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* FIND YOUR PERFECT HEAT PUMP

Whether you’re a homeowner, self builder, developer, landlord, or business,
find the perfect ground source heat pump for your project with Kensa's heat
pump solutions.

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* * Self-Builds & Renovations

* HOMEOWNERS & SELF-BUILDERS

Kensa's design & support services coupled with a comprehensive range of
ground source heat pumps ensure homeowners enjoy significant energy
efficiency, bill savings & government funding.

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* Existing Properties

* EXISTING PROPERTIES

Ground source heat pumps are the most energy-efficient heating
technology available, so only a small proportion of the power needed to
run the heat pump will be affected by rising energy costs – the rest of
the energy comes from the ground.

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Kensa's grounds source heat pump make commercial sense for businesses,
providing a long-term, low-cost & low-carbon heating & cooling
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Utilising Kensa's Shared Ground Loop Array & our project management
services, new-build flats & houses can achieve carbon compliance &
enjoy low heating bills & billing independence.

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Kensa’s ground source heat pumps bring social housing communities
together to help eradicate fuel poverty & reduce heating bills. Using
cost-effective Shared Ground Loop Arrays, housing associations can
reduce carbon emissions on a huge scale.

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* LUXURY HOUSING DEVELOPMENTS

A ground source heat pump is the perfect heating solution for luxury
new-build homes. A highly efficient Kensa ground source heat pump can
fit discreetly inside a property to provide 100% of all heating and hot
water needs, plus cooling capabilities.

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* MARINE

Swimming pools, hot tubs, boat sheds, boats, water parks: you name it,
we've fitted it! Ground source heat pumps offer an energy-efficient
solution to heating & cooling water sources, as well as using water
sources to heat & cool buildings.

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* SCHOOLS

Ground source heat pumps are an ideal system for schools, as they are a
‘fit-and-forget’ technology which offers substantial carbon and cost
reductions.

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* GROUND SOURCE HEAT PUMPS

Explore Kensa's award-winning range of ground source heat pumps for British
properties. All manufactured by Kensa in Cornwall.

SEE ALL

* * Shoebox NX

* SHOEBOX NX

The Shoebox NX is a compact powerhouse with A+++ efficiency, quiet
operation, and a 25+ year lifespan. Engineered to exceed compliance
needs, the Shoebox NX is ideal for all property types, including
complex-to-decarbonise flats and terraces.

* Close
* Shoebox Ground Source Heat Pump

* SHOEBOX SERIES

Small but packing a punch, the award-winning Kensa Shoebox series
produces temperatures up to 65°C. It offers an efficient, practical &
affordable heating & hot water solution.

* Close
* Evo Ground Source Heat Pump

* EVO SERIES

The efficient Evo series features 7kW, 9kW, 13kW & 15kW single phase
models, & a 15kW three phase model. The elegant, simple-to-install, &
ErP A+++ rated Evo series offers a 15% gain in efficiency & low noise
outputs, perfect for medium to large homes.

* Close
* Kensa Q
Ground Source Heat Pump

* KENSA Q

The Kensa Q comprises of modular three phase models to provide tailored
outputs for high heating & cooling demands, providing greater
flexibility & compatibility with Building Management Systems

* Close
* Accessories

* ACCESSORIES

Kensa manufactures & supplies a range of accessories that complement
the full suite of Kensa ground source heat pumps

* Close
* Heat Pump Costs

* TYPICAL PROJECT COSTS

Explore a range of typical Kensa project costs & schematics to identify
how a ground source heat pump could fit with your project plans.

* Close

* Close
* Installers

* KENSA INSTALLERS

Installers are integral to the UK’s transition to low-carbon heating. Kensa
is continually building a network of trusted, recommended and experienced
installers across the UK.

SEE ALL

* * Installer Training

* YOUR TAILORED TRAINING PATHWAY

Kensa offers a free, progressive and tailored training pathway for
installers from all backgrounds. Start from the ground up or add to
your existing knowledge whilst learning at your own pace.

* Close
* MCS Umbrella Service

* SUPPORT FOR MCS COMPLIANCE

Kensa's MCS Umbrella supports installers to ensure projects meet MCS
standards, removing workload and providing useful learning
opportunities.

* Close
* Kensa Partner Network

* BECOME AN APPROVED KENSA PARTNER

Kensa's Partner Network recognises installers for their proven skills
and experience with ground source heat pumps and offers exclusive
member benefits.

* Close
* Installer Resources

* HELPFUL RESOURCES FOR INSTALLERS

Explore Kensa's top tips, training videos and useful installer
resources, whether you're new to ground source or upskilling.
* Close
* Find an Installer

* FIND A GROUND SOURCE HEAT PUMP INSTALLER

Kensa has a nationwide network of trusted installers to help with your
ground source heat pump project. Simply submit your plans and Kensa
will recommend the right installer for you.

* Close
* Training Centre Support

* TRAINING CENTRE SUPPORT

Kensa Heat Pumps is the UK’s number one ground source heat pump brand.
We offer ground source heat pump training for trainers in training
centres, sharing our extensive knowledge of ground source heat pump
fundamentals and best practices with your trainers and students.

* Close

* Close
* Funding

* GROUND SOURCE HEAT PUMP FUNDING

Get paid to install ground source heat pumps! Thanks to rewarding
incentives, there's never been a better time to invest in ground source
heat pumps

SEE ALL

* * Boiler Upgrade Scheme

* BOILER UPGRADE SCHEME

The Boiler Upgrade Scheme is a government-proposed scheme to deliver
grants of up to £7,500 towards heat pump installations in UK
households. The scheme, which was known as the Clean Heat Grant, is
intended to replace the Domestic Renewable Heat Incentive (RHI) from
April 2022 to 2028.

* Close
* Energy Company Obligation

* ENERGY COMPANY OBLIGATION (ECO)

The ECO supports retrofit efficiency works in the domestic sector with
an upfront grant, with a particular focus on vulnerable consumer groups
& hard-to-treat homes.

* Close
* Green Heat Network Fund

* GREEN HEAT NETWORK FUND

This scheme intends to help new & existing heat networks to move to low
& zero-carbon technologies.

* Close
* Social Housing Decarbonisation Fund

* SOCIAL HOUSING DECARBONISATION FUND

This fund will upgrade a significant amount of social housing stock to
an Energy Performance Certificate rating of C.

* Close
* Public Sector Decarbonisation Scheme

* PUBLIC SECTOR DECARBONISATION SCHEME

The Public Sector Decarbonisation Scheme is a fund dedicated to heat
decarbonisation & capital energy efficiency projects in non-domestic
public sector buildings across England.

* Close
* Ground Array Funding

* GROUND ARRAY FUNDING

Through this scheme, an investor funds the network – known as Shared
Ground Loop Arrays – to cover the most expensive aspect of the project.
In return, the investor can charge connection fees if they wish.

* Close
* ZERO

* ZERO

ZERO enables social housing providers and local authorities with a
housing stock of 3,000+ homes to access whole stock retrofit with no
upfront costs.

Kensa will manage the delivery of this, including the installation of
heat pumps, PV and batteries for a diverse range of building types.

* Close

* Close
* FAQs

* HEAT PUMP FAQS

Explore how heat pumps work & unearth useful advice on all things ground
source in this comprehensive introduction to our innovative technology

SEE ALL
* * * What is a Ground Source Heat Pump?
* What is the Efficiency of a Heat Pump?
* How do Ground Source Heat Pumps Compare to Other Heating Systems?
* How do Heat Pump Systems Work?
* What Compliance Standards can Heat Pumps Meet?
* * Can Heat Pumps Provide Cooling?
* What Heat Source can I use for a Heat Pump?
* What is a Water Source Heat Pump?
* What are Slinkies & Straight Pipes?
* * What are Ground Source Heat Pump Boreholes?
* What are Networked Heat Pumps?
* Can Ground Source Heat Pumps Reduce Air Pollution?
* What is a Cascaded System?
* Close
* Knowledge Hub
* Self-build & Private Homes
* Developers & Architects
* Commercial Projects
* Social Housing
* Manuals, Infosheets & Owner Docs
* Installer Guides
* Close
* About Kensa
* Meet the Team
* Job Vacancies
* Events
* Contact Us
* Sign up to E-news
* Close
* Our Vision
* The Big Picture
* The Big Plan
* Pioneering Progress
* Green Street
* Close

Menu
*
* Solutions

* FIND YOUR PERFECT HEAT PUMP

Whether you’re a homeowner, self builder, developer, landlord, or business,
find the perfect ground source heat pump for your project with Kensa's heat
pump solutions.

SEE ALL

* * Self-Builds & Renovations

* HOMEOWNERS & SELF-BUILDERS

Kensa's design & support services coupled with a comprehensive range of
ground source heat pumps ensure homeowners enjoy significant energy
efficiency, bill savings & government funding.

* Close
* Existing Properties

* EXISTING PROPERTIES

* Close
* Commercial Buildings

* BUSINESSES

Kensa's grounds source heat pump make commercial sense for businesses,
providing a long-term, low-cost & low-carbon heating & cooling
solution.

* Close
* Housing Developments

* DEVELOPERS

Utilising Kensa's Shared Ground Loop Array & our project management
services, new-build flats & houses can achieve carbon compliance &
enjoy low heating bills & billing independence.

* Close
* Social Housing

* SOCIAL HOUSING

* Close
* Luxury Housing Developments

* LUXURY HOUSING DEVELOPMENTS

* Close
* Marine & Leisure

* MARINE

* Close
* Schools

* SCHOOLS

Ground source heat pumps are an ideal system for schools, as they are a
‘fit-and-forget’ technology which offers substantial carbon and cost
reductions.

* Close

* Close
* Heat Pump Products

* GROUND SOURCE HEAT PUMPS

Explore Kensa's award-winning range of ground source heat pumps for British
properties. All manufactured by Kensa in Cornwall.

SEE ALL

* * Shoebox NX

* SHOEBOX NX

* Close
* Shoebox Ground Source Heat Pump

* SHOEBOX SERIES

Small but packing a punch, the award-winning Kensa Shoebox series
produces temperatures up to 65°C. It offers an efficient, practical &
affordable heating & hot water solution.

* Close
* Evo Ground Source Heat Pump

* EVO SERIES

* Close
* Kensa Q
Ground Source Heat Pump

* KENSA Q

The Kensa Q comprises of modular three phase models to provide tailored
outputs for high heating & cooling demands, providing greater
flexibility & compatibility with Building Management Systems

* Close
* Accessories

* ACCESSORIES

Kensa manufactures & supplies a range of accessories that complement
the full suite of Kensa ground source heat pumps

* Close
* Heat Pump Costs

* TYPICAL PROJECT COSTS

Explore a range of typical Kensa project costs & schematics to identify
how a ground source heat pump could fit with your project plans.

* Close

* Close
* Installers

* KENSA INSTALLERS

Installers are integral to the UK’s transition to low-carbon heating. Kensa
is continually building a network of trusted, recommended and experienced
installers across the UK.

SEE ALL

* * Installer Training

* YOUR TAILORED TRAINING PATHWAY

Kensa offers a free, progressive and tailored training pathway for
installers from all backgrounds. Start from the ground up or add to
your existing knowledge whilst learning at your own pace.

* Close
* MCS Umbrella Service

* SUPPORT FOR MCS COMPLIANCE

Kensa's MCS Umbrella supports installers to ensure projects meet MCS
standards, removing workload and providing useful learning
opportunities.

* Close
* Kensa Partner Network

* BECOME AN APPROVED KENSA PARTNER

Kensa's Partner Network recognises installers for their proven skills
and experience with ground source heat pumps and offers exclusive
member benefits.

* Close
* Installer Resources

* HELPFUL RESOURCES FOR INSTALLERS

Explore Kensa's top tips, training videos and useful installer
resources, whether you're new to ground source or upskilling.
* Close
* Find an Installer

* FIND A GROUND SOURCE HEAT PUMP INSTALLER

Kensa has a nationwide network of trusted installers to help with your
ground source heat pump project. Simply submit your plans and Kensa
will recommend the right installer for you.

* Close
* Training Centre Support

* TRAINING CENTRE SUPPORT

* Close

* Close
* Funding

* GROUND SOURCE HEAT PUMP FUNDING

Get paid to install ground source heat pumps! Thanks to rewarding
incentives, there's never been a better time to invest in ground source
heat pumps

SEE ALL

* * Boiler Upgrade Scheme

* BOILER UPGRADE SCHEME

* Close
* Energy Company Obligation

* ENERGY COMPANY OBLIGATION (ECO)

The ECO supports retrofit efficiency works in the domestic sector with
an upfront grant, with a particular focus on vulnerable consumer groups
& hard-to-treat homes.

* Close
* Green Heat Network Fund

* GREEN HEAT NETWORK FUND

This scheme intends to help new & existing heat networks to move to low
& zero-carbon technologies.

* Close
* Social Housing Decarbonisation Fund

* SOCIAL HOUSING DECARBONISATION FUND

This fund will upgrade a significant amount of social housing stock to
an Energy Performance Certificate rating of C.

* Close
* Public Sector Decarbonisation Scheme

* PUBLIC SECTOR DECARBONISATION SCHEME

The Public Sector Decarbonisation Scheme is a fund dedicated to heat
decarbonisation & capital energy efficiency projects in non-domestic
public sector buildings across England.

* Close
* Ground Array Funding

* GROUND ARRAY FUNDING

* Close
* ZERO

* ZERO

ZERO enables social housing providers and local authorities with a
housing stock of 3,000+ homes to access whole stock retrofit with no
upfront costs.

Kensa will manage the delivery of this, including the installation of
heat pumps, PV and batteries for a diverse range of building types.

* Close

* Close
* FAQs

* HEAT PUMP FAQS

Explore how heat pumps work & unearth useful advice on all things ground
source in this comprehensive introduction to our innovative technology

Section Navigation

ABOUT NAVIGATION

* About Us
* Meet the Team
* Job Vacancies
* Contact Us
* Sign up to E-news

PAGE NAVIGATION

* How do Networked Heat Pumps work?
* Where do Networked Heat Pumps work?
* What are the benefits of Networked Heat Pumps?
* How much do Networked Heat Pumps cost?
* Ground source for the price of air source
* How can Networked Heat Pumps help achieve Net Zero?
* What is an Ambient Temperature Heat Network?
* What are the advantages of using an Ambient Temperature Heat Network?
* Testimonial
* What is a Shared Ground Array?
* How are Networked Heat Pumps different to traditional district heating?
* Heating efficiency through the generations

Get a Quote

Home » Networked Heat Pumps

NETWORKED HEAT PUMPS

A DECARBONISATION SOLUTION FOR OVER 60% OF UK HOMES

Networked Heat Pumps provide heating and cooling for multiple properties and are
the solution to providing low-carbon heat to entire communities for the lowest
cost and grid impact.

Encompassing two or more low-carbon Ground Source Heat Pumps connected to
in-street pipework which absorbs heat at a year-round constant 10°C and delivers
it to individual heat pumps in people’s homes, Networked Heat Pumps can give
millions of homes access to heating that is three times more efficient than gas
boilers.

Networked Heat Pumps are perfectly suited for new-build developments, terraced
streets, tower blocks and tenements, avoiding the space constraints faced by air
source heat pumps making traditional district heating unviable in mid-density
housing.

JUMP TO:

* How do Networked Heat Pumps work?
* Where do Networked Heat Pumps work?
* What are the benefits of Networked Heat Pumps?
* How much do Networked Heat Pumps cost?
* What funding is available for Networked Heat Pumps?
* How can Networked Heat Pumps help achieve Net Zero?
* What is an Ambient Temperature Heat Network?
* What is a Shared Ground Array?
* How do Networked Heat Pumps differ from traditional district heating?

KENSA’S VISION FOR A 21ST CENTURY GAS GRID EQUIVALENT

The methods used to decarbonise and electrify heat in the UK will have profound
implications for future power supply and demand.

Research by Element Energy shows that Networked Heat Pumps and heat flexibility
could save up to £15.1 billion/year in electricity system costs between now and
2050.

Britain’s annual electricity consumption could be reduced by up to 24 TWh a year
in 2050, almost as much as the estimated total annual output of Hinkley Point C
nuclear power station.

Kensa is actively working to install Networked Heat Pump solutions across the UK
with award-winning heat pump products, market-leading installation delivery
services, and innovative funding offers.

DISCOVER KENSA’S VISION

HOW DO NETWORKED HEAT PUMPS WORK?

Networked Heat Pumps are connected by an Ambient Temperature Heat Network to
Thermal Energy Sources from which Shared Ground Arrays harness heat.

HOW DO NETWORKED HEAT PUMPS WORK INSIDE A HOME?

When an individual household calls for heating, hot water, or cooling, the heat
pump inside upgrades or downgrades the thermal energy from the network to
deliver optimum comfort when needed.

HOW EFFECTIVE AND RELIABLE ARE NETWORKED HEAT PUMPS?

Networked heat pumps do not require additional heat sources; the ground source
heat pump provides 100% of the property’s needs. They operate efficiently all
year round, keeping homes consistently comfortable.

DO NETWORKED HEAT PUMPS PROVIDE INDEPENDENT HEATING?

A heat pump unit is installed in each property so that end users can control
their own heating and energy bills. They can easily switch between energy
tariffs and only have to pay for their heat consumption.

WHERE DO NETWORKED HEAT PUMPS WORK?

Networked heat pump systems are infinitely scalable, tailored to meet the heat
demand and suit the site’s layout.

As networked heat pumps mimic the gas grid, a study by Regen modelled that 80%
of UK homes would be suitable to switch.

Networked heat pumps best suit newbuild housing, flats, densely distributed
semi-detached homes and terraced housing – property types typically considered
‘hard to decarbonise’.

Networked heat pumps can significantly benefit housing associations, developers
and housebuilders within high-volume housing sectors.

> Networked ground source heat pumps are an eco-friendly alternative to fossil
> fuels, a quiet and reliable option against air source heat pumps, and a
> space-saving, less wasteful solution than central plant.
>
> David Broom, Managing Director, Kensa Contracting

WHAT ARE THE BENEFITS OF NETWORKED HEAT PUMPS?

HIGHER EFFICIENCY

Ground source heat pumps produce 3 to 4kWh of heat energy for every 1kWh of
electrical energy, making them 300-400% efficient. According to Which, a typical
boiler is only 90% efficient. Read more.

CONSISTENT COMFORT

Networked heat pumps emit a more constant, ‘ambient’ temperature heat than a
boiler (which provides intense bursts of high-temperature heat). This low flow
temperature lends itself to underfloor heating or modern, larger surface area
radiators.

EASY TO INSTALL

A networked heat pump is easily installed in an airing cupboard or kitchen
cabinet. It can integrate with standard home heating controls, as well as other
renewable technologies like solar.

HASSLE-FREE

Networked heat pumps have no annual servicing requirements and need minimal
maintenance. With a design life of 20 – 25 years for the ground source heat
pump, the underground infrastructure can last 100 years.

NO COMBUSTION

Avoiding the use of flammable gases, networked heat pumps conform to fire safety
and building regulations, safely delivering heating and hot water.

> Not all electric heating is equal: technologies like networked ground source
> heat pumps and thermal batteries can provide greater efficiency and
> flexibility
>
> Aurora Energy Research

HOW MUCH DO NETWORKED HEAT PUMPS COST?

With Kensa’s ground array funding offers, Networked Ground Source Heat Pumps can
cost less than Air Source Heat Pumps.

A report by Element Energy modelled specifically on the most common UK housing
type at scale deployment, upfront capital costs are roughly 8% (£900) lower, and
annual running costs are 18% (£290/year) lower.

Networked ground source heat pumps have the lowest running costs of any heating
system because of their exceptional efficiency. This results in reduced running
costs and cheaper energy bills.

Element Energy found that heat pumps are three times more efficient than gas
boilers. Read more about how ground source compares to other heating
technologies.

GET A QUOTE

GROUND SOURCE FOR THE PRICE OF AIR SOURCE

WHAT FUNDING IS AVAILABLE FOR NETWORKED HEAT PUMPS?

Contact us to investigate the grants and subsidies available to you, including
zero-cost infrastructure through Kensa’s funded ground arrays, bringing to your
development the benefits of ground source for the price of air source.

FIND OUT MORE ABOUT FUNDING

WHAT IS SPLIT-OWNERSHIP?

The networked heat pump model allows a unique opportunity to separate the cost
of the heat pumps from the ground array – the most expensive aspect of the
project – this is called ‘split ownership’.

A report from Regen recognises that ‘split ownership’ business models allow
ground source heat pumps to be cost-competitive with air source heat pumps.

External investors like utility companies own the heat network infrastructure.
This leaves property owners, developers and/or social landlords responsible for
providing only the heat pump and internal distribution system, reducing risk and
lowering upfront costs.

The utility can fund and look after the heat network infrastructure, just as
utility providers do today for gas and other networks such as water,
electricity, data, roads and waste disposal. They can charge connection fees in
return if they wish to recoup costs, similar to the gas network standing charge.

WHO ARE KENSA UTILITIES?

Kensa Utilities Funded Ground Arrays enable house builders, landlords and
developers to install ground source heat pumps for the price of air source heat
pumps.

Kensa Utilities is an infrastructure asset company that funds, owns, and
maintains Shared Ground Arrays and External Ambient Temperature Heat Networks
that serve heat pump installations.

Kensa Utilities is the first-ever Networked Heat Pump provider to be registered
with the Heat Trust to protect heat network customers and ensure, through
regular audits, that standards of heating delivery and customer service are at a
high level.

CASE STUDY: LONGHURST GROUP NEW BUILD DEVELOPMENT

56 Kensa heat pumps helped Longhurst Group achieve carbon compliance in their
new housing development in Cambridgeshire.

The project utilised funding from Kensa Utilities and used Kensa Contracting for
the project delivery.

Read case study: Longhurst Group New Build Development

GET ADVICE ON GROUND ARRAY FUNDING

HOW CAN NETWORKED HEAT PUMPS HELP ACHIEVE NET ZERO?

THE FUTURE OF HEATING AND COOLING

Helping to achieve zero emissions in the UK by 2050, they are a scalable,
sustainable, low-cost and low-carbon alternative to fossil fields and
traditional district heating.

NO POLLUTION

Heat pumps produce no point-of-use pollution or emissions, so they significantly
improve air quality and cut carbon emissions. Analysis by Karlsruhe Institute of
Technology found that GSHPs produce 77% less emissions than gas.

SMART CITIES

Ground source heat pumps with shared ground loop arrays offer unique benefits
when incorporated with smart energy grids to balance demand, costs and carbon.

BALANCING DEMAND

Networked Heat Pumps support the electrification and decarbonisation of heat,
allowing integration with smart energy systems and opportunities for aggregated
energy demand.

WHAT IS AN AMBIENT TEMPERATURE HEAT NETWORK?

The ambient temperature heat network acts as a thermal energy supply grid, which
circulates low-grade heat sourced from the ground and/or water or waste heat
processes around a network of pipes filled with antifreeze fluid, to networked
heat pumps.

The heat pumps can either heat a building – lowering the network’s temperature a
little – or cool a building – warming the network’s temperature a little. When
the temperature fluctuates, the thermal energy sources rebalance the temperature
of the network.

AMBIENT TEMPERATURE

The term ‘ambient’ is used to describe the temperature in the distribution
pipework, which ranges between -5°C to +20°C. The individual networked heat
pumps upgrade this to between 50°C and 65°C for heating and hot water in
response to demand from a property.

These ‘ambient’ temperatures are significantly lower than the temperatures
circulating in a traditional fossil fuel network or central plant. This lowers
the risk of heat losses between the pipe and the ground and increases the
efficiency of networked heat pumps compared to central plant systems.

WHAT ARE THE ADVANTAGES OF USING AN AMBIENT TEMPERATURE HEAT NETWORK?

GRID-BALANCING & LOAD-SHIFTING

The temperature of the ground and/or water is stable all year round. Ground
source heat pumps can run at any time of day or night without loss of efficiency
or noise disruption. The grid is at its lowest in carbon when there is a high
supply of renewables such as wind and solar. These low-carbon periods also tend
to correlate with times when electricity is cheapest and can be accessed through
dynamic electricity tariffs.

By using smart controls, plus time-of-use tariffs and thermal storage, networked
heat pumps can maintain the comfort levels of the property and also lower the
carbon intensity and running costs of the system; we call this ‘load-shifting’.

GROUND SOURCE HEAT PUMPS OFFER UNIQUE GRID-BALANCING POTENTIAL

The Low Carbon Heat Study by Element Energy found that by electrifying the grid
via networked heat pumps, the overall required investment in electrical
generation and infrastructure will decrease. An alternative study by Aurora
concluded that networked ground source heat pumps can bring £40bn savings in
grid upgrades to 2050 (relative to a more air source heat pump-heavy scenario).

> Installing GSHPs in every British home with a heat pump, rather than in 15% of
> such homes, would result in savings of 24 TWh per year in 2050. This is
> roughly equal to the expected annual generation of Hinkley Point C6.
>
> Element Energy

ENERGY STORAGE

An ambient temperature heat network can balance energy demand and assist load
shifting by storing thermal energy for later use, for example, storing waste
heat from cooling during the summer in the ground where it can later be utilised
for heating in the winter. We call this ‘Inter-seasonal Energy Storage’.

The heat generated by a networked heat pump can also be stored in Phase Change
Materials – such as thermal batteries, and also the fabric of a building. A
homeowner could recharge their hot water cylinder through the night when demand
and price are lowest – ready to use the next day when the home needs it.

LOW-COST COOLING

With the climate increasingly getting hotter and heat waves becoming more
frequent, the overheating of buildings is becoming a bigger risk. Networked heat
pumps can provide low-cost cooling for a comfortable living environment all year
round without harming the environment or contributing to overheating.

Passive cooling utilises the fact that the ground temperature is typically lower
than the indoor air temperature and can gently lower room temperatures to a
comfortable level for a minimal cost. Ground source heat pumps can also provide
active cooling by operating in reverse mode and circulating chilled water;
however, this comes at a higher cost.

The system allows the heat to be recycled rather than wasted into the
atmosphere, as with traditional air conditioning, which is also much more
expensive. The excess heat displaced by cooling goes back into the network to
recharge the ground array.

GET ADVICE ON COOLING

CASE STUDY: THE MILL, TIRION HOMES

Working in partnership with Sero Energy and Tirion Homes, Kensa installed
passive cooling at The Mill – a newly built urban village on the outskirts of
Cardiff.

Passive cooling kept the living rooms cooled at a comfortable 21°C throughout
two summer heatwaves, whilst the temperatures in the other non-cooled rooms in
the house were recorded at highs of +28°C.

COOLING WITH GROUND SOURCE

WHAT IS A SHARED GROUND ARRAY?

A Ground Array is the submerged external pipework infrastructure used to
transfer heat energy from a thermal energy source into an ambient temperature
heat network and back again in an ongoing energy transfer cycle.

Shared Ground Arrays can be utilised for two or more premises, bringing cost,
energy and mobilisation-saving benefits compared to single Ground Arrays feeding
individual premises.

They can consist of Closed Loop: Boreholes, Slinkies, Pond Mats, or Open Loop:
Boreholes. The shared ground arrays can last for 100 years, providing a
long-lasting renewable energy utility infrastructure.

WHAT HEAT SOURCES CAN BE USED WITH A SHARED GROUND ARRAY?

Many heat sources can provide and store thermal energy for shared ground arrays.
The temperature of these heat sources remains stable 24/7, 365 days a year.

Naturally occurring heat energy is predominantly stored solar energy, which is
regularly replenished through direct sunlight and indirectly through rainfall.

Sometimes referred to as ‘shallow geothermal’, this solar energy is different
from deep geothermal heat, which is generated from the earth’s core and
extracted by digging much deeper underground.

Various man-made sources produce thermal energy, usually waste heat, which can
be captured and used as energy boosters to enhance networked heat pumps’ heating
and cooling efficiencies.

These include Air conditioning; Data centres; Supermarket refrigerators; Tube
lines; Cooling PV panels; and Electricity transformers.

RELATED CONTENT

NEWS: KENSA LAUNCHES HOW TO VIDEO FOR DISTRICT HEATING WITH HEAT PUMPS

Summary: Kensa Contracting launches new film, ‘Community Heating – How To:
District Heating with Ground Source Heat Pumps‘ Demonstrates the diverse energy
sources available for ground source heat pumps to deliver the UK’s low carbon
heating ambitions. Read the full article at KENSACONTRACTING.COM The scope for
mass deployment of ground source heat pumps has…

--------------------------------------------------------------------------------

VIDEOS: SHARED GROUND LOOP ARRAY GROUND SOURCE HEAT PUMPS IN TOWER BLOCKS

This Kensa Contracting commissioned motion graphic depicts the key stages for
the installation of Kensa Shoebox ground source heat pumps into individual flats
in tower blocks, connected to shared ground loop array boreholes. For more
information on this application click here. *Please note: the Non-Domestic RHI
funding stream mentioned in this video has now expired….

--------------------------------------------------------------------------------

VIDEOS: HOW GROUND SOURCE HEAT PUMPS CAN COMBAT OVERHEATING

Overheating is an issue that needs to be faced when looking at the design of
multiple occupancy buildings. This video explores how “Shared Ground Loop
Arrays” with ground source heat pumps can avoid the common overheating problems
associated with district heating losses, and also provide passive cooling for
free. *Please note: the Non-Domestic RHI funding stream…

--------------------------------------------------------------------------------

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REVIEW US

Kensa Heat Pumps
4.9

Based on 97 reviews
See all reviewsWrite a review

Caroline C.
vor einem Monat

Great service and technical advice from Tom, Jordan and the rest of the team.
Very impressed with... their level of knowledge and professionalism. Super nice
to deal with and always happy to take the time to explain things.read more
Edward F.
vor 3 Monaten

I have 2 13kw units installed and they have been running smoothly for the past 2
years without... problems. Recently contacted Kensa for some advice and they
replied very promptly. Excellent product and service.read more
Dave H.
vor 6 Monaten

Kensa were the most Professional company we used throughout our new build, the
customer care... before, during and after the installation of our ground source
heating system was outstanding.Yesterday we had an electrical issue with our 7k
compressor unit, I called the Chacewater department and spoke to Tom Morris from
Technical support he guided me through the fault finding process on the phone,
diagnosed the problem and had the new parts sorted for me to collect in 15mins
of our phone call!Top service!I would highly recommend Kensa to anyone!read more
Matthew E.
vor 6 Monaten

Customer service and technical help is second to none. I’d go as far to say Todd
on installer... development team is my heroread more
Rob B.
vor 7 Monaten

A Recent installation of 6no EVO15kw kensa heat pumps and one unit failed. Spoke
with technical we... had an immediate response from post install technical.
Jordon from Kensa was on site asap located the fault fixed tested and the heat
pump back in full working order, amazing response cannot fault kensa from
enquiry to commissioning its 100% all the way, thanks to everyone,read more
Mike S.
vor 8 Monaten

Just a fantastic company, with unparalled after sales service.I purchased a
ground source heat... pump from Kensa 16 years ago, and the last couple of days
I have had a problem with the programmer. Jordan, from their Technical Support
Department was happy to spend a couple of hours on the phone with me today
patiently talking me through the issues and getting my unit up and running
again.What company is prepared to spend time on you these days,16 years after
you last gave them a penny? How many would just refer you to an emergency
engineer, if that!Kensa really are a first class British engineering success
story. Great products and brilliant customer service. If you are thinking heat
pump, ground or air source, you must contact them and put them in the mix in my
opinion.read more
Mark B.
vor 8 Monaten

A excellent well run training program with all facilities you could ask for
including actual units... and live programmers to play with.We had Todd running
our training who was super helpful, informative and patient.The tour of the
assembly line and workshop is great and the passion of the staff for there
products is inspiring.read more
Old Barn T.
vor 8 Monaten

The Kensa Heat Pump has worked perfectly with no faults for 11 years.
Unfortunately the pressure... has dropped on the underfloor heating circuits so
the heat pump has gone into a fault mode. I emailed Kensa tech support and they
responded immediately with a call and advice followed by a helpful email . What
amazing first class service. Thank you Kensa.. Highly recommendread more
David G.
vor 8 Monaten

Brilliant aftersales .....erm 18 years after sale :). Had my heat pump installed
in 2006 and ove... the years had very few issues but even now after all this
time technical team take the time to support my queries and to walk me through
them in detail. Can you imagine any other mechanical manufacturer gladly
honouring a purchase nearl 20 years later? Well done guys the way good
businesses should behave.read more
Green Resource Heating L.
vor 8 Monaten

One of the best heat pump training courses i have been too.Very detailed, lots
of information and... a factory tour to see it all happening.100%
recommendedread more
Anne B.
vor 11 Monaten

After eight years our heat pump developed problems and late on a Friday
afternoon Carl one of the... problem solving team guided us over the phone
through the steps that were needed to restore the system. His patience and
clarity of instructions were inspirational thank you Carl.read more
Caragh B.
vor 11 Monaten

Brilliant service from Karl in Technical support. He helped me over the phone
for just under an... hour, explained how my system worked in great detail. MY
Kensa Heat pump is over 11 years old and with his detailed analysis I was able
to solve the issue. Excellent service and saved me a call out charge. Thank you
so much.read more
Josh E.
vor 12 Monaten

I attended Kensa for a training day. Todd delivered the training and did an
excellent job. He’s an... extremely knowledgeable guy and really interesting to
learn from.read more
Jenny W.
vor einem Jahr

Technical support amazing. Above and beyond expectations, incredibly
knowledgeable and willing to... help. Jordan excellent. Many thanksread more
Susan B.
vor einem Jahr

Recently moved house inherited a Kensa twin compressor, found the technical
enquiries line so... helpful. Engineers were brilliant, it’s a new technology
for me and the engineer was incredibly helpful and gave me all the time I
needed.read more
Hope A.
vor einem Jahr

Technical support from Carl was first class, talked me through the whole
process, rectified the... fault and went above and beyond in helping including
sending a post call email with additional information. Neilread more
John
vor einem Jahr

The Tech Support engineer at Kensa was incredibly helpful in diagnosing the
problem with my 14 year... old system, and then talking me through installing
the replacement parts. Excellent support.read more
Daniel B.
vor einem Jahr

Superb technical support, which quickly resolved a minor issue I experienced.
John W.
vor einem Jahr

Technical issue with pressures cropped up on 30th December:not a great date.
Straight through to... technical support who did a super job of talking me
through things (I am no engineer) to get the pump back on line so that I can
sort things myself going forward and avoid repeats. Great service.read more
Guy H.
vor einem Jahr

Whilst I've experienced a few teething issues and integration challenges with my
new Kensa Shoebox... heat pump/ heating system and there have been a few
challenges with integration, the constant level of support when needed from the
Kensa has so far been excellent. Always on hand and really helpful in trying to
find solutions to any encountered problems.read more
Peter M.
vor einem Jahr

Great Customer Service! Tom kindly led me through some diagnostic until the
pressure problem was... found and then once again my Kensa M150-TIH-OK fired up.
No need for an engineer call out and heat again! Thanks Tomread more
BAZ 1.
vor einem Jahr

Had an issue with my system. Janine dealt with my issue. She was brill. Called
me back when she... said she would, and checked up. Engineers were pleasant and
helpfull. Great allround service from Kensa. Rather rare these days.read more
kerry H.
vor einem Jahr

Spoke to a amazing lady cause janinewho helped me today get my heating back on
on after lots of... phone calls and a week with no heating shes the only person
that offered and able to help thank you janine merry Christmas:)read more
Raymond K.
vor einem Jahr

I can honestly say that the service I have received from Kensa on the two
occasions when we have... had problems with our heating system has been
outstanding. David on the first occasion and Carl on the second were really
committed to resolving the problems, which they did - very patiently, I might
add. Carl also sent some useful reference material. The company's record-keeping
was also impressive. If another manufacturer provides such good after-sales
service, I haven't come across it yet.read more
steve C.
vor einem Jahr

Kensa have provided me with 2 Heat pumps and detailed telephone support over 10
years. They are... very responsive to queries and problem-solving, and also do
spare parts within days on request. I would recommend them as the best Heat Pump
supplier and support service in the country. Support from Tom was much
appreciated.read more
Fiona L
vor einem Jahr

Fantastic tech support from Jordan at Kensa engineering. I was trying to locate
a part for another... make (continental) of heat pump without success. I was
hoping Kensa could supply an alternative that would work even if not the
original part. I sent a photo....no labels or part numbers. Jordan identified it
explained it wasn't a part they could support as it was not a standard one
supplied with any kensa products. He immediately emailed me a photo of the part
its number and where to find it.Genuine honest help freely given. Thanks Jordan
and Kensa.read more
D C.
vor einem Jahr

I find Kensa Heat Pumps staff very helpful and there heat pumps very reliable.I
installed a 6kw... heat pump in a 287 sp m, Scotframe Timber Frame House
(factory insulated), Sealed to Passive house Airtightness 5 years ago.The heat
pump copes very well with heat requirement of the underfloor heating and the
DHW.If you are considering a Ground source heat pump, make it a Kensa Heat
Pumpread more
Sarah A.
vor einem Jahr

Excellent help from Tech Support guiding me through some maintenance issues with
our system. Great... to get a follow up e-mail with even more info. Thanksread
more
Neil H.
vor einem Jahr

This morning, after 10 years of smooth running our Kensa heat pump threw a low
pressure fault code.... I phoned up Kensa’s technical department (Tom Worth) who
talked me through a temporary fix and then explained how to top up the pressure
on the ground loop (there was no mains water feed already installed). I’ve now
done it and it is working fine again.Excellent service - thank you!read more
Andrew B.
vor einem Jahr

tec back up was excellent, very knowledgeable and helpful the customer after
sales service is great... a lot of other companies need to learn from kensa how
to treat customers. thank youread more
Ruksy W.
vor einem Jahr

Really grateful for the help and support received from Carl. He was very
knowledgeable and very... friendly. Ended the call with him feeling much more
relieved and confident. Would highly recommend this companyread more
Jon G.
vor einem Jahr

Had technical issue with heat pump, spoke to Carl who was extremely
knowledgeable and very helpful.... Highly recommended. Excellent serviceread
more
Julie D.
vor einem Jahr

Great technical help from Tom and accounts department, just waiting for goods to
arrive in the next... day or so.read more
Paul C.
vor einem Jahr

Refreshing to get such a good customer service, called on a Friday afternoon at
4.15, spoke to Tom... in technical for help diagnosing a problem with a very old
ground source unit.Within minutes we had the unit apart and found the issue, new
parts on their way to resolve.Great service and advice to get the heat back up
and running as soon as possible.Highly recommend Kensaread more
Callum O.
vor einem Jahr

Been working along side kensa/ Andrew glasby who has been amazing with the
training he’s provided... to me and always a phone call away if I ever had any
problems with any heat pumps. Great engineer to work along side. Thank youread
more
Ian C.
vor einem Jahr

In the ten years since installing my system I have only needed to contact Kensa
a few times and... they provided first class technical support.Just recently
support helped me via the phone fault find an issue I was having and quickly
helped me resolve the problem.read more
Philip N.
vor einem Jahr

The second time I have needed to contact Kensa Technical support since
installing our GSHP in 2006... and as previously they responded almost
immediately to my e-mail , were knowledgable, courteous and service orientated.
Thank you Carl Jackaman and well done Kensa - a Great British Company! Philip
Nierop Exeterread more
Richard B.
vor einem Jahr

Both Jordan and Tom were extremely helpful and patient working through my
problem - thanks !
Andrew T.
vor einem Jahr

Excellent customer service provided by knowledgeable UK based team including
detailed remote fault... finding support via video calls and messages followed
by part supply. I would definitely recommendread more
Harriet H.
vor einem Jahr

We have had a Kensa Heat pump for 7 years and when I have contacted the Help
Desk they have been... extremely helpful. Makes life so much easier when you can
speak to someone and fix any problems without having to call an engineer
out.read more
Trevor A.
vor einem Jahr

Thanks for your technical support excellent service most firms sell a product
and as soon as it... gets to 12 months old they don’t want to know kensa heat
pumps are totally different they stand by there equipment and the couple of
faults were sorted over the phone very good serviceread more
Mark M.
vor einem Jahr

rang the tech desk to pick their brains at quarter to five on a Friday evening
and and Jordan(... certified kensa guru) gave me a walk through of the system
and helped me locate the fault. absolute superstar system back up and
runningread more
Graeme B.
vor einem Jahr

Great response from Andy today to pull us out of the poo. Nothing was too much
bother and he was a... great help.read more
James M.
vor einem Jahr

Fantastic company. Customer service is there number one. In a market with newly
emerging concepts... and ideas they are patient with me whenever I ring as I
don’t understand it all. They will talk you through all menus and any issues you
have. Tech services are great. Thanks for all your help.read more
Tim B.
vor einem Jahr

We have had a Kensa heat pump for many years as early adopters of the
technology. It has been... really reliable with minimal problems. We contacted
Kensa today as the unit had lost all power. We got straight through to the
technical department with no queue and no call centre involved. Carl was really
knowledgeable and helpful and we were back working and with heat within the
hour. No spare parts required either. Thanks Carl and thanks Kensa for such
great service😊read more
David T.
vor einem Jahr

First rate service. Immediate, courteous response from Tom followed up by same
day fault... resolution. If only more Companies were as attentive and
dependable! My system is more than 12 years old and has been very reliable and
cost effective but it's still good to know that if/when back up is needed that
it's as good as this. Highly recommended.read more
Fred R.
vor einem Jahr

Very helpful tech support. Carl was willing to help me diagnose a problem with a
system even though... the problem was not with the Kensa unit itself.read more
Susie G.
vor einem Jahr

5 ***** are inadequate! Tom in the Technical Team was exemplary! Could not
recommend this company... and its Customer Service more highly!! Thank you so
much!!! Susie G, South Northamptonshireread more
Gavin F.
vor einem Jahr

Needed some technical support and received excellent advice. My system has been
operating... faultlessly since 2014 and we’re very pleased with the technology.
My call was answered immediately and my query was clearly dealt with by an
expert. Many thanks.read more
4-E L.
vor einem Jahr

Great help from Jordan and a great product.👍🏻👍🏻👍🏻&... #x1f44d;🏻read more
Keith R.
vor einem Jahr

I used the tech support today along with an engineer.Couldn't be
easy,clear,concise instruction.Top... service.read more
Greg S.
vor einem Jahr

Excellent service from Carl and the tech ream at Kensa. Got to the bottom of the
issue over a... number of calls. Thorough, knowledgeable and attentive. This
kind of customer service/support is quite rare these days. Well done Kensa.read
more
neveradull M.
vor einem Jahr

Had some control issues with U/F heating had to rule out heat pump as being the
source spent best... part of 2 hours on phone with Tom from Tech support who was
amazing. Talked me through every step and why we were testing various bits to
rule out things stage by stage. Ended up changing some parameteers but the heat
pump is working as expected.read more
Hen G.
vor einem Jahr

This is a friendly and approachable company that have been so helpful. Our first
time using a heat... pump and they have gone above and beyond to ensure we have
everything in place and that all the materials reach us in time. I will
definitely be using this company again and would highly recommend them to anyone
that wants to install a heat pump. Thank you so much for all you have done and
we can wait to show it to everyone. This is definitely a 5* company!read more
Annie
vor 2 Jahren

We are delighted with the support we have received from Jordan on the Tech
Support Team (Truro). I... know nothing about technology and yet he carefully
guided me through some queries we had about our newly installed ground source
heat pump. He was very patient as he guided me as I navigated the control panel.
It has given us enormous confidence in the Kensa team and I know that no
question is either too silly or too small. Thank you!read more
john C.
vor 2 Jahren

I was very happy with the good customer service from Tom Hughes andTom cosier
over an issue with... my Kensa 3 phase heat pump I must give them 10 out of 10,
but I was really disappointed with the attitude of CarlHe really put me off. It
really makes such a difference as a customer howone is treated. I have had good
service from Kensa and would not like thisincident to effect the future service
that I hope Kensa will provide.read more
Julian R.
vor 2 Jahren

My Family purchased a Kensa Evo Heat Pump in 2020 and Project Managed its
installation. It has been... everything we could have hoped for. Hot Water and
Heating throughout our newly extended property on the Lizard.We have, however,
encountered one ongoing problem, not with the Kensa Heat Pump but with the
Immersion Heater fitted to the Advance Appliances "Super Duplex Hot Water Tank.
The Thermco Immersion Heater pre-fitted to the Hot Water Tank failed after just
four months (April 2021). Advance supplied a replacement and reimbursed our
associated Plumbing costs. The replacement Immersion Heater, an identical model
from a 2018 batch lasted just nine months, failing in January 2022. Advance
supplied another identical Thermco replacement, again from the same batch. This
time, they were reluctant to reimburse our Plumbing costs.Given that this
ongoing failure could only be due to 1) a faulty batch of Immersion Heaters or
2) something in our Bore Hole water, we paid to have our water tested for
Chlorides and found a low reading of 57 per mg/l (PVC guide max 250 mg/l). The
second replacement Immersion Heater supplied by Advance, again, an identical
unit, failed in March 2021 lasting just three months!We contacted Kensa Customer
Technical Support in Truro and they were rightly concerned. They sent one of the
excellent Team came over quickly as possible and emptied the Hot Water Tank,
flushed and cleaned it and refitted a new Tesla Immersion Heater. He also took
away photos and water samples for further investigation. We now await the
results.It has been an extremely frustrating series of events that shows that,
however excellent and efficient the Kensa EVO Heat Pump is - and it is!, a minor
component of the whole setup can completely cause problems and, effectively,
close the system down. We are indebted to Kensa Technical Support in Truro for
getting involved and searching for the both the cause and the long term
solution.Julian D Rand MBEread more
Mark P.
vor 2 Jahren

As an installer, Everytime I ring technical support, always very helpful and get
the problem... sorted, one of the best technical support I speak toread more
Rafal W.
vor 2 Jahren

Super miły personel I szybki rozladunek.
Sarah W.
vor 2 Jahren

Great company and GSHP. After nearly 8 years of continuous operation our trusty
heat pump developed... a fault. I called Kensa technical support services and
despite having very little experience in this area was patiently talked through
the investigation by Carl Jackaman until we had successfully diagnosed the
fault. After fitting the required part, everything is now up and running again
and I can not speak highly enough of their technical support services.read more
Chris S.
vor 2 Jahren

Excellent support diagnosis over the telephone, replacement part arrived next
day and we were back... up and running in less than 24hrs. Well done Carl &
Kensaread more
George G.
vor 2 Jahren

Excellent tech support from Carl Jackaman - who stepped in for colleagues at
really busy times due... to the end of RHI and guided my installer through the
set to run process to get my heat pump running, thanks Carlread more
Roger W.
vor 2 Jahren

Very professional outfit.
Tracy C.
vor 2 Jahren

Have had a heat pump supplied by Kensa since our house was built 14 years ago.
It has been... absolutely excellent. Extremely economical, without any servicing
issues. A recent problem occurred when a capacitor failed. Technical support was
immediate ( they replied to my enquiry with one hour ). They supplied the
necessary replacement part over night. Special thanks to Carl (K? ) who was
particularly knowledgeable,helpful and even telephoned to check that the repair
had gone well. Can not praise him and Kensa enough. Definitely the best customer
service we’ve ever experienced. Many thanks Carlread more
Nick P
vor 2 Jahren

I have now been using our Kensa dual compressor Shoebox heat pump for 7 years.
Other than being... slightly noisy, the system has been faultless and produces
hot water every day of the year.Well worth the investment.read more
Iain M.
vor 2 Jahren

Diagnosis of a fault with an 8 year old twin compressor 24 kw heat pump was
carried out remotely by... Carl Jackaman of the Kensa technical department in
conversation with an electrician on site today. The diagnosis and solution were
completed successfully. Carl could not have been more helpful or patient in
taking the electrician and myself through every step required, including the
arrangements for the spare parts to be despatched.5 stars thoroughly
deserved.Iain Milligan11 January 2022read more
Julie M.
vor 3 Jahren

My son has a Kensa Heat Pump that isn't working. His landlord is no help! My
husband phoned Kensa... and an engineer tried his best over the telephone to
give advice to get the pump working. Almost successful but we didn't have the
tools needed. They were able to recommend sustainable energy engineers to
assist. Excellent service from Kensa.read more
Damian V.
vor 3 Jahren

This is a comment about Kensa support.My 12-year-old heat pump developed an
intermittent fault by... which the pump failed to start. It got worse over a few
days until it no longer worked at all. (Not surprising in such an old machine).I
phoned Kensa support and in seconds I had a diagnosis, and a new part was on
it's way to me. As I didn't want to fit the part myself, the support people put
me in touch with a local plumbing and heating expert. Unfortunately, he fell ill
and took time off work, so my wife and I took on the task ourselves, following
telephone guidance from Kensa support.Incidentally, when we first had the heat
pump, we were confused about how to get the best from it, but we found out then
that we could rely on them for help.Anyway, to fit the part we removed the front
panel, then the top panel, but still we couldn't reach the failing part. We had
to remove the back and side panels too - all the time following Kensa advice.
Even then there were more problems. (I understand that newer machines are much
easier to maintain.)We had been without heating for two weeks and frequently
felt like giving up, but we sent photos by email to Kensa to illustrate
difficulties as they arose and received solutions in return. Eventually we got
the new part in place, switched on and felt the most profound sense of relief
and satisfaction when the pump sprang to life.It should be emphasised that the
support team are not necessarily familiar with such old models, but whenever we
made contact all the support staff present knew about the problem. This gave a
very reassuring feeling that we were getting an individual, personal service for
which we are most grateful.In short, we received the most excellent telephone
and email support for getting this very old heat pump working again.read more
Jane S
vor 3 Jahren

The installer of our Kensa heat pump retired some years ago but Kensa Technical
support have... provided excellent service and information over the phone and on
line. We could not ask for more. Excellent company. Would recommend.read more
Dana F.
vor 3 Jahren

The Kensa Technical Support team are excellent. They are always happy to help
with issues and... really go the extra mile. Twice now they have sent out part
replacements free of charge (when we are actually out of warranty) and have
talked us through the installation in order to save us from calling out a
plumber. Carl has been really really helpful, and Tom has also been excellent in
the past.read more
lisa M.
vor 3 Jahren

The after sales service provided by Kensa has been exemplary. They have been
easy to contact,... always very helpful and have reliably followed up on
everything they promised as well as keeping us informed on a regular basis. They
have gone over and beyond to ensure we are satisfied with their product. I would
highly recommend Kensa to anyone considering a heat pump.read more
David R.
vor 3 Jahren

Our 20kw Single phase Heat pump was fitted over 7 years ago, over that time we
have had one sensor... failure , that was replaced FOC, recently one of our
ground arrays was isolated due to it weeping at the fitting, Thanks to Tom for
sending out a replacement olive.read more
darren H.
vor 3 Jahren

Excellent ‘after-care’ and technical help on a product installed many years ago
in a property I’ve... just moved into. It’s reassuring to be able to go through
the heat pump and clarify my understanding and solve pressure issues simply by
being talked through it all on the phone. Thanks for your time folk.read more
Trybrid
vor 3 Jahren

Had a really informative conversation with their Sales team. I was originally
looking at installing... a ground source heat pump. However I was pointed in the
direction of an air source pump which isn't one of their products but would be
better suited for my property. Clearly putting customer service first! I would
highly recommend you to get a quote from them.read more
Wayne R.
vor 3 Jahren

Having had a lengthy search to find someone that actually knew what they were
talking about when it... came to ground source heat pumps, we found Kensa. When
we called we thought we were getting the receptionist, but in fact we got Daisy.
She knew more about what she was selling than anyone else we had spoken to.
Clearly knew her stuff, and instantly put our minds at ease. She worked out a
detailed quote and nothing was too much trouble when we asked questions or
wanted to change something.Installation was quick, clean, and everything was
explained in a language we could understand. We were then given a complete
system booklet, again explaining what to do if we have any issues or need to
change anything on the systemDaisy and the whole Kensa team have been nothing
but professional, capable and courteous from start to finish.Thoroughly
recommend Daisy and the whole of the Kensa team to anyone who needs a GSHP.read
more
oy D.
vor 3 Jahren

The plumbers and the resident liaison officer did a great job on my block on
Drygate walk 2-8.... Thanks you guys.read more
posh and F.
vor 3 Jahren

Thank you so much Demi for your help during my sister heating installation last
week, housing... didn't care but you were so helpful,Thank you.read more
aslan B.
vor 3 Jahren

The workmen are friendly and polite and dispıte beıng so streched nothing iş too
much trouble. The... system iş a little cooler then my old heating system but
overall its goodread more
Sue H.
vor 3 Jahren

I installed a Kensa Ground source heat pump in 2015 and am really pleased. I
also have solar PV and... solar thermal so this form of heating is absolutely
essential. Made in Cornwall !!read more
Allan T.
vor 4 Jahren

We installed our heat pump in 2007, yes..13 years ago. It has been an excellent
and reliable... investment that has performed exactly as planned. Support from
Kensa can only be described as outstanding. Any call for support is quickly
answered by knowledgeable engineers, who work with you to diagnose and resolve
the fault or diagnose the issue and then send the right resources to fix the
system. They clearly keep a sense of ownership and pride in what they make and
install and are patience personified in the way they deal with lay customers.
Top marks from me and thanks in particular to Tom with a recent sensor failure
that proved difficult to identify.read more
Steve A.
vor 4 Jahren

We have a Kensa GSHP, the pump is reliable, needs little servicing and is both
environmentally and... uses only a little electricity. Todd in tech support is
THE most helpful and informed person you will come accross...what's not to
like?read more
John G.
vor 4 Jahren

We recently had a Kensa Heat Pump installed at our new build Hobbit Hole holiday
let. Nothing about... this whole build was easy but we opted for Kensa for our
renewable energy. Brilliant decision from the start, the product layout, working
with our staggered delivery requests due to a just in time scheme adopted for
the build, to literally holding our hand during the self installation process
using a heat engineer locally. So helpful, and great to know if we need further
guidence, totally confident they are there. John & Rebecca Garrett, Hobbit Hole,
Abbotsham,North Devonread more
Michael P.
vor 4 Jahren

Can’t thank these guys enough especially Todd his knowledge of these heat pumps
is second to none
Martin B.
vor 4 Jahren

I had a Kensa heat pump installed in 2017. It has worked really well and saved
significantly on... space and water heating costs. The technical support team at
Kensa have been absolutely fantastic helping sort out installation issues,
responding very quickly and positively to queries and resolving issues very
efficiently.read more
Richard J.
vor 4 Jahren

great service, very efficient as always
Bharat R.
vor 4 Jahren

I chose Kensa Heat Pumps for our GSHP needs because Steve Costello and the other
professionals I... met at home building events always welcomed me and answered
all my questions. They introduced me to Howard Smith Builders in Herefordshire
who installs many of their pumps and I visited him to see first-hand an
installation Howard had done. Back to Kensa. All throughout the build and spec
of our pump, Kensa stayed in touch and Steve even visited our home when the work
began. I have also been assured that as and when there are software updates for
their pumps, Kensa will provide them to me to ensure my pump stays at the
optimum level. Thank you, Steve, and Kensa for sticking with me when I needed
you to hold my pump for a year with no extra charge! Looking forward to having
Lewington’s of Market Harborough finishing the install of your pump and slinkies
this Wednesday!read more
Joule E.
vor 4 Jahren

I have been using Kensa for a number of years now, and whilst the service is
always exceptional... from every member off the team, just recently, and during
these trying times, Jacquelyn, James & Maggie have gone the extra mile to ensure
my business has kept installing. Really fantastic work guys, much appreciated,
thank you, Lee Whiteread more
Mike H.
vor 4 Jahren

Well, Kensa technicians continue to do a wonderful job. We installed our heat
pump back in 2007.... Paid a fair price, got a grant towards the cost and have
benefited from cheaper heating ever since. Any other boiler I am sure would have
been on the scrap heap by now and the manufacturers not in the slightest bit
interested in us. But not Kensa, they have continued to give first class
technical support throughout the thirteen years - all advice free, friendly and
helpful. We’ve bought a few bits, but not many and several parts have been
provided free of charge. This time it was Todd doing the magic programming a new
Corel for us, which he sent us by return at absolutely no cost to us. So anyone
reading this - thinking of having a Kensa heat pump - do it! You won’t be sorry.
Todd likened it to a land rover - sturdy, robust, efficient and long lasting and
I think that’s absolutely right.read more
Steve T.
vor 4 Jahren

Can't recommend Kensa enough. Great product, phenomenal customer service. I
called them after our... heat pump stopped working and spoke to an engineer
called Tod. He was extremely knowledgeable and talked me through getting it
going again over the telephone, even though turned out that the fault wasn't
anything to do with the heat pump itself! Above and beyond, even messaged me
again to check everything was still ok. Thanks Tod, you are an asset to
Kensa!!read more
Duncan R.
vor 4 Jahren

Great company to work with. Very professional in every aspect of their business.
The best company... to deal with if want a heat pump system that is designed and
installed by highly skilled and experienced people.read more
Jon T.
vor 4 Jahren

The staff at Kensa could not have been more helpfulI bought a 10 kw heat pump in
2007 which has... worked without a problem untill while extending my drains I
cut through one of the underground pipes. The help I received enabled me to get
my system up and running with only a day down time very very helpful.read more
Jean C.
vor 4 Jahren

We found all Kensa personnel helpful and knowledgeable, especially TomWorth,
when our heat... exchanger broke down. Very pleased we purchased Kensa. Peter
Lyonsread more
Robert E.
vor 4 Jahren

Similar to another reviewer, we bought Ground Source Heat Pump from Kensa some
10 or more years... ago. Never had any problems what so ever, until recently it
fails to start and only rarely does it get up and going.Called the service desk,
spoke to one of the Tom's, excellent knowledgeable advice culminating in us
purchasing a replacement smart start box. I was nervous about doing the
replacement, but encouraged by Tom, gave it a shot, it worked perfectly, job
done !A couple of calls to the team always results in friendly expert definitive
advice, everything breaks at some point, so its all in the recovery and the
support team at Kensa have made recovery and service into an art form.The
product is by design inherently more reliable than oil or gas boilers and the
Kensa support experience confirms it was the right decision to buy the
product.Congratulations.read more
Mark N.
vor 4 Jahren

Came across the invoice for our Kensa heat pump during a clear out. It cost us
about £6k just over... ten years ago (+ digger hire for a few days) and I reckon
it's saved us at least £750 per year since (probably closer to £1000).
Maintenance cost so far has just been inhibitor for the heating system.read more
David W.
vor 5 Jahren

First class product and excellent after sales attention - even when out of
guarantee
Derek S.
vor 5 Jahren

I bought a 10 year old house with a Kensa Ground Source Heat Pump last year.
Recently, my hot... water has not been as hot as usual so I contacted Kensa for
some advice. Bear in mind this is a 10 year old heat pump, well out of warranty
. . . They could not have been more helpful!I have spent at least a couple of
hours on the phone with Todd from their technical support team. He helped me
troubleshoot, talked me through how to open the unit up and check things myself.
He sent me some small parts free of charge and I also bought a couple of
replacement parts, which he again talked me through how to fit.I have never come
across a single company in my entire life that wouldn't charge me for this time.
I'm well out of warranty and yet Todd did not hesitate to help. No bill for
labour, just patient, friendly advice. What amazing service! Second to none!If I
ever need another heat pump I'll be going straight to Kensa. Best customer
service I've ever experienced!read more
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