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 * "ALL OUR CUSTOMERS USE ONLINE BANKING."
   
   
   Not really? Let us discuss how you can lower the entry barrier for your
   customers.
   
   I wish to learn more

 * "ALL OUR CUSTOMERS HAVE INSTANT ACCESS TO THEIR ACCOUNT BALANCE."
   
   
   Not true? Let us discuss how all your customers get instant access without
   calling the hotline.
   
   I wish to learn more

 * "ALL CALLS TO OUR HOTLINE ARE ALREADY AUTHENTICATED."
   
   
   Not quite? Let us discuss how you can rapidly pre-authenticate your
   customers' calls
   to your hotline or voicebot.
   
   I wish to learn more

 * "ALL OUR CUSTOMERS CAN DOWNLOAD THEIR ACCOUNT STATEMENTS."
   
   
   Nope? Let us discuss how everyone of your customers can get their account
   statements without further ado and cost.
   
   I wish to learn more

 * "OUR BANKING APP IS READY AFTER REINSTALL -  CUSTOMERS DON'T WAIT FOR ACCESS
   CODES."
   
   
   Not exactly? Let us discuss how you can save your customers from waiting for
   letters
   - and yourselves from sending letters.
   
   I wish to learn more

 * "OUR CUSTOMERS CAN CONFIRM SENSITIVE TRANSACTIONS EASILY AND SECURELY."
   
   
   Not yet? Let us discuss how you can stop fraud by empowering your customers.
   I wish to learn more

 * "OUR CUSTOMERS ENJOY PASSWORDLESS,
   FAST AUTHENTICATION."
   
   
   Not at all? Let us discuss how to grow much closer to your customers by
   increasing usage.
   I wish to learn more




E-BANKING CHALLENGES TODAY

Many bank customers are not using available e-banking services at all. Even
among the adopters, many don't use these services frequently. The occasional
loss of access credentials, which is a common occurrence across all customers,
leads to substantial re-activation costs and frustration, and can result in
customer churn. Traditional and digital banks alike face these challenges. As a
result, all customers miss a lot of the potential value — and so do their
banks. 


TOO FEW E-BANKING USERS
TOO LOW E-BANKING ACTIVITY



ROOT CAUSES

The entire e-banking security experience, from customer onboarding to
activation, from regular log-ins to transaction confirmations, poses challenges.
Securely verifying user identities and intentions remains a major stumbling
block and a significant deterrent. The high attractiveness of the services
following verification contrasts sharply with the underwhelming experiences
during the verification itself. Processes involving postal mail for activation
delay users, while multi-factor authentication steps often confuse and irritate.
Simple calls to customer support become prolonged exercises in confirming
identity. Moreover, the absence of automated caller authentication prevents the
use of innovative solutions like voicebots.


UNTAPPED E-BANKING OPPORTUNITIES

Many bank customers are not using available e-banking services at all. Even
among the adopters, many don't use these services frequently. There is strong
evidence that simplifying the onboarding, activation, and authentication
processes boosts customer satisfaction. It promotes more quality time spent on
e-banking platforms and encourages users to interact more frequently. By
lowering these barriers, banks can effectively reach their audience, increasing
loyalty, elevating their market image, fostering business growth, reducing
costs, and increasing revenue streams — all without sacrificing security.

ATTRACT MORE E-BANKING USERS
INCREASE E-BANKING ACTIVITY

I wish to learn more


OUR VALUE TO YOU

We at besec.digital have many years experience in this area and have crafted
secure, user-friendly, and economical solutions that enhance the onboarding,
activation, and authentication experience across digital channels.

Specialising in digital identity and authentication we create uniquely
innovative security solutions. We enable modern, sustainable businesses that
take human centered design serious.




Security has to be awesome, not awkward.




BESEC.DIGITAL


be secure in a digital world

 

contact@besec.digital

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