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 * CAR & VEHICLE
   
    * Car Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * Motorcycle Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * Caravan & Trailer Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * Watercraft Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * NSW CTP Green Slip
    * SA CTP


 * HOME & CONTENTS
   
    * Home Insurance
    * Building & Contents Insurance
    * Building Insurance
    * Contents Insurance
    * Landlord Insurance


 * CTP
   
    * NSW CTP Green Slip
    * SA CTP


 * BUSINESS
   
    * Small Business Insurance

Claim
 * Making a claim
 * Start a claim
 * Claims Tracker
 * Repairer network
 * FAQ

Customer Service
 * Contact
 * YouiRewards
 * Youi Wall
 * Roadside Assist
 * Support services
 * Complaint Handling
 * Leave feedback

Company
 * About us
 * FAQs
 * Youi news
 * Careers
 * Service providers
 * Capital adequacy
 * Customer alerts
 * Youtube
 * Facebook
 * Twitter
 * Instagram

Documents
 * Product Disclosure Statements (PDS)
 * Target Market Determination (TMD)
 * Key Fact Sheets (KFS)
 * Code of Practice
 * Privacy Policy
 * Terms of use
 * Financial Services Guide
 * Domestic & Family Violence Policy
 * Modern Slavery Statement
 * Product Design Statement
 * Sitemap

Skip to content
 * Car & Vehicle
   Next dropdown menu
    * Car Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * Motorcycle Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * Caravan & Trailer Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * Watercraft Insurance
       * Comprehensive
       * Third Party Fire & Theft
       * Third Party Property Only
   
    * NSW CTP Green Slip
    * SA CTP
   
    * Roadside Assist
    * FAQ
    * PDS
    * TMD

 * Home & Contents
   Next dropdown menu
    * Home Insurance
    * Building & Contents Insurance
    * Building Insurance
    * Contents Insurance
    * Landlord Insurance
   
    * Key Fact Sheet
    * FAQ
    * PDS
    * TMD

 * CTP
   Next dropdown menu
    * NSW CTP Green Slip
    * SA CTP

 * Business
   Next dropdown menu
    * Small Business Insurance
   
    * FAQ
    * PDS
    * TMD

 * Contact us Login Roadside Assist
   Customer Service
    * Contact
    * YouiRewards
    * Youi Wall
    * Roadside Assist
    * Support services
    * Complaint Handling
    * Leave feedback
   
   Company
    * About us
    * FAQs
    * Youi news
    * Careers
    * Service providers
    * Capital adequacy
    * Customer alerts
   
   We can call you. Request a call

 * Start a quote
 * Claim
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    * Making a claim
    * Claims Tracker
    * Repairer network
    * FAQ
   
   Got an emergency? Call 13 11 17
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   Need Roadside? Call 13 11 17

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 * Roadside Assist


INSURANCE FOR INDIVIDUALS.

At Youi, we take the time to listen and understand what you find important. Get
in touch today to experience our award-winning cover for yourself.
It’s insurance for individuals like you.

Choose Youi's award-winning insurance. It's insurance for individuals like you.

Start a quote

AWARD WINNING INSURANCEFinder Insurer of the Year 2022





CAR &
VEHICLE

 * Car
 * Motorcycle
 * Trailer & Caravan
 * Watercraft
 * NSW CTP Green Slip


HOME &
CONTENTS

 * Home
 * Home & Contents
 * Contents
 * Building
 * Landlord


BUSINESS

 * Small Business Insurance
 *  
 *  
 *  
 *  


NYOKA LIKES OUR CANSTAR AWARD WIN

As a cafe owner, she knows the value of a satisfied customer. That’s why she
likes that we’ve won Canstar’s Most Satisfied Home Insurance Customers
nationally.

Home Insurance
Meet Nyoka


COMBINE AND SAVE 20% ON CONTENTS

To say thanks for choosing Youi, we'll give you 20% off Contents insurance if
you have a car insurance policy with us (excludes SA & NSW CTP).

Offer expires 29 March 2023.

Contents cover
TERMS & CONDITIONS


WE'RE ALWAYS HERE TO HELP

If you have an emergency or need to make a claim, we’re here to take your call
and help get you sorted 24/7.

Get in touch
Claim online


ELENI LIKES OUR ROADSIDE ASSIST

She teaches car maintenance, so likes that our award-winning roadside assist
comes with all Comprehensive car and motorcycle policies.*

Roadside assistance
Meet Eleni


REPAIR GUARANTEE FOR PEACE OF MIND

If you ever need to make a claim, we’ll guarantee the quality of all repairs for
as long as you own the vehicle.^

Claiming with us
CLAIMS FAQS


NYOKA LIKES OUR CANSTAR AWARD WIN

As a cafe owner, she knows the value of a satisfied customer. That’s why she
likes that we’ve won Canstar’s Most Satisfied Home Insurance Customers
nationally.

Home Insurance
Meet Nyoka


COMBINE AND SAVE 20% ON CONTENTS

To say thanks for choosing Youi, we'll give you 20% off Contents insurance if
you have a car insurance policy with us (excludes SA & NSW CTP).

Offer expires 29 March 2023.

Contents cover
TERMS & CONDITIONS


WE'RE ALWAYS HERE TO HELP

If you have an emergency or need to make a claim, we’re here to take your call
and help get you sorted 24/7.

Get in touch
Claim online


ELENI LIKES OUR ROADSIDE ASSIST

She teaches car maintenance, so likes that our award-winning roadside assist
comes with all Comprehensive car and motorcycle policies.*

Roadside assistance
Meet Eleni


REPAIR GUARANTEE FOR PEACE OF MIND

If you ever need to make a claim, we’ll guarantee the quality of all repairs for
as long as you own the vehicle.^

Claiming with us
CLAIMS FAQS


NYOKA LIKES OUR CANSTAR AWARD WIN

As a cafe owner, she knows the value of a satisfied customer. That’s why she
likes that we’ve won Canstar’s Most Satisfied Home Insurance Customers
nationally.

Home Insurance
Meet Nyoka


Our relevant PDSs contain more information, please consider our relevant PDS
when deciding if this product is appropriate for you. Find our PDSs and TMDs
here.

* Roadside assistance comes as standard with comprehensive car and comprehensive
motorcycle insurance. Limitations and additional fees may apply. See the PDS for
full details.
^ Where a repair is completed by an authorised Youi repairer, Youi guarantees
the quality of the repair for as long as you remain the owner of the item.


VOTED #1 FOR
CUSTOMER SATISFACTION.
THANKS AUSTRALIA.




DON’T JUST TAKE OUR WORD FOR IT.

People are leaving reviews for us in lots of places. See what they have to say.

YOUI WALL PRODUCT REVIEW TRUST PILOT GOOGLE REVIEWS
4.7/5

Based on 13,953+ reviews



4.1/5

Based on 6,900+ reviews



3.6/5

Based on 1,000+ reviews



92%

Satisfaction rate on YouiWall,
based on 36,000+ reviews



4.7/5

Based on 13,953+ reviews



4.1/5

Based on 6,900+ reviews



3.6/5

Based on 1,000+ reviews



92%

Satisfaction rate on YouiWall,
based on 36,000+ reviews



4.7/5

Based on 13,953+ reviews



4.1/5

Based on 6,900+ reviews



 


WHATEVER YOUR CLAIM. BIG OR SMALL. WE’RE ONTO IT.

From major catastrophes to everyday accidents, we believe that every claim
should get the same level of care and support. You can be confident we’ll go
above and beyond to get onto it and get your claim moving.

Make a claim


MOST ASKED QUESTIONS

More FAQs VIEW THE PDS


HOW DOES AN EXCESS WORK?

When you lodge a claim you are required to pay an excess. These excesses may
apply to your claim and are on your policy schedule:

Basic Excess

This is the initial amount payable by you on any claim.

Additional Excess

In some instances an additional excess will apply to your claim.

Unlisted Driver Excess

If the car was driven by a driver who is not noted on the policy schedule (and
who is not otherwise excluded) an additional Unlisted Driver Excess will apply.

Windscreen Excess

The windscreen excess is the same as the basic excess unless you choose the
option to reduce your excess for windscreen claims.

One Excess

If you have multiple policies with Youi and you lodge a claim for damage that
occurs at the same place arising from the same single event, you will only be
required to pay one excess.


CAN I CHOOSE MY EXCESS?

We get that one size fits all insurance doesn't actually fit all.

With optional insurance extras and flexible excess levels, all of our products
can be tailored to your needs and the cover that you're after.

VIEW THE PDS


CAN I CHOOSE WHO REPAIRS MY CAR?

Yes. We now offer an optional extra for Choice of Repairer. Just select and pay
for this option on our comprehensive Car Insurance policies and you can choose
your own repairer.

Please refer to your PDS for further information.

VIEW THE PDS


DOES YOUI OFFER CTP INSURANCE?

Yes. We currently offer Compulsory Third Party (CTP) insurance in New South
Wales (where it’s also called a Green Slip) and also in South Australia. Click
the links below for more info on each.

BROWSE NSW CTP GREEN SLIP INSURANCE SA CTP INSURANCE


HOW LONG HAS YOUI BEEN OPERATING FOR?

Youi has been operating in Australia after being authorised by the Australian
Prudential Regulation Authority (APRA) and receiving its Australian Financial
Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can
trace its origins back to 1998 through its sister company, OUTsurance.

ABOUT US


WHAT ARE YOUI'S CONTACT DETAILS?

Our office is located at 2 Smart Drive, Sippy Downs, Queensland.

Call: 13 YOUI (9684)
Email: info@youi.com.au
Post: PO Box 849, Buddina, Queensland 4575

CONTACT US
More FAQs VIEW THE PDS


EXCELLENT

Youi car insurance customers rate their experience with us a 4.7 out of 5. Take
a look at some of their great reviews on Trustpilot.

 

4.7 / 5 from over 13,900 reviews.


14 Sept 2022


WONDERFUL SERVICE



I was shopping for a cheaper policy and found Youi. Customer service officer was
very helpful. I plan to move our other insurance in the near future. Thanks.

Maricleo

13 Sept 2022


LITERALLY SAVED OVER $300



Literally saved over $300 for a third party yearly policy! I have no idea how
other companies charge so much and Youi is able to keep the price down. Plus,
every time I’m on the phone with them the happiest, bubbliest people work there!

Anna

12 Sept 2022


YOU DEFINITELY SAVE USING YOUI



You definitely save using Youi plus a company that is genuinely interested in
gaining your business. Staff are professional and provided all the knowledge and
assistance for me to easily make the decision to move from my current insurer
whom when i called to discuss seemed uninterested call centre.

Claudio

26 Sept 2022


GREAT CUSTOMER SERVICE



Really like Youi I have three policies with them. They are easy to deal with,
friendly and offer fantastic service. This is uncommon when speaking about
insurance companies. They are certainly very different in the way they explain
policies and do their best to keep to keep customers satisfied.

Paul

14 Sept 2022


VERY PLEASANT



My experience with Youi was very pleasant. The girl was fabulous. Very friendly
and efficient in her job. Very helpful and patient.

Sue

14 Sept 2022


WONDERFUL SERVICE



I was shopping for a cheaper policy and found Youi. Customer service officer was
very helpful. I plan to move our other insurance in the near future. Thanks.

Maricleo

13 Sept 2022


LITERALLY SAVED OVER $300



Literally saved over $300 for a third party yearly policy! I have no idea how
other companies charge so much and Youi is able to keep the price down. Plus,
every time I’m on the phone with them the happiest, bubbliest people work there!

Anna

12 Sept 2022


YOU DEFINITELY SAVE USING YOUI



You definitely save using Youi plus a company that is genuinely interested in
gaining your business. Staff are professional and provided all the knowledge and
assistance for me to easily make the decision to move from my current insurer
whom when i called to discuss seemed uninterested call centre.

Claudio

26 Sept 2022


GREAT CUSTOMER SERVICE



Really like Youi I have three policies with them. They are easy to deal with,
friendly and offer fantastic service. This is uncommon when speaking about
insurance companies. They are certainly very different in the way they explain
policies and do their best to keep to keep customers satisfied.

Paul

14 Sept 2022


VERY PLEASANT



My experience with Youi was very pleasant. The girl was fabulous. Very friendly
and efficient in her job. Very helpful and patient.

Sue

14 Sept 2022


WONDERFUL SERVICE



I was shopping for a cheaper policy and found Youi. Customer service officer was
very helpful. I plan to move our other insurance in the near future. Thanks.

Maricleo

Products
 * Car
 * Home
 * CTP
 * Motorcycle
 * Caravan & Trailer
 * Watercraft
 * Small Business

 * Car Insurance
 * Home Insurance
 * NSW CTP Green Slip Insurance
 * SA CTP Insurance
 * Motorcycle Insurance
 * Caravan & Trailer Insurance
 * Watercraft Insurance
 * Small Business Insurance

Claim
 * Making a claim
 * Start a claim
 * Claims Tracker
 * Repairer network
 * FAQ

Customer Service
 * Contact
 * YouiRewards
 * Youi Wall
 * Roadside Assist
 * Support services
 * Complaint Handling
 * Leave feedback

Company
 * About us
 * FAQs
 * Youi news
 * Careers
 * Service providers
 * Capital adequacy
 * Customer alerts
 * Youtube
 * Facebook
 * Twitter
 * Instagram

Documents
 * Product Disclosure Statements (PDS)
 * Target Market Determination (TMD)
 * Key Fact Sheets (KFS)
 * Code of Practice
 * Privacy Policy
 * Terms of use
 * Financial Services Guide
 * Domestic & Family Violence Policy
 * Modern Slavery Statement
 * Product Design Statement
 * Sitemap

The fine print

The information provided on our website is a summary and contains general advice
about our products only. It has been prepared without taking into account any
person’s particular objectives, financial situations or needs. * Premiums and
savings subject to rating, underwriting, and individual circumstances. Products
issued by Youi Pty Ltd. You should read the relevant Product Disclosure
Statement and Target Market Determination, which contains full details of
conditions, limitations and exclusions and consider whether the product is
appropriate to you before making any decisions about whether to buy or continue
to hold a policy.

© Copyright Youi PTY LTD 2008-2023  ABN: 79 123 074 733  AFSL: 316 511   SITEMAP

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