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          <center><u>VA Profile -- Joana Carla Rapsing </u></center>
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            <font style="line-height:150%"><u><b>Writing Sample</b></u> &gt;&gt;&gt; The following is an unedited writing sample. This will help you to better understand Joana's background, while also demonstrating her writing skills...</font>
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            <br>
            <hr><br>"My first job was with TSD Global. I've handled Save and Retention account for AT&amp;T Small business. As a retention specialist, I need to save them from disconnecting their services from us by offering discounts or additional
            products that'll give them more benefits than what they were getting. Then after six <br> months, I transferred to Intelinet Global Services. I was a reservation specialist for Hilton Hotels. I reserve, modify and cancel reservations for
            the customers. Sometimes we need to help them find hotelsand suggest available hotel rooms.<br>
            <br> After I resigned from Intelinet Global Services, I worked with Customer Contact Channels. I've handled Spirit Airlines Reservations. It was harder than Hilton Hotels reservations because sometimes we can't find a flight for them. It
            is sometimes frustrating because I know that I cannot give them the flights that they need on that day. <br>
            <br> After working with Customer Contact Channels, I worked as a sales and billing representative for AT&amp;T ISM Fiber and ISM Platinum. My original department was with ISM Fiber but was transferred to ISM Platinum afterward. I handled
            customers who want to have fiber service. I checked availabilities in their location and process their application. With ISM Platinum, I've taken calls from customers who were asking for billing explanations. Some didn't know how to read
            their bill. I need to walk them with their invoice and explain every charge on it. I also need to offer mobile phones and give them discounts and benefits if they get a new phone line from us.<br>
            <br> I worked with CBE Companies as a Collection Representative for Verizon Wireless. With this account, I learned a lot. I learned how to sympathize more with my customers. As a collection representative, I need to ask them to pay for
            their wireless bill. We can set payment arrangements if they cannot settle to avoid disconnection of their service."
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 * VA PROFILE -- JOANA CARLA RAPSING
   
   
   
   Writing Sample >>> The following is an unedited writing sample. This will
   help you to better understand Joana's background, while also demonstrating
   her writing skills...
   
   
   
   --------------------------------------------------------------------------------
   
   
   "My first job was with TSD Global. I've handled Save and Retention account
   for AT&T Small business. As a retention specialist, I need to save them from
   disconnecting their services from us by offering discounts or additional
   products that'll give them more benefits than what they were getting. Then
   after six
   months, I transferred to Intelinet Global Services. I was a reservation
   specialist for Hilton Hotels. I reserve, modify and cancel reservations for
   the customers. Sometimes we need to help them find hotelsand suggest
   available hotel rooms.
   
   After I resigned from Intelinet Global Services, I worked with Customer
   Contact Channels. I've handled Spirit Airlines Reservations. It was harder
   than Hilton Hotels reservations because sometimes we can't find a flight for
   them. It is sometimes frustrating because I know that I cannot give them the
   flights that they need on that day.
   
   After working with Customer Contact Channels, I worked as a sales and billing
   representative for AT&T ISM Fiber and ISM Platinum. My original department
   was with ISM Fiber but was transferred to ISM Platinum afterward. I handled
   customers who want to have fiber service. I checked availabilities in their
   location and process their application. With ISM Platinum, I've taken calls
   from customers who were asking for billing explanations. Some didn't know how
   to read their bill. I need to walk them with their invoice and explain every
   charge on it. I also need to offer mobile phones and give them discounts and
   benefits if they get a new phone line from us.
   
   I worked with CBE Companies as a Collection Representative for Verizon
   Wireless. With this account, I learned a lot. I learned how to sympathize
   more with my customers. As a collection representative, I need to ask them to
   pay for their wireless bill. We can set payment arrangements if they cannot
   settle to avoid disconnection of their service."
   
   
 *