses around the world depend on Amelia to provide bulletproof IT
   Support and IT Operations for greater efficiency, improved productivity and
   elevated cost savings. She frees IT professionals to handle more unique
   tasks.
   
   Learn More


CONVERSATIONAL AI FOR BUSINESS

Our Amelia platform is far superior to a run-of-the-mill chatbot. She can
converse with customers across voice, text, chat and more, in whatever form that
a user needs.

No-Code Design


 * NO-CODE DESIGN


 * VOICE-ENABLED INTERACTIONS


 * CHAT-DRIVEN ENGAGEMENT


 * TEXT-BASED SUPPORT


 * MULTI-LINGUAL SESSIONS




HIRE AMELIA

Amelia is ready to collaborate with your team. You can deploy our solution
within your existing IT and business operations, or hire her yourself.


 * ENGAGE WITH AN AI EXPERT
   
   We offer on-premise and cloud-based deployments with secure back-end
   integrations, customized as needed. Let us know exactly what you need, and we
   can work together to bring conversational AI to your company.
   
   Speak to an Expert


 * ENGAGE WITH AMELIA, DIRECTLY
   
   Amelia delivers the best elements of human interaction, driving deeper
   connections and greater business value. Interview her to see the kinds of
   roles and tasks that she can take on for your company.
   
   Interview Amelia Now


RESOURCES AND INSIGHT ON CONVERSATIONAL AI

Thought leadership, media coverage, analyst views and more.


 * THREE BENEFITS OF AIOPS FOR RETAIL BANKS
   
   3 minute read


 * VISIONWORKS HIRES AMELIA TO ENHANCE CUSTOMER SERVICE AND REDUCE COSTS
   
   3 minute read


 * THE CHEMOURS COMPANY HIRES AMELIA AS DIGITAL ASSISTANT
   
   3 minute read


 * AMELIA WINS 2021 ARAGON RESEARCH INNOVATION AWARD FOR CONVERSATIONAL AI
   
   2 minute read


 * AMELIA HIRED BY TELEFÓNICA COLOMBIA AS VIRTUAL CUSTOMER CARE AGENT
   
   2 minute read


 * CREATING EXTRAORDINARY CUSTOMER EXPERIENCES WITH AI AND AUTOMATION
   
   4 minute read


 * WELCOME TO THE DIGITAL ERA OF TRAVEL & HOSPITALITY
   
   3 minute read


 * AVEANNA HEALTHCARE IMPROVES EMPLOYEE EXPERIENCES WITH AMELIA
   
   2 minute read


 * FPT SOFTWARE PARTNERS WITH AMELIA TO ENHANCE CLIENT OFFERINGS
   
   2 minute read


 * CREATING VALUE FOR HEALTHCARE PAYERS AND CUSTOMERS WITH CONVERSATIONAL AI
   
   4 minute read

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READY FOR CONVERSATIONAL AI?

We know Amelia can make a difference in your business — and we're here to help.

Let's Talk

Amelia
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