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Submitted URL: https://d12flk04.na1.hubspotlinks.com/Ctc/2M+113/d12FLk04/VVyG4G187KJwW1qngDY6w5gPJW4zFhY951X5pjN4Yn9NH3m2ndW7lCdLW6lZ3nKW5q7sKt58wFGx...
Effective URL: https://www.hubtype.com/blog/automated-claims-processing?utm_medium=email&_hsmi=266914906&_hsenc=p2ANqtz-8YMsiWAlngN0rNO...
Submission: On August 07 via manual from CZ — Scanned from DE
Effective URL: https://www.hubtype.com/blog/automated-claims-processing?utm_medium=email&_hsmi=266914906&_hsenc=p2ANqtz-8YMsiWAlngN0rNO...
Submission: On August 07 via manual from CZ — Scanned from DE
Form analysis 4 forms found in the DOM
POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/8919251/d356e944-92b2-47c4-9be5-a015d5bdbfa4
<form id="hsForm_d356e944-92b2-47c4-9be5-a015d5bdbfa4" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
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<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Email" for="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Email</span><span
class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="email" required="" placeholder="Company Email" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
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<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your First Name"
for="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>First Name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="firstname" required="" placeholder="First Name" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value=""></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Last Name" for="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Last
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<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="lastname" required="" placeholder="Last name" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value=""></div>
</div>
<div class="legal-consent-container">
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_11073005 hs-LEGAL_CONSENT.subscription_type_11073005 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list" required="">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-form-booleancheckbox-display"><input
id="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-input" type="checkbox" name="LEGAL_CONSENT.subscription_type_11073005" value="true"><span>
<p>I agree to receive other communications from Hubtype</p><span class="hs-form-required">*</span>
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</ul>
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</div>
<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
</div>
<div class="hs-richtext">
<p>By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested.</p>
</div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Subscribe"></div>
</div><input name="hs_context" type="hidden"
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name="target_iframe_d356e944-92b2-47c4-9be5-a015d5bdbfa4" style="display: none;" data-lf-form-tracking-inspected-dzlr5a5jwpa8boq2="true" data-lf-yt-playback-inspected-dzlr5a5jwpa8boq2="true"
data-lf-vimeo-playback-inspected-dzlr5a5jwpa8boq2="true"></iframe>
</form>Name: wf-form-Subscribe-Form-2 — GET
<form id="wf-form-Subscribe-Form-2" name="wf-form-Subscribe-Form-2" data-name="Subscribe Form" method="get" class="subscribe-form is-vertical" data-wf-page-id="641d758572db5f3bd2c21e4f" data-wf-element-id="1e554dd9-a2be-d20e-c831-71290b38007c"
aria-label="Subscribe Form" data-hs-cf-bound="true"></form>Name: wf-form-Subscribe-Form — GET
<form id="wf-form-Subscribe-Form" name="wf-form-Subscribe-Form" data-name="Subscribe Form" method="get" data-wf-page-id="641d758572db5f3bd2c21e4f" data-wf-element-id="acd66ffd-47b0-71a4-8a04-9b29f22fc6d2" aria-label="Subscribe Form"
data-hs-cf-bound="true"><label for="email" class="footer-heading">Subscribe</label>
<div id="w-node-ceeb3f3d-7484-fa0d-f46c-681f7620080b-f22fc6aa" class="w-embed w-script">
<script data-hubspot-rendered="true">
hbspt.forms.create({
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css: "",
formId: "d356e944-92b2-47c4-9be5-a015d5bdbfa4"
}), jQuery(window).load(function() {
jQuery(".hbspt-form input[type=hidden]").closest("fieldset").hide()
})
</script>
<div id="hbspt-form-f6c8f45e-692b-4cad-a985-37929bb41917" class="hbspt-form" data-hs-forms-root="true">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Email" for="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Email</span><span
class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="email" required="" placeholder="Company Email" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your First Name"
for="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>First Name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="firstname" required="" placeholder="First Name" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value=""></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Last Name"
for="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Last Name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="lastname" required="" placeholder="Last name" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value=""></div>
</div>
<div class="legal-consent-container">
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_11073005 hs-LEGAL_CONSENT.subscription_type_11073005 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list" required="">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-form-booleancheckbox-display"><input
id="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-input" type="checkbox" name="LEGAL_CONSENT.subscription_type_11073005" value="true"><span>
<p>I agree to receive other communications from Hubtype</p><span class="hs-form-required">*</span>
</span></label></li>
</ul>
</div>
</div>
</div>
<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
</div>
<div class="hs-richtext">
<p>By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested.</p>
</div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Subscribe"></div>
</div><input name="hs_context" type="hidden"
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</div>
<div id="shortFormContainer"></div>
<style>
.hs-imput {
max-width: 100% !important;
}
.hs-form-radio-display input[type="radio"],
input[type="checkbox"] {
width: auto;
}
</style>
</div>
</form>Name: wf-form-Cookie-Preferences — GET
<form id="cookie-preferences" name="wf-form-Cookie-Preferences" data-name="Cookie Preferences" method="get" class="fs-cc-prefs_form" data-wf-page-id="641d758572db5f3bd2c21e4f" data-wf-element-id="e41c89d1-5769-74bb-dd1f-df7334592139"
aria-label="Cookie Preferences" data-hs-cf-bound="true">
<div fs-cc="close" class="fs-cc-prefs_close" role="button" tabindex="0">
<div class="fs-cc-prefs_close-icon w-embed"><svg fill="currentColor" aria-hidden="true" focusable="false" viewBox="0 0 16 16">
<path d="M9.414 8l4.293-4.293-1.414-1.414L8 6.586 3.707 2.293 2.293 3.707 6.586 8l-4.293 4.293 1.414 1.414L8 9.414l4.293 4.293 1.414-1.414L9.414 8z"></path>
</svg></div>
</div>
<div class="fs-cc-prefs_content">
<div class="fs-cc-prefs_space-small">
<div class="fs-cc-prefs_title">Privacy Preference Center</div>
</div>
<div class="fs-cc-prefs_space-small">
<div class="fs-cc-prefs_text">This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. <br>To find out
more about the cookies we use, see our <a href="/terms/privacy-policy">Privacy Policy</a>.We won't track your information when you visit our site. But in order to comply with your preferences, we'll have to use just one tiny cookie so that
you're not asked to make this choice again.</div>
</div>
<div class="fs-cc-prefs_space-medium">
<a fs-cc="deny" href="#" class="button is-outlined is-small no-arrow w-button" role="button" tabindex="0">Reject all cookies</a><a fs-cc="allow" href="#" class="button is-small is-submit w-button" role="button" tabindex="0">Allow all cookies</a>
</div>
<div class="fs-cc-prefs_space-small">
<div class="fs-cc-prefs_title">Manage Consent Preferences by Category</div>
</div>
<div class="fs-cc-prefs_option">
<div class="fs-cc-prefs_toggle-wrapper">
<div class="fs-cc-prefs_label">Essential</div>
<div class="fs-cc-prefs_text"><strong>Always Active</strong></div>
</div>
<div class="fs-cc-prefs_text">These items are required to enable basic website functionality.</div>
</div>
<div class="fs-cc-prefs_option">
<div class="fs-cc-prefs_toggle-wrapper">
<div class="fs-cc-prefs_label">Marketing</div><label class="w-checkbox fs-cc-prefs_checkbox-field"><input type="checkbox" id="marketing-2" name="marketing-2" data-name="Marketing 2" fs-cc-checkbox="marketing"
class="w-checkbox-input fs-cc-prefs_checkbox"><span for="marketing-2" class="fs-cc-prefs_checkbox-label w-form-label">Essential</span>
<div class="fs-cc-prefs_toggle"></div>
</label>
</div>
<div class="fs-cc-prefs_text">These items are used to deliver advertising that is more relevant to you and your interests.</div>
</div>
<div class="fs-cc-prefs_option">
<div class="fs-cc-prefs_toggle-wrapper">
<div class="fs-cc-prefs_label">Personalization</div><label class="w-checkbox fs-cc-prefs_checkbox-field"><input type="checkbox" id="personalization-2" name="personalization-2" data-name="Personalization 2" fs-cc-checkbox="personalization"
class="w-checkbox-input fs-cc-prefs_checkbox"><span for="personalization-2" class="fs-cc-prefs_checkbox-label w-form-label">Essential</span>
<div class="fs-cc-prefs_toggle"></div>
</label>
</div>
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Products Automation PlatformConversational PlatformWhatsApp CampaignsDesk Industries BankingInsuranceeCommerceAirlines Blog Resources WebinarsBooks & GuidesHow ToDocumentation Case Studies Log inRequest a demo Menu Discover Hubtype Products Automation Platform Conversational Platform WhatsApp Campaigns Desk Industries Banking Insurance eCommerce Airlines Blog Resources Webinars Books & Guides How To Documentation Case Studies Log inRequest a demo Life at Hubtype Conversational Success Stories Marketing Customer Service Conversational Messaging Chatbots Customer Service AUTOMATED CLAIMS PROCESSING: USE CASES AND BENEFITS Angelique Rodrigues June 23, 2023 Claims processing is a critical aspect of the insurance industry, and yet it often poses significant challenges for companies. Extensive paperwork and complex procedures can lead to delays, inefficiencies, and ultimately, frustrated customers. So how can you relieve this frustration and start creating claims experiences that customers love? The answer is through CX automation. Conversational apps are revolutionizing the insurance industry by streamlining the claims process. In this article, we will share some real-life examples showcasing how some of the world's leading insurers have partnered with Hubtype to automate their claims processes. We will also explore the direct correlation between automation and improved customer experience. THE BENEFITS OF AUTOMATED CLAIMS PROCESSING Picture this: A customer enters into your conversational app to begin their claims process. They choose the claim type, provide the necessary information and photos, and then submit the claim. All of this is completed in a matter of minutes and within the comfort of a single conversation. Not only is automating the claims process faster and more seamless than ever, but also free of the time-constraints. Customers are able to make claims 24/7, without needing to wait for call center opening times or an agent to become available. Insurers who have automated their claims process with Hubtype have been able to resolve claims 5x faster, reduce contact center calls by up to 50%, and cut the overall cost of a claims journey by as much as 80%. Since automated claims processing means real-time and asynchronous communication, this gives customers the flexibility and control over how and when they make their claims, and customers appreciate this. In fact, 75% of customers were more satisfied with automated processes because they provide instant responses. USE CASES OF AUTOMATED CLAIMS PROCESSING FAST-TRACK CLAIMS PROCESSING Automated claims processing offers various benefits and use cases in the insurance industry. One key application is fast-track claims processing for low-risk and straightforward cases. By leveraging automated algorithms and predefined criteria, insurers can quickly process and approve claims that meet specific parameters. This streamlines the entire claims process, reducing the time it takes for policyholders to receive their settlements and increasing operational efficiency for insurance companies. EXPEDITED CLAIMS HANDLING In high-priority cases where time is of the essence, expedited claims handling becomes crucial. Automated systems can prioritize these cases based on predefined criteria, such as severity or urgency. By accelerating the processing of these claims, insurers can provide timely assistance to policyholders, especially in situations where immediate action is necessary, such as emergency medical claims or property damage claims following a natural disaster. INTELLIGENT CLAIMS ROUTING Furthermore, automated claims processing incorporates intelligent claims routing, directing each case to the appropriate departments or specialists within the organization. By analyzing claim details, such as the type of coverage and nature of the incident, the system ensures that claims are promptly routed to the right professionals who possess the expertise to handle them effectively. This intelligent routing enhances efficiency, reduces processing time, and improves customer satisfaction through a more personalized claims experience. SEAMLESS INTEGRATION WITH THIRD-PARTY SERVICES Seamless integration with third-party services and data sources is a vital aspect of automated claims processing. By connecting with external systems, such as healthcare providers, repair services, or public records databases, insurers can obtain the necessary information and documentation to process claims efficiently. This integration enables automated retrieval of relevant data, such as medical records, estimates, or legal documents, saving time and reducing manual effort for both insurers and policyholders. WHAT DOES WHATSAPP AUTOMATION LOOK LIKE IN ACTION? A great example of how conversational apps can improve customer experience for insurers is this claims journey. This demo shows just how quickly a customer is able to make a claim on their car insurance. Through this bot they are able to upload all the relevant information, as well as attach photos to their claim with just a few clicks of a button. Faster resolutions, and happier customers. START AUTOMATING YOUR CLAIMS PROCESSES Automated claims processing using CX automation and conversational apps has proven to be a game-changer in the insurance industry. Hubtype's solutions have effectively demonstrated how this technology can save time, reduce costs, and enhance the customer experience for insurers. With the continuous advancements in technology, the future of automated claims processing holds great promise for further optimization and improved efficiency. To fully explore the benefits of Hubtype's CX automation solutions in the insurance sector, book a demo with us today to start automating. Follow us Subscribe to our newsletter and receive a selection of cool articles every weeks Email* First Name* Last Name* * I agree to receive other communications from Hubtype * By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested. Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. The latest July 10, 2023 7 Signs You Need an Enterprise Chatbot Platform June 26, 2023 Is it possible to sell on Whatsapp? 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