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Text Content

Join our live demo on 11/13. Register now.
 * Guided CX
 * Solutions
   
   Glance Solutions
   
   Guided CX Platform
   
   Industry-leading human CX.
   
   Guided Customer Support
   
   One-click personal connections.
   
   Cobrowse Solutions
   
   See what your customers see.
   
   Guided Onboarding
   
   No more nap-inducing trainings.
   
   Guided Sales
   
   Upgrade your sales meetings.
   
   Mobile Solutions
   
   Instant connection right in your app.

 * Industries
   
   Industries
   
   Financial Services
   
   Human-guided transactions.
   
   Healthcare
   
   Standout CX for high-stakes moments.
   
   P&C Insurance
   
   Insurance CX with human connection.
   
   Retail
   
   Take your in-person experience online.
   
   SaaS
   
   CX that sells SaaS.
   
   Higher Education
   
   Improve the student experience.

 * Resources
   
   Resources
   
   All Resources
   
   
   
   Guided CX
   
   
   
   Customer Retention
   
   
   
   Digital Transformation
   
   
   
   Case Studies
   
   
   
   Blog
   
   
   
   Technical Resources
   
   Support & Knowledge Base
   
   
   
   Trust & Security
   
   
   
   For Developers
   
   
   
   Integrations
   
   
   
   Professional Services
   
   
   
   Featured Resources
   
   Glance Guided CX Demo
   
   See Guided CX in action now.
   
   The Total Economic Impact™ of Glance Guided CX
   
   Glance Guided CX found to enhance customer service operations, reduce costs,
   and drive revenue in a study commissioned by Forrester Consulting.
   
   Guided Onboarding
   
   Lorem ipsum dolor sit amet consectetur.

 * Partners
 * Company
   
   Company
   
   About Us
   
   See why we're the leader in Guided CX.
   
   Careers
   
   Join our team and build the future of CX.
   
   Contact Us
   
   Get in touch with the Glance team.
   
   Leadership
   
   Meet our leadership team.
   
   News
   
   Hear the latest from Glance.

 * 


Request a Demo

GET A DEMO

Select the type of demo you'd prefer:

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 * 


Guided CX Solutions

Glance Solutions

Guided CX Platform

Industry-leading human CX.

Guided Customer Support

One-click personal connections.

Cobrowse Solutions

See what your customers see.

Guided Onboarding

No more nap-inducing trainings.

Guided Sales

Upgrade your sales meetings.

Mobile Solutions

Instant connection right in your app.

Industries

Industries

Financial Services

Human-guided transactions.

Healthcare

Standout CX for high-stakes moments.

P&C Insurance

Insurance CX with human connection.

Retail

Take your in-person experience online.

SaaS

CX that sells SaaS.

Higher Education

Improve the student experience.

Resources

Resources

All Resources
Guided CX
Customer Retention
Digital Transformation
Case Studies
Blog

Technical Resources

Support & Knowledge Base
Trust & Security
For Developers
Integrations
Professional Services

Featured Resources

Glance Guided CX Demo

See Guided CX in action now.

The Total Economic Impact™ of Glance Guided CX

Glance Guided CX found to enhance customer service operations, reduce costs, and
drive revenue in a study commissioned by Forrester Consulting.

Guided Onboarding

Lorem ipsum dolor sit amet consectetur.

Partners Company

Company

About Us

See why we're the leader in Guided CX.

Careers

Join our team and build the future of CX.

Contact Us

Get in touch with the Glance team.

Leadership

Meet our leadership team.

News

Hear the latest from Glance.

Request a Demo Login


GLANCE GUIDED CX™

Real human guidance for digital CX

In moments that matter, nothing beats human connection. Guided CX unlocks key
opportunities across the customer journey to monetize, retain, and delight
high-value customers.
Request a Demo



Human Guidance for Digital Spaces

How Glance Guided CX™ works

Set your digital CX apart with real human guidance.



INDUSTRIES SERVED


YOUR CUSTOMERS ARE UNIQUE.
YOUR CX SHOULD BE, TOO.



Our enterprise customers know the value of human CX. See how Glance supports
their future-forward approach to CX:



Financial Services Insurance SaaS Retail

GLANCE FOR FINSERV


RELATIONSHIPS BEYOND TRANSACTIONS

Building customer trust earns higher wallet share – and lifetime loyalty. See
how Glance helps Fortune 500 banking and wealth management organizations develop
deep customer connections, drive key metrics, and ensure ROI.

Learn More


GLANCE FOR INSURANCE


BE THERE AT CRITICAL MOMENTS

Your customers engage with you at some of the most impactful, and often
stressful, moments of their lives. Nothing improves customer satisfaction more
than clear, reassuring human support. 

Learn More


GLANCE FOR SOFTWARE


DRIVE ADOPTION AND USE

From the initial sale to accelerated onboarding, feature education to advanced
support, Glance Guided CX is key to a successful customer lifecycle.

Learn More


GLANCE FOR RETAIL


MAKE DIGITAL (REALLY) PERSONAL

Innovative AI + human experiences are transforming retail. Leading retailers use
Glance to offer a personal, concierge shopping experience, driving transactions
and loyalty in a competitive space.

Learn More



Instant Collaboration

Earn, keep and grow your customers with connection that feels like magic. 

Get on the same page


WEBSITES & PORTALS

Transform your websites, portals, and authenticated sites into instant, secure
collaboration spaces. Meet, cobrowse, share screens, exchange documents, and
more to help customers wherever and whenever they need you most.

Learn More


Any Device, Anywhere


MOBILE WEB & APPS

Turn smartphones and tablets into instant, on-the-go collaboration machines.
Glance makes it easy to connect and work together while on the move or in the
field, whether in-app, in a mobile browser, or through the device camera.

Learn More


Work Smarter


EMPLOYEE WORKSPACES

Bring proactive, human collaboration to your most rewarding customer journeys.
Glance leverages business intelligence, AI signals, and existing infrastructure
to enable employees to join customers in collaborative sessions from the
workspace they use every day, including the most popular CRM and CCaaS desktops.

Learn More



HUMANIZING DIGITAL EXPERIENCES ACROSS MILLIONS OF CX INTERACTIONS

CX industry leaders choose Glance Guided CX for:


TRANSACTIONS

Boost deposits and conversions, and offer hands-on guidance in context right
within your website or app.

Learn more


ADVISORY SERVICES

Help customers navigate wealth management or complex life decisions with advice
from an expert they can trust: you.

Learn more


UPSELL & CROSS-SELL

Increase your customers' investment with you with real experts served up to them
at the right moment.

Learn more


CLAIMS MANAGEMENT

Help customers provide the right documentation for faster and more accurate
claims processing and better predictability.

Learn more


ONBOARDING

Go from basic adoption tactics to human support when customers need guidance
from an expert.

Learn more


MOBILE SUPPORT

Make your customers feel supported no matter where they work with you, with
dynamic tools like cobrowse and mobile camera sharing.

Learn more


THE TOTAL ECONOMIC IMPACT™OF GLANCE GUIDED CX


INDEPENDENT STUDY: GLANCE GUIDED CX YIELDED 394% ROI

Glance Guided CX found to enhance customer service operations, reduce costs, and
drive revenue in a commissioned study by Forrester Consulting.
Download Study
Customer Stories


CX STORIES FROM TOP ENTERPRISES

Glance is road-tested at scale for CX industry leaders. See how they use Guided
CX to earn, keep, and grow their customers.

Read all Case Studies
Guided CX


SOFI’S 12X FASTER, FRIENDLIER SUPPORT WITH GLANCE

SoFi is a member-centric, one-stop shop for digital financial services on a
mission to help people achieve financial independence to realize their
ambitions. The company’s full suite of financial products and services helps its
more than 8.1 million SoFi members borrow, save, spend, invest, and protect
their money better by giving them fast access to the tools they need to get
their money right, all in one app. SoFi also equips members with the resources
they need to get ahead – like credentialed financial planners, exclusive
experiences and events, and a thriving community – on their path to financial
independence.

Read Now
Guided CX


GLANCE MAKES CUSTOMER CONSULTATIONS LESS TAXING FOR INTUIT

Anyone who has ever filed a tax return on their own can sympathize with being
stuck and confused. But taxpayers who use TurboTax® from Intuit experience a
level of hands-on collaboration that can change everything.

The tax preparation software market is crowded with low-cost and free
competitors. Intuit is determined to win and keep customers based on premium
service and customer confidence that Intuit is helping them to receive the
maximum allowable tax refund.

Read Now
Guided CX


MINDBODY LIFTED CUSTOMER SATISFACTION & PRODUCT ADOPTION WITH GLANCE.

MINDBODY is the world's leading wellness services online marketing place and
software platform

Read Now



SEE GLANCE LIVE

Earn, keep, and grow your customers with human CX.



Request a Demo

Real human guidance for digital CX

Request a Demo

Solutions

Guided CX Platform Guided Customer Support Guided Sales Guided Onboarding
Cobrowse Solutions Mobile Solutions

Resources

Blog Case Studies Trust & Security Integrations For Developers

Company

Careers Support Contact Us News Partners


Solutions

Guided CX Platform Guided Customer Support Guided Sales Guided Onboarding
Cobrowse Solutions Mobile Solutions

Resources

Blog Case Studies Trust & Security Integrations For Developers

Company

Careers Support Contact Us News Partners

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