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CONVERSATIONAL AI
THAT’S MORE THAN JUST TALK

Amelia puts Conversational AI and Generative AI to work for businesses,
elevating engagement, empowering employees and transforming operations. Discover
what AI can do when it’s more than just idle chatter.

Get Started with Amelia

AMELIA NAMED A LEADER IN CONVERSATIONAL AI PLATFORMS IN THE ISG PROVIDER LENS™
INTELLIGENT AUTOMATION - PLATFORMS AND PRODUCTS QUADRANT REPORT, US 2023

Enterprise Generative AI
 * Enterprise Generative AI
 * Deploy Fast, Evolve Faster
 * One IVA, Global Support
 * End-to-End Automation


 * UNITE CONVERSATIONAL AND GENERATIVE AI FOR BUSINESS
   
   Amelia reimagines customer engagement by harnessing the power of
   Conversational AI and Generative AI, helping enterprises bring their AI
   visions to life. With decades of experience bringing this transformative
   technology to market, we deliver enterprise expertise you can count on, while
   also enabling your business with the latest in Generative AI, LLMs and
   Conversational AI.
   
   What is Generative AI?


 * ACCELERATE TIME TO VALUE WITH LOW-CODE DEVELOPMENT
   
   
   
   Our low-code, easy to use platform enables enterprises to rapidly create and
   deploy intelligent virtual agents (IVAs) that delight customers and employees
   and deliver exceptional business results. Leverage the latest in Generative
   AI along with our pre-built industry and horizontal solutions to accelerate
   time-to-value and scale Conversational AI throughout your enterprise.
   
   Explore Our Solutions


 * CREATE EXCEPTIONAL EXPERIENCES FOR EVERYONE
   
   
   
   As a natural language virtual agent that is available 24/7, Amelia services
   more than 100 languages to enable global capability. Translate improved
   customer and employee experience into business results with our multilingual
   virtual agent that speaks the language of business, powered by a language
   learning model that never stops improving.
   
   Discover Conversational AI


 * CONNECT FRONT AND BACK OFFICE OPERATIONS WITH ENTERPRISE AUTOMATION
   
   Unleash employee potential with an end-to-end Service Orchestration and
   Automation platform, accessible via a Conversational AI interface that
   automates essential processes, creates new efficiencies and elevates employee
   experiences. As an automation backbone for enterprise operations, our AI
   platform elevates existing technology to unlock organization-wide
   improvements.
   
   Learn About Automation


EXPERIENCE: THE AMELIA DIFFERENCE


 * CUSTOMER EXPERIENCE
   
   Make every customer feel like the only customer.
   
   Strengthen customer relationships and improve NPS scores with an always-on,
   always engaging virtual agent that makes every customer feel like the only
   customer. Save your customers time and improve their experience with faster
   resolutions, decreased average handle time and 24/7 service. From front-line
   engagement to bottom-line results, put AI to work with Amelia.
   
   Learn More
   
    * Financial Institutions
    * Healthcare
    * Insurance
    * Telecommunications
    * Travel
   
   ExpandClose


 * EMPLOYEE EXPERIENCE
   
   Give your employees more time back.
   
   Solve administrative problems for your employees with quick, personalized,
   efficient support from Amelia. Create positive employee experiences to reduce
   attrition and increase loyalty, engagement and productivity. Give your
   employees 24/7 access to what they need with no wait times, for less time
   spent on administrative work and more time on the strategic work that moves
   your business forward.
   
   Learn More
   
    * Agent Experience
    * HR Services
    * IT Services
   
   ExpandClose


THE AI THAT HAS THE INDUSTRY TALKING


 * ISG PROVIDER LENS™ INTELLIGENT AUTOMATION - PLATFORMS AND PRODUCTS QUADRANT
   REPORT, US 2023
   
   In this ISG Provider Lens™ Quadrant Report, Amelia was named a Leader in
   Conversational AI. Among the 26 vendors included in this study, Amelia
   secured the top position in the quadrant for both Competitive Strength and
   Portfolio Attractiveness.


 * CONVERSATIONAL AI PRODUCTS PEAK MATRIX® ASSESSMENT 2023
   
   Everest Group named Amelia a Leader in Conversational AI for the 3rd
   consecutive year. Amelia is placed in the highest position of the PEAK Matrix
   for both axes of Vision & Capability and Market Impact.


 * MAGIC QUADRANT™: ENTERPRISE CONVERSATIONAL AI PLATFORMS, 2023
   
   Gartner named Amelia as a Conversational AI Leader for the 2nd year in a row,
   with strengths in Product Capabilities, Product Strategy & Marketing
   Execution.

See All Analyst Recognition


AMELIA’S ENTERPRISE IMPACT

Resorts World Las Vegas
 * Resorts World Las Vegas
 * Telefónica


RESORTS WORLD LAS VEGAS

"As we look toward serving increasing numbers of guests who are excited to
travel more often for leisure and business, we are introducing Amelia to our
team in order to expand our capacity to serve guests’ standard stay needs so
that our employees can focus on the one-on-one personalized customer experience
with the dedicated, instant attention our guests require during their stay."

Namratha Nandagopal, Executive Director of Application Development and Quality
Assurance, Resorts World Las Vegas

CHALLENGE

Resorts World Las Vegas wanted IT automation and an Intelligent Virtual Agent to
be integrated into its architecture from day one.

SOLUTION

Red, powered by Amelia, now provides personalized experiences and assistance for
thousands of guests and employees across a variety of use cases.

RESULTS

3.5k

Red provides guest services for more than 3,500 rooms at a time for Resorts
World Las Vegas.

20+

Red coordinates reservations at more than 20 premier dining options throughout
the resort. Guests can simply text Red to book a reservation.

Read The Customer Story


TELEFÓNICA

"We discovered that the main catalyst for our digital transformation would be to
focus on customer-facing processes. We wanted to be 24/7, anytime, anywhere,
transparent and personalized."

Gonzalo Gomez Cid, Global Contact Center Director, Telefónica

CHALLENGE

Telefónica sought to replace outdated automated voice systems to shorten
resolution times and boost customer satisfaction and brand reputation.

SOLUTION

Amelia coordinates with Telefónica’s contact center agents to provide customers
with a more natural interface for communicating with the business, driving
employee and customer satisfaction and a better brand reputation.

RESULTS

44%

Amelia handles 4.5 million calls for Telefónica per month, containing and
solving simple customer queries, securing and verifying customers, and
preempting customer needs, decreasing abandon rates by 44%.

90%

Amelia accurately recognizes customer intent on 90% of calls, driving an
increase in overall customer satisfaction.

Read The Customer Story
Adaptive, Continuous Learning Model
 * Adaptive, Continuous Learning Model
 * Beyond a Chatbot
 * 24/7 Support Agent
 * Natural Language Virtual Agent


ADAPTIVE, CONTINUOUS LEARNING MODEL



Amelia’s multifaceted learning model trains virtual agents with new knowledge
and skills from every user conversation and interaction.


BEYOND A CHATBOT



Amelia’s contextual understanding, flexibility and affective understanding take
virtual agents beyond decision-tree simplicity.


24/7 SUPPORT AGENT



Amelia is always available. Customers and employees communicate with Amelia by
voice, chat, text and more to get instant resolutions at any time of day.


NATURAL LANGUAGE VIRTUAL AGENT



Amelia's multilingualism and ability to understand industry-specific terms,
product names and common phrases enable enterprises to deliver clear and
personalized communication at scale.


HEAR FROM OUR CUSTOMERS

 * With our partnership with Amelia, Aerobot will also tailor interactions to
   each customer, providing relevant information and recommendations based on
   their preferences and previous interactions. This personalized approach can
   increase customer satisfaction and loyalty. Additionally, Aerobot can handle
   a large volume of inquiries simultaneously, providing accurate responses,
   faster response times and reducing wait times for customers.
   
   Elias Tapia
   
   CRM Director, Aeromexico

 * The collaboration with Amelia has been great - from presales to delivery.
   They have amazing experts who make it their personal objective to turn this
   into a success story for their customer - definitely proven by the commitment
   & dedication of Amelia's Customer Success Manager. She fostered a sense of
   unity between their & our team.
   
   Director of Customer Interaction Platform
   
   Gartner Peer Insights, $500M - $1B USD Telecommunications Company

 * Overall, our experience with the Amelia team and product has been fantastic.
   Any new technology can be challenging but the Amelia team helped a great
   deal.
   
   CIO
   
   Gartner Peer Insights, $1B - $3B USD Healthcare and Biotech Company

 * NOA offers clients a new personalised experience, enabling them to access
   information and services, when and where they need them. By providing clients
   with instant access to their data around the clock, NOA helps them save time
   and focus on their core business.
   
   Philippe Ruault
   
   Former Head of Data and Digital Transformation, Securities Services at BNP
   Paribas

 * The Amela conversational AI platform will allow us to offer more client
   self-service options to reduce our cost to serve our clients. The Amelia team
   has partnered with us each step of the journey to help us learn and transform
   the service experience for our clients.
   
   VP, Customer Services and Support
   
   Gartner Peer Insights, $3B - $10B USD Insurance Company

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LATEST NEWS AND INSIGHTS

View More


 * “AMELIA ANSWERS” POWERS A NEW ERA OF ENTERPRISE DIGITAL EXPERIENCES USING
   GENERATIVE AND DETERMINISTIC AI


 * ARE LAMS THE NEXT FOOL’S GOLD FOR THE ENTERPRISE?


 * COMMURE AND AMELIA AUTOMATE INTELLIGENT PATIENT JOURNEYS ACROSS THE CARE
   CONTINUUM


 * LEADERSHIP REIMAGINED: FOSTERING WOMEN'S EMPOWERMENT IN TECH


 * ENTERPRISE CONNECT 2024
   
   March 25, 2024, 8:00am EDT


 * CONVERSATIONAL INTERFACES: THE FUTURE OF ENTERPRISE APPLICATIONS


 * AMELIA NAMED TO CONSTELLATION SHORTLIST™ FOR CONVERSATIONAL AI


 * HOW GENERATIVE AI IMPROVES PRODUCTIVITY AND SERVICE QUALITY IN BANKING
   CONTACT CENTERS


 * ISG PROVIDER LENS™ INTELLIGENT AUTOMATION - PLATFORMS AND PRODUCTS QUADRANT
   REPORT, US 2023


 * TRANSFORMING IT SERVICE DESKS WITH AMELIA'S AI PLATFORM: UIPATH FORWARD VI
   BOOTH TOUR

PreviousNext


LET’S GET DOWN TO BUSINESS

Find out how you can leverage Amelia’s Enterprise AI solutions to drive
business-relevant results that give your company an AI edge in the AI age.

Contact Amelia

PlatformOpen/CloseConversational AIAIOpsGet StartedSolutionsOpen/CloseEmployee
ExperienceAgent ExperienceHR ServicesIT ServicesCustomer ExperienceFinancial
InstitutionsHealthcareInsuranceTelecommunicationsTravelCustomersResourcesOpen/CloseEducational
ResourcesWhite PapersAnalyst RecognitionBlogGlossaryPressPodcastsCommunity
ResourcesEventsWomen in AIAmelia Customer CommunityOn AI NewsletterAbout
UsOpen/Close#About AmeliaLeadership TeamPartner ProgramCareersLocationsAustralia
and New ZealandBeneluxFranceIberia y Latinoamérica日本United States
(Headquarters)AmeliaSubmit RFP
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