covisian.com Open in urlscan Pro
34.79.80.137 Public Scan

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Submitted URL:
https://smile.cx/
Effective URL:
https://covisian.com/covisian-services/
Submission: On April 29 via api (April 29th 2024, 11:22:35 am UTC) from US — Scanned from DE

Form analysis
6 forms found in the DOM

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COOKIE NOTICE

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purposes for which that information will be used, please refer to our privacy
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Marketing

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 * Necessary 8
   
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    * Cookiebot
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 * About
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 * Work with us
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Global
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SMILE.CX PRO A NEW CONCEPT OF CX OPERATION

A unique set of services that enhance human intelligence and empathy through the
efficiency of AI, ensuring an excellent Customer eXperience and operations
management.

Contact now


Covisian’s vision to revolutionize customer management is the combination of
human intelligence and generative artificial intelligence.

I want to know more

Play video


WHAT ARE THE ADVANTAGES OF OUR SMILE CX PRO SERVICES?

Impact on CX

Upselling

Reaction time

%AI

Control

Standard AI approach

Lacks empathy and human attention to the customer's problem and their CX

Percentage limited by predefined rules/routing

Predefined, without human control

Daily/weekly,  limited efficiency

Risk of hallucinations

Our smile.cx approach

The CX Pro continuously monitors CX and Business KPIs

Opportunities on 100% of interactions

Real-time, CX efficiency lever

Continuously monitored and customizable

Always controlled

I want to know more


DIFFERENTIATING ELEMENTS OF OUR VOICEBOT


IMMEDIATE RESPONSE FROM AN OPERATOR



An operator can always answer the call on the first call and decide whether to
involve AI after understanding the reason for the call.




EVERY AUTOMATED CALL IS OVERSEEN BY A HUMAN



The operator oversees all calls and decides in real time whether to intervene in
conversations to maximize the CX of each individual customer.




NEW WAY OF WORKING



The agent becomes a true CX Pro, focused on business KPIs and the CX of each
customer.




MULTI SKILLED OPERATORS



The platform enables the multi skill concept; the operator becomes an
orchestrator of highly specialized bots for the specific process to be
automated.




INCREASING SERVICE EFFICIENCY



The introduction of AI into the conversation allows for managing multiple
conversations in parallel and reducing conversation times.

This allows choosing whether to use efficiency for cost reduction or improving
service levels.



Contact now


OTHER AI FEATURES OF SMILE.CX

CO-PILOT



AI suggests specific actions to the operator based on the conversation’s intent.



REAL-TIME SUMMARY



The AI’s summarization function gives the operator awareness of conversations
happening in parallel with different customers.



INFO PROVIDER & ACTION EXECUTOR



The AI not only responds to questions based on a knowledge base but also
automates parts of the customer interaction.



ADHERENCE (PLAYBOOK)



The AI is capable of verifying the adherence of the conversation between the
customer and the operator to a specific script.



I want to know more


THE COMMAND CENTER

PERFORMANCE INDICATOR



REV/H

Revenues per hour

CT/H

Contacts per hour

COST/CT

Cost per contact

CUSTOMER EXPERIENCE



NPS

Net Promoter Score

AAT

Average handling time in seconds

CSI

Customer satisfaction index

ARTIFICIAL INTELLIGENCE



% FULL AI

Percentage of calls with full AI

% FULL HUMAN

Pecentage of call 100% with agent

% BLENDING

Average number of human participation

Contact now
Ready to start delivering smiles


CONTACT US



Headquarter

Via dei Valtorta, 47 - 20127
Milano (MI) - Italia

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© Covisian 2024 | All rights reserved
C.F./P.IVA 07466520017 - R.E.A. MI 2112944 - Cap. Soc. € 837.323,04 i.v.

covisian.com Open in urlscan Pro 34.79.80.137 Public Scan

Form analysis 6 forms found in the DOM

Text Content

covisian.com Open in urlscan Pro
34.79.80.137 Public Scan

Form analysis
6 forms found in the DOM