community.docusign.com
Open in
urlscan Pro
13.224.103.73
Public Scan
URL:
https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On January 18 via api from AE — Scanned from AT
Submission: On January 18 via api from AE — Scanned from AT
Form analysis
2 forms found in the DOMGET /search
<form method="get" action="/search">
<div class="searchbox searchbox--large qa-search-area">
<div class="searchbox__input qa-menu-search-input ">
<div class="algolia-search--forum algolia-search" data-preact="algolia/components/Search"
data-props="{"isUserGuest":true,"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":true,"isFederatedFreshdeskSearch":false,"isAlgoliaAnswersActive":false,"searchInContentCategories":[111],"groupId":null,"aiSearchSummary":false,"phrases":{"Forum":{"live.search.placeholder":"Search the Docusign Community","live.search.search.text":"Search:","show.results":"Show results","advanced.search.filters":"Filters","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create Topic","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","vraag":"Question","advanced.search.show.more.topics":"Show {number} results","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show More","live.searchv2.no.result.title":"No search results","live.searchv2.no.result.text":"We couldn't find anything related to your query. Try typing a different one.","live.searchv2.footer.press":"Press","live.searchv2.footer.enter":"Enter","live.searchv2.footer.text":"to see the AI summary and all results for your query","live.searchv2.recents":"Recents"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"},"Common":{"advanced.search.filter.clear.all":"Clear all","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."}}}"
data-css-anchor="algolia-search">
<div class="search-and-filter-wrapper" data-bounded-context="Search"><span>
<div class="algolia-search-container" aria-expanded="false" aria-owns="downshift-2-menu" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-2-label">
<div class="algolia-search-container--empty-input">
<div class="search-box"><button type="submit" aria-label="Enter" class="search-box__submit" data-toggle="button"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path
d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
fill="currentColor"></path>
</svg></button><input aria-label="Search" type="search" placeholder="Search the Docusign Community" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
data-event-filter="enterKeydownFilter" class="search-box__input" aria-autocomplete="list" id="downshift-2-input"><button type="reset" aria-label="Clear search" class="search-box__reset" data-toggle="button"
style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
<path
d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
fill="currentColor"></path>
</svg></button></div>
</div>
</div>
</span></div>
</div>
</div>
</div><!--searchTerm-->
</form>
Name: forgotPassword — POST /member/forgotPassword
<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__38709938" data-mn="ItemView" data-mn-app="frontend">
<div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
<div class="box box__pad is-hidden">
<ul></ul>
</div>
</div>
<div class="form__row">
<div class="first">
<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
</div>
<div class="second">
<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
</div>
</div>
<div class="form-row first">
<button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Post <div class="loader"></div></button>
<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend" target="_blank">Back to overview</a>
</div>
<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="LtCcboKw5HWfIfqRsps0UjGqbfuygr6xMaokQO9RgJI">
</form>
Text Content
Skip to main content Back to Docusign.com * Get Started * Get Help * * * Community Overview * Recently Active Topics * Unanswered Questions * Get Started * New Member Guide14 * Get Updated * Community Announcements36 * Help Forums * IAM Applications * * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core6 * Platform Services * * Docusign Maestro137 * Docusign Navigator6 * Docusign App Center11 * Data Verification13 * Docusign Admin261 * Docusign Monitor6 * Core Capabilities * * eSignature5286 * CLM273 * Web Forms107 * Identify39 * DocGen40 * Rooms54 * Developer * * eSignature API356 * Extension Apps9 * Maestro API7 * Navigator API7 * Web Forms API9 * Authentication27 * Embedded Signing40 * Docusign Connect31 * Go-live31 * SDKs49 * Salesforce/Apex Toolkit28 * Mobile SDKs5 * General80 * Extensions * * IDV Premier8 * DocGen for eSignature8 * Notary23 * Payments40 * Mobile42 * Integrations * * Salesforce216 * Google11 * Microsoft161 * Workday19 * ServiceNow5 * Other112 * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights17 * On-demand12 * Community Spotlights16 * Tips from Docusign46 * What's New at Docusign20 * Groups * Events * Ideas * Learn * * * Customer * Developer * Start a Post * Login What's happening inside the Docusign Community | January edition 3 days ago * Home * Community Overview * Help Forums * Core Capabilities * eSignature ESIGNATURE Have Docusign eSignature questions? Find answers here! * 5,284 Topics * 16,302 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 5284 Topics Recently Active Most Replies Most views Newest First leah.breenCommunity Admin published in eSignature Join us on Friday, Jan 10 to Learn How to Apply Conditional Routing to an Envelope Did you know that when sending an envelope, you can have that envelope reach a specified recipient based on input provided by a signer or a reviewer. A few weeks ago, we posted a tip on how to do just this, and now we’re doing a deeper dive during this live session on Friday, January 10. 👉 You can register for the event here. What will the session cover? We’ll show you how to ensure that your envelope reaches it’s desired recipient How you can use different field types (drop-down, formula, etc.) to set this up During the 30 minute event, you’ll be guided through how to do this and get to ask questions to our experts. What’s Next After the Session? Afterwards, attendees will receive: A follow-up email packed with additional resources. Personalized course recommendations from Docusign University to deepen your knowledge. An invitation to join the next session in our series If you can’t join live, don’t worry—a recording will be available in the Community’s On Demand section. 1 500 10 days ago H Houseoframos12Newcomer asked in eSignature verify forged Document I was signed up to a loan contract I never actually signed. The finance company are refusing to give me certain docs pertaining to the loan. On the loan agreement they did send, it is docusigned. It has an envelope ID, but should there be an IP address to track location or how can I prove it is a forged doc? 0 13377 A 3 months ago D David RothNewcomer asked in eSignature When I select Log in. I get a message that states: An Error has Occurred Make Sure Your Connection is Stable When I select Log in. I get a message that states: “An Error has Occurred Make Sure Your Connection is Stable” 0 86514 K 1 hour ago L lstryhrnNewcomer asked in eSignature Deny Auto Message Is it possible to set a auto deny message vs entering a message every time a user denies to sign? I am helping the owner of a form with this. 0 31 C 2 hours ago M Michelle MasonNewcomer asked in eSignature Pre Approval Before Sending for Signatures Is it possible to add an internal approval level as the first person to see a document before it is then sent onwards for signatories? Basically want a manager to review documents before they are sent externally. We have eSignature Business Pro Edition for SFDC. Thanks 0 52 D 2 hours ago B badams_sfNewcomer asked in eSignature Enterprise Account seems to disappeared? None of the users can log in, no reset password gets sent in. No response from a support email. What’s going on? 0 62 M 3 hours ago A AMRNewcomer asked in eSignature QES signature for myself I have a question about QES. When first, I want to sign my document with QES, how I have to do this? We have this situation in some cases as notary. Normaly i could find only standard signature, when i want to sign for myself 0 121 M 7 hours ago S saisatishlNewcomer asked in eSignature Administration - can you resend a document sent by a user I am an administrator, I need to resend a document sent by an employee. Employee is on vacation and not available. Is this possible ? 0 161 7 hours ago E elle0498Newcomer asked in eSignature How to contact Docusign Hi, I am trying to get in contact with docusign as I need to close an old account as I have recently changed my email address (and cant access the old email address to close it!) and also because they have taken 2 x memberships off me. When I have requested support, it says I need to open a case but then also says my ‘Docusign plan does not support opening cases’. Any ideas how I get in touch with someone to do this without having to spend a fortune on membership I don't need?! 0 141 C 9 hours ago M Mike BeveridgeNew Voice asked in eSignature Attach documents to completion email - reporting 'gap'? Hi Community - I am aware that Completion emails can be configured to attach signed (completed) documents as .PDF’s. I am also aware that there is a size restriction on the documents appended to a single ‘completion’ envelope and that if this restriction is exceeded - the default attachment method applies - the document is attached via the ‘link’ embedded within the email as opposed to a .PDF. Is there a ‘standard’ envelope report which captures the ‘delivery’ (attachment) method and whether that is “.PDF” or “via Link”? I have run tests sending via both methods and the envelope report does have a ‘delivery method’ criteria BUT I have sent 2 envelopes - 1 with PDF’s attachment turned ON, and 1 with the setting disabled….BUT the envelope reports BOTH (under the criteria “delivery method’) as “Email”. Is anyone aware of any report(s) that can differentiate between .PDF’s and via Link, Please? 0 41 A 10 hours ago M mario.janevikNewcomer asked in eSignature How many users do we need to purchase? Is it one license per recruitment person who is sending out contracts to employees? Or does a single license cover a set amount of users. How does this work? 0 72 11 hours ago K KatrinNew Voice asked in eSignature Multiple signature templates in one user account Dear Community, we have the case that account holders want to send a document for signing that already contains the signature of the supervisor. However, this manager does not sign the document himself, but his signature is inserted into the document as an image file by his employees. This is the case for many simple standard processes. The manager would not have the time to sign every single one of these processes himself. Is it possible to store several signatures in the employee's account? One is the employee's own signature, i.e. the account holder, and the other is that of the employee's supervisor, which the employee can use if necessary? The document would then be sent to other parties involved. Many thanks in advance for your replies! Best regards, Katrin 0 62 12 hours ago A Ania-wNewcomer asked in eSignature Restricting Admin Access to Envelopes Protected by Access Codes Hello! I’m working on a DocuSign integration and have a question about envelopes that are protected by access codes. Is there a way to restrict admins from viewing these envelopes without entering the access code? Currently, admin accounts seem to have unrestricted access to all envelopes, bypassing the need for the access code. Any insights or solutions would be greatly appreciated! 0 203 A 14 hours ago B Bluerain007Newcomer asked in eSignature i can't change my signature and initials on a document I was sent a document for signature by a 3rd party. I opened the relevant link and uploaded my custom signature. I clicked the region to be signed. Unfortunately the image initials appear too small in the document. Now every time I open the link it uses the same initials to sign and I can't change it. I tried to hover of the logo to get the change signature option but it doesn't show up. How do I resolve this issue? 0 30659 P 18 hours ago S SharrisNewcomer asked in eSignature help uploading documents I’ve been using DocuSign for a few years. I’m trying to upload documents and getting a failure notice that is unspecified. The document is small and in PDF format. This is how I’ve always uploaded and have tried with past docs that have been successful and with the current docs. Nothing is working. I restarted my computer and it’s still not working. I’m also paid up to date. I look forward to getting a solution. 0 212 C 1 day ago P PTNTIANewcomer asked in eSignature Document automatically put on hold Hi. This is the second time this has happened. Does anyone know how to get a document off of hold that has already started the routing process for signatures? The document automatically went on hold. No delay was selected. 0 182 C 1 day ago G gmc8684Newcomer asked in eSignature Refund I am absolutely frustrated at the lack of customer service with Docusign. I received notice that my plan was renewing on 12/20/24 with a renewal date of 1/8/25. I cancelled my subscription on 12/23/24. I recevied an email stating that my cancellation was being processed. Docusign pulled $120 out of my account on 1/8/25 (today). I have tried talking to someone with complete inability to reach a live person. Its a game of submitting information and all chat bots. No live people. I do not wish to renew for the new year. Please issue my refund now! 0 162 C 1 day ago T tajionaNewcomer asked in eSignature Access Code Issues I tried signing a document from my school but I didn’t receive a code to my email and when i refreshed everything, I’m not able to go in and get another code to sign. It brings up “ Envelope or Account Activation Not Found 0 352 C 1 day ago B BilliamNewcomer asked in eSignature failed agreement rule log alert Is there a way to send an alert when an agreement rule fails? I had two days last month where every agreement failed none of the reasons that are listed make any sense. All of my completed documents are supposed to get sent to a share point and unless i review the logs everyday i will not know if one failed unless i specifically am familiar with the particular docusign. 0 172 C 1 day ago G gschultzNewcomer asked in eSignature Docusign demo - Conditional fields stop working in templates We build our templates in our Docusign demo account and import into our live account. In Docusign demo we are experiencing an issue in which conditional fields will stop working. We have to delete the conditional field settings and recreate the conditional fields. Very frustrating as it consumes time. Is anyone else experiencing this type of issue? 0 174 C 1 day ago O oluNewcomer asked in eSignature Unable to add 5-seat license for the Standard Edition of DocuSign A few months ago, we purchased a 5-seat license for the Standard Edition of DocuSign through TechSoup and were provided with a voucher. However, despite multiple attempts, we have been unable to successfully add the seats. Additionally, our subscription does not permit us to raise a support case directly, leaving us without a resolution for several months now. We kindly request your assistance in resolving this issue 0 62 C 1 day ago M MarieLNewcomer asked in eSignature Number of pages changes when uploading word document When I upload a TWO PAGE Word document, it changes to THREE PAGES - as if everything has stretched slightly. The last part of page two moves to page three. If I change the document so that it only has 1.5 pages of text it can possibly fit on two docusign pages. How do I make this stop? 0 163 C 1 day ago D Diana CastilloNewcomer asked in eSignature Create a Temple with Enterprise Account Hello! I use Docusign in my work but now the company changed my account to Enterprise Account and now I dont have the Create a Temple button and I dont know what to do, can you please help me? I use the Templates option to avoid mistakes :( :( 0 123 C 1 day ago J JDupreNewcomer asked in eSignature Email Notifications of a Completed Document I am no longer getting email notifications that a document has been signed. I have to keep checking the inbox for completed documents. Is anyone else having this issue? 1 13311 C 1 day ago S STOBG HRISNewcomer asked in eSignature User unable to see shared templates We have a new team member who we have tried to share several different document templates with. However, the team member is unable to see any of the shared templates. What can we do to help this team member see the templates that they need to do their job? 0 296 C 1 day ago * 1 * 2 * 3 * 4 * ... * 212 * Page 1 / 212 MOST HELPFUL MEMBERS THIS WEEK * R RobinD 3 likes * M mr1 2 likes * O Oskay Taskin 2 likes * C claudia sallustio 2 likes * Michael.Levy 2 likes BADGE WINNERS * KennethBhas earned the badge 1st Reply Posted * mbixby002has earned the badge 1st Reply Posted * Dallisonhas earned the badge 1st Question Posted * Megan Shupehas earned the badge 1st Question Posted * badams_sfhas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Billing * Salesforce Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration Join the Docusign Community by logging in with your Docusign developer or customer account credentials. Don’t have an account? You can create a free one when registering. Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer DOCUSIGN COMMUNITY YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration Enter your E-mail address. We'll send you an e-mail with instructions to reset your password. Enter your e-mail address Post Back to overview SCANNING FILE FOR VIRUSES. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. OK THIS FILE CANNOT BE DOWNLOADED Sorry, our virus scanner detected that this file isn't safe to download. OK Docusign Community Code of Conduct APPLICATIONS * Intelligent Agreement Management * IAM Core * IAM for Customer Experience * IAM for Sales * All IAM Applications PRODUCTS * eSignature * Contract Lifecycle Management * Identify * Document Generation * Web Forms * All Products PRICING * eSignature Plans * Real Estate Plans * API Plans * IAM Plans INDUSTRIES * Financial Services * Insurance * Real Estate * Government BUSINESS SIZE * Enterprise * Small Business * Individuals SUPPORT * Support Center * Customer Success * Community * Trust Portal DEVELOPERS * Developer Center * Free Developer Account * API Overview PARTNERS * Partner Portal * Partner Login * ISV Embedded eSignature RESOURCES * Resource Center * Blog * Customer Stories * Events * Webinars * Docusign University * Legality Guide * Trust Center & System Status COMPANY * About Us * Product Releases * Docusign Momentum * Careers * Leadership * News Center * Investor Relations * Contact Us * Accessibility United StatesCanada - EnglishCanada - françaisFranceAustralia日本BrasilNederlandDeutschlandUnited KingdomEspañaIndiaItaliaMéxicoMalaysia - EnglishPhilippines - EnglishSingapore - EnglishTaiwan - English FacebookTwitterYouTubeLinkedIn * Terms of Use * Privacy Notice * Notice to California Residents * Cookie Settings * Intellectual Property * Modern Slavery Act Statement © Docusign, Inc. 2025 By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookies Settings Reject All Accept All Cookies PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Allow All MANAGE CONSENT PREFERENCES STRICTLY NECESSARY COOKIES Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. TARGETING COOKIES Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Back Button COOKIE LIST Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Reject All Confirm My Choices