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WELCOME


ZULTYS CLOUD SERVICES
YOUR OMNICHANNEL BUSINESS COMMUNICATIONS PLATFORM

Zultys Cloud Services (ZCS) provides a highly advanced UC and Integrated Contact
Center solution that’s far more than just a business phone system. With seamless
integrations tailormade for today’s workforce, leverage the power of a scalable
and intelligent platform that accelerates workflows, elevates customer
engagement, and brings everyone together on a unified, intuitive interface.

Elevate Your Communications

FEATURESSTANDARD USERPREMIUM USERCONTACT CENTER USEROperator GroupHunt or ACD
GroupCustomizable Call DistributionPaging GroupAuto AttendantInternal 911 Call
NotificationsVoicemailVoicemail EscalationsVoicemail to EmailVoicemail
TranscriptionCall ForwardingPersonal Call Handling RulesCall QueueMusic on
HoldQueue Announcements – 64 sourcesZultys MX Mobile for iPhone/AndroidBasic
Reporting - ScheduledConferencing – 3 PartyPresence with Custom Note
FieldMXconferenceCall RecordingMXreport Call Detail RecordsMXreport – Contact
Center EditionLDAPSMS MessagingSalesforce IntegrationOutbound DialerZAC (Zultys
Advanced Communicator)Instant MessagingInvite Outside Contacts to IMBinding –
Work from anywhereNative SoftphoneCall Attached DataFAXScreensharingInvite
External Contacts to Group ChatsFile SharingWebchatOutlook
IntegrationVideoContact Center Agent FunctionalityContact Center Supervisor
FunctionalityCustomizable Wallboard


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