credobeauty.com
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Submitted URL: https://trk.klclick.com/ls/click?upn=2lodP0x9Bcmns6d-2FFs0iylkSY9gB8GZ-2FUBhLsVMMXD2j7mpA49UhAZfsg5YZ8QF6lU5rVpmaUfirdzn...
Effective URL: https://credobeauty.com/pages/contact-1?utm_source=7%20Month%20Openers&utm_medium=email&utm_campaign=1.19%20-%20Sustaina...
Submission Tags: phishing
Submission: On January 20 via api from US — Scanned from DE
Effective URL: https://credobeauty.com/pages/contact-1?utm_source=7%20Month%20Openers&utm_medium=email&utm_campaign=1.19%20-%20Sustaina...
Submission Tags: phishing
Submission: On January 20 via api from US — Scanned from DE
Form analysis 7 forms found in the DOM
GET /pages/search-results-page
<form action="/pages/search-results-page" method="get" data-search-form="" class="header-search-form">
<label for="Search" id="searchLabel"><span class="sr-only">Search</span><svg class="HeaderIcon HeaderIcon__Search" width="100%" height="100%" viewBox="0 0 18 18" version="1.1" xmlns="http://www.w3.org/2000/svg"
xmlns:xlink="http://www.w3.org/1999/xlink">
<g id="Symbols" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd">
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</g>
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</svg></label>
<input placeholder="Search" id="Search" type="text" name="q" value="" class="search__field search_text snize-input-style" aria-haspopup="listbox" aria-controls="" aria-describedby="initInstr" aria-owns="results" aria-expanded="false"
aria-autocomplete="both" aria-activedescendant="" aria-label="search" autocomplete="off">
</form>POST /checkout
<form action="/checkout" method="post" data-money-format="$ {{amount}}" data-shop-currency="USD" data-shop-name="Credo" class="js-cart_content__form hidden">
<a class="cart_content__continue-shopping secondary_button">Continue Shopping</a>
<ul class="subtotal_box turbo-css">
<li class="js-cart_shipLabel">
<p style="color: #ff626a;">You are $ 50.00 away from free shipping.</p>
</li>
<li class="cart_subtotal js-cart_subtotal">
<span class="right"><span class="money">$ 0.00</span></span>
<span>Subtotal</span>
</li>
<li><textarea id="note" name="note" rows="2" placeholder="Order Notes" class="clearfix"></textarea><input type="submit" class="action_button" value="Checkout">
</li>
</ul>
<hr>
<ul class="cart_items js-cart_items clearfix"></ul>
</form>POST /checkout
<form action="/checkout" method="post" data-money-format="$ {{amount}}" data-shop-currency="USD" data-shop-name="Credo" class="js-cart_content__form hidden">
<a class="cart_content__continue-shopping secondary_button">Continue Shopping</a>
<ul class="subtotal_box turbo-css">
<li class="js-cart_shipLabel">
<p style="color: #ff626a;">You are $ 50.00 away from free shipping.</p>
</li>
<li class="cart_subtotal js-cart_subtotal">
<span class="right"><span class="money">$ 0.00</span></span>
<span>Subtotal</span>
</li>
<li><textarea id="note" name="note" rows="2" placeholder="Order Notes" class="clearfix"></textarea><input type="submit" class="action_button" value="Checkout">
</li>
</ul>
<hr>
<ul class="cart_items js-cart_items clearfix"></ul>
</form>GET /pages/search-results-page
<form action="/pages/search-results-page" method="get">
<input id="search" class="search__field snize-input-style" name="q" type="search" value="" placeholder="Search..." autocomplete="off">
<i class="search-icon-nav"><svg class="HeaderIcon HeaderIcon__Search" width="100%" height="100%" viewBox="0 0 18 18" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
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</g>
</g>
</svg></i>
</form>GET /pages/search-results-page
<form action="/pages/search-results-page" method="get">
<label for="q" class="hidden">Search</label>
<input id="search" type="search" name="q" value="" placeholder="Search" class="search__field snize-input-style" autocomplete="off">
<input type="submit" value="GO" class="search__btn">
</form>POST /contact#contact_form
<form method="post" action="/contact#contact_form" id="contact_form" accept-charset="UTF-8" class="contact-form"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓">
<label for="mail-footer" class="subscribe__label">Your Daily Dose of Beauty:</label>
<div class="subscribe-mail">
<input type="hidden" name="contact[tags]" value="prospect,newsletter">
<input type="hidden" name="challenge" value="false">
<input type="email" aria-label="Email" id="mail-footer" class="subscribe__field" name="contact[email]" required="" placeholder="Enter your email address..." role="alert" aria-live="assertive">
<input id="submit-footer" type="submit" class="newsletter" value="subscribe" data-klaviyo-list-id="Qc7Qac" data-klaviyo-form-id="Qf6awa">
</div>
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<div class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; align-items: center; width: 100%; height: auto;">
<div class="needsclick kl-private-reset-css-Xuajs1" style="position: relative; display: flex; align-items: center; width: 100%; height: auto;"><img
src="https://d3k81ch9hvuctc.cloudfront.net/company/HvASzF/images/5af1c048-a0e8-453c-ba40-b5d7b83c3c52.jpeg" alt="Get 10% Off your first order when you sign up" tabindex="-1" class="needsclick kl-private-reset-css-Xuajs1"
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placeholder="Birthday" aria-label="Birthday" aria-invalid="false"
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<div data-testid="form-row" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: row; align-items: stretch; position: relative;">
<div component="[object Object]" data-testid="form-component" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; justify-content: flex-start; padding: 10px 6px; position: relative; flex: 1 0 0px;"><button
class="needsclick go332817621 kl-private-reset-css-Xuajs1" type="button" tabindex="0"
style="background: rgb(65, 137, 147); border-radius: 2px; border-style: solid; border-color: rgb(65, 137, 147); border-width: 5px; color: rgb(255, 255, 255); font-family: Arial, "Helvetica Neue", Helvetica, sans-serif; font-size: 14px; font-weight: 700; letter-spacing: 3px; line-height: 1; white-space: normal; padding-top: 11px; padding-bottom: 11px; text-align: center; word-break: break-word; align-self: flex-end; cursor: pointer; height: auto; width: 100%;">SIGN
UP NOW</button></div>
</div>
<div data-testid="form-row" class="needsclick kl-private-reset-css-Xuajs1" style="display: flex; flex-direction: row; align-items: stretch; position: relative;">
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<div class="kl-private-reset-css-Xuajs1 kl-private-quill-wrapper-Lkqws1" style="width: 100%;">
<div class="ql-snow ql-container ql-disabled">
<div class="ql-editor" data-gramm="false" contenteditable="false">
<p><span style="color: rgb(96, 106, 114); font-size: 10px;">By clicking SIGN UP NOW, you agree to receive marketing text messages from Credo Beauty (if you provide your phone number above), including messages sent by autodialer. Consent
is not a condition of any purchase. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel. View our
</span><a href="https://credobeauty.com/pages/privacy-policy" target="_blank" style="color: rgb(96, 106, 114); font-size: 10px;">Privacy Policy</a><span style="color: rgb(96, 106, 114); font-size: 10px;"> and
</span><a href="https://credobeauty.com/pages/terms-of-use" target="_blank" style="color: rgb(96, 106, 114); font-size: 10px;">Terms of Service</a><span style="color: rgb(0, 0, 0); font-size: 14px;">.</span></p>
</div>
<div class="ql-clipboard" contenteditable="true" tabindex="-1"></div>
</div>
</div>
</div>
</div>
</div><input type="submit" tabindex="-1" value="Submit" style="display: none;">
</form>Text Content
Spend $125 to receive a free gift
* Shop Bestsellers
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Skip to main content
Stop Announcements
Free Gift with orders $125+! | details *Limited time only. While supplies last.
To receive the gift, purchase $125 or more of Credo Beauty merchandise prior to
tax in a single online transaction on credobeauty.com and the free gift will add
to your cart. You must have $125 worth of merchandise in your cart at the time
of checkout. Offer available to U.S. residents for orders shipped within the
United States and is valid through 11:59 PM PST Thursday January 20th 2022, or
when supplies run out. Only one gift per completed transaction. This offer may
not be combined with any other offers. This offer is not redeemable for cash or
credit, nor is the offer redeemable for previous purchases or in store. We
reserve the right to cancel any order due to unauthorized, altered or ineligible
use of this offer and to modify or cancel this offer due to system error or
unforeseen problems. Subject to change without notice.
Free Shipping over $50 | Refer a Friend and get $10
Free Gift with orders $125+! | details *Limited time only. While supplies last.
To receive the gift, purchase $125 or more of Credo Beauty merchandise prior to
tax in a single online transaction on credobeauty.com and the free gift will add
to your cart. You must have $125 worth of merchandise in your cart at the time
of checkout. Offer available to U.S. residents for orders shipped within the
United States and is valid through 11:59 PM PST Thursday January 20th 2022, or
when supplies run out. Only one gift per completed transaction. This offer may
not be combined with any other offers. This offer is not redeemable for cash or
credit, nor is the offer redeemable for previous purchases or in store. We
reserve the right to cancel any order due to unauthorized, altered or ineligible
use of this offer and to modify or cancel this offer due to system error or
unforeseen problems. Subject to change without notice.
Free Shipping over $50 | Refer a Friend and get $10
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FAQS
THE FREQUENTLY ASKED QUESTIONS.
1. RETURNS & EXCHANGES
2. DISCOUNTS & PROMOTIONS
3. ORDERS & SHIPPING
4. CREDO REWARDS
5. GIFT CARDS
6. SUBMISSIONS
7. OTHER
1. Returns & Exchanges
We love the products we offer, but, if something just isn’t for you, we have a
return policy that is easy for our customers. Purchases made online can be
returned within 30 days of receipt, back to the original method of payment. We
do not accept returns on Last Call items or items that have been substantially
used.
What's your online return policy?
Purchases made online can be returned within 30 days of receipt, back to the
original method of payment. For all online returns, please email
arealperson@credobeauty.com with your order number and the item(s) which you are
looking to return. Our customer service team will send you a form to include in
your shipment. The refund will be processed back to the original form of
payment, and we are not able to make any exceptions. Return shipping costs back
to our warehouse in Indiana are the responsibility of the customer.
What’s your in store return policy?
Our retail locations are now accepting returns for items purchased over the
phone or in store. You have 30 days to return products purchased in store, that
are unused, for a full refund. You can return products that are gently used for
a store credit in the form of a gift card within 30 days of purchase. To
initiate a return that was purchased in store, please contact the store directly
to help you with the return process.
How do I start a return for an online purchase/order?
To initiate a return purchased online, please send an email to
arealperson@credobeauty.com. Shipping charges incurred for returning any items
will be the responsibility of the customer. If you are near a Credo Store, bring
in the item you wish to return within 30 days of the day it was received.
Can I get my shipping cost refunded?
While we will give you a full refund for your product, unused or gently used, we
are unable to refund shipping costs.
Can I exchange items purchased online?
At this time, we are not able to process exchanges for online purchases.
Can I return a purchase made online to a Credo store?
Yes! Please be sure to bring your order number & the items that you are
returning so our team can take care of you properly. Please allow 24-48 hours
for the return to be processed. The refund will be issued to the original form
of payment. You will receive an email notification letting you know your refund
has been processed.
How do I return my in-store purchase?
Items purchased in-store must be returned within 30 days of purchase. Please
have your receipt of purchase in hand or, if you have created an account with
us, we can look up your date of purchase. For items that are sealed and unused,
a full refund will be given to the original method of payment. For items that
are gently used, store credit will be given.
When can I expect my refund?
We process returns as quickly as possible but can take up to two weeks from
receipt delivery for your return to be completed You will receive an email
notification letting you know your refund has been processed.
Can Last Call items be returned?
No, all Last Call items or marked down merchandise is final sale and cannot be
returned or refunded.
2. Discounts & Promotions
Can I enter multiple discount codes?
Unfortunately, our system only allows one discount per order, as stated in our
terms and conditions. If you have another discount code that you would like to
use, please feel free to use it towards a future purchase.
Do you offer discounts or other promotions?
We may offer discounts and other promotions from time to time, so be sure to
sign up for emails to receive notifications!
Our promotions are limited time only and cannot be applied to past orders.
All marked down merchandise is final sale and cannot be returned. To learn more
about our product exclusions, click here.
I signed up for an account with my email but didn’t get a discount code.
Once you sign up for an account on our website, you will automatically be
emailed a discount code. Please be sure to check your promotions and spam
folders. Be sure to check your email before you place your first order! You must
enter your 10% discount code at checkout for it to apply to your order.
I made a purchase a few days before your sale/promotion. Can I have the current
discount/promotional gift added anyway?
Unfortunately, we are unable to apply discounts or promo codes retroactively as
sales and promotions are for a limited time only. While we would love to be able
to provide a discount for everyone who placed their order before a sale or
promotion, we do have to set some guidelines to ensure consistency and fairness
to all customers. We hope that you can understand.
Are gift cards included in sales, promos and discounts codes?
Gift cards are excluded from all sales, promotions (with a qualifier) and
discount codes. To learn more about our promotion exclusions, click here.
My order is over $50, but after entering my discount code, I now have to pay for
shipping. How come?
If your order falls below $50 after you have entered the discount code, free
shipping no longer applies. Your order must be over $50 after discounts have
been entered and applied. We are unable to apply another discount code to enable
free shipping, as stated in our terms and conditions.
3. Orders & Shipping
What if I was sent the wrong item or something is missing from my order?
Please contact arealperson@credobeauty.com with your order number and our Client
Experience team will remedy this for you and make sure you receive the correct
items.
What if an item arrived broken or damaged?
Please email arealperson@credobeauty.com and include a photo of the item and a
description of the damage. All damages need to be reported within 2 weeks of
delivery receipt. Please keep our environment in mind, and respect that we only
send out replacements if a product is damaged to the point that it is unusable.
Can I cancel or change my order/shipping address?
An order cannot be cancelled after it has been placed and you have confirmation.
We are not able to make any exceptions.
Additionally, we are not able to edit or modify orders in any way after they
have been placed, including shipping address. If you made a mistake in your
order, please email arealperson@credobeauty.com when you receive it and we will
work out a return or other solution.
When will my order ship?
All in-stock orders are processed as quickly as possible but can take up to 48
hours to ship. If you place an order after 1pm CST on a Friday, your order will
be fulfilled on that following Monday. Please keep in mind that this may change
or be delayed during holidays and holiday weekends or due to inclement weather.
Do you ship to PO Boxes?
Yes! We are now able to ship to PO Boxes.
I am unable to locate my package.
Should your package declare a delivery confirmation but you are unable to locate
it please reach out immediately to arealperson@credobeauty.com and we will be
able to assist you. You have 14 days after delivery receipt to report the
missing package. The package will not be eligible for a replacement, refund or
resolution after this time. Please do not file a claim directly for your missing
package. Our Client Experience Team will be able to assist with this process.
Filing a claim independently will affect your resolution process and may alter
our ability to replace or refund your missing items.
What shipping company do you use for shipping?
Orders are shipped via DHL, FedEx or USPS depending on the quickest delivery
method for your address. Once your order has shipped, you will get a
confirmation email with tracking. Please note tracking can take up to 24 hours
to show movement. If you received a DHL tracking number, on the DHL tracking
page, be on the lookout for the link to the USPS tracking number in which your
package will be delivered.
How much does shipping cost?
All orders over $50.00 after discounts have been applied, ship for free. Orders
under $50.00 will incur an $8.50 shipping charge for UPS ground transportation.
Where do you ship? Do you ship Internationally?
We ship within the United States including Hawaii and Alaska. At this time,
Credo does not ship Internationally or to Puerto Rico, Canada, Micronesia, Guam,
Northern Marina Islands, Palau or US Virgin Islands.
Where is my order?
Once a package has been shipped, you will receive an email notification with
your UPS tracking number. If you have not received the email (even in your
“promotions” or “spam” folders), please email arealperson@credobeauty.com and we
can help troubleshoot.
Where is your warehouse located?
Our warehouse is located in Indiana.
Can I place a phone order through one of the stores?
Of course! Our teams are happy to assist you. Please visit our Store Locator
Page to contact us.
What if something I ordered is back ordered or out of stock?
If we cannot fulfill your order completely, we will email you to let you know
that certain item(s) are on backorder. Your credit card will be refunded for the
backordered item(s).
Why do I have to sign for my package?
Credo wants to ensure every order you make is safely and securely delivered to
you! For this reason, all orders with a value of $500 and over will require a
signature for delivery. Should you not be there to sign for your package, please
find information in the links below on how to obtain your package.
Package Sent USPS/DHL: https://www.easyship.com/blog/usps-signature-required
Package Sent FedEx:
https://www.fedex.com/en-us/delivery-options/signature-services.html
If you need any further assistance please email our client experience team at
arealperson@credobeauty.com
What forms of payment do you accept?
Credo accepts all major credit cards, PayPal and AfterPay.
When is the last day to shop for delivery by Christmas?
For standard shipping, order by Monday, December 13th (5pm PT) to receive by
12/25. For expedited orders, select 2-Day shipping by Monday, December 20 (5pm
PT) or 1-Day shipping by Wednesday, December 23 (2pm PT)*
4. Credo Rewards
How do I sign up for Credo Rewards?
You can sign up for Credo Rewards by simply creating an account or logging in to
an existing account. Your Credo Rewards points are tracked by your email
address, so don’t worry if you forgot to sign in to make a purchase. Use the
same email address you use online for any purchases made in a Credo store and
your points will automatically merge.
How do I see my Credo Rewards Point Balance and Membership Tier Status?
Please log in to your CredoBeauty.com account or create an account. Once you are
logged in, you can see your points and your membership status in your account.
I can only see my online transactions in my account, are my store purchases
counted in my Credo Rewards points?
Yes! Your online account will only show transaction history for your
credobeauty.com purchases, but your points balance and membership tier do
reflect your in-store purchases. If something looks off, please email us at
arealperson@credobeauty.com.
Can I link my Credo Rewards online account to my store account?
You will need to use the same email address to check out online as you do in
store. All rewards are tied to your email address so you must be logged in to
your account to access your points and membership details online. If you have
only purchased in store, please create an account using the same email address
used to purchase in a Credo location.
I’ve shopped online/in store and definitely have points, but I cannot seem to
access my points balance or membership tier details.
Even though you may have shopped in store (or online) before, there is a chance
you have never formally created an account on our website. Yes, even you get our
emails about your points balance! Click on “Create an Account” and be sure to
use the same email you have used in store.
Can I consolidate two Credo Rewards accounts?
If you’ve used multiple email addresses on credobeauty.com and Credo store
locations, please email us at arealperson@credobeauty.com and include the email
addresses you’ve used. Please also identify which email address you’d like to
keep as your Credo Rewards address.
What if my Credo Rewards points balance or membership tier is incorrect?
Please email all questions regarding Credo Rewards points to
arealperson@credobeauty.com.
How do I redeem my Credo Rewards points?
Our rewards program allows for you to earn points for in-store and online
purchases. These points can be used to redeem a selection of deluxe to
full-sized reward products. To redeem online, first log in to your online Credo
Beauty account and browse the rewards from the rewards page. You can add a
Reward to your online basket from the Rewards Page or during the online checkout
process. When shopping in-store, you will see the Rewards items at the cash wrap
when you check out. These rewards are limited in quantity and subject to change.
To see what products are offered head to our rewards page.
Do my Credo Points expire?
No, Credo Rewards points never expire!
I'm in Level 1. How do I achieve Level 2 Status?
To achieve Level 2 status, spend $350+ in a rolling calendar year on Credo
merchandise purchased online or in Credo stores. If you do not meet your spend
threshold after a calendar year from entry date into the tier, you will be
automatically moved into the next lowest tier.
I'mm in Level 2. How do I achieve Level 3 Status?
To achieve Level 3 status, you must spend $1000+ in a rolling calendar year on
Credo merchandise purchased online or in Credo stores. If you do not meet your
spend threshold after a calendar year from entry date into the tier, you will be
automatically moved into the next lowest tier.
I'm in Level 3. How do I redeem my Free Shipping Benefit?
You must be logged into your Credo Beauty account to redeem membership benefits,
including rewards. Free shipping on all orders is only applicable to Level 3
members, and is only valid for orders placed online at credobeauty.com from May
12th, 2020 through December 31st, 2020. Credo will not retroactively refund you
for any purchases placed before May 12th, 2020.
What happens to my points if I make a return?
All points earned from the purchase, including bonus points, will be deducted
from your account when merchandise is returned that was originally purchased
using your Credo Beauty account.
Where can I go to find all of my Credo Rewards account information?
Your Account Details page has all of your online order history and your current
points balance and membership tier status. On this page, you can also redeem
points for Rewards and learn more about your Credo Rewards benefits. To access
this page, simply log in to your Credo Beauty account.
5. Gift Cards
Do you offer gift cards?
We have E Gift cards which are only valid for online purchases. When you
purchase an E gift card, it will be sent to your email and you can simply
forward the email to your recipient or print out the card.
We also have physical gift cards which are only valid for in store purchases
which can be purchased through our retail locations. These are also valid
towards beauty bar appointments and spa treatments
6. Submissions
I'm interested in having my brand in Credo!
How do I submit a brand for consideration?
If you are interested in submitting your brand to Credo, please email
submissions@credobeauty.com. All submissions must include complete ingredient
listings for each product in your assortment in order to be considered, and
every product must be compliant with The Dirty List®. Credo strives to have more
Black and POC brands represented in our stores and online, so please do share
with us this fact if it applies to you!
7. Other
Does Credo recycle beauty products?
We're committed to creating a more sustainable beauty industry, and recycling is
a key part of this. We’ve founded Pact, a collective not-for-profit recycling
program for the beauty industry, by the beauty industry, to create a more
sustainable, circular system and reduce cosmetic waste. Recycle these empty
items at home in your curbside recycling program: all glass, paper/cardboard,
and plastics #1, 2 and 5, when they are the size of yogurt cup or larger. Bring
these empty items to your Credo store to throw in a Pact bin: plastics #1, 2 and
5 that are small, and other "hard to recycle" packages like squeezable tubes,
makeup compacts and mascara tubes, pumps, and other small packaging. 1
authorized empty item = 10 Credo Rewards Points. Up to 12 items max can be
recycled per store visit. (Please note, all products must be truly empty, and we
cannot accept aerosols, perfume, nail products, toothpaste tubes, pouches,
plastic bags and some other things that cannot be recycled even with specialty
take back programs). Click here for a full Recycling Guide.
Are the products you carry cruelty free?
Yes! All the products we carry are cruelty free.
I have some store credit from a return I made in store. Does this transfer to
online purchases?
Unfortunately, at this time there is no way to transfer store credit to your
online account. If you would like to use your store credit but are unable to
make it into a store, we suggest that you place a phone order through one of our
stores, and they can charge you using your store credit. The store will then
send your items directly.
Do you offer your products on wholesale?
No. For all wholesale inquiries we recommend that you reach out to the brand
directly.
Who do I contact for marketing collaborations?
Please send all emails regarding marketing events or Instagram collaborations to
marketing@credobeauty.com.
How do I become part of your affiliate network?
Please send affiliate requests to affiliates@credobeauty.com.
Do you offer samples with online orders?
As of June 1st 2021, Credo will no longer offer single-use sampling online. This
is the first big milestone of our Sustainable Packaging Guidelines and was found
necessary when we realized the impact these small items had on the environment.
Our online customers have various options to try and discover new products
through travel sizes, discovery kits, our rewards program and our multi-branded
gifts.
Do you offer samples with in-store purchases?
As of June 1st 2021, Credo will no longer offer single-use sampling in-store.
This is the first big milestone of our Sustainable Packaging Guidelines and was
found necessary when we realized the impact these small items had on the
environment. Customers will be able to purchase small reusable jars made of
upcycled plant fiber. These jars can be reused when you travel, or in-store to
sample again when you bring back your sanitized jars.
THE FREQUENTLY ASKED QUESTIONS.
1. RETURNS & EXCHANGES
2. DISCOUNTS & PROMOTIONS
3. ORDERS & SHIPPING
4. CREDO REWARDS
5. GIFT CARDS
6. SUBMISSIONS
7. OTHER
1. Returns & Exchanges
We love the products we offer, but, if something just isn’t for you, we have a
return policy that is easy for our customers. Purchases made online can be
returned within 30 days of receipt, back to the original method of payment. We
do not accept returns on Last Call items or items that have been substantially
used.
What's your online return policy?
Purchases made online can be returned within 30 days of receipt, back to the
original method of payment. For all online returns, please email
arealperson@credobeauty.com with your order number and the item(s) which you are
looking to return. Our customer service team will send you a form to include in
your shipment. The refund will be processed back to the original form of
payment, and we are not able to make any exceptions. Return shipping costs back
to our warehouse in Indiana are the responsibility of the customer.
What’s your in store return policy?
Our retail locations are now accepting returns for items purchased over the
phone or in store. You have 30 days to return products purchased in store, that
are unused, for a full refund. You can return products that are gently used for
a store credit in the form of a gift card within 30 days of purchase. To
initiate a return that was purchased in store, please contact the store directly
to help you with the return process.
How do I start a return for an online purchase/order?
To initiate a return purchased online, please send an email to
arealperson@credobeauty.com. Shipping charges incurred for returning any items
will be the responsibility of the customer. If you are near a Credo Store, bring
in the item you wish to return within 30 days of the day it was received.
Can I get my shipping cost refunded?
While we will give you a full refund for your product, unused or gently used, we
are unable to refund shipping costs.
Can I exchange items purchased online?
At this time, we are not able to process exchanges for online purchases.
Can I return a purchase made online to a Credo store?
Yes! Please be sure to bring your order number & the items that you are
returning so our team can take care of you properly. Please allow 24-48 hours
for the return to be processed. The refund will be issued to the original form
of payment. You will receive an email notification letting you know your refund
has been processed.
How do I return my in-store purchase?
Items purchased in-store must be returned within 30 days of purchase. Please
have your receipt of purchase in hand or, if you have created an account with
us, we can look up your date of purchase. For items that are sealed and unused,
a full refund will be given to the original method of payment. For items that
are gently used, store credit will be given.
When can I expect my refund?
We process returns as quickly as possible but can take up to two weeks from
receipt delivery for your return to be completed You will receive an email
notification letting you know your refund has been processed.
Can Last Call items be returned?
No, all Last Call items or marked down merchandise is final sale and cannot be
returned or refunded.
2. Discounts & Promotions
Can I enter multiple discount codes?
Unfortunately, our system only allows one discount per order, as stated in our
terms and conditions. If you have another discount code that you would like to
use, please feel free to use it towards a future purchase.
Do you offer discounts or other promotions?
We may offer discounts and other promotions from time to time, so be sure to
sign up for emails to receive notifications!
Our promotions are limited time only and cannot be applied to past orders.
All marked down merchandise is final sale and cannot be returned. To learn more
about our product exclusions, click here.
I signed up for an account with my email but didn’t get a discount code.
Once you sign up for an account on our website, you will automatically be
emailed a discount code. Please be sure to check your promotions and spam
folders. Be sure to check your email before you place your first order! You must
enter your 10% discount code at checkout for it to apply to your order.
I made a purchase a few days before your sale/promotion. Can I have the current
discount/promotional gift added anyway?
Unfortunately, we are unable to apply discounts or promo codes retroactively as
sales and promotions are for a limited time only. While we would love to be able
to provide a discount for everyone who placed their order before a sale or
promotion, we do have to set some guidelines to ensure consistency and fairness
to all customers. We hope that you can understand.
Are gift cards included in sales, promos and discounts codes?
Gift cards are excluded from all sales, promotions (with a qualifier) and
discount codes. To learn more about our promotion exclusions, click here.
My order is over $50, but after entering my discount code, I now have to pay for
shipping. How come?
If your order falls below $50 after you have entered the discount code, free
shipping no longer applies. Your order must be over $50 after discounts have
been entered and applied. We are unable to apply another discount code to enable
free shipping, as stated in our terms and conditions.
3. Orders & Shipping
What if I was sent the wrong item or something is missing from my order?
Please contact arealperson@credobeauty.com with your order number and our Client
Experience team will remedy this for you and make sure you receive the correct
items.
What if an item arrived broken or damaged?
Please email arealperson@credobeauty.com and include a photo of the item and a
description of the damage. All damages need to be reported within 2 weeks of
delivery receipt. Please keep our environment in mind, and respect that we only
send out replacements if a product is damaged to the point that it is unusable.
Can I cancel or change my order/shipping address?
An order cannot be cancelled after it has been placed and you have confirmation.
We are not able to make any exceptions.
Additionally, we are not able to edit or modify orders in any way after they
have been placed, including shipping address. If you made a mistake in your
order, please email arealperson@credobeauty.com when you receive it and we will
work out a return or other solution.
When will my order ship?
All in-stock orders are processed as quickly as possible but can take up to 48
hours to ship. If you place an order after 1pm CST on a Friday, your order will
be fulfilled on that following Monday. Please keep in mind that this may change
or be delayed during holidays and holiday weekends or due to inclement weather.
Do you ship to PO Boxes?
Yes! We are now able to ship to PO Boxes.
I am unable to locate my package.
Should your package declare a delivery confirmation but you are unable to locate
it please reach out immediately to arealperson@credobeauty.com and we will be
able to assist you. You have 14 days after delivery receipt to report the
missing package. The package will not be eligible for a replacement, refund or
resolution after this time. Please do not file a claim directly for your missing
package. Our Client Experience Team will be able to assist with this process.
Filing a claim independently will affect your resolution process and may alter
our ability to replace or refund your missing items.
What shipping company do you use for shipping?
Orders are shipped via DHL, FedEx or USPS depending on the quickest delivery
method for your address. Once your order has shipped, you will get a
confirmation email with tracking. Please note tracking can take up to 24 hours
to show movement. If you received a DHL tracking number, on the DHL tracking
page, be on the lookout for the link to the USPS tracking number in which your
package will be delivered.
How much does shipping cost?
All orders over $50.00 after discounts have been applied, ship for free. Orders
under $50.00 will incur an $8.50 shipping charge for UPS ground transportation.
Where do you ship? Do you ship Internationally?
We ship within the United States including Hawaii and Alaska. At this time,
Credo does not ship Internationally or to Puerto Rico, Canada, Micronesia, Guam,
Northern Marina Islands, Palau or US Virgin Islands.
Where is my order?
Once a package has been shipped, you will receive an email notification with
your UPS tracking number. If you have not received the email (even in your
“promotions” or “spam” folders), please email arealperson@credobeauty.com and we
can help troubleshoot.
Where is your warehouse located?
Our warehouse is located in Indiana.
Can I place a phone order through one of the stores?
Of course! Our teams are happy to assist you. Please visit our Store Locator
Page to contact us.
What if something I ordered is back ordered or out of stock?
If we cannot fulfill your order completely, we will email you to let you know
that certain item(s) are on backorder. Your credit card will be refunded for the
backordered item(s).
Why do I have to sign for my package?
Credo wants to ensure every order you make is safely and securely delivered to
you! For this reason, all orders with a value of $500 and over will require a
signature for delivery. Should you not be there to sign for your package, please
find information in the links below on how to obtain your package.
Package Sent USPS/DHL: https://www.easyship.com/blog/usps-signature-required
Package Sent FedEx:
https://www.fedex.com/en-us/delivery-options/signature-services.html
If you need any further assistance please email our client experience team at
arealperson@credobeauty.com
What forms of payment do you accept?
Credo accepts all major credit cards, PayPal and AfterPay.
When is the last day to shop for delivery by Christmas?
For standard shipping, order by Monday, December 13th (5pm PT) to receive by
12/25. For expedited orders, select 2-Day shipping by Monday, December 20 (5pm
PT) or 1-Day shipping by Wednesday, December 23 (2pm PT)*
4. Credo Rewards
How do I sign up for Credo Rewards?
You can sign up for Credo Rewards by simply creating an account or logging in to
an existing account. Your Credo Rewards points are tracked by your email
address, so don’t worry if you forgot to sign in to make a purchase. Use the
same email address you use online for any purchases made in a Credo store and
your points will automatically merge.
How do I see my Credo Rewards Point Balance and Membership Tier Status?
Please log in to your CredoBeauty.com account or create an account. Once you are
logged in, you can see your points and your membership status in your account.
I can only see my online transactions in my account, are my store purchases
counted in my Credo Rewards points?
Yes! Your online account will only show transaction history for your
credobeauty.com purchases, but your points balance and membership tier do
reflect your in-store purchases. If something looks off, please email us at
arealperson@credobeauty.com.
Can I link my Credo Rewards online account to my store account?
You will need to use the same email address to check out online as you do in
store. All rewards are tied to your email address so you must be logged in to
your account to access your points and membership details online. If you have
only purchased in store, please create an account using the same email address
used to purchase in a Credo location.
I’ve shopped online/in store and definitely have points, but I cannot seem to
access my points balance or membership tier details.
Even though you may have shopped in store (or online) before, there is a chance
you have never formally created an account on our website. Yes, even you get our
emails about your points balance! Click on “Create an Account” and be sure to
use the same email you have used in store.
Can I consolidate two Credo Rewards accounts?
If you’ve used multiple email addresses on credobeauty.com and Credo store
locations, please email us at arealperson@credobeauty.com and include the email
addresses you’ve used. Please also identify which email address you’d like to
keep as your Credo Rewards address.
What if my Credo Rewards points balance or membership tier is incorrect?
Please email all questions regarding Credo Rewards points to
arealperson@credobeauty.com.
How do I redeem my Credo Rewards points?
Our rewards program allows for you to earn points for in-store and online
purchases. These points can be used to redeem a selection of deluxe to
full-sized reward products. To redeem online, first log in to your online Credo
Beauty account and browse the rewards from the rewards page. You can add a
Reward to your online basket from the Rewards Page or during the online checkout
process. When shopping in-store, you will see the Rewards items at the cash wrap
when you check out. These rewards are limited in quantity and subject to change.
To see what products are offered head to our rewards page.
Do my Credo Points expire?
No, Credo Rewards points never expire!
I'm in Level 1. How do I achieve Level 2 Status?
To achieve Level 2 status, spend $350+ in a rolling calendar year on Credo
merchandise purchased online or in Credo stores. If you do not meet your spend
threshold after a calendar year from entry date into the tier, you will be
automatically moved into the next lowest tier.
I'mm in Level 2. How do I achieve Level 3 Status?
To achieve Level 3 status, you must spend $1000+ in a rolling calendar year on
Credo merchandise purchased online or in Credo stores. If you do not meet your
spend threshold after a calendar year from entry date into the tier, you will be
automatically moved into the next lowest tier.
I'm in Level 3. How do I redeem my Free Shipping Benefit?
You must be logged into your Credo Beauty account to redeem membership benefits,
including rewards. Free shipping on all orders is only applicable to Level 3
members, and is only valid for orders placed online at credobeauty.com from May
12th, 2020 through December 31st, 2020. Credo will not retroactively refund you
for any purchases placed before May 12th, 2020.
What happens to my points if I make a return?
All points earned from the purchase, including bonus points, will be deducted
from your account when merchandise is returned that was originally purchased
using your Credo Beauty account.
Where can I go to find all of my Credo Rewards account information?
Your Account Details page has all of your online order history and your current
points balance and membership tier status. On this page, you can also redeem
points for Rewards and learn more about your Credo Rewards benefits. To access
this page, simply log in to your Credo Beauty account.
5. Gift Cards
Do you offer gift cards?
We have E Gift cards which are only valid for online purchases. When you
purchase an E gift card, it will be sent to your email and you can simply
forward the email to your recipient or print out the card.
We also have physical gift cards which are only valid for in store purchases
which can be purchased through our retail locations. These are also valid
towards beauty bar appointments and spa treatments
6. Submissions
I'm interested in having my brand in Credo!
How do I submit a brand for consideration?
If you are interested in submitting your brand to Credo, please email
submissions@credobeauty.com. All submissions must include complete ingredient
listings for each product in your assortment in order to be considered, and
every product must be compliant with The Dirty List®. Credo strives to have more
Black and POC brands represented in our stores and online, so please do share
with us this fact if it applies to you!
7. Other
Does Credo recycle beauty products?
We're committed to creating a more sustainable beauty industry, and recycling is
a key part of this. We’ve founded Pact, a collective not-for-profit recycling
program for the beauty industry, by the beauty industry, to create a more
sustainable, circular system and reduce cosmetic waste. Recycle these empty
items at home in your curbside recycling program: all glass, paper/cardboard,
and plastics #1, 2 and 5, when they are the size of yogurt cup or larger. Bring
these empty items to your Credo store to throw in a Pact bin: plastics #1, 2 and
5 that are small, and other "hard to recycle" packages like squeezable tubes,
makeup compacts and mascara tubes, pumps, and other small packaging. 1
authorized empty item = 10 Credo Rewards Points. Up to 12 items max can be
recycled per store visit. (Please note, all products must be truly empty, and we
cannot accept aerosols, perfume, nail products, toothpaste tubes, pouches,
plastic bags and some other things that cannot be recycled even with specialty
take back programs). Click here for a full Recycling Guide.
Are the products you carry cruelty free?
Yes! All the products we carry are cruelty free.
I have some store credit from a return I made in store. Does this transfer to
online purchases?
Unfortunately, at this time there is no way to transfer store credit to your
online account. If you would like to use your store credit but are unable to
make it into a store, we suggest that you place a phone order through one of our
stores, and they can charge you using your store credit. The store will then
send your items directly.
Do you offer your products on wholesale?
No. For all wholesale inquiries we recommend that you reach out to the brand
directly.
Who do I contact for marketing collaborations?
Please send all emails regarding marketing events or Instagram collaborations to
marketing@credobeauty.com.
How do I become part of your affiliate network?
Please send affiliate requests to affiliates@credobeauty.com.
Do you offer samples with online orders?
As of June 1st 2021, Credo will no longer offer single-use sampling online. This
is the first big milestone of our Sustainable Packaging Guidelines and was found
necessary when we realized the impact these small items had on the environment.
Our online customers have various options to try and discover new products
through travel sizes, discovery kits, our rewards program and our multi-branded
gifts.
Do you offer samples with in-store purchases?
As of June 1st 2021, Credo will no longer offer single-use sampling in-store.
This is the first big milestone of our Sustainable Packaging Guidelines and was
found necessary when we realized the impact these small items had on the
environment. Customers will be able to purchase small reusable jars made of
upcycled plant fiber. These jars can be reused when you travel, or in-store to
sample again when you bring back your sanitized jars.
Please refer to The Dirty List™ for all ingredients, which due to safety and/or
environmental concerns, we ask our brand partners to avoid using.
HOW RANGEME WORKS:
1. Create a product profile The upload process will help you enter all the key
info we need to see.
2. Get Discovered Clever technology ensures you’re showcasing your assortment
to the right person.
3. Get Reviewed Buyers to review your product. You will receive a notification
once your product has been reviewed.
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