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PRIVACY POLICY

Amended: January 23, 2020


 * Customer Agreement
 * Data processing Addendum
 * Privacy Policy
 * GDPR
 * Sub-processors
 * Cookie Policy



1. SCOPE OF THE PRIVACY POLICY.

Coveo Solutions, Inc. and its affiliates (“Coveo” or “we”) are committed to
protecting the privacy of individuals who visit the Coveo’s Web sites
(“Visitors”); individuals who register to attend the Coveo’s webinars, events or
training sessions (“Attendees”); and individuals who register to use the
Services as defined below or who use the Services (“Customers”). This privacy
policy (“Privacy Policy”) describes Coveo’s privacy practices in relation to the
use of Coveo’s Websites (“Web Site”) and the related products and services
offered by Coveo (the “Services”). Customers, Attendees and Visitors will all be
referred to as “you” in this Privacy Policy.

2. WHAT INFORMATION WE COLLECT

 1. Non-personal information. We may collect “non-personal information”. For the
    purpose of this Privacy Policy, “Non-Personal Information” means data in a
    form that does not permit direct association with any specific individual.
    The following are some examples of non-personal information that we may
    collect and how we may use it:
    
    1. We may collect information such as occupation, language, zip code, area
       code, postal code, unique device identifier, location and the time zone
       where a Coveo product is used so that we can better understand customer
       behavior and improve our products, Services and advertising.
    2. We also may collect information regarding customer activities on our
       Website and from our other products and Services. This information is
       aggregated and used to help us provide more useful information to our
       customers and to understand which parts of our Website, products and
       Services are of most interest. Aggregated data is considered non-personal
       information for the purposes of this Privacy Policy.

 2. Personal Information. You may be asked to provide Personal Information to
    Coveo. For the purpose of this Privacy Policy, “Personal Information” means
    data that can be used to uniquely identify or contact a specific natural
    person.
    
    1. Registration. Most of the time you will browse the Website without
       registering with us or creating an online account. However, in order to
       access certain resources or services via the Website , you will need to
       register with us. This may include situations where: (a) you are using
       the “Contact Us” form on the Website; (b) you download content in the
       resources center; (c) you subscribe to receive Coveo’s blog update; (d)
       you contact Coveo for a demo of the Services; (d) you contact Coveo for
       an event or a webinar or; (e) you enroll in Coveo training program. In
       order to register and create an online account, we collect certain
       personal information about you such as: your first and last name; your
       telephone number; your email address; you job function/title; your
       country; your organization name and size; your location; and whether or
       not you are acting on behalf of a current customer.
    2. Navigation. When you visit our Web Site or use the Services, we will
       automatically collect navigation and clickstream data, HTTP protocol
       elements and search terms. We also collect information through the use of
       cookies as described in Section 5 below.
    3. Customer Data. Coveo Customers may electronically submit data or
       information to the Services for hosting and processing purposes
       (“Customer Data”). Coveo will not review, share, distribute, or reference
       any such Customer Data except as provided in the Coveo Customer
       Agreement, or as may be required by law. In accordance with the Coveo
       Customer Agreement, Coveo may access Customer Data only for the purpose
       of providing the Services, improving the Services or preventing or
       addressing service or technical problems or as may be required by law.
       When purchasing the Services, Coveo may require you to provide the
       Company with financial qualification and billing information, such as
       billing name and address and the number of employees within the
       organization that will be using the Services. Coveo may also ask you to
       provide additional information, such as company annual revenues, number
       of employees, or industry.
    4. Use of our Services. Coveo may also collect information about your use of
       the Services some of which may qualify as Personal Information.
    5. Personal Information collected from other sources. Coveo may also collect
       Personal Information about you from other sources, including from
       third-party providers from whom we have purchased contact lists. This may
       include your first name and last name, your job position, your
       professional email address or your professional phone number.
    6. Events. Coveo may also collect Personal Information about you at events
       in which you and Coveo participate. This may include your first name and
       last name, your job position, your professional email address or your
       professional phone number.
    7. Voluntary disclosure. You may voluntarily submit information when you use
       our Services (filling out a form, using Coveo’s chat) which may qualify
       as Personal Information.
    8. Third party applications. You may choose to connect with third-party
       applications when you use our Services, such as YouTube. In those
       circumstances, we will process your Personal Information (the email
       address you use in order to access to our Services) in order to enable
       your use of the third-party application through the Service and in
       accordance with this Privacy Policy. Your use of third-party applications
       shall also be subject to the third-party’s privacy policy like, for
       instance, the Google Privacy Policy
       (http://www.google.com/policies/privacy).
 3. Sensitive Data.
     1. Personal Health Information. Unless otherwise agreed upon, you shall not
        submit to Coveo (or use the Services to collect) any patient, medical or
        other protected health information regulated by HIPAA or any similar
        federal or state laws, rules or regulations. You also acknowledge that,
        unless otherwise agreed upon, Coveo is not acting as your Business
        Associate or subcontractor (as such terms are defined and used in HIPAA)
        and that the Services are not HIPAA compliant. “HIPAA” means the Health
        Insurance Portability and Accountability Act, as amended and
        supplemented.
     2. Payment Card Information. Unless otherwise agreed upon, you shall not
        submit to Coveo (or use the Services to collect) any information with
        respect to a payment card, the account holder’s name, account number,
        service code, card validation code/value/number, PIN or PIN block, valid
        to and from dates and magnetic stripe data and information relating to a
        payment card transaction or any financial account number, with or
        without any code or password that would permit access to the account
        (such as bank account numbers and debit or credit card number), except
        as necessary for the payment of your Order. You also acknowledge that,
        unless otherwise agreed upon, the Services are not compliant with the
        Payment Card Industry Data Security Standard (“PCI DSS”).

 

3. HOW WE USE YOUR INFORMATION.



The information we collect allows us to:

 1.  Provide the Services;
 2.  Answer your questions;
 3.  Keep you posted on Coveo’s latest product announcements, software updates
     and upcoming events;
 4.  Provide you with information, resources, products or services that your
     organisation requested from us;
 5.  Provide you with tailored advertising like, for instance information
     regarding the Services or events promotions, or information regarding the
     Services that may be of interest to you, based on our legitimate interests;
 6.  Assess and improve your customer experience;
 7.  Assess new customer opportunities, based on our legitimate interests;
 8.  Send you customer service-related communications, including online
     services;
 9.  Provide technical product support to our Customers and to enhance Customer
     technical product support services;
 10. Deal with communications that you send to Coveo;
 11. Inform you of updates for our products;
 12. Request your feedback;
 13. Complete and support the current activity, Website and system
     administration, research and development, and to improve the navigation and
     content of the Website;
 14. Help us develop, deliver and improve our products, Services, content,
     customer communications and advertising;
 15. For internal purposes such as auditing, data analysis and research.

If you don’t want to be on our mailing list, you can opt out anytime here.

We may use, transfer and disclose Non-Personal Information for any purpose. If
we combine Non-Personal Information with personal information, the combined
information will be treated as personal information for as long as it remains
combined. Coveo may use such combined information to provide and improve its
products, services, content and advertising.

4. COOKIES AND OTHER TECHNOLOGIES.

The Web Site may use “cookies”. These technologies help us better understand
user behavior, tell us which parts of our Web Site people have visited and
facilitate and measure the effectiveness of advertisements and web searches. We
treat information collected by cookies as Non-Personal information. However, to
the extent that Internet Protocol (IP) addresses or similar identifiers are
considered Personal Information by law, we also treat these identifiers as
Personal Information. If you want to disable cookies, check with your web
browser provider to find out how to do so. Please note that certain features of
the Web Site may not be available once cookies are disabled. As is true of most
websites, we gather some information automatically and store it in log files.
This information includes Internet Protocol (IP) addresses, browser type and
language, Internet service provider (ISP), referring and exit pages, operating
system, date/time stamp and “clickstream” data. We use this information to
understand and analyze trends, to administer the WebSite, to learn about user
behavior on the site and to gather demographic information about our user base
as a whole. Coveo may use this information in its marketing and advertising
services. In some of our email messages, we may use a “click-through URL” linked
to content on the Web Site. When you click one of these URLs, you pass through a
separate web server before arriving at the destination page on the Web Site. We
track this click-through data to help us determine interest in particular topics
and measure the effectiveness of our customer communications. If you prefer not
to be tracked in such a way, you should not click text or graphic links in the
email messages.

5. SHARING INFORMATION

 1. With Affiliates. Coveo may share information about you with its affiliates
    in accordance with this Privacy Policy in order to work with them.  For
    example, Coveo may need to share your Personal Information for customer
    relationship management purposes. We may also receive personal and
    non-personal information about individuals from our subsidiaries, business
    partners, resellers and other third-party sources. This information is
    mainly used to complete the information we already have about specific
    individuals, such as: updated business address information, purchase history
    and demographic information.
 2. With Business Partners. From time to time, Coveo may partner with other
    companies to jointly offer products or services. If you purchase or
    specifically express interest in a jointly-offered product or service from
    Coveo, Coveo may share data about Coveo customers collected in connection
    with your purchase or expression of interest with our joint promotion
    partner(s). Coveo does not control its business partners’ use of your data,
    and their use of the information will be in accordance with their own
    privacy policies. If you do not wish for your information to be shared in
    this manner, you may opt not to purchase or specifically express interest in
    a jointly offered product or services.
 3. With Third Parties. We may make certain Personal Information available to
    strategic partners in accordance with this Privacy Policy. Personal
    information will only be shared to provide or improve our products, services
    and advertising; it will not be shared with third parties for their
    marketing purposes. Upon request, Coveo will inform individuals about the
    type or identity of third parties to which it discloses Personal
    Information.

6. PROTECTION OF PERSONAL INFORMATION.

Coveo takes precautions – including administrative, technical and physical
measures – to safeguard your personal information against loss, theft and
misuse, as well as against unauthorized access, disclosure, alteration and
destruction. Coveo uses robust security measures to protect your information
which is stored in the Services, as described here. Where relevant, the Web Site
uses Transport Layer Security (TLS) encryption on all web pages where personal
information may be collected from. It is highly recommended to use a TLS-enabled
browser. Doing so protects the confidentiality of your personal information
while it’s transmitted over the Internet.

7. RETENTION OF PERSONAL INFORMATION.

Coveo will retain your personal information for the period necessary to fulfil
the purpose for which it was intended. Coveo will also retain your information
for the purpose of performing or fulfilling contractual obligation with your
organization. Finally, we will retain your information as long as required by
law.

8. YOU RIGHTS WITH REGARD TO PERSONAL INFORMATION.

You can request that we correct your Personal Information if it is inaccurate or
that we delete it (if Coveo is not required to retain it by law). We may decline
to process your request if such request is unreasonably repetitive; requires
disproportionate technical efforts; jeopardizes the privacy of others; is
impractical or for which access is not otherwise required by law.

More specifically, if:

 1. You are a California resident under the California Consumer Privacy Act
    (“CCPA”), you also have the right to access certain information with regard
    to your Personal Information, including the categories and specific pieces
    of Personal Information collected about you. You also have the right to
    opt-out to the sale of your Personal Information. Coveo does not sell your
    Personal Information. You also have the right to delete your Personal
    Information and not to be subject to discrimination when you exercise your
    rights.
    
    
 2. You are a data subject under the General Data Protection Regulation
    (“GDPR”), you have the following rights, under specific circumstances:
    
    a.  right to access your Personal Information;
    b. right to rectify inaccurate Personal Information about you;
    c.  right to erase your Personal Information, under specific circumstances;
    d. right to restrict the processing of your Personal Information;
    e. right to transfer your Personal Information to another controller, when
    technically feasible;
    f. right to object to the processing of your Personal Information, when the
    processing of your Personal Information is based on our legitimate interests
    or when used for direct marketing purposes;
    g. right not to be subject to an automated decision-making, including
    profiling.

In order to exercise your rights with regard to your Personal Information in our
possession, please contact coveoprivacy[at]coveo.com. Coveo will treat your
request in accordance with applicable laws.

9. THIRD-PARTY SITES AND SERVICES.

The Web Site and Services may contain links to third-party websites, products
and services. Information collected by third parties may include location data
or contact details and other generic usage information. This collection of data
is governed by the privacy practices of those third parties. We encourage you to
learn about these practices. Coveo is not responsible for the content, operation
or privacy practices of any such websites. In particular, unless expressly
stated, we are not agents for these sites or advertisers, nor are we authorized
to make representations on their behalf. Coveo may disclose personally
identifiable information to such third party service providers for the sole
purpose of the provision of services to you. Coveo may subcontract the hosted
services of your Personal and non-Personal Information with Coveo's contracted
service providers. Coveo does not share, sell, rent, or trade any information
with third parties for their promotional purposes.

10. INTERNATIONAL USERS

 1. Transfer. Information you provide may be transferred or accessed by entities
    around the world in accordance with this Privacy Policy. Consequently, we
    may transfer your personal information outside your country of residence to
    countries or jurisdictions where we have facilities or engage third parties
    to provide services to us for the purposes outlined in this Privacy Policy.
 2. Data Privacy Shield. Coveo abides by the Data Privacy Shield frameworks set
    forth by the U.S. Department of Commerce regarding the collection, use and
    retention of personal information collected by organizations in the European
    Economic Area and Switzerland (“Privacy Shield”). Coveo has certified that
    it adheres to the Privacy Shield principles. For more information on the
    Privacy Shield, including the Privacy Shield Principles, please visit this
    website.
 3. Arbitration. Please contact us here if you have any questions or complaints
    regarding Coveo’s compliance with the Privacy Shield Framework. If your
    complaint regarding Coveo’s Privacy Shield compliance is not resolved by
    contacting us, you may, invoke binding arbitration, at Coveo’s sole cost and
    expense, with JAMS Privacy Shield Program.  Under certain conditions, more
    fully described on the Privacy Shield website, you may invoke binding
    arbitration when other dispute resolution procedures have been exhausted.
 4. Liability for onward transfers. Coveo uses a limited number of third-party
    service providers to assist us in providing our services to customers. These
    third party providers assist with the transmission of data, and provide data
    storage services. These third parties may access, process, or store Personal
    Information in the course of providing their services. Coveo maintains
    contracts with these third parties restricting their access, use and
    disclosure of Personal Information in compliance with our Privacy Shield
    obligations, and Coveo may be liable if they fail to meet those obligations
    and we are responsible for the event giving rise to the damage.

11. INVESTIGATORY AND LEGALLY REQUIRED DISCLOSURE.

Coveo will promptly inform every concerned individual subject to the
investigatory and enforcement powers of the Federal Trade Commission (FTC) or
any other U.S. authorized statutory body. It may be necessary − by law, legal
process, litigation and/or requests from public and governmental authorities
within or outside your country of residence, including to meet national security
or law enforcement requirements − for Coveo to disclose your personal
information. Coveo will inform concerned individuals about the requirements of
such disclosure.

12. CONTACTING US.

Questions regarding this Privacy Policy or the information practices of Coveo’s
Web sites should be directed to Coveo Privacy by clicking here or by mailing
Coveo Privacy at:

 * 44 Montgomery Street San Francisco, CA 94105, United States if you reside in
   the United States of America, Mexico or a Country in Central or South America
   or the Caribbean;
 * 3175 Chemin des Quatre-Bourgeois, Suite 200, Quebec City, QC, G1W 2K7, Canada
   if you reside in Canada, a Country in Asia or the Pacific region;
 * Beech Avenue, 54-80 1119 PW, Schiphol-Rijk, the Netherlands if you reside in
   a country in Europe, the Middle East or Africa.

13. MODIFICATIONS TO THE PRIVACY POLICY.

Coveo may update this Privacy Policy from time to time in order to reflect
changing practices or requirements of applicable privacy laws. The legend at the
top indicates when this Privacy Policy was last revised. We encourage you to
regularly review this Privacy Policy to stay informed of your processing of
Personal Information by Coveo.

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COOKIE PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * FUNCTIONALITY COOKIES


 * PERFORMANCE COOKIES


 * TARGETING COOKIES

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience.

Because we respect your right to privacy, you can choose not to allow some types
of cookies. Click on the different category headings to find out more and change
your settings. Keep in mind that blocking some types of cookies may impact your
experience of the site and the services we are able to offer.

Our Cookie Policy

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be disabled.
They are usually only set in response to actions made by you which amount to a
request for services, such as setting your privacy preferences, logging in,
filling in forms or for security reasons. You can set your browser to block or
alert you about these cookies, but some parts of the site will not then work.

FUNCTIONALITY COOKIES

Functionality Cookies


These cookies allow us to remember the choices you made on our website, like
your preferred language or the region that you are in, and to provide you with a
more personalized and effective user experience. They may be set by us or by
third party providers whose services we have added to our pages. If you do not
allow these cookies then some or all of these services may not function
properly.

PERFORMANCE COOKIES

Performance Cookies


These cookies collect information about your usage of our website and allow us
to measure its performance and improve it accordingly. If you disable them we
will not know when you have visited our site, and will not be able to monitor
its performance.

TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners and social
networking partners. They may be used by those companies to build a profile of
your interests and show you relevant adverts on other sites. We also use them to
determine whether you are likely to be interested in our products so that we can
better target our marketing efforts. If you do not allow these cookies, you will
experience less targeted advertising.

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