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TOTANGO RECOGNIZED AS CS LEADER IN G2 WINTER 2024 REPORTS
*
Lauren Kiser
*
December 20th, 2023
We are delighted to share that Totango was recognized in the G2 Winter 2024
reports for its exemplary performance in the customer success software category.
These awards reflect superior engagement and commitment from our users, who
continue to highlight and share the key aspects of Totango and our software they
find most beneficial.
THE BEST OF BOTH WORLDS: UNMATCHED ENTERPRISE-GRADE IMPLEMENTATION AND USABILITY
The G2 Winter 2024 reports ranked Totango as the number one customer success
software in the enterprise implementation index. This recognition shines a
spotlight on our commitment to offering an easy and efficient implementation
process. Totango’s high score from G2 users not only underscores our efficient
implementation but also sets a best-in-class benchmark for other software in the
customer success category.
Additionally, Totango earned badges for Most Implementable (highest
implementation score) and Fastest Implementation (shortest go-live time). These
accolades highlight our product’s user-friendly nature and our team’s relentless
efforts to ensure a smooth setup process for our customers.
The onboarding experience was in-depth and thorough. I felt fully supported by
the Totango implementation, data, and support teams.
Megan Robbins, Customer Operations Specialist at Kooth
Totango also clinched the number two spot in the G2 enterprise usability index
for customer success software. This index combines customer satisfaction with
ease of use, ease of administration, meeting requirements, user adoption
percentage, and the number of reviews received on G2. Our high rating in the
usability index is a testament to the user-friendly interface and comprehensive
features of Totango.
With our last tool, everything was complicated, overly technical, and buggy.
With Totango, the power is there, but it comes across as intuitive and easy to
use for both our admins and end users.
Mid-market business leader in computer & network security
WHY CUSTOMER SUCCESS LEADERS LOVE TOTANGO
Effective cross-functional collaboration is a defining attribute of any rising
customer success team and another reason our users recognize Totango as a
software leader. From streamlining customer interactions and optimizing business
operations to supporting critical in-app communications, the Totango software
makes connecting, integrating, and empowering cross-functional partners easy and
valuable.
Totango is helping us maximize our annual recurring revenue by identifying and
proactively mitigating churn risks. All the while galvanizing internal
collaboration across accounts and facilitating upsell/cross-sell opportunity and
execution to grow our book of business.
Enterprise business leader in computer software
Here are more reasons why customers love Totango, as highlighted in their
reviews on G2:
1. Implementation: Totango’s robust onboarding experience, smooth integration
with external tools like Salesforce, and ongoing support make
implementation a breeze.
2. Intuitive user experience: The clean, easy-to-navigate interface and
thoughtfully designed user experience make Totango a preferred choice for
users.
3. Customizability and flexibility: Totango stands out for its customizable
nature and flexibility, allowing users to adapt the platform to their
specific needs and business models.
4. Workflows and automation: Totango’s automation features offer users the
ability to create workflows and automate processes such as updating key
customer information and assigning tasks based on account changes. These
actions lead to increased efficiency and time savings.
5. Segments for navigation: Users appreciate the customizable segments that
help with easy navigation across different portfolios and real-time data
pulling, offering valuable insights.
6. Comprehensive customer information: With Totango, users can keep all
customer information in one place, ensuring easy access and organization.
7. Health scoring: Users value the proactive management of customer success
through health scores, allowing them to stay ahead and ensure product
success.
8. Efficient task management and reporting: Users commend Totango’s efficient
task management and the comprehensive overview provided by the dashboards
and customizable reporting features.
9. Data-oriented and customer-centric approach: Totango’s commitment to a
data-oriented and customer-centric approach enhances user experiences and
fosters long-term relationships.
10. Excellent customer support: Users appreciate the responsive customer
service, including the attentive sales team and supportive helpdesk.
GROW WITH US IN 2024
We’re always thrilled to hear and see how customer success leaders use Totango
to improve the effectiveness of their role and ultimately drive results for
their customers. We extend our gratitude to our customers for their unwavering
support and invaluable feedback in 2023 and to the entire G2 community as we
look forward to building the next generation of customer success in 2024!
> Not a Totango customer just yet? Sign up for a demo today to join the
> thousands of users who have made Totango a leader in the CS industry.
Topics: awards, customer reviews, G2, implementation, top features, usability
* Posted on: December 20th, 2023
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