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COMERICA / LOG OF OFX MESSAGES?

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BILLSPAM

Apr 17, 2010 @ 06:03 PM

I can't download transactions from Comerica Bank using the dropdown in Online >
Setup Online Banking. I do have an online account at Comerica. I can download
txns from Citibank, so my network connection is OK. I just logged into my
Comerica account via the web, so I know Comerica is alive.

Here's the message from MD:
The given customer ID or PIN is not valid ... Signon (for example, user ID or
password) invalid.

I called Comerica to see if I could get the OFX data to make a manual
connection. The support person asked what software I was using, consulted other
people, and came back with "we only support Money and Quicken".

Is there a log of the OFX messages between MD and the bank? Maybe I could at
least see what URL MD is using, etc.



 1. 1 Posted by Jessica Little on Apr 17, 2010 @ 06:06 PM
    
    Hi,
    
    Many financial institutions will require you to enable your accounts for
    application-based online banking. You can accomplish this by asking your
    bank to set up your account for connections from Quicken. Moneydance uses
    exactly the same OFX server connection protocol as Quicken but your bank
    representative may not know this and mistakenly believe that they do not
    support Moneydance. Calling up your bank and stating precisely the following
    should get you started. "Please enable direct connect on my account such
    that I can connect to your servers directly with Quicken. Also give me the
    login credentials I need to connect Quicken to this service."
    
    Application-based online banking often requires a different login/PIN than
    the ones that are used for ATM or web-based banking. When you enable your
    account for access from Moneydance or Quicken, your financial institution
    should let you know what customer ID/login and PIN to use.
    
    Please let me know if I can be of further assistance, and thanks for your
    interest in Moneydance!
    
    Jessica Little
    Moneydance Support
    
     * Edit

 2. 2 Posted by billspam on Apr 19, 2010 @ 09:50 PM
    
    Thanks for the very quick response ... on a Saturday!
    
    Today I called Comerica and asked about connecting with Quicken. Comerica
    charges $11/month for the privilege. Grrrr.
    
    Bill
    
     * Edit

 3. 3 Posted by Jessica Little on Apr 20, 2010 @ 02:59 PM
    
    Hi Bill,
    
    Yeah, unfortunately many, many banks charge to allow to you do direct
    connections. Luckily, if they offer OFX, QFX, OFC, or QIF transaction
    downloads, you can just download a file from their website and import it
    into Moneydance for free. A little more work, but it's cheaper than paying
    them $11 a month!
    
    Jessica Little
    Moneydance Support
    
     * Edit

    

 4. Angie Rauscher closed this discussion on Jul 24, 2011 @ 07:45 PM.

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