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Submission Tags: falconsandbox
Submission: On September 05 via api from US — Scanned from DE
Submission Tags: falconsandbox
Submission: On September 05 via api from US — Scanned from DE
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<span class="tc-carepak-title" style="display: none"> PowerShot: CarePAK PLUS (4YR) </span>
<span class="tc-carepak-description">
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<h2>DEFINITIONS</h2>
<p style="">Throughout this Contract, the following capitalized words have the stated meaning: </p>
<p><strong>"Accidental Damage From Handling"</strong>, <strong>"ADH"</strong>: refers to accidental damage from handling, meaning such damage resulting from unintentionally dropping the Covered Product or liquid spillage.
<strong>"Administrator"</strong>: the entity responsible for administrating benefits to You in accordance with the Service Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY 11747-3036.
<strong>"Claim"</strong>: a demand for payment in accordance with this Contract sent by You to the Administrator or Us. <strong>"Commercial Use"</strong>: any non-residential use; including rental, business, educational and institutional,
but not including heavy industrial use. <strong>"Contract Purchase Receipt"</strong>: the receipt document (paper or e-mail) provided to You by the Adxministrator or Retailer as proof of Your Contract purchase that indicates the Term,
Deductible, and date in which the Service Contract was purchased; which must be attached to and forms part of this Service Contract. <strong>"Failure"</strong>: the mechanical or electrical breakdown of Your Product to perform its
intended function including defects in materials or workmanship and normal wear and tear; occurring during normal use of the Product. <strong>"Original Purchase Price"</strong>: the amount paid by You for the covered Product(s); excluding
any applicable taxes and/or fees, as evidenced on Your sales/Canon purchase documentation. <strong>"Power Surge"</strong>: damages to the Product resulting from an oversupply of voltage to Your Product while properly connected to a surge
protector approved by the Underwriter's Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection of the Product to a power source. <strong>"Product(s)"</strong>: the item(s) which You
purchased and is covered by this Service Contract. <strong>"Retailer"</strong>: the seller that has been authorized by Us to sell this Service Contract to You. <strong>"Service Contract"</strong>, <strong>"Contract"</strong>: this
document detailing all coverage provisions, conditions, exclusions and limitations for this Contract that has been provided to You upon purchase completion from Our Retailer. <strong>"Term"</strong>: the period of time shown on Your
Contract Purchase Receipt which represents the duration in which the provisions of this Service Contract are valid. <strong>"We"</strong>, <strong>"Us"</strong>, <strong>"Our,"</strong> <strong>"Obligor,"</strong>
<strong>"Provider"</strong>: the party or parties obligated to provide service under this Service Contract as the service contract provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114;
(<span style="text-decoration: underline">Florida Residents:</span> this Service Contract is an agreement between You and Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038). .
<strong>"You"</strong>, <strong>"Your"</strong>: the purchaser/owner of the Product(s) covered by this Service Contract. </p>
<h2>PRODUCT ELIGIBILITY</h2>
<p>This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or
to obtain financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein.
Products must be purchased from a Retailer, and be solely intended for personal use, and not intended for Commercial Use or for resale. Accessories, external peripheral devices and/or add-on options are not covered under this Service
Contract.</p>
<h2>RENEWAL</h2>
<p>Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased no sooner than ninety (90) days prior to expiration date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty, original Service Contract and any Service Contract renewal period exceed the maximum coverage time period of five (5) years from date of Product purchase. Coverage
during the renewal period will be governed by the then current version of the Service Contract Terms & Conditions which must be agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign into
Your Canon Account at <a href="https://usa.canon.com" target="_blank" rel="noopener noreferrer">usa.canon.com</a> to view your eligible products or call 1-833-CAREPAK (1-833-227-3725).</p>
<h2>YOUR RESPONSIBILITY</h2>
<p><strong>PRODUCT PROTECTION:</strong> If damage or breakdown of the Product is suspected, You should promptly take reasonable precautions in order to protect against further damage.</p>
<h2>SERVICE CONTRACT TERM</h2>
<p><strong>EFFECTIVE DATE OF COVERAGE:</strong></p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>Damage resulting from Power Surge or Accidental Damage from Handling ("ADH"): <span style="font-weight: normal;">Coverage for damages to Your Product resulting from Power Surge or Accidental Damage From Handling, begins on the date of
Product purchase or delivery (if different from Product purchase date), and continues for the Term shown on Your Contract Purchase Receipt.</span></li>
<li>Failure resulting from Mechanical/Electrical Breakdown: <span style="font-weight: normal;">Coverage for Failure of Your Product resulting from mechanical or electrical breakdown as described in the definition of "Failure" begins upon
expiration of the shortest portion of the manufacturer's original parts and/or labor limited warranty and continues for the remainder of Your Term.</span></li>
</ol>
<h2>WHAT IS COVERED – GENERAL</h2>
<p>In accordance with the SERVICE CONTRACT TERM described above, We agree to procure the necessary services to restore Your Product to standard operating condition at Our discretion, which may result in a replacement of Your originally
covered Product in lieu of repair services, if Your Product experiences a Failure or damage from Accidental Damage From Handling ("ADH") or Power Surge.</p>
<p>If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same model. Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements.</p>
<p>IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING COSTS
COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT PERFORM TO
THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a lower selling price than Your original Product, and no refunds will be made based on the replacement product
cost difference.</p>
<p>This Service Contract is valid for repairs or replacement within the United States of America, its territories or Canada.</p>
<h2>ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN</h2>
<p>In addition to coverage for a Failure, Your Contract also provides coverage for:</p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>ACCIDENTAL DAMAGE FROM HANDLING (ADH): <span style="font-weight: normal;">labor and/or parts required to repair Your Product, or at Our sole discretion, replacement of Your original Product in lieu of repair in consideration of sudden
and unforeseen ADH.</span></li>
<li>COMPLIMENTARY CUSTOMER SUPPORT: <span style="font-weight: normal;">During your Service Contract Term and upon validation of CarePAK coverage with an active Canon Account, Your Contract includes agent-assisted support, for all CarePAK
eligible Products, via phone at 1-833-CAREPAK (1-833-227-3725) or email at <a href="mailto:carepakplus@cits.canon.com">carepakplus@cits.canon.com</a>.</span></li>
<li>NO LEMON GUARANTEE: <span style="font-weight: normal;">Within any consecutive twelve (12) month period, if Your Product has three (3) repairs covered under Your Contract for the same problem and a fourth (4th) repair is required for
the same problem and considered covered under Your Contract, We will replace Your Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion, provide You with reimbursement equal to the fair
market value of the Product as determined by Us based upon the age of the Product and subject to the LIMIT OF LIABILITY section. Any repair services performed while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this benefit.</span></li>
<li>CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: <span style="font-weight: normal;">You are entitled to one (1) Canon Maintenance Service (CMS) procedure per covered Product per year for each year of coverage during the
coverage period. This service includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens Maintenance Service. The CMS service benefit for each Product is not transferable to any other Product. For more details on the
service, please visit <a href="https://usa.canon.com/maintenance" target="_blank" rel="noopener noreferrer">usa.canon.com/maintenance</a>.</span></li>
</ol>
<h2>DEDUCTIBLE</h2>
<p>There is no Deductible required to obtain service on Your Product under this Service Contract.</p>
<h2>OBTAINING SERVICE</h2>
<p><strong>IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS
CONTRACT.</strong></p>
<p>THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially reasonable efforts to service and ship Your repair or replacement within five (5)
business days after you receive the No Charge Repair Acknowledgement correspondence via email and subject to availability of parts or replacement Product. Note that business days are Monday through Friday, 9am-5pm, and exclude Canon
observed holidays, and any periods where unavailability is due to circumstances beyond Canon's control.</p>
<p>If You need to file a Claim under this Service Contract or verify Your coverage, call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725). To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and collect any additional information necessary from You and about Your covered Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such service. In general:</p>
<ol style="list-style-type: decimal;">
<li>If Your covered Product is a camera, video, lens, flash, projector or binoculars, You can also arrange for service under this Contract online by visiting the Administrator's Product Repair Page at www.usa.canon.com/support.</li>
<li>If Your covered Product is a printer, scanner or multifunction printer, the Administrator is unable to authorize service for these particular products through its website; You must call the Administrator's Customer Care Center at
1-833-CAREPAK (1-833-227-3725) to initiate service.</li>
</ol>
<p>Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the Administrator instructs You to do so. If You are instructed by the Administrator to transport or ship Your Product, be sure to include the
following with Your Product:</p>
<ul style="list-style-type: none;">
<li>(1) a copy of Your Contract Purchase Receipt;</li>
<li>(2) a brief written description of the problem You are experiencing with the Product; and</li>
<li>(3) a prominent notation of Your repair authorization number that the Administrator gave You.</li>
</ul>
<p>Please use caution when transporting and/or shipping Your Product as directed by the Administrator, as We are not liable for any freight charges or damages due to improper packaging by You or Your representative.</p>
<p>If Your Term expires during the time of an approved Claim, Your coverage under the Contract will be extended until the date in which Your approved Claim in progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.</p>
<h2>LIMIT OF LIABILITY</h2>
<p>During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services in connection with all Claims pursuant to this Service Contract is:</p>
<ol style="list-style-type:">
<li>One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is ineligible for continued coverage under Your original Contract); OR</li>
<li>Two (2) Product replacements for covered Claims for Power Surge or Failures (in which Your replacement products are automatically covered under Your original Contract for the remainder of Your Term).</li>
</ol>
<p>Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety and coverage ends.</p>
<p>NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT,
FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO
YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.</p>
<h2>WHAT IS NOT COVERED (GENERAL EXCLUSIONS)</h2>
<p><strong>THIS SERVICE CONTRACT DOES NOT COVER:</strong></p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE), MISHANDLING,
IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING,
MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.</li>
<li>SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE
PROBLEMS.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS AND DISPOSABLE PRINT HEADS.</li>
<li>PREVENTIVE MAINTENANCE.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.</li>
<li>ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.</li>
<li>ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE UNITED STATES OF AMERICA, ITS TERRITORIES OR CANADA.</li>
<li>PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).</li>
<li>COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR FINISH),
RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.</li>
<li>ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.</li>
<li>BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.</li>
<li>ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.</li>
<li>ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.</li>
<li>ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.</li>
</ol>
<p><strong>YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED
PRODUCT, AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT.
IF YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE® RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND
AT <a href="https://usa.canon.com/carepak-plus" target="_blank" rel="noopener noreferrer">USA.CANON.COM/CAREPAK-PLUS</a>.</strong></p>
<p><strong>IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY SHIPPING AND/OR ON-SITE SERVICING COSTS.</strong></p>
<h2>OUR RIGHT TO RECOVER PAYMENT</h2>
<p>If You have a right to recover against another party for anything We have paid under this Service Contract, Your rights shall become Our rights. You shall do whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.</p>
<h2>CANCELLATION</h2>
<p>You may cancel this Service Contract at any time by informing the Administrator of Your cancellation request. If such request is within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent
(100%) refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us. If such request is made after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund
of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us and less an administrative fee not to exceed ten percent (10%) of the Service Contract purchase price, or twenty-five dollars ($25.00), whichever
is less. In no event will any imposed administrative fee exceed twenty-five dollars ($25.00).</p>
<p>We may only cancel this Service Contract for the following reasons:</p>
<ul style="list-style-type: none;">
<li>1) non-payment of the Service Contract fee by You;</li>
<li>2) material misrepresentation by You to Us; or</li>
<li>3) substantial breach of duties by You under this Service Contract in relation to the covered Product or its use.</li>
</ul>
<p>If We cancel this Service Contract, We must provide written notice to You at least fifteen (15) days prior to the effective date of cancellation. Such notice will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We cancel this Service Contract, You will receive a pro-rata refund based upon one hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.</p>
<p>NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only.</p>
<h2>GUARANTY</h2>
<p>This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our performance under this Service Contract. Should We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or in the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service Contract price, You are entitled to make a direct
claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.</p>
<h2>TRANSFERABILITY</h2>
<p>If You are the original purchaser of this Service Contract and wish to transfer coverage under this Service Contract to a different owner, You may initiate a one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The CANCELLATION provisions apply to the original purchaser of this Service Contract only.</p>
<h2>ENTIRE AGREEMENT</h2>
<p>This Service Contract, including the terms, conditions, limitations, exceptions and exclusions, and Your Contract Purchase Receipt, constitute the entire agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.</p>
<h2>SPECIAL STATE REQUIREMENTS</h2>
<p><strong>Regulation of service contracts may vary widely from state to state. Any provision within this Service Contract which conflicts with the laws of the state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Contract was purchased in one of the following states and supersede any other provision within
Your Service Contract terms and conditions to the contrary.</strong>
</p>
<p><strong>Alabama:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. Any refund may be credited to any outstanding balance of Your account and the excess, if any, returned to You.</p>
<p><strong>Arizona:</strong> WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded.</p>
<p><strong>Arkansas:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p>OBTAINING SERVICE is amended to include: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs
made to Your Product. If a repair or replacement occurs when the Administrator's office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible.
Failure to call in and report the claim will result in non-payment.</p>
<p><strong>California:</strong> CANCELLATION is amended as follows: This Service Contract may be cancelled by You for any reason, including, but not limited to, the Product covered under this Service Contract being sold, lost, stolen or
destroyed. If You decide to cancel Your Service Contract, and Your cancellation notice is received by the Administrator within thirty (30) days and You have made no claims against the Service Contract, You will be refunded the full
Service Contract price; or if Your Service Contract is cancelled by written notice after thirty (30) days from the date You received this Service Contract, You will be refunded a pro-rated amount of the Service Contract price, less any
claims paid, less an administrative fee of ten percent (10%) of the Service Contract price or twenty-five dollars ($25), whichever is less. If a cancellation refund is not paid or credited within thirty (30) days after Your cancellation
request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.</p>
<p>The following disclosure statement is added to this Service Contract: Canon U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for this
Service Contract.</p>
<p><strong>Colorado:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Connecticut:</strong> The following disclosure statement is added to this Service Contract: In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Equipment, the cost of repair of the Equipment and a copy of the warranty Service Contract.</p>
<p>CANCELLATION is amended as follows: You may cancel Your Service Contract if the covered Equipment is sold, lost, stolen, or destroyed.</p>
<p><strong>District of Columbia:</strong> CANCELLATION is amended as follows: If Your refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, We will add an extra ten percent (10%) to Your due
refund for every thirty (30) days the refund is not paid by Us.</p>
<p><strong>Florida:</strong> The definition of <strong>"We"</strong>, <strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong> is deleted and replaced with the following: <strong>"We"</strong>,
<strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong>: Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038. This Service Contract is
between the Provider, Technology Insurance Company, Inc. (License No. 03605) and You. </p>
<p>CANCELLATION is amended as follows: You may cancel Your Service Contract by informing the selling dealer or the Administrator. In the event the Service Contract is canceled by You, return of the premium shall be based upon ninety percent
(90%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf. In the event the Service Contract is canceled by the Administrator or Provider, return of the premium shall be
based upon one hundred percent (100%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf.</p>
<p>GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract. </p>
<p>The following disclosure statement is added to this Service Contract: The rates charged to You for this Service Contract are not subject to regulation by the Florida Office of Insurance Regulation.</p>
<p><strong>Georgia:</strong> WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded.</p>
<p>CANCELLATION is amended as follows: The Provider may not cancel this Service Contract except for fraud by You, material misrepresentation by You, or nonpayment by You. Notice of such cancellation will be in writing and given at least
thirty (30) days prior to cancellation.</p>
<p>If You cancel this Service Contract within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent (100%) refund of the Service Contract purchase price paid by You, less the amount of any claims
paid. If You cancel the contract within thirty (30) days of the contract purchase date, and no claim has been made, a ten percent (10%) penalty per month shall be added to any refund that is not paid or credited within forty-five (45)
days after receipt of the cancellation request. If Cancellation request is made by You after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund of the Service Contract purchase price paid by
You, less any claims that have been paid or less the cost of repairs made on Your behalf, and less an administrative fee not to exceed ten percent (10%) of the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less</p>
<p>The following disclosure statement is added to this Service Contract: This Service Contract will be interpreted and enforced according to the laws of the state of Georgia.</p>
<p><strong>Hawaii:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Illinois:</strong> The following disclosure statement is added to this Service Contract: Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to normal wear
and tear after the effective date of this Service Contract. This Service Contract does cover failures resulting from normal wear and tear.</p>
<p><strong>Indiana:</strong> The following disclosure statements are added to this Service Contract: Your proof of payment to the Retailer for this Service Contract shall be considered proof of payment to the insurance company which
guarantees Our obligations to You. This Service Contract is not insurance and is not subject to Indiana insurance law.</p>
<p><strong>Maine:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Maryland:</strong> CANCELLATION is amended as follows: No cancellation fee shall apply. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is
not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original
purchaser of the Service Contract.</p>
<p><strong>Massachusetts:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Minnesota:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Missouri:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. If Your cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata refund of the Service Contract purchase price. No cancellation fee will apply. In no event will claims paid
be deducted from any refund.</p>
<p><strong>Nevada:</strong> The following disclosure statement is added to this Service Contract: If You are not satisfied with the manner in which We are handling your claim, You may contact the Nevada Insurance Commissioner toll-free at
(888)-872-3234.</p>
<p>CANCELLATION is amended as follows: Any reference to Administrative Fee is deleted and replaced with the term Cancellation Fee. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not processed within forty-five (45) days, a penalty of ten percent (10%) of the Service Contract price will be added to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. The Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the
Provider may only cancel this Service Contract for non-payment by You, fraud or material misrepresentation by You in obtaining the Contract, or in presenting a Claim, or a substantial breach of duties by You relating to the Covered
Product or its use if it occurred after the effective date of the Contract and it substantially and materially increased the service required under the Contract. If the Provider cancels Your Service Contract You will be entitled to a
pro-rata refund of the unearned Service Contract fee, no cancellation fee will be deducted. If Your Service Contract was financed, the outstanding balance will be deducted from any refund. In no event will claims be deducted from any
refund.</p>
<p>OBTAINING SERVICE is amended to include: This Contract will not cover any unauthorized or non-manufacturer recommended modifications to Your Product, or any damages arising from such unauthorized or non-manufacturer recommended
modifications. However, if Your Product is modified in a manner that is not recommended by the manufacturer of Your Product, this Contract will continue to provide any applicable Coverage that is not related to the unauthorized or
non-manufacturer recommended modification or any damages arising there from, unless such Coverage is otherwise excluded by the terms of this Contract.</p>
<p><strong>New Hampshire:</strong> The following disclosure statement is added to this Service Contract: In the event You do not receive satisfaction under this Service Contract, You may contact the New Hampshire Insurance Department at, 21
South Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.</p>
<p><strong>New Jersey:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.</p>
<p><strong>New Mexico:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
sixty (60) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. The Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the Provider may only cancel this Service Contract for:
Non-payment, discovery of fraud or material misrepresentation by You in obtaining the Contract or in presenting a Claim, or discovery of either of the following: an act of omission, or violation of any condition of the Contract if it
occurred after the effective date of the Contract.</p>
<p><strong>New York:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within thirty
(30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.</p>
<p><strong>North Carolina:</strong> CANCELLATION is amended as follows: Any cancellation fee shall not exceed the lesser of ten percent (10%) of the pro rata refund amount or twenty-five ($25.00) dollars. We may cancel this Service Contract
only for non-payment of the purchase price of the Service Contract or a direct violation of the Service Contract by You.</p>
<p><strong>Oklahoma:</strong> The following disclosure statement is added to this Service Contract: The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma Identification # 44200963. This is not an insurance
contract. Coverage afforded under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty Association.</p>
<p>CANCELLATION is deleted in its entirety and replaced with the following: If You cancel this service warranty within the first thirty (30) days and no claim has been authorized or paid within the first thirty (30) days, We will refund the
entire service warranty contract purchase price. If You cancel this service warranty after the first thirty (30) days, or have made a claim within the first thirty (30) days, return of the provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract. If We cancel this service warranty, return of the provider fee shall be based upon one hundred percent (100%) of
unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract.</p>
<p><strong>Oregon:</strong> OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior
to having any repairs made to Your Product. If You reasonably determine that You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair.
You must then call the Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim
may result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.</p>
<p>The following disclosure statement is added to this Service Contract: If the purchase of this Contract was financed, any outstanding balance due to the finance company will be deducted from any due refund and paid to the finance company
instead of You. The refund amount paid to the finance company may be less than the Contract purchase price financed if claims have been paid by Us.</p>
<p><strong>South Carolina:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p>The following disclosure statement is added to this Service Contract: If You have any questions regarding this Service Contract, or a complaint against the Obligor, You may contact the South Carolina Department of Insurance at 1201 Main
Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.</p>
<p><strong>Texas:</strong> The definition of Administrator is amended to add the following: Canon, USA, Inc. Service Contract Administrator No. 330.</p>
<p>The following disclosure statement is added to this Service Contract: If You have any questions regarding the regulation of the Service Contract Provider or a complaint against the Obligor, You may contact the Texas Department of
Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800) 803-9202.</p>
<p>CANCELLATION is amended as follows: You may return this Service Contract within thirty (30) days of the date of purchase of this Service Contract. If this Service Contract is cancelled within the first thirty (30) days, We will refund
the entire Service Contract charge, less claims paid. If this Service Contract is cancelled after the first thirty (30) days, You will receive a pro-rata refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A ten
percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of Your cancellation request to the provider. You may apply for reimbursement directly to the insurer if a refund or credit is not paid
before the 46th day after the date on which the Service Contract is canceled. These provisions apply only to the original purchaser of the Service Contract. If We cancel this Service Contract, We shall mail a written notice to You at the
last known address held by Us before the fifth day preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation. However, prior notice is not required if the reason for
cancellation is nonpayment of the provider fee, fraud or a material misrepresentation by the Service Contract Holder to the provider or the provider's administrator, or a substantial breach of duties by the Service Contract Holder
relating to the covered product or its use. If We cancel this Service Contract, no cancellation fee shall apply.</p>
<p><strong>Utah:</strong> The following disclosure statement is added to this Service Contract: Coverage afforded under this Service Contract is not guaranteed by the Property and Casualty Guaranty Association.</p>
<p>CANCELLATION is amended as follows: We may only cancel this Service Contract for material misrepresentation, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel this
Service Contract for non-payment, such cancellation will be effective ten (10) days after the mailing of notice. If We cancel this Service Contract for material misrepresentation of a substantial breach of duties, such cancellation will
be effective thirty (30) days after mailing of notice. This Service Contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM
section is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your
Product. If a repair or replacement occurs when the Administrator's office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible. Failure to
call in and report the claim will result in non-payment.</p>
<p><strong>Virginia:</strong> The following disclosure statement is added to this Service Contract: If any promise made in the Contract has been denied or has not been honored within sixty (60) days after your request, you may contact the
Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at
<a href="http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml" target="_blank" rel="noopener noreferrer">http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml</a> to file a complaint.</p>
<p><strong>Washington:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. In the event We cancel this Service Contract, We will mail a written notice to You at Your last known address at least twenty-one (21) days prior to cancellation with the effective date for the cancellation and the reason for
cancellation.</p>
<p>The following disclosure statement is added to this Service Contract: What is Not Covered from coverage are limited to those expressly stated under the "WHAT IS NOT COVERED (GENERAL EXCLUSIONS)” section above.</p>
<p>GUARANTY is amended to include: You may file a claim directly with Wesco Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038 or 866-505-4048.</p>
<p>The following disclosure statement is added to this Service Contract: The State of Washington is the jurisdiction for any civil action in connection with this Contract.</p>
<p><strong>Wisconsin:</strong> The following disclosure statement is added to this Service Contract: <strong>THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE</strong>.</p>
<p>CANCELLATION is deleted and replaced with the following: You may cancel this Service Contract at any time. We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of
duties by You relating to the covered property or its use. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least five (5) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. If We cancel for any reason other than nonpayment, then We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and
less a cancellation fee not to exceed ten percent (10%) of the Contract purchase price paid.</p>
<p>If this Service Contract is canceled within thirty (30) days of the date of purchase and no claims have been paid, the Administrator shall return one hundred percent (100%) of the purchase price paid and the Service Contract shall be
void. The right to void the Service Contract applies only to the original purchaser of the Service Contract. If the refund is not paid or credited within forty-five (45) days after return of the Service Contract to Us, We shall pay a ten
percent (10%) per month penalty of the refund amount outstanding, which We shall add to the amount of the refund.</p>
<p>For service Contracts canceled subsequent to the period stated in the preceding paragraph or if a claim has been made under this service Contract within such period, We shall refund one hundred percent (100%) of the unearned pro rata
provider fee, less any claims paid and less a cancellation fee not to exceed ten percent (10%) of the Service Contract purchase price paid.</p>
<p>If You request cancellation due to a total loss of Your Product which is not covered by a replacement under the terms of Your Service Contract, the Administrator shall return one hundred percent (100%) of the unearned pro-rata Service
Contract purchase price paid, less claims paid. Unauthorized repairs may not be covered.</p>
<p>GUARANTY is amended to include: Our obligations under this Service Contract are insured under a service contract reimbursement insurance policy. Should We fail to pa any claim or fail to replace the Product covered under this Service
Contract within sixty (60) days after You provide proof of loss or, in the event You cancel this Service Contract and We fail to refund the unearned portion of the Service Contract Purchase Price or, if the Provider becomes insolvent or
otherwise financially impaired, You are entitled to make a direct claim against the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038 for reimbursement, payment or provision of this
Service Contract.</p>
<p><strong>Wyoming:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least ten (10) days prior to cancellation. The notice shall state the effective date of the cancellation and the reason for
the cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You to the provider or a substantial breach of duties by You relating to the covered product
or its use.</p>
<p style="text-align: center;">For questions about this Service Contract or to obtain a copy of these terms & conditions, log onto the Administrator's website at
<a href="https://www.usa.canon.com/carepak-plus" target="_blank" rel="noopener noreferrer">www.usa.canon.com/carepak-plus</a> or call 1-833-CAREPAK.</p>
</div>
</span>
</div>
<!-- Warranty notice -->
<div id="9621b034aa-warranty-notice" style="display:none;">
<p>NOTICE CONCERNING THE LEGAL WARRANTY</p>
<p>The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.</p>
<p>The goods must be usable</p>
<ul>
<li>
<p>for the purposes for which they are ordinarily used (section 37 of the Act) and</p>
</li>
<li>
<p>in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).</p>
</li>
</ul>
<p>For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.</p>
<div class="legal-warr-ack"><input class="legal-warranty-ack" style="visibility: visible; opacity: unset;" name="legal-warranty-ack" type="checkbox" value="agreed">I acknowledge that I was given the notice, and that I have read the notice
concerning legal warranty.</div>
<div class="legal-warr-ack">
<input class="legal-warranty-ack" style="visibility: visible; opacity: 1;" name="legal-warranty-ack" type="checkbox" value="agreed"> I acknowledge that I was given the notice, and that I have read the notice concerning legal warranty.
</div>
</div>
<!-- Manufacturer warranty notice -->
<div id="9621b034aa-manufacturer-warranty-notice" style="display:none;">
<p>Please note that a manufacturer's warranty of one year starting at the time of purchase comes with this product. CarePAK extended warranty begins after the manufacturer's warranty expires.</p>
<div class="legal-warr-ack"><input class="legal-warranty-ack-2" style="visibility: visible; opacity: unset;" name="legal-warranty-ack" type="checkbox" value="agreed">I acknowledge that I have read and understand the manufacturer's warranty.
</div>
<div class="legal-warr-ack">
<input class="legal-warranty-ack-2" style="visibility: visible;
opacity: 1;" name="legal-warranty-ack-2" type="checkbox" value="agreed"> I acknowledge that I have read and understand the manufacturers warranty.
</div>
</div>
<input type="radio" id="carepak-9621B020AA" data-price="$48.99" data-carepak-type="Add a CarePAK for Accidental Damage Protection and Image Recovery." data-carepak-type-code="plus" data-carepak-term="2-Year"
data-product-name="PowerShot: CarePAK PLUS (2YR)" name="carepak_product" value="60871">
<label for="carepak-9621B020AA"> 2-Year Plan <b>$48.99</b></label>
<!-- Are you a Quebec resident? -->
<div id="9621b020aa-confirm-first" style="display:none;">
<div>Are you a Quebec resident?</div>
</div>
<!-- Extended warranty notice -->
<div id="9621b020aa-extended-warranty-notice" style="display:none;">
<span class="tc-carepak-title" style="display: none"> PowerShot: CarePAK PLUS (2YR) </span>
<span class="tc-carepak-description">
<div data-content-type="html" data-appearance="default" data-element="main" data-decoded="true">
<h2>DEFINITIONS</h2>
<p style="">Throughout this Contract, the following capitalized words have the stated meaning: </p>
<p><strong>"Accidental Damage From Handling"</strong>, <strong>"ADH"</strong>: refers to accidental damage from handling, meaning such damage resulting from unintentionally dropping the Covered Product or liquid spillage.
<strong>"Administrator"</strong>: the entity responsible for administrating benefits to You in accordance with the Service Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY 11747-3036.
<strong>"Claim"</strong>: a demand for payment in accordance with this Contract sent by You to the Administrator or Us. <strong>"Commercial Use"</strong>: any non-residential use; including rental, business, educational and institutional,
but not including heavy industrial use. <strong>"Contract Purchase Receipt"</strong>: the receipt document (paper or e-mail) provided to You by the Adxministrator or Retailer as proof of Your Contract purchase that indicates the Term,
Deductible, and date in which the Service Contract was purchased; which must be attached to and forms part of this Service Contract. <strong>"Failure"</strong>: the mechanical or electrical breakdown of Your Product to perform its
intended function including defects in materials or workmanship and normal wear and tear; occurring during normal use of the Product. <strong>"Original Purchase Price"</strong>: the amount paid by You for the covered Product(s); excluding
any applicable taxes and/or fees, as evidenced on Your sales/Canon purchase documentation. <strong>"Power Surge"</strong>: damages to the Product resulting from an oversupply of voltage to Your Product while properly connected to a surge
protector approved by the Underwriter's Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection of the Product to a power source. <strong>"Product(s)"</strong>: the item(s) which You
purchased and is covered by this Service Contract. <strong>"Retailer"</strong>: the seller that has been authorized by Us to sell this Service Contract to You. <strong>"Service Contract"</strong>, <strong>"Contract"</strong>: this
document detailing all coverage provisions, conditions, exclusions and limitations for this Contract that has been provided to You upon purchase completion from Our Retailer. <strong>"Term"</strong>: the period of time shown on Your
Contract Purchase Receipt which represents the duration in which the provisions of this Service Contract are valid. <strong>"We"</strong>, <strong>"Us"</strong>, <strong>"Our,"</strong> <strong>"Obligor,"</strong>
<strong>"Provider"</strong>: the party or parties obligated to provide service under this Service Contract as the service contract provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114;
(<span style="text-decoration: underline">Florida Residents:</span> this Service Contract is an agreement between You and Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038). .
<strong>"You"</strong>, <strong>"Your"</strong>: the purchaser/owner of the Product(s) covered by this Service Contract. </p>
<h2>PRODUCT ELIGIBILITY</h2>
<p>This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or
to obtain financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein.
Products must be purchased from a Retailer, and be solely intended for personal use, and not intended for Commercial Use or for resale. Accessories, external peripheral devices and/or add-on options are not covered under this Service
Contract.</p>
<h2>RENEWAL</h2>
<p>Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased no sooner than ninety (90) days prior to expiration date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty, original Service Contract and any Service Contract renewal period exceed the maximum coverage time period of five (5) years from date of Product purchase. Coverage
during the renewal period will be governed by the then current version of the Service Contract Terms & Conditions which must be agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign into
Your Canon Account at <a href="https://usa.canon.com" target="_blank" rel="noopener noreferrer">usa.canon.com</a> to view your eligible products or call 1-833-CAREPAK (1-833-227-3725).</p>
<h2>YOUR RESPONSIBILITY</h2>
<p><strong>PRODUCT PROTECTION:</strong> If damage or breakdown of the Product is suspected, You should promptly take reasonable precautions in order to protect against further damage.</p>
<h2>SERVICE CONTRACT TERM</h2>
<p><strong>EFFECTIVE DATE OF COVERAGE:</strong></p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>Damage resulting from Power Surge or Accidental Damage from Handling ("ADH"): <span style="font-weight: normal;">Coverage for damages to Your Product resulting from Power Surge or Accidental Damage From Handling, begins on the date of
Product purchase or delivery (if different from Product purchase date), and continues for the Term shown on Your Contract Purchase Receipt.</span></li>
<li>Failure resulting from Mechanical/Electrical Breakdown: <span style="font-weight: normal;">Coverage for Failure of Your Product resulting from mechanical or electrical breakdown as described in the definition of "Failure" begins upon
expiration of the shortest portion of the manufacturer's original parts and/or labor limited warranty and continues for the remainder of Your Term.</span></li>
</ol>
<h2>WHAT IS COVERED – GENERAL</h2>
<p>In accordance with the SERVICE CONTRACT TERM described above, We agree to procure the necessary services to restore Your Product to standard operating condition at Our discretion, which may result in a replacement of Your originally
covered Product in lieu of repair services, if Your Product experiences a Failure or damage from Accidental Damage From Handling ("ADH") or Power Surge.</p>
<p>If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same model. Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements.</p>
<p>IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING COSTS
COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT PERFORM TO
THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a lower selling price than Your original Product, and no refunds will be made based on the replacement product
cost difference.</p>
<p>This Service Contract is valid for repairs or replacement within the United States of America, its territories or Canada.</p>
<h2>ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN</h2>
<p>In addition to coverage for a Failure, Your Contract also provides coverage for:</p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>ACCIDENTAL DAMAGE FROM HANDLING (ADH): <span style="font-weight: normal;">labor and/or parts required to repair Your Product, or at Our sole discretion, replacement of Your original Product in lieu of repair in consideration of sudden
and unforeseen ADH.</span></li>
<li>COMPLIMENTARY CUSTOMER SUPPORT: <span style="font-weight: normal;">During your Service Contract Term and upon validation of CarePAK coverage with an active Canon Account, Your Contract includes agent-assisted support, for all CarePAK
eligible Products, via phone at 1-833-CAREPAK (1-833-227-3725) or email at <a href="mailto:carepakplus@cits.canon.com">carepakplus@cits.canon.com</a>.</span></li>
<li>NO LEMON GUARANTEE: <span style="font-weight: normal;">Within any consecutive twelve (12) month period, if Your Product has three (3) repairs covered under Your Contract for the same problem and a fourth (4th) repair is required for
the same problem and considered covered under Your Contract, We will replace Your Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion, provide You with reimbursement equal to the fair
market value of the Product as determined by Us based upon the age of the Product and subject to the LIMIT OF LIABILITY section. Any repair services performed while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this benefit.</span></li>
<li>CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: <span style="font-weight: normal;">You are entitled to one (1) Canon Maintenance Service (CMS) procedure per covered Product per year for each year of coverage during the
coverage period. This service includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens Maintenance Service. The CMS service benefit for each Product is not transferable to any other Product. For more details on the
service, please visit <a href="https://usa.canon.com/maintenance" target="_blank" rel="noopener noreferrer">usa.canon.com/maintenance</a>.</span></li>
</ol>
<h2>DEDUCTIBLE</h2>
<p>There is no Deductible required to obtain service on Your Product under this Service Contract.</p>
<h2>OBTAINING SERVICE</h2>
<p><strong>IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS
CONTRACT.</strong></p>
<p>THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially reasonable efforts to service and ship Your repair or replacement within five (5)
business days after you receive the No Charge Repair Acknowledgement correspondence via email and subject to availability of parts or replacement Product. Note that business days are Monday through Friday, 9am-5pm, and exclude Canon
observed holidays, and any periods where unavailability is due to circumstances beyond Canon's control.</p>
<p>If You need to file a Claim under this Service Contract or verify Your coverage, call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725). To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and collect any additional information necessary from You and about Your covered Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such service. In general:</p>
<ol style="list-style-type: decimal;">
<li>If Your covered Product is a camera, video, lens, flash, projector or binoculars, You can also arrange for service under this Contract online by visiting the Administrator's Product Repair Page at www.usa.canon.com/support.</li>
<li>If Your covered Product is a printer, scanner or multifunction printer, the Administrator is unable to authorize service for these particular products through its website; You must call the Administrator's Customer Care Center at
1-833-CAREPAK (1-833-227-3725) to initiate service.</li>
</ol>
<p>Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the Administrator instructs You to do so. If You are instructed by the Administrator to transport or ship Your Product, be sure to include the
following with Your Product:</p>
<ul style="list-style-type: none;">
<li>(1) a copy of Your Contract Purchase Receipt;</li>
<li>(2) a brief written description of the problem You are experiencing with the Product; and</li>
<li>(3) a prominent notation of Your repair authorization number that the Administrator gave You.</li>
</ul>
<p>Please use caution when transporting and/or shipping Your Product as directed by the Administrator, as We are not liable for any freight charges or damages due to improper packaging by You or Your representative.</p>
<p>If Your Term expires during the time of an approved Claim, Your coverage under the Contract will be extended until the date in which Your approved Claim in progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.</p>
<h2>LIMIT OF LIABILITY</h2>
<p>During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services in connection with all Claims pursuant to this Service Contract is:</p>
<ol style="list-style-type:">
<li>One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is ineligible for continued coverage under Your original Contract); OR</li>
<li>Two (2) Product replacements for covered Claims for Power Surge or Failures (in which Your replacement products are automatically covered under Your original Contract for the remainder of Your Term).</li>
</ol>
<p>Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety and coverage ends.</p>
<p>NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT,
FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO
YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.</p>
<h2>WHAT IS NOT COVERED (GENERAL EXCLUSIONS)</h2>
<p><strong>THIS SERVICE CONTRACT DOES NOT COVER:</strong></p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE), MISHANDLING,
IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING,
MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.</li>
<li>SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE
PROBLEMS.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS AND DISPOSABLE PRINT HEADS.</li>
<li>PREVENTIVE MAINTENANCE.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.</li>
<li>ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.</li>
<li>ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE UNITED STATES OF AMERICA, ITS TERRITORIES OR CANADA.</li>
<li>PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).</li>
<li>COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR FINISH),
RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.</li>
<li>ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.</li>
<li>BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.</li>
<li>ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.</li>
<li>ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.</li>
<li>ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.</li>
</ol>
<p><strong>YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED
PRODUCT, AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT.
IF YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE® RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND
AT <a href="https://usa.canon.com/carepak-plus" target="_blank" rel="noopener noreferrer">USA.CANON.COM/CAREPAK-PLUS</a>.</strong></p>
<p><strong>IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY SHIPPING AND/OR ON-SITE SERVICING COSTS.</strong></p>
<h2>OUR RIGHT TO RECOVER PAYMENT</h2>
<p>If You have a right to recover against another party for anything We have paid under this Service Contract, Your rights shall become Our rights. You shall do whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.</p>
<h2>CANCELLATION</h2>
<p>You may cancel this Service Contract at any time by informing the Administrator of Your cancellation request. If such request is within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent
(100%) refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us. If such request is made after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund
of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us and less an administrative fee not to exceed ten percent (10%) of the Service Contract purchase price, or twenty-five dollars ($25.00), whichever
is less. In no event will any imposed administrative fee exceed twenty-five dollars ($25.00).</p>
<p>We may only cancel this Service Contract for the following reasons:</p>
<ul style="list-style-type: none;">
<li>1) non-payment of the Service Contract fee by You;</li>
<li>2) material misrepresentation by You to Us; or</li>
<li>3) substantial breach of duties by You under this Service Contract in relation to the covered Product or its use.</li>
</ul>
<p>If We cancel this Service Contract, We must provide written notice to You at least fifteen (15) days prior to the effective date of cancellation. Such notice will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We cancel this Service Contract, You will receive a pro-rata refund based upon one hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.</p>
<p>NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only.</p>
<h2>GUARANTY</h2>
<p>This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our performance under this Service Contract. Should We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or in the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service Contract price, You are entitled to make a direct
claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.</p>
<h2>TRANSFERABILITY</h2>
<p>If You are the original purchaser of this Service Contract and wish to transfer coverage under this Service Contract to a different owner, You may initiate a one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The CANCELLATION provisions apply to the original purchaser of this Service Contract only.</p>
<h2>ENTIRE AGREEMENT</h2>
<p>This Service Contract, including the terms, conditions, limitations, exceptions and exclusions, and Your Contract Purchase Receipt, constitute the entire agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.</p>
<h2>SPECIAL STATE REQUIREMENTS</h2>
<p><strong>Regulation of service contracts may vary widely from state to state. Any provision within this Service Contract which conflicts with the laws of the state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Contract was purchased in one of the following states and supersede any other provision within
Your Service Contract terms and conditions to the contrary.</strong>
</p>
<p><strong>Alabama:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. Any refund may be credited to any outstanding balance of Your account and the excess, if any, returned to You.</p>
<p><strong>Arizona:</strong> WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded.</p>
<p><strong>Arkansas:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p>OBTAINING SERVICE is amended to include: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs
made to Your Product. If a repair or replacement occurs when the Administrator's office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible.
Failure to call in and report the claim will result in non-payment.</p>
<p><strong>California:</strong> CANCELLATION is amended as follows: This Service Contract may be cancelled by You for any reason, including, but not limited to, the Product covered under this Service Contract being sold, lost, stolen or
destroyed. If You decide to cancel Your Service Contract, and Your cancellation notice is received by the Administrator within thirty (30) days and You have made no claims against the Service Contract, You will be refunded the full
Service Contract price; or if Your Service Contract is cancelled by written notice after thirty (30) days from the date You received this Service Contract, You will be refunded a pro-rated amount of the Service Contract price, less any
claims paid, less an administrative fee of ten percent (10%) of the Service Contract price or twenty-five dollars ($25), whichever is less. If a cancellation refund is not paid or credited within thirty (30) days after Your cancellation
request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.</p>
<p>The following disclosure statement is added to this Service Contract: Canon U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for this
Service Contract.</p>
<p><strong>Colorado:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Connecticut:</strong> The following disclosure statement is added to this Service Contract: In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Equipment, the cost of repair of the Equipment and a copy of the warranty Service Contract.</p>
<p>CANCELLATION is amended as follows: You may cancel Your Service Contract if the covered Equipment is sold, lost, stolen, or destroyed.</p>
<p><strong>District of Columbia:</strong> CANCELLATION is amended as follows: If Your refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, We will add an extra ten percent (10%) to Your due
refund for every thirty (30) days the refund is not paid by Us.</p>
<p><strong>Florida:</strong> The definition of <strong>"We"</strong>, <strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong> is deleted and replaced with the following: <strong>"We"</strong>,
<strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong>: Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038. This Service Contract is
between the Provider, Technology Insurance Company, Inc. (License No. 03605) and You. </p>
<p>CANCELLATION is amended as follows: You may cancel Your Service Contract by informing the selling dealer or the Administrator. In the event the Service Contract is canceled by You, return of the premium shall be based upon ninety percent
(90%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf. In the event the Service Contract is canceled by the Administrator or Provider, return of the premium shall be
based upon one hundred percent (100%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf.</p>
<p>GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract. </p>
<p>The following disclosure statement is added to this Service Contract: The rates charged to You for this Service Contract are not subject to regulation by the Florida Office of Insurance Regulation.</p>
<p><strong>Georgia:</strong> WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded.</p>
<p>CANCELLATION is amended as follows: The Provider may not cancel this Service Contract except for fraud by You, material misrepresentation by You, or nonpayment by You. Notice of such cancellation will be in writing and given at least
thirty (30) days prior to cancellation.</p>
<p>If You cancel this Service Contract within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent (100%) refund of the Service Contract purchase price paid by You, less the amount of any claims
paid. If You cancel the contract within thirty (30) days of the contract purchase date, and no claim has been made, a ten percent (10%) penalty per month shall be added to any refund that is not paid or credited within forty-five (45)
days after receipt of the cancellation request. If Cancellation request is made by You after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund of the Service Contract purchase price paid by
You, less any claims that have been paid or less the cost of repairs made on Your behalf, and less an administrative fee not to exceed ten percent (10%) of the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less</p>
<p>The following disclosure statement is added to this Service Contract: This Service Contract will be interpreted and enforced according to the laws of the state of Georgia.</p>
<p><strong>Hawaii:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Illinois:</strong> The following disclosure statement is added to this Service Contract: Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to normal wear
and tear after the effective date of this Service Contract. This Service Contract does cover failures resulting from normal wear and tear.</p>
<p><strong>Indiana:</strong> The following disclosure statements are added to this Service Contract: Your proof of payment to the Retailer for this Service Contract shall be considered proof of payment to the insurance company which
guarantees Our obligations to You. This Service Contract is not insurance and is not subject to Indiana insurance law.</p>
<p><strong>Maine:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Maryland:</strong> CANCELLATION is amended as follows: No cancellation fee shall apply. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is
not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original
purchaser of the Service Contract.</p>
<p><strong>Massachusetts:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Minnesota:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Missouri:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. If Your cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata refund of the Service Contract purchase price. No cancellation fee will apply. In no event will claims paid
be deducted from any refund.</p>
<p><strong>Nevada:</strong> The following disclosure statement is added to this Service Contract: If You are not satisfied with the manner in which We are handling your claim, You may contact the Nevada Insurance Commissioner toll-free at
(888)-872-3234.</p>
<p>CANCELLATION is amended as follows: Any reference to Administrative Fee is deleted and replaced with the term Cancellation Fee. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not processed within forty-five (45) days, a penalty of ten percent (10%) of the Service Contract price will be added to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. The Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the
Provider may only cancel this Service Contract for non-payment by You, fraud or material misrepresentation by You in obtaining the Contract, or in presenting a Claim, or a substantial breach of duties by You relating to the Covered
Product or its use if it occurred after the effective date of the Contract and it substantially and materially increased the service required under the Contract. If the Provider cancels Your Service Contract You will be entitled to a
pro-rata refund of the unearned Service Contract fee, no cancellation fee will be deducted. If Your Service Contract was financed, the outstanding balance will be deducted from any refund. In no event will claims be deducted from any
refund.</p>
<p>OBTAINING SERVICE is amended to include: This Contract will not cover any unauthorized or non-manufacturer recommended modifications to Your Product, or any damages arising from such unauthorized or non-manufacturer recommended
modifications. However, if Your Product is modified in a manner that is not recommended by the manufacturer of Your Product, this Contract will continue to provide any applicable Coverage that is not related to the unauthorized or
non-manufacturer recommended modification or any damages arising there from, unless such Coverage is otherwise excluded by the terms of this Contract.</p>
<p><strong>New Hampshire:</strong> The following disclosure statement is added to this Service Contract: In the event You do not receive satisfaction under this Service Contract, You may contact the New Hampshire Insurance Department at, 21
South Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.</p>
<p><strong>New Jersey:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.</p>
<p><strong>New Mexico:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
sixty (60) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. The Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the Provider may only cancel this Service Contract for:
Non-payment, discovery of fraud or material misrepresentation by You in obtaining the Contract or in presenting a Claim, or discovery of either of the following: an act of omission, or violation of any condition of the Contract if it
occurred after the effective date of the Contract.</p>
<p><strong>New York:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within thirty
(30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.</p>
<p><strong>North Carolina:</strong> CANCELLATION is amended as follows: Any cancellation fee shall not exceed the lesser of ten percent (10%) of the pro rata refund amount or twenty-five ($25.00) dollars. We may cancel this Service Contract
only for non-payment of the purchase price of the Service Contract or a direct violation of the Service Contract by You.</p>
<p><strong>Oklahoma:</strong> The following disclosure statement is added to this Service Contract: The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma Identification # 44200963. This is not an insurance
contract. Coverage afforded under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty Association.</p>
<p>CANCELLATION is deleted in its entirety and replaced with the following: If You cancel this service warranty within the first thirty (30) days and no claim has been authorized or paid within the first thirty (30) days, We will refund the
entire service warranty contract purchase price. If You cancel this service warranty after the first thirty (30) days, or have made a claim within the first thirty (30) days, return of the provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract. If We cancel this service warranty, return of the provider fee shall be based upon one hundred percent (100%) of
unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract.</p>
<p><strong>Oregon:</strong> OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior
to having any repairs made to Your Product. If You reasonably determine that You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair.
You must then call the Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim
may result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.</p>
<p>The following disclosure statement is added to this Service Contract: If the purchase of this Contract was financed, any outstanding balance due to the finance company will be deducted from any due refund and paid to the finance company
instead of You. The refund amount paid to the finance company may be less than the Contract purchase price financed if claims have been paid by Us.</p>
<p><strong>South Carolina:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p>The following disclosure statement is added to this Service Contract: If You have any questions regarding this Service Contract, or a complaint against the Obligor, You may contact the South Carolina Department of Insurance at 1201 Main
Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.</p>
<p><strong>Texas:</strong> The definition of Administrator is amended to add the following: Canon, USA, Inc. Service Contract Administrator No. 330.</p>
<p>The following disclosure statement is added to this Service Contract: If You have any questions regarding the regulation of the Service Contract Provider or a complaint against the Obligor, You may contact the Texas Department of
Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800) 803-9202.</p>
<p>CANCELLATION is amended as follows: You may return this Service Contract within thirty (30) days of the date of purchase of this Service Contract. If this Service Contract is cancelled within the first thirty (30) days, We will refund
the entire Service Contract charge, less claims paid. If this Service Contract is cancelled after the first thirty (30) days, You will receive a pro-rata refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A ten
percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of Your cancellation request to the provider. You may apply for reimbursement directly to the insurer if a refund or credit is not paid
before the 46th day after the date on which the Service Contract is canceled. These provisions apply only to the original purchaser of the Service Contract. If We cancel this Service Contract, We shall mail a written notice to You at the
last known address held by Us before the fifth day preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation. However, prior notice is not required if the reason for
cancellation is nonpayment of the provider fee, fraud or a material misrepresentation by the Service Contract Holder to the provider or the provider's administrator, or a substantial breach of duties by the Service Contract Holder
relating to the covered product or its use. If We cancel this Service Contract, no cancellation fee shall apply.</p>
<p><strong>Utah:</strong> The following disclosure statement is added to this Service Contract: Coverage afforded under this Service Contract is not guaranteed by the Property and Casualty Guaranty Association.</p>
<p>CANCELLATION is amended as follows: We may only cancel this Service Contract for material misrepresentation, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel this
Service Contract for non-payment, such cancellation will be effective ten (10) days after the mailing of notice. If We cancel this Service Contract for material misrepresentation of a substantial breach of duties, such cancellation will
be effective thirty (30) days after mailing of notice. This Service Contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM
section is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your
Product. If a repair or replacement occurs when the Administrator's office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible. Failure to
call in and report the claim will result in non-payment.</p>
<p><strong>Virginia:</strong> The following disclosure statement is added to this Service Contract: If any promise made in the Contract has been denied or has not been honored within sixty (60) days after your request, you may contact the
Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at
<a href="http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml" target="_blank" rel="noopener noreferrer">http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml</a> to file a complaint.</p>
<p><strong>Washington:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. In the event We cancel this Service Contract, We will mail a written notice to You at Your last known address at least twenty-one (21) days prior to cancellation with the effective date for the cancellation and the reason for
cancellation.</p>
<p>The following disclosure statement is added to this Service Contract: What is Not Covered from coverage are limited to those expressly stated under the "WHAT IS NOT COVERED (GENERAL EXCLUSIONS)” section above.</p>
<p>GUARANTY is amended to include: You may file a claim directly with Wesco Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038 or 866-505-4048.</p>
<p>The following disclosure statement is added to this Service Contract: The State of Washington is the jurisdiction for any civil action in connection with this Contract.</p>
<p><strong>Wisconsin:</strong> The following disclosure statement is added to this Service Contract: <strong>THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE</strong>.</p>
<p>CANCELLATION is deleted and replaced with the following: You may cancel this Service Contract at any time. We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of
duties by You relating to the covered property or its use. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least five (5) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. If We cancel for any reason other than nonpayment, then We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and
less a cancellation fee not to exceed ten percent (10%) of the Contract purchase price paid.</p>
<p>If this Service Contract is canceled within thirty (30) days of the date of purchase and no claims have been paid, the Administrator shall return one hundred percent (100%) of the purchase price paid and the Service Contract shall be
void. The right to void the Service Contract applies only to the original purchaser of the Service Contract. If the refund is not paid or credited within forty-five (45) days after return of the Service Contract to Us, We shall pay a ten
percent (10%) per month penalty of the refund amount outstanding, which We shall add to the amount of the refund.</p>
<p>For service Contracts canceled subsequent to the period stated in the preceding paragraph or if a claim has been made under this service Contract within such period, We shall refund one hundred percent (100%) of the unearned pro rata
provider fee, less any claims paid and less a cancellation fee not to exceed ten percent (10%) of the Service Contract purchase price paid.</p>
<p>If You request cancellation due to a total loss of Your Product which is not covered by a replacement under the terms of Your Service Contract, the Administrator shall return one hundred percent (100%) of the unearned pro-rata Service
Contract purchase price paid, less claims paid. Unauthorized repairs may not be covered.</p>
<p>GUARANTY is amended to include: Our obligations under this Service Contract are insured under a service contract reimbursement insurance policy. Should We fail to pa any claim or fail to replace the Product covered under this Service
Contract within sixty (60) days after You provide proof of loss or, in the event You cancel this Service Contract and We fail to refund the unearned portion of the Service Contract Purchase Price or, if the Provider becomes insolvent or
otherwise financially impaired, You are entitled to make a direct claim against the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038 for reimbursement, payment or provision of this
Service Contract.</p>
<p><strong>Wyoming:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least ten (10) days prior to cancellation. The notice shall state the effective date of the cancellation and the reason for
the cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You to the provider or a substantial breach of duties by You relating to the covered product
or its use.</p>
<p style="text-align: center;">For questions about this Service Contract or to obtain a copy of these terms & conditions, log onto the Administrator's website at
<a href="https://www.usa.canon.com/carepak-plus" target="_blank" rel="noopener noreferrer">www.usa.canon.com/carepak-plus</a> or call 1-833-CAREPAK.</p>
</div>
</span>
</div>
<!-- Warranty notice -->
<div id="9621b020aa-warranty-notice" style="display:none;">
<p>NOTICE CONCERNING THE LEGAL WARRANTY</p>
<p>The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.</p>
<p>The goods must be usable</p>
<ul>
<li>
<p>for the purposes for which they are ordinarily used (section 37 of the Act) and</p>
</li>
<li>
<p>in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).</p>
</li>
</ul>
<p>For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.</p>
<div class="legal-warr-ack"><input class="legal-warranty-ack" style="visibility: visible; opacity: unset;" name="legal-warranty-ack" type="checkbox" value="agreed">I acknowledge that I was given the notice, and that I have read the notice
concerning legal warranty.</div>
<div class="legal-warr-ack">
<input class="legal-warranty-ack" style="visibility: visible; opacity: 1;" name="legal-warranty-ack" type="checkbox" value="agreed"> I acknowledge that I was given the notice, and that I have read the notice concerning legal warranty.
</div>
</div>
<!-- Manufacturer warranty notice -->
<div id="9621b020aa-manufacturer-warranty-notice" style="display:none;">
<p>Please note that a manufacturer's warranty of one year starting at the time of purchase comes with this product. CarePAK extended warranty begins after the manufacturer's warranty expires.</p>
<div class="legal-warr-ack"><input class="legal-warranty-ack-2" style="visibility: visible; opacity: unset;" name="legal-warranty-ack" type="checkbox" value="agreed">I acknowledge that I have read and understand the manufacturer's warranty.
</div>
<div class="legal-warr-ack">
<input class="legal-warranty-ack-2" style="visibility: visible;
opacity: 1;" name="legal-warranty-ack-2" type="checkbox" value="agreed"> I acknowledge that I have read and understand the manufacturers warranty.
</div>
</div>
</div>
<div class="servicePak_terms_div" id="servicePak_terms_div" style="display: none;">
<input type="checkbox" name="servicePak_terms" class="servicePak_terms" id="servicePak_terms" data-validate="{"required":true}" data-msg-required="Please accept Privacy Policy." aria-invalid="true" data-sku=""
style="opacity: 0; visibility: hidden; display: inline-block;">
<span> I acknowledge that I have read and understood the <a href="" class="servicePak_terms">
<label class="label" for="servicePak_terms">
<span class="label" scope="row">
Terms & Conditions </span>
</label>
</a>
</span>
<p class="acc_TNC_err_text error"> Please accept the Terms & Conditions for CarePAK before adding the item to cart. </p>
<div class="carepak-auto-activation-note-container hidden">
<div class="carepak-auto-activation-note">
<div class="carepak-auto-activation-note-desktop">
<div class="tooltip-icon"></div>
<div class="text-note">
<div data-content-type="html" data-appearance="default" data-element="main">If you have a MyCanon Account, your product and CarePAK will be registered using the profile details you provided. For Kit products, you must complete the
registration process directly in your account.</div>
</div>
</div>
<div class="my-tooltip carepak-auto-activation-note-mobile">
<div class="tooltip-toggle">
<a href="javascript:void(0)"> Registration Information </a>
</div>
<div class="tooltip-content">
<div class="tooltip-icon"></div>
<div data-content-type="html" data-appearance="default" data-element="main">If you have a MyCanon Account, your product and CarePAK will be registered using the profile details you provided. For Kit products, you must complete the
registration process directly in your account.</div>
</div>
</div>
</div>
</div>
</div>
<div id="extended-warranty-notice" style="display:none;">
<span class="tc-carepak-description carepak_plus">
<div data-content-type="html" data-appearance="default" data-element="main" data-decoded="true">
<h2>DEFINITIONS</h2>
<p style="">Throughout this Contract, the following capitalized words have the stated meaning: </p>
<p><strong>"Accidental Damage From Handling"</strong>, <strong>"ADH"</strong>: refers to accidental damage from handling, meaning such damage resulting from unintentionally dropping the Covered Product or liquid spillage.
<strong>"Administrator"</strong>: the entity responsible for administrating benefits to You in accordance with the Service Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY 11747-3036.
<strong>"Claim"</strong>: a demand for payment in accordance with this Contract sent by You to the Administrator or Us. <strong>"Commercial Use"</strong>: any non-residential use; including rental, business, educational and institutional,
but not including heavy industrial use. <strong>"Contract Purchase Receipt"</strong>: the receipt document (paper or e-mail) provided to You by the Adxministrator or Retailer as proof of Your Contract purchase that indicates the Term,
Deductible, and date in which the Service Contract was purchased; which must be attached to and forms part of this Service Contract. <strong>"Failure"</strong>: the mechanical or electrical breakdown of Your Product to perform its intended
function including defects in materials or workmanship and normal wear and tear; occurring during normal use of the Product. <strong>"Original Purchase Price"</strong>: the amount paid by You for the covered Product(s); excluding any
applicable taxes and/or fees, as evidenced on Your sales/Canon purchase documentation. <strong>"Power Surge"</strong>: damages to the Product resulting from an oversupply of voltage to Your Product while properly connected to a surge
protector approved by the Underwriter's Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection of the Product to a power source. <strong>"Product(s)"</strong>: the item(s) which You
purchased and is covered by this Service Contract. <strong>"Retailer"</strong>: the seller that has been authorized by Us to sell this Service Contract to You. <strong>"Service Contract"</strong>, <strong>"Contract"</strong>: this document
detailing all coverage provisions, conditions, exclusions and limitations for this Contract that has been provided to You upon purchase completion from Our Retailer. <strong>"Term"</strong>: the period of time shown on Your Contract
Purchase Receipt which represents the duration in which the provisions of this Service Contract are valid. <strong>"We"</strong>, <strong>"Us"</strong>, <strong>"Our,"</strong> <strong>"Obligor,"</strong> <strong>"Provider"</strong>: the
party or parties obligated to provide service under this Service Contract as the service contract provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (<span
style="text-decoration: underline">Florida Residents:</span> this Service Contract is an agreement between You and Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038). .
<strong>"You"</strong>, <strong>"Your"</strong>: the purchaser/owner of the Product(s) covered by this Service Contract. </p>
<h2>PRODUCT ELIGIBILITY</h2>
<p>This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products
must be purchased from a Retailer, and be solely intended for personal use, and not intended for Commercial Use or for resale. Accessories, external peripheral devices and/or add-on options are not covered under this Service Contract.</p>
<h2>RENEWAL</h2>
<p>Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased no sooner than ninety (90) days prior to expiration date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty, original Service Contract and any Service Contract renewal period exceed the maximum coverage time period of five (5) years from date of Product purchase. Coverage
during the renewal period will be governed by the then current version of the Service Contract Terms & Conditions which must be agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign into
Your Canon Account at <a href="https://usa.canon.com" target="_blank" rel="noopener noreferrer">usa.canon.com</a> to view your eligible products or call 1-833-CAREPAK (1-833-227-3725).</p>
<h2>YOUR RESPONSIBILITY</h2>
<p><strong>PRODUCT PROTECTION:</strong> If damage or breakdown of the Product is suspected, You should promptly take reasonable precautions in order to protect against further damage.</p>
<h2>SERVICE CONTRACT TERM</h2>
<p><strong>EFFECTIVE DATE OF COVERAGE:</strong></p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>Damage resulting from Power Surge or Accidental Damage from Handling ("ADH"): <span style="font-weight: normal;">Coverage for damages to Your Product resulting from Power Surge or Accidental Damage From Handling, begins on the date of
Product purchase or delivery (if different from Product purchase date), and continues for the Term shown on Your Contract Purchase Receipt.</span></li>
<li>Failure resulting from Mechanical/Electrical Breakdown: <span style="font-weight: normal;">Coverage for Failure of Your Product resulting from mechanical or electrical breakdown as described in the definition of "Failure" begins upon
expiration of the shortest portion of the manufacturer's original parts and/or labor limited warranty and continues for the remainder of Your Term.</span></li>
</ol>
<h2>WHAT IS COVERED – GENERAL</h2>
<p>In accordance with the SERVICE CONTRACT TERM described above, We agree to procure the necessary services to restore Your Product to standard operating condition at Our discretion, which may result in a replacement of Your originally
covered Product in lieu of repair services, if Your Product experiences a Failure or damage from Accidental Damage From Handling ("ADH") or Power Surge.</p>
<p>If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same model. Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements.</p>
<p>IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING COSTS
COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT PERFORM TO THE
FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a lower selling price than Your original Product, and no refunds will be made based on the replacement product cost
difference.</p>
<p>This Service Contract is valid for repairs or replacement within the United States of America, its territories or Canada.</p>
<h2>ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN</h2>
<p>In addition to coverage for a Failure, Your Contract also provides coverage for:</p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>ACCIDENTAL DAMAGE FROM HANDLING (ADH): <span style="font-weight: normal;">labor and/or parts required to repair Your Product, or at Our sole discretion, replacement of Your original Product in lieu of repair in consideration of sudden
and unforeseen ADH.</span></li>
<li>COMPLIMENTARY CUSTOMER SUPPORT: <span style="font-weight: normal;">During your Service Contract Term and upon validation of CarePAK coverage with an active Canon Account, Your Contract includes agent-assisted support, for all CarePAK
eligible Products, via phone at 1-833-CAREPAK (1-833-227-3725) or email at <a href="mailto:carepakplus@cits.canon.com">carepakplus@cits.canon.com</a>.</span></li>
<li>NO LEMON GUARANTEE: <span style="font-weight: normal;">Within any consecutive twelve (12) month period, if Your Product has three (3) repairs covered under Your Contract for the same problem and a fourth (4th) repair is required for the
same problem and considered covered under Your Contract, We will replace Your Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product and subject to the LIMIT OF LIABILITY section. Any repair services performed while Your Product is under its manufacturer's warranty or in association with ADH
are not considered to be qualifying service repairs under this benefit.</span></li>
<li>CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: <span style="font-weight: normal;">You are entitled to one (1) Canon Maintenance Service (CMS) procedure per covered Product per year for each year of coverage during the coverage
period. This service includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens Maintenance Service. The CMS service benefit for each Product is not transferable to any other Product. For more details on the service,
please visit <a href="https://usa.canon.com/maintenance" target="_blank" rel="noopener noreferrer">usa.canon.com/maintenance</a>.</span></li>
</ol>
<h2>DEDUCTIBLE</h2>
<p>There is no Deductible required to obtain service on Your Product under this Service Contract.</p>
<h2>OBTAINING SERVICE</h2>
<p><strong>IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS
CONTRACT.</strong></p>
<p>THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially reasonable efforts to service and ship Your repair or replacement within five (5)
business days after you receive the No Charge Repair Acknowledgement correspondence via email and subject to availability of parts or replacement Product. Note that business days are Monday through Friday, 9am-5pm, and exclude Canon
observed holidays, and any periods where unavailability is due to circumstances beyond Canon's control.</p>
<p>If You need to file a Claim under this Service Contract or verify Your coverage, call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725). To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and collect any additional information necessary from You and about Your covered Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such service. In general:</p>
<ol style="list-style-type: decimal;">
<li>If Your covered Product is a camera, video, lens, flash, projector or binoculars, You can also arrange for service under this Contract online by visiting the Administrator's Product Repair Page at www.usa.canon.com/support.</li>
<li>If Your covered Product is a printer, scanner or multifunction printer, the Administrator is unable to authorize service for these particular products through its website; You must call the Administrator's Customer Care Center at
1-833-CAREPAK (1-833-227-3725) to initiate service.</li>
</ol>
<p>Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the Administrator instructs You to do so. If You are instructed by the Administrator to transport or ship Your Product, be sure to include the
following with Your Product:</p>
<ul style="list-style-type: none;">
<li>(1) a copy of Your Contract Purchase Receipt;</li>
<li>(2) a brief written description of the problem You are experiencing with the Product; and</li>
<li>(3) a prominent notation of Your repair authorization number that the Administrator gave You.</li>
</ul>
<p>Please use caution when transporting and/or shipping Your Product as directed by the Administrator, as We are not liable for any freight charges or damages due to improper packaging by You or Your representative.</p>
<p>If Your Term expires during the time of an approved Claim, Your coverage under the Contract will be extended until the date in which Your approved Claim in progress has been fulfilled completely in accordance with the terms and conditions
of this Service Contract.</p>
<h2>LIMIT OF LIABILITY</h2>
<p>During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services in connection with all Claims pursuant to this Service Contract is:</p>
<ol style="list-style-type:">
<li>One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is ineligible for continued coverage under Your original Contract); OR</li>
<li>Two (2) Product replacements for covered Claims for Power Surge or Failures (in which Your replacement products are automatically covered under Your original Contract for the remainder of Your Term).</li>
</ol>
<p>Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety and coverage ends.</p>
<p>NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT,
FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO
YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.</p>
<h2>WHAT IS NOT COVERED (GENERAL EXCLUSIONS)</h2>
<p><strong>THIS SERVICE CONTRACT DOES NOT COVER:</strong></p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE), MISHANDLING,
IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE
OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.</li>
<li>SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE
PROBLEMS.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS AND DISPOSABLE PRINT HEADS.</li>
<li>PREVENTIVE MAINTENANCE.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.</li>
<li>ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.</li>
<li>ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE UNITED STATES OF AMERICA, ITS TERRITORIES OR CANADA.</li>
<li>PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE CONTRACT).
</li>
<li>COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR FINISH),
RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.</li>
<li>ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.</li>
<li>BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.</li>
<li>ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.</li>
<li>ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.</li>
<li>ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.</li>
</ol>
<p><strong>YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED
PRODUCT, AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE® RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND AT
<a href="https://usa.canon.com/carepak-plus" target="_blank" rel="noopener noreferrer">USA.CANON.COM/CAREPAK-PLUS</a>.</strong></p>
<p><strong>IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY SHIPPING AND/OR ON-SITE SERVICING COSTS.</strong></p>
<h2>OUR RIGHT TO RECOVER PAYMENT</h2>
<p>If You have a right to recover against another party for anything We have paid under this Service Contract, Your rights shall become Our rights. You shall do whatever is necessary to enable Us to enforce these rights. We shall recover only
the excess after You are fully compensated for Your loss.</p>
<h2>CANCELLATION</h2>
<p>You may cancel this Service Contract at any time by informing the Administrator of Your cancellation request. If such request is within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent
(100%) refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us. If such request is made after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims paid by Us and less an administrative fee not to exceed ten percent (10%) of the Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars ($25.00).</p>
<p>We may only cancel this Service Contract for the following reasons:</p>
<ul style="list-style-type: none;">
<li>1) non-payment of the Service Contract fee by You;</li>
<li>2) material misrepresentation by You to Us; or</li>
<li>3) substantial breach of duties by You under this Service Contract in relation to the covered Product or its use.</li>
</ul>
<p>If We cancel this Service Contract, We must provide written notice to You at least fifteen (15) days prior to the effective date of cancellation. Such notice will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We cancel this Service Contract, You will receive a pro-rata refund based upon one hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.</p>
<p>NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only.</p>
<h2>GUARANTY</h2>
<p>This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our performance under this Service Contract. Should We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or in the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service Contract price, You are entitled to make a direct claim
against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.</p>
<h2>TRANSFERABILITY</h2>
<p>If You are the original purchaser of this Service Contract and wish to transfer coverage under this Service Contract to a different owner, You may initiate a one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided separately). Transferability is determined at Canon's discretion,
as approved by Us, and may not be available with all Products. The CANCELLATION provisions apply to the original purchaser of this Service Contract only.</p>
<h2>ENTIRE AGREEMENT</h2>
<p>This Service Contract, including the terms, conditions, limitations, exceptions and exclusions, and Your Contract Purchase Receipt, constitute the entire agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.</p>
<h2>SPECIAL STATE REQUIREMENTS</h2>
<p><strong>Regulation of service contracts may vary widely from state to state. Any provision within this Service Contract which conflicts with the laws of the state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Contract was purchased in one of the following states and supersede any other provision within Your
Service Contract terms and conditions to the contrary.</strong>
</p>
<p><strong>Alabama:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. Any refund may be credited to any outstanding balance of Your account and the excess, if any, returned to You.</p>
<p><strong>Arizona:</strong> WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded.</p>
<p><strong>Arkansas:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p>OBTAINING SERVICE is amended to include: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made
to Your Product. If a repair or replacement occurs when the Administrator's office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible.
Failure to call in and report the claim will result in non-payment.</p>
<p><strong>California:</strong> CANCELLATION is amended as follows: This Service Contract may be cancelled by You for any reason, including, but not limited to, the Product covered under this Service Contract being sold, lost, stolen or
destroyed. If You decide to cancel Your Service Contract, and Your cancellation notice is received by the Administrator within thirty (30) days and You have made no claims against the Service Contract, You will be refunded the full Service
Contract price; or if Your Service Contract is cancelled by written notice after thirty (30) days from the date You received this Service Contract, You will be refunded a pro-rated amount of the Service Contract price, less any claims paid,
less an administrative fee of ten percent (10%) of the Service Contract price or twenty-five dollars ($25), whichever is less. If a cancellation refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a
ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.</p>
<p>The following disclosure statement is added to this Service Contract: Canon U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for this
Service Contract.</p>
<p><strong>Colorado:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Connecticut:</strong> The following disclosure statement is added to this Service Contract: In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Equipment, the cost of repair of the Equipment and a copy of the warranty Service Contract.</p>
<p>CANCELLATION is amended as follows: You may cancel Your Service Contract if the covered Equipment is sold, lost, stolen, or destroyed.</p>
<p><strong>District of Columbia:</strong> CANCELLATION is amended as follows: If Your refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, We will add an extra ten percent (10%) to Your due refund
for every thirty (30) days the refund is not paid by Us.</p>
<p><strong>Florida:</strong> The definition of <strong>"We"</strong>, <strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong> is deleted and replaced with the following: <strong>"We"</strong>,
<strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong>: Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038. This Service Contract is between
the Provider, Technology Insurance Company, Inc. (License No. 03605) and You. </p>
<p>CANCELLATION is amended as follows: You may cancel Your Service Contract by informing the selling dealer or the Administrator. In the event the Service Contract is canceled by You, return of the premium shall be based upon ninety percent
(90%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf. In the event the Service Contract is canceled by the Administrator or Provider, return of the premium shall be based
upon one hundred percent (100%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf.</p>
<p>GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract. </p>
<p>The following disclosure statement is added to this Service Contract: The rates charged to You for this Service Contract are not subject to regulation by the Florida Office of Insurance Regulation.</p>
<p><strong>Georgia:</strong> WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded.</p>
<p>CANCELLATION is amended as follows: The Provider may not cancel this Service Contract except for fraud by You, material misrepresentation by You, or nonpayment by You. Notice of such cancellation will be in writing and given at least
thirty (30) days prior to cancellation.</p>
<p>If You cancel this Service Contract within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent (100%) refund of the Service Contract purchase price paid by You, less the amount of any claims
paid. If You cancel the contract within thirty (30) days of the contract purchase date, and no claim has been made, a ten percent (10%) penalty per month shall be added to any refund that is not paid or credited within forty-five (45) days
after receipt of the cancellation request. If Cancellation request is made by You after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund of the Service Contract purchase price paid by You,
less any claims that have been paid or less the cost of repairs made on Your behalf, and less an administrative fee not to exceed ten percent (10%) of the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less</p>
<p>The following disclosure statement is added to this Service Contract: This Service Contract will be interpreted and enforced according to the laws of the state of Georgia.</p>
<p><strong>Hawaii:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five
(45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.</p>
<p><strong>Illinois:</strong> The following disclosure statement is added to this Service Contract: Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to normal wear and
tear after the effective date of this Service Contract. This Service Contract does cover failures resulting from normal wear and tear.</p>
<p><strong>Indiana:</strong> The following disclosure statements are added to this Service Contract: Your proof of payment to the Retailer for this Service Contract shall be considered proof of payment to the insurance company which
guarantees Our obligations to You. This Service Contract is not insurance and is not subject to Indiana insurance law.</p>
<p><strong>Maine:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five
(45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.</p>
<p><strong>Maryland:</strong> CANCELLATION is amended as follows: No cancellation fee shall apply. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not
paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original
purchaser of the Service Contract.</p>
<p><strong>Massachusetts:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Minnesota:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p><strong>Missouri:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. If Your cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata refund of the Service Contract purchase price. No cancellation fee will apply. In no event will claims paid be
deducted from any refund.</p>
<p><strong>Nevada:</strong> The following disclosure statement is added to this Service Contract: If You are not satisfied with the manner in which We are handling your claim, You may contact the Nevada Insurance Commissioner toll-free at
(888)-872-3234.</p>
<p>CANCELLATION is amended as follows: Any reference to Administrative Fee is deleted and replaced with the term Cancellation Fee. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not processed within forty-five (45) days, a penalty of ten percent (10%) of the Service Contract price will be added to the refund for every thirty (30) days the refund is not paid. This provision applies
only to the original purchaser of the Service Contract. The Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the Provider may only
cancel this Service Contract for non-payment by You, fraud or material misrepresentation by You in obtaining the Contract, or in presenting a Claim, or a substantial breach of duties by You relating to the Covered Product or its use if it
occurred after the effective date of the Contract and it substantially and materially increased the service required under the Contract. If the Provider cancels Your Service Contract You will be entitled to a pro-rata refund of the unearned
Service Contract fee, no cancellation fee will be deducted. If Your Service Contract was financed, the outstanding balance will be deducted from any refund. In no event will claims be deducted from any refund.</p>
<p>OBTAINING SERVICE is amended to include: This Contract will not cover any unauthorized or non-manufacturer recommended modifications to Your Product, or any damages arising from such unauthorized or non-manufacturer recommended
modifications. However, if Your Product is modified in a manner that is not recommended by the manufacturer of Your Product, this Contract will continue to provide any applicable Coverage that is not related to the unauthorized or
non-manufacturer recommended modification or any damages arising there from, unless such Coverage is otherwise excluded by the terms of this Contract.</p>
<p><strong>New Hampshire:</strong> The following disclosure statement is added to this Service Contract: In the event You do not receive satisfaction under this Service Contract, You may contact the New Hampshire Insurance Department at, 21
South Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.</p>
<p><strong>New Jersey:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.</p>
<p><strong>New Mexico:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within sixty
(60) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. The
Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the Provider may only cancel this Service Contract for: Non-payment, discovery of
fraud or material misrepresentation by You in obtaining the Contract or in presenting a Claim, or discovery of either of the following: an act of omission, or violation of any condition of the Contract if it occurred after the effective
date of the Contract.</p>
<p><strong>New York:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within thirty
(30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.</p>
<p><strong>North Carolina:</strong> CANCELLATION is amended as follows: Any cancellation fee shall not exceed the lesser of ten percent (10%) of the pro rata refund amount or twenty-five ($25.00) dollars. We may cancel this Service Contract
only for non-payment of the purchase price of the Service Contract or a direct violation of the Service Contract by You.</p>
<p><strong>Oklahoma:</strong> The following disclosure statement is added to this Service Contract: The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma Identification # 44200963. This is not an insurance contract.
Coverage afforded under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty Association.</p>
<p>CANCELLATION is deleted in its entirety and replaced with the following: If You cancel this service warranty within the first thirty (30) days and no claim has been authorized or paid within the first thirty (30) days, We will refund the
entire service warranty contract purchase price. If You cancel this service warranty after the first thirty (30) days, or have made a claim within the first thirty (30) days, return of the provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract. If We cancel this service warranty, return of the provider fee shall be based upon one hundred percent (100%) of
unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract.</p>
<p><strong>Oregon:</strong> OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior
to having any repairs made to Your Product. If You reasonably determine that You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair.
You must then call the Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim
may result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.</p>
<p>The following disclosure statement is added to this Service Contract: If the purchase of this Contract was financed, any outstanding balance due to the finance company will be deducted from any due refund and paid to the finance company
instead of You. The refund amount paid to the finance company may be less than the Contract purchase price financed if claims have been paid by Us.</p>
<p><strong>South Carolina:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract.</p>
<p>The following disclosure statement is added to this Service Contract: If You have any questions regarding this Service Contract, or a complaint against the Obligor, You may contact the South Carolina Department of Insurance at 1201 Main
Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.</p>
<p><strong>Texas:</strong> The definition of Administrator is amended to add the following: Canon, USA, Inc. Service Contract Administrator No. 330.</p>
<p>The following disclosure statement is added to this Service Contract: If You have any questions regarding the regulation of the Service Contract Provider or a complaint against the Obligor, You may contact the Texas Department of Licensing
& Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800) 803-9202.</p>
<p>CANCELLATION is amended as follows: You may return this Service Contract within thirty (30) days of the date of purchase of this Service Contract. If this Service Contract is cancelled within the first thirty (30) days, We will refund the
entire Service Contract charge, less claims paid. If this Service Contract is cancelled after the first thirty (30) days, You will receive a pro-rata refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A ten
percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of Your cancellation request to the provider. You may apply for reimbursement directly to the insurer if a refund or credit is not paid
before the 46th day after the date on which the Service Contract is canceled. These provisions apply only to the original purchaser of the Service Contract. If We cancel this Service Contract, We shall mail a written notice to You at the
last known address held by Us before the fifth day preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation. However, prior notice is not required if the reason for
cancellation is nonpayment of the provider fee, fraud or a material misrepresentation by the Service Contract Holder to the provider or the provider's administrator, or a substantial breach of duties by the Service Contract Holder relating
to the covered product or its use. If We cancel this Service Contract, no cancellation fee shall apply.</p>
<p><strong>Utah:</strong> The following disclosure statement is added to this Service Contract: Coverage afforded under this Service Contract is not guaranteed by the Property and Casualty Guaranty Association.</p>
<p>CANCELLATION is amended as follows: We may only cancel this Service Contract for material misrepresentation, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel this Service
Contract for non-payment, such cancellation will be effective ten (10) days after the mailing of notice. If We cancel this Service Contract for material misrepresentation of a substantial breach of duties, such cancellation will be
effective thirty (30) days after mailing of notice. This Service Contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM section
is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your Product.
If a repair or replacement occurs when the Administrator's office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible. Failure to call in and
report the claim will result in non-payment.</p>
<p><strong>Virginia:</strong> The following disclosure statement is added to this Service Contract: If any promise made in the Contract has been denied or has not been honored within sixty (60) days after your request, you may contact the
Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at
<a href="http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml" target="_blank" rel="noopener noreferrer">http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml</a> to file a complaint.</p>
<p><strong>Washington:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within thirty
(30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. In
the event We cancel this Service Contract, We will mail a written notice to You at Your last known address at least twenty-one (21) days prior to cancellation with the effective date for the cancellation and the reason for cancellation.</p>
<p>The following disclosure statement is added to this Service Contract: What is Not Covered from coverage are limited to those expressly stated under the "WHAT IS NOT COVERED (GENERAL EXCLUSIONS)” section above.</p>
<p>GUARANTY is amended to include: You may file a claim directly with Wesco Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038 or 866-505-4048.</p>
<p>The following disclosure statement is added to this Service Contract: The State of Washington is the jurisdiction for any civil action in connection with this Contract.</p>
<p><strong>Wisconsin:</strong> The following disclosure statement is added to this Service Contract: <strong>THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE</strong>.</p>
<p>CANCELLATION is deleted and replaced with the following: You may cancel this Service Contract at any time. We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of duties
by You relating to the covered property or its use. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least five (5) days prior to cancellation. The notice shall state the effective date
of the cancellation and the reason for the cancellation. If We cancel for any reason other than nonpayment, then We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and less a cancellation
fee not to exceed ten percent (10%) of the Contract purchase price paid.</p>
<p>If this Service Contract is canceled within thirty (30) days of the date of purchase and no claims have been paid, the Administrator shall return one hundred percent (100%) of the purchase price paid and the Service Contract shall be void.
The right to void the Service Contract applies only to the original purchaser of the Service Contract. If the refund is not paid or credited within forty-five (45) days after return of the Service Contract to Us, We shall pay a ten percent
(10%) per month penalty of the refund amount outstanding, which We shall add to the amount of the refund.</p>
<p>For service Contracts canceled subsequent to the period stated in the preceding paragraph or if a claim has been made under this service Contract within such period, We shall refund one hundred percent (100%) of the unearned pro rata
provider fee, less any claims paid and less a cancellation fee not to exceed ten percent (10%) of the Service Contract purchase price paid.</p>
<p>If You request cancellation due to a total loss of Your Product which is not covered by a replacement under the terms of Your Service Contract, the Administrator shall return one hundred percent (100%) of the unearned pro-rata Service
Contract purchase price paid, less claims paid. Unauthorized repairs may not be covered.</p>
<p>GUARANTY is amended to include: Our obligations under this Service Contract are insured under a service contract reimbursement insurance policy. Should We fail to pa any claim or fail to replace the Product covered under this Service
Contract within sixty (60) days after You provide proof of loss or, in the event You cancel this Service Contract and We fail to refund the unearned portion of the Service Contract Purchase Price or, if the Provider becomes insolvent or
otherwise financially impaired, You are entitled to make a direct claim against the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038 for reimbursement, payment or provision of this
Service Contract.</p>
<p><strong>Wyoming:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within
forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service
Contract. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least ten (10) days prior to cancellation. The notice shall state the effective date of the cancellation and the reason for
the cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You to the provider or a substantial breach of duties by You relating to the covered product or
its use.</p>
<p style="text-align: center;">For questions about this Service Contract or to obtain a copy of these terms & conditions, log onto the Administrator's website at
<a href="https://www.usa.canon.com/carepak-plus" target="_blank" rel="noopener noreferrer">www.usa.canon.com/carepak-plus</a> or call 1-833-CAREPAK.</p>
</div>
</span>
<span class="tc-carepak-description carepak_pro">
<div data-content-type="html" data-appearance="default" data-element="main" data-decoded="true">
<p style="">Throughout this Contract, the following capitalized words have the stated meaning: </p>
<p><strong>"Accidental Damage From Handling"</strong>, <strong>"ADH"</strong>: refers to accidental damage from handling, meaning such damage resulting from unintentionally dropping the Covered Product or liquid spillage.
<strong>"Administrator"</strong>: the entity responsible for administrating benefits to You in accordance with the Service Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY 11747-3036.
<strong>"Claim"</strong>: a demand for payment in accordance with this Contract sent by You to the Administrator or Us. <strong>"Contract Purchase Receipt"</strong>: the receipt document (paper or e-mail) provided to You by the
Administrator or Retailer as proof of Your Contract purchase that indicates the Term, Deductible, and date in which the Service Contract was purchased, which must be attached to and forms part of this Service Contract.
<strong>"Failure"</strong>: the mechanical or electrical breakdown of Your Product to perform its intended function including defects in materials or workmanship and normal wear and tear; occurring during normal use of the Product.
<strong>"Original Purchase Price"</strong>: the amount paid by You for the covered Product(s); excluding any applicable taxes and/or fees, as evidenced on Your sales/Canon purchase documentation. <strong>"Power Surge"</strong>: damages to
the Product resulting from an oversupply of voltage to Your Product while properly connected to a surge protector approved by the Underwriter's Laboratory Inc. (UL), but not including damages resulting from the improper installation or
improper connection of the Product to a power source. <strong>"Product(s)"</strong>: the item(s) which You purchased and is covered by this Service Contract. <strong>"Retailer"</strong>: the seller that has been authorized by Us to sell
this Service Contract to You. <strong>"Service Contract"</strong>, <strong>"Contract"</strong>: this document detailing all coverage provisions, conditions, exclusions and limitations for this Contract that has been provided to You upon
purchase completion from Our Retailer. <strong>"Term"</strong>: the period of time shown on Your Contract Purchase Receipt which represents the duration in which the provisions of this Service Contract are valid. <strong>"We"</strong>,
<strong>"Us"</strong>, <strong>"Our,"</strong> <strong>"Obligor,"</strong> <strong>"Provider"</strong>: the party or parties obligated to provide service under this Service Contract as the service contract provider, Northcoast Warranty
Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (<span style="text-decoration: underline">Florida Residents:</span> this Service Contract is an agreement between You and Technology Insurance Company, Inc., License
No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038). <strong>"You"</strong>, <strong>"Your"</strong>: the purchaser/owner of the Product(s) covered by this Service Contract. </p>
<h2>PRODUCT ELIGIBILITY</h2>
<p>This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products
must be purchased from a Retailer, be solely intended for professional, educational, or institutional use, and not intended for personal or industrial use, resale, or rental. Accessories, external peripheral devices and/or add-on options
are not covered under this Service Contract.</p>
<h2>RENEWAL</h2>
<p>Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased no sooner than ninety (90) days prior to expiration date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty, original Service Contract and any Service Contract renewal period exceed the maximum coverage time period of five (5) years from date of Product purchase. Coverage
during the renewal period will be governed by the then current version of the Service Contract Terms & Conditions which must be agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign into
Your Canon Account at <a href="https://usa.canon.com">usa.canon.com</a> to view your eligible products or call 1-833-CAREPAK (1-833-227-3725).</p>
<h2>YOUR RESPONSIBILITY</h2>
<p><strong>PRODUCT PROTECTION:</strong> If damage or breakdown of the Product is suspected, You should promptly take reasonable precautions in order to protect against further damage.</p>
<h2>SERVICE CONTRACT TERM</h2>
<h3>EFFECTIVE DATE OF COVERAGE:</h3>
<ol style="list-style-type: decimal;">
<li>Damage resulting from Power Surge or Accidental Damage from Handling (<strong>"ADH"</strong>): Coverage for damages to Your Product resulting from Power Surge or Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and continues for the Term shown on Your Contract Purchase Receipt.</li>
<li>Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure of Your Product resulting from mechanical or electrical breakdown as described in the definition of "Failure" begins upon expiration of the shortest portion of
the manufacturer's original parts and/or labor limited warranty and continues for the remainder of Your Term.</li>
</ol>
<h2>WHAT IS COVERED – GENERAL</h2>
<p>In accordance with the SERVICE CONTRACT TERM described above, We agree to procure the necessary services to restore Your Product to standard operating condition at Our discretion, which may result in a replacement of Your originally
covered Product in lieu of repair services, if Your Product experiences a Failure or damage from Accidental Damage From Handling ("ADH") or Power Surge.</p>
<p>If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same model. Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements. IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE
AND/OR SHIPPING COSTS COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER
PARTS THAT PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a lower selling price than Your original Product, and no refunds will be made based on the
replacement product cost difference.</p>
<p>This Service Contract is only valid for repairs or replacement within the contiguous United States, plus Alaska and Hawaii.</p>
<h2>ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN</h2>
<p>In addition to coverage for a Failure, Your Contract also provides coverage for:</p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>ACCIDENTAL DAMAGE FROM HANDLING (ADH): <span style="font-weight: normal;">labor and/or parts required to repair Your Product, or at Our sole discretion, replacement of Your original Product in lieu of repair in consideration of sudden
and unforeseen ADH.</span></li>
<li>COMPLIMENTARY CUSTOMER SUPPORT: <span style="font-weight: normal;">During your Service Contract Term and upon validation of CarePAK coverage with an active Canon Account, Your Contract includes agent-assisted support, for all CarePAK
eligible Products, via phone at 1-833-CAREPAK (1-833-227-3725) or email at <a href="mailto:carepakplus@cits.canon.com">carepakplus@cits.canon.com</a>.</span></li>
<li>NO LEMON GUARANTEE: <span style="font-weight: normal;">Within any consecutive twelve (12) month period, if Your Product has three (3) repairs covered under Your Contract for the same problem and a fourth (4th) repair is required for the
same problem and considered covered under Your Contract, We will replace Your Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product and subject to the LIMIT OF LIABILITY section. Any repair services performed while Your Product is under its manufacturer's warranty or in association with ADH
are not considered to be qualifying service repairs under this benefit.</span></li>
</ol>
<h2>DEDUCTIBLE</h2>
<p>There is no Deductible required to obtain service on Your Product under this Service Contract.</p>
<h2>OBTAINING SERVICE</h2>
<p><strong>IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS
CONTRACT.</strong></p>
<p>THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially reasonable efforts to service and ship Your repair or replacement within five (5)
business days after you receive the No Charge Repair Acknowledgement correspondence via email, and subject to availability of parts or replacement Product. Note that business days are Monday through Friday, 9am-5pm, and exclude Canon
observed holidays, and any periods where unavailability is due to circumstances beyond Canon's control.</p>
<p>If You need to file a Claim under this Service Contract or verify Your coverage, call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725). To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and collect any additional information necessary from You and about Your covered Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such service. In general: </p>
<ol style="list-style-type: decimal;">
<li>You can also arrange for service under this Contract online by visiting the Administrator's <strong>"Request Product Repair Page"</strong> at
<a href="https://www.usa.canon.com/support" target="_blank" rel="noopener noreferrer">www.usa.canon.com/support</a>.</li>
</ol>
<p>Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the Administrator instructs You to do so. If You are instructed by the Administrator to transport or ship Your Product, a prepaid shipping label
will be provided. Be sure to include the following with Your Product: </p>
<ul style="list-style-type: none;">
<li>(1) a copy of Your Contract Purchase Receipt;</li>
<li>(2) a brief written description of the problem You are experiencing with the Product; and</li>
<li>(3) a prominent notation of Your repair authorization number that the Administrator gave You.</li>
</ul>
<p>Please use caution when transporting and/or shipping Your Product as directed by the Administrator, as We are not liable for any freight charges or damages due to improper packaging by You or Your representative.</p>
<p>If Your Term expires during the time of an approved Claim, Your coverage under the Contract will be extended until the date in which Your approved Claim in progress has been fulfilled completely in accordance with the terms and conditions
of this Service Contract.</p>
<h2>LIMIT OF LIABILITY</h2>
<p>During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services in connection with all Claims pursuant to this Service Contract is:</p>
<ol style="list-style-type: decimal;">
<li>One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is ineligible for continued coverage under Your original Contract); OR</li>
<li>Two (2) Product replacements for covered Claims for Power Surge or Failures (in which Your replacement products are automatically covered under Your original Contract for the remainder of Your Term).</li>
</ol>
<p>Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety and coverage ends.</p>
<p>NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT,
FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO
YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.</p>
<h2>WHAT IS NOT COVERED (GENERAL EXCLUSIONS)</h2>
<p><strong>THIS SERVICE CONTRACT DOES NOT COVER:</strong></p>
<ol style="list-style-type: decimal; font-weight: bold;">
<li>LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE, INCLUDING BUT
NOT LIMITED TO LOSS OR DAMAGE RESULTING FROM STUNTS OR SPECIAL EFFECTS EMPLOYED IN FILM, TELEVISION, OR THEATRE PRODUCTIONS, PRACTICAL, MECHANICAL, OR VEHICULAR STUNTS, AND/OR EXPLOSIONS OR OTHER PYROTECHNICS).</li>
<li>LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER
SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY
CANON.</li>
<li>SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE
PROBLEMS.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS.</li>
<li>PREVENTIVE MAINTENANCE.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.</li>
<li>ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.</li>
<li>ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.</li>
<li>SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE CONTIGUOUS UNITED STATES OF AMERICA, ALASKA, OR HAWAII.</li>
<li>PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE CONTRACT).
</li>
<li>COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR FINISH),
RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.</li>
<li>ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.</li>
<li>BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.</li>
<li>ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.</li>
<li>ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.</li>
<li>ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.</li>
</ol>
<p><strong>YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED
PRODUCT, AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PRO COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE® RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PRO, AND CAN BE FOUND AT
<a href="https://usa.canon.com/carepak-pro" target="_blank" rel="noopener noreferrer">USA.CANON.COM/CAREPAK-PRO</a>.</strong></p>
<p><strong>IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY SHIPPING AND/OR ON-SITE SERVICING COSTS.</strong></p>
<h2>OUR RIGHT TO RECOVER PAYMENT</h2>
<p>If You have a right to recover against another party for anything We have paid under this Service Contract, Your rights shall become Our rights. You shall do whatever is necessary to enable Us to enforce these rights. We shall recover only
the excess after You are fully compensated for Your loss.</p>
<h2>CANCELLATION</h2>
<p>You may cancel this Service Contract at any time by informing the Administrator of Your cancellation request. If such request is within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent
(100%) refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us. If such request is made after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims paid by Us and less an administrative fee not to exceed ten percent (10%) of the Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars ($25.00). </p> We may only cancel this Service Contract for the following reasons:<p></p>
<ul style="list-style-type: none;">
<li>1) non-payment of the Service Contract fee by You; </li>
<li>
</li>
<li>2) material misrepresentation by You to Us; or</li>
<li>3) substantial breach of duties by You under this Service Contract in relation to the covered Product or its use.</li>
</ul>
<p>If We cancel this Service Contract, We must provide written notice to You at least fifteen (15) days prior to the effective date of cancellation. Such notice will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We cancel this Service Contract, You will receive a pro-rata refund based upon one hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.</p>
<p>NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only. If the purchase of this Contract was financed, any outstanding balance due to the finance company will be deducted from any due refund and
paid to the finance company instead of the Holder.</p>
<h2>GUARANTY</h2>
<p>This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our performance under this Service Contract. Should We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or in the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service Contract price, You are entitled to make a direct claim
against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.</p>
<h2>TRANSFERABILITY</h2>
<p>If You are the original purchaser of this Service Contract and wish to transfer coverage under this Service Contract to a different owner, You may initiate a one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided separately). Transferability is determined at Canon's discretion,
as approved by Us, and may not be available with all Products. The CANCELLATION provisions apply to the original purchaser of this Service Contract only.</p>
<h2>ENTIRE AGREEMENT</h2>
<p>This Service Contract, including the terms, conditions, limitations, exceptions and exclusions, and Your Contract Purchase Receipt, constitute the entire agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.</p>
<h2>SPECIAL STATE REQUIREMENTS</h2>
<p><strong>Regulation of service contracts may vary widely from state to state. Any provision within this Service Contract which conflicts with the laws of the state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Contract was purchased in one of the following states and supersede any other provision within Your
Service Contract terms and conditions to the contrary.</strong></p>
<p><strong>Connecticut:</strong> The following disclosure statement is added to this Service Contract: In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Product, the cost of repair of the Product and a copy of the warranty Service Contract. </p>
<p>GUARANTY is amended as follows: If We fail to pay or to deliver service on a claim within sixty (60) days after proof of loss has been filed, or in the event You cancel this Service Agreement and We fail to issue any applicable refund
within sixty (60) days after cancellation, You may file a claim against the insurer, Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY 10038, by calling 1-866-505-4048.</p>
<p>CANCELLATION is amended as follows: This Service Contract may be cancelled by the Service Contract Holder if the Device covered under this Service Contract is returned, sold, lost, stolen or destroyed.</p>
<p>YOUR RESPONSIBILITY is amended to include: It is Your responsibility of the to follow the manufacturer's specifications for the use and care/maintenance of the covered Product.</p>
<p><strong>Florida:</strong> The definition of <strong>"We"</strong>, <strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong> is deleted and replaced with the following: <strong>"We"</strong>,
<strong>"Us"</strong>, <strong>"Our"</strong>, <strong>"Obligor"</strong>, <strong>"Provider"</strong>: Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038. This Service Contract is between
the Provider, Technology Insurance Company, Inc. (License No. 03605) and You. </p>
<p>GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract. </p>
<p>The following disclosure statement is added to this Service Contract: The rates charged to You for this Service Contract are not subject to regulation by the Florida Office of Insurance Regulation.</p>
<p><strong>Georgia:</strong> CANCELLATION is amended as follows: Any cancellation fee shall not exceed ten percent (10%) of the pro rata premium refund due or twenty-five dollars ($25.00) whichever is less. If You cancel the contract within
thirty (30) days of the contract purchase date, and no claim has been made, a ten percent (10%) penalty per month shall be added to any refund that is not paid or credited within forty-five (45) days after receipt of the cancellation
request.</p>
<p>The Provider may only cancel this Service Contract for fraud by You, material misrepresentation by You, or nonpayment by You. If We cancel this Service Contract, no cancellation fee shall apply and We shall provide written notice to You at
the last known address held by Us at least thirty (30) days preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation. The lienholder may only cancel this Contract for
non-payment if they hold a power of attorney.</p>
<p>WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded. PRE-EXISTING CONDITIONS – The
"Pre-Existing Condition:" definition is deleted and replaced with: Conditions that were caused by You or known by You prior to purchasing this Service Contract. The following disclosure statement is added to this Service Contract: This
Service Contract will be interpreted and enforced according to the laws of the state of Georgia. </p>
<p><strong>Hawaii:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five
(45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. YOUR
RESPONSIBILITY is amended to include: It is Your responsibility to follow the manufacturer's specifications for the use and care/maintenance of the covered Product.</p>
<p><strong>Illinois:</strong> The following disclosure statement is added to this Service Contract: Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to defects in
materials or workmanship, or normal wear and tear, after the effective date of this Service Contract.</p>
<p><strong>Indiana:</strong> The following disclosure statement is added to this Service Contract: This Contract is not insurance and is not subject to Indiana insurance law.</p>
<p>GUARANTY is amended as follows: Your proof of payment to the Retailer for this Service Contract shall be considered proof of payment to the insurance company which guarantees Our obligations to You. If We fail to perform or make payment
due under this Contract within sixty (60) days after You request the performance or payment, You may request the performance or payment directly from the insurer that issued the provider's Service Contract reimbursement policy, including
any applicable requirement under the Contract that the provider refund any part of the cost of the Contract upon cancellation of the Contract.</p>
<p>WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended as follows: The "Pre-Existing Condition" definition is deleted and replaced with: conditions that were caused by You or known by You prior to purchasing this Service Contract. </p>
<p><strong>New York:</strong> CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within thirty
(30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.</p>
<p><strong>Oregon:</strong> OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior
to having any repairs made to Your Product. If You reasonably determine that You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair.
You must then call the Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim
may result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.</p>
<p>The following disclosure statement is added to this Service Contract: If the purchase of this Contract was financed, any outstanding balance due to the finance company will be deducted from any due refund and paid to the finance company
instead of You. The refund amount paid to the finance company may be less than the Contract purchase price financed if claims have been paid by Us.</p>
<p><strong>Utah:</strong> The following disclosure statement is added to this Service Contract: Full payment will be received for the purchase price of this Service Contract at the time of purchase.</p>
<p>The following disclosure statement is added to this Service Contract: This Service Contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage
afforded under this Service Contract is not guaranteed by the Property and Casualty Guaranty Association. </p>
<p>GUARANTY is amended as follows: Should the provider fail to pay or provide service on any claim within sixty (60) days after proof of loss has been filed, the contract holder is entitled to make a claim directly against the Insurance
Company.</p>
<p>CANCELLATION is amended as follows: We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of contractual duties by You relating to the covered property or its use. If We
cancel this Service Contract for material misrepresentation or a substantial breach of contractual duties, such cancellation will be effective thirty (30) days after mailing of notice. If We cancel this Service Contract for non-payment,
such cancellation will be effective fifteen (15) days after the mailing of notice. The notice will state the effective date and the reason for the cancellation.</p>
<p>OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made
to Your Product If You reasonably determine that You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair. You must then call the
Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim will result in
non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.</p>
<p><strong>Virginia:</strong> If any promise made in the Contract has been denied or has not been honored within sixty (60) days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of
Charitable and Regulatory Programs at
<a href="http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml" target="_blank" rel="noopener noreferrer">http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml</a> to file a complaint.</p>
<p style="text-align: center;">For questions about this Service Contract or to obtain a copy of these terms & conditions, log onto the Administrator's website at
<a href="https://www.usa.canon.com/carepak-pro" target="_blank" rel="noopener noreferrer">www.usa.canon.com/carepak-pro</a> or call 1-833-CAREPAK.</p>
</div>
</span>
<span class="tc-carepak-description carepak_ecarepak">
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<h2>DEFINITIONS</h2>
</div>
<div class="t-header-bold">Eligibility</div>
<div class="t-c-1">The Canon eCarePAK Extended Service Plan (the "eCarePAK") is provided by Canon U.S.A., Inc. ("CUSA") with respect to the Canon product and/or Canon Accessory, and the service(s) (Repair or Replacement, Installation,
Training, and/or Preventative Maintenance), identified on your eCarePAK Certificate of Registration for which the eCarePAK has been purchased (the "Covered Product"). CUSA reserves the right to verify the information you provide to CUSA
in connection with your registration for the eCarePAK and may reject your enrollment. The purchase of an eCarePAK is not required either to purchase the Covered Product or to obtain financing for the Covered Product.</div>
<div class="t-header-bold">Activating the eCarePAK</div>
<div class="t-c-1">If you do not agree with the Terms and Conditions of the eCarePAK, you may cancel and obtain a refund in accordance with the section entitled "Ability to Cancel and Right to Refund" below. The eCarePAK becomes effective
when CUSA registers your Covered Product. You may purchase an eCarePAK within the term of the CUSA Limited Warranty for the Covered Product, or before any existing eCarePAK covering the Covered Product has expired. However, if you decide
to purchase after the Limited Warranty has expired, or after any existing eCarePAK on the Covered Product has expired, CUSA reserves the right to inspect the Covered Product, at your expense, and to refuse to register your Covered
Product, in its sole discretion, if it does not meet CUSA’s requirements for coverage under an eCarePAK. An eCarePAK Certificate of Registration will be sent to you upon registration of your extended service plan and/or preventative
maintenance (“Preventative Maintenance”) plans.</div>
<div class="t-header-bold">Coverage</div>
<div class="t-c-1">Coverage under the eCarePAK will begin effective on the expiration date of the original CUSA Limited Warranty or existing eCarePAK for the Covered Product, as applicable, and continue until the expiration date indicated
on your eCarePAK Certificate of Registration. The period between the effective date of coverage under your eCarePAK and the expiration date indicated on your eCarePAK Certificate of Registration is referred to herein as the “Term”.<span>*
THIS IS NOT A CONTRACT OF INSURANCE.</span>
<br><span>*</span>The Term for certain Covered Products will expire prior to the expiration date indicated on your eCarePAK Certificate of Registration if the number of printed pages for your Covered Product reaches the maximum allowed,
as provided below: <ul class="t-list" style="list-style-type: disc;">
<li class="t-c-1">MAXIFY GX X: Maximum of 80,000 printed pages by the Covered Product.</li>
<li class="t-c-1">WG Series Inkjet Printer: Maximum of 300,000 printed pages by the Covered Product. Should the page count exceed the listed maximum printed page count for these Products only, the eCarePAK coverage will no longer apply
regardless of the expiration date printed on the eCarePAK Certificate. All repairs requested beyond the printed page limit will be excluded from coverage under the eCarePAK .</li>
</ul>
</div>
<div class="t-header-bold">Repair or Replacement Service</div>
<ol class="t-list">
<li class="t-c-1">Subject to the limitations set forth in “Service Limitations” below, CUSA agrees to repair or replace, without charge, any defective part in your Covered Product with a new, rebuilt, or different part during the Term of
the eCarePAK, provided such part is the same as, or functionally comparable to, the defective part removed. Any parts that are replaced will become the property of CUSA. Replacement of parts will not extend the Term of the eCarePAK.
Likewise, if CUSA should replace the Covered Product, the original Covered Product will become the property of CUSA. Coverage under the eCarePAK will automatically transfer to the replacement product but will not extend the Term.</li>
<li class="t-c-1">The eCarePAK is valid only for service of a Covered Product purchased and used in the United States. The eCarePAK is not transferable to another Covered Product except as provided in paragraph 1 above. </li>
<li class="t-c-1">For Oregon and Montana Residents only: This Extended Protection (Service) Plan is insured by a contractual liability insurance policy issued to Canon U.S.A., Inc. by Sompo Japan Insurance Company of America (“Sompo
Japan”), 11405 N. Community House, Suite 600, Charlotte, NC 28277, 704-759-2200. <ul style="list-style-type: lower-alpha;" class="t-list">
<li style="list-style-type: lower-alpha;">For Oregon residents only: Should CUSA fail to perform under this eCarePAK within sixty (60) days, you may contact Sompo Japan for recourse.</li>
</ul>
</li>
<li class="t-c-1">For Virginia residents only: If any promise made in the Contract has been denied or has not been honored within 60 days after your request, you may contact the Virginia Department of Agriculture and Consumer Services,
Office of Charitable and Regulatory Programs at <a href="http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml">http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml</a> to file a complaint.
</li>
</ol>
<div class="t-header-bold">Technical Support</div>
<div class="t-c-1">You are entitled to the telephone support set forth below for the Covered Product during the Term of the eCarePAK.</div>
<div class="t-hero">
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center; width: 20%;">For imagePROGRAF & imageFORMULA Scanners Scan Kiosk II 1-800-423-2366</div>
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center; width: 20%;">For imageCLASS & FAXPHONE 1-800-OK Canon</div>
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center; width: 20%;">For Scan Kiosk contact your dealer</div>
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center; width: 20%;">Canon Specialty Printers (including Card Printers, Label Printers, Cable ID Printers) 1-855-852-2666</div>
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center; width: 20%;">For MAXIFY GX X<br><br>1-844-4-MAXIFY<br>(1-844-462-9439)</div>
</div>
<div class="t-c-1">Toll-Free telephone support for troubleshooting issues (except for Scan Kiosk) is available Monday through Friday from 8:00 a.m. to 8:00 p.m., E.T. excluding holidays. Hours of availability for toll-free telephone support
are subject to change in CUSA's reasonable discretion. For more efficient support, please have your eCarePAK registration number or Covered Product serial number available.</div>
<div class="t-header-bold">Obtaining Repair or Replacement Service</div>
<div class="t-c-1">As a condition to obtaining service under this eCarePAK, you must first troubleshoot your Covered Product's malfunction in good faith with CUSA's technical support team or, in the case of the Scan Kiosk, with the dealer
who sold you the Scan Kiosk (who will escalate the malfunction to CUSA, as appropriate, for technical support as specified above). If CUSA cannot fix the Covered Product's malfunction through remote diagnosis, CUSA may choose to either
(1) exchange your Covered Product through CUSA's Advanced Exchange Service program, (2) schedule an on-site service call through an independent CUSA Authorized Service Provider (the "Service Provider"), or (3) refer you to a CUSA
Authorized Service Facility ("ASF") (Carry-In/), all as more fully described below. The service option chosen is in CUSA's sole discretion. Not all options may be available at the time service is requested.</div>
<ol class="t-list">
<li class="t-c-1">Advanced Exchange Program: CUSA may elect to service your Covered Product through its Advanced Exchange Program. Under the Advanced Exchange Program, a defective Covered Product will be exchanged for a comparable
refurbished Covered Product on an expedited basis, usually by the next business day (or longer if your ship-to address is determined by Canon to be a rural or remote location). You will be required to provide a ship-to location (street
address only) for the replacement product. You may be required to sign a form to guarantee the return of the defective unit and provide a valid credit card authorization. If you do not return your defective Covered Product to CUSA by
the date and in the manner specified by CUSA, CUSA may cancel your eCarePAK and invoice you for the full replacement cost of a new Covered Product, or charge your credit card for this cost.</li>
<li class="t-c-1">Service Provider: In the event that CUSA's technical troubleshooting cannot resolve your problem, CUSA may elect to send a Service Provider to your location in an expedited manner to facilitate the repair of your Covered
Product.</li>
<li class="t-c-1">ASF Program (Carry In/): Under CUSA's ASF Program, the defective Covered Product is repaired by an ASF and then returned to you. The CUSA representative will direct you how to obtain the name and phone number of the ASF
nearest to you. You must contact the ASF to schedule the repair. DO NOT INCLUDE AN OTHER ITEMS WITH THE COVERED PRODUCT. Covered Products will be repaired and returned to you without charge by the ASF.</li>
</ol>
<div class="t-c-1">Any Covered Product received by CUSA or an ASF that is not covered by this eCarePAK will be returned to you unrepaired at your expense or, at the discretion of CUSA or the ASF, you may receive an estimate of repair at
CUSA's or the ASF's then prevailing service rates. You will also be charged for on-site repairs not covered by this eCarePAK at CUSA's then prevailing service rates.</div>
<div class="t-c-1">FOR OREGON RESIDENTS ONLY: Upon CUSA's failure to perform under this eCarePAK, Sompo Japan Insurance Company of America shall pay, on behalf of CUSA, any sums CUSA is legally obligated to pay or shall provide the service
that CUSA is legally obligated to perform, according to CUSA's contractual obligation under this eCarePAK issued by CUSA, and Sompo Japan Insurance Company of America will pay claims against CUSA for return of the unearned purchase price
of your eCarePAK.</div>
<div class="t-header-bold">Repair or Replacement Service Limitations</div>
<div class="t-c-1">The eCarePAK covers defects encountered in normal use of the Covered Product and, except as otherwise provided in this eCarePAK, does not cover the following:</div>
<ol class="t-list">
<li class="t-c-1">Loss of or damage to the Covered Product due to abuse, mishandling, improper packaging by you, neglect, alteration, electric current fluctuation or accident; improper use, including failure to follow operating,
maintenance or environmental instructions prescribed in the operator's manual; use of the Covered Product with non-compatible computers, peripheral equipment or software; or repair performed by other than a service representative
qualified by CUSA.</li>
<li class="t-c-1">Service necessitated by the use of parts or supplies (other than those distributed by CUSA) which damage the Covered Product or which cause abnormally frequent service calls or service problems.</li>
<li class="t-c-1">Service of the Covered Product if it has been modified or altered in any way (including any alteration or removal of serial numbers or identification marks).</li>
<li class="t-c-1">Service, repair or replacement of any covers, lids, or trim parts, or any consumable items, including without limitation, ink and/or maintenance cartridges, and ink tanks. Toner cartridges and print heads may have a
separate limited warranty based on your product. Please refer to your product's limited warranty for details. Preventative maintenance and or inspections.</li>
<li class="t-c-1">Service, repair or replacement of accessories or options for the Covered Product, or of any equipment or software not distributed by Canon which may be used with, or be connected to, the Covered Product.</li>
<li class="t-c-1">Service, repair, or replacement of any Covered Product purchased or used outside of the United States.</li>
</ol>
<div class="t-header-bold">Installation Services</div>
<div class="t-header-italic">imagePROGRAF Printer Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the following installation services for the imagePROGRAF printer only:</div>
<ol class="t-list">
<li class="t-c-1">Place the printer on its stand with your assistance.</li>
<li class="t-c-1">Load media on to the printer.</li>
<li class="t-c-1">Fill ink tanks.</li>
<li class="t-c-1">Produce a test print to ensure that the printer is installed and operating within specifications.</li>
<li class="t-c-1">Upon your request, connect the printer to a network (i.e. Ethernet connection). You must have a live Ethernet connection to your network, as well as an Ethernet cable, at the time of your request. If not, an additional
visit to connect the printer to your network will need to be scheduled when both of these requirements have been met. This additional visit will incur a fee.</li>
</ol>
<div class="t-header-italic">imagePROGRAF iPF MFP Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the following installation services for the imagePROGRAF MFP:</div>
<ol class="t-list">
<li class="t-c-1">Place the imagePROGRAF printer on its stand with your assistance.</li>
<li class="t-c-1">Load media on to imagePROGRAF printer.</li>
<li class="t-c-1">Produce a test print to ensure that the imagePROGRAF printer is installed and operating within specifications.</li>
<li class="t-c-1">Place the Colortrac scanner on its stand with your assistance.</li>
<li class="t-c-1">Install, at a basic level, the computer and monitor.</li>
<li class="t-c-1">Connect the Colortrac scanner to the imagePROGRAF printer and produce a test scan to ensure that the imagePROGRAF printer and Colortrac scanner are connected and operating within specifications.</li>
</ol>
<div class="t-header-italic">imageFORMULA Scanners Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the following installation services for the imageFORMULA Scanners:</div>
<ol class="t-list">
<li class="t-c-1">Place the scanner in its designated location with your assistance.</li>
<li class="t-c-1">Install replacement rollers if they are not already factory installed.</li>
<li class="t-c-1">Install additional accessories (if applicable).</li>
<li class="t-c-1">Connect scanner and perform a test scan to ensure that scanner is operating within specifications.</li>
</ol>
<div class="t-header-italic">Canon Specialty Printers Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA’s authorized service provider, will provide the following installation services for the Canon Specialty Printers only:</div>
<ol class="t-list">
<li class="t-c-1">Place the printer on its stand with your assistance.</li>
<li class="t-c-1">Install ink tanks.</li>
<li class="t-c-1">Load media on to the printer.</li>
<li class="t-c-1">Upon your request, connect the printer (via USB or network (i.e. Ethernet connection)). You must have a live Ethernet connection to your network, as well as an Ethernet cable, at the time of your request. If not, an
additional visit to connect the printer to your network will need to be scheduled when both of these requirements have been met. This additional visit will incur a fee.</li>
<li class="t-c-1">Produce a test print to ensure that the printer is installed and operating within specifications.</li>
</ol>
<div class="t-header-italic">Canon MAXIFY GX X Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA’s authorized service provider, will provide the following installation services for MAXIFY GX X only:</div>
<ol class="t-list">
<li class="t-c-1">Place the printer on its stand with your assistance.</li>
<li class="t-c-1">Fill ink tanks.</li>
<li class="t-c-1">Load media on to the printer.</li>
<li class="t-c-1">Upon your request, connect the printer (via USB or network (wireless or Ethernet connection)). You must have a live Ethernet connection to your network, as well as an Ethernet cable, at the time of your request. If not,
an additional visit to connect the printer to your network will need to be scheduled when both of these requirements have been met. This additional visit will incur a fee.</li>
<li class="t-c-1">Produce a test print to ensure that the printer is installed and operating within specifications.</li>
</ol>
<div class="t-header-bold">General Terms and Conditions Covering All Installation Services</div>
<div class="t-c-1" style="margin-bottom: 0px;">The following terms and conditions apply to all Installation services:</div>
<ol class="t-list">
<li class="t-c-1">Installation technicians may, in their sole discretion, refuse to install Covered Products that are incompatible, are, or appear to be, damaged, are inappropriate for installation, exhibit signs of excessive wear or are
deemed unsafe. Covered Products which are not new, or are damaged, will be documented before the installation begins. You may be subject to additional charges should the installation technician conclude that the proposed installation is
unsafe and therefore cannot be completed.</li>
<li class="t-c-1">A pre-existing power outlet(s) must be accessible in order to install your Covered Product. </li>
<li class="t-c-1">Installation services are only available in the 50 United States and the District of Columbia. Extra charges may apply in the event special travel is required to reach the installation site.</li>
<li class="t-c-1">Extra charges may apply in the event additional work is necessary to complete the installation, including, but not limited to, carpentry, electrical work, floor covering modifications, moving of furniture, or additional
wire, parts and/or accessories.</li>
<li class="t-c-1">Carefully review your installation needs, your installation plans and the accessories and hardware you have and/or need to facilitate and complete the installation.</li>
<li class="t-c-1">CUSA and/or Canon authorized service provider will contact you to schedule your installation appointment. Cancellations or rescheduling of scheduled installation appointments must be made no later than twenty four (24)
hours prior to your appointment to avoid additional charges. Cancellation requests are not valid until confirmed by CUSA and or Canon Authorized service provider.</li>
<li class="t-c-1">You must ensure that the Covered Product(s) to be installed, the installation site, and the hardware and accessories required to facilitate and complete your installation, are prepared and ready prior to the arrival of
the installation technician. You may be subject to an additional charge for failure to prepare the Covered Product, the installation site, or the required hardware and accessories prior to the arrival of the installation technician.
</li>
<li class="t-c-1">You must move or rearrange furniture to provide accessibility and a safe, adequate work space for the installation technician.</li>
<li class="t-c-1">You must provide a sufficient amount of power, power sources, power cords and, if applicable, surge protectors that are readily available to the installation technician and/or safely accessible to the installation site.
The installation technicians will not move or install AC power sources or feeds of television signals from cable, satellite or other sources.</li>
<li class="t-c-1">You must dispose of the packaging materials and trash following the installation. Although the installation technicians will clean up the work site, it is your responsibility to arrange for the final disposal of any
packaging materials or trash related to the installation.</li>
</ol>
<div class="t-header-bold">imageFORMULA Scanners Only - Onsite Installation of Custom Firmware for Federal Agencies Digital Guidelines Initiatives (FADGI)*</div>
<div class="t-c-1">CUSA, on an exclusive basis only, will replace the firmware of applicable imageFORMULA scanners with custom firmware (“Firmware”) designed to generate images that conform to the quality and performance guidelines defined
for FADGI Modern Textual Records category.** CUSA will place stickers on the scanner to indicate the date that the Firmware installation was completed. Please note that such Firmware replacement does not guarantee FADGI compliance
throughout the life of the scanner, as any damage or modifications to the scanner may require CUSA’s re-installation of the Firmware; in all cases, replacement of the scanner’s main circuit board for any reason will require re-
installation of the Firmware. It is the customer’s sole responsibility to contact CUSA at 1-800-423-2366 to arrange for an onsite visit for re-installation of the Firmware if needed during the life of the scanner.***<br><br>* FADGI
compliance requirements are subject to updates by participating U.S. Federal Agencies. Visit www.digitizationguidelines.gov for the latest FADGI requirements and information.<br><br>** To enable FADGI compliance, the imageFORMULA
Scanner’s driver settings may need to be changed, and Canon CaptureOnTouch software must be installed on the customer’s workstation that is connected to the scanner. The Firmware may affect the scanning speed of the scanner.<br><br>***
The customer will be eligible for the Firmware replacement at any time during the life of the imageFORMULA Scanner provided the scanner is in good working condition and the scanner is covered either under an eCarePAK or a service plan
provided by a CUSA Authorized Service Provider.</div>
<div class="t-header-bold">Training Services</div>
<div class="t-header-italic">imagePROGRAF iPF MFP</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the following Training services with respect to the imagePROGRAF iPF MFP:</div>
<ol class="t-list">
<li class="t-c-1">Training is only provided during the time of installation.</li>
<li class="t-c-1">Training on the general operation of the scanner component of the imagePROGRAF iPF MFP.</li>
</ol>
<div class="t-header-italic">imageFORMULA Scanners</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the following Training services with respect to the imageFORMULA Scanner:</div>
<ol class="t-list">
<li class="t-c-1">Training is only provided during the time of installation.</li>
<li class="t-c-1">Training on the general operation of the scanner</li>
<li class="t-c-1">Training on the Canon software and drivers included with the scanner.</li>
<li class="t-c-1">Training on scanner preparation, maintenance and errors on scanner.</li>
</ol>
<div class="t-header-bold">General Terms and Conditions Covering All Training Services</div>
<div class="t-c-1" style="margin-bottom: 0px;">The following terms and conditions apply to all Training Services </div>
<ol class="t-list">
<li class="t-c-1">CUSA reserves the right to refuse or limit any Training Services if you fail to satisfy any minimum requirements for such Training Services as published or provided to you by CUSA prior to the start of such Training
Services.</li>
<li class="t-c-1">CUSA reserves the right to refuse, limit, or cancel any Training Services if, in the opinion of CUSA, you display unreasonable behavior or are deemed by CUSA to be violent, abusive, or disruptive. In such cases, no
refunds will be paid.</li>
<li class="t-c-1">Ownership of all copyright and other intellectual property rights in the training material supplied by CUSA, or its authorized service provider, including any documentation, data, technical information and know-how
provided to you as part of the Training Services, remains vested in CUSA, its authorized service provider(s), or the owner of such materials, as applicable. All such information will be held by you in confidence and will not be
disclosed or copied to third parties, without the express written permission of CUSA.</li>
</ol>
<div class="t-header-bold">imageFORMULA Scanners with eCarePAK Coverage plus Preventative Maintenance (“PM”) Service Plan Coverage, named “eCarePAK+PM” *</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA’s authorized service provider, will provide the following preventative maintenance services for the imageFORMULA Scanner only:</div>
<ol class="t-list">
<li class="t-c-1">Perform physical inspection on the internal, external and functionality of the scanner.</li>
<li class="t-c-1">Perform necessary cleaning routine of the interior and exterior body of the scanner.</li>
<li class="t-c-1">Install new user replaceable rollers.</li>
<li class="t-c-1">Document maintenance statistics.</li>
<li class="t-c-1">Perform test scans after preventative maintenance is complete and ensure that Scanner is operating within specifications.</li>
</ol>
<div class="t-c-1">The number of Preventative Maintenance service calls covered under this eCarePAK+PM depends on the Term of your eCarePAK. For example, for a two (2) year Term, you are entitled to two (2) Preventative Maintenance service
calls during such Term. Additional Preventative Maintenance service may be purchased at CUSA’s then-current rates. To receive the Preventative Maintenance service, you must purchase the standard eCarePAK+PM plan. Customers with existing
eCarePAK coverage may add the Preventative Maintenance plan at any time during the eCarePAK Term and will receive the preventative maintenance services listed in numbers 1-5 above.</div>
<div class="t-header-bold">General Terms and Conditions Covering imageFORMULA Scanner Preventative Maintenance Services</div>
<div class="t-c-1" style="margin-bottom: 0px;">The following general terms and conditions apply to imageFORMULA Scanner Preventative Maintenance services:</div>
<ol class="t-list">
<li class="t-c-1">Only customers under warranty, eCarePAK, or eCarePAK+PM coverage can purchase Preventative Maintenance services.</li>
<li class="t-c-1">Scheduling Preventative Maintenance is the sole responsibility of the customer and will expire upon expiration of the warranty, eCarePAK, or eCarePAK+PM.</li>
<li class="t-c-1">CUSA will provide Preventative Maintenance only during normal business hours of operation, Monday through Friday, 9AM-5PM local time excluding holidays.</li>
<li class="t-c-1">CUSA will schedule the Preventative Maintenance within five business days of when the customer contacts CUSA’s Technical support Center.</li>
<li class="t-c-1">If the unit is not in working condition, the Preventative Maintenance will be delayed and a break/fix call will be opened.</li>
</ol>
<div class="t-header-bold">No Warranty</div>
<div class="t-c-1">Except as set forth herein, all services provided by CUSA or its authorized service providers under this eCarePAK are provided “AS IS”, without warranty of any kind, whether express, implied, statutory, or otherwise,
especially as to quality, timeliness, reliability, usefulness, sufficiency and accuracy. ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF CONDITION, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE,
ARE DISCLAIMED BY CUSA AND ITS AUTHORIZED SERVICE PROVIDERS. NO ORAL OR WRITTEN INFORMATION PROVIDED BY CUSA OR ITS AUTHORIZED SERVICE PROVIDERS WILL CREATE A WARRANTY UNLESS INCORPORATED INTO THESE TERMS AND CONDITIONS.</div>
<div class="t-header-bold">Limitation of Liability</div>
<div class="t-c-1">NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF WILL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO
USE THE COVERED PRODUCT OR ANY COMPONENT THEREOF, THE INSTALLATION SERVICES, PREVENTATIVE MAINTENANCE SERVICES, AND/OR TRAINING SERVICES, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER
OR ASF HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. NOR WILL RECOVERY OF ANY KIND AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE COVERED PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED
DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OWNED BY YOU OR OTHERS, ARISING OUT OF USE OR POSSESSION OF ANY COVERED PRODUCT SOLD BY CUSA NOT CAUSED SOLELY
AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF. YOU ACKNOWLEDGE THAT PURCHASE OF THE eCAREPAK DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE COVERED PRODUCT. FOR ANY MATERIAL BREACH OF THIS PLAN BY CUSA OR
ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY, AND THE LIABILITY OF CUSA OR ANY SERVICE PROVIDER OR ASF, WILL BE LIMITED TO A REFUND OF THE PURCHASE PRICE PAID FOR THE PLAN.</div>
<div class="t-header-bold">Extending the eCarePAK</div>
<div class="t-c-1">Subject to this section, your eCarePAK can be extended. You will be contacted prior to the expiration date of your eCarePAK about whether you want to extend coverage for an additional period. In no event, however, will
the combined term of your manufacturer's Limited Warranty, original eCarePAK and any eCarePAK extension period exceed the maximum coverage time period stated on the eCarePAK. However, CUSA may, in its sole discretion, allow extension
periods on a case-by-case basis. If you wish to extend your eCarePAK, follow the instructions provided when you were contacted about extending. Coverage during each respective extension period will be governed by CUSA's then current
version of the eCarePAK terms and conditions which must be agreed to in order for the extension period to become effective.</div>
<div class="t-header-bold">Ability to Cancel and Right to Refund (Except for Oregon Residents)</div>
<div class="t-c-1">You may cancel the eCarePAK for a full refund within thirty (30) days of the original date of purchase of the eCarePAK if you have made no service claims. To cancel, send a written notice of cancellation, which includes
your name, address, daytime phone number, , with a copy of your original eCarePAK Certificate of Registration to Canon at: Canon eCarePAK Extended Service Plan, Business Imaging Solutions Group, Product Marketing Department, One Canon
Park, Melville, NY 11747.</div>
<div class="t-c-1">OREGON RESIDENTS ONLY: You may cancel this eCarePAK at any time for any reason by sending a written notice of cancellation, which includes your name, address, daytime phone number, and your Canon eCarePAK label, to CUSA
at Canon eCarePAK Extended Service Plan, Business Information Communications Group, Product Marketing Department, One Canon Park, Melville, NY, 11747. Canon may cancel this eCarePAK if you fail to pay, make a material misrepresentation or
substantially breach your duties under this eCarePAK. The cancellation of this eCarePAK is not effective until at least thirty (30) days after the notice of cancellation is mailed to you. You may cancel this eCarePAK for a full refund
within thirty (30) days of the original date of purchase of the eCarePAK if you have made no service claims. If this eCarePAK is cancelled thereafter by either party, and provided you have made no service claims, CUSA will refund the
entire amount you paid allocable to the remainder of the Term of this eCarePAK prorated on a monthly basis. </div>
<div class="t-header-bold" style="margin-bottom: 0px;">Alternative Dispute Resolution</div>
<div class="t-c-1">There is no informal dispute settlement process established under this eCarePAK.</div>
<div class="t-header-bold" style="letter-spacing: 3px; font-size:160%; border-bottom: 1px solid black;">SPECIAL STATE REQUIREMENTS</div>
<div class="t-c-1">Regulation of extended service plans and service contracts may vary widely from state to state. Any provision within this eCarePAK which conflict with the laws of the state where you live will automatically be considered
to be modified to conform to applicable state laws and regulations.</div>
<!--
/* ***************************************************** */
/* OREGON ONLY */
/* ***************************************************** */
<div class="t-header-bold t-no-border"
style="border-top-width: 1px; padding-top: 20px; font-size: 225%; margin-top: 10vh;" id="oregon-only">
Terms and Conditions for Oregon<br><em style="font-size: 65%; font-weight: normal; display: block;">- The terms
and conditions below apply to Oregon only. Please <a href="#allstates" class="t-link">click here</a> to
review the separate terms and conditions for all U.S. states besides Oregon.</em>
</div>
<div class="t-header-bold">Eligibility</div>
<div class="t-c-1">The Canon eCarePAK Extended Service Plan (the "eCarePAK") is provided by Canon U.S.A., Inc.
("CUSA") with respect to the Canon product and/or Canon Accessory, and the service(s) (Repair or Replacement,
Installation, Training, and/or Preventative Maintenance), identified on your eCarePAK Certificate of
Registration for which the eCarePAK has been purchased (the "Covered Product"). CUSA reserves the right to
verify the information you provide to CUSA in connection with your registration for the eCarePAK and may reject
your enrollment. The purchase of an eCarePAK is not required either to purchase the Covered Product or to obtain
financing for the Covered Product.</div>
<div class="t-header-bold">Activating the eCarePAK</div>
<div class="t-c-1">If you do not agree with the Terms and Conditions of the eCarePAK, you may cancel and obtain a
refund in accordance with the section entitled "Ability to Cancel and Right to Refund" below. The eCarePAK
becomes effective when CUSA registers your Covered Product. You may purchase an eCarePAK within the term of the
CUSA Limited Warranty for the Covered Product, or before any existing eCarePAK covering the Covered Product has
expired. However, if you decide to purchase after the Limited Warranty has expired, or after any existing
eCarePAK on the Covered Product has expired, CUSA reserves the right to inspect the Covered Product, at your
expense, and to refuse to register your Covered Product, in its sole discretion, if it does not meet CUSA’s
requirements for coverage under an eCarePAK. An eCarePAK Certificate of Registration will be sent to you upon
registration of your extended service plan and/or preventative maintenance plans.</div>
<div class="t-header-bold">Coverage</div>
<div class="t-c-1">Coverage under the eCarePAK will begin effective on the expiration date of the original CUSA
Limited Warranty or existing eCarePAK for the Covered Product, as applicable, and continue until the expiration
date indicated on your eCarePAK Certificate of Registration. The period between the effective date of coverage
under your eCarePAK and the expiration date indicated on your eCarePAK Certificate of Registration is referred
to herein as the "Term". <span>THIS IS NOT A CONTRACT OF INSURANCE.</span></div>
<div class="t-header-bold">Repair or Replacement Service</div>
<ol class="t-list">
<li class="t-c-1">Subject to the limitations set forth in "Service Limitations" below, CUSA agrees to repair or
replace, without charge, any defective part in your Covered Product with a new, rebuilt, or different part
during the Term of the eCarePAK, provided such part is the same as, or functionally comparable to, the
defective part removed. Any parts that are replaced will become the property of CUSA. Replacement of parts
will not extend the Term of the eCarePAK. Likewise, if CUSA should replace the Covered Product, the original
Covered Product will become the property of CUSA. Coverage under the eCarePAK will automatically transfer to
the replacement product but will not extend the Term.</li>
<li class="t-c-1">The eCarePAK is valid only for service of a Covered Product purchased and used in the United
States. The eCarePAK is not transferable to another Covered Product except as provided in paragraph 1 above.
</li>
<li class="t-c-1">For Oregon and Montana Residents only: This Extended Protection (Service) Plan is insured by a
contractual liability insurance policy issued to Canon U.S.A., Inc. by Sompo Japan Insurance Company of
America ("Sompo Japan"), 11405 N. Community House, Suite 600, Charlotte, NC 28277, 704-759-2200.
<ul style="list-style-type: lower-alpha;" class="t-list">
<li style="list-style-type: lower-alpha;">For Oregon residents only: Should CUSA fail to perform under
this eCarePAK within sixty (60) days, you may contact Sompo Japan for recourse. </li>
</ul>
</li>
</ol>
<div class="t-header-bold">Technical Support</div>
<div class="t-c-1">You are entitled to the telephone support set forth below for the Covered Product during the Term
of the eCarePAK.</div>
<div class="t-hero">
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center;">For imagePROGRAF
& imageFORMULA Scanners<br>1-800-423-2366</div>
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center;">For imageCLASS
& FAXPHONE<br>1-800-OK Canon</div>
<div class="t-hero-left t-c-1 t-container" style="border-top-width: 0px; text-align: center;">For Scan
Kiosk<br>Contact your Dealer</div>
</div>
<div class="t-c-1">Toll-Free telephone support for troubleshooting issues (except for Scan Kiosk) is available
Monday through Friday from 8:00 a.m. to 8:00 p.m., E.T. excluding holidays. Hours of availability for toll-free
telephone support are subject to change in CUSA's reasonable discretion. For more efficient support, please have
your eCarePAK registration number or Covered Product serial number available.</div>
<div class="t-header-bold">Obtaining Repair or Replacement Service</div>
<div class="t-c-1">As a condition to obtaining service under this eCarePAK, you must first troubleshoot your Covered
Product's malfunction in good faith with CUSA's technical support team or, in the case of the Scan Kiosk, with
the dealer who sold you the Scan Kiosk (who will escalate the malfunction to CUSA, as appropriate, for technical
support as specified above). If CUSA cannot fix the Covered Product's malfunction through remote diagnosis, CUSA
may choose to either (1) exchange your Covered Product through CUSA's Advanced Exchange Service program, (2)
schedule an on-site service call through an independent CUSA Authorized Service Provider (the "Service
Provider"), or (3) refer you to a CUSA Authorized Service Facility ("ASF") (Carry-In/), all as more fully
described below. The service option chosen is in CUSA's sole discretion. Not all options may be available at the
time service is requested.</div>
<ol class="t-list">
<li class="t-c-1">Advanced Exchange Program: CUSA may elect to service your Covered Product through its Advanced
Exchange Program. Under the Advanced Exchange Program, a defective Covered Product will be exchanged for a
comparable refurbished Covered Product on an expedited basis, usually by the next business day (or longer if
your ship-to address is determined by Canon to be a rural or remote location). You will be required to
provide a ship-to location (street address only) for the replacement product. You may be required to sign a
form to guarantee the return of the defective unit and provide a valid credit card authorization. If you do
not return your defective Covered Product to CUSA by the date and in the manner specified by CUSA, CUSA may
cancel your eCarePAK and invoice you for the full replacement cost of a new Covered Product, or charge your
credit card for this cost.</li>
<li class="t-c-1">Service Provider: In the event that CUSA's technical troubleshooting cannot resolve your
problem, CUSA may elect to send a Service Provider to your location in an expedited manner to facilitate the
repair of your Covered Product.</li>
<li class="t-c-1">3. ASF Program (Carry In/): Under CUSA's ASF Program, the defective Covered Product is
repaired by an ASF and then returned to you. The CUSA representative will direct you how to obtain the name
and phone number of the ASF nearest to you. You must contact the ASF to schedule the repair. DO NOT INCLUDE
ANY OTHER ITEMS WITH THE COVERED PRODUCT. Covered Products will be repaired and returned to you without
charge by the ASF.</li>
</ol>
<div class="t-c-1">Any Covered Product received by CUSA or an ASF that is not covered by this eCarePAK will be
returned to you unrepaired at your expense or, at the discretion of CUSA or the ASF, you may receive an estimate
of repair at CUSA's or the ASF's then prevailing service rates. You will also be charged for on-site repairs not
covered by this eCarePAK at CUSA's then prevailing service rates.</div>
<div class="t-c-1">FOR OREGON RESIDENTS ONLY: Upon CUSA's failure to perform under this eCarePAK, Sompo Japan
Insurance Company of America shall pay, on behalf of CUSA, any sums CUSA is legally obligated to pay or shall
provide the service that CUSA is legally obligated to perform, according to CUSA's contractual obligation under
this eCarePAK issued by CUSA, and Sompo Japan Insurance Company of America will pay claims against CUSA for
return of the unearned purchase price of your eCarePAK.</div>
<div class="t-header-bold">Repair or Replacement Service Limitations</div>
<div class="t-c-1">The eCarePAK covers defects encountered in normal use of the Covered Product and, except as
otherwise provided in this eCarePAK, does not cover the following:</div>
<ol class="t-list">
<li class="t-c-1">Loss of or damage to the Covered Product due to abuse, mishandling, improper packaging by you,
neglect, alteration, electric current fluctuation or accident; improper use, including failure to follow
operating, maintenance or environmental instructions prescribed in the operator's manual; use of the Covered
Product with non-compatible computers, peripheral equipment or software; or repair performed by other than a
service representative qualified by CUSA.</li>
<li class="t-c-1">Service necessitated by the use of parts or supplies (other than those distributed by CUSA)
which damage the Covered Product or which cause abnormally frequent service calls or service problems.</li>
<li class="t-c-1">Service of the Covered Product if it has been modified or altered in any way (including any
alteration or removal of serial numbers or identification marks).</li>
<li class="t-c-1">Service, repair or replacement of any covers, lids, or trim parts, or any consumable items,
including without limitation, toner and/or ink cartridges, ink tanks and printheads.</li>
<li class="t-c-1">Preventative maintenance and or inspections.</li>
<li class="t-c-1">Service, repair or replacement of accessories or options for the Covered Product, or of any
equipment or software not distributed by Canon which may be used with, or be connected to, the Covered
Product.</li>
<li class="t-c-1">Service, repair, or replacement of any Covered Product purchased or used outside of the United
States.</li>
</ol>
<div class="t-header-bold">Installation Services</div>
<div class="t-header-italic">imagePROGRAF Printer Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the
following installation services for the imagePROGRAF printer only:</div>
<ol class="t-list">
<li class="t-c-1">Place the printer on its stand with your assistance.</li>
<li class="t-c-1">Load media on to the printer.</li>
<li class="t-c-1">Fill ink tanks.</li>
<li class="t-c-1">Produce a test print to ensure that the printer is installed and operating within
specifications.</li>
<li class="t-c-1">Upon your request, connect the printer to a network (i.e. Ethernet connection).</li>
</ol>
<div class="t-header-italic">imagePROGRAF iPF MFP Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA’s authorized service provider, will provide the
following installation services for the imagePROGRAF MFP:</div>
<ol class="t-list">
<li class="t-c-1">Place the imagePROGRAF printer on its stand with your assistance.</li>
<li class="t-c-1">Load media on to imagePROGRAF printer.</li>
<li class="t-c-1">Produce a test print to ensure that the imagePROGRAF printer is installed and operating within
specifications.</li>
<li class="t-c-1">Place the Colortrac scanner on its stand with your assistance.</li>
<li class="t-c-1">Install, at a basic level, the computer and monitor.</li>
<li class="t-c-1">Connect the Colortrac M40 scanner to the imagePROGRAF printer and produce a test scan to
ensure that the imagePROGRAF printer and Colortrac M40 scanner and Colortrac scanner are connected and
operating within specifications.</li>
</ol>
<div class="t-header-italic">imageFORMULA Scanners Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the
following installation services for the imageFORMULA Scanners:</div>
<ol class="t-list">
<li class="t-c-1">Place the scanner in its designated location with your assistance.</li>
<li class="t-c-1">Install replacement rollers if they are not already factory installed.</li>
<li class="t-c-1">Install additional accessories (if applicable).</li>
<li class="t-c-1">Connect scanner and perform a test scan to ensure that scanner is operating within
specifications.</li>
</ol>
<div class="t-header-bold">General Terms and Conditions Covering All Installation Services</div>
<div class="t-c-1" style="margin-bottom: 0px;">The following terms and conditions apply to all Installation
services:</div>
<ol class="t-list">
<li class="t-c-1">Installation technicians may, in their sole discretion, refuse to install Covered Products
that are incompatible, are, or appear to be, damaged, are inappropriate for installation, exhibit signs of
excessive wear or are deemed unsafe. Covered Products which are not new, or are damaged, will be documented
before the installation begins. You may be subject to additional charges should the installation technician
conclude that the proposed installation is unsafe and therefore cannot be completed.</li>
<li class="t-c-1">A pre-existing power outlet(s) must be accessible in order to install your Covered Product.
</li>
<li class="t-c-1">Installation services are only available in the 50 United States and the District of Columbia.
Extra charges may apply in the event special travel is required to reach the installation site.</li>
<li class="t-c-1">Extra charges may apply in the event additional work is necessary to complete the
installation, including, but not limited to, carpentry, electrical work, floor covering modifications,
moving of furniture, or additional wire, parts and/or accessories.</li>
<li class="t-c-1">Carefully review your installation needs, your installation plans and the accessories and
hardware you have and/or need to facilitate and complete the installation.</li>
<li class="t-c-1">CUSA and/or Canon authorized service provider will contact you to schedule your installation
appointment. Cancellations or rescheduling of scheduled installation appointments must be made no later than
twenty four (24) hours prior to your appointment to avoid additional charges. Cancellation requests are not
valid until confirmed by CUSA and or Canon Authorized service provider.</li>
<li class="t-c-1">You must ensure that the Covered Product(s) to be installed, the installation site, and the
hardware and accessories required to facilitate and complete your installation, are prepared and ready prior
to the arrival of the installation technician. You may be subject to an additional charge for failure to
prepare the Covered Product, the installation site, or the required hardware and accessories prior to the
arrival of the installation technician.</li>
<li class="t-c-1">You must move or rearrange furniture to provide accessibility and a safe, adequate work space
for the installation technician.</li>
<li class="t-c-1">You must provide a sufficient amount of power, power sources, power cords and, if applicable,
surge protectors that are readily available to the installation technician and/or safely accessible to the
installation site. The installation technicians will not move or install AC power sources or feeds of
television signals from cable, satellite or other sources.</li>
<li class="t-c-1">You must dispose of the packaging materials and trash following the installation. Although the
installation technicians will clean up the work site, it is your responsibility to arrange for the final
disposal of any packaging materials or trash related to the installation.</li>
</ol>
<div class="t-header-bold">Training Services</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the
following Training services with respect to the imagePROGRAF iPF MFP:</div>
<ol class="t-list">
<li class="t-c-1">Training is only provided during the time of installation.</li>
<li class="t-c-1">Training on the general operation of the scanner component of the imagePROGRAF iPF MFP.</li>
<li class="t-c-1">Training on the SmartWorks MFP Software.</li>
</ol>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the
following Training services with respect to the imageFORMULA Scanner:</div>
<ol class="t-list">
<li class="t-c-1">Training is only provided during the time of installation.</li>
<li class="t-c-1">Training on the general operation of the scanner</li>
<li class="t-c-1">Training on the Canon software and drivers included with the scanner.</li>
<li class="t-c-1">Training on scanner preparation, maintenance and errors on scanner.</li>
</ol>
<div class="t-header-bold">General Terms and Conditions Covering All Training Services</div>
<div class="t-c-1" style="margin-bottom: 0px;">The following terms and conditions apply to all Training Services
</div>
<ol class="t-list">
<li class="t-c-1">CUSA reserves the right to refuse or limit any Training Services if you fail to satisfy any
minimum requirements for such Training Services as published or provided to you by CUSA prior to the start
of such Training Services.</li>
<li class="t-c-1">CUSA reserves the right to refuse, limit, or cancel any Training Services if, in the opinion
of CUSA, you display unreasonable behavior or are deemed by CUSA to be violent, abusive, or disruptive. In
such cases, no refunds will be paid.</li>
<li class="t-c-1">Ownership of all copyright and other intellectual property rights in the training material
supplied by CUSA, or its authorized service provider, including any documentation, data, technical
information and know-how provided to you as part of the Training Services, remains vested in CUSA, its
authorized service provider(s), or the owner of such materials, as applicable. All such information will be
held by you in confidence and will not be disclosed or copied to third parties, without the express written
permission of CUSA.</li>
</ol>
<div class="t-header-bold">imageFORMULA Scanners Preventative Maintenance* Only</div>
<div class="t-c-1" style="margin-bottom: 0px;">CUSA, or CUSA's authorized service provider, will provide the
following preventative maintenance services for the imageFORMULA Scanner:</div>
<ol class="t-list">
<li class="t-c-1">Perform physical inspection on the internal, external and functionality of the scanner.</li>
<li class="t-c-1">Perform necessary cleaning routine of the interior and exterior body of the scanner.</li>
<li class="t-c-1">Install new user replaceable rollers.</li>
<li class="t-c-1">Document maintenance statistics.</li>
<li class="t-c-1">Perform test scans after preventative maintenance is complete and ensure that Scanner is
operating within specifications.</li>
</ol>
<div class="t-c-1">* The number of Preventative Maintenance service calls covered under this eCarePAK depends on the
Term of your eCarePAK. For example, for a two (2) year Term, you are entitled to two (2) Preventative
Maintenance service calls during such Term. Additional Preventative Maintenance service may be purchased at
CUSA's then-current rates.</div>
<div class="t-header-bold">General Terms and Conditions Covering Preventative Maintenance Services</div>
<div class="t-c-1" style="margin-bottom: 0px;">The following terms and conditions apply to imageFORMULA Scanner
Preventative Maintenance services:</div>
<ol class="t-list">
<li class="t-c-1">Only customers under warranty or eCarePAK coverage can purchase or receive Preventative
Maintenance.</li>
<li class="t-c-1">Scheduling a Preventative Maintenance is the sole responsibility of the customer and will
expire upon expiration of the warranty or eCarePAK.</li>
<li class="t-c-1">CUSA will provide Preventative Maintenance only during normal business hours of operation,
Monday through Friday, 9AM-5PM local time excluding holidays.</li>
<li class="t-c-1">CUSA will schedule the Preventative Maintenance within five business days of when the customer
contacts CUSA's Technical support Center.</li>
<li class="t-c-1">If the unit is not in working condition, the Preventative Maintenance will be delayed and a
break/fix call will be opened.</li>
</ol>
<div class="t-header-bold">No Warranty</div>
<div class="t-c-1">Except as set forth herein, all services provided by CUSA or its authorized service providers
under this eCarePAK are provided "AS IS", without warranty of any kind, whether express, implied, statutory, or
otherwise, especially as to quality, timeliness, reliability, usefulness, sufficiency and accuracy. ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIE OF CONDITION, MERCHANTABILITY, AND FITNESS FOR
A PARTICULAR PURPOSE, ARE DISCLAIMED BY CUSA AND ITS AUTHORIZED SERVICE PROVIDERS, NO ORAL OR WRITTEN
INFORMATION PROVIDED BY CUSA OR ITS AUTHORIZED SERVICE PROVIDERS WILL CREATE A WARRANTY UNLESS INCORPORATED INTO
THESE TERMS AND CONDITIONS.</div>
<div class="t-header-bold">Limitation of Liability</div>
<div class="t-c-1">NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF WILL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF), LOSS OF
REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE COVERED PRODUCT OR ANY COMPONENT THEREOF, THE INSTALLATION
SERVICES, PREVENTATIVE MAINTENANCE SERVICES, AND/OR TRAINING SERVICES, REGARDLESS OF THE LEGAL THEORY ON WHICH
THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH
DAMAGES. NOR WILL RECOVERY OF ANY KIND AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE
PURCHASE PRICE OF THE COVERED PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE
FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OWNED BY YOU OR
OTHERS, ARISING OUT OF USE OR POSSESSION OF ANY COVERED PRODUCT SOLD BY CUSA NOT CAUSED SOLELY AND DIRECTLY BY
THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF. YOU ACKNOWLEDGE THAT PURCHASE OF THE eCAREPAK DOES NOT
ASSURE UNINTERRUPTED OPERATION AND USE OF THE COVERED PRODUCT. FOR ANY MATERIAL BREACH OF THIS PLAN BY CUSA OR
ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY, AND THE LIABILITY OF CUSA OR ANY SERVICE PROVIDER OR ASF, WILL BE
LIMITED TO A REFUND OF THE PURCHASE PRICE PAID FOR THE PLAN.</div>
<div class="t-header-bold">Extending the eCarePAK</div>
<div class="t-c-1">Subject to this section, your eCarePAK can be extended. You will be contacted prior to the
expiration date of your eCarePAK about whether you want to extend coverage for an additional period. In no
event, however, will the combined term of your manufacturer's Limited Warranty, original eCarePAK and any
eCarePAK extension period exceed the maximum coverage time period stated on the eCarePAK. However, CUSA may, in
its sole discretion, allow extension periods on a case-by-case basis. If you wish to extend your eCarePAK,
follow the instructions provided when you were contacted about extending. Coverage during each respective
extension period will be governed by CUSA's then current version of the eCarePAK terms and conditions which must
be agreed to in order for the extension period to become effective.</div>
<div class="t-header-bold">Ability to Cancel and Right to Refund (Except for Oregon Residents)</div>
<div class="t-c-1">You may cancel the eCarePAK for a full refund within thirty (30) days of the original date of
purchase of the eCarePAK if you have made no service claims. To cancel, send a written notice of cancellation,
which includes your name, address, daytime phone number, , with a copy of your original eCarePAK Certificate of
Registration to Canon at: Canon eCarePAK Extended Service Plan, Business Imaging Solutions Group, Product
Marketing Department, One Canon Park, Melville, NY 11747.</div>
<div class="t-c-1">OREGON RESIDENTS ONLY: You may cancel this eCarePAK at any time for any reason by sending a
written notice of cancellation, which includes your name, address, daytime phone number, and your Canon eCarePAK
label, to CUSA at Canon eCarePAK Extended Service Plan, Business Imaging Solutions Group, Product Marketing
Department, One Canon Park, Melville, NY, 11747. Canon may cancel this eCarePAK if you fail to pay, make a
material misrepresentation or substantially breach your duties under this eCarePAK. The cancellation of this
eCarePAK is not effective until at least thirty (30) days after the notice of cancellation is mailed to you. You
may cancel this eCarePAK for a full refund within thirty (30) days of the original date of purchase of the
eCarePAK if you have made no service claims. If this eCarePAK is cancelled thereafter by either party, and
provided you have made no service claims, CUSA will refund the entire amount you paid allocable to the remainder
of the Term of this eCarePAK prorated on a monthly basis.</div>
<div class="t-header-bold" style="margin-bottom: 0px;">Alternative Dispute Resolution</div>
<div class="t-c-1">There is no informal dispute settlement process established under this eCarePAK.</div>
<div class="t-header-bold" style="letter-spacing: 3px; font-size:160%; border-bottom: 1px solid black;">SPECIAL
STATE REQUIREMENTS</div>
<div class="t-c-1">Regulation of extended service plans and service contracts may vary widely from state to state.
Any provision within this eCarePAK which conflict with the laws of the state where you live will automatically
be considered to be modified to conform to applicable state laws and regulations.</div>//-->
</div>
</div>
</span>
</div>
<div class="product-options-bottom">
<div class="product-add-form product-wtb-wrapper" style="margin-top: 0px;">
<div class="product-options-wrapper" id="product-options-wtb-wrapper">
<div class="product-options-bottom">
<div class="box-tocart box-tocart-configurable" id="config_box_qty_find_out">
<div class="fieldset-wtb">
<div data-product-id="99593" id="modify-qty" class="custom-select" style="display: none;">
<span class="qtyText" style="display: none;">Qty:</span>
<select name="qty" id="qty-select" class="select qty">
<option value="1">1</option>
</select>
<input id="qty" name="qty" value="this.qty-select.value();" type="number" size="4" class="input-text qty hidden" disabled="disabled">
</div>
<div class="actions">
<a data-product-id="99593" id="product-wtb-button" style="" class="button-wtb-sellable without-qty">
<img class="map-icon" height="30" width="40" src="https://cusa-prod.usa.canon.com/static/version1724638787/frontend/Canon/cusa/en_US/Canon_Wtb/images/pin.png" alt="maps">
<span>Where to Buy</span>
</a>
</div>
</div>
<div data-bind="scope: 'messages'">
<!-- ko if: cookieMessages && cookieMessages.length > 0 --><!-- /ko -->
<!-- ko if: messages().messages && messages().messages.length > 0 --><!-- /ko -->
</div>
</div>
</div>
<div class="product-cpi-custom-options">
<div class="fieldset" tabindex="0">
</div>
</div>
</div>
</div>
<script>
require(['jquery', 'mage/url', 'mage/validation'], function($, urlBuilder) {
let supperAttr = $('.super-attribute-select');
let ignore = null;
supperAttr.mage('validation', {
ignore: ignore ? ':hidden:not(' + ignore + ')' : ':hidden'
}).find('input:text').attr('autocomplete', 'off');
var wtbButton = $('#product-wtb-button');
wtbButton.click(function(event) {
if (supperAttr.validation('isValid')) {
var wtbUrl = urlBuilder.build('wtb/index/index');
if (wtbButton.data('wtb-params')) {
window.location.href = wtbUrl + '/id/' + wtbButton.data('product-id') + '?' + wtbButton.data('wtb-params');
} else {
window.location.href = wtbUrl + '/id/' + wtbButton.data('product-id');
}
}
});
var wtbButtonNonSell = $('.button-wtb-non-sellable');
wtbButtonNonSell.click(function(event) {
if (supperAttr.validation('isValid')) {
var wtbUrl = urlBuilder.build('wtb/index/index');
if (wtbButton.data('wtb-params')) {
window.location.href = wtbUrl + '/id/' + wtbButton.data('product-id') + '?' + wtbButton.data('wtb-params');
} else {
window.location.href = wtbUrl + '/id/' + wtbButton.data('product-id');
}
}
})
});
</script>
<div class="box-tocart box-tocart-container">
<div class="fieldset">
<div class="actions">
<input type="hidden" name="empty_param">
<button type="submit" title="Out Of Stock" class="action primary tocart btn-outofstock disabled" id="product-addtocart-button" style="">Out Of Stock</button>
<div class="buynow-button" style="display: none">
<button type="submit" title="Buy Now" id="buy-now" class="action primary buy-now-btn">
<span>Buy Now</span>
</button>
</div>
<div id="instant-purchase" data-bind="scope:'instant-purchase'">
<!-- ko template: getTemplate() -->
<!-- ko if: showButton() --><!-- /ko -->
<!-- /ko -->
</div>
</div>
</div>
</div>
<div class="product alert " style="margin: 0px">
<button id="notify-me-button" title="Notify me when available" class="action alert" style="display: block;"> Notify me when available </button>
</div>
<script>
window.shippingmethod = 'TBD';
window.isVirtual = 'false';
</script>
<script type="text/javascript">
require(["jquery"], function($) {
$('form').on('focus', 'input[type=number]', function(e) {
$(this).on('wheel.disableScroll', function(e) {
e.preventDefault()
})
})
$('form').on('blur', 'input[type=number]', function(e) {
$(this).off('wheel.disableScroll')
});
});
</script>
<div id="pay-later" data-bind="scope: 'payLater'">
<!-- ko template: getTemplate() --><!-- /ko -->
</div>
</div>
<div class="ambanners ambanner-7" data-position="7" data-role="amasty-banner-container"></div>
</form>Name: email_registration — javaScript:void(0);
<form action="javaScript:void(0);" class="email-subscribe-form" name="email_registration" autocomplete="off">
<div class="input-row">
<div class="input-field">
<input type="text" name="fname" id="email-2006237982--fname" aria-label="First Name" class="fname" aria-required="true">
<span class="fnameicon invalidIcon fname-notice-message">Enter a valid first name</span>
<label class="customInputlabel fnamelabel" for="email-2006237982--fname">First Name</label>
<div class="fname_error ifield_validation">Enter your first name</div>
</div>
</div>
<div class="input-row">
<div class="input-field">
<input type="text" name="lname" aria-label="Last Name" class="lname" aria-required="true" id="email-2006237982--lname">
<span class="lnameicon invalidIcon lname-notice-message">Enter a valid last name</span>
<label for="email-2006237982--lname" class="customInputlabel lnamelabel">Last Name</label>
<div class="lname_error ifield_validation">Enter your last name</div>
</div>
</div>
<div class="input-row">
<div class="input-field">
<input type="text" name="uemail" aria-label="Email Address" class="uemail" aria-required="true" id="email-2006237982--uemail">
<span class="uemailicon invalidIcon uemail-notice-message">Enter valid email address</span>
<label class="customInputlabel uemaillabel" for="email-2006237982--uemail">Email Address</label>
<div class="uemail_error ifield_validation">Enter valid email address</div>
</div>
</div>
<div class="input-row email-subscribe-g_recaptcha hide" id="email-2006237982g_recaptcha">
<div class="urecaptcha g-recaptcha" data-sitekey="6LdqCd4UAAAAAPqUfN_yC7nQ9Zx-h8soeJUPZJqI" data-callback="recaptcha_callback" data-expired-callback="recaptcha_expired"></div>
</div>
<div class="subscribeButton">
<input id="subscribe_button_submit" data-disabled="disabled" name="signUp" aria-label="sign up" class="sign-up" type="submit" value="SIGN UP">
</div>
</form>POST https://www.usa.canon.com/shop/notify/index/save/
<form class="form notify" action="https://www.usa.canon.com/shop/notify/index/save/" id="notify-form" method="post" data-hasrequired="* Required Fields" novalidate="novalidate">
<picture>
<source srcset="" type="image/webp">
<source srcset="" type="image/png">
<img src="" alt="" title="" class="image">
</picture>
<p class="product-name">PowerShot SX740 HS</p>
<div>
<label>First Name:</label>
<input name="firstname" type="text" class="input-text" data-validate="{required:true, 'maxlength':100}">
</div>
<div>
<label>Last Name:</label>
<input name="lastname" type="text" class="input-text" data-validate="{required:true, 'maxlength':100}">
</div>
<div>
<label>Enter Your Email Address:</label>
<input name="email" class="input-text" type="email" data-validate="{required:true, 'validate-email':true}">
</div>
<input type="hidden" name="product_id" id="product_id" value="23103">
<input type="hidden" name="eight_digit_sku" id="eight_digit_sku" value="">
<script>
require(["jquery"], function($) {
$('#notify-me-button,#notify-me').on('click', function(event) {
var simpleProduct;
let $childrent = {
"name23105": "PowerShot SX740 HS Black",
"name23103": "PowerShot SX740 HS Silver",
"image23105": "https:\/\/s7d1.scene7.com\/is\/image\/canon\/2955C001_powershot-sx740-hs_primary?fmt=webp-alpha",
"image23103": "https:\/\/s7d1.scene7.com\/is\/image\/canon\/2956C001_powershot-sx740-hs-silver_7?fmt=webp-alpha"
};
if ($('[name="selected_configurable_option"]').val() === "") {
simpleProduct = $('[name="product"]').val()
} else {
simpleProduct = $('[name="selected_configurable_option"]').val();
}
if (simpleProduct) {
let productName = 'name' + simpleProduct;
let productImage = 'image' + simpleProduct;
if ($childrent[productName]) {
$('.notify .product-name').text($childrent[productName]);
}
if ($childrent[productImage]) {
$('.notify .image').attr('src', $childrent[productImage]);
$('.notify picture source[type="image/webp"]').attr('srcset', $childrent[productImage]);
$('.notify picture source[type="image/png"]').attr('srcset', getPngImage($childrent[productImage]));
}
}
var eightDigitSku = $('.towishlist').attr('data-item-sku')
$('#eight_digit_sku').val(eightDigitSku);
});
function getPngImage(imageUrl) {
let url_ecommerce = 'is/image/canon';
if (imageUrl && imageUrl.indexOf(url_ecommerce) !== false) {
if (imageUrl.includes('fmt=webp-alpha') !== false) {
imageUrl = imageUrl.replace('fmt=webp-alpha', 'fmt=png-alpha');
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<label>Last Name:</label>
<input name="lastname" type="text" class="input-text" data-validate="{required:true, 'maxlength':100}">
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<div>
<label>Enter Your Email Address:</label>
<input name="email" class="input-text" type="email" data-validate="{required:true, 'validate-email':true}">
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<input type="hidden" name="product_id" id="accessories_product_id" value="">
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FREE STANDARD SHIPPING & HANDLING ON SELECT PRODUCTS*
Free Standard Shipping & Handling on Camera & Lens Products
Offer valid August 1, 2024 at 12:00 AM EST through August 31, 2024 at 11:59 PM
EST. Offer valid only on consumer camera and lens products available for sale
through the Canon online store only. Offer not valid on bulk orders. Orders will
be shipped to a street address in the 50 United States or the District of
Columbia only. Free standard shipping and handling offer is a $5.99 to $15.99
Canon online store value. Offer subject to the Canon Terms of Sale. Dealers,
distributors and other resellers are not eligible for this offer. Offer void
where prohibited, taxed, or restricted.
Free Standard Shipping & Handling on all Ink & Toner
Offer valid August 1, 2024 12:00 a.m. through August 31, 2024 11:59 p.m. ET.
Offer valid only on ink and toner available for sale through the Canon online
store only. Offer not valid on bulk orders. Orders will be shipped to a street
address in the 50 United States or the District of Columbia only. Free standard
shipping and handling offer is a $5.99 to $15.99 Canon online store value. Offer
subject to the Canon Terms of Sale. Dealers, distributors and other resellers
are not eligible for this offer. Offer void where prohibited, taxed, or
restricted.
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* PowerShot SX740 HS
$479.99
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POWERSHOT SX740 HS SILVER
SKU
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FREE Standard Shipping
Offer valid September 1, 2024 12:00 a.m. through September 30, 2024 11:59 p.m.
ET. Offer valid in U.S.A. only, and void where prohibited, taxed or restricted.
Availability of certain items may be limited. Limit of ten of any one item per
order, subject to availability. Order will be shipped to a street address in the
50 United States or the District of Columbia only. Dealers, distributors and
other resellers are not eligible for this offer. Offer subject to Terms of Sale.
* Powerful 40x Optical Zoom with Optical Image Stabilizer and Zoom Framing
Assist.
* 4K Video and 4K Time-lapse Movie.
* Built-in Wi-Fi®* and Bluetooth®** Technology
* 20.3 Megapixel*** CMOS Sensor.
* DIGIC 8 Image Processor.
* 3.0-inch Tilt-type (180° up) LCD.
Auto Replenishment Service to get ink and toner when you need it: Do not Enroll
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Protect your Product with CarePAKAdd a CarePAK Plan for Accidental Damage
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Protection from Accidental Damage
Coverage from Normal Wear and Tear
Service & Support Directly from Canon
Camera Maintenance with Sensor Cleanings
Transferable
Complimentary Customer Support
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4-Year Plan $87.99 BEST VALUE!
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PowerShot: CarePAK PLUS (4YR)
DEFINITIONS
Throughout this Contract, the following capitalized words have the stated
meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from unintentionally dropping the
Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service Contract
provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon
Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with
this Contract sent by You to the Administrator or Us. "Commercial Use": any
non-residential use; including rental, business, educational and institutional,
but not including heavy industrial use. "Contract Purchase Receipt": the receipt
document (paper or e-mail) provided to You by the Adxministrator or Retailer as
proof of Your Contract purchase that indicates the Term, Deductible, and date in
which the Service Contract was purchased; which must be attached to and forms
part of this Service Contract. "Failure": the mechanical or electrical breakdown
of Your Product to perform its intended function including defects in materials
or workmanship and normal wear and tear; occurring during normal use of the
Product. "Original Purchase Price": the amount paid by You for the covered
Product(s); excluding any applicable taxes and/or fees, as evidenced on Your
sales/Canon purchase documentation. "Power Surge": damages to the Product
resulting from an oversupply of voltage to Your Product while properly connected
to a surge protector approved by the Underwriter's Laboratory Inc. (UL), but not
including damages resulting from the improper installation or improper
connection of the Product to a power source. "Product(s)": the item(s) which You
purchased and is covered by this Service Contract. "Retailer": the seller that
has been authorized by Us to sell this Service Contract to You. "Service
Contract", "Contract": this document detailing all coverage provisions,
conditions, exclusions and limitations for this Contract that has been provided
to You upon purchase completion from Our Retailer. "Term": the period of time
shown on Your Contract Purchase Receipt which represents the duration in which
the provisions of this Service Contract are valid. "We", "Us", "Our," "Obligor,"
"Provider": the party or parties obligated to provide service under this Service
Contract as the service contract provider, Northcoast Warranty Services, Inc.,
800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (Florida Residents:
this Service Contract is an agreement between You and Technology Insurance
Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY
10038). . "You", "Your": the purchaser/owner of the Product(s) covered by this
Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished
and manufactured for use in the United States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service
Contract must be purchased within ninety (90) days of purchase of Your Product.
Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract
only applies to Products not covered under any other insurance warranty,
guarantee and/or service contract providing the same benefits as outlined
herein. Products must be purchased from a Retailer, and be solely intended for
personal use, and not intended for Commercial Use or for resale. Accessories,
external peripheral devices and/or add-on options are not covered under this
Service Contract.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The
renewal must be purchased no sooner than ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the
maximum coverage time period of five (5) years from date of Product purchase.
Coverage during the renewal period will be governed by the then current version
of the Service Contract Terms & Conditions which must be agreed to in order for
the renewal period to become effective. To renew Your Service Contract, sign
into Your Canon Account at usa.canon.com to view your eligible products or call
1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You
should promptly take reasonable precautions in order to protect against further
damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
1. Damage resulting from Power Surge or Accidental Damage from Handling
("ADH"): Coverage for damages to Your Product resulting from Power Surge or
Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and continues for the
Term shown on Your Contract Purchase Receipt.
2. Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure
of Your Product resulting from mechanical or electrical breakdown as
described in the definition of "Failure" begins upon expiration of the
shortest portion of the manufacturer's original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED – GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to
procure the necessary services to restore Your Product to standard operating
condition at Our discretion, which may result in a replacement of Your
originally covered Product in lieu of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or
Power Surge.
If provided to You, a replacement product may be a new or refurbished product of
equal or similar features and functionality, but not necessarily the same model.
Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements.
IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR
PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY
PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING
COSTS COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE
MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR
PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT
PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable,
technological advances may result in a replacement product with a lower selling
price than Your original Product, and no refunds will be made based on the
replacement product cost difference.
This Service Contract is valid for repairs or replacement within the United
States of America, its territories or Canada.
ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
1. ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair
Your Product, or at Our sole discretion, replacement of Your original
Product in lieu of repair in consideration of sudden and unforeseen ADH.
2. COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon
validation of CarePAK coverage with an active Canon Account, Your Contract
includes agent-assisted support, for all CarePAK eligible Products, via
phone at 1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
3. NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your
Product has three (3) repairs covered under Your Contract for the same
problem and a fourth (4th) repair is required for the same problem and
considered covered under Your Contract, We will replace Your Product with
one of like kind and quality, but not necessarily same model, or, at Our
sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product
and subject to the LIMIT OF LIABILITY section. Any repair services performed
while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this
benefit.
4. CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: You are entitled to
one (1) Canon Maintenance Service (CMS) procedure per covered Product per
year for each year of coverage during the coverage period. This service
includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens
Maintenance Service. The CMS service benefit for each Product is not
transferable to any other Product. For more details on the service, please
visit usa.canon.com/maintenance.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this
Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE
ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE
SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST
VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR
YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED
REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially
reasonable efforts to service and ship Your repair or replacement within five
(5) business days after you receive the No Charge Repair Acknowledgement
correspondence via email and subject to availability of parts or replacement
Product. Note that business days are Monday through Friday, 9am-5pm, and exclude
Canon observed holidays, and any periods where unavailability is due to
circumstances beyond Canon's control.
If You need to file a Claim under this Service Contract or verify Your coverage,
call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725).
To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and
collect any additional information necessary from You and about Your covered
Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such
service. In general:
1. If Your covered Product is a camera, video, lens, flash, projector or
binoculars, You can also arrange for service under this Contract online by
visiting the Administrator's Product Repair Page at
www.usa.canon.com/support.
2. If Your covered Product is a printer, scanner or multifunction printer, the
Administrator is unable to authorize service for these particular products
through its website; You must call the Administrator's Customer Care Center
at 1-833-CAREPAK (1-833-227-3725) to initiate service.
Please do not take or return Your Product to the Retailer or ship Your Product
anywhere unless the Administrator instructs You to do so. If You are instructed
by the Administrator to transport or ship Your Product, be sure to include the
following with Your Product:
* (1) a copy of Your Contract Purchase Receipt;
* (2) a brief written description of the problem You are experiencing with the
Product; and
* (3) a prominent notation of Your repair authorization number that the
Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by
the Administrator, as We are not liable for any freight charges or damages due
to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under
the Contract will be extended until the date in which Your approved Claim in
progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are
obligated to pay for services in connection with all Claims pursuant to this
Service Contract is:
1. One (1) Product replacement for a covered Claim for ADH damage (in which
Your replacement product is ineligible for continued coverage under Your
original Contract); OR
2. Two (2) Product replacements for covered Claims for Power Surge or Failures
(in which Your replacement products are automatically covered under Your
original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is
considered fulfilled in its entirety and coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR
EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR
RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING
CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
1. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE
INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS,
MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE),
MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF
ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS
EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO
FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN
THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY
ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
2. SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES
(OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER)
WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS.
3. SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER
OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
4. SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY
CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS
AND DISPOSABLE PRINT HEADS.
5. PREVENTIVE MAINTENANCE.
6. SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE
THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
7. ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
8. ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
9. SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE UNITED
STATES OF AMERICA, ITS TERRITORIES OR CANADA.
10. PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT,
WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE
MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).
11. COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF
THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL
FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER
CONDITIONS.
12. ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT
THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE
MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
13. BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY,
GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED
IN THIS SERVICE CONTRACT.
14. ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
15. ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
16. ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM,
SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING,
DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND
PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER
RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE
THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE
RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE®
RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND
CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PLUS.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER
THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO
PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY
SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid
under this Service Contract, Your rights shall become Our rights. You shall do
whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator
of Your cancellation request. If such request is within thirty (30) days of the
purchase of this Service Contract, You will receive a one hundred percent (100%)
refund of the Service Contract purchase price paid by You, less the amount of
any Claims paid by Us. If such request is made after thirty (30) days of the
purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims
paid by Us and less an administrative fee not to exceed ten percent (10%) of the
Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars
($25.00).
We may only cancel this Service Contract for the following reasons:
* 1) non-payment of the Service Contract fee by You;
* 2) material misrepresentation by You to Us; or
* 3) substantial breach of duties by You under this Service Contract in
relation to the covered Product or its use.
If We cancel this Service Contract, We must provide written notice to You at
least fifteen (15) days prior to the effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one
hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this
Service Contract only.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an
insurance policy to insure Our performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or
in the event You cancel this Service Contract, and We fail to refund any
unearned portion of the Service Contract price, You are entitled to make a
direct claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59
Maiden Lane, 43rd Floor, New York, NY 10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer
coverage under this Service Contract to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase
receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The
CANCELLATION provisions apply to the original purchaser of this Service Contract
only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions
and exclusions, and Your Contract Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any
provision within this Service Contract which conflicts with the laws of the
state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The
following state specific requirements apply if Your Service Contract was
purchased in one of the following states and supersede any other provision
within Your Service Contract terms and conditions to the contrary.
Alabama: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. Any refund may
be credited to any outstanding balance of Your account and the excess, if any,
returned to You.
Arizona: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
Arkansas: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
OBTAINING SERVICE is amended to include: If You need to file a claim under this
Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If a repair or replacement occurs when the
Administrator's office is closed, You may follow these claims procedure without
prior authorization. However, You must call the Administrator as soon as
reasonably possible. Failure to call in and report the claim will result in
non-payment.
California: CANCELLATION is amended as follows: This Service Contract may be
cancelled by You for any reason, including, but not limited to, the Product
covered under this Service Contract being sold, lost, stolen or destroyed. If
You decide to cancel Your Service Contract, and Your cancellation notice is
received by the Administrator within thirty (30) days and You have made no
claims against the Service Contract, You will be refunded the full Service
Contract price; or if Your Service Contract is cancelled by written notice after
thirty (30) days from the date You received this Service Contract, You will be
refunded a pro-rated amount of the Service Contract price, less any claims paid,
less an administrative fee of ten percent (10%) of the Service Contract price or
twenty-five dollars ($25), whichever is less. If a cancellation refund is not
paid or credited within thirty (30) days after Your cancellation request to Us,
a ten percent (10%) penalty will be added to the refund for every thirty (30)
days the refund is not paid.
The following disclosure statement is added to this Service Contract: Canon
U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and
Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for
this Service Contract.
Colorado: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Connecticut: The following disclosure statement is added to this Service
Contract: In the event of a dispute with Administrator, You may contact The
State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase or lease price of the Equipment, the
cost of repair of the Equipment and a copy of the warranty Service Contract.
CANCELLATION is amended as follows: You may cancel Your Service Contract if the
covered Equipment is sold, lost, stolen, or destroyed.
District of Columbia: CANCELLATION is amended as follows: If Your refund is not
paid or credited within forty-five (45) days after Your cancellation request to
Us, We will add an extra ten percent (10%) to Your due refund for every thirty
(30) days the refund is not paid by Us.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the following: "We", "Us", "Our", "Obligor", "Provider":
Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd
Floor, New York, NY 10038. This Service Contract is between the Provider,
Technology Insurance Company, Inc. (License No. 03605) and You.
CANCELLATION is amended as follows: You may cancel Your Service Contract by
informing the selling dealer or the Administrator. In the event the Service
Contract is canceled by You, return of the premium shall be based upon ninety
percent (90%) of the unearned pro-rata premium less any claims that have been
paid or less the cost of repairs made on Your behalf. In the event the Service
Contract is canceled by the Administrator or Provider, return of the premium
shall be based upon one hundred percent (100%) of the unearned pro-rata premium
less any claims that have been paid or less the cost of repairs made on Your
behalf.
GUARANTY is deleted and replaced with the following: This is not an insurance
policy, it is a Service Contract.
The following disclosure statement is added to this Service Contract: The rates
charged to You for this Service Contract are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
CANCELLATION is amended as follows: The Provider may not cancel this Service
Contract except for fraud by You, material misrepresentation by You, or
nonpayment by You. Notice of such cancellation will be in writing and given at
least thirty (30) days prior to cancellation.
If You cancel this Service Contract within thirty (30) days of the purchase of
this Service Contract, You will receive a one hundred percent (100%) refund of
the Service Contract purchase price paid by You, less the amount of any claims
paid. If You cancel the contract within thirty (30) days of the contract
purchase date, and no claim has been made, a ten percent (10%) penalty per month
shall be added to any refund that is not paid or credited within forty-five (45)
days after receipt of the cancellation request. If Cancellation request is made
by You after thirty (30) days of the purchase date of this Service Contract, You
will receive a pro-rata refund of the Service Contract purchase price paid by
You, less any claims that have been paid or less the cost of repairs made on
Your behalf, and less an administrative fee not to exceed ten percent (10%) of
the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less
The following disclosure statement is added to this Service Contract: This
Service Contract will be interpreted and enforced according to the laws of the
state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Illinois: The following disclosure statement is added to this Service Contract:
Covered items must be in place and in good operating condition on the effective
date of coverage and become inoperative due to normal wear and tear after the
effective date of this Service Contract. This Service Contract does cover
failures resulting from normal wear and tear.
Indiana: The following disclosure statements are added to this Service Contract:
Your proof of payment to the Retailer for this Service Contract shall be
considered proof of payment to the insurance company which guarantees Our
obligations to You. This Service Contract is not insurance and is not subject to
Indiana insurance law.
Maine: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Maryland: CANCELLATION is amended as follows: No cancellation fee shall apply.
If You request cancellation of this Service Contract within thirty (30) days of
the purchase date of the Service Contract and the refund is not paid or credited
within forty-five (45) days after Your cancellation request to Us, a ten percent
(10%) penalty will be added to the refund for every thirty (30) days the refund
is not paid. This provision applies only to the original purchaser of the
Service Contract.
Massachusetts: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Minnesota: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Missouri: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract. If
Your cancellation request is made more than thirty (30) days from the date of
purchase, You will receive a pro-rata refund of the Service Contract purchase
price. No cancellation fee will apply. In no event will claims paid be deducted
from any refund.
Nevada: The following disclosure statement is added to this Service Contract: If
You are not satisfied with the manner in which We are handling your claim, You
may contact the Nevada Insurance Commissioner toll-free at (888)-872-3234.
CANCELLATION is amended as follows: Any reference to Administrative Fee is
deleted and replaced with the term Cancellation Fee. If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not processed within forty-five (45) days, a
penalty of ten percent (10%) of the Service Contract price will be added to the
refund for every thirty (30) days the refund is not paid. This provision applies
only to the original purchaser of the Service Contract. The Provider of this
Service Contract may cancel this Service Contract within seventy (70) days from
the date of purchase for any reason. After seventy (70) days, the Provider may
only cancel this Service Contract for non-payment by You, fraud or material
misrepresentation by You in obtaining the Contract, or in presenting a Claim, or
a substantial breach of duties by You relating to the Covered Product or its use
if it occurred after the effective date of the Contract and it substantially and
materially increased the service required under the Contract. If the Provider
cancels Your Service Contract You will be entitled to a pro-rata refund of the
unearned Service Contract fee, no cancellation fee will be deducted. If Your
Service Contract was financed, the outstanding balance will be deducted from any
refund. In no event will claims be deducted from any refund.
OBTAINING SERVICE is amended to include: This Contract will not cover any
unauthorized or non-manufacturer recommended modifications to Your Product, or
any damages arising from such unauthorized or non-manufacturer recommended
modifications. However, if Your Product is modified in a manner that is not
recommended by the manufacturer of Your Product, this Contract will continue to
provide any applicable Coverage that is not related to the unauthorized or
non-manufacturer recommended modification or any damages arising there from,
unless such Coverage is otherwise excluded by the terms of this Contract.
New Hampshire: The following disclosure statement is added to this Service
Contract: In the event You do not receive satisfaction under this Service
Contract, You may contact the New Hampshire Insurance Department at, 21 South
Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.
New Jersey: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid.
New Mexico: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within sixty (60) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. The Provider of
this Service Contract may cancel this Service Contract within seventy (70) days
from the date of purchase for any reason. After seventy (70) days, the Provider
may only cancel this Service Contract for: Non-payment, discovery of fraud or
material misrepresentation by You in obtaining the Contract or in presenting a
Claim, or discovery of either of the following: an act of omission, or violation
of any condition of the Contract if it occurred after the effective date of the
Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
North Carolina: CANCELLATION is amended as follows: Any cancellation fee shall
not exceed the lesser of ten percent (10%) of the pro rata refund amount or
twenty-five ($25.00) dollars. We may cancel this Service Contract only for
non-payment of the purchase price of the Service Contract or a direct violation
of the Service Contract by You.
Oklahoma: The following disclosure statement is added to this Service Contract:
The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma
Identification # 44200963. This is not an insurance contract. Coverage afforded
under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty
Association.
CANCELLATION is deleted in its entirety and replaced with the following: If You
cancel this service warranty within the first thirty (30) days and no claim has
been authorized or paid within the first thirty (30) days, We will refund the
entire service warranty contract purchase price. If You cancel this service
warranty after the first thirty (30) days, or have made a claim within the first
thirty (30) days, return of the provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract. If We cancel this service
warranty, return of the provider fee shall be based upon one hundred percent
(100%) of unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim
under this Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If You reasonably determine that You have a
Covered Failure when the Administrator's office is closed and You choose to have
Your Product repaired, You are responsible for paying for the repair. You must
then call the Administrator during the next available regular business hours, or
as soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim may result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
The following disclosure statement is added to this Service Contract: If the
purchase of this Contract was financed, any outstanding balance due to the
finance company will be deducted from any due refund and paid to the finance
company instead of You. The refund amount paid to the finance company may be
less than the Contract purchase price financed if claims have been paid by Us.
South Carolina: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding this Service Contract, or a complaint against the
Obligor, You may contact the South Carolina Department of Insurance at 1201 Main
Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.
Texas: The definition of Administrator is amended to add the following: Canon,
USA, Inc. Service Contract Administrator No. 330.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding the regulation of the Service Contract Provider or
a complaint against the Obligor, You may contact the Texas Department of
Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800)
803-9202.
CANCELLATION is amended as follows: You may return this Service Contract within
thirty (30) days of the date of purchase of this Service Contract. If this
Service Contract is cancelled within the first thirty (30) days, We will refund
the entire Service Contract charge, less claims paid. If this Service Contract
is cancelled after the first thirty (30) days, You will receive a pro-rata
refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A
ten percent (10%) penalty per month will be added to a refund that is not made
within forty-five (45) days of Your cancellation request to the provider. You
may apply for reimbursement directly to the insurer if a refund or credit is not
paid before the 46th day after the date on which the Service Contract is
canceled. These provisions apply only to the original purchaser of the Service
Contract. If We cancel this Service Contract, We shall mail a written notice to
You at the last known address held by Us before the fifth day preceding the
effective date of cancellation. The notice will state the effective date and the
reason for the cancellation. However, prior notice is not required if the reason
for cancellation is nonpayment of the provider fee, fraud or a material
misrepresentation by the Service Contract Holder to the provider or the
provider's administrator, or a substantial breach of duties by the Service
Contract Holder relating to the covered product or its use. If We cancel this
Service Contract, no cancellation fee shall apply.
Utah: The following disclosure statement is added to this Service Contract:
Coverage afforded under this Service Contract is not guaranteed by the Property
and Casualty Guaranty Association.
CANCELLATION is amended as follows: We may only cancel this Service Contract for
material misrepresentation, nonpayment by You or a substantial breach of duties
by You relating to the covered property or its use. If We cancel this Service
Contract for non-payment, such cancellation will be effective ten (10) days
after the mailing of notice. If We cancel this Service Contract for material
misrepresentation of a substantial breach of duties, such cancellation will be
effective thirty (30) days after mailing of notice. This Service Contract or
warranty is subject to limited regulation by the Utah Insurance Department. To
file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM
section is amended as follows: If You need to file a claim under this Service
Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725)
to obtain a repair authorization number prior to having any repairs made to Your
Product. If a repair or replacement occurs when the Administrator's office is
closed, You may follow these claims procedure without prior authorization.
However, You must call the Administrator as soon as reasonably possible. Failure
to call in and report the claim will result in non-payment.
Virginia: The following disclosure statement is added to this Service Contract:
If any promise made in the Contract has been denied or has not been honored
within sixty (60) days after your request, you may contact the Virginia
Department of Agriculture and Consumer Services, Office of Charitable and
Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to
file a complaint.
Washington: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. In the event We
cancel this Service Contract, We will mail a written notice to You at Your last
known address at least twenty-one (21) days prior to cancellation with the
effective date for the cancellation and the reason for cancellation.
The following disclosure statement is added to this Service Contract: What is
Not Covered from coverage are limited to those expressly stated under the "WHAT
IS NOT COVERED (GENERAL EXCLUSIONS)” section above.
GUARANTY is amended to include: You may file a claim directly with Wesco
Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038
or 866-505-4048.
The following disclosure statement is added to this Service Contract: The State
of Washington is the jurisdiction for any civil action in connection with this
Contract.
Wisconsin: The following disclosure statement is added to this Service Contract:
THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER
OF INSURANCE.
CANCELLATION is deleted and replaced with the following: You may cancel this
Service Contract at any time. We may only cancel this Service Contract for
material misrepresentation by You, nonpayment by You or a substantial breach of
duties by You relating to the covered property or its use. If We cancel this
Service Contract, We shall mail a written notice to You at Your last known
address at least five (5) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. If We
cancel for any reason other than nonpayment, then We shall refund one hundred
percent (100%) of the unearned pro rata provider fee, less any claims paid and
less a cancellation fee not to exceed ten percent (10%) of the Contract purchase
price paid.
If this Service Contract is canceled within thirty (30) days of the date of
purchase and no claims have been paid, the Administrator shall return one
hundred percent (100%) of the purchase price paid and the Service Contract shall
be void. The right to void the Service Contract applies only to the original
purchaser of the Service Contract. If the refund is not paid or credited within
forty-five (45) days after return of the Service Contract to Us, We shall pay a
ten percent (10%) per month penalty of the refund amount outstanding, which We
shall add to the amount of the refund.
For service Contracts canceled subsequent to the period stated in the preceding
paragraph or if a claim has been made under this service Contract within such
period, We shall refund one hundred percent (100%) of the unearned pro rata
provider fee, less any claims paid and less a cancellation fee not to exceed ten
percent (10%) of the Service Contract purchase price paid.
If You request cancellation due to a total loss of Your Product which is not
covered by a replacement under the terms of Your Service Contract, the
Administrator shall return one hundred percent (100%) of the unearned pro-rata
Service Contract purchase price paid, less claims paid. Unauthorized repairs may
not be covered.
GUARANTY is amended to include: Our obligations under this Service Contract are
insured under a service contract reimbursement insurance policy. Should We fail
to pa any claim or fail to replace the Product covered under this Service
Contract within sixty (60) days after You provide proof of loss or, in the event
You cancel this Service Contract and We fail to refund the unearned portion of
the Service Contract Purchase Price or, if the Provider becomes insolvent or
otherwise financially impaired, You are entitled to make a direct claim against
the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd
Floor, New York, NY 10038 for reimbursement, payment or provision of this
Service Contract.
Wyoming: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. If We cancel
this Service Contract, We shall mail a written notice to You at Your last known
address at least ten (10) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. Prior
notice is not required if the reason for cancellation is nonpayment of the
provider fee, a material misrepresentation by You to the provider or a
substantial breach of duties by You relating to the covered product or its use.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the Administrator's website at
www.usa.canon.com/carepak-plus or call 1-833-CAREPAK.
NOTICE CONCERNING THE LEGAL WARRANTY
The Consumer Protection Act gives a warranty on all goods you purchase or lease
from a merchant.
The goods must be usable
* for the purposes for which they are ordinarily used (section 37 of the Act)
and
* in normal use for a reasonable length of time, which may vary according to
the price paid, the terms of the contract and the conditions of use (section
38 of the Act).
For more information on this legal warranty, go to the website of the Office de
la protection du consommateur at www.opc.gouv.qc.ca.
I acknowledge that I was given the notice, and that I have read the notice
concerning legal warranty.
I acknowledge that I was given the notice, and that I have read the notice
concerning legal warranty.
Please note that a manufacturer's warranty of one year starting at the time of
purchase comes with this product. CarePAK extended warranty begins after the
manufacturer's warranty expires.
I acknowledge that I have read and understand the manufacturer's warranty.
I acknowledge that I have read and understand the manufacturers warranty.
2-Year Plan $48.99
Are you a Quebec resident?
PowerShot: CarePAK PLUS (2YR)
DEFINITIONS
Throughout this Contract, the following capitalized words have the stated
meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from unintentionally dropping the
Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service Contract
provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon
Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with
this Contract sent by You to the Administrator or Us. "Commercial Use": any
non-residential use; including rental, business, educational and institutional,
but not including heavy industrial use. "Contract Purchase Receipt": the receipt
document (paper or e-mail) provided to You by the Adxministrator or Retailer as
proof of Your Contract purchase that indicates the Term, Deductible, and date in
which the Service Contract was purchased; which must be attached to and forms
part of this Service Contract. "Failure": the mechanical or electrical breakdown
of Your Product to perform its intended function including defects in materials
or workmanship and normal wear and tear; occurring during normal use of the
Product. "Original Purchase Price": the amount paid by You for the covered
Product(s); excluding any applicable taxes and/or fees, as evidenced on Your
sales/Canon purchase documentation. "Power Surge": damages to the Product
resulting from an oversupply of voltage to Your Product while properly connected
to a surge protector approved by the Underwriter's Laboratory Inc. (UL), but not
including damages resulting from the improper installation or improper
connection of the Product to a power source. "Product(s)": the item(s) which You
purchased and is covered by this Service Contract. "Retailer": the seller that
has been authorized by Us to sell this Service Contract to You. "Service
Contract", "Contract": this document detailing all coverage provisions,
conditions, exclusions and limitations for this Contract that has been provided
to You upon purchase completion from Our Retailer. "Term": the period of time
shown on Your Contract Purchase Receipt which represents the duration in which
the provisions of this Service Contract are valid. "We", "Us", "Our," "Obligor,"
"Provider": the party or parties obligated to provide service under this Service
Contract as the service contract provider, Northcoast Warranty Services, Inc.,
800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (Florida Residents:
this Service Contract is an agreement between You and Technology Insurance
Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY
10038). . "You", "Your": the purchaser/owner of the Product(s) covered by this
Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished
and manufactured for use in the United States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service
Contract must be purchased within ninety (90) days of purchase of Your Product.
Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract
only applies to Products not covered under any other insurance warranty,
guarantee and/or service contract providing the same benefits as outlined
herein. Products must be purchased from a Retailer, and be solely intended for
personal use, and not intended for Commercial Use or for resale. Accessories,
external peripheral devices and/or add-on options are not covered under this
Service Contract.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The
renewal must be purchased no sooner than ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the
maximum coverage time period of five (5) years from date of Product purchase.
Coverage during the renewal period will be governed by the then current version
of the Service Contract Terms & Conditions which must be agreed to in order for
the renewal period to become effective. To renew Your Service Contract, sign
into Your Canon Account at usa.canon.com to view your eligible products or call
1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You
should promptly take reasonable precautions in order to protect against further
damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
1. Damage resulting from Power Surge or Accidental Damage from Handling
("ADH"): Coverage for damages to Your Product resulting from Power Surge or
Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and continues for the
Term shown on Your Contract Purchase Receipt.
2. Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure
of Your Product resulting from mechanical or electrical breakdown as
described in the definition of "Failure" begins upon expiration of the
shortest portion of the manufacturer's original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED – GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to
procure the necessary services to restore Your Product to standard operating
condition at Our discretion, which may result in a replacement of Your
originally covered Product in lieu of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or
Power Surge.
If provided to You, a replacement product may be a new or refurbished product of
equal or similar features and functionality, but not necessarily the same model.
Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements.
IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR
PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY
PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING
COSTS COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE
MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR
PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT
PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable,
technological advances may result in a replacement product with a lower selling
price than Your original Product, and no refunds will be made based on the
replacement product cost difference.
This Service Contract is valid for repairs or replacement within the United
States of America, its territories or Canada.
ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
1. ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair
Your Product, or at Our sole discretion, replacement of Your original
Product in lieu of repair in consideration of sudden and unforeseen ADH.
2. COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon
validation of CarePAK coverage with an active Canon Account, Your Contract
includes agent-assisted support, for all CarePAK eligible Products, via
phone at 1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
3. NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your
Product has three (3) repairs covered under Your Contract for the same
problem and a fourth (4th) repair is required for the same problem and
considered covered under Your Contract, We will replace Your Product with
one of like kind and quality, but not necessarily same model, or, at Our
sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product
and subject to the LIMIT OF LIABILITY section. Any repair services performed
while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this
benefit.
4. CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: You are entitled to
one (1) Canon Maintenance Service (CMS) procedure per covered Product per
year for each year of coverage during the coverage period. This service
includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens
Maintenance Service. The CMS service benefit for each Product is not
transferable to any other Product. For more details on the service, please
visit usa.canon.com/maintenance.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this
Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE
ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE
SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST
VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR
YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED
REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially
reasonable efforts to service and ship Your repair or replacement within five
(5) business days after you receive the No Charge Repair Acknowledgement
correspondence via email and subject to availability of parts or replacement
Product. Note that business days are Monday through Friday, 9am-5pm, and exclude
Canon observed holidays, and any periods where unavailability is due to
circumstances beyond Canon's control.
If You need to file a Claim under this Service Contract or verify Your coverage,
call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725).
To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and
collect any additional information necessary from You and about Your covered
Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such
service. In general:
1. If Your covered Product is a camera, video, lens, flash, projector or
binoculars, You can also arrange for service under this Contract online by
visiting the Administrator's Product Repair Page at
www.usa.canon.com/support.
2. If Your covered Product is a printer, scanner or multifunction printer, the
Administrator is unable to authorize service for these particular products
through its website; You must call the Administrator's Customer Care Center
at 1-833-CAREPAK (1-833-227-3725) to initiate service.
Please do not take or return Your Product to the Retailer or ship Your Product
anywhere unless the Administrator instructs You to do so. If You are instructed
by the Administrator to transport or ship Your Product, be sure to include the
following with Your Product:
* (1) a copy of Your Contract Purchase Receipt;
* (2) a brief written description of the problem You are experiencing with the
Product; and
* (3) a prominent notation of Your repair authorization number that the
Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by
the Administrator, as We are not liable for any freight charges or damages due
to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under
the Contract will be extended until the date in which Your approved Claim in
progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are
obligated to pay for services in connection with all Claims pursuant to this
Service Contract is:
1. One (1) Product replacement for a covered Claim for ADH damage (in which
Your replacement product is ineligible for continued coverage under Your
original Contract); OR
2. Two (2) Product replacements for covered Claims for Power Surge or Failures
(in which Your replacement products are automatically covered under Your
original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is
considered fulfilled in its entirety and coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR
EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR
RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING
CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
1. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE
INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS,
MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE),
MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF
ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS
EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO
FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN
THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY
ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
2. SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES
(OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER)
WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS.
3. SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER
OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
4. SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY
CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS
AND DISPOSABLE PRINT HEADS.
5. PREVENTIVE MAINTENANCE.
6. SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE
THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
7. ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
8. ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
9. SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE UNITED
STATES OF AMERICA, ITS TERRITORIES OR CANADA.
10. PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT,
WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE
MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).
11. COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF
THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL
FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER
CONDITIONS.
12. ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT
THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE
MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
13. BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY,
GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED
IN THIS SERVICE CONTRACT.
14. ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
15. ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
16. ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM,
SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING,
DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND
PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER
RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE
THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE
RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE®
RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND
CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PLUS.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER
THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO
PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY
SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid
under this Service Contract, Your rights shall become Our rights. You shall do
whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator
of Your cancellation request. If such request is within thirty (30) days of the
purchase of this Service Contract, You will receive a one hundred percent (100%)
refund of the Service Contract purchase price paid by You, less the amount of
any Claims paid by Us. If such request is made after thirty (30) days of the
purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims
paid by Us and less an administrative fee not to exceed ten percent (10%) of the
Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars
($25.00).
We may only cancel this Service Contract for the following reasons:
* 1) non-payment of the Service Contract fee by You;
* 2) material misrepresentation by You to Us; or
* 3) substantial breach of duties by You under this Service Contract in
relation to the covered Product or its use.
If We cancel this Service Contract, We must provide written notice to You at
least fifteen (15) days prior to the effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one
hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this
Service Contract only.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an
insurance policy to insure Our performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or
in the event You cancel this Service Contract, and We fail to refund any
unearned portion of the Service Contract price, You are entitled to make a
direct claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59
Maiden Lane, 43rd Floor, New York, NY 10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer
coverage under this Service Contract to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase
receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The
CANCELLATION provisions apply to the original purchaser of this Service Contract
only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions
and exclusions, and Your Contract Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any
provision within this Service Contract which conflicts with the laws of the
state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The
following state specific requirements apply if Your Service Contract was
purchased in one of the following states and supersede any other provision
within Your Service Contract terms and conditions to the contrary.
Alabama: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. Any refund may
be credited to any outstanding balance of Your account and the excess, if any,
returned to You.
Arizona: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
Arkansas: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
OBTAINING SERVICE is amended to include: If You need to file a claim under this
Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If a repair or replacement occurs when the
Administrator's office is closed, You may follow these claims procedure without
prior authorization. However, You must call the Administrator as soon as
reasonably possible. Failure to call in and report the claim will result in
non-payment.
California: CANCELLATION is amended as follows: This Service Contract may be
cancelled by You for any reason, including, but not limited to, the Product
covered under this Service Contract being sold, lost, stolen or destroyed. If
You decide to cancel Your Service Contract, and Your cancellation notice is
received by the Administrator within thirty (30) days and You have made no
claims against the Service Contract, You will be refunded the full Service
Contract price; or if Your Service Contract is cancelled by written notice after
thirty (30) days from the date You received this Service Contract, You will be
refunded a pro-rated amount of the Service Contract price, less any claims paid,
less an administrative fee of ten percent (10%) of the Service Contract price or
twenty-five dollars ($25), whichever is less. If a cancellation refund is not
paid or credited within thirty (30) days after Your cancellation request to Us,
a ten percent (10%) penalty will be added to the refund for every thirty (30)
days the refund is not paid.
The following disclosure statement is added to this Service Contract: Canon
U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and
Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for
this Service Contract.
Colorado: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Connecticut: The following disclosure statement is added to this Service
Contract: In the event of a dispute with Administrator, You may contact The
State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase or lease price of the Equipment, the
cost of repair of the Equipment and a copy of the warranty Service Contract.
CANCELLATION is amended as follows: You may cancel Your Service Contract if the
covered Equipment is sold, lost, stolen, or destroyed.
District of Columbia: CANCELLATION is amended as follows: If Your refund is not
paid or credited within forty-five (45) days after Your cancellation request to
Us, We will add an extra ten percent (10%) to Your due refund for every thirty
(30) days the refund is not paid by Us.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the following: "We", "Us", "Our", "Obligor", "Provider":
Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd
Floor, New York, NY 10038. This Service Contract is between the Provider,
Technology Insurance Company, Inc. (License No. 03605) and You.
CANCELLATION is amended as follows: You may cancel Your Service Contract by
informing the selling dealer or the Administrator. In the event the Service
Contract is canceled by You, return of the premium shall be based upon ninety
percent (90%) of the unearned pro-rata premium less any claims that have been
paid or less the cost of repairs made on Your behalf. In the event the Service
Contract is canceled by the Administrator or Provider, return of the premium
shall be based upon one hundred percent (100%) of the unearned pro-rata premium
less any claims that have been paid or less the cost of repairs made on Your
behalf.
GUARANTY is deleted and replaced with the following: This is not an insurance
policy, it is a Service Contract.
The following disclosure statement is added to this Service Contract: The rates
charged to You for this Service Contract are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
CANCELLATION is amended as follows: The Provider may not cancel this Service
Contract except for fraud by You, material misrepresentation by You, or
nonpayment by You. Notice of such cancellation will be in writing and given at
least thirty (30) days prior to cancellation.
If You cancel this Service Contract within thirty (30) days of the purchase of
this Service Contract, You will receive a one hundred percent (100%) refund of
the Service Contract purchase price paid by You, less the amount of any claims
paid. If You cancel the contract within thirty (30) days of the contract
purchase date, and no claim has been made, a ten percent (10%) penalty per month
shall be added to any refund that is not paid or credited within forty-five (45)
days after receipt of the cancellation request. If Cancellation request is made
by You after thirty (30) days of the purchase date of this Service Contract, You
will receive a pro-rata refund of the Service Contract purchase price paid by
You, less any claims that have been paid or less the cost of repairs made on
Your behalf, and less an administrative fee not to exceed ten percent (10%) of
the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less
The following disclosure statement is added to this Service Contract: This
Service Contract will be interpreted and enforced according to the laws of the
state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Illinois: The following disclosure statement is added to this Service Contract:
Covered items must be in place and in good operating condition on the effective
date of coverage and become inoperative due to normal wear and tear after the
effective date of this Service Contract. This Service Contract does cover
failures resulting from normal wear and tear.
Indiana: The following disclosure statements are added to this Service Contract:
Your proof of payment to the Retailer for this Service Contract shall be
considered proof of payment to the insurance company which guarantees Our
obligations to You. This Service Contract is not insurance and is not subject to
Indiana insurance law.
Maine: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Maryland: CANCELLATION is amended as follows: No cancellation fee shall apply.
If You request cancellation of this Service Contract within thirty (30) days of
the purchase date of the Service Contract and the refund is not paid or credited
within forty-five (45) days after Your cancellation request to Us, a ten percent
(10%) penalty will be added to the refund for every thirty (30) days the refund
is not paid. This provision applies only to the original purchaser of the
Service Contract.
Massachusetts: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Minnesota: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Missouri: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract. If
Your cancellation request is made more than thirty (30) days from the date of
purchase, You will receive a pro-rata refund of the Service Contract purchase
price. No cancellation fee will apply. In no event will claims paid be deducted
from any refund.
Nevada: The following disclosure statement is added to this Service Contract: If
You are not satisfied with the manner in which We are handling your claim, You
may contact the Nevada Insurance Commissioner toll-free at (888)-872-3234.
CANCELLATION is amended as follows: Any reference to Administrative Fee is
deleted and replaced with the term Cancellation Fee. If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not processed within forty-five (45) days, a
penalty of ten percent (10%) of the Service Contract price will be added to the
refund for every thirty (30) days the refund is not paid. This provision applies
only to the original purchaser of the Service Contract. The Provider of this
Service Contract may cancel this Service Contract within seventy (70) days from
the date of purchase for any reason. After seventy (70) days, the Provider may
only cancel this Service Contract for non-payment by You, fraud or material
misrepresentation by You in obtaining the Contract, or in presenting a Claim, or
a substantial breach of duties by You relating to the Covered Product or its use
if it occurred after the effective date of the Contract and it substantially and
materially increased the service required under the Contract. If the Provider
cancels Your Service Contract You will be entitled to a pro-rata refund of the
unearned Service Contract fee, no cancellation fee will be deducted. If Your
Service Contract was financed, the outstanding balance will be deducted from any
refund. In no event will claims be deducted from any refund.
OBTAINING SERVICE is amended to include: This Contract will not cover any
unauthorized or non-manufacturer recommended modifications to Your Product, or
any damages arising from such unauthorized or non-manufacturer recommended
modifications. However, if Your Product is modified in a manner that is not
recommended by the manufacturer of Your Product, this Contract will continue to
provide any applicable Coverage that is not related to the unauthorized or
non-manufacturer recommended modification or any damages arising there from,
unless such Coverage is otherwise excluded by the terms of this Contract.
New Hampshire: The following disclosure statement is added to this Service
Contract: In the event You do not receive satisfaction under this Service
Contract, You may contact the New Hampshire Insurance Department at, 21 South
Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.
New Jersey: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid.
New Mexico: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within sixty (60) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. The Provider of
this Service Contract may cancel this Service Contract within seventy (70) days
from the date of purchase for any reason. After seventy (70) days, the Provider
may only cancel this Service Contract for: Non-payment, discovery of fraud or
material misrepresentation by You in obtaining the Contract or in presenting a
Claim, or discovery of either of the following: an act of omission, or violation
of any condition of the Contract if it occurred after the effective date of the
Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
North Carolina: CANCELLATION is amended as follows: Any cancellation fee shall
not exceed the lesser of ten percent (10%) of the pro rata refund amount or
twenty-five ($25.00) dollars. We may cancel this Service Contract only for
non-payment of the purchase price of the Service Contract or a direct violation
of the Service Contract by You.
Oklahoma: The following disclosure statement is added to this Service Contract:
The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma
Identification # 44200963. This is not an insurance contract. Coverage afforded
under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty
Association.
CANCELLATION is deleted in its entirety and replaced with the following: If You
cancel this service warranty within the first thirty (30) days and no claim has
been authorized or paid within the first thirty (30) days, We will refund the
entire service warranty contract purchase price. If You cancel this service
warranty after the first thirty (30) days, or have made a claim within the first
thirty (30) days, return of the provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract. If We cancel this service
warranty, return of the provider fee shall be based upon one hundred percent
(100%) of unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim
under this Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If You reasonably determine that You have a
Covered Failure when the Administrator's office is closed and You choose to have
Your Product repaired, You are responsible for paying for the repair. You must
then call the Administrator during the next available regular business hours, or
as soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim may result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
The following disclosure statement is added to this Service Contract: If the
purchase of this Contract was financed, any outstanding balance due to the
finance company will be deducted from any due refund and paid to the finance
company instead of You. The refund amount paid to the finance company may be
less than the Contract purchase price financed if claims have been paid by Us.
South Carolina: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding this Service Contract, or a complaint against the
Obligor, You may contact the South Carolina Department of Insurance at 1201 Main
Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.
Texas: The definition of Administrator is amended to add the following: Canon,
USA, Inc. Service Contract Administrator No. 330.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding the regulation of the Service Contract Provider or
a complaint against the Obligor, You may contact the Texas Department of
Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800)
803-9202.
CANCELLATION is amended as follows: You may return this Service Contract within
thirty (30) days of the date of purchase of this Service Contract. If this
Service Contract is cancelled within the first thirty (30) days, We will refund
the entire Service Contract charge, less claims paid. If this Service Contract
is cancelled after the first thirty (30) days, You will receive a pro-rata
refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A
ten percent (10%) penalty per month will be added to a refund that is not made
within forty-five (45) days of Your cancellation request to the provider. You
may apply for reimbursement directly to the insurer if a refund or credit is not
paid before the 46th day after the date on which the Service Contract is
canceled. These provisions apply only to the original purchaser of the Service
Contract. If We cancel this Service Contract, We shall mail a written notice to
You at the last known address held by Us before the fifth day preceding the
effective date of cancellation. The notice will state the effective date and the
reason for the cancellation. However, prior notice is not required if the reason
for cancellation is nonpayment of the provider fee, fraud or a material
misrepresentation by the Service Contract Holder to the provider or the
provider's administrator, or a substantial breach of duties by the Service
Contract Holder relating to the covered product or its use. If We cancel this
Service Contract, no cancellation fee shall apply.
Utah: The following disclosure statement is added to this Service Contract:
Coverage afforded under this Service Contract is not guaranteed by the Property
and Casualty Guaranty Association.
CANCELLATION is amended as follows: We may only cancel this Service Contract for
material misrepresentation, nonpayment by You or a substantial breach of duties
by You relating to the covered property or its use. If We cancel this Service
Contract for non-payment, such cancellation will be effective ten (10) days
after the mailing of notice. If We cancel this Service Contract for material
misrepresentation of a substantial breach of duties, such cancellation will be
effective thirty (30) days after mailing of notice. This Service Contract or
warranty is subject to limited regulation by the Utah Insurance Department. To
file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM
section is amended as follows: If You need to file a claim under this Service
Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725)
to obtain a repair authorization number prior to having any repairs made to Your
Product. If a repair or replacement occurs when the Administrator's office is
closed, You may follow these claims procedure without prior authorization.
However, You must call the Administrator as soon as reasonably possible. Failure
to call in and report the claim will result in non-payment.
Virginia: The following disclosure statement is added to this Service Contract:
If any promise made in the Contract has been denied or has not been honored
within sixty (60) days after your request, you may contact the Virginia
Department of Agriculture and Consumer Services, Office of Charitable and
Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to
file a complaint.
Washington: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. In the event We
cancel this Service Contract, We will mail a written notice to You at Your last
known address at least twenty-one (21) days prior to cancellation with the
effective date for the cancellation and the reason for cancellation.
The following disclosure statement is added to this Service Contract: What is
Not Covered from coverage are limited to those expressly stated under the "WHAT
IS NOT COVERED (GENERAL EXCLUSIONS)” section above.
GUARANTY is amended to include: You may file a claim directly with Wesco
Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038
or 866-505-4048.
The following disclosure statement is added to this Service Contract: The State
of Washington is the jurisdiction for any civil action in connection with this
Contract.
Wisconsin: The following disclosure statement is added to this Service Contract:
THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER
OF INSURANCE.
CANCELLATION is deleted and replaced with the following: You may cancel this
Service Contract at any time. We may only cancel this Service Contract for
material misrepresentation by You, nonpayment by You or a substantial breach of
duties by You relating to the covered property or its use. If We cancel this
Service Contract, We shall mail a written notice to You at Your last known
address at least five (5) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. If We
cancel for any reason other than nonpayment, then We shall refund one hundred
percent (100%) of the unearned pro rata provider fee, less any claims paid and
less a cancellation fee not to exceed ten percent (10%) of the Contract purchase
price paid.
If this Service Contract is canceled within thirty (30) days of the date of
purchase and no claims have been paid, the Administrator shall return one
hundred percent (100%) of the purchase price paid and the Service Contract shall
be void. The right to void the Service Contract applies only to the original
purchaser of the Service Contract. If the refund is not paid or credited within
forty-five (45) days after return of the Service Contract to Us, We shall pay a
ten percent (10%) per month penalty of the refund amount outstanding, which We
shall add to the amount of the refund.
For service Contracts canceled subsequent to the period stated in the preceding
paragraph or if a claim has been made under this service Contract within such
period, We shall refund one hundred percent (100%) of the unearned pro rata
provider fee, less any claims paid and less a cancellation fee not to exceed ten
percent (10%) of the Service Contract purchase price paid.
If You request cancellation due to a total loss of Your Product which is not
covered by a replacement under the terms of Your Service Contract, the
Administrator shall return one hundred percent (100%) of the unearned pro-rata
Service Contract purchase price paid, less claims paid. Unauthorized repairs may
not be covered.
GUARANTY is amended to include: Our obligations under this Service Contract are
insured under a service contract reimbursement insurance policy. Should We fail
to pa any claim or fail to replace the Product covered under this Service
Contract within sixty (60) days after You provide proof of loss or, in the event
You cancel this Service Contract and We fail to refund the unearned portion of
the Service Contract Purchase Price or, if the Provider becomes insolvent or
otherwise financially impaired, You are entitled to make a direct claim against
the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd
Floor, New York, NY 10038 for reimbursement, payment or provision of this
Service Contract.
Wyoming: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. If We cancel
this Service Contract, We shall mail a written notice to You at Your last known
address at least ten (10) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. Prior
notice is not required if the reason for cancellation is nonpayment of the
provider fee, a material misrepresentation by You to the provider or a
substantial breach of duties by You relating to the covered product or its use.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the Administrator's website at
www.usa.canon.com/carepak-plus or call 1-833-CAREPAK.
NOTICE CONCERNING THE LEGAL WARRANTY
The Consumer Protection Act gives a warranty on all goods you purchase or lease
from a merchant.
The goods must be usable
* for the purposes for which they are ordinarily used (section 37 of the Act)
and
* in normal use for a reasonable length of time, which may vary according to
the price paid, the terms of the contract and the conditions of use (section
38 of the Act).
For more information on this legal warranty, go to the website of the Office de
la protection du consommateur at www.opc.gouv.qc.ca.
I acknowledge that I was given the notice, and that I have read the notice
concerning legal warranty.
I acknowledge that I was given the notice, and that I have read the notice
concerning legal warranty.
Please note that a manufacturer's warranty of one year starting at the time of
purchase comes with this product. CarePAK extended warranty begins after the
manufacturer's warranty expires.
I acknowledge that I have read and understand the manufacturer's warranty.
I acknowledge that I have read and understand the manufacturers warranty.
I acknowledge that I have read and understood the Terms & Conditions
Please accept the Terms & Conditions for CarePAK before adding the item to cart.
If you have a MyCanon Account, your product and CarePAK will be registered using
the profile details you provided. For Kit products, you must complete the
registration process directly in your account.
Registration Information
If you have a MyCanon Account, your product and CarePAK will be registered using
the profile details you provided. For Kit products, you must complete the
registration process directly in your account.
DEFINITIONS
Throughout this Contract, the following capitalized words have the stated
meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from unintentionally dropping the
Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service Contract
provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon
Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with
this Contract sent by You to the Administrator or Us. "Commercial Use": any
non-residential use; including rental, business, educational and institutional,
but not including heavy industrial use. "Contract Purchase Receipt": the receipt
document (paper or e-mail) provided to You by the Adxministrator or Retailer as
proof of Your Contract purchase that indicates the Term, Deductible, and date in
which the Service Contract was purchased; which must be attached to and forms
part of this Service Contract. "Failure": the mechanical or electrical breakdown
of Your Product to perform its intended function including defects in materials
or workmanship and normal wear and tear; occurring during normal use of the
Product. "Original Purchase Price": the amount paid by You for the covered
Product(s); excluding any applicable taxes and/or fees, as evidenced on Your
sales/Canon purchase documentation. "Power Surge": damages to the Product
resulting from an oversupply of voltage to Your Product while properly connected
to a surge protector approved by the Underwriter's Laboratory Inc. (UL), but not
including damages resulting from the improper installation or improper
connection of the Product to a power source. "Product(s)": the item(s) which You
purchased and is covered by this Service Contract. "Retailer": the seller that
has been authorized by Us to sell this Service Contract to You. "Service
Contract", "Contract": this document detailing all coverage provisions,
conditions, exclusions and limitations for this Contract that has been provided
to You upon purchase completion from Our Retailer. "Term": the period of time
shown on Your Contract Purchase Receipt which represents the duration in which
the provisions of this Service Contract are valid. "We", "Us", "Our," "Obligor,"
"Provider": the party or parties obligated to provide service under this Service
Contract as the service contract provider, Northcoast Warranty Services, Inc.,
800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (Florida Residents:
this Service Contract is an agreement between You and Technology Insurance
Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY
10038). . "You", "Your": the purchaser/owner of the Product(s) covered by this
Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished
and manufactured for use in the United States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service
Contract must be purchased within ninety (90) days of purchase of Your Product.
Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract
only applies to Products not covered under any other insurance warranty,
guarantee and/or service contract providing the same benefits as outlined
herein. Products must be purchased from a Retailer, and be solely intended for
personal use, and not intended for Commercial Use or for resale. Accessories,
external peripheral devices and/or add-on options are not covered under this
Service Contract.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The
renewal must be purchased no sooner than ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the
maximum coverage time period of five (5) years from date of Product purchase.
Coverage during the renewal period will be governed by the then current version
of the Service Contract Terms & Conditions which must be agreed to in order for
the renewal period to become effective. To renew Your Service Contract, sign
into Your Canon Account at usa.canon.com to view your eligible products or call
1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You
should promptly take reasonable precautions in order to protect against further
damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
1. Damage resulting from Power Surge or Accidental Damage from Handling
("ADH"): Coverage for damages to Your Product resulting from Power Surge or
Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and continues for the
Term shown on Your Contract Purchase Receipt.
2. Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure
of Your Product resulting from mechanical or electrical breakdown as
described in the definition of "Failure" begins upon expiration of the
shortest portion of the manufacturer's original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED – GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to
procure the necessary services to restore Your Product to standard operating
condition at Our discretion, which may result in a replacement of Your
originally covered Product in lieu of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or
Power Surge.
If provided to You, a replacement product may be a new or refurbished product of
equal or similar features and functionality, but not necessarily the same model.
Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements.
IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR
PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY
PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING
COSTS COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE
MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR
PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT
PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable,
technological advances may result in a replacement product with a lower selling
price than Your original Product, and no refunds will be made based on the
replacement product cost difference.
This Service Contract is valid for repairs or replacement within the United
States of America, its territories or Canada.
ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
1. ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair
Your Product, or at Our sole discretion, replacement of Your original
Product in lieu of repair in consideration of sudden and unforeseen ADH.
2. COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon
validation of CarePAK coverage with an active Canon Account, Your Contract
includes agent-assisted support, for all CarePAK eligible Products, via
phone at 1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
3. NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your
Product has three (3) repairs covered under Your Contract for the same
problem and a fourth (4th) repair is required for the same problem and
considered covered under Your Contract, We will replace Your Product with
one of like kind and quality, but not necessarily same model, or, at Our
sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product
and subject to the LIMIT OF LIABILITY section. Any repair services performed
while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this
benefit.
4. CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: You are entitled to
one (1) Canon Maintenance Service (CMS) procedure per covered Product per
year for each year of coverage during the coverage period. This service
includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens
Maintenance Service. The CMS service benefit for each Product is not
transferable to any other Product. For more details on the service, please
visit usa.canon.com/maintenance.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this
Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE
ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE
SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST
VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR
YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED
REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially
reasonable efforts to service and ship Your repair or replacement within five
(5) business days after you receive the No Charge Repair Acknowledgement
correspondence via email and subject to availability of parts or replacement
Product. Note that business days are Monday through Friday, 9am-5pm, and exclude
Canon observed holidays, and any periods where unavailability is due to
circumstances beyond Canon's control.
If You need to file a Claim under this Service Contract or verify Your coverage,
call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725).
To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and
collect any additional information necessary from You and about Your covered
Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such
service. In general:
1. If Your covered Product is a camera, video, lens, flash, projector or
binoculars, You can also arrange for service under this Contract online by
visiting the Administrator's Product Repair Page at
www.usa.canon.com/support.
2. If Your covered Product is a printer, scanner or multifunction printer, the
Administrator is unable to authorize service for these particular products
through its website; You must call the Administrator's Customer Care Center
at 1-833-CAREPAK (1-833-227-3725) to initiate service.
Please do not take or return Your Product to the Retailer or ship Your Product
anywhere unless the Administrator instructs You to do so. If You are instructed
by the Administrator to transport or ship Your Product, be sure to include the
following with Your Product:
* (1) a copy of Your Contract Purchase Receipt;
* (2) a brief written description of the problem You are experiencing with the
Product; and
* (3) a prominent notation of Your repair authorization number that the
Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by
the Administrator, as We are not liable for any freight charges or damages due
to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under
the Contract will be extended until the date in which Your approved Claim in
progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are
obligated to pay for services in connection with all Claims pursuant to this
Service Contract is:
1. One (1) Product replacement for a covered Claim for ADH damage (in which
Your replacement product is ineligible for continued coverage under Your
original Contract); OR
2. Two (2) Product replacements for covered Claims for Power Surge or Failures
(in which Your replacement products are automatically covered under Your
original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is
considered fulfilled in its entirety and coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR
EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR
RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING
CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
1. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE
INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS,
MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE),
MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF
ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS
EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO
FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN
THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY
ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
2. SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES
(OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER)
WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS.
3. SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER
OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
4. SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY
CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS
AND DISPOSABLE PRINT HEADS.
5. PREVENTIVE MAINTENANCE.
6. SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE
THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
7. ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
8. ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
9. SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE UNITED
STATES OF AMERICA, ITS TERRITORIES OR CANADA.
10. PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT,
WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE
MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).
11. COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF
THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL
FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER
CONDITIONS.
12. ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT
THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE
MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
13. BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY,
GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED
IN THIS SERVICE CONTRACT.
14. ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
15. ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
16. ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM,
SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING,
DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND
PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER
RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE
THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE
RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE®
RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND
CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PLUS.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER
THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO
PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY
SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid
under this Service Contract, Your rights shall become Our rights. You shall do
whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator
of Your cancellation request. If such request is within thirty (30) days of the
purchase of this Service Contract, You will receive a one hundred percent (100%)
refund of the Service Contract purchase price paid by You, less the amount of
any Claims paid by Us. If such request is made after thirty (30) days of the
purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims
paid by Us and less an administrative fee not to exceed ten percent (10%) of the
Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars
($25.00).
We may only cancel this Service Contract for the following reasons:
* 1) non-payment of the Service Contract fee by You;
* 2) material misrepresentation by You to Us; or
* 3) substantial breach of duties by You under this Service Contract in
relation to the covered Product or its use.
If We cancel this Service Contract, We must provide written notice to You at
least fifteen (15) days prior to the effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one
hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this
Service Contract only.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an
insurance policy to insure Our performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or
in the event You cancel this Service Contract, and We fail to refund any
unearned portion of the Service Contract price, You are entitled to make a
direct claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59
Maiden Lane, 43rd Floor, New York, NY 10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer
coverage under this Service Contract to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase
receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The
CANCELLATION provisions apply to the original purchaser of this Service Contract
only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions
and exclusions, and Your Contract Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any
provision within this Service Contract which conflicts with the laws of the
state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The
following state specific requirements apply if Your Service Contract was
purchased in one of the following states and supersede any other provision
within Your Service Contract terms and conditions to the contrary.
Alabama: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. Any refund may
be credited to any outstanding balance of Your account and the excess, if any,
returned to You.
Arizona: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
Arkansas: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
OBTAINING SERVICE is amended to include: If You need to file a claim under this
Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If a repair or replacement occurs when the
Administrator's office is closed, You may follow these claims procedure without
prior authorization. However, You must call the Administrator as soon as
reasonably possible. Failure to call in and report the claim will result in
non-payment.
California: CANCELLATION is amended as follows: This Service Contract may be
cancelled by You for any reason, including, but not limited to, the Product
covered under this Service Contract being sold, lost, stolen or destroyed. If
You decide to cancel Your Service Contract, and Your cancellation notice is
received by the Administrator within thirty (30) days and You have made no
claims against the Service Contract, You will be refunded the full Service
Contract price; or if Your Service Contract is cancelled by written notice after
thirty (30) days from the date You received this Service Contract, You will be
refunded a pro-rated amount of the Service Contract price, less any claims paid,
less an administrative fee of ten percent (10%) of the Service Contract price or
twenty-five dollars ($25), whichever is less. If a cancellation refund is not
paid or credited within thirty (30) days after Your cancellation request to Us,
a ten percent (10%) penalty will be added to the refund for every thirty (30)
days the refund is not paid.
The following disclosure statement is added to this Service Contract: Canon
U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and
Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for
this Service Contract.
Colorado: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Connecticut: The following disclosure statement is added to this Service
Contract: In the event of a dispute with Administrator, You may contact The
State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase or lease price of the Equipment, the
cost of repair of the Equipment and a copy of the warranty Service Contract.
CANCELLATION is amended as follows: You may cancel Your Service Contract if the
covered Equipment is sold, lost, stolen, or destroyed.
District of Columbia: CANCELLATION is amended as follows: If Your refund is not
paid or credited within forty-five (45) days after Your cancellation request to
Us, We will add an extra ten percent (10%) to Your due refund for every thirty
(30) days the refund is not paid by Us.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the following: "We", "Us", "Our", "Obligor", "Provider":
Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd
Floor, New York, NY 10038. This Service Contract is between the Provider,
Technology Insurance Company, Inc. (License No. 03605) and You.
CANCELLATION is amended as follows: You may cancel Your Service Contract by
informing the selling dealer or the Administrator. In the event the Service
Contract is canceled by You, return of the premium shall be based upon ninety
percent (90%) of the unearned pro-rata premium less any claims that have been
paid or less the cost of repairs made on Your behalf. In the event the Service
Contract is canceled by the Administrator or Provider, return of the premium
shall be based upon one hundred percent (100%) of the unearned pro-rata premium
less any claims that have been paid or less the cost of repairs made on Your
behalf.
GUARANTY is deleted and replaced with the following: This is not an insurance
policy, it is a Service Contract.
The following disclosure statement is added to this Service Contract: The rates
charged to You for this Service Contract are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
CANCELLATION is amended as follows: The Provider may not cancel this Service
Contract except for fraud by You, material misrepresentation by You, or
nonpayment by You. Notice of such cancellation will be in writing and given at
least thirty (30) days prior to cancellation.
If You cancel this Service Contract within thirty (30) days of the purchase of
this Service Contract, You will receive a one hundred percent (100%) refund of
the Service Contract purchase price paid by You, less the amount of any claims
paid. If You cancel the contract within thirty (30) days of the contract
purchase date, and no claim has been made, a ten percent (10%) penalty per month
shall be added to any refund that is not paid or credited within forty-five (45)
days after receipt of the cancellation request. If Cancellation request is made
by You after thirty (30) days of the purchase date of this Service Contract, You
will receive a pro-rata refund of the Service Contract purchase price paid by
You, less any claims that have been paid or less the cost of repairs made on
Your behalf, and less an administrative fee not to exceed ten percent (10%) of
the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less
The following disclosure statement is added to this Service Contract: This
Service Contract will be interpreted and enforced according to the laws of the
state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Illinois: The following disclosure statement is added to this Service Contract:
Covered items must be in place and in good operating condition on the effective
date of coverage and become inoperative due to normal wear and tear after the
effective date of this Service Contract. This Service Contract does cover
failures resulting from normal wear and tear.
Indiana: The following disclosure statements are added to this Service Contract:
Your proof of payment to the Retailer for this Service Contract shall be
considered proof of payment to the insurance company which guarantees Our
obligations to You. This Service Contract is not insurance and is not subject to
Indiana insurance law.
Maine: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Maryland: CANCELLATION is amended as follows: No cancellation fee shall apply.
If You request cancellation of this Service Contract within thirty (30) days of
the purchase date of the Service Contract and the refund is not paid or credited
within forty-five (45) days after Your cancellation request to Us, a ten percent
(10%) penalty will be added to the refund for every thirty (30) days the refund
is not paid. This provision applies only to the original purchaser of the
Service Contract.
Massachusetts: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Minnesota: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Missouri: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract. If
Your cancellation request is made more than thirty (30) days from the date of
purchase, You will receive a pro-rata refund of the Service Contract purchase
price. No cancellation fee will apply. In no event will claims paid be deducted
from any refund.
Nevada: The following disclosure statement is added to this Service Contract: If
You are not satisfied with the manner in which We are handling your claim, You
may contact the Nevada Insurance Commissioner toll-free at (888)-872-3234.
CANCELLATION is amended as follows: Any reference to Administrative Fee is
deleted and replaced with the term Cancellation Fee. If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not processed within forty-five (45) days, a
penalty of ten percent (10%) of the Service Contract price will be added to the
refund for every thirty (30) days the refund is not paid. This provision applies
only to the original purchaser of the Service Contract. The Provider of this
Service Contract may cancel this Service Contract within seventy (70) days from
the date of purchase for any reason. After seventy (70) days, the Provider may
only cancel this Service Contract for non-payment by You, fraud or material
misrepresentation by You in obtaining the Contract, or in presenting a Claim, or
a substantial breach of duties by You relating to the Covered Product or its use
if it occurred after the effective date of the Contract and it substantially and
materially increased the service required under the Contract. If the Provider
cancels Your Service Contract You will be entitled to a pro-rata refund of the
unearned Service Contract fee, no cancellation fee will be deducted. If Your
Service Contract was financed, the outstanding balance will be deducted from any
refund. In no event will claims be deducted from any refund.
OBTAINING SERVICE is amended to include: This Contract will not cover any
unauthorized or non-manufacturer recommended modifications to Your Product, or
any damages arising from such unauthorized or non-manufacturer recommended
modifications. However, if Your Product is modified in a manner that is not
recommended by the manufacturer of Your Product, this Contract will continue to
provide any applicable Coverage that is not related to the unauthorized or
non-manufacturer recommended modification or any damages arising there from,
unless such Coverage is otherwise excluded by the terms of this Contract.
New Hampshire: The following disclosure statement is added to this Service
Contract: In the event You do not receive satisfaction under this Service
Contract, You may contact the New Hampshire Insurance Department at, 21 South
Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.
New Jersey: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid.
New Mexico: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within sixty (60) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. The Provider of
this Service Contract may cancel this Service Contract within seventy (70) days
from the date of purchase for any reason. After seventy (70) days, the Provider
may only cancel this Service Contract for: Non-payment, discovery of fraud or
material misrepresentation by You in obtaining the Contract or in presenting a
Claim, or discovery of either of the following: an act of omission, or violation
of any condition of the Contract if it occurred after the effective date of the
Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
North Carolina: CANCELLATION is amended as follows: Any cancellation fee shall
not exceed the lesser of ten percent (10%) of the pro rata refund amount or
twenty-five ($25.00) dollars. We may cancel this Service Contract only for
non-payment of the purchase price of the Service Contract or a direct violation
of the Service Contract by You.
Oklahoma: The following disclosure statement is added to this Service Contract:
The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma
Identification # 44200963. This is not an insurance contract. Coverage afforded
under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty
Association.
CANCELLATION is deleted in its entirety and replaced with the following: If You
cancel this service warranty within the first thirty (30) days and no claim has
been authorized or paid within the first thirty (30) days, We will refund the
entire service warranty contract purchase price. If You cancel this service
warranty after the first thirty (30) days, or have made a claim within the first
thirty (30) days, return of the provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract. If We cancel this service
warranty, return of the provider fee shall be based upon one hundred percent
(100%) of unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim
under this Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If You reasonably determine that You have a
Covered Failure when the Administrator's office is closed and You choose to have
Your Product repaired, You are responsible for paying for the repair. You must
then call the Administrator during the next available regular business hours, or
as soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim may result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
The following disclosure statement is added to this Service Contract: If the
purchase of this Contract was financed, any outstanding balance due to the
finance company will be deducted from any due refund and paid to the finance
company instead of You. The refund amount paid to the finance company may be
less than the Contract purchase price financed if claims have been paid by Us.
South Carolina: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding this Service Contract, or a complaint against the
Obligor, You may contact the South Carolina Department of Insurance at 1201 Main
Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.
Texas: The definition of Administrator is amended to add the following: Canon,
USA, Inc. Service Contract Administrator No. 330.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding the regulation of the Service Contract Provider or
a complaint against the Obligor, You may contact the Texas Department of
Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800)
803-9202.
CANCELLATION is amended as follows: You may return this Service Contract within
thirty (30) days of the date of purchase of this Service Contract. If this
Service Contract is cancelled within the first thirty (30) days, We will refund
the entire Service Contract charge, less claims paid. If this Service Contract
is cancelled after the first thirty (30) days, You will receive a pro-rata
refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A
ten percent (10%) penalty per month will be added to a refund that is not made
within forty-five (45) days of Your cancellation request to the provider. You
may apply for reimbursement directly to the insurer if a refund or credit is not
paid before the 46th day after the date on which the Service Contract is
canceled. These provisions apply only to the original purchaser of the Service
Contract. If We cancel this Service Contract, We shall mail a written notice to
You at the last known address held by Us before the fifth day preceding the
effective date of cancellation. The notice will state the effective date and the
reason for the cancellation. However, prior notice is not required if the reason
for cancellation is nonpayment of the provider fee, fraud or a material
misrepresentation by the Service Contract Holder to the provider or the
provider's administrator, or a substantial breach of duties by the Service
Contract Holder relating to the covered product or its use. If We cancel this
Service Contract, no cancellation fee shall apply.
Utah: The following disclosure statement is added to this Service Contract:
Coverage afforded under this Service Contract is not guaranteed by the Property
and Casualty Guaranty Association.
CANCELLATION is amended as follows: We may only cancel this Service Contract for
material misrepresentation, nonpayment by You or a substantial breach of duties
by You relating to the covered property or its use. If We cancel this Service
Contract for non-payment, such cancellation will be effective ten (10) days
after the mailing of notice. If We cancel this Service Contract for material
misrepresentation of a substantial breach of duties, such cancellation will be
effective thirty (30) days after mailing of notice. This Service Contract or
warranty is subject to limited regulation by the Utah Insurance Department. To
file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM
section is amended as follows: If You need to file a claim under this Service
Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725)
to obtain a repair authorization number prior to having any repairs made to Your
Product. If a repair or replacement occurs when the Administrator's office is
closed, You may follow these claims procedure without prior authorization.
However, You must call the Administrator as soon as reasonably possible. Failure
to call in and report the claim will result in non-payment.
Virginia: The following disclosure statement is added to this Service Contract:
If any promise made in the Contract has been denied or has not been honored
within sixty (60) days after your request, you may contact the Virginia
Department of Agriculture and Consumer Services, Office of Charitable and
Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to
file a complaint.
Washington: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. In the event We
cancel this Service Contract, We will mail a written notice to You at Your last
known address at least twenty-one (21) days prior to cancellation with the
effective date for the cancellation and the reason for cancellation.
The following disclosure statement is added to this Service Contract: What is
Not Covered from coverage are limited to those expressly stated under the "WHAT
IS NOT COVERED (GENERAL EXCLUSIONS)” section above.
GUARANTY is amended to include: You may file a claim directly with Wesco
Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038
or 866-505-4048.
The following disclosure statement is added to this Service Contract: The State
of Washington is the jurisdiction for any civil action in connection with this
Contract.
Wisconsin: The following disclosure statement is added to this Service Contract:
THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER
OF INSURANCE.
CANCELLATION is deleted and replaced with the following: You may cancel this
Service Contract at any time. We may only cancel this Service Contract for
material misrepresentation by You, nonpayment by You or a substantial breach of
duties by You relating to the covered property or its use. If We cancel this
Service Contract, We shall mail a written notice to You at Your last known
address at least five (5) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. If We
cancel for any reason other than nonpayment, then We shall refund one hundred
percent (100%) of the unearned pro rata provider fee, less any claims paid and
less a cancellation fee not to exceed ten percent (10%) of the Contract purchase
price paid.
If this Service Contract is canceled within thirty (30) days of the date of
purchase and no claims have been paid, the Administrator shall return one
hundred percent (100%) of the purchase price paid and the Service Contract shall
be void. The right to void the Service Contract applies only to the original
purchaser of the Service Contract. If the refund is not paid or credited within
forty-five (45) days after return of the Service Contract to Us, We shall pay a
ten percent (10%) per month penalty of the refund amount outstanding, which We
shall add to the amount of the refund.
For service Contracts canceled subsequent to the period stated in the preceding
paragraph or if a claim has been made under this service Contract within such
period, We shall refund one hundred percent (100%) of the unearned pro rata
provider fee, less any claims paid and less a cancellation fee not to exceed ten
percent (10%) of the Service Contract purchase price paid.
If You request cancellation due to a total loss of Your Product which is not
covered by a replacement under the terms of Your Service Contract, the
Administrator shall return one hundred percent (100%) of the unearned pro-rata
Service Contract purchase price paid, less claims paid. Unauthorized repairs may
not be covered.
GUARANTY is amended to include: Our obligations under this Service Contract are
insured under a service contract reimbursement insurance policy. Should We fail
to pa any claim or fail to replace the Product covered under this Service
Contract within sixty (60) days after You provide proof of loss or, in the event
You cancel this Service Contract and We fail to refund the unearned portion of
the Service Contract Purchase Price or, if the Provider becomes insolvent or
otherwise financially impaired, You are entitled to make a direct claim against
the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd
Floor, New York, NY 10038 for reimbursement, payment or provision of this
Service Contract.
Wyoming: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. If We cancel
this Service Contract, We shall mail a written notice to You at Your last known
address at least ten (10) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. Prior
notice is not required if the reason for cancellation is nonpayment of the
provider fee, a material misrepresentation by You to the provider or a
substantial breach of duties by You relating to the covered product or its use.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the Administrator's website at
www.usa.canon.com/carepak-plus or call 1-833-CAREPAK.
Throughout this Contract, the following capitalized words have the stated
meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from unintentionally dropping the
Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service Contract
provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon
Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with
this Contract sent by You to the Administrator or Us. "Contract Purchase
Receipt": the receipt document (paper or e-mail) provided to You by the
Administrator or Retailer as proof of Your Contract purchase that indicates the
Term, Deductible, and date in which the Service Contract was purchased, which
must be attached to and forms part of this Service Contract. "Failure": the
mechanical or electrical breakdown of Your Product to perform its intended
function including defects in materials or workmanship and normal wear and tear;
occurring during normal use of the Product. "Original Purchase Price": the
amount paid by You for the covered Product(s); excluding any applicable taxes
and/or fees, as evidenced on Your sales/Canon purchase documentation. "Power
Surge": damages to the Product resulting from an oversupply of voltage to Your
Product while properly connected to a surge protector approved by the
Underwriter's Laboratory Inc. (UL), but not including damages resulting from the
improper installation or improper connection of the Product to a power source.
"Product(s)": the item(s) which You purchased and is covered by this Service
Contract. "Retailer": the seller that has been authorized by Us to sell this
Service Contract to You. "Service Contract", "Contract": this document detailing
all coverage provisions, conditions, exclusions and limitations for this
Contract that has been provided to You upon purchase completion from Our
Retailer. "Term": the period of time shown on Your Contract Purchase Receipt
which represents the duration in which the provisions of this Service Contract
are valid. "We", "Us", "Our," "Obligor," "Provider": the party or parties
obligated to provide service under this Service Contract as the service contract
provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st
Floor, Cleveland, OH 44114; (Florida Residents: this Service Contract is an
agreement between You and Technology Insurance Company, Inc., License No. 03605,
59 Maiden Lane, 43rd Floor, New York, NY 10038). "You", "Your": the
purchaser/owner of the Product(s) covered by this Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished
and manufactured for use in the United States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service
Contract must be purchased within ninety (90) days of purchase of Your Product.
Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract
only applies to Products not covered under any other insurance warranty,
guarantee and/or service contract providing the same benefits as outlined
herein. Products must be purchased from a Retailer, be solely intended for
professional, educational, or institutional use, and not intended for personal
or industrial use, resale, or rental. Accessories, external peripheral devices
and/or add-on options are not covered under this Service Contract.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The
renewal must be purchased no sooner than ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the
maximum coverage time period of five (5) years from date of Product purchase.
Coverage during the renewal period will be governed by the then current version
of the Service Contract Terms & Conditions which must be agreed to in order for
the renewal period to become effective. To renew Your Service Contract, sign
into Your Canon Account at usa.canon.com to view your eligible products or call
1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You
should promptly take reasonable precautions in order to protect against further
damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
1. Damage resulting from Power Surge or Accidental Damage from Handling
("ADH"): Coverage for damages to Your Product resulting from Power Surge or
Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and continues for the
Term shown on Your Contract Purchase Receipt.
2. Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure
of Your Product resulting from mechanical or electrical breakdown as
described in the definition of "Failure" begins upon expiration of the
shortest portion of the manufacturer's original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED – GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to
procure the necessary services to restore Your Product to standard operating
condition at Our discretion, which may result in a replacement of Your
originally covered Product in lieu of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or
Power Surge.
If provided to You, a replacement product may be a new or refurbished product of
equal or similar features and functionality, but not necessarily the same model.
Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements. IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT
WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE
MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR,
ON-SITE SERVICE AND/OR SHIPPING COSTS COVERED BY THAT LIMITED WARRANTY ARE THE
SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED
TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL
MANUFACTURER PARTS THAT PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT.
Where applicable, technological advances may result in a replacement product
with a lower selling price than Your original Product, and no refunds will be
made based on the replacement product cost difference.
This Service Contract is only valid for repairs or replacement within the
contiguous United States, plus Alaska and Hawaii.
ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
1. ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair
Your Product, or at Our sole discretion, replacement of Your original
Product in lieu of repair in consideration of sudden and unforeseen ADH.
2. COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon
validation of CarePAK coverage with an active Canon Account, Your Contract
includes agent-assisted support, for all CarePAK eligible Products, via
phone at 1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
3. NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your
Product has three (3) repairs covered under Your Contract for the same
problem and a fourth (4th) repair is required for the same problem and
considered covered under Your Contract, We will replace Your Product with
one of like kind and quality, but not necessarily same model, or, at Our
sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product
and subject to the LIMIT OF LIABILITY section. Any repair services performed
while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this
benefit.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this
Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE
ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE
SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST
VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR
YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED
REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially
reasonable efforts to service and ship Your repair or replacement within five
(5) business days after you receive the No Charge Repair Acknowledgement
correspondence via email, and subject to availability of parts or replacement
Product. Note that business days are Monday through Friday, 9am-5pm, and exclude
Canon observed holidays, and any periods where unavailability is due to
circumstances beyond Canon's control.
If You need to file a Claim under this Service Contract or verify Your coverage,
call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725).
To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and
collect any additional information necessary from You and about Your covered
Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such
service. In general:
1. You can also arrange for service under this Contract online by visiting the
Administrator's "Request Product Repair Page" at www.usa.canon.com/support.
Please do not take or return Your Product to the Retailer or ship Your Product
anywhere unless the Administrator instructs You to do so. If You are instructed
by the Administrator to transport or ship Your Product, a prepaid shipping label
will be provided. Be sure to include the following with Your Product:
* (1) a copy of Your Contract Purchase Receipt;
* (2) a brief written description of the problem You are experiencing with the
Product; and
* (3) a prominent notation of Your repair authorization number that the
Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by
the Administrator, as We are not liable for any freight charges or damages due
to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under
the Contract will be extended until the date in which Your approved Claim in
progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are
obligated to pay for services in connection with all Claims pursuant to this
Service Contract is:
1. One (1) Product replacement for a covered Claim for ADH damage (in which
Your replacement product is ineligible for continued coverage under Your
original Contract); OR
2. Two (2) Product replacements for covered Claims for Power Surge or Failures
(in which Your replacement products are automatically covered under Your
original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is
considered fulfilled in its entirety and coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR
EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE OR
RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING
CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
1. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE
INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS,
MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE,
INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE RESULTING FROM STUNTS OR
SPECIAL EFFECTS EMPLOYED IN FILM, TELEVISION, OR THEATRE PRODUCTIONS,
PRACTICAL, MECHANICAL, OR VEHICULAR STUNTS, AND/OR EXPLOSIONS OR OTHER
PYROTECHNICS).
2. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: MISHANDLING,
IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT,
ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY
DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW
OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE
COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY
ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
3. SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES
(OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER)
WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS.
4. SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER
OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
5. SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY
CONSUMABLE ITEMS.
6. PREVENTIVE MAINTENANCE.
7. SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE
THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
8. ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
9. ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
10. SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE
CONTIGUOUS UNITED STATES OF AMERICA, ALASKA, OR HAWAII.
11. PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT,
WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE
MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).
12. COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF
THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL
FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER
CONDITIONS.
13. ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT
THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE
MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
14. BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY,
GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED
IN THIS SERVICE CONTRACT.
15. ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
16. ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
17. ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM,
SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING,
DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND
PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER
RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE
THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE
RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PRO COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE®
RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND
CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PRO, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PRO.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER
THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO
PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY
SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid
under this Service Contract, Your rights shall become Our rights. You shall do
whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator
of Your cancellation request. If such request is within thirty (30) days of the
purchase of this Service Contract, You will receive a one hundred percent (100%)
refund of the Service Contract purchase price paid by You, less the amount of
any Claims paid by Us. If such request is made after thirty (30) days of the
purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims
paid by Us and less an administrative fee not to exceed ten percent (10%) of the
Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars
($25.00).
We may only cancel this Service Contract for the following reasons:
* 1) non-payment of the Service Contract fee by You;
*
* 2) material misrepresentation by You to Us; or
* 3) substantial breach of duties by You under this Service Contract in
relation to the covered Product or its use.
If We cancel this Service Contract, We must provide written notice to You at
least fifteen (15) days prior to the effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one
hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this
Service Contract only. If the purchase of this Contract was financed, any
outstanding balance due to the finance company will be deducted from any due
refund and paid to the finance company instead of the Holder.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an
insurance policy to insure Our performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or
in the event You cancel this Service Contract, and We fail to refund any
unearned portion of the Service Contract price, You are entitled to make a
direct claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59
Maiden Lane, 43rd Floor, New York, NY 10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer
coverage under this Service Contract to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase
receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The
CANCELLATION provisions apply to the original purchaser of this Service Contract
only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions
and exclusions, and Your Contract Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any
provision within this Service Contract which conflicts with the laws of the
state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The
following state specific requirements apply if Your Service Contract was
purchased in one of the following states and supersede any other provision
within Your Service Contract terms and conditions to the contrary.
Connecticut: The following disclosure statement is added to this Service
Contract: In the event of a dispute with Administrator, You may contact The
State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase or lease price of the Product, the cost
of repair of the Product and a copy of the warranty Service Contract.
GUARANTY is amended as follows: If We fail to pay or to deliver service on a
claim within sixty (60) days after proof of loss has been filed, or in the event
You cancel this Service Agreement and We fail to issue any applicable refund
within sixty (60) days after cancellation, You may file a claim against the
insurer, Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY
10038, by calling 1-866-505-4048.
CANCELLATION is amended as follows: This Service Contract may be cancelled by
the Service Contract Holder if the Device covered under this Service Contract is
returned, sold, lost, stolen or destroyed.
YOUR RESPONSIBILITY is amended to include: It is Your responsibility of the to
follow the manufacturer's specifications for the use and care/maintenance of the
covered Product.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the following: "We", "Us", "Our", "Obligor", "Provider":
Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd
Floor, New York, NY 10038. This Service Contract is between the Provider,
Technology Insurance Company, Inc. (License No. 03605) and You.
GUARANTY is deleted and replaced with the following: This is not an insurance
policy, it is a Service Contract.
The following disclosure statement is added to this Service Contract: The rates
charged to You for this Service Contract are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: CANCELLATION is amended as follows: Any cancellation fee shall not
exceed ten percent (10%) of the pro rata premium refund due or twenty-five
dollars ($25.00) whichever is less. If You cancel the contract within thirty
(30) days of the contract purchase date, and no claim has been made, a ten
percent (10%) penalty per month shall be added to any refund that is not paid or
credited within forty-five (45) days after receipt of the cancellation request.
The Provider may only cancel this Service Contract for fraud by You, material
misrepresentation by You, or nonpayment by You. If We cancel this Service
Contract, no cancellation fee shall apply and We shall provide written notice to
You at the last known address held by Us at least thirty (30) days preceding the
effective date of cancellation. The notice will state the effective date and the
reason for the cancellation. The lienholder may only cancel this Contract for
non-payment if they hold a power of attorney.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded. PRE-EXISTING CONDITIONS –
The "Pre-Existing Condition:" definition is deleted and replaced with:
Conditions that were caused by You or known by You prior to purchasing this
Service Contract. The following disclosure statement is added to this Service
Contract: This Service Contract will be interpreted and enforced according to
the laws of the state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. YOUR
RESPONSIBILITY is amended to include: It is Your responsibility to follow the
manufacturer's specifications for the use and care/maintenance of the covered
Product.
Illinois: The following disclosure statement is added to this Service Contract:
Covered items must be in place and in good operating condition on the effective
date of coverage and become inoperative due to defects in materials or
workmanship, or normal wear and tear, after the effective date of this Service
Contract.
Indiana: The following disclosure statement is added to this Service Contract:
This Contract is not insurance and is not subject to Indiana insurance law.
GUARANTY is amended as follows: Your proof of payment to the Retailer for this
Service Contract shall be considered proof of payment to the insurance company
which guarantees Our obligations to You. If We fail to perform or make payment
due under this Contract within sixty (60) days after You request the performance
or payment, You may request the performance or payment directly from the insurer
that issued the provider's Service Contract reimbursement policy, including any
applicable requirement under the Contract that the provider refund any part of
the cost of the Contract upon cancellation of the Contract.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended as follows: The
"Pre-Existing Condition" definition is deleted and replaced with: conditions
that were caused by You or known by You prior to purchasing this Service
Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim
under this Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If You reasonably determine that You have a
Covered Failure when the Administrator's office is closed and You choose to have
Your Product repaired, You are responsible for paying for the repair. You must
then call the Administrator during the next available regular business hours, or
as soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim may result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
The following disclosure statement is added to this Service Contract: If the
purchase of this Contract was financed, any outstanding balance due to the
finance company will be deducted from any due refund and paid to the finance
company instead of You. The refund amount paid to the finance company may be
less than the Contract purchase price financed if claims have been paid by Us.
Utah: The following disclosure statement is added to this Service Contract: Full
payment will be received for the purchase price of this Service Contract at the
time of purchase.
The following disclosure statement is added to this Service Contract: This
Service Contract or warranty is subject to limited regulation by the Utah
Insurance Department. To file a complaint, contact the Utah Insurance
Department. Coverage afforded under this Service Contract is not guaranteed by
the Property and Casualty Guaranty Association.
GUARANTY is amended as follows: Should the provider fail to pay or provide
service on any claim within sixty (60) days after proof of loss has been filed,
the contract holder is entitled to make a claim directly against the Insurance
Company.
CANCELLATION is amended as follows: We may only cancel this Service Contract for
material misrepresentation by You, nonpayment by You or a substantial breach of
contractual duties by You relating to the covered property or its use. If We
cancel this Service Contract for material misrepresentation or a substantial
breach of contractual duties, such cancellation will be effective thirty (30)
days after mailing of notice. If We cancel this Service Contract for
non-payment, such cancellation will be effective fifteen (15) days after the
mailing of notice. The notice will state the effective date and the reason for
the cancellation.
OBTAINING SERVICE is amended as follows: If You need to file a claim under this
Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product If You reasonably determine that You have a Covered
Failure when the Administrator's office is closed and You choose to have Your
Product repaired, You are responsible for paying for the repair. You must then
call the Administrator during the next available regular business hours, or as
soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim will result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
Virginia: If any promise made in the Contract has been denied or has not been
honored within sixty (60) days after your request, you may contact the Virginia
Department of Agriculture and Consumer Services, Office of Charitable and
Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to
file a complaint.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the Administrator's website at
www.usa.canon.com/carepak-pro or call 1-833-CAREPAK.
DEFINITIONS
Eligibility
The Canon eCarePAK Extended Service Plan (the "eCarePAK") is provided by Canon
U.S.A., Inc. ("CUSA") with respect to the Canon product and/or Canon Accessory,
and the service(s) (Repair or Replacement, Installation, Training, and/or
Preventative Maintenance), identified on your eCarePAK Certificate of
Registration for which the eCarePAK has been purchased (the "Covered Product").
CUSA reserves the right to verify the information you provide to CUSA in
connection with your registration for the eCarePAK and may reject your
enrollment. The purchase of an eCarePAK is not required either to purchase the
Covered Product or to obtain financing for the Covered Product.
Activating the eCarePAK
If you do not agree with the Terms and Conditions of the eCarePAK, you may
cancel and obtain a refund in accordance with the section entitled "Ability to
Cancel and Right to Refund" below. The eCarePAK becomes effective when CUSA
registers your Covered Product. You may purchase an eCarePAK within the term of
the CUSA Limited Warranty for the Covered Product, or before any existing
eCarePAK covering the Covered Product has expired. However, if you decide to
purchase after the Limited Warranty has expired, or after any existing eCarePAK
on the Covered Product has expired, CUSA reserves the right to inspect the
Covered Product, at your expense, and to refuse to register your Covered
Product, in its sole discretion, if it does not meet CUSA’s requirements for
coverage under an eCarePAK. An eCarePAK Certificate of Registration will be sent
to you upon registration of your extended service plan and/or preventative
maintenance (“Preventative Maintenance”) plans.
Coverage
Coverage under the eCarePAK will begin effective on the expiration date of the
original CUSA Limited Warranty or existing eCarePAK for the Covered Product, as
applicable, and continue until the expiration date indicated on your eCarePAK
Certificate of Registration. The period between the effective date of coverage
under your eCarePAK and the expiration date indicated on your eCarePAK
Certificate of Registration is referred to herein as the “Term”.* THIS IS NOT A
CONTRACT OF INSURANCE.
*The Term for certain Covered Products will expire prior to the expiration date
indicated on your eCarePAK Certificate of Registration if the number of printed
pages for your Covered Product reaches the maximum allowed, as provided below:
* MAXIFY GX X: Maximum of 80,000 printed pages by the Covered Product.
* WG Series Inkjet Printer: Maximum of 300,000 printed pages by the Covered
Product. Should the page count exceed the listed maximum printed page count
for these Products only, the eCarePAK coverage will no longer apply
regardless of the expiration date printed on the eCarePAK Certificate. All
repairs requested beyond the printed page limit will be excluded from
coverage under the eCarePAK .
Repair or Replacement Service
1. Subject to the limitations set forth in “Service Limitations” below, CUSA
agrees to repair or replace, without charge, any defective part in your
Covered Product with a new, rebuilt, or different part during the Term of
the eCarePAK, provided such part is the same as, or functionally comparable
to, the defective part removed. Any parts that are replaced will become the
property of CUSA. Replacement of parts will not extend the Term of the
eCarePAK. Likewise, if CUSA should replace the Covered Product, the original
Covered Product will become the property of CUSA. Coverage under the
eCarePAK will automatically transfer to the replacement product but will not
extend the Term.
2. The eCarePAK is valid only for service of a Covered Product purchased and
used in the United States. The eCarePAK is not transferable to another
Covered Product except as provided in paragraph 1 above.
3. For Oregon and Montana Residents only: This Extended Protection (Service)
Plan is insured by a contractual liability insurance policy issued to Canon
U.S.A., Inc. by Sompo Japan Insurance Company of America (“Sompo Japan”),
11405 N. Community House, Suite 600, Charlotte, NC 28277, 704-759-2200.
* For Oregon residents only: Should CUSA fail to perform under this eCarePAK
within sixty (60) days, you may contact Sompo Japan for recourse.
4. For Virginia residents only: If any promise made in the Contract has been
denied or has not been honored within 60 days after your request, you may
contact the Virginia Department of Agriculture and Consumer Services, Office
of Charitable and Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml
to file a complaint.
Technical Support
You are entitled to the telephone support set forth below for the Covered
Product during the Term of the eCarePAK.
For imagePROGRAF & imageFORMULA Scanners Scan Kiosk II 1-800-423-2366
For imageCLASS & FAXPHONE 1-800-OK Canon
For Scan Kiosk contact your dealer
Canon Specialty Printers (including Card Printers, Label Printers, Cable ID
Printers) 1-855-852-2666
For MAXIFY GX X
1-844-4-MAXIFY
(1-844-462-9439)
Toll-Free telephone support for troubleshooting issues (except for Scan Kiosk)
is available Monday through Friday from 8:00 a.m. to 8:00 p.m., E.T. excluding
holidays. Hours of availability for toll-free telephone support are subject to
change in CUSA's reasonable discretion. For more efficient support, please have
your eCarePAK registration number or Covered Product serial number available.
Obtaining Repair or Replacement Service
As a condition to obtaining service under this eCarePAK, you must first
troubleshoot your Covered Product's malfunction in good faith with CUSA's
technical support team or, in the case of the Scan Kiosk, with the dealer who
sold you the Scan Kiosk (who will escalate the malfunction to CUSA, as
appropriate, for technical support as specified above). If CUSA cannot fix the
Covered Product's malfunction through remote diagnosis, CUSA may choose to
either (1) exchange your Covered Product through CUSA's Advanced Exchange
Service program, (2) schedule an on-site service call through an independent
CUSA Authorized Service Provider (the "Service Provider"), or (3) refer you to a
CUSA Authorized Service Facility ("ASF") (Carry-In/), all as more fully
described below. The service option chosen is in CUSA's sole discretion. Not all
options may be available at the time service is requested.
1. Advanced Exchange Program: CUSA may elect to service your Covered Product
through its Advanced Exchange Program. Under the Advanced Exchange Program,
a defective Covered Product will be exchanged for a comparable refurbished
Covered Product on an expedited basis, usually by the next business day (or
longer if your ship-to address is determined by Canon to be a rural or
remote location). You will be required to provide a ship-to location (street
address only) for the replacement product. You may be required to sign a
form to guarantee the return of the defective unit and provide a valid
credit card authorization. If you do not return your defective Covered
Product to CUSA by the date and in the manner specified by CUSA, CUSA may
cancel your eCarePAK and invoice you for the full replacement cost of a new
Covered Product, or charge your credit card for this cost.
2. Service Provider: In the event that CUSA's technical troubleshooting cannot
resolve your problem, CUSA may elect to send a Service Provider to your
location in an expedited manner to facilitate the repair of your Covered
Product.
3. ASF Program (Carry In/): Under CUSA's ASF Program, the defective Covered
Product is repaired by an ASF and then returned to you. The CUSA
representative will direct you how to obtain the name and phone number of
the ASF nearest to you. You must contact the ASF to schedule the repair. DO
NOT INCLUDE AN OTHER ITEMS WITH THE COVERED PRODUCT. Covered Products will
be repaired and returned to you without charge by the ASF.
Any Covered Product received by CUSA or an ASF that is not covered by this
eCarePAK will be returned to you unrepaired at your expense or, at the
discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA's
or the ASF's then prevailing service rates. You will also be charged for on-site
repairs not covered by this eCarePAK at CUSA's then prevailing service rates.
FOR OREGON RESIDENTS ONLY: Upon CUSA's failure to perform under this eCarePAK,
Sompo Japan Insurance Company of America shall pay, on behalf of CUSA, any sums
CUSA is legally obligated to pay or shall provide the service that CUSA is
legally obligated to perform, according to CUSA's contractual obligation under
this eCarePAK issued by CUSA, and Sompo Japan Insurance Company of America will
pay claims against CUSA for return of the unearned purchase price of your
eCarePAK.
Repair or Replacement Service Limitations
The eCarePAK covers defects encountered in normal use of the Covered Product
and, except as otherwise provided in this eCarePAK, does not cover the
following:
1. Loss of or damage to the Covered Product due to abuse, mishandling, improper
packaging by you, neglect, alteration, electric current fluctuation or
accident; improper use, including failure to follow operating, maintenance
or environmental instructions prescribed in the operator's manual; use of
the Covered Product with non-compatible computers, peripheral equipment or
software; or repair performed by other than a service representative
qualified by CUSA.
2. Service necessitated by the use of parts or supplies (other than those
distributed by CUSA) which damage the Covered Product or which cause
abnormally frequent service calls or service problems.
3. Service of the Covered Product if it has been modified or altered in any way
(including any alteration or removal of serial numbers or identification
marks).
4. Service, repair or replacement of any covers, lids, or trim parts, or any
consumable items, including without limitation, ink and/or maintenance
cartridges, and ink tanks. Toner cartridges and print heads may have a
separate limited warranty based on your product. Please refer to your
product's limited warranty for details. Preventative maintenance and or
inspections.
5. Service, repair or replacement of accessories or options for the Covered
Product, or of any equipment or software not distributed by Canon which may
be used with, or be connected to, the Covered Product.
6. Service, repair, or replacement of any Covered Product purchased or used
outside of the United States.
Installation Services
imagePROGRAF Printer Only
CUSA, or CUSA's authorized service provider, will provide the following
installation services for the imagePROGRAF printer only:
1. Place the printer on its stand with your assistance.
2. Load media on to the printer.
3. Fill ink tanks.
4. Produce a test print to ensure that the printer is installed and operating
within specifications.
5. Upon your request, connect the printer to a network (i.e. Ethernet
connection). You must have a live Ethernet connection to your network, as
well as an Ethernet cable, at the time of your request. If not, an
additional visit to connect the printer to your network will need to be
scheduled when both of these requirements have been met. This additional
visit will incur a fee.
imagePROGRAF iPF MFP Only
CUSA, or CUSA's authorized service provider, will provide the following
installation services for the imagePROGRAF MFP:
1. Place the imagePROGRAF printer on its stand with your assistance.
2. Load media on to imagePROGRAF printer.
3. Produce a test print to ensure that the imagePROGRAF printer is installed
and operating within specifications.
4. Place the Colortrac scanner on its stand with your assistance.
5. Install, at a basic level, the computer and monitor.
6. Connect the Colortrac scanner to the imagePROGRAF printer and produce a test
scan to ensure that the imagePROGRAF printer and Colortrac scanner are
connected and operating within specifications.
imageFORMULA Scanners Only
CUSA, or CUSA's authorized service provider, will provide the following
installation services for the imageFORMULA Scanners:
1. Place the scanner in its designated location with your assistance.
2. Install replacement rollers if they are not already factory installed.
3. Install additional accessories (if applicable).
4. Connect scanner and perform a test scan to ensure that scanner is operating
within specifications.
Canon Specialty Printers Only
CUSA, or CUSA’s authorized service provider, will provide the following
installation services for the Canon Specialty Printers only:
1. Place the printer on its stand with your assistance.
2. Install ink tanks.
3. Load media on to the printer.
4. Upon your request, connect the printer (via USB or network (i.e. Ethernet
connection)). You must have a live Ethernet connection to your network, as
well as an Ethernet cable, at the time of your request. If not, an
additional visit to connect the printer to your network will need to be
scheduled when both of these requirements have been met. This additional
visit will incur a fee.
5. Produce a test print to ensure that the printer is installed and operating
within specifications.
Canon MAXIFY GX X Only
CUSA, or CUSA’s authorized service provider, will provide the following
installation services for MAXIFY GX X only:
1. Place the printer on its stand with your assistance.
2. Fill ink tanks.
3. Load media on to the printer.
4. Upon your request, connect the printer (via USB or network (wireless or
Ethernet connection)). You must have a live Ethernet connection to your
network, as well as an Ethernet cable, at the time of your request. If not,
an additional visit to connect the printer to your network will need to be
scheduled when both of these requirements have been met. This additional
visit will incur a fee.
5. Produce a test print to ensure that the printer is installed and operating
within specifications.
General Terms and Conditions Covering All Installation Services
The following terms and conditions apply to all Installation services:
1. Installation technicians may, in their sole discretion, refuse to install
Covered Products that are incompatible, are, or appear to be, damaged, are
inappropriate for installation, exhibit signs of excessive wear or are
deemed unsafe. Covered Products which are not new, or are damaged, will be
documented before the installation begins. You may be subject to additional
charges should the installation technician conclude that the proposed
installation is unsafe and therefore cannot be completed.
2. A pre-existing power outlet(s) must be accessible in order to install your
Covered Product.
3. Installation services are only available in the 50 United States and the
District of Columbia. Extra charges may apply in the event special travel
is required to reach the installation site.
4. Extra charges may apply in the event additional work is necessary to
complete the installation, including, but not limited to, carpentry,
electrical work, floor covering modifications, moving of furniture, or
additional wire, parts and/or accessories.
5. Carefully review your installation needs, your installation plans and the
accessories and hardware you have and/or need to facilitate and complete
the installation.
6. CUSA and/or Canon authorized service provider will contact you to schedule
your installation appointment. Cancellations or rescheduling of scheduled
installation appointments must be made no later than twenty four (24) hours
prior to your appointment to avoid additional charges. Cancellation
requests are not valid until confirmed by CUSA and or Canon Authorized
service provider.
7. You must ensure that the Covered Product(s) to be installed, the
installation site, and the hardware and accessories required to facilitate
and complete your installation, are prepared and ready prior to the arrival
of the installation technician. You may be subject to an additional charge
for failure to prepare the Covered Product, the installation site, or the
required hardware and accessories prior to the arrival of the installation
technician.
8. You must move or rearrange furniture to provide accessibility and a safe,
adequate work space for the installation technician.
9. You must provide a sufficient amount of power, power sources, power cords
and, if applicable, surge protectors that are readily available to the
installation technician and/or safely accessible to the installation site.
The installation technicians will not move or install AC power sources or
feeds of television signals from cable, satellite or other sources.
10. You must dispose of the packaging materials and trash following the
installation. Although the installation technicians will clean up the work
site, it is your responsibility to arrange for the final disposal of any
packaging materials or trash related to the installation.
imageFORMULA Scanners Only - Onsite Installation of Custom Firmware for Federal
Agencies Digital Guidelines Initiatives (FADGI)*
CUSA, on an exclusive basis only, will replace the firmware of applicable
imageFORMULA scanners with custom firmware (“Firmware”) designed to generate
images that conform to the quality and performance guidelines defined for FADGI
Modern Textual Records category.** CUSA will place stickers on the scanner to
indicate the date that the Firmware installation was completed. Please note that
such Firmware replacement does not guarantee FADGI compliance throughout the
life of the scanner, as any damage or modifications to the scanner may require
CUSA’s re-installation of the Firmware; in all cases, replacement of the
scanner’s main circuit board for any reason will require re- installation of the
Firmware. It is the customer’s sole responsibility to contact CUSA at
1-800-423-2366 to arrange for an onsite visit for re-installation of the
Firmware if needed during the life of the scanner.***
* FADGI compliance requirements are subject to updates by participating U.S.
Federal Agencies. Visit www.digitizationguidelines.gov for the latest FADGI
requirements and information.
** To enable FADGI compliance, the imageFORMULA Scanner’s driver settings may
need to be changed, and Canon CaptureOnTouch software must be installed on the
customer’s workstation that is connected to the scanner. The Firmware may affect
the scanning speed of the scanner.
*** The customer will be eligible for the Firmware replacement at any time
during the life of the imageFORMULA Scanner provided the scanner is in good
working condition and the scanner is covered either under an eCarePAK or a
service plan provided by a CUSA Authorized Service Provider.
Training Services
imagePROGRAF iPF MFP
CUSA, or CUSA's authorized service provider, will provide the following Training
services with respect to the imagePROGRAF iPF MFP:
1. Training is only provided during the time of installation.
2. Training on the general operation of the scanner component of the
imagePROGRAF iPF MFP.
imageFORMULA Scanners
CUSA, or CUSA's authorized service provider, will provide the following Training
services with respect to the imageFORMULA Scanner:
1. Training is only provided during the time of installation.
2. Training on the general operation of the scanner
3. Training on the Canon software and drivers included with the scanner.
4. Training on scanner preparation, maintenance and errors on scanner.
General Terms and Conditions Covering All Training Services
The following terms and conditions apply to all Training Services
1. CUSA reserves the right to refuse or limit any Training Services if you fail
to satisfy any minimum requirements for such Training Services as published
or provided to you by CUSA prior to the start of such Training Services.
2. CUSA reserves the right to refuse, limit, or cancel any Training Services
if, in the opinion of CUSA, you display unreasonable behavior or are deemed
by CUSA to be violent, abusive, or disruptive. In such cases, no refunds
will be paid.
3. Ownership of all copyright and other intellectual property rights in the
training material supplied by CUSA, or its authorized service provider,
including any documentation, data, technical information and know-how
provided to you as part of the Training Services, remains vested in CUSA,
its authorized service provider(s), or the owner of such materials, as
applicable. All such information will be held by you in confidence and will
not be disclosed or copied to third parties, without the express written
permission of CUSA.
imageFORMULA Scanners with eCarePAK Coverage plus Preventative Maintenance
(“PM”) Service Plan Coverage, named “eCarePAK+PM” *
CUSA, or CUSA’s authorized service provider, will provide the following
preventative maintenance services for the imageFORMULA Scanner only:
1. Perform physical inspection on the internal, external and functionality of
the scanner.
2. Perform necessary cleaning routine of the interior and exterior body of the
scanner.
3. Install new user replaceable rollers.
4. Document maintenance statistics.
5. Perform test scans after preventative maintenance is complete and ensure
that Scanner is operating within specifications.
The number of Preventative Maintenance service calls covered under this
eCarePAK+PM depends on the Term of your eCarePAK. For example, for a two (2)
year Term, you are entitled to two (2) Preventative Maintenance service calls
during such Term. Additional Preventative Maintenance service may be purchased
at CUSA’s then-current rates. To receive the Preventative Maintenance service,
you must purchase the standard eCarePAK+PM plan. Customers with existing
eCarePAK coverage may add the Preventative Maintenance plan at any time during
the eCarePAK Term and will receive the preventative maintenance services listed
in numbers 1-5 above.
General Terms and Conditions Covering imageFORMULA Scanner Preventative
Maintenance Services
The following general terms and conditions apply to imageFORMULA Scanner
Preventative Maintenance services:
1. Only customers under warranty, eCarePAK, or eCarePAK+PM coverage can
purchase Preventative Maintenance services.
2. Scheduling Preventative Maintenance is the sole responsibility of the
customer and will expire upon expiration of the warranty, eCarePAK, or
eCarePAK+PM.
3. CUSA will provide Preventative Maintenance only during normal business hours
of operation, Monday through Friday, 9AM-5PM local time excluding holidays.
4. CUSA will schedule the Preventative Maintenance within five business days of
when the customer contacts CUSA’s Technical support Center.
5. If the unit is not in working condition, the Preventative Maintenance will
be delayed and a break/fix call will be opened.
No Warranty
Except as set forth herein, all services provided by CUSA or its authorized
service providers under this eCarePAK are provided “AS IS”, without warranty of
any kind, whether express, implied, statutory, or otherwise, especially as to
quality, timeliness, reliability, usefulness, sufficiency and accuracy. ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF
CONDITION, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED
BY CUSA AND ITS AUTHORIZED SERVICE PROVIDERS. NO ORAL OR WRITTEN INFORMATION
PROVIDED BY CUSA OR ITS AUTHORIZED SERVICE PROVIDERS WILL CREATE A WARRANTY
UNLESS INCORPORATED INTO THESE TERMS AND CONDITIONS.
Limitation of Liability
NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF WILL BE LIABLE FOR PERSONAL INJURY
OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA
OR ANY SERVICE PROVIDER OR ASF), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE
SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,
LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE COVERED
PRODUCT OR ANY COMPONENT THEREOF, THE INSTALLATION SERVICES, PREVENTATIVE
MAINTENANCE SERVICES, AND/OR TRAINING SERVICES, REGARDLESS OF THE LEGAL THEORY
ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS
BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. NOR WILL RECOVERY OF ANY KIND
AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE
PURCHASE PRICE OF THE COVERED PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED
DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR
LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OWNED BY YOU OR OTHERS, ARISING
OUT OF USE OR POSSESSION OF ANY COVERED PRODUCT SOLD BY CUSA NOT CAUSED SOLELY
AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF. YOU
ACKNOWLEDGE THAT PURCHASE OF THE eCAREPAK DOES NOT ASSURE UNINTERRUPTED
OPERATION AND USE OF THE COVERED PRODUCT. FOR ANY MATERIAL BREACH OF THIS PLAN
BY CUSA OR ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY, AND THE LIABILITY OF CUSA
OR ANY SERVICE PROVIDER OR ASF, WILL BE LIMITED TO A REFUND OF THE PURCHASE
PRICE PAID FOR THE PLAN.
Extending the eCarePAK
Subject to this section, your eCarePAK can be extended. You will be contacted
prior to the expiration date of your eCarePAK about whether you want to extend
coverage for an additional period. In no event, however, will the combined term
of your manufacturer's Limited Warranty, original eCarePAK and any eCarePAK
extension period exceed the maximum coverage time period stated on the eCarePAK.
However, CUSA may, in its sole discretion, allow extension periods on a
case-by-case basis. If you wish to extend your eCarePAK, follow the instructions
provided when you were contacted about extending. Coverage during each
respective extension period will be governed by CUSA's then current version of
the eCarePAK terms and conditions which must be agreed to in order for the
extension period to become effective.
Ability to Cancel and Right to Refund (Except for Oregon Residents)
You may cancel the eCarePAK for a full refund within thirty (30) days of the
original date of purchase of the eCarePAK if you have made no service claims. To
cancel, send a written notice of cancellation, which includes your name,
address, daytime phone number, , with a copy of your original eCarePAK
Certificate of Registration to Canon at: Canon eCarePAK Extended Service Plan,
Business Imaging Solutions Group, Product Marketing Department, One Canon Park,
Melville, NY 11747.
OREGON RESIDENTS ONLY: You may cancel this eCarePAK at any time for any reason
by sending a written notice of cancellation, which includes your name, address,
daytime phone number, and your Canon eCarePAK label, to CUSA at Canon eCarePAK
Extended Service Plan, Business Information Communications Group, Product
Marketing Department, One Canon Park, Melville, NY, 11747. Canon may cancel this
eCarePAK if you fail to pay, make a material misrepresentation or substantially
breach your duties under this eCarePAK. The cancellation of this eCarePAK is not
effective until at least thirty (30) days after the notice of cancellation is
mailed to you. You may cancel this eCarePAK for a full refund within thirty (30)
days of the original date of purchase of the eCarePAK if you have made no
service claims. If this eCarePAK is cancelled thereafter by either party, and
provided you have made no service claims, CUSA will refund the entire amount you
paid allocable to the remainder of the Term of this eCarePAK prorated on a
monthly basis.
Alternative Dispute Resolution
There is no informal dispute settlement process established under this eCarePAK.
SPECIAL STATE REQUIREMENTS
Regulation of extended service plans and service contracts may vary widely from
state to state. Any provision within this eCarePAK which conflict with the laws
of the state where you live will automatically be considered to be modified to
conform to applicable state laws and regulations.
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In The Box
* PowerShot SX740 HS
* Battery Pack NB-13L
* Battery Charger CB-2LH
* Wrist Strap WS-800
* (USB Interface Cable and Digital Camera Solution CD-ROM are not included)
Return Policy
The Canon Online Store will accept, for return or exchange, defective or
unopened merchandise purchased at the Canon Online Store, subject to the
exceptions and timeframe for returns listed below: All merchandise returned to
the Canon Online Store must be in the original packaging with all original items
(such as manuals, cables, etc.) accompanying the merchandise and a copy of the
invoice/packing slip included to be eligible for return or exchange. Shipping
and handling fees from your original order will not be refunded, unless the
merchandise is determined by the Canon Online Store, in its sole discretion, to
be defective.
See Return Policy for complete information.
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PowerShot SX740 HS
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OVERVIEW
Capture precious moments at home or on the go with the PowerShot SX740 HS
camera. The superb 40x Optical Zoom can make faraway subjects seem close, with
the Optical Image Stabilizer helping to ensure sharp and steady results. For
special, scenic memories, dive into the immersive world of 4K video recording
for cinematic movies at nearly four times the resolution of Full HD. You can
also flex your creativity with fun options like 4K Time-lapse Movies, Food Mode
and more. Combining incredible zoom power with 4K video capabilities and a
variety of inspiring features, the pocket-friendly PowerShot SX740 HS is ready
to accompany you on your next event.
TECHNICAL SPECIFICATIONS
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TYPE
Type
Compact digital still camera with built-in flash, 40x Optical, 4x Digital and
160x Combined Zoom with Optical Image Stabilizer
IMAGE CAPTURE DEVICE
Type
20.3 Megapixel*, 1/2.3-inch CMOS
* Image processing may cause a decrease in the number of pixels.
Total Pixels
Approx. 21.1 Megapixels
Effective Pixels
Approx. 20.3 Megapixels
LENS
Focal Length
4.3 (W) - 172.0 (T) mm (35mm film equivalent: 24-960mm)
Optical Zoom
40x
Digital Zoom
Approx. 4x
Focusing Range
Auto: 0.4 in. (1cm) - infinity (W), 6.6 ft. (2.0m) - infinity (T)
Normal: 2.0 in. (5cm) - infinity (W), 6.6 ft. (2.0m) - infinity (T)
Macro: 0.4 in. - 1.6 ft. (1-50cm) (W)
Autofocus System
TTL Autofocus
VIEWFINDERS
Optical Viewfinder
Not available
LCD Monitor
3.0-inch TFT Color LCD with wide viewing angle (4:3)
LCD Pixels
Approx. 922,000 dots
LCD Coverage
Approx. 100%
APERTURE AND SHUTTER
Maximum Aperture
f/3.3 (W), f/6.9 (T)
Shutter Speed
1 - 1/3200 sec.
15 - 1/3200 sec. (in all shooting modes)
EXPOSURE CONTROL
Sensitivity
Auto: ISO 100-1600
P: ISO 100-3200
Light Metering Method
Evaluative, Center Weighted Average, Spot
Exposure Compensation
±3 stops in 1/3-stop increments
WHITE BALANCE
White Balance Control
Auto, Daylight, Shade, Cloudy, Tungsten Light, White Fluorescent Light, Custom,
WB Correction
FLASH
Built-in Flash
Auto, On, Slow Synchro, Off
Flash Range
Approx. 1.6-16.4 ft. (W), 6.6-8.2 ft. (T)Approx. 50.0cm - 5.0m (W), 2.0m-2.5m
(T)
Flash Exposure Compensation
±2 stops in 1/3 increments
SHOOTING SPECIFICATIONS
Shooting Modes
P, M, Tv, Hybrid Auto, Auto, Standard, Vivid, Neutral, B/W, Sepia, Video
Snapshot, Food
Self Timer
Off / 2 sec. / 10 sec. / Custom
Wireless Control
Built-in Wi-Fi™ and Bluetooth®
Continuous Shooting
High-speed Continuous Shooting in One-Shot AF mode: Approx. 10.0 shots/sec.
Low-speed Continuous Shooting in One-Shot AF mode: Approx. 4.0 shots/sec.
High-speed Continuous Shooting in Servo AF mode: Approx. 7.4 shots/sec.
Low-speed Continuous Shooting in Servo AF mode: Approx. 4.0 shots/sec.
Continuous shooting speed may become slower due to the following factors: Tv
value, Av value, subject conditions, shooting environment, use of flash, ISO
speed, zoom position.
IMAGE STORAGE
Storage Media
SD/SDHC/SDXC and UHS-I Memory Cards
File Format
Design rule for Camera File system (DCF) compliant; DPOF (Version 1.1)
compatible
Image Recording Format
Fine / Normal
JPEG Compression Mode
Still Image: EXIF 2.31 (JPEG)
Video: MP4 (Image: MPEG-4 AVC/H.264; Audio: MPEG-4 AAC-LC (Stereo))
Number of Recording Pixels
Still Images:
1. 16:9 - Large: 5184 x 2912; Medium 1: 3648 x 2048; Small: 2432 x 1368
2. 3:2 - Large: 5184 x 3456; Medium: 3648 x 2432; Small: 2432 x 1616
3. 4:3 - Large: 5184 x 3888; Medium: 3648 x 2736; Small: 2432 x 1824
4. 1:1 - Large: 3888 x 3888; Medium: 2736 x 2736; Small: 1824 x 1824
Videos:
4K 3840 x 2160: 29.97 fps
Full HD 1920 x 1080: 59.94 fps, 29.97 fps
HD 1280 x 720: 59.94 fps
PLAYBACK SPECIFICATIONS
Playback Modes File
Protect, Rotate, Erase, Set Image Search Conditions, Slideshow, Photobook
Set-up, Rating, Movie Playback, Highlight Alert, Movie Frame Grab*, Resize**,
Cropping**, Tilt Correction**, Red-Eye Correction**
* 4K movies only.
** Applicable only to images taken with the same model.
INTERFACES
Video Out
HDMI (Type D)
Audio Out
Stereo
Other
Hi-Speed USB (Micro); direct connection to Canon SELPHY, PIXMA Photo Printers &
PictBridge compatible printers
Power Source
Battery Pack NB-13L
Shooting Capacity
Approx. 265 shots
Approx. 370 shots in ECO Mode
Video Recording Time (CIPA compliant): Approx. 60 min.
Video Recording Time (Continuous Shooting): Approx. 100 min.
Playback Time
Approx. 5 hours
PHYSICAL SPECIFICATIONS
Operating Temperature
32-104°F/0-40°C
Operating Humidity
10-90%
Dimensions (W x H x D)
Approx. 4.33 x 2.51 x 1.57 in. / 110.1 x 63.8 x 39.9mm
Weight
Approx. 10.5 oz. / 299g (CIPA standard)
Approx. 9.7 oz. / 275g (Body only)
DEFINITIONS
Throughout this Contract, the following capitalized words have the stated
meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from unintentionally dropping the
Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service Contract
provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon
Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with
this Contract sent by You to the Administrator or Us. "Commercial Use": any
non-residential use; including rental, business, educational and institutional,
but not including heavy industrial use. "Contract Purchase Receipt": the receipt
document (paper or e-mail) provided to You by the Adxministrator or Retailer as
proof of Your Contract purchase that indicates the Term, Deductible, and date in
which the Service Contract was purchased; which must be attached to and forms
part of this Service Contract. "Failure": the mechanical or electrical breakdown
of Your Product to perform its intended function including defects in materials
or workmanship and normal wear and tear; occurring during normal use of the
Product. "Original Purchase Price": the amount paid by You for the covered
Product(s); excluding any applicable taxes and/or fees, as evidenced on Your
sales/Canon purchase documentation. "Power Surge": damages to the Product
resulting from an oversupply of voltage to Your Product while properly connected
to a surge protector approved by the Underwriter's Laboratory Inc. (UL), but not
including damages resulting from the improper installation or improper
connection of the Product to a power source. "Product(s)": the item(s) which You
purchased and is covered by this Service Contract. "Retailer": the seller that
has been authorized by Us to sell this Service Contract to You. "Service
Contract", "Contract": this document detailing all coverage provisions,
conditions, exclusions and limitations for this Contract that has been provided
to You upon purchase completion from Our Retailer. "Term": the period of time
shown on Your Contract Purchase Receipt which represents the duration in which
the provisions of this Service Contract are valid. "We", "Us", "Our," "Obligor,"
"Provider": the party or parties obligated to provide service under this Service
Contract as the service contract provider, Northcoast Warranty Services, Inc.,
800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (Florida Residents:
this Service Contract is an agreement between You and Technology Insurance
Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY
10038). . "You", "Your": the purchaser/owner of the Product(s) covered by this
Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished
and manufactured for use in the United States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service
Contract must be purchased within ninety (90) days of purchase of Your Product.
Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract
only applies to Products not covered under any other insurance warranty,
guarantee and/or service contract providing the same benefits as outlined
herein. Products must be purchased from a Retailer, and be solely intended for
personal use, and not intended for Commercial Use or for resale. Accessories,
external peripheral devices and/or add-on options are not covered under this
Service Contract.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The
renewal must be purchased no sooner than ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the
maximum coverage time period of five (5) years from date of Product purchase.
Coverage during the renewal period will be governed by the then current version
of the Service Contract Terms & Conditions which must be agreed to in order for
the renewal period to become effective. To renew Your Service Contract, sign
into Your Canon Account at usa.canon.com to view your eligible products or call
1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You
should promptly take reasonable precautions in order to protect against further
damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
1. Damage resulting from Power Surge or Accidental Damage from Handling
("ADH"): Coverage for damages to Your Product resulting from Power Surge or
Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and continues for the
Term shown on Your Contract Purchase Receipt.
2. Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure
of Your Product resulting from mechanical or electrical breakdown as
described in the definition of "Failure" begins upon expiration of the
shortest portion of the manufacturer's original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED – GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to
procure the necessary services to restore Your Product to standard operating
condition at Our discretion, which may result in a replacement of Your
originally covered Product in lieu of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or
Power Surge.
If provided to You, a replacement product may be a new or refurbished product of
equal or similar features and functionality, but not necessarily the same model.
Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements.
IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR
PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY
PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING
COSTS COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE
MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR
PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT
PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable,
technological advances may result in a replacement product with a lower selling
price than Your original Product, and no refunds will be made based on the
replacement product cost difference.
This Service Contract is valid for repairs or replacement within the United
States of America, its territories or Canada.
ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
1. ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair
Your Product, or at Our sole discretion, replacement of Your original
Product in lieu of repair in consideration of sudden and unforeseen ADH.
2. COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon
validation of CarePAK coverage with an active Canon Account, Your Contract
includes agent-assisted support, for all CarePAK eligible Products, via
phone at 1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
3. NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your
Product has three (3) repairs covered under Your Contract for the same
problem and a fourth (4th) repair is required for the same problem and
considered covered under Your Contract, We will replace Your Product with
one of like kind and quality, but not necessarily same model, or, at Our
sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product
and subject to the LIMIT OF LIABILITY section. Any repair services performed
while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this
benefit.
4. CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: You are entitled to
one (1) Canon Maintenance Service (CMS) procedure per covered Product per
year for each year of coverage during the coverage period. This service
includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens
Maintenance Service. The CMS service benefit for each Product is not
transferable to any other Product. For more details on the service, please
visit usa.canon.com/maintenance.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this
Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE
ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE
SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST
VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR
YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED
REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially
reasonable efforts to service and ship Your repair or replacement within five
(5) business days after you receive the No Charge Repair Acknowledgement
correspondence via email and subject to availability of parts or replacement
Product. Note that business days are Monday through Friday, 9am-5pm, and exclude
Canon observed holidays, and any periods where unavailability is due to
circumstances beyond Canon's control.
If You need to file a Claim under this Service Contract or verify Your coverage,
call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725).
To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and
collect any additional information necessary from You and about Your covered
Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such
service. In general:
1. If Your covered Product is a camera, video, lens, flash, projector or
binoculars, You can also arrange for service under this Contract online by
visiting the Administrator's Product Repair Page at
www.usa.canon.com/support.
2. If Your covered Product is a printer, scanner or multifunction printer, the
Administrator is unable to authorize service for these particular products
through its website; You must call the Administrator's Customer Care Center
at 1-833-CAREPAK (1-833-227-3725) to initiate service.
Please do not take or return Your Product to the Retailer or ship Your Product
anywhere unless the Administrator instructs You to do so. If You are instructed
by the Administrator to transport or ship Your Product, be sure to include the
following with Your Product:
* (1) a copy of Your Contract Purchase Receipt;
* (2) a brief written description of the problem You are experiencing with the
Product; and
* (3) a prominent notation of Your repair authorization number that the
Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by
the Administrator, as We are not liable for any freight charges or damages due
to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under
the Contract will be extended until the date in which Your approved Claim in
progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are
obligated to pay for services in connection with all Claims pursuant to this
Service Contract is:
1. One (1) Product replacement for a covered Claim for ADH damage (in which
Your replacement product is ineligible for continued coverage under Your
original Contract); OR
2. Two (2) Product replacements for covered Claims for Power Surge or Failures
(in which Your replacement products are automatically covered under Your
original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is
considered fulfilled in its entirety and coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR
EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR
RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING
CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
1. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE
INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS,
MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE),
MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF
ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS
EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO
FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN
THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY
ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
2. SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES
(OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER)
WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS.
3. SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER
OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
4. SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY
CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS
AND DISPOSABLE PRINT HEADS.
5. PREVENTIVE MAINTENANCE.
6. SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE
THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
7. ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
8. ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
9. SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE UNITED
STATES OF AMERICA, ITS TERRITORIES OR CANADA.
10. PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT,
WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE
MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).
11. COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF
THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL
FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER
CONDITIONS.
12. ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT
THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE
MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
13. BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY,
GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED
IN THIS SERVICE CONTRACT.
14. ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
15. ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
16. ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM,
SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING,
DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND
PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER
RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE
THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE
RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE®
RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND
CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PLUS.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER
THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO
PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY
SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid
under this Service Contract, Your rights shall become Our rights. You shall do
whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator
of Your cancellation request. If such request is within thirty (30) days of the
purchase of this Service Contract, You will receive a one hundred percent (100%)
refund of the Service Contract purchase price paid by You, less the amount of
any Claims paid by Us. If such request is made after thirty (30) days of the
purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims
paid by Us and less an administrative fee not to exceed ten percent (10%) of the
Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars
($25.00).
We may only cancel this Service Contract for the following reasons:
* 1) non-payment of the Service Contract fee by You;
* 2) material misrepresentation by You to Us; or
* 3) substantial breach of duties by You under this Service Contract in
relation to the covered Product or its use.
If We cancel this Service Contract, We must provide written notice to You at
least fifteen (15) days prior to the effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one
hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this
Service Contract only.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an
insurance policy to insure Our performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or
in the event You cancel this Service Contract, and We fail to refund any
unearned portion of the Service Contract price, You are entitled to make a
direct claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59
Maiden Lane, 43rd Floor, New York, NY 10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer
coverage under this Service Contract to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase
receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The
CANCELLATION provisions apply to the original purchaser of this Service Contract
only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions
and exclusions, and Your Contract Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any
provision within this Service Contract which conflicts with the laws of the
state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The
following state specific requirements apply if Your Service Contract was
purchased in one of the following states and supersede any other provision
within Your Service Contract terms and conditions to the contrary.
Alabama: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. Any refund may
be credited to any outstanding balance of Your account and the excess, if any,
returned to You.
Arizona: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
Arkansas: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
OBTAINING SERVICE is amended to include: If You need to file a claim under this
Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If a repair or replacement occurs when the
Administrator's office is closed, You may follow these claims procedure without
prior authorization. However, You must call the Administrator as soon as
reasonably possible. Failure to call in and report the claim will result in
non-payment.
California: CANCELLATION is amended as follows: This Service Contract may be
cancelled by You for any reason, including, but not limited to, the Product
covered under this Service Contract being sold, lost, stolen or destroyed. If
You decide to cancel Your Service Contract, and Your cancellation notice is
received by the Administrator within thirty (30) days and You have made no
claims against the Service Contract, You will be refunded the full Service
Contract price; or if Your Service Contract is cancelled by written notice after
thirty (30) days from the date You received this Service Contract, You will be
refunded a pro-rated amount of the Service Contract price, less any claims paid,
less an administrative fee of ten percent (10%) of the Service Contract price or
twenty-five dollars ($25), whichever is less. If a cancellation refund is not
paid or credited within thirty (30) days after Your cancellation request to Us,
a ten percent (10%) penalty will be added to the refund for every thirty (30)
days the refund is not paid.
The following disclosure statement is added to this Service Contract: Canon
U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and
Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for
this Service Contract.
Colorado: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Connecticut: The following disclosure statement is added to this Service
Contract: In the event of a dispute with Administrator, You may contact The
State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase or lease price of the Equipment, the
cost of repair of the Equipment and a copy of the warranty Service Contract.
CANCELLATION is amended as follows: You may cancel Your Service Contract if the
covered Equipment is sold, lost, stolen, or destroyed.
District of Columbia: CANCELLATION is amended as follows: If Your refund is not
paid or credited within forty-five (45) days after Your cancellation request to
Us, We will add an extra ten percent (10%) to Your due refund for every thirty
(30) days the refund is not paid by Us.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the following: "We", "Us", "Our", "Obligor", "Provider":
Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd
Floor, New York, NY 10038. This Service Contract is between the Provider,
Technology Insurance Company, Inc. (License No. 03605) and You.
CANCELLATION is amended as follows: You may cancel Your Service Contract by
informing the selling dealer or the Administrator. In the event the Service
Contract is canceled by You, return of the premium shall be based upon ninety
percent (90%) of the unearned pro-rata premium less any claims that have been
paid or less the cost of repairs made on Your behalf. In the event the Service
Contract is canceled by the Administrator or Provider, return of the premium
shall be based upon one hundred percent (100%) of the unearned pro-rata premium
less any claims that have been paid or less the cost of repairs made on Your
behalf.
GUARANTY is deleted and replaced with the following: This is not an insurance
policy, it is a Service Contract.
The following disclosure statement is added to this Service Contract: The rates
charged to You for this Service Contract are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded.
CANCELLATION is amended as follows: The Provider may not cancel this Service
Contract except for fraud by You, material misrepresentation by You, or
nonpayment by You. Notice of such cancellation will be in writing and given at
least thirty (30) days prior to cancellation.
If You cancel this Service Contract within thirty (30) days of the purchase of
this Service Contract, You will receive a one hundred percent (100%) refund of
the Service Contract purchase price paid by You, less the amount of any claims
paid. If You cancel the contract within thirty (30) days of the contract
purchase date, and no claim has been made, a ten percent (10%) penalty per month
shall be added to any refund that is not paid or credited within forty-five (45)
days after receipt of the cancellation request. If Cancellation request is made
by You after thirty (30) days of the purchase date of this Service Contract, You
will receive a pro-rata refund of the Service Contract purchase price paid by
You, less any claims that have been paid or less the cost of repairs made on
Your behalf, and less an administrative fee not to exceed ten percent (10%) of
the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less
The following disclosure statement is added to this Service Contract: This
Service Contract will be interpreted and enforced according to the laws of the
state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Illinois: The following disclosure statement is added to this Service Contract:
Covered items must be in place and in good operating condition on the effective
date of coverage and become inoperative due to normal wear and tear after the
effective date of this Service Contract. This Service Contract does cover
failures resulting from normal wear and tear.
Indiana: The following disclosure statements are added to this Service Contract:
Your proof of payment to the Retailer for this Service Contract shall be
considered proof of payment to the insurance company which guarantees Our
obligations to You. This Service Contract is not insurance and is not subject to
Indiana insurance law.
Maine: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Maryland: CANCELLATION is amended as follows: No cancellation fee shall apply.
If You request cancellation of this Service Contract within thirty (30) days of
the purchase date of the Service Contract and the refund is not paid or credited
within forty-five (45) days after Your cancellation request to Us, a ten percent
(10%) penalty will be added to the refund for every thirty (30) days the refund
is not paid. This provision applies only to the original purchaser of the
Service Contract.
Massachusetts: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Minnesota: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
Missouri: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract. If
Your cancellation request is made more than thirty (30) days from the date of
purchase, You will receive a pro-rata refund of the Service Contract purchase
price. No cancellation fee will apply. In no event will claims paid be deducted
from any refund.
Nevada: The following disclosure statement is added to this Service Contract: If
You are not satisfied with the manner in which We are handling your claim, You
may contact the Nevada Insurance Commissioner toll-free at (888)-872-3234.
CANCELLATION is amended as follows: Any reference to Administrative Fee is
deleted and replaced with the term Cancellation Fee. If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not processed within forty-five (45) days, a
penalty of ten percent (10%) of the Service Contract price will be added to the
refund for every thirty (30) days the refund is not paid. This provision applies
only to the original purchaser of the Service Contract. The Provider of this
Service Contract may cancel this Service Contract within seventy (70) days from
the date of purchase for any reason. After seventy (70) days, the Provider may
only cancel this Service Contract for non-payment by You, fraud or material
misrepresentation by You in obtaining the Contract, or in presenting a Claim, or
a substantial breach of duties by You relating to the Covered Product or its use
if it occurred after the effective date of the Contract and it substantially and
materially increased the service required under the Contract. If the Provider
cancels Your Service Contract You will be entitled to a pro-rata refund of the
unearned Service Contract fee, no cancellation fee will be deducted. If Your
Service Contract was financed, the outstanding balance will be deducted from any
refund. In no event will claims be deducted from any refund.
OBTAINING SERVICE is amended to include: This Contract will not cover any
unauthorized or non-manufacturer recommended modifications to Your Product, or
any damages arising from such unauthorized or non-manufacturer recommended
modifications. However, if Your Product is modified in a manner that is not
recommended by the manufacturer of Your Product, this Contract will continue to
provide any applicable Coverage that is not related to the unauthorized or
non-manufacturer recommended modification or any damages arising there from,
unless such Coverage is otherwise excluded by the terms of this Contract.
New Hampshire: The following disclosure statement is added to this Service
Contract: In the event You do not receive satisfaction under this Service
Contract, You may contact the New Hampshire Insurance Department at, 21 South
Fruit Street, Suite 14, Concord, NH 03301, 603-271-2261.
New Jersey: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid.
New Mexico: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within sixty (60) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. The Provider of
this Service Contract may cancel this Service Contract within seventy (70) days
from the date of purchase for any reason. After seventy (70) days, the Provider
may only cancel this Service Contract for: Non-payment, discovery of fraud or
material misrepresentation by You in obtaining the Contract or in presenting a
Claim, or discovery of either of the following: an act of omission, or violation
of any condition of the Contract if it occurred after the effective date of the
Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
North Carolina: CANCELLATION is amended as follows: Any cancellation fee shall
not exceed the lesser of ten percent (10%) of the pro rata refund amount or
twenty-five ($25.00) dollars. We may cancel this Service Contract only for
non-payment of the purchase price of the Service Contract or a direct violation
of the Service Contract by You.
Oklahoma: The following disclosure statement is added to this Service Contract:
The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma
Identification # 44200963. This is not an insurance contract. Coverage afforded
under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty
Association.
CANCELLATION is deleted in its entirety and replaced with the following: If You
cancel this service warranty within the first thirty (30) days and no claim has
been authorized or paid within the first thirty (30) days, We will refund the
entire service warranty contract purchase price. If You cancel this service
warranty after the first thirty (30) days, or have made a claim within the first
thirty (30) days, return of the provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract. If We cancel this service
warranty, return of the provider fee shall be based upon one hundred percent
(100%) of unearned pro-rata provider fee less the actual cost of any service
provided under the service warranty contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim
under this Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If You reasonably determine that You have a
Covered Failure when the Administrator's office is closed and You choose to have
Your Product repaired, You are responsible for paying for the repair. You must
then call the Administrator during the next available regular business hours, or
as soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim may result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
The following disclosure statement is added to this Service Contract: If the
purchase of this Contract was financed, any outstanding balance due to the
finance company will be deducted from any due refund and paid to the finance
company instead of You. The refund amount paid to the finance company may be
less than the Contract purchase price financed if claims have been paid by Us.
South Carolina: CANCELLATION is amended as follows: If You request cancellation
of this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45)
days after Your cancellation request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding this Service Contract, or a complaint against the
Obligor, You may contact the South Carolina Department of Insurance at 1201 Main
Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.
Texas: The definition of Administrator is amended to add the following: Canon,
USA, Inc. Service Contract Administrator No. 330.
The following disclosure statement is added to this Service Contract: If You
have any questions regarding the regulation of the Service Contract Provider or
a complaint against the Obligor, You may contact the Texas Department of
Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800)
803-9202.
CANCELLATION is amended as follows: You may return this Service Contract within
thirty (30) days of the date of purchase of this Service Contract. If this
Service Contract is cancelled within the first thirty (30) days, We will refund
the entire Service Contract charge, less claims paid. If this Service Contract
is cancelled after the first thirty (30) days, You will receive a pro-rata
refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A
ten percent (10%) penalty per month will be added to a refund that is not made
within forty-five (45) days of Your cancellation request to the provider. You
may apply for reimbursement directly to the insurer if a refund or credit is not
paid before the 46th day after the date on which the Service Contract is
canceled. These provisions apply only to the original purchaser of the Service
Contract. If We cancel this Service Contract, We shall mail a written notice to
You at the last known address held by Us before the fifth day preceding the
effective date of cancellation. The notice will state the effective date and the
reason for the cancellation. However, prior notice is not required if the reason
for cancellation is nonpayment of the provider fee, fraud or a material
misrepresentation by the Service Contract Holder to the provider or the
provider's administrator, or a substantial breach of duties by the Service
Contract Holder relating to the covered product or its use. If We cancel this
Service Contract, no cancellation fee shall apply.
Utah: The following disclosure statement is added to this Service Contract:
Coverage afforded under this Service Contract is not guaranteed by the Property
and Casualty Guaranty Association.
CANCELLATION is amended as follows: We may only cancel this Service Contract for
material misrepresentation, nonpayment by You or a substantial breach of duties
by You relating to the covered property or its use. If We cancel this Service
Contract for non-payment, such cancellation will be effective ten (10) days
after the mailing of notice. If We cancel this Service Contract for material
misrepresentation of a substantial breach of duties, such cancellation will be
effective thirty (30) days after mailing of notice. This Service Contract or
warranty is subject to limited regulation by the Utah Insurance Department. To
file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM
section is amended as follows: If You need to file a claim under this Service
Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725)
to obtain a repair authorization number prior to having any repairs made to Your
Product. If a repair or replacement occurs when the Administrator's office is
closed, You may follow these claims procedure without prior authorization.
However, You must call the Administrator as soon as reasonably possible. Failure
to call in and report the claim will result in non-payment.
Virginia: The following disclosure statement is added to this Service Contract:
If any promise made in the Contract has been denied or has not been honored
within sixty (60) days after your request, you may contact the Virginia
Department of Agriculture and Consumer Services, Office of Charitable and
Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to
file a complaint.
Washington: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. In the event We
cancel this Service Contract, We will mail a written notice to You at Your last
known address at least twenty-one (21) days prior to cancellation with the
effective date for the cancellation and the reason for cancellation.
The following disclosure statement is added to this Service Contract: What is
Not Covered from coverage are limited to those expressly stated under the "WHAT
IS NOT COVERED (GENERAL EXCLUSIONS)” section above.
GUARANTY is amended to include: You may file a claim directly with Wesco
Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038
or 866-505-4048.
The following disclosure statement is added to this Service Contract: The State
of Washington is the jurisdiction for any civil action in connection with this
Contract.
Wisconsin: The following disclosure statement is added to this Service Contract:
THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER
OF INSURANCE.
CANCELLATION is deleted and replaced with the following: You may cancel this
Service Contract at any time. We may only cancel this Service Contract for
material misrepresentation by You, nonpayment by You or a substantial breach of
duties by You relating to the covered property or its use. If We cancel this
Service Contract, We shall mail a written notice to You at Your last known
address at least five (5) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. If We
cancel for any reason other than nonpayment, then We shall refund one hundred
percent (100%) of the unearned pro rata provider fee, less any claims paid and
less a cancellation fee not to exceed ten percent (10%) of the Contract purchase
price paid.
If this Service Contract is canceled within thirty (30) days of the date of
purchase and no claims have been paid, the Administrator shall return one
hundred percent (100%) of the purchase price paid and the Service Contract shall
be void. The right to void the Service Contract applies only to the original
purchaser of the Service Contract. If the refund is not paid or credited within
forty-five (45) days after return of the Service Contract to Us, We shall pay a
ten percent (10%) per month penalty of the refund amount outstanding, which We
shall add to the amount of the refund.
For service Contracts canceled subsequent to the period stated in the preceding
paragraph or if a claim has been made under this service Contract within such
period, We shall refund one hundred percent (100%) of the unearned pro rata
provider fee, less any claims paid and less a cancellation fee not to exceed ten
percent (10%) of the Service Contract purchase price paid.
If You request cancellation due to a total loss of Your Product which is not
covered by a replacement under the terms of Your Service Contract, the
Administrator shall return one hundred percent (100%) of the unearned pro-rata
Service Contract purchase price paid, less claims paid. Unauthorized repairs may
not be covered.
GUARANTY is amended to include: Our obligations under this Service Contract are
insured under a service contract reimbursement insurance policy. Should We fail
to pa any claim or fail to replace the Product covered under this Service
Contract within sixty (60) days after You provide proof of loss or, in the event
You cancel this Service Contract and We fail to refund the unearned portion of
the Service Contract Purchase Price or, if the Provider becomes insolvent or
otherwise financially impaired, You are entitled to make a direct claim against
the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd
Floor, New York, NY 10038 for reimbursement, payment or provision of this
Service Contract.
Wyoming: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. If We cancel
this Service Contract, We shall mail a written notice to You at Your last known
address at least ten (10) days prior to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. Prior
notice is not required if the reason for cancellation is nonpayment of the
provider fee, a material misrepresentation by You to the provider or a
substantial breach of duties by You relating to the covered product or its use.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the Administrator's website at
www.usa.canon.com/carepak-plus or call 1-833-CAREPAK.
Throughout this Contract, the following capitalized words have the stated
meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from unintentionally dropping the
Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service Contract
provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon
Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with
this Contract sent by You to the Administrator or Us. "Contract Purchase
Receipt": the receipt document (paper or e-mail) provided to You by the
Administrator or Retailer as proof of Your Contract purchase that indicates the
Term, Deductible, and date in which the Service Contract was purchased, which
must be attached to and forms part of this Service Contract. "Failure": the
mechanical or electrical breakdown of Your Product to perform its intended
function including defects in materials or workmanship and normal wear and tear;
occurring during normal use of the Product. "Original Purchase Price": the
amount paid by You for the covered Product(s); excluding any applicable taxes
and/or fees, as evidenced on Your sales/Canon purchase documentation. "Power
Surge": damages to the Product resulting from an oversupply of voltage to Your
Product while properly connected to a surge protector approved by the
Underwriter's Laboratory Inc. (UL), but not including damages resulting from the
improper installation or improper connection of the Product to a power source.
"Product(s)": the item(s) which You purchased and is covered by this Service
Contract. "Retailer": the seller that has been authorized by Us to sell this
Service Contract to You. "Service Contract", "Contract": this document detailing
all coverage provisions, conditions, exclusions and limitations for this
Contract that has been provided to You upon purchase completion from Our
Retailer. "Term": the period of time shown on Your Contract Purchase Receipt
which represents the duration in which the provisions of this Service Contract
are valid. "We", "Us", "Our," "Obligor," "Provider": the party or parties
obligated to provide service under this Service Contract as the service contract
provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st
Floor, Cleveland, OH 44114; (Florida Residents: this Service Contract is an
agreement between You and Technology Insurance Company, Inc., License No. 03605,
59 Maiden Lane, 43rd Floor, New York, NY 10038). "You", "Your": the
purchaser/owner of the Product(s) covered by this Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished
and manufactured for use in the United States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States
providing minimum coverage of one (1) year parts and labor. The original Service
Contract must be purchased within ninety (90) days of purchase of Your Product.
Purchase of this Service Contract is not required to purchase the Product or to
obtain financing for the Product. Coverage outlined in this Service Contract
only applies to Products not covered under any other insurance warranty,
guarantee and/or service contract providing the same benefits as outlined
herein. Products must be purchased from a Retailer, be solely intended for
professional, educational, or institutional use, and not intended for personal
or industrial use, resale, or rental. Accessories, external peripheral devices
and/or add-on options are not covered under this Service Contract.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The
renewal must be purchased no sooner than ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event,
however, will the combined Term of your manufacturer's Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the
maximum coverage time period of five (5) years from date of Product purchase.
Coverage during the renewal period will be governed by the then current version
of the Service Contract Terms & Conditions which must be agreed to in order for
the renewal period to become effective. To renew Your Service Contract, sign
into Your Canon Account at usa.canon.com to view your eligible products or call
1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You
should promptly take reasonable precautions in order to protect against further
damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
1. Damage resulting from Power Surge or Accidental Damage from Handling
("ADH"): Coverage for damages to Your Product resulting from Power Surge or
Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and continues for the
Term shown on Your Contract Purchase Receipt.
2. Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure
of Your Product resulting from mechanical or electrical breakdown as
described in the definition of "Failure" begins upon expiration of the
shortest portion of the manufacturer's original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED – GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to
procure the necessary services to restore Your Product to standard operating
condition at Our discretion, which may result in a replacement of Your
originally covered Product in lieu of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or
Power Surge.
If provided to You, a replacement product may be a new or refurbished product of
equal or similar features and functionality, but not necessarily the same model.
Please refer to the LIMIT OF LIABILITY section for full details regarding
Product replacements. IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT
WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE
MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR,
ON-SITE SERVICE AND/OR SHIPPING COSTS COVERED BY THAT LIMITED WARRANTY ARE THE
SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED
TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL
MANUFACTURER PARTS THAT PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT.
Where applicable, technological advances may result in a replacement product
with a lower selling price than Your original Product, and no refunds will be
made based on the replacement product cost difference.
This Service Contract is only valid for repairs or replacement within the
contiguous United States, plus Alaska and Hawaii.
ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
1. ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair
Your Product, or at Our sole discretion, replacement of Your original
Product in lieu of repair in consideration of sudden and unforeseen ADH.
2. COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon
validation of CarePAK coverage with an active Canon Account, Your Contract
includes agent-assisted support, for all CarePAK eligible Products, via
phone at 1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
3. NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your
Product has three (3) repairs covered under Your Contract for the same
problem and a fourth (4th) repair is required for the same problem and
considered covered under Your Contract, We will replace Your Product with
one of like kind and quality, but not necessarily same model, or, at Our
sole discretion, provide You with reimbursement equal to the fair market
value of the Product as determined by Us based upon the age of the Product
and subject to the LIMIT OF LIABILITY section. Any repair services performed
while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service repairs under this
benefit.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this
Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE
ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE
SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN
TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST
VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR
YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED
REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially
reasonable efforts to service and ship Your repair or replacement within five
(5) business days after you receive the No Charge Repair Acknowledgement
correspondence via email, and subject to availability of parts or replacement
Product. Note that business days are Monday through Friday, 9am-5pm, and exclude
Canon observed holidays, and any periods where unavailability is due to
circumstances beyond Canon's control.
If You need to file a Claim under this Service Contract or verify Your coverage,
call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833-227-3725).
To expedite service, please have Your Contract Purchase Receipt readily
available. The Administrator will confirm Your Service Contract coverage and
collect any additional information necessary from You and about Your covered
Product. When You receive authorization for service on Your Product under this
Contract, You will also receive further instructions on how to obtain such
service. In general:
1. You can also arrange for service under this Contract online by visiting the
Administrator's "Request Product Repair Page" at www.usa.canon.com/support.
Please do not take or return Your Product to the Retailer or ship Your Product
anywhere unless the Administrator instructs You to do so. If You are instructed
by the Administrator to transport or ship Your Product, a prepaid shipping label
will be provided. Be sure to include the following with Your Product:
* (1) a copy of Your Contract Purchase Receipt;
* (2) a brief written description of the problem You are experiencing with the
Product; and
* (3) a prominent notation of Your repair authorization number that the
Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by
the Administrator, as We are not liable for any freight charges or damages due
to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under
the Contract will be extended until the date in which Your approved Claim in
progress has been fulfilled completely in accordance with the terms and
conditions of this Service Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are
obligated to pay for services in connection with all Claims pursuant to this
Service Contract is:
1. One (1) Product replacement for a covered Claim for ADH damage (in which
Your replacement product is ineligible for continued coverage under Your
original Contract); OR
2. Two (2) Product replacements for covered Claims for Power Surge or Failures
(in which Your replacement products are automatically covered under Your
original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is
considered fulfilled in its entirety and coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR
EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE OR
RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING
CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
1. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE
INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS,
MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE,
INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE RESULTING FROM STUNTS OR
SPECIAL EFFECTS EMPLOYED IN FILM, TELEVISION, OR THEATRE PRODUCTIONS,
PRACTICAL, MECHANICAL, OR VEHICULAR STUNTS, AND/OR EXPLOSIONS OR OTHER
PYROTECHNICS).
2. LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: MISHANDLING,
IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT,
ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY
DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW
OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE
COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY
ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
3. SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES
(OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER)
WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS.
4. SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER
OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
5. SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY
CONSUMABLE ITEMS.
6. PREVENTIVE MAINTENANCE.
7. SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE
THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
8. ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
9. ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
10. SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE
CONTIGUOUS UNITED STATES OF AMERICA, ALASKA, OR HAWAII.
11. PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT,
WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE
MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE
CONTRACT).
12. COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF
THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL
FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER
CONDITIONS.
13. ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT
THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE
MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
14. BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY,
GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED
IN THIS SERVICE CONTRACT.
15. ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
16. ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
17. ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM,
SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING,
DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND
PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER
RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE
THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE
RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF
YOUR CAREPAK PRO COVERAGE INCLUDES CANON IMAGE RECOVERY FULFILLED BY SEAGATE®
RESCUE SERVICE ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND
CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PRO, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PRO.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER
THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO
PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY
SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid
under this Service Contract, Your rights shall become Our rights. You shall do
whatever is necessary to enable Us to enforce these rights. We shall recover
only the excess after You are fully compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator
of Your cancellation request. If such request is within thirty (30) days of the
purchase of this Service Contract, You will receive a one hundred percent (100%)
refund of the Service Contract purchase price paid by You, less the amount of
any Claims paid by Us. If such request is made after thirty (30) days of the
purchase date of this Service Contract, You will receive a pro-rata refund of
the Service Contract purchase price paid by You, less the amount of any Claims
paid by Us and less an administrative fee not to exceed ten percent (10%) of the
Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In no event will any imposed administrative fee exceed twenty-five dollars
($25.00).
We may only cancel this Service Contract for the following reasons:
* 1) non-payment of the Service Contract fee by You;
*
* 2) material misrepresentation by You to Us; or
* 3) substantial breach of duties by You under this Service Contract in
relation to the covered Product or its use.
If We cancel this Service Contract, We must provide written notice to You at
least fifteen (15) days prior to the effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as
necessary), with the reason for and effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one
hundred percent (100%) of any unearned Service Contract fee paid by You, minus
any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this
Service Contract only. If the purchase of this Contract was financed, any
outstanding balance due to the finance company will be deducted from any due
refund and paid to the finance company instead of the Holder.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an
insurance policy to insure Our performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this
Service Contract within sixty (60) days after the Claim has been submitted, or
in the event You cancel this Service Contract, and We fail to refund any
unearned portion of the Service Contract price, You are entitled to make a
direct claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59
Maiden Lane, 43rd Floor, New York, NY 10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer
coverage under this Service Contract to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK
(1-833-227-3725). You will be required to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase
receipt (if provided separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The
CANCELLATION provisions apply to the original purchaser of this Service Contract
only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions
and exclusions, and Your Contract Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not
contained herein shall modify these items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any
provision within this Service Contract which conflicts with the laws of the
state where You live shall automatically be considered to be modified in
conformity with applicable state laws and regulations as set forth below. The
following state specific requirements apply if Your Service Contract was
purchased in one of the following states and supersede any other provision
within Your Service Contract terms and conditions to the contrary.
Connecticut: The following disclosure statement is added to this Service
Contract: In the event of a dispute with Administrator, You may contact The
State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT
06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase or lease price of the Product, the cost
of repair of the Product and a copy of the warranty Service Contract.
GUARANTY is amended as follows: If We fail to pay or to deliver service on a
claim within sixty (60) days after proof of loss has been filed, or in the event
You cancel this Service Agreement and We fail to issue any applicable refund
within sixty (60) days after cancellation, You may file a claim against the
insurer, Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY
10038, by calling 1-866-505-4048.
CANCELLATION is amended as follows: This Service Contract may be cancelled by
the Service Contract Holder if the Device covered under this Service Contract is
returned, sold, lost, stolen or destroyed.
YOUR RESPONSIBILITY is amended to include: It is Your responsibility of the to
follow the manufacturer's specifications for the use and care/maintenance of the
covered Product.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the following: "We", "Us", "Our", "Obligor", "Provider":
Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd
Floor, New York, NY 10038. This Service Contract is between the Provider,
Technology Insurance Company, Inc. (License No. 03605) and You.
GUARANTY is deleted and replaced with the following: This is not an insurance
policy, it is a Service Contract.
The following disclosure statement is added to this Service Contract: The rates
charged to You for this Service Contract are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: CANCELLATION is amended as follows: Any cancellation fee shall not
exceed ten percent (10%) of the pro rata premium refund due or twenty-five
dollars ($25.00) whichever is less. If You cancel the contract within thirty
(30) days of the contract purchase date, and no claim has been made, a ten
percent (10%) penalty per month shall be added to any refund that is not paid or
credited within forty-five (45) days after receipt of the cancellation request.
The Provider may only cancel this Service Contract for fraud by You, material
misrepresentation by You, or nonpayment by You. If We cancel this Service
Contract, no cancellation fee shall apply and We shall provide written notice to
You at the last known address held by Us at least thirty (30) days preceding the
effective date of cancellation. The notice will state the effective date and the
reason for the cancellation. The lienholder may only cancel this Contract for
non-payment if they hold a power of attorney.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only
unauthorized product repairs, modifications or alterations performed after the
effective date of the Service Contract are excluded. PRE-EXISTING CONDITIONS –
The "Pre-Existing Condition:" definition is deleted and replaced with:
Conditions that were caused by You or known by You prior to purchasing this
Service Contract. The following disclosure statement is added to this Service
Contract: This Service Contract will be interpreted and enforced according to
the laws of the state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this
Service Contract within thirty (30) days of the purchase date of the Service
Contract and the refund is not paid or credited within forty-five (45) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract. YOUR
RESPONSIBILITY is amended to include: It is Your responsibility to follow the
manufacturer's specifications for the use and care/maintenance of the covered
Product.
Illinois: The following disclosure statement is added to this Service Contract:
Covered items must be in place and in good operating condition on the effective
date of coverage and become inoperative due to defects in materials or
workmanship, or normal wear and tear, after the effective date of this Service
Contract.
Indiana: The following disclosure statement is added to this Service Contract:
This Contract is not insurance and is not subject to Indiana insurance law.
GUARANTY is amended as follows: Your proof of payment to the Retailer for this
Service Contract shall be considered proof of payment to the insurance company
which guarantees Our obligations to You. If We fail to perform or make payment
due under this Contract within sixty (60) days after You request the performance
or payment, You may request the performance or payment directly from the insurer
that issued the provider's Service Contract reimbursement policy, including any
applicable requirement under the Contract that the provider refund any part of
the cost of the Contract upon cancellation of the Contract.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended as follows: The
"Pre-Existing Condition" definition is deleted and replaced with: conditions
that were caused by You or known by You prior to purchasing this Service
Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of
this Service Contract within thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days
after Your cancellation request to Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision
applies only to the original purchaser of the Service Contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim
under this Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product. If You reasonably determine that You have a
Covered Failure when the Administrator's office is closed and You choose to have
Your Product repaired, You are responsible for paying for the repair. You must
then call the Administrator during the next available regular business hours, or
as soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim may result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
The following disclosure statement is added to this Service Contract: If the
purchase of this Contract was financed, any outstanding balance due to the
finance company will be deducted from any due refund and paid to the finance
company instead of You. The refund amount paid to the finance company may be
less than the Contract purchase price financed if claims have been paid by Us.
Utah: The following disclosure statement is added to this Service Contract: Full
payment will be received for the purchase price of this Service Contract at the
time of purchase.
The following disclosure statement is added to this Service Contract: This
Service Contract or warranty is subject to limited regulation by the Utah
Insurance Department. To file a complaint, contact the Utah Insurance
Department. Coverage afforded under this Service Contract is not guaranteed by
the Property and Casualty Guaranty Association.
GUARANTY is amended as follows: Should the provider fail to pay or provide
service on any claim within sixty (60) days after proof of loss has been filed,
the contract holder is entitled to make a claim directly against the Insurance
Company.
CANCELLATION is amended as follows: We may only cancel this Service Contract for
material misrepresentation by You, nonpayment by You or a substantial breach of
contractual duties by You relating to the covered property or its use. If We
cancel this Service Contract for material misrepresentation or a substantial
breach of contractual duties, such cancellation will be effective thirty (30)
days after mailing of notice. If We cancel this Service Contract for
non-payment, such cancellation will be effective fifteen (15) days after the
mailing of notice. The notice will state the effective date and the reason for
the cancellation.
OBTAINING SERVICE is amended as follows: If You need to file a claim under this
Service Contract, You must contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any
repairs made to Your Product If You reasonably determine that You have a Covered
Failure when the Administrator's office is closed and You choose to have Your
Product repaired, You are responsible for paying for the repair. You must then
call the Administrator during the next available regular business hours, or as
soon as reasonably possible, so that the Administrator may determine whether
there was a Covered Failure. Failure to call in and report the claim will result
in non-payment. If the Administrator determines that there was a Covered
Failure, then We will pay You in accordance with the terms and conditions of
this Contract.
Virginia: If any promise made in the Contract has been denied or has not been
honored within sixty (60) days after your request, you may contact the Virginia
Department of Agriculture and Consumer Services, Office of Charitable and
Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to
file a complaint.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the Administrator's website at
www.usa.canon.com/carepak-pro or call 1-833-CAREPAK.
DEFINITIONS
Eligibility
The Canon eCarePAK Extended Service Plan (the "eCarePAK") is provided by Canon
U.S.A., Inc. ("CUSA") with respect to the Canon product and/or Canon Accessory,
and the service(s) (Repair or Replacement, Installation, Training, and/or
Preventative Maintenance), identified on your eCarePAK Certificate of
Registration for which the eCarePAK has been purchased (the "Covered Product").
CUSA reserves the right to verify the information you provide to CUSA in
connection with your registration for the eCarePAK and may reject your
enrollment. The purchase of an eCarePAK is not required either to purchase the
Covered Product or to obtain financing for the Covered Product.
Activating the eCarePAK
If you do not agree with the Terms and Conditions of the eCarePAK, you may
cancel and obtain a refund in accordance with the section entitled "Ability to
Cancel and Right to Refund" below. The eCarePAK becomes effective when CUSA
registers your Covered Product. You may purchase an eCarePAK within the term of
the CUSA Limited Warranty for the Covered Product, or before any existing
eCarePAK covering the Covered Product has expired. However, if you decide to
purchase after the Limited Warranty has expired, or after any existing eCarePAK
on the Covered Product has expired, CUSA reserves the right to inspect the
Covered Product, at your expense, and to refuse to register your Covered
Product, in its sole discretion, if it does not meet CUSA’s requirements for
coverage under an eCarePAK. An eCarePAK Certificate of Registration will be sent
to you upon registration of your extended service plan and/or preventative
maintenance (“Preventative Maintenance”) plans.
Coverage
Coverage under the eCarePAK will begin effective on the expiration date of the
original CUSA Limited Warranty or existing eCarePAK for the Covered Product, as
applicable, and continue until the expiration date indicated on your eCarePAK
Certificate of Registration. The period between the effective date of coverage
under your eCarePAK and the expiration date indicated on your eCarePAK
Certificate of Registration is referred to herein as the “Term”.* THIS IS NOT A
CONTRACT OF INSURANCE.
*The Term for certain Covered Products will expire prior to the expiration date
indicated on your eCarePAK Certificate of Registration if the number of printed
pages for your Covered Product reaches the maximum allowed, as provided below:
* MAXIFY GX X: Maximum of 80,000 printed pages by the Covered Product.
* WG Series Inkjet Printer: Maximum of 300,000 printed pages by the Covered
Product. Should the page count exceed the listed maximum printed page count
for these Products only, the eCarePAK coverage will no longer apply
regardless of the expiration date printed on the eCarePAK Certificate. All
repairs requested beyond the printed page limit will be excluded from
coverage under the eCarePAK .
Repair or Replacement Service
1. Subject to the limitations set forth in “Service Limitations” below, CUSA
agrees to repair or replace, without charge, any defective part in your
Covered Product with a new, rebuilt, or different part during the Term of
the eCarePAK, provided such part is the same as, or functionally comparable
to, the defective part removed. Any parts that are replaced will become the
property of CUSA. Replacement of parts will not extend the Term of the
eCarePAK. Likewise, if CUSA should replace the Covered Product, the original
Covered Product will become the property of CUSA. Coverage under the
eCarePAK will automatically transfer to the replacement product but will not
extend the Term.
2. The eCarePAK is valid only for service of a Covered Product purchased and
used in the United States. The eCarePAK is not transferable to another
Covered Product except as provided in paragraph 1 above.
3. For Oregon and Montana Residents only: This Extended Protection (Service)
Plan is insured by a contractual liability insurance policy issued to Canon
U.S.A., Inc. by Sompo Japan Insurance Company of America (“Sompo Japan”),
11405 N. Community House, Suite 600, Charlotte, NC 28277, 704-759-2200.
* For Oregon residents only: Should CUSA fail to perform under this eCarePAK
within sixty (60) days, you may contact Sompo Japan for recourse.
4. For Virginia residents only: If any promise made in the Contract has been
denied or has not been honored within 60 days after your request, you may
contact the Virginia Department of Agriculture and Consumer Services, Office
of Charitable and Regulatory Programs at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml
to file a complaint.
Technical Support
You are entitled to the telephone support set forth below for the Covered
Product during the Term of the eCarePAK.
For imagePROGRAF & imageFORMULA Scanners Scan Kiosk II 1-800-423-2366
For imageCLASS & FAXPHONE 1-800-OK Canon
For Scan Kiosk contact your dealer
Canon Specialty Printers (including Card Printers, Label Printers, Cable ID
Printers) 1-855-852-2666
For MAXIFY GX X
1-844-4-MAXIFY
(1-844-462-9439)
Toll-Free telephone support for troubleshooting issues (except for Scan Kiosk)
is available Monday through Friday from 8:00 a.m. to 8:00 p.m., E.T. excluding
holidays. Hours of availability for toll-free telephone support are subject to
change in CUSA's reasonable discretion. For more efficient support, please have
your eCarePAK registration number or Covered Product serial number available.
Obtaining Repair or Replacement Service
As a condition to obtaining service under this eCarePAK, you must first
troubleshoot your Covered Product's malfunction in good faith with CUSA's
technical support team or, in the case of the Scan Kiosk, with the dealer who
sold you the Scan Kiosk (who will escalate the malfunction to CUSA, as
appropriate, for technical support as specified above). If CUSA cannot fix the
Covered Product's malfunction through remote diagnosis, CUSA may choose to
either (1) exchange your Covered Product through CUSA's Advanced Exchange
Service program, (2) schedule an on-site service call through an independent
CUSA Authorized Service Provider (the "Service Provider"), or (3) refer you to a
CUSA Authorized Service Facility ("ASF") (Carry-In/), all as more fully
described below. The service option chosen is in CUSA's sole discretion. Not all
options may be available at the time service is requested.
1. Advanced Exchange Program: CUSA may elect to service your Covered Product
through its Advanced Exchange Program. Under the Advanced Exchange Program,
a defective Covered Product will be exchanged for a comparable refurbished
Covered Product on an expedited basis, usually by the next business day (or
longer if your ship-to address is determined by Canon to be a rural or
remote location). You will be required to provide a ship-to location (street
address only) for the replacement product. You may be required to sign a
form to guarantee the return of the defective unit and provide a valid
credit card authorization. If you do not return your defective Covered
Product to CUSA by the date and in the manner specified by CUSA, CUSA may
cancel your eCarePAK and invoice you for the full replacement cost of a new
Covered Product, or charge your credit card for this cost.
2. Service Provider: In the event that CUSA's technical troubleshooting cannot
resolve your problem, CUSA may elect to send a Service Provider to your
location in an expedited manner to facilitate the repair of your Covered
Product.
3. ASF Program (Carry In/): Under CUSA's ASF Program, the defective Covered
Product is repaired by an ASF and then returned to you. The CUSA
representative will direct you how to obtain the name and phone number of
the ASF nearest to you. You must contact the ASF to schedule the repair. DO
NOT INCLUDE AN OTHER ITEMS WITH THE COVERED PRODUCT. Covered Products will
be repaired and returned to you without charge by the ASF.
Any Covered Product received by CUSA or an ASF that is not covered by this
eCarePAK will be returned to you unrepaired at your expense or, at the
discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA's
or the ASF's then prevailing service rates. You will also be charged for on-site
repairs not covered by this eCarePAK at CUSA's then prevailing service rates.
FOR OREGON RESIDENTS ONLY: Upon CUSA's failure to perform under this eCarePAK,
Sompo Japan Insurance Company of America shall pay, on behalf of CUSA, any sums
CUSA is legally obligated to pay or shall provide the service that CUSA is
legally obligated to perform, according to CUSA's contractual obligation under
this eCarePAK issued by CUSA, and Sompo Japan Insurance Company of America will
pay claims against CUSA for return of the unearned purchase price of your
eCarePAK.
Repair or Replacement Service Limitations
The eCarePAK covers defects encountered in normal use of the Covered Product
and, except as otherwise provided in this eCarePAK, does not cover the
following:
1. Loss of or damage to the Covered Product due to abuse, mishandling, improper
packaging by you, neglect, alteration, electric current fluctuation or
accident; improper use, including failure to follow operating, maintenance
or environmental instructions prescribed in the operator's manual; use of
the Covered Product with non-compatible computers, peripheral equipment or
software; or repair performed by other than a service representative
qualified by CUSA.
2. Service necessitated by the use of parts or supplies (other than those
distributed by CUSA) which damage the Covered Product or which cause
abnormally frequent service calls or service problems.
3. Service of the Covered Product if it has been modified or altered in any way
(including any alteration or removal of serial numbers or identification
marks).
4. Service, repair or replacement of any covers, lids, or trim parts, or any
consumable items, including without limitation, ink and/or maintenance
cartridges, and ink tanks. Toner cartridges and print heads may have a
separate limited warranty based on your product. Please refer to your
product's limited warranty for details. Preventative maintenance and or
inspections.
5. Service, repair or replacement of accessories or options for the Covered
Product, or of any equipment or software not distributed by Canon which may
be used with, or be connected to, the Covered Product.
6. Service, repair, or replacement of any Covered Product purchased or used
outside of the United States.
Installation Services
imagePROGRAF Printer Only
CUSA, or CUSA's authorized service provider, will provide the following
installation services for the imagePROGRAF printer only:
1. Place the printer on its stand with your assistance.
2. Load media on to the printer.
3. Fill ink tanks.
4. Produce a test print to ensure that the printer is installed and operating
within specifications.
5. Upon your request, connect the printer to a network (i.e. Ethernet
connection). You must have a live Ethernet connection to your network, as
well as an Ethernet cable, at the time of your request. If not, an
additional visit to connect the printer to your network will need to be
scheduled when both of these requirements have been met. This additional
visit will incur a fee.
imagePROGRAF iPF MFP Only
CUSA, or CUSA's authorized service provider, will provide the following
installation services for the imagePROGRAF MFP:
1. Place the imagePROGRAF printer on its stand with your assistance.
2. Load media on to imagePROGRAF printer.
3. Produce a test print to ensure that the imagePROGRAF printer is installed
and operating within specifications.
4. Place the Colortrac scanner on its stand with your assistance.
5. Install, at a basic level, the computer and monitor.
6. Connect the Colortrac scanner to the imagePROGRAF printer and produce a test
scan to ensure that the imagePROGRAF printer and Colortrac scanner are
connected and operating within specifications.
imageFORMULA Scanners Only
CUSA, or CUSA's authorized service provider, will provide the following
installation services for the imageFORMULA Scanners:
1. Place the scanner in its designated location with your assistance.
2. Install replacement rollers if they are not already factory installed.
3. Install additional accessories (if applicable).
4. Connect scanner and perform a test scan to ensure that scanner is operating
within specifications.
Canon Specialty Printers Only
CUSA, or CUSA’s authorized service provider, will provide the following
installation services for the Canon Specialty Printers only:
1. Place the printer on its stand with your assistance.
2. Install ink tanks.
3. Load media on to the printer.
4. Upon your request, connect the printer (via USB or network (i.e. Ethernet
connection)). You must have a live Ethernet connection to your network, as
well as an Ethernet cable, at the time of your request. If not, an
additional visit to connect the printer to your network will need to be
scheduled when both of these requirements have been met. This additional
visit will incur a fee.
5. Produce a test print to ensure that the printer is installed and operating
within specifications.
Canon MAXIFY GX X Only
CUSA, or CUSA’s authorized service provider, will provide the following
installation services for MAXIFY GX X only:
1. Place the printer on its stand with your assistance.
2. Fill ink tanks.
3. Load media on to the printer.
4. Upon your request, connect the printer (via USB or network (wireless or
Ethernet connection)). You must have a live Ethernet connection to your
network, as well as an Ethernet cable, at the time of your request. If not,
an additional visit to connect the printer to your network will need to be
scheduled when both of these requirements have been met. This additional
visit will incur a fee.
5. Produce a test print to ensure that the printer is installed and operating
within specifications.
General Terms and Conditions Covering All Installation Services
The following terms and conditions apply to all Installation services:
1. Installation technicians may, in their sole discretion, refuse to install
Covered Products that are incompatible, are, or appear to be, damaged, are
inappropriate for installation, exhibit signs of excessive wear or are
deemed unsafe. Covered Products which are not new, or are damaged, will be
documented before the installation begins. You may be subject to additional
charges should the installation technician conclude that the proposed
installation is unsafe and therefore cannot be completed.
2. A pre-existing power outlet(s) must be accessible in order to install your
Covered Product.
3. Installation services are only available in the 50 United States and the
District of Columbia. Extra charges may apply in the event special travel
is required to reach the installation site.
4. Extra charges may apply in the event additional work is necessary to
complete the installation, including, but not limited to, carpentry,
electrical work, floor covering modifications, moving of furniture, or
additional wire, parts and/or accessories.
5. Carefully review your installation needs, your installation plans and the
accessories and hardware you have and/or need to facilitate and complete
the installation.
6. CUSA and/or Canon authorized service provider will contact you to schedule
your installation appointment. Cancellations or rescheduling of scheduled
installation appointments must be made no later than twenty four (24) hours
prior to your appointment to avoid additional charges. Cancellation
requests are not valid until confirmed by CUSA and or Canon Authorized
service provider.
7. You must ensure that the Covered Product(s) to be installed, the
installation site, and the hardware and accessories required to facilitate
and complete your installation, are prepared and ready prior to the arrival
of the installation technician. You may be subject to an additional charge
for failure to prepare the Covered Product, the installation site, or the
required hardware and accessories prior to the arrival of the installation
technician.
8. You must move or rearrange furniture to provide accessibility and a safe,
adequate work space for the installation technician.
9. You must provide a sufficient amount of power, power sources, power cords
and, if applicable, surge protectors that are readily available to the
installation technician and/or safely accessible to the installation site.
The installation technicians will not move or install AC power sources or
feeds of television signals from cable, satellite or other sources.
10. You must dispose of the packaging materials and trash following the
installation. Although the installation technicians will clean up the work
site, it is your responsibility to arrange for the final disposal of any
packaging materials or trash related to the installation.
imageFORMULA Scanners Only - Onsite Installation of Custom Firmware for Federal
Agencies Digital Guidelines Initiatives (FADGI)*
CUSA, on an exclusive basis only, will replace the firmware of applicable
imageFORMULA scanners with custom firmware (“Firmware”) designed to generate
images that conform to the quality and performance guidelines defined for FADGI
Modern Textual Records category.** CUSA will place stickers on the scanner to
indicate the date that the Firmware installation was completed. Please note that
such Firmware replacement does not guarantee FADGI compliance throughout the
life of the scanner, as any damage or modifications to the scanner may require
CUSA’s re-installation of the Firmware; in all cases, replacement of the
scanner’s main circuit board for any reason will require re- installation of the
Firmware. It is the customer’s sole responsibility to contact CUSA at
1-800-423-2366 to arrange for an onsite visit for re-installation of the
Firmware if needed during the life of the scanner.***
* FADGI compliance requirements are subject to updates by participating U.S.
Federal Agencies. Visit www.digitizationguidelines.gov for the latest FADGI
requirements and information.
** To enable FADGI compliance, the imageFORMULA Scanner’s driver settings may
need to be changed, and Canon CaptureOnTouch software must be installed on the
customer’s workstation that is connected to the scanner. The Firmware may affect
the scanning speed of the scanner.
*** The customer will be eligible for the Firmware replacement at any time
during the life of the imageFORMULA Scanner provided the scanner is in good
working condition and the scanner is covered either under an eCarePAK or a
service plan provided by a CUSA Authorized Service Provider.
Training Services
imagePROGRAF iPF MFP
CUSA, or CUSA's authorized service provider, will provide the following Training
services with respect to the imagePROGRAF iPF MFP:
1. Training is only provided during the time of installation.
2. Training on the general operation of the scanner component of the
imagePROGRAF iPF MFP.
imageFORMULA Scanners
CUSA, or CUSA's authorized service provider, will provide the following Training
services with respect to the imageFORMULA Scanner:
1. Training is only provided during the time of installation.
2. Training on the general operation of the scanner
3. Training on the Canon software and drivers included with the scanner.
4. Training on scanner preparation, maintenance and errors on scanner.
General Terms and Conditions Covering All Training Services
The following terms and conditions apply to all Training Services
1. CUSA reserves the right to refuse or limit any Training Services if you fail
to satisfy any minimum requirements for such Training Services as published
or provided to you by CUSA prior to the start of such Training Services.
2. CUSA reserves the right to refuse, limit, or cancel any Training Services
if, in the opinion of CUSA, you display unreasonable behavior or are deemed
by CUSA to be violent, abusive, or disruptive. In such cases, no refunds
will be paid.
3. Ownership of all copyright and other intellectual property rights in the
training material supplied by CUSA, or its authorized service provider,
including any documentation, data, technical information and know-how
provided to you as part of the Training Services, remains vested in CUSA,
its authorized service provider(s), or the owner of such materials, as
applicable. All such information will be held by you in confidence and will
not be disclosed or copied to third parties, without the express written
permission of CUSA.
imageFORMULA Scanners with eCarePAK Coverage plus Preventative Maintenance
(“PM”) Service Plan Coverage, named “eCarePAK+PM” *
CUSA, or CUSA’s authorized service provider, will provide the following
preventative maintenance services for the imageFORMULA Scanner only:
1. Perform physical inspection on the internal, external and functionality of
the scanner.
2. Perform necessary cleaning routine of the interior and exterior body of the
scanner.
3. Install new user replaceable rollers.
4. Document maintenance statistics.
5. Perform test scans after preventative maintenance is complete and ensure
that Scanner is operating within specifications.
The number of Preventative Maintenance service calls covered under this
eCarePAK+PM depends on the Term of your eCarePAK. For example, for a two (2)
year Term, you are entitled to two (2) Preventative Maintenance service calls
during such Term. Additional Preventative Maintenance service may be purchased
at CUSA’s then-current rates. To receive the Preventative Maintenance service,
you must purchase the standard eCarePAK+PM plan. Customers with existing
eCarePAK coverage may add the Preventative Maintenance plan at any time during
the eCarePAK Term and will receive the preventative maintenance services listed
in numbers 1-5 above.
General Terms and Conditions Covering imageFORMULA Scanner Preventative
Maintenance Services
The following general terms and conditions apply to imageFORMULA Scanner
Preventative Maintenance services:
1. Only customers under warranty, eCarePAK, or eCarePAK+PM coverage can
purchase Preventative Maintenance services.
2. Scheduling Preventative Maintenance is the sole responsibility of the
customer and will expire upon expiration of the warranty, eCarePAK, or
eCarePAK+PM.
3. CUSA will provide Preventative Maintenance only during normal business hours
of operation, Monday through Friday, 9AM-5PM local time excluding holidays.
4. CUSA will schedule the Preventative Maintenance within five business days of
when the customer contacts CUSA’s Technical support Center.
5. If the unit is not in working condition, the Preventative Maintenance will
be delayed and a break/fix call will be opened.
No Warranty
Except as set forth herein, all services provided by CUSA or its authorized
service providers under this eCarePAK are provided “AS IS”, without warranty of
any kind, whether express, implied, statutory, or otherwise, especially as to
quality, timeliness, reliability, usefulness, sufficiency and accuracy. ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF
CONDITION, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED
BY CUSA AND ITS AUTHORIZED SERVICE PROVIDERS. NO ORAL OR WRITTEN INFORMATION
PROVIDED BY CUSA OR ITS AUTHORIZED SERVICE PROVIDERS WILL CREATE A WARRANTY
UNLESS INCORPORATED INTO THESE TERMS AND CONDITIONS.
Limitation of Liability
NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF WILL BE LIABLE FOR PERSONAL INJURY
OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA
OR ANY SERVICE PROVIDER OR ASF), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE
SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES,
LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE COVERED
PRODUCT OR ANY COMPONENT THEREOF, THE INSTALLATION SERVICES, PREVENTATIVE
MAINTENANCE SERVICES, AND/OR TRAINING SERVICES, REGARDLESS OF THE LEGAL THEORY
ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS
BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. NOR WILL RECOVERY OF ANY KIND
AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE
PURCHASE PRICE OF THE COVERED PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED
DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR
LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OWNED BY YOU OR OTHERS, ARISING
OUT OF USE OR POSSESSION OF ANY COVERED PRODUCT SOLD BY CUSA NOT CAUSED SOLELY
AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF. YOU
ACKNOWLEDGE THAT PURCHASE OF THE eCAREPAK DOES NOT ASSURE UNINTERRUPTED
OPERATION AND USE OF THE COVERED PRODUCT. FOR ANY MATERIAL BREACH OF THIS PLAN
BY CUSA OR ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY, AND THE LIABILITY OF CUSA
OR ANY SERVICE PROVIDER OR ASF, WILL BE LIMITED TO A REFUND OF THE PURCHASE
PRICE PAID FOR THE PLAN.
Extending the eCarePAK
Subject to this section, your eCarePAK can be extended. You will be contacted
prior to the expiration date of your eCarePAK about whether you want to extend
coverage for an additional period. In no event, however, will the combined term
of your manufacturer's Limited Warranty, original eCarePAK and any eCarePAK
extension period exceed the maximum coverage time period stated on the eCarePAK.
However, CUSA may, in its sole discretion, allow extension periods on a
case-by-case basis. If you wish to extend your eCarePAK, follow the instructions
provided when you were contacted about extending. Coverage during each
respective extension period will be governed by CUSA's then current version of
the eCarePAK terms and conditions which must be agreed to in order for the
extension period to become effective.
Ability to Cancel and Right to Refund (Except for Oregon Residents)
You may cancel the eCarePAK for a full refund within thirty (30) days of the
original date of purchase of the eCarePAK if you have made no service claims. To
cancel, send a written notice of cancellation, which includes your name,
address, daytime phone number, , with a copy of your original eCarePAK
Certificate of Registration to Canon at: Canon eCarePAK Extended Service Plan,
Business Imaging Solutions Group, Product Marketing Department, One Canon Park,
Melville, NY 11747.
OREGON RESIDENTS ONLY: You may cancel this eCarePAK at any time for any reason
by sending a written notice of cancellation, which includes your name, address,
daytime phone number, and your Canon eCarePAK label, to CUSA at Canon eCarePAK
Extended Service Plan, Business Information Communications Group, Product
Marketing Department, One Canon Park, Melville, NY, 11747. Canon may cancel this
eCarePAK if you fail to pay, make a material misrepresentation or substantially
breach your duties under this eCarePAK. The cancellation of this eCarePAK is not
effective until at least thirty (30) days after the notice of cancellation is
mailed to you. You may cancel this eCarePAK for a full refund within thirty (30)
days of the original date of purchase of the eCarePAK if you have made no
service claims. If this eCarePAK is cancelled thereafter by either party, and
provided you have made no service claims, CUSA will refund the entire amount you
paid allocable to the remainder of the Term of this eCarePAK prorated on a
monthly basis.
Alternative Dispute Resolution
There is no informal dispute settlement process established under this eCarePAK.
SPECIAL STATE REQUIREMENTS
Regulation of extended service plans and service contracts may vary widely from
state to state. Any provision within this eCarePAK which conflict with the laws
of the state where you live will automatically be considered to be modified to
conform to applicable state laws and regulations.
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PRODUCT DISCLAIMER
* Compatible with iOS® versions 9.3/10.3/11.2, Android™ smartphone and tablet
versions 4.4/5.0/5.1/6.0/7.0/7.1/8.0/8.1. Data charges may apply with the
download of the free Canon Camera Connect app. This app helps enable you to
upload images to social media services. Please note that image files may contain
personally identifiable information that may implicate privacy laws. Canon
disclaims and has no responsibility for your use of such images. Canon does not
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** Compatible with select smartphone and tablet devices (Android™ version 5.0 or
later and the following iOS® devices: iPhone 4s or later, iPad 3rd gen. or
later, iPod Touch 5th gen. or later) equipped with Bluetooth® version 4.1 or
later and the Camera Connect App Ver. 2.2.20. This application is not guaranteed
to operate on all listed devices, even if minimum requirements are met.
*** Image processing may cause a decrease in the number of pixels.
Saving a still image from a single movie frame may not result in the same image
quality as a normal still image. Still image aspect ratio is 16:9. When
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CANON U.S.A., INC. INK & TONER AUTO REPLENISHMENT SERVICE
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Terms
The following are the terms and conditions ("Terms") for the Canon U.S.A., Inc.
Auto Replenishment System (the "Service"). These Terms are between you and Canon
U.S.A., Inc. ("Canon USA," "we" or "us") and govern your and our respective
rights and obligations relating to the Service. Please note that your use of the
Service is also governed by Canon Direct’s Terms of Use and our Privacy
Statement, each of which (as changed over time) are incorporated into these
Terms, and all of which govern our respective rights and obligations concerning
the Service. By placing an order through, or otherwise using, the Service, you
accept, and agree to be bound by, these terms, conditions, limitations and
requirements. Please read these Terms carefully.
Service
We reserve the right to change the Service benefits, including discount amounts
and eligibility used to determine discount amounts, at any time in our sole
discretion. All such changes will apply to future orders.
When you are enrolled, the Service will automatically create a new order for
Eligible Products according to the shipment schedule applicable to the frequency
of the Service you have selected, until you cancel.
We may, in our sole discretion, terminate your enrollment at any time without
notice. If we do so, you will only be charged for orders that have been shipped
to you.
Eligible Products
The eligible products that may be ordered through the Service (the identity of
which are subject to change) are set forth on the product detail page on the
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displayed (each, an "Eligible Product"). Your participation in the Service is
personal to you, and you may not assign or transfer your enrollment, or any of
the benefits of the Service, to any third party without our authorization. The
Service is only available to customers with shipping addresses in the 50 United
States and the District of Columbia.
Offers, Orders and Returns
Discounts and any limited time promotions associated with the Service apply only
to Eligible Products displaying the offer message on the product detail page on
the Canon Direct website (shop.usa.canon.com). Discounts and any amounts from
limited time promotions that apply to your order, if any, and which are still in
effect, will be automatically deducted from your order.
Some offer details may change as you receive deliveries over time (for example,
price, taxes, availability, and shipping charges). If an Eligible Product is
unavailable when we plan to ship it, we will notify you that we are unable to
process your order, and we will wait to process your order until the next
scheduled shipping date when the Eligible Product is available. When the
Eligible Product becomes available, the price will be the price when you ordered
it, regardless of when it becomes available.
Returns of Eligible Products under the Service are subject to our return policy.
Service enrollments are void where prohibited.
Enrollment
As part of your enrollment in the Service, you will be required to register with
us so that your printer can be identified as participating in the Service.
Instructions for registering your printer are contained in the introductory
email sent to you after you apply for enrollment in the Service, as well as in
the "My Account" section of the Canon Direct website (shop.usa.canon.com). You
will be required to accept terms and conditions provided by our parent company,
Canon Inc., as part of registering your printer. Canon Inc. will notify us when
an ink or toner cartridge reaches a certain low ink/toner threshold, and we will
fill an order for the ink or toner and ship it to you under these Terms.
Information provided to us and Canon Inc. may be stored on servers outside of
the United States and will be subject to our Privacy Statement. It's possible
that your order for Eligible Products will not arrive prior to running out of
ink or toner where your use was more than usual, particularly if such greater
use occurred over 1 or 2 days.
Payment and Cancellation
The total cost charged to your payment method for each order under the Service
will be the cost of the Eligible Product on the day that order is processed,
less any discount offered as a percentage or dollars off at the time you
registered, plus any applicable sales tax. We reserve the right to modify or
cancel any discount offered at the time you registered for the Service, with
notice to you, and future orders fulfilled under the Service will reflect any
such change.
For each Eligible Product shipped under the Service, you authorize us to charge
the payment method used when you enrolled unless otherwise directed by you. If
we are unable to complete your order with the payment method you used when you
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method needs to be updated.
Your enrollment in the Service will remain in effect until it is canceled. You
can cancel or modify your enrollment at any time via the "My Account" section of
the Canon Direct website (shop.usa.canon.com). If you cancel or modify your
enrollment after an order has been processed, you will be charged for the order
as processed. If the discount for such Eligible Product changes, the new
discount will be applied to your future shipments of that Eligible Product. If,
after enrollment, you are no longer in possession of your printer for any reason
(e.g., due to warranty return, replacement, or exchange), the total cost for the
Service will continue to be charged to your payment method until you cancel your
enrollment. No refunds will be granted because of your failure to cancel your
enrollment in such situation.
Your rights under these Terms will automatically terminate without notice if you
fail to comply with any of its terms and conditions. In the event of such
termination, we may immediately revoke your access to the Service. Our failure
to insist upon or enforce your strict compliance with these Terms and will not
constitute a waiver of any of our rights.
Changes to Terms
We may, in our sole discretion, change these Terms without notice to you. If any
change to these Terms is found invalid, void, or for any reason unenforceable,
that change is severable and does not affect the validity and enforceability of
any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE
CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT
AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR ENROLLMENT.
Disclaimer of Warranties and Limitation of Liability
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE SERVICE INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. WITHOUT LIMITING THE PRECEDING SENTENCE, UNLESS OTHERWISE
REQUIRED BY APPLICABLE LAW, IN NO EVENT WILL OUR, OR OUR LICENSORS’, AGGREGATE
LIABILITY UNDER THESE TERMS WITH RESPECT TO ANY CLAIM EXCEED ONE HUNDRED DOLLARS
($100.00).
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