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CUSTOMER CONTACT WEEK NASHVILLE

October 11th - 13th, 2023
Grand Hyatt Nashville





Register




REVOLUTIONIZE YOUR CX STRATEGY AT CCW



Elevate Your CX Strategy at the World's #1 Customer Contact Event Series

Join world-class customer contact and CX leaders at the must-attend global
event, Customer Contact Week (CCW) 2023, in Nashville from October 11-13, 2023.
Get ready to elevate your customer strategy with cutting-edge content, expert
insights, and innovative solutions. 




25 Years of Connecting CX Industry Leaders

Customer Contact Week is a premier platform for groundbreaking solutions,
innovative ideas, and best practices essential for contact center and CX
executives.

 

The CCW Expo is Your Gateway to Customer Contact Innovation

Immerse yourself in cutting-edge customer contact strategies, forge meaningful
connections with top industry professionals, and embark on a journey to discover
the future of customer experience. Don't wait! Register now and prepare to be
inspired by the unparalleled opportunities at the world's largest customer
contact expo.

VIEW THE BROCHURE
CONTACT US




FEATURED SPEAKERS



BT
Bruce Tulgan
Co-Founder & CEO
Rainmaker Thinking
RD
Radhika Dirks
CEO & Co-Founder
XLabs and Ribo
JC
Jennifer Carron
Patient Experience Officer
BJC HealthCare
TS
Todd Sale
SVP Customer Experience
Fleetcor
CM
Christopher McShane
SVP of Customer Experience
Serta Simmons Bedding
JR
Jasmine Reno
VP of Call Center Operations
Flagstar Bank


VIEW FULL LINEUP


TOP PROGRAM THEMES



CUSTOMER EXPERIENCE & ENGAGEMENT



Explore the latest trends and best practices in customer experience (CX) and
engagement. Learn how to create personalized, seamless, memorable experiences
across various touchpoints, leveraging journey mapping, design thinking, and
other innovative strategies.

Learn More

DIGITAL TRANSFORMATION & INNOVATION






Discover the latest strategies, tools, and technologies to drive successful
digital transformation initiatives in customer contact centers. Learn how to
stay ahead of the curve and leverage innovation to enhance customer experiences
and optimize operations.

Learn More

GENERATIVE AI & EMERGING TECHNOLOGY





Artificial intelligence has taken the world by storm and will not be slowing
down anytime soon. We will feature a variety of sessions centered on generative
AI and other emerging technologies in the customer contact space today.

Learn More

VIEW ALL


ANNOUNCEMENTS








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READY TO JOIN US? REGISTER NOW!




2023 CCW PREMIUM SPONSORS




LET'S GET SOCIAL

Stay up-to-date and engage with Customer Contact Week on Social Media!







SEE YOU IN

33
DAYS
23
HOURS
17
MINUTES
52
SECONDS


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