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LogicLoop Documentation
LogicLoop Quickstart
Data Sources
Connect your data source

Supported data sources

Queries
Write a rule

Visualizations & dashboards

Actions
Set up an action
Action destinations

Templating
Case Management
Case Management

AI
AI Query Helper
Ask AI
Teams & Settings
Integrations

Invite your teammate
Groups & Permissions
Changelog
FAQs
Troubleshooting
Templates
Templates Home
Risk & Fraud Rules
AML Transaction Monitoring Rules
Logistics & Marketplace Ops
Customer Success & Growth
Systems Observability
Data Quality Monitoring
Healthcare
HTML Email Templates

BETA
AI SQL API
Approving rules
Render Data as JSON
Case Analytics
Python
Security & Legal
Security
AI Security
Terms of use
Data Processing Agreement
Privacy policy
Services description
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CUSTOMER SUCCESS & GROWTH



LogicLoop can help your company automate your customer engagement & outreach.
Oftentimes, information about a user's behavior on your platform lives in your
company's database. LogicLoop empowers operations people to write rules directly
on top of your product data in order to send reporting information to your
internal team, or even direct outreach to your customers at the right time.
First, connect your company's data sources. Then, you can use sample industry
templates below as guidance to bootstrap your program. Contact us at
hi@getlogicloop.com to access our full suite of templates.
ACQUISITION & ONBOARDING

TRACK DIP IN WEBSITE SIGNUPS

Detect if number of signups on the website has been low.

View SQL Query

SELECT
count(*)
FROM
user_signups
WHERE
created_at < interval - '60 minutes'
HAVING
count(*) < 10

Send a Slack alert to your team to investigate.

SENDING ONBOARDING REMINDER EMAILS

Select users who signed up within the past week but are stuck between Step 2 and
Step 3 of onboarding.

View SQL Query

SELECT
*
FROM
users
WHERE
last_onboarded_stage = 'Step 2'

For each user, send them an email to remind them to complete Step 3. You can use
HTML to stylize your email with custom branding.

ENGAGEMENT & RETENTION

SEND WEEKLY PRODUCT USAGE SUMMARY EMAILS

Retrieve customers and their key metrics on your platform.

View SQL Query

SELECT
id,
company_name,
JSON_BUILD_OBJECT(
'number_of_logins', num_logins,
'number_of_conversions', num_conversions,
'monthly_spend', monthly_spend,
'amount_saved', amount_saved
) as product_usage_data
FROM
users

For each customer, send a weekly email to show them their top stats on your
platform. You can use HTML to present your email in an aesthetically pleasing
table or image.

SEND MILESTONE NOTIFICATIONS

Select customers who've reached a certain milestone on your platform. You can
use our deduplication feature to not re-send the same notification to the same
customer.

View SQL Query

SELECT
count(*),
user_id
FROM
orders
GROUP BY
user_id
HAVING
count(*) > 3

For each customer, send them a congratulatory text

UPSELL THE MOST ACTIVE USERS

Select the most active users on your platform.

View SQL Query

SELECT
count(*),
user_id
FROM
events
GROUP BY
user_id
HAVING
count(*) > 100

Send a Slack message to the Sales team for an account manager to reach out and
upsell.

SEND CHURNING USERS DISCOUNTS

Select users who have been inactive on your platform.

View SQL Query

SELECT
count(*),
user_id
FROM
events
WHERE
created_at > current_date - interval '30 days'
GROUP BY
user_id
HAVING
count(*) = 0

For each user, email them a discount to encourage them to re-engage.

SUPPORT

RESPONSE TIME TOO HIGH

Detect if average response time of your support team is too high.

View SQL Query

SELECT
avg(first_responded_at - created_at) as avg
FROM
tickets
HAVING
avg(first_responded_at - created_at) > interval '1 day'

Send an email report to a support manager.

CSAT IS LOW

Detect if the average CSAT is too low

View SQL Query

SELECT
avg(csat_score) as avg
FROM
tickets
HAVING
avg(csat_score) < 5

Send an email report to a support manager.

AGENT SUPPLY DOES NOT MEET DEMAND

Detect if number of support agents is not enough to fulfill incoming tickets.

View SQL Query

WITH tickets_count AS (
SELECT
count(*) as num_tickets
FROM
transaction
WHERE
created_at > current_date - interval '1 hour'
)
SELECT
*
FROM
tickets_count
JOIN agent_stats_query on True
WHERE
num_tickets > 10 * agent_stats_query.number_of_agents

Send Slack message to #support-agents channel to find backup agents.

Templates - Previous
Logistics & Marketplace Ops
Next - Templates
Systems Observability

Last modified 1yr ago
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On this page
Acquisition & Onboarding
Track dip in website signups
Sending onboarding reminder emails
Engagement & Retention
Send weekly product usage summary emails
Send milestone notifications
Upsell the most active users
Send churning users discounts
Support
Response time too high
CSAT is low
Agent supply does not meet demand
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Docs

Search
⌃K
LogicLoop Documentation
LogicLoop Quickstart
Data Sources
Connect your data source

Supported data sources

Queries
Write a rule

Visualizations & dashboards

Actions
Set up an action
Action destinations

Templating
Case Management
Case Management

AI
AI Query Helper
Ask AI
Teams & Settings
Integrations

Invite your teammate
Groups & Permissions
Changelog
FAQs
Troubleshooting
Templates
Templates Home
Risk & Fraud Rules
AML Transaction Monitoring Rules
Logistics & Marketplace Ops
Customer Success & Growth
Systems Observability
Data Quality Monitoring
Healthcare
HTML Email Templates

BETA
AI SQL API
Approving rules
Render Data as JSON
Case Analytics
Python
Security & Legal
Security
AI Security
Terms of use
Data Processing Agreement
Privacy policy
Services description
Powered By GitBook