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Submitted URL: https://discover.osnplus.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlCQG1r5kP23tgjzd00FufiLNtRk6ndUMo4qu0zeK7zgX4Azac59M2XfeoaIofVXtp...
Effective URL: https://www.osn.com/en-sa/privacy-policy
Submission: On October 28 via manual from AE — Scanned from SE
Effective URL: https://www.osn.com/en-sa/privacy-policy
Submission: On October 28 via manual from AE — Scanned from SE
Form analysis 1 forms found in the DOM
POST /en-sa/privacy-policy
<form method="post" action="/en-sa/privacy-policy" id="form">
<div class="aspNetHidden">
<input type="hidden" name="manScript_HiddenField" id="manScript_HiddenField" value="">
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__LASTFOCUS" id="__LASTFOCUS" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
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<h1>OSN PRIVACY POLICY</h1>
<ol>
<li>
<h3 class="red-text">What Is This Privacy Policy About and How Does It Apply To Me?</h3>
<ol>
<li>This Privacy Policy (“<b>Policy</b>”) sets out how Gulf DTH FZ LLC (“<b>OSN</b>”), a leading entertainment network and content provider in the MENA region, with its principal place of business at OSN Building, Dubai Media City, Dubai,
United Arab Emirates obtains and processes your personal data. This privacy policy also applies to affiliates of OSN who may obtain and process your data (each affiliate being an <b>“OSN Group Entity”</b>) and references to “<b>we</b>”,
“<b>us</b>” and “<b>our</b>” shall be to OSN and each OSN Group Entity as applicable. </li>
<li>This Policy will tell you: <ul>
<li>what information we collect about you and when we collect it;</li>
<li>what we use that information for;</li>
<li>when we may use that information to contact you;</li>
<li>whether we share any information with other parties and why; and</li>
<li>how you can control the way we use your information.</li>
</ul>
</li>
<li>This Policy will apply to you and your personal data if you: <ul>
<li> visit any of our websites which are associated with our products like <a href="https://www.osn.com/">www.osn.com</a>, <a href="https://myosn.osn.com">https://myosn.osn.com</a>, <a href="https://www.osnplus.com">www.osnplus.com</a>
and <a href="https://help.osnplus.com">https://help.osnplus.com</a>;</li>
<li> register for OSN+ and/or download the OSN+ mobile application;</li>
<li> use or register for any of our platforms like MyOSN or download the related applications;</li>
<li> connect your set-top box to the internet;</li>
<li>use or receive any of our services (<b>Services</b>) including receiving and watching any of the OSN channels and packages, registering for OSN+, watching any on-demand content or purchasing any movies using the OSN Store or through
OSN+;</li>
<li>entering into one of our competitions or prize draws;</li>
<li>are a member of any of our research panels or agree to engage in any surveys run by us or our customer satisfaction partners;</li>
<li>send us messages, emails or use our online chat function; and</li>
<li>interact with any of our content or adverts on social media. </li>
</ul>
</li>
</ol>
</li>
<li>
<h3 class="red-text">What Information Do You Collect About Me and When?</h3>
<ol>
<li>“<b>Personal data</b>” means any information that relates to an identified or identifiable individual. Depending on the country in which you live, you may know or refer to personal data as “personal information” or other similar terms.
It does not include data where the identity of the individual has been removed (i.e. anonymous data) and this Policy does not apply to anonymous data or information that is not associated with a particular individual. </li>
<li><b>Information you give us</b>. When you register for any of our Services or sign up to any of our platforms you may be asked to provide certain information. The personal data that we collect will depend on the platform for which you
register. We may collect the following information from you: <ul>
<li> information establishing your identity (for example, your name, residential address(, email address, mobile phone number, gender, date of birth, nationality);</li>
<li>information relating to your viewing preferences and tastes;</li>
<li>financial information (for example, credit card details, bank details);</li>
<li>where you require hardware installation at your address, your location;</li>
<li>information relating to a purchase of or potential purchase of our products or Services (such as records of purchase); and</li>
<li>any information you independently choose to provide to us (for example, if you send us an email or call us). </li>
</ul>
<p>You might also provide us with information if you:</p>
<ul>
<li> contact our customer services to discuss the Service we provide to you;</li>
<li> enter into any of our subscriber exclusive competitions; or</li>
<li> agree to participate in any of our customer surveys. Please note that these are often run by third party partners who may also have their own privacy policies. This Policy only covers how we use your data and we recommend that you
review separately the privacy policies of such third parties.</li>
</ul>
</li>
<li><b>Information we collect about you automatically.</b> When you receive any of our Services, use our websites or mobile applications or otherwise interact with OSN, we automatically collect certain data. This might include the
following: <ul>
<li>your computer’s IP address;</li>
<li>your browser type, version and any browser plug-ins you are using;</li>
<li>what device and operating system you are using;</li>
<li>your time zone setting;</li>
<li>details about your visit to any of our websites, applications or platforms, which might include page response times, download errors, the length of your visit, what you clicked on or searched for, what you added into your basket but
did not purchase and various other click information (like scrolling, clicks and mouse-overs);</li>
<li>where you watch OSN+ online streaming service, the content you have downloaded and watched; </li>
<li>if you are using a set top box which is connected to the internet, the content you have downloaded and watched and any other applications or actions you have taken using your set top box including whether your box is connected and
what application you have downloaded;</li>
<li>information collected through the use of cookies (see our OSN Cookie Policy below).</li>
</ul>
</li>
<li><b>Information from your connected set-top box.</b> In order to ensure we keep up to date with our viewer’s preferences, if your set-top box is connected to the internet, we collect information about your viewing habits. This might
include: <ul>
<li>what shows you have watched;</li>
<li>what shows you have downloaded;</li>
<li>any series that you set to series record;</li>
<li>what movies or other content you purchase from any of our stores;</li>
<li>if applicable, what applications you have downloaded onto your box; and</li>
<li>various other activity you undertake when using our Services.</li>
</ul>
</li>
<li><b>Information we receive from other sources.</b> When we provide our Services to you, we often work with other partners to do this. For example, we work with payment providers like Mastercard and Visa and companies who help us to
analyze your use of our Services, so that we can provide a better service to you. We may also work with other websites who might link to our website, in which case we receive information about where you heard about our site. </li>
</ol>
</li>
<li>
<h3 class="red-text">What Will You Use My Information For?</h3>
<p>We may use or process your personal data for the following purposes and bases:</p>
<ol>
<li><b>It is necessary for us to perform our contract with you.</b> For example, we will need to use your personal data to undertake the following actions: <ul>
<li>to set up your Services, including installing all your equipment and helping you get started;</li>
<li>to process and respond to any enquiries you have about our Services;</li>
<li>to administer your account with us, including taking payment for your subscription and any other purchases;</li>
<li>to send you updates on OSN Store credits, any expiring credit and any ways in which you can win or get free OSN Store credits; </li>
<li>to confirm your payment, any purchases or other information linked to your use of your account and our Services;</li>
<li>to analyse or predict aspects concerning your personal preferences or interests in order to improve or enhance the delivery of the OSN Service;</li>
<li>to provide you with any additional products that you choose to purchase, like movies, pack upgrades and more;</li>
<li>to administer any competitions or prize draws that you enter into;</li>
<li>to audit your usage of our Services; and</li>
<li>for billing and payment processing.</li>
</ul>
</li>
<li><b>It is necessary for us to comply with a legal or regulatory obligation that is placed on us.</b> For example: <ul>
<li>responding to requests by government or law enforcement authorities conducting an investigation;</li>
<li>complying with any applicable legislation;</li>
<li>tracking pirate app downloads and other piracy.</li>
</ul>
</li>
<li><b>It is necessary for the purposes of any legitimate business interests pursued by us or a third party.</b> For example: <ul>
<li>to monitor and improve our business, products and Services; </li>
<li>to analyse or predict aspects concerning your personal preferences or interests in order to improve or enhance the delivery of our Services;</li>
<li>to notify you of movies, shows and other content we think you will like based on the things you have told us about yourself or on your viewing habits; and</li>
<li>for market research, statistical and survey purposes, research, testing, and troubleshooting.</li>
</ul>
</li>
<li><b>It is necessary for marketing purposes.</b> For example: <ul>
<li>to send you information related to our products and Services, events and special offers, special promotional offers or initiatives such as a loyalty programs;</li>
<li>for other marketing purposes, to send you direct marketing (this may include communications by telephone, SMS, email, push notifications via our applications, via social media, through our Services and or other means of direct and
indirect communication that may allow us to reach you);</li>
<li>to carry out business development including sending information about promotions and details of events; and</li>
<li>to provide you with personalized services, such as providing you with viewing recommendations and content updates and special offers tailored for you (and you acknowledge that we may utilize information about you on the devices you
use, which accordingly help us serve you better by presenting you personalized content selections, promotions, offers and other benefits that are exclusive to our subscribers).</li>
</ul>
</li>
</ol>
</li>
<li>
<h3 class="red-text">Do You Share My Personal Information With Third Parties?</h3>
<p>We may share your personal information with third parties for the purposes set out in this Policy: </p>
<ul>
<li>If you have asked us to or given us permission to share your information. </li>
<li>Where we use other companies to power our Services. For example: <ul>
<li>installation partners who we appoint to install the Services at your home (who may also process your contact data as a data controller when arranging or communicating with you about an installation date and time);</li>
<li>couriers (who may also process your contact data as a data controller when arranging or communicating with you about any deliveries (such as our set-top boxes));</li>
<li>subscriber management partners who provide us with customer management services; </li>
<li>analytical partners who assist us to monitor our web traffic and improve our Services; </li>
<li>monitoring partners who provide software to assist with monitoring services including piracy detection, viewing preference statistics and most watched content statistics; </li>
<li>customer satisfaction partners who may contact you to ensure you are satisfied with our Services and to hear your recommendations; </li>
<li>technology partners who provide and maintain our platforms;</li>
<li>debt collection agencies; and</li>
<li>payment service providers.</li>
</ul>
</li>
<li>Where we wish to tailor our advertising to you, to ensure that you only receive targeted marketing which is relevant to you. This is carried out through our third-party social media advertising partners like Facebook, Google, Snapchat
and Twitter or other third-party digital marketing providers. This type of social media and digital advertising allows us to ensure that you only see adverts that are relevant to you. Where we undertake this targeted advertising, the
social media company and/or digital advertising companies will only be able to see your email address if you already have an account with them and they already have your address themselves.</li>
<li>To analyze viewer preferences and conduct surveys to allow us to create lookalike audiences that are similar to you, to help us reach people who have your same interests as identified by the social media and digital advertising
companies. Where we undertake this kind of audience analysis, the social media company and/or digital advertising companies will only be able to see your email address if you already have an account with them and they already have your
address themselves.</li>
<li>If it is necessary to arrange the receipt of a prize you have won after entering into one of our competitions, which we have run in conjunction with a third party and that third party is providing the prize.</li>
<li>If we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.</li>
<li>If OSN, its business, or its assets are acquired by a third party, in which case personal information held by it about its users, suppliers, or customers will be one of the transferred assets.</li>
<li>If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or if we are required to do so by a legal process. For example, to enforce our terms and conditions, to
protect the rights, property, or safety of our subscribers or customers or for the purposes of crime prevention and fraud protection.</li>
<li>If we are requested by law enforcement authorities or other government officials.</li>
<li>In the prevention of money laundering and terrorist financing in compliance with any prevention of money laundering regulations and for the purposes of preventing any operation related to money laundering or terrorism financing, in
which case we may disclose your personal information to any competent administrative or judicial authority.</li>
<li>We may share your personal data with debt collection agencies appointed by us to collect outstanding debts on our behalf. These agencies will be given details necessary to contact you to discuss the settlement of your debt. Your
requests should be directed to the company in question.</li>
<li>We may share your personal data with our content providers where such sharing is necessary to receive their content.</li>
</ul>
</li>
<li>
<h3 class="red-text">Information Security</h3> We are committed to protecting the information you provide to us. We have implemented security policies, rules and technical measures to protect your personal data that we have under our control,
in accordance with applicable data protection laws. For example, we protect the security of your personal information during transmission by using encryption protocols and software. We are also PCI compliant, which means that we comply with
the Payment Card Industry Data Security Standard (PCI DSS) when handling your credit card data. The security measures are designed to prevent unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction
or accidental loss. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and
they are subject to a duty of confidentiality.
</li>
<li>
<h3 class="red-text">Cross-border Transfers</h3>
<ol>
<li>It may sometimes be necessary for us to share your personal data with OSN Group Entities who have offices around the Middle East region. It may also be necessary for us to share your personal data with associated professional services
firms around the world who provide services to us or on our behalf (including data storage facilities or online storage located within or outside your country of residence, which may be operated by independent service contractors). This
will entail a transfer of your personal data to another country. Some of these countries do not provide the same level of data protection as the country in which you reside and may not be recognized by the competent authority under the
applicable laws as providing an adequate level of protection. However, we have procedures in place to ensure the protection of your personal data. These procedures include putting steps in place to ensure that all such entities keep your
personal information confidential and secure and only use it for the purposes that we have specified and communicated to you. We also conduct due diligence on our partners and ensure that any data storage centers we use to store your
personal data employ best practice data protection technologies.</li>
<li> When we transfer your information to other countries, we will use, share and safeguard that information as described in this Policy. We only transfer personal information to these countries, with your consent or when it is necessary
for the Services we provide to you or subject to appropriate safeguards that assure the protection of your personal data.</li>
</ol>
</li>
<li>
<h3 class="red-text">Opting Out Of Marketing Communications</h3>
<ol>
<li> We often send targeted marketing communications, including by SMS, push notification, email and phone, which may include: <ul>
<li>details of new shows and content coming up that we think you will like;</li>
<li>ways in which you can win or top up your OSN Store credits;</li>
<li>the release of any mega hit titles;</li>
<li>new Services we are adding including new packages, pay per view content and movies;</li>
<li>invitations to participate in competitions;</li>
<li>other special offers such as discounted movie rentals, OSN Store credits top ups and offers; and</li>
<li>newsletters.</li>
</ul>
</li>
<li>If you would like to opt out of these communications, you can follow the ‘unsubscribe’ instructions on the communication. To stop receiving push notifications, please turn off push on your device. Please note that unsubscribing may not
remove you from all communications because some communications are necessary for us to administer your account with us. </li>
<li> We are continually finding ways to improve our subscriber’s viewing experience and we communicate these to our subscribers via our marketing communications. If you do opt out, you will miss out on information about upcoming new shows,
promotions, offers and other benefits that are exclusive to our subscribers. You may also miss out on show recommendations selected for you by reference to your viewing tastes. </li>
</ol>
</li>
<li>
<h3 class="red-text">Your Data Protection Rights</h3> Depending on the country in which you reside, you may, subject to certain conditions provided by applicable laws, be able to: <ul>
<li><b>request access</b> to your personal data, which enables you to receive a copy of the personal data we hold about you;</li>
<li><b>request correction</b> of the personal data that we hold about you, which enables you to have any incomplete or inaccurate information we hold about you corrected;</li>
<li><b>request erasure</b> of your personal data, which enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it;</li>
<li><b>object to processing</b> of your personal data under certain circumstances, including where it is based on automated processing. You may also object where we are processing your personal data for direct marketing purposes;</li>
<li><b>request the restriction of processing</b> of your personal data, which enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it;
and</li>
<li><b>withdraw your consent</b> at any time to the use of your personal data for a particular purpose (where we have asked you for consent to use your information for that particular purpose).</li>
</ul> To submit a data protection request please click “Submit a Data Protection Request” below and fill in the required details. By filling in your details and pressing ‘submit’ you agree that OSN will hold and process your submitted data
for the purposes of processing your request, including contacting you by telephone or email to discuss your request. If your enquiry does not relate to your personal data but to the product and services you receive from us, please submit a
request on our help page or by calling customer services. <!--p><strong><a href="https://www.osn.com/en-ae/privacy-policy/contact">SUBMIT A DATA PROTECTION REQUEST</a></strong></p--> We may need to request specific information from you to
help us confirm your identity and ensure we can carry out your request as required under applicable data protection laws. <br><br>
<div class=" submit-link-list">
<ul>
<li>If your request is about your data protection rights, please submit it <a href="/en/privacy-policy/contact">here</a></li>
</ul>
<p>Please note that the above form must only be used if you are making a <b>data privacy request</b> or wish to discuss the usage of your <b>personal data.</b> If your enquiry is about your subscription, then please select the correct form
below or call our customer services:</p>
<ul>
<li>If your request is about OSN HOME, box or subscription, please submit it <a href="https://feedback.osn.com/support/requests/new">here</a></li>
<li>If your request is about OSN+, please submit it <a href="https://streamingsupport.osn.com/support/requests/new">here</a></li>
</ul>
</div>
</li>
<li>
<h3 class="red-text">How Long We Keep Your Personal Information</h3>
<ol>
<li>We will keep your data only for as long as is necessary to respond to any queries or complaints, to improve the Services that we offer to you or to comply with any legal obligations to which we may be subject. We may retain personal
data after our contractual relationship with you ends to deal with any post-contractual issues (in accordance with applicable statute of limitations) or follow-up queries from you. </li>
<li>To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for
which we process your personal data and whether we can achieve such purposes through other means, and the applicable legal requirements.</li>
</ol>
</li>
<li>
<h3 class="red-text">Links To Third Party Sites</h3> If you visit one of our sites, it may link to other unaffiliated third-party websites. Please note that OSN is not, and cannot, control or be responsible for the content or privacy and
confidentiality practices of any third-party websites. We do not endorse or make any representations about third-party websites. This Policy does not cover the personal data you choose to give to unrelated third parties. You must always
carefully review the privacy and confidentiality policy of any third-party website that you may visit in order to understand how the operators of that website may collect, store and use your personal information.
</li>
<li>
<h3 class="red-text">Changes to This Privacy Policy</h3> We may from time to time make changes to this Policy. Please check back regularly to keep informed of updates to this Policy. These changes are effective immediately, after they are
posted on this page.
</li>
<li>
<h3 class="red-text">Contact Details</h3>
<p>If you have any questions about this Policy, or our processing of your personal data, please contact us by submitting a request by clicking on ‘Submit a Data Protection Request’ below or calling our Customer Services department. If your
enquiry does not relate to your personal data but to the product and services you receive from us, please submit a request on our help page or by calling customer services.</p>
<!--p><strong><a href="https://www.osn.com/en-ae/privacy-policy/contact">SUBMIT A DATA PROTECTION REQUEST</a></strong></p-->
<div class=" submit-link-list">
<ul>
<li>If your request is about your data protection rights, please submit it <a href="/en/privacy-policy/contact">here</a></li>
</ul>
<p>Please note that the above form must only be used if you are making a <b>data privacy request</b> or wish to discuss the usage of your <b>personal data.</b> If your enquiry is about your subscription, then please select the correct form
below or call our customer services:</p>
<ul>
<li>If your request is about OSN HOME, box or subscription, please submit it <a href="https://feedback.osn.com/support/requests/new">here</a></li>
<li>If your request is about OSN+, please submit it <a href="https://streamingsupport.osn.com/support/requests/new">here</a></li>
</ul>
</div>
</li>
</ol>
<ol>
<h1 id="cookie-policy">OSN COOKIE POLICY</h1>
<li>Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.</li>
<li>A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.</li>
<li>We use cookies to: <ul>
<li>enable you to navigate the websites and provide you with our Services;</li>
<li>deliver the proper content allowed in each geographical region based on intellectual property rights licensed to us;</li>
<li>identify you and your preferences when you visit our websites;</li>
<li>allow you to access your account with us without logging in each time;</li>
<li>ensure the security of our Services; and</li>
<li>fulfil our legal obligations.</li>
</ul>
</li>
<li>We use the following cookies: <ul>
<li><strong>Strictly necessary cookies.</strong> These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make
use of e-billing services.</li>
<li><strong>Analytical or performance cookies.</strong> These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works,
for example, by ensuring that users are finding what they are looking for easily.</li>
<li><strong>Functionality cookies.</strong> These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of
language or region).</li>
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OSN PRIVACY POLICY
1. WHAT IS THIS PRIVACY POLICY ABOUT AND HOW DOES IT APPLY TO ME?
1. This Privacy Policy (“Policy”) sets out how Gulf DTH FZ LLC (“OSN”), a
leading entertainment network and content provider in the MENA region,
with its principal place of business at OSN Building, Dubai Media City,
Dubai, United Arab Emirates obtains and processes your personal data.
This privacy policy also applies to affiliates of OSN who may obtain and
process your data (each affiliate being an “OSN Group Entity”) and
references to “we”, “us” and “our” shall be to OSN and each OSN Group
Entity as applicable.
2. This Policy will tell you:
* what information we collect about you and when we collect it;
* what we use that information for;
* when we may use that information to contact you;
* whether we share any information with other parties and why; and
* how you can control the way we use your information.
3. This Policy will apply to you and your personal data if you:
* visit any of our websites which are associated with our products like
www.osn.com, https://myosn.osn.com, www.osnplus.com and
https://help.osnplus.com;
* register for OSN+ and/or download the OSN+ mobile application;
* use or register for any of our platforms like MyOSN or download the
related applications;
* connect your set-top box to the internet;
* use or receive any of our services (Services) including receiving and
watching any of the OSN channels and packages, registering for OSN+,
watching any on-demand content or purchasing any movies using the OSN
Store or through OSN+;
* entering into one of our competitions or prize draws;
* are a member of any of our research panels or agree to engage in any
surveys run by us or our customer satisfaction partners;
* send us messages, emails or use our online chat function; and
* interact with any of our content or adverts on social media.
2. WHAT INFORMATION DO YOU COLLECT ABOUT ME AND WHEN?
1. “Personal data” means any information that relates to an identified or
identifiable individual. Depending on the country in which you live, you
may know or refer to personal data as “personal information” or other
similar terms. It does not include data where the identity of the
individual has been removed (i.e. anonymous data) and this Policy does
not apply to anonymous data or information that is not associated with a
particular individual.
2. Information you give us. When you register for any of our Services or
sign up to any of our platforms you may be asked to provide certain
information. The personal data that we collect will depend on the
platform for which you register. We may collect the following
information from you:
* information establishing your identity (for example, your name,
residential address(, email address, mobile phone number, gender, date
of birth, nationality);
* information relating to your viewing preferences and tastes;
* financial information (for example, credit card details, bank
details);
* where you require hardware installation at your address, your
location;
* information relating to a purchase of or potential purchase of our
products or Services (such as records of purchase); and
* any information you independently choose to provide to us (for
example, if you send us an email or call us).
You might also provide us with information if you:
* contact our customer services to discuss the Service we provide to
you;
* enter into any of our subscriber exclusive competitions; or
* agree to participate in any of our customer surveys. Please note that
these are often run by third party partners who may also have their
own privacy policies. This Policy only covers how we use your data and
we recommend that you review separately the privacy policies of such
third parties.
3. Information we collect about you automatically. When you receive any of
our Services, use our websites or mobile applications or otherwise
interact with OSN, we automatically collect certain data. This might
include the following:
* your computer’s IP address;
* your browser type, version and any browser plug-ins you are using;
* what device and operating system you are using;
* your time zone setting;
* details about your visit to any of our websites, applications or
platforms, which might include page response times, download errors,
the length of your visit, what you clicked on or searched for, what
you added into your basket but did not purchase and various other
click information (like scrolling, clicks and mouse-overs);
* where you watch OSN+ online streaming service, the content you have
downloaded and watched;
* if you are using a set top box which is connected to the internet, the
content you have downloaded and watched and any other applications or
actions you have taken using your set top box including whether your
box is connected and what application you have downloaded;
* information collected through the use of cookies (see our OSN Cookie
Policy below).
4. Information from your connected set-top box. In order to ensure we keep
up to date with our viewer’s preferences, if your set-top box is
connected to the internet, we collect information about your viewing
habits. This might include:
* what shows you have watched;
* what shows you have downloaded;
* any series that you set to series record;
* what movies or other content you purchase from any of our stores;
* if applicable, what applications you have downloaded onto your box;
and
* various other activity you undertake when using our Services.
5. Information we receive from other sources. When we provide our Services
to you, we often work with other partners to do this. For example, we
work with payment providers like Mastercard and Visa and companies who
help us to analyze your use of our Services, so that we can provide a
better service to you. We may also work with other websites who might
link to our website, in which case we receive information about where
you heard about our site.
3. WHAT WILL YOU USE MY INFORMATION FOR?
We may use or process your personal data for the following purposes and
bases:
1. It is necessary for us to perform our contract with you. For example, we
will need to use your personal data to undertake the following actions:
* to set up your Services, including installing all your equipment and
helping you get started;
* to process and respond to any enquiries you have about our Services;
* to administer your account with us, including taking payment for your
subscription and any other purchases;
* to send you updates on OSN Store credits, any expiring credit and any
ways in which you can win or get free OSN Store credits;
* to confirm your payment, any purchases or other information linked to
your use of your account and our Services;
* to analyse or predict aspects concerning your personal preferences or
interests in order to improve or enhance the delivery of the OSN
Service;
* to provide you with any additional products that you choose to
purchase, like movies, pack upgrades and more;
* to administer any competitions or prize draws that you enter into;
* to audit your usage of our Services; and
* for billing and payment processing.
2. It is necessary for us to comply with a legal or regulatory obligation
that is placed on us. For example:
* responding to requests by government or law enforcement authorities
conducting an investigation;
* complying with any applicable legislation;
* tracking pirate app downloads and other piracy.
3. It is necessary for the purposes of any legitimate business interests
pursued by us or a third party. For example:
* to monitor and improve our business, products and Services;
* to analyse or predict aspects concerning your personal preferences or
interests in order to improve or enhance the delivery of our Services;
* to notify you of movies, shows and other content we think you will
like based on the things you have told us about yourself or on your
viewing habits; and
* for market research, statistical and survey purposes, research,
testing, and troubleshooting.
4. It is necessary for marketing purposes. For example:
* to send you information related to our products and Services, events
and special offers, special promotional offers or initiatives such as
a loyalty programs;
* for other marketing purposes, to send you direct marketing (this may
include communications by telephone, SMS, email, push notifications
via our applications, via social media, through our Services and or
other means of direct and indirect communication that may allow us to
reach you);
* to carry out business development including sending information about
promotions and details of events; and
* to provide you with personalized services, such as providing you with
viewing recommendations and content updates and special offers
tailored for you (and you acknowledge that we may utilize information
about you on the devices you use, which accordingly help us serve you
better by presenting you personalized content selections, promotions,
offers and other benefits that are exclusive to our subscribers).
4. DO YOU SHARE MY PERSONAL INFORMATION WITH THIRD PARTIES?
We may share your personal information with third parties for the purposes
set out in this Policy:
* If you have asked us to or given us permission to share your information.
* Where we use other companies to power our Services. For example:
* installation partners who we appoint to install the Services at your
home (who may also process your contact data as a data controller when
arranging or communicating with you about an installation date and
time);
* couriers (who may also process your contact data as a data controller
when arranging or communicating with you about any deliveries (such as
our set-top boxes));
* subscriber management partners who provide us with customer management
services;
* analytical partners who assist us to monitor our web traffic and
improve our Services;
* monitoring partners who provide software to assist with monitoring
services including piracy detection, viewing preference statistics and
most watched content statistics;
* customer satisfaction partners who may contact you to ensure you are
satisfied with our Services and to hear your recommendations;
* technology partners who provide and maintain our platforms;
* debt collection agencies; and
* payment service providers.
* Where we wish to tailor our advertising to you, to ensure that you only
receive targeted marketing which is relevant to you. This is carried out
through our third-party social media advertising partners like Facebook,
Google, Snapchat and Twitter or other third-party digital marketing
providers. This type of social media and digital advertising allows us to
ensure that you only see adverts that are relevant to you. Where we
undertake this targeted advertising, the social media company and/or
digital advertising companies will only be able to see your email address
if you already have an account with them and they already have your
address themselves.
* To analyze viewer preferences and conduct surveys to allow us to create
lookalike audiences that are similar to you, to help us reach people who
have your same interests as identified by the social media and digital
advertising companies. Where we undertake this kind of audience analysis,
the social media company and/or digital advertising companies will only
be able to see your email address if you already have an account with
them and they already have your address themselves.
* If it is necessary to arrange the receipt of a prize you have won after
entering into one of our competitions, which we have run in conjunction
with a third party and that third party is providing the prize.
* If we sell or buy any business or assets, in which case we may disclose
your personal information to the prospective seller or buyer of such
business or assets.
* If OSN, its business, or its assets are acquired by a third party, in
which case personal information held by it about its users, suppliers, or
customers will be one of the transferred assets.
* If we are under a duty to disclose or share your personal information in
order to comply with any legal or regulatory obligation or if we are
required to do so by a legal process. For example, to enforce our terms
and conditions, to protect the rights, property, or safety of our
subscribers or customers or for the purposes of crime prevention and
fraud protection.
* If we are requested by law enforcement authorities or other government
officials.
* In the prevention of money laundering and terrorist financing in
compliance with any prevention of money laundering regulations and for
the purposes of preventing any operation related to money laundering or
terrorism financing, in which case we may disclose your personal
information to any competent administrative or judicial authority.
* We may share your personal data with debt collection agencies appointed
by us to collect outstanding debts on our behalf. These agencies will be
given details necessary to contact you to discuss the settlement of your
debt. Your requests should be directed to the company in question.
* We may share your personal data with our content providers where such
sharing is necessary to receive their content.
5. INFORMATION SECURITY
We are committed to protecting the information you provide to us. We have
implemented security policies, rules and technical measures to protect your
personal data that we have under our control, in accordance with applicable
data protection laws. For example, we protect the security of your personal
information during transmission by using encryption protocols and software.
We are also PCI compliant, which means that we comply with the Payment Card
Industry Data Security Standard (PCI DSS) when handling your credit card
data. The security measures are designed to prevent unauthorized access,
improper use or disclosure, unauthorized modification or unlawful
destruction or accidental loss. In addition, we limit access to your
personal data to those employees, agents, contractors and other third
parties who have a business need to know. They will only process your
personal information on our instructions and they are subject to a duty of
confidentiality.
6. CROSS-BORDER TRANSFERS
1. It may sometimes be necessary for us to share your personal data with
OSN Group Entities who have offices around the Middle East region. It
may also be necessary for us to share your personal data with associated
professional services firms around the world who provide services to us
or on our behalf (including data storage facilities or online storage
located within or outside your country of residence, which may be
operated by independent service contractors). This will entail a
transfer of your personal data to another country. Some of these
countries do not provide the same level of data protection as the
country in which you reside and may not be recognized by the competent
authority under the applicable laws as providing an adequate level of
protection. However, we have procedures in place to ensure the
protection of your personal data. These procedures include putting steps
in place to ensure that all such entities keep your personal information
confidential and secure and only use it for the purposes that we have
specified and communicated to you. We also conduct due diligence on our
partners and ensure that any data storage centers we use to store your
personal data employ best practice data protection technologies.
2. When we transfer your information to other countries, we will use, share
and safeguard that information as described in this Policy. We only
transfer personal information to these countries, with your consent or
when it is necessary for the Services we provide to you or subject to
appropriate safeguards that assure the protection of your personal data.
7. OPTING OUT OF MARKETING COMMUNICATIONS
1. We often send targeted marketing communications, including by SMS, push
notification, email and phone, which may include:
* details of new shows and content coming up that we think you will
like;
* ways in which you can win or top up your OSN Store credits;
* the release of any mega hit titles;
* new Services we are adding including new packages, pay per view
content and movies;
* invitations to participate in competitions;
* other special offers such as discounted movie rentals, OSN Store
credits top ups and offers; and
* newsletters.
2. If you would like to opt out of these communications, you can follow the
‘unsubscribe’ instructions on the communication. To stop receiving push
notifications, please turn off push on your device. Please note that
unsubscribing may not remove you from all communications because some
communications are necessary for us to administer your account with us.
3. We are continually finding ways to improve our subscriber’s viewing
experience and we communicate these to our subscribers via our marketing
communications. If you do opt out, you will miss out on information
about upcoming new shows, promotions, offers and other benefits that are
exclusive to our subscribers. You may also miss out on show
recommendations selected for you by reference to your viewing tastes.
8. YOUR DATA PROTECTION RIGHTS
Depending on the country in which you reside, you may, subject to certain
conditions provided by applicable laws, be able to:
* request access to your personal data, which enables you to receive a copy
of the personal data we hold about you;
* request correction of the personal data that we hold about you, which
enables you to have any incomplete or inaccurate information we hold
about you corrected;
* request erasure of your personal data, which enables you to ask us to
delete or remove your personal data where there is no good reason for us
continuing to process it;
* object to processing of your personal data under certain circumstances,
including where it is based on automated processing. You may also object
where we are processing your personal data for direct marketing purposes;
* request the restriction of processing of your personal data, which
enables you to ask us to suspend the processing of personal data about
you, for example, if you want us to establish its accuracy or the reason
for processing it; and
* withdraw your consent at any time to the use of your personal data for a
particular purpose (where we have asked you for consent to use your
information for that particular purpose).
To submit a data protection request please click “Submit a Data Protection
Request” below and fill in the required details. By filling in your details
and pressing ‘submit’ you agree that OSN will hold and process your
submitted data for the purposes of processing your request, including
contacting you by telephone or email to discuss your request. If your
enquiry does not relate to your personal data but to the product and
services you receive from us, please submit a request on our help page or
by calling customer services. We may need to request specific information
from you to help us confirm your identity and ensure we can carry out your
request as required under applicable data protection laws.
* If your request is about your data protection rights, please submit it
here
Please note that the above form must only be used if you are making a data
privacy request or wish to discuss the usage of your personal data. If your
enquiry is about your subscription, then please select the correct form
below or call our customer services:
* If your request is about OSN HOME, box or subscription, please submit it
here
* If your request is about OSN+, please submit it here
9. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
1. We will keep your data only for as long as is necessary to respond to
any queries or complaints, to improve the Services that we offer to you
or to comply with any legal obligations to which we may be subject. We
may retain personal data after our contractual relationship with you
ends to deal with any post-contractual issues (in accordance with
applicable statute of limitations) or follow-up queries from you.
2. To determine the appropriate retention period for personal data, we
consider the amount, nature and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve such purposes through other means, and the
applicable legal requirements.
10. LINKS TO THIRD PARTY SITES
If you visit one of our sites, it may link to other unaffiliated
third-party websites. Please note that OSN is not, and cannot, control or
be responsible for the content or privacy and confidentiality practices of
any third-party websites. We do not endorse or make any representations
about third-party websites. This Policy does not cover the personal data
you choose to give to unrelated third parties. You must always carefully
review the privacy and confidentiality policy of any third-party website
that you may visit in order to understand how the operators of that website
may collect, store and use your personal information.
11. CHANGES TO THIS PRIVACY POLICY
We may from time to time make changes to this Policy. Please check back
regularly to keep informed of updates to this Policy. These changes are
effective immediately, after they are posted on this page.
12. CONTACT DETAILS
If you have any questions about this Policy, or our processing of your
personal data, please contact us by submitting a request by clicking on
‘Submit a Data Protection Request’ below or calling our Customer Services
department. If your enquiry does not relate to your personal data but to
the product and services you receive from us, please submit a request on
our help page or by calling customer services.
* If your request is about your data protection rights, please submit it
here
Please note that the above form must only be used if you are making a data
privacy request or wish to discuss the usage of your personal data. If your
enquiry is about your subscription, then please select the correct form
below or call our customer services:
* If your request is about OSN HOME, box or subscription, please submit it
here
* If your request is about OSN+, please submit it here
OSN COOKIE POLICY
1. Our website uses cookies to distinguish you from other users of our website.
This helps us to provide you with a good experience when you browse our
website and also allows us to improve our site.
2. A cookie is a small file of letters and numbers that we store on your
browser or the hard drive of your computer if you agree. Cookies contain
information that is transferred to your computer's hard drive.
3. We use cookies to:
* enable you to navigate the websites and provide you with our Services;
* deliver the proper content allowed in each geographical region based on
intellectual property rights licensed to us;
* identify you and your preferences when you visit our websites;
* allow you to access your account with us without logging in each time;
* ensure the security of our Services; and
* fulfil our legal obligations.
4. We use the following cookies:
* Strictly necessary cookies. These are cookies that are required for the
operation of our website. They include, for example, cookies that enable
you to log into secure areas of our website, use a shopping cart or make
use of e-billing services.
* Analytical or performance cookies. These allow us to recognise and count
the number of visitors and to see how visitors move around our website
when they are using it. This helps us to improve the way our website
works, for example, by ensuring that users are finding what they are
looking for easily.
* Functionality cookies. These are used to recognise you when you return to
our website. This enables us to personalise our content for you, greet you
by name and remember your preferences (for example, your choice of
language or region).
* Targeting cookies. These cookies record your visit to our website, the
pages you have visited and the links you have followed. We will use this
information to make our website and the advertising displayed on it more
relevant to your interests. We may also share this information with third
parties for this purpose.
5. You can block cookies by activating the setting on your browser that allows
you to refuse the setting of all or some cookies. However, if you use your
browser settings to block all cookies (including essential cookies) you may
not be able to access all or parts of our website.
6. Most browsers allow you to turn off cookies or be alerted when a cookie is
issued. If you want to know how to do this, please look at the help menu on
your browser or on following links:
* Microsoft Edge:
https://privacy.microsoft.com/windows-10-microsoft-edge-and-privacy
* Google Chrome:
https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
* Safari Mac:
https://support.apple.com/kb/PH21411?locale=fr_FR&viewlocale=en_UK
* Safari iPhone / iPad: https://support.apple.com/HT201265
* Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-Website-preferences
* Opéra : https://www.opera.com/help/tutorials/security/privacy/
* iOS: https://support.apple.com/HT201265
* Android: https://www.wikihow.com/Disable-Cookies
7. To change your settings related to sharing cookies via social networks, we
invite you to visit the following addresses:
* Facebook: https://www.facebook.com/policies/cookies/
* Twitter: https://support.twitter.com/articles/20171379
* Google+: https://support.google.com/accounts/answer/61416?hl=en
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