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Please note you are currently viewing a DEVELOPMENT [qa] box. * BEST IN KLAS RANKINGS * | * ARTICLES * | * REPORTS * DASHBOARD * | * LIVE CHAT * What we do * Our Model * Industry Reports * Performance Data * Innovation Center * Decision Insights * Arch Collaborative * Emerging Tech Insights * Events * Payer/Provider Initiative * ERP Implementation Transparency * Who we help * Providers * Vendors * Payers * Investors * International * Who we are * Our Story * Our Team * Advisory Board * * Press Releases * Media Resources * Webinars * * Careers * Corporate Social Responsibility * Contact Us * FAQs * * Welcome, Angel Inpatient Clinical Care EMR Solutions Pharmacy Solutions Clinical Care Support Tools Interoperability & Middleware Acute Care EMR Acute Care EMR - Global Application Hosting Behavioral Health Data Archiving Enterprise Software Suite Solutions Go-Live Support HIT Implementation Leadership (Large) HIT Implementation Leadership (Small) 340B Management Systems Automated Dispensing Cabinets Dispensing Robotics Drug Diversion Monitoring IV Robots IV Workflow Management Medication Inventory Management Smart Pumps Alarm Management Clinical Communications Clinical Decision Support - Care Plans & Order Sets Clinical Decision Support - Point-of-Care Clinical Reference Infection Control & Monitoring Interactive Patient Systems Patient Flow Pharmacy Surveillance Proactive/Predictive CDS Tools Integration Engines Interoperability Platforms Ambulatory & Post Acute Care Physician Practice Solutions Post-Acute Care Solutions Behavioral Health Ambulatory EMR Ambulatory RCM Services Ambulatory Specialty EMR Ambulatory Surgery Center Solutions Ambulatory Therapy/Rehab Claims & Clearinghouse Patient Intake Management Patient Portals Practice Management Small Practice Ambulatory EMR/ PM Home Health Hospice Long-Term Care Private Duty Behavioral Health Global Global (Non-US) Acute Care EMR - Global Digital Pathology (Non-US) PACS - Global Virtual Care Platforms (Non-US) RevenueCycle Financial / HIM Patient Accounting Business Analytics ERP & Human Capital Management HIM Solutions Locating & Tracking Charge Capture Chargemaster Management Claims Management Complex Claims Services Contract Management Eligibility Enrollment Services Extended Business Office Insurance Discovery Patient Access Patient Accounting & Patient Management Patient Financial Engagement Patient Financing Services RCM - Other Validated Software Revenue Cycle Outsourcing Revenue Integrity/Underpayment Services Robotic Process Automation RPA Managed Services Business Decision Support Data & Analytics Platforms Data Visualization & Reporting Financial Improvement Consulting Healthcare Artificial Intelligence: Data Science Solutions Healthcare Safety, Risk & Compliance Management Business Solutions Implementation Services Credentialing Enterprise Resource Planning (ERP) ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Human Capital Consulting Scheduling: Nurse & Staff Scheduling: Physician Talent Management Time & Attendance CDI Computer-Assisted Coding (CAC) Computer-Assisted Physician Documentation (CAPD) Outsourced Coding Release of Information Speech Recognition: Front-End EMR Transcription Services Patient Flow Patient Privacy Monitoring Real-Time Location Systems (RTLS) Value Based Care Emerging Technology Population Health Telehealth Patient Engagement Telehealth Ecosystem Patient Engagement Ecosystem Emerging Technology Solutions ACO Enablement Services Data & Analytics Platforms Health Information Exchange (HIE) Population Health Management Social Determinants of Health Networks Value-Based Care Consulting Value-Based Care Managed Services EMR-Centric Virtual Care Platforms Remote Patient Monitoring Video Conferencing Platforms Virtual Care Platforms (Non-EMR) Virtual Care Platforms (Non-US) Customer Relationship Management (CRM) Digital Rounding Interactive Patient Systems Patient Education Patient Experience Improvement Patient Intake Management Patient Outreach Patient Portals Administrative Workflow Capabilities Clinical Workflow Capabilities Communication Methods Connectivity Methods for Sending Data to Central Hub / Devices Device Types Flow of Information Inpatient Hardware Integrated EMRs Interoperability Standards Supported Patient Conditions / Needs Staffing Models Telecommunication Methods for Sending Data to Healthcare Organization Tracking / Diagnostic Devices Use Cases Key Platform Capabilities - During-Visit Key Platform Capabilities - Post-Visit Key Platform Capabilities - Pre-Visit Other Patient-Centric Capabilities - During-Visit Other Patient-Centric Capabilities - Post-Visit Other Patient-Centric Capabilities - Pre-Visit Other Provider-Centric Capabilities - Organizational Decision Making Other Provider-Centric Capabilities - Organizational Promotion and Outreach Security & Privacy Security Healthcare IoT Security Identity & Access Management Patient Privacy Monitoring Security & Privacy Consulting Services Security & Privacy Managed Services Services & Consulting IT Advisory Services Healthcare Management Consulting HIM Services Implementation Services IT Outsourcing Revenue Cycle Services Technical Services Clinical Optimization HIT Advisory Services Revenue Cycle Optimization Security & Privacy Consulting Services Digital Transformation Consulting Financial Improvement Consulting Healthcare Management Consulting Human Capital Consulting Strategy, Growth & Consolidation Consulting Value-Based Care Consulting Outsourced Coding Release of Information Transcription Services Virtual Care Platforms (Non-EMR) Virtual Scribing Services Business Solutions Implementation Services ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Go-Live Support HIT Implementation Leadership (Large) HIT Implementation Leadership (Small) HIT Staffing Application Hosting Extensive IT Outsourcing Partial IT Outsourcing Security & Privacy Managed Services Complex Claims Services Eligibility Enrollment Services Extended Business Office Physician Advisory Services Revenue Cycle Outsourcing Revenue Integrity/Underpayment Services Value-Based Care Managed Services Technical Services Imaging Systems Oncology Imaging Software Speech Recognition Oncology: Medical Oncology: Radiation Cardiology Cardiology Hemodynamics Digital Pathology (Non-US) Image Exchange PACS PACS - Global Universal Viewer (Imaging) Vendor Neutral Archive (VNA) Speech Recognition: Front-End Imaging Payer Solutions Employer Services Payer Software Payer Services Employer Sponsored Healthcare Services Care Management Solutions (Payer) Customer Relationship Management (CRM) Payer Claims & Administration Platforms Payer Quality Analytics Risk Adjustment Payer IT Consulting Services Value-Based Care Consulting Value-Based Care Managed Services Welcome Angel Dotson Close -------------------------------------------------------------------------------- Dashboard Reports Arch Collaborative Articles Bookmarks -------------------------------------------------------------------------------- What We Do Who We Help Who We Are -------------------------------------------------------------------------------- Browse by Category Inpatient Clinical Care Ambulatory & Post Acute Care Global RevenueCycle Financial / HIM Value Based Care Security & Privacy Services & Consulting Imaging Systems Payer Solutions -------------------------------------------------------------------------------- Trending Vendors -------------------------------------------------------------------------------- Account Settings Logout Back -------------------------------------------------------------------------------- What We Do Our Model Industry Reports Performance Data Innovation Center Decision Insights Arch Collaborative Emerging Tech Insights Events Payer/Provider Initiative ERP Implementation Transparency Who We Help Providers Vendors Payers Investors International Who We Are Our Story Our Team Advisory Board Press Releases Media Resources Webinars Careers Corporate Social Responsibility Contact Us FAQs Bookmarks Manage Bookmarks You have no bookmarks! Click on the bookmark icon on your favorite pages for easy access, or click on the "Manage Bookmarks" above. My Products PRODUCTS & SERVICES My Organization's Products PRODUCTS & SERVICES Inpatient <br/>Clinical Care EMR Solutions Pharmacy Solutions Clinical Care Support Tools Interoperability & Middleware Ambulatory & <br/>Post Acute Care Physician Practice Solutions Post-Acute Care Solutions Behavioral Health Global Global (Non-US) RevenueCycle<br/>Financial / HIM Patient Accounting Business Analytics ERP & Human Capital Management HIM Solutions Locating & Tracking Value <br/>Based Care Emerging Technology Population Health Telehealth Patient Engagement Telehealth Ecosystem Patient Engagement Ecosystem Security<br/>& Privacy Security Services & <br/>Consulting IT Advisory Services Healthcare Management Consulting HIM Services Implementation Services IT Outsourcing Revenue Cycle Services Technical Services Imaging<br/>Systems Oncology Imaging Software Speech Recognition Payer <br/>Solutions Employer Services Payer Software Payer Services A through D E through H I through M N through Q R through Z Back -------------------------------------------------------------------------------- EMR Solutions Acute Care EMR Acute Care EMR - Global Application Hosting Behavioral Health Data Archiving Enterprise Software Suite Solutions Go-Live Support HIT Implementation Leadership (Large) HIT Implementation Leadership (Small) Pharmacy Solutions 340B Management Systems Automated Dispensing Cabinets Dispensing Robotics Drug Diversion Monitoring IV Robots IV Workflow Management Medication Inventory Management Smart Pumps Clinical Care Support Tools Alarm Management Clinical Communications Clinical Decision Support - Care Plans & Order Sets Clinical Decision Support - Point-of-Care Clinical Reference Infection Control & Monitoring Interactive Patient Systems Patient Flow Pharmacy Surveillance Proactive/Predictive CDS Tools Interoperability & Middleware Integration Engines Interoperability Platforms Physician Practice Solutions Ambulatory EMR Ambulatory RCM Services Ambulatory Specialty EMR Ambulatory Surgery Center Solutions Ambulatory Therapy/Rehab Claims & Clearinghouse Patient Intake Management Patient Portals Practice Management Small Practice Ambulatory EMR/ PM Post-Acute Care Solutions Home Health Hospice Long-Term Care Private Duty Behavioral Health Behavioral Health Global (Non-US) Acute Care EMR - Global Digital Pathology (Non-US) PACS - Global Virtual Care Platforms (Non-US) Patient Accounting Charge Capture Chargemaster Management Claims Management Complex Claims Services Contract Management Eligibility Enrollment Services Extended Business Office Insurance Discovery Patient Access Patient Accounting & Patient Management Patient Financial Engagement Patient Financing Services RCM - Other Validated Software Revenue Cycle Outsourcing Revenue Integrity/Underpayment Services Robotic Process Automation RPA Managed Services Business Analytics Business Decision Support Data & Analytics Platforms Data Visualization & Reporting Financial Improvement Consulting Healthcare Artificial Intelligence: Data Science Solutions Healthcare Safety, Risk & Compliance Management ERP & Human Capital Management Business Solutions Implementation Services Credentialing Enterprise Resource Planning (ERP) ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Human Capital Consulting Scheduling: Nurse & Staff Scheduling: Physician Talent Management Time & Attendance HIM Solutions CDI Computer-Assisted Coding (CAC) Computer-Assisted Physician Documentation (CAPD) Outsourced Coding Release of Information Speech Recognition: Front-End EMR Transcription Services Locating & Tracking Patient Flow Patient Privacy Monitoring Real-Time Location Systems (RTLS) Emerging Technology Emerging Technology Solutions Population Health ACO Enablement Services Data & Analytics Platforms Health Information Exchange (HIE) Population Health Management Social Determinants of Health Networks Value-Based Care Consulting Value-Based Care Managed Services Telehealth EMR-Centric Virtual Care Platforms Remote Patient Monitoring Video Conferencing Platforms Virtual Care Platforms (Non-EMR) Virtual Care Platforms (Non-US) Patient Engagement Customer Relationship Management (CRM) Digital Rounding Interactive Patient Systems Patient Education Patient Experience Improvement Patient Intake Management Patient Outreach Patient Portals Telehealth Ecosystem Administrative Workflow Capabilities Clinical Workflow Capabilities Communication Methods Connectivity Methods for Sending Data to Central Hub / Devices Device Types Flow of Information Inpatient Hardware Integrated EMRs Interoperability Standards Supported Patient Conditions / Needs Staffing Models Telecommunication Methods for Sending Data to Healthcare Organization Tracking / Diagnostic Devices Use Cases Patient Engagement Ecosystem Key Platform Capabilities - During-Visit Key Platform Capabilities - Post-Visit Key Platform Capabilities - Pre-Visit Other Patient-Centric Capabilities - During-Visit Other Patient-Centric Capabilities - Post-Visit Other Patient-Centric Capabilities - Pre-Visit Other Provider-Centric Capabilities - Organizational Decision Making Other Provider-Centric Capabilities - Organizational Promotion and Outreach Security Healthcare IoT Security Identity & Access Management Patient Privacy Monitoring Security & Privacy Consulting Services Security & Privacy Managed Services IT Advisory Services Clinical Optimization HIT Advisory Services Revenue Cycle Optimization Security & Privacy Consulting Services Healthcare Management Consulting Digital Transformation Consulting Financial Improvement Consulting Healthcare Management Consulting Human Capital Consulting Strategy, Growth & Consolidation Consulting Value-Based Care Consulting HIM Services Outsourced Coding Release of Information Transcription Services Virtual Care Platforms (Non-EMR) Virtual Scribing Services Implementation Services Business Solutions Implementation Services ERP Business Transformation & Implementation Leadership ERP Implementation Leadership Go-Live Support HIT Implementation Leadership (Large) HIT Implementation Leadership (Small) HIT Staffing IT Outsourcing Application Hosting Extensive IT Outsourcing Partial IT Outsourcing Security & Privacy Managed Services Revenue Cycle Services Complex Claims Services Eligibility Enrollment Services Extended Business Office Physician Advisory Services Revenue Cycle Outsourcing Revenue Integrity/Underpayment Services Value-Based Care Managed Services Technical Services Technical Services Oncology Oncology: Medical Oncology: Radiation Imaging Software Cardiology Cardiology Hemodynamics Digital Pathology (Non-US) Image Exchange PACS PACS - Global Universal Viewer (Imaging) Vendor Neutral Archive (VNA) Speech Recognition Speech Recognition: Front-End Imaging Employer Services Employer Sponsored Healthcare Services Payer Software Care Management Solutions (Payer) Customer Relationship Management (CRM) Payer Claims & Administration Platforms Payer Quality Analytics Risk Adjustment Payer Services Payer IT Consulting Services Value-Based Care Consulting Value-Based Care Managed Services Vendors A through D 3M AdvancedMD Agfa HealthCare Allscripts Arcadia.io athenahealth BD Cerner Change Healthcare Ciox Health CipherHealth Vendors E through H eClinicalWorks Ensemble Health Partners Epic Experian Health GE Healthcare Greenway Health Health Catalyst Health Recovery Solutions Homecare Homebase HST Pathways Vendors I through M IBM Watson Health Infor Innovaccer InterSystems Iodine Software Lyniate MatrixCare MEDITECH Vendors N through Q NextGen Healthcare nThrive Nuance Omnicell Optum PELITAS Philips Phreesia Premier Protenus Vendors R through Z R1 RCM Relatient Sectra Strata Decision Technology TeleHealth Services TeleTracking Vivify Health Waystar WELL Health Workday IT'S BEEN A WHILE SINCE YOU GAVE FEEDBACK! As such we ask you to re-commit to share your experiences. I, Angel Dotson, in exchange for accessing KLAS information, agree to give feedback on my health IT products upon request. I also certify that I am employed by a healthcare provider and not employed by a healthcare technology vendor or consultant, and I agree to the KLAS General Terms of Use. I Agree Home Inpatient Clinical Care EMR SOLUTIONS Subject Expert Aaron Gleave Research Director × SUBJECT EXPERT Aaron Gleave Research Director Close Your Voice Improves Healthcare Schedule a Call Take a Survey PREFERENCES Add Bookmark Bookmark ASSOCIATED MARKET SEGMENTS ACUTE CARE EMR Software products that provide core inpatient functionality, including a clinical data repository, order entry, results... ACUTE CARE EMR - GLOBAL Electronic medical record (EMR) software products used outside the US that provide core inpatient functionality, including a... APPLICATION HOSTING When a third-party firm hosts an organization's applications. Firm must be hosting major applications (e.g., EMR, ERP system,... BEHAVIORAL HEALTH Software products offering clinical and/or financial management for behavioral health facilities. DATA ARCHIVING Allows healthcare organizations to access old data from legacy systems and be compliant with regulations around preserving... ENTERPRISE SOFTWARE SUITE SOLUTIONS A suite of products organizations purchase to address their core IT needs. Vendors that have a fully rated clinical and... GO-LIVE SUPPORT Includes projects where consultants are brought in to assist during the go-live phase of an HIT product implementation.... HIT IMPLEMENTATION LEADERSHIP (LARGE) Firms that provide HIT implementation services, project leadership (overall or at the project management level), eight or... HIT IMPLEMENTATION LEADERSHIP (SMALL) All implementation projects where the firm takes a leadership or project management role with fewer than eight resources. View All Articles Related Articles Article Impact Report: EHR Satisfaction for Recent Go-Lives 31 July 20 | Cole Duda Is there anything that can be done to minimize the effects of getting started with a new EHR? Data collected by the Arch Collaborative from hundreds of thousands of healthcare professionals confirms c Article Continual Progress Toward Interoperability 22 July 20 | Jackson Tate and Paul Warburton For the first time, adoption of bidirectional interoperability between smart pumps and EMRs is high enough that we can give you an idea of what your experience with integrating your smart pump with yo Article A Recap of the Eastern Arch Collaborative Summit 24 June 20 | Jared Jeffery Earlier this year KLAS trekked out to Charleston to meet with the teams executing on EHR optimization tactics. We were able to take benchmarks on their specific organizations. Article Epic Differences: Community Connect vs. Direct Contracting 11 May 20 | Aaron Gleave To fill a gap in KLAS data, we have broken out the two different Epic customer experiences. In our new report, providers can now look at Epic scores for EpicCare ambulatory separate from directly-cont Related Reports View All Reports Best in KLAS 2022 Best in KLAS Awards - Software and Professional Services 08 February 22 | Sam Eaquinto The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2022. Performance Patient Access 2021 09 December 21 | Alex McIntosh and Dustin Cragun Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website. Performance MEDITECH Implementation Services 2021 28 October 21 | Cathy McCabe, Doug VanWagenen and Kaleb Harris When implementing a MEDITECH EMR, provider organizations must use a firm that is certified by MEDITECH (i.e., READY-certified). There are many READY-certified firms in the market, and MEDITECH has recently joined the competition by offering their own implementation services. To help provider organizations navigate their options, this report seeks to share which firms consistently provide high-quality services and provides an early look at the client experience with MEDITECH’s implementation services. Performance Middle East & Africa EMR 2021 09 September 21 | Everton Santos and Sidney Tate Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market. Performance MEDITECH Complete Look 2021 08 June 21 | Paul Warburton and Tyson Blauer When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key IT systems that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Allscripts, Cerner, and Epic.) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded. Performance Allscripts Complete Look 2021 08 June 21 | Paul Warburton and Tyson Blauer When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Allscripts Sunrise “complete look” provides a high-level analysis of the key IT systems that make up Allscripts’ enterprise suite. (Other reports in the series do the same for Cerner, Epic, and MEDITECH.) This report focuses on the core Sunrise suite and its supporting technology; data on Allscripts’ standalone ambulatory platforms (TouchWorks and Professional) is excluded. Performance Cerner Complete Look 2021 08 June 21 | Coray Tate and Paul Warburton When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Cerner “complete look” provides a high-level analysis of the key IT systems that make up Cerner’s Millennium enterprise suite. (Other reports in the series do the same for Allscripts, Epic, and MEDITECH.) Performance Epic Complete Look 2021 08 June 21 | Coray Tate and Paul Warburton When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key IT systems that make up Epic’s enterprise suite. (Other reports in the series do the same for Allscripts, Cerner, and MEDITECH). Performance US Hospital Market Share 2021 19 May 21 | Coray Tate and Paul Warburton Despite the COVID-19 pandemic, EMR purchasing was up in 2020, fueled in large part by decisions among large organizations as well as standalone community hospitals. This report investigates the EMR buying trends that prevailed in a year unlike any other. Flash Insights Information Blocking 12 May 21 | Coray Tate and Paul Warburton The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below. Market Share Global (Non-US) EMR Market Share 2021 04 May 21 | Everton Santos and Jonathan Christensen Despite the COVID-19 pandemic, 2020 was a strong year for EMR purchasing. KLAS validated 158 contracts (135 net new and 23 migrations) impacting 426 hospitals and over 86,000 beds. EMR purchasing in Asia and Latin America was most impacted by the pandemic, while Europe saw the smallest decrease in activity. Overall, purchasing dropped about 30% from the record levels seen in 2019. Market Share Small Community Hospital EMR Best Practices 2021 04 March 21 | Paul Warburton and Tyson Blauer With budget and resource constraints that necessitate strategic investment, it is imperative that small community hospitals (1–200 beds) understand how to drive success with the technologies already in their tool belt, especially their EMR. While EMR vendors are accountable for the quality of their technology and support, satisfaction with the EMR is also strongly influenced by factors within each organization’s control, including setting proper expectations, proactively addressing potential challenges, and empowering internal resources to overcome relationship and product gaps. What are the top EMR challenges faced by small hospitals, and what best practices can help them achieve satisfaction? Note: This report includes only primary, go-forward solutions. Excluded are supported yet not primary solutions such as athenahealth athenaClinicals for Hospitals and Health Systems, Allscripts Paragon, CPSI Centriq Clinicals (Healthland), and legacy MEDITECH solutions. Best in KLAS 2021 Best in KLAS Awards - Software and Professional Services 02 February 21 | Mark Allphin and Sam Eaquinto The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings Performance Canada EMR 2020 08 January 21 | Everton Santos and Jonathan Christensen From 2015–2019, 22 EMR purchase decisions were finalized in Canada, representing 50+ organizations. Many of these decisions—which impacted 175+ inpatient facilities—were group or even provincial decisions made by organizations looking to achieve economies of scale and lower costs by pooling their collective resources. This report—focused mainly on English-speaking regions—is KLAS’ first report solely on Canada’s EMR market. It highlights which vendors are gaining market share and which are best meeting customer needs. Market share data includes contracts signed through December 31, 2019; decisions made in 2020 are excluded. Customer satisfaction insights come from interviews with 37 individuals using go-forward platforms at 28 healthcare organizations. Performance EMR Interoperability 2020 22 December 20 | Coray Tate and Emily Paxman In this update to KLAS’ 2017 interoperability research, KLAS takes a close look at how healthcare organizations perceive their EMR vendors’ efforts to help them achieve meaningful EMR interoperability. While all vendors have room to improve, some have proven more willing to work with other EMR vendors, have been more successful in enabling record exchange that impacts patient care, and have done better at providing and supporting meaningful API connections. Performance Latin America EMR 2020 16 December 20 | Everton Santos and Jonathan Christensen EMR purchasing in Latin America is on the rise, especially among private healthcare groups. The Brazilian EMR market has been active for over a decade, while escalation in other countries in the region is more recent. This report—KLAS’ first focused solely on the Latin American EMR market—seeks to uncover which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market trend data and customer satisfaction feedback was collected from 102 respondents, representing 88 separate organizations in 12 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations). First Look Kameda Infologics 20 November 20 | Everton Santos and Jonathan Christensen Kameda Infologics—an established EMR/HIS vendor in Japan—is expanding their YASASII platform into the Middle East. This report is KLAS’ first look at the experience of Kameda clients; its goal is to provide early insights into satisfaction among customers outside Japan. Performance Interoperability 2020—Post-Acute and Behavioral Health 12 November 20 | Coray Tate and Jonathan Christensen Since it was established in November 2018, the CommonWell-Carequality connection has been utilized mostly by acute and ambulatory care organizations. More recently, post–acute care (home health, hospice, long-term care) and behavioral health organizations have started to connect to the national networks; the large majority of these early adopters find the connection valuable. This report—KLAS’ first on interoperability in the post–acute care and behavioral health markets—examines which vendors are connected today and the level of usability achieved by their most advanced customers. Perception Post-Acute Care 2020 10 November 20 | Jennifer Hickenlooper and Paul Hess Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions. Performance Implementation Leadership 2020 13 October 20 | Jennifer Hickenlooper and Kaleb Harris When healthcare organizations implement new IT solutions or upgrade existing ones, they want implementation partners who can help them successfully navigate the change and hit the ground running. To find out which services firms are most consistent in delivering implementation success, KLAS interviewed organizations that have recently used a firm for implementation leadership (i.e., consultants and project leadership were provided, either overall or at the project management level). Their insights can help your organization decide which implementation partner is right for you. Performance Legacy Data Archiving 2020 16 July 20 | Jennifer Hickenlooper and Ryan Oliver When healthcare organizations purchase new software systems, consolidate existing products, or acquire other facilities, they are often left with legacy software solutions that need to be retired. Shuttering these systems and archiving the data is an opportunity to reduce costs while maintaining access to historical patient data. Organizations that have gone through this process recommend considering the following when choosing a data archiving partner: Project Size & Complexity: Which vendors have completed projects similar to yours in terms of the number of hospitals/clinics involved, the number/type of applications being archived, etc.? Extraction & Implementation: Late projects extend the amount of time legacy systems must be maintained and paid for. Which vendors set proper expectations and consistently hit timelines? Customer Satisfaction: What does customer satisfaction with system functionality and ongoing support look like post-implementation? Performance Smart Pump/EMR Interoperability 2020 09 July 20 | Jackson Tate and Paul Warburton For the first time, adoption of bidirectional smart pump/EMR interoperability is high enough that KLAS can examine customer satisfaction—at least among BD and ICU Medical users on the pump side and Cerner and Epic customers on the EMR side. How well do these four vendors support their customers’ pump/EMR interoperability efforts? Are specific vendor combinations more likely to achieve success? In addition, this report examines what progress (if any) other pump and EMR vendors have made with interoperability development and adoption. Performance Go-Live Support Segment Highlight 2020 21 May 20 | Kaleb Harris and Rebecca Hammond Provider organizations looking for go-live support have many experienced, knowledgeable firms to choose from, but how can they differentiate the good firms from the exceptional ones and ensure their engagement goes as smoothly as possible? Based on the feedback of current clients, this report examines overarching trends in the go-live support market and highlights each firm’s individual strengths and weaknesses. Performance Behavioral Health EMR 2020 07 April 20 | Jennifer Hickenlooper and Tyson Blauer Organizations using behavioral health EMRs report some of the lowest satisfaction scores of any market segment KLAS rates. While there is still broad need for improvement across vendors, the last year has seen significant shifts—some vendors have stepped up and improved their delivery, while others have seen significant drops in customer satisfaction. What factors are driving these changes? Performance Consulting for Cerner 2019 26 September 19 | Alex McIntosh, Jennifer Hickenlooper and Ryan Oliver Organizations using Cerner’s EMR and revenue cycle software are increasingly looking for help from consulting firms to implement and optimize this software. These organizations almost universally consider Cerner’s in-house services, but those who engage Cerner for implementation or IT advisory services tend to be dissatisfied in much higher numbers than those who opt to use a third party. This report aims to help organizations find the best fit by diving into Cerner’s and other firms’ depth and breadth of experience, strategic expertise, and dedication to client success. Performance Global (Non-US) EMR Implementations 2019 12 September 19 | Everton Santos and Jonathan Christensen Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016. Decision Insights Acute Care EMR Decision Insights 2019 01 August 19 | Coray Tate, Doug Tolley and Sam Eaquinto A seamless patient record across the healthcare organization has become a universal expectation. Having integrated acute care and ambulatory records is the most-often-cited reason for a hospital of any size to look at a new EMR system. EMR systems without proven integration are rarely considered and even more rarely selected. Buyers know what is possible from an EMR, and most are now unwilling to settle for less. Cerner, Epic, and MEDITECH are most likely to be considered for large hospitals (500+ beds) and midsize hospitals (201–500 beds). The competition for hospitals with fewer than 200 beds is much more crowded, with MEDITECH Expanse, athenahealth, Allscripts (both Sunrise™ and Paragon), CPSI, eClinicalWorks, and MEDHOST battling alongside Cerner CommunityWorks and Epic Community Connect. Performance Emerging Acute Care EMRs 2019 04 June 19 | Coray Tate, Jonathan Christensen, Paul Warburton and Tyson Blauer In recent years, athenahealth, eClinicalWorks, Epic, and MEDITECH have all released new acute care EMR platforms. Small and midsize organizations express high interest in these solutions, but adoption and development vary widely, and only athenahealth and MEDITECH currently have live customers. This report provides a snapshot of each solution’s current state and examines how well athenahealth and MEDITECH—the top-performing solutions in the 1–200 bed market—are meeting the needs of various departments and user groups. Note: Information about more longstanding acute care EMR platforms not covered in this research can be found on the KLAS website . Subject Expert Aaron Gleave Research Director FOR REALS? × Do you really want to unassociate "" from the "EMR Solutions" category? FYI, there ain't no going back... Oops, Never Mind Just Do It! FOR REALS? × Do you really want to unassociate "" from the "EMR Solutions" category? FYI, there ain't no going back... Oops, Never Mind Just Do It! We use cookies! 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