community.docusign.com Open in urlscan Pro
13.224.103.73  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA
Submission: On January 18 via api from AE — Scanned from AT

Form analysis 2 forms found in the DOM

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Text Content

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What's happening inside the Docusign Community | January edition


3 days ago
 * Home
 * Community Overview
 * Help Forums
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 * eSignature


ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 5,284 Topics
 * 16,302 Replies

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5284 Topics

Recently Active

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Newest First

leah.breenCommunity Admin
published in eSignature
Join us on Friday, Jan 10 to Learn How to Apply Conditional Routing to an
Envelope

Did you know that when sending an envelope, you can have that envelope reach a
specified recipient based on input provided by a signer or a reviewer. A few
weeks ago, we posted a tip on how to do just this, and now we’re doing a deeper
dive during this live session on Friday, January 10. 👉 You can register for the
event here. What will the session cover? We’ll show you how to ensure that your
envelope reaches it’s desired recipient How you can use different field types
(drop-down, formula, etc.) to set this up During the 30 minute event, you’ll be
guided through how to do this and get to ask questions to our experts. What’s
Next After the Session? Afterwards, attendees will receive: A follow-up email
packed with additional resources. Personalized course recommendations from
Docusign University to deepen your knowledge. An invitation to join the next
session in our series If you can’t join live, don’t worry—a recording will be
available in the Community’s On Demand section.

1
500

10 days ago
H

Houseoframos12Newcomer
asked in eSignature
verify forged Document


I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?

0
13377
A

3 months ago
D

David RothNewcomer
asked in eSignature
When I select Log in. I get a message that states: An Error has Occurred Make
Sure Your Connection is Stable


When I select Log in. I get a message that states: “An Error has Occurred Make
Sure Your Connection is Stable”

0
86514
K

1 hour ago
L

lstryhrnNewcomer
asked in eSignature
Deny Auto Message


Is it possible to set a auto deny message vs entering a message every time a
user denies to sign? I am helping the owner of a form with this.

0
31
C

2 hours ago
M

Michelle MasonNewcomer
asked in eSignature
Pre Approval Before Sending for Signatures


Is it possible to add an internal approval level as the first person to see a
document before it is then sent onwards for signatories? Basically want a
manager to review documents before they are sent externally. We have eSignature
Business Pro Edition for SFDC. Thanks

0
52
D

2 hours ago
B

badams_sfNewcomer
asked in eSignature
Enterprise Account seems to disappeared?


None of the users can log in, no reset password gets sent in. No response from a
support email. What’s going on?

0
62
M

3 hours ago
A

AMRNewcomer
asked in eSignature
QES signature for myself


I have a question about QES. When first, I want to sign my document with QES,
how I have to do this? We have this situation in some cases as notary. Normaly i
could find only standard signature, when i want to sign for myself

0
121
M

7 hours ago
S

saisatishlNewcomer
asked in eSignature
Administration - can you resend a document sent by a user


I am an administrator, I need to resend a document sent by an employee. Employee
is on vacation and not available. Is this possible ?

0
161

7 hours ago
E

elle0498Newcomer
asked in eSignature
How to contact Docusign


Hi, I am trying to get in contact with docusign as I need to close an old
account as I have recently changed my email address (and cant access the old
email address to close it!) and also because they have taken 2 x memberships off
me. When I have requested support, it says I need to open a case but then also
says my ‘Docusign plan does not support opening cases’. Any ideas how I get in
touch with someone to do this without having to spend a fortune on membership I
don't need?!

0
141
C

9 hours ago
M

Mike BeveridgeNew Voice
asked in eSignature
Attach documents to completion email - reporting 'gap'?


Hi Community - I am aware that Completion emails can be configured to attach
signed (completed) documents as .PDF’s. I am also aware that there is a size
restriction on the documents appended to a single ‘completion’ envelope and that
if this restriction is exceeded - the default attachment method applies - the
document is attached via the ‘link’ embedded within the email as opposed to a
.PDF. Is there a ‘standard’ envelope report which captures the ‘delivery’
(attachment) method and whether that is “.PDF” or “via Link”? I have run tests
sending via both methods and the envelope report does have a ‘delivery method’
criteria BUT I have sent 2 envelopes - 1 with PDF’s attachment turned ON, and 1
with the setting disabled….BUT the envelope reports BOTH (under the criteria
“delivery method’) as “Email”. Is anyone aware of any report(s) that can
differentiate between .PDF’s and via Link, Please?

0
41
A

10 hours ago
M

mario.janevikNewcomer
asked in eSignature
How many users do we need to purchase?


Is it one license per recruitment person who is sending out contracts to
employees? Or does a single license cover a set amount of users. How does this
work?

0
72

11 hours ago
K

KatrinNew Voice
asked in eSignature
Multiple signature templates in one user account


Dear Community, we have the case that account holders want to send a document
for signing that already contains the signature of the supervisor. However, this
manager does not sign the document himself, but his signature is inserted into
the document as an image file by his employees. This is the case for many simple
standard processes. The manager would not have the time to sign every single one
of these processes himself. Is it possible to store several signatures in the
employee's account? One is the employee's own signature, i.e. the account
holder, and the other is that of the employee's supervisor, which the employee
can use if necessary? The document would then be sent to other parties involved.
Many thanks in advance for your replies! Best regards, Katrin

0
62

12 hours ago
A

Ania-wNewcomer
asked in eSignature
Restricting Admin Access to Envelopes Protected by Access Codes


Hello! I’m working on a DocuSign integration and have a question about envelopes
that are protected by access codes. Is there a way to restrict admins from
viewing these envelopes without entering the access code? Currently, admin
accounts seem to have unrestricted access to all envelopes, bypassing the need
for the access code. Any insights or solutions would be greatly appreciated!

0
203
A

14 hours ago
B

Bluerain007Newcomer
asked in eSignature
i can't change my signature and initials on a document


I was sent a document for signature by a 3rd party. I opened the relevant link
and uploaded my custom signature. I clicked the region to be signed.
Unfortunately the image initials appear too small in the document. Now every
time I open the link it uses the same initials to sign and I can't change it. I
tried to hover of the logo to get the change signature option but it doesn't
show up. How do I resolve this issue?

0
30659
P

18 hours ago
S

SharrisNewcomer
asked in eSignature
help uploading documents


I’ve been using DocuSign for a few years. I’m trying to upload documents and
getting a failure notice that is unspecified. The document is small and in PDF
format. This is how I’ve always uploaded and have tried with past docs that have
been successful and with the current docs. Nothing is working. I restarted my
computer and it’s still not working. I’m also paid up to date. I look forward to
getting a solution.

0
212
C

1 day ago
P

PTNTIANewcomer
asked in eSignature
Document automatically put on hold


Hi. This is the second time this has happened. Does anyone know how to get a
document off of hold that has already started the routing process for
signatures? The document automatically went on hold. No delay was selected.

0
182
C

1 day ago
G

gmc8684Newcomer
asked in eSignature
Refund


I am absolutely frustrated at the lack of customer service with Docusign. I
received notice that my plan was renewing on 12/20/24 with a renewal date of
1/8/25. I cancelled my subscription on 12/23/24. I recevied an email stating
that my cancellation was being processed. Docusign pulled $120 out of my account
on 1/8/25 (today). I have tried talking to someone with complete inability to
reach a live person. Its a game of submitting information and all chat bots. No
live people. I do not wish to renew for the new year. Please issue my refund
now!

0
162
C

1 day ago
T

tajionaNewcomer
asked in eSignature
Access Code Issues


I tried signing a document from my school but I didn’t receive a code to my
email and when i refreshed everything, I’m not able to go in and get another
code to sign. It brings up “ Envelope or Account Activation Not Found

0
352
C

1 day ago
B

BilliamNewcomer
asked in eSignature
failed agreement rule log alert


Is there a way to send an alert when an agreement rule fails? I had two days
last month where every agreement failed none of the reasons that are listed make
any sense. All of my completed documents are supposed to get sent to a share
point and unless i review the logs everyday i will not know if one failed unless
i specifically am familiar with the particular docusign.

0
172
C

1 day ago
G

gschultzNewcomer
asked in eSignature
Docusign demo - Conditional fields stop working in templates


We build our templates in our Docusign demo account and import into our live
account. In Docusign demo we are experiencing an issue in which conditional
fields will stop working. We have to delete the conditional field settings and
recreate the conditional fields. Very frustrating as it consumes time. Is anyone
else experiencing this type of issue?

0
174
C

1 day ago
O

oluNewcomer
asked in eSignature
Unable to add 5-seat license for the Standard Edition of DocuSign


A few months ago, we purchased a 5-seat license for the Standard Edition of
DocuSign through TechSoup and were provided with a voucher. However, despite
multiple attempts, we have been unable to successfully add the seats.
Additionally, our subscription does not permit us to raise a support case
directly, leaving us without a resolution for several months now. We kindly
request your assistance in resolving this issue

0
62
C

1 day ago
M

MarieLNewcomer
asked in eSignature
Number of pages changes when uploading word document


When I upload a TWO PAGE Word document, it changes to THREE PAGES - as if
everything has stretched slightly. The last part of page two moves to page
three. If I change the document so that it only has 1.5 pages of text it can
possibly fit on two docusign pages. How do I make this stop?

0
163
C

1 day ago
D

Diana CastilloNewcomer
asked in eSignature
Create a Temple with Enterprise Account


Hello! I use Docusign in my work but now the company changed my account to
Enterprise Account and now I dont have the Create a Temple button and I dont
know what to do, can you please help me? I use the Templates option to avoid
mistakes :( :(

0
123
C

1 day ago
J

JDupreNewcomer
asked in eSignature
Email Notifications of a Completed Document


I am no longer getting email notifications that a document has been signed. I
have to keep checking the inbox for completed documents. Is anyone else having
this issue?

1
13311
C

1 day ago
S

STOBG HRISNewcomer
asked in eSignature
User unable to see shared templates


We have a new team member who we have tried to share several different document
templates with. However, the team member is unable to see any of the shared
templates. What can we do to help this team member see the templates that they
need to do their job?

0
296
C

1 day ago
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