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Meet Fin, a breakthrough AI bot.

Resolve 50% of your support questions. Instantly.

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THE ONLY AI CUSTOMER
SERVICE SOLUTION YOU NEED

Resolve issues faster and boost customer satisfaction—all while reducing team
workload—with the only customer service solution you'll ever need.
Start free trialView demo

TRUSTED BY +25,000 BUSINESSES


Automation


AUTOMATE CONVERSATIONS WITH THE POWER OF AI

Reduce support volumes and increase customer satisfaction in minutes with
Intercom’s AI-powered chatbots and automation tools.

Learn more about automation
Unlock the best AI-powered customer service tools in minutes
Lower your costs with more efficient support teams
Scale support without sacrificing customer experience


FIN

Our AI-powered bot automatically and accurately answers support questions with
zero training required.


WORKFLOWS

Easily build powerful no-code automations with bots, triggers, conditions, and
rules—all in one place.


AI-POWERED INBOX

Instantly generate replies, recap conversations for other agents, and create new
help articles.


ARTICLE SUGGESTIONS

Immediately recommend helpful content with machine learning—directly in your
product.


CONVERSATION TOPICS

Better understand your customers with AI-powered analysis of support
conversations.

> Our bot deflection rate with our previous customer service solution was 5–10%.
> With Intercom, we achieved 65% bot deflection within just one week of going
> live.

Stuart Sykes
VP of Service Operations, Zilch
Inbox


MAXIMIZE TEAM PRODUCTIVITY WITH THE WORLD'S FASTEST SHARED INBOX

Our AI-enhanced Inbox is lightning fast, easy-to-use, and optimized for
efficiency—with everything a modern support team needs.

Learn more about our Inbox
Faster customer resolutions
Prevent team burnout
Lower your costs


TICKETING

Easily collaborate with colleagues to quickly solve complex problems, as well as
allow customers to track progress in real time.


CONFIGURABLE

Change language, turn on dark mode, save custom views, and more.


OMNICHANNEL

See all your support conversations in one place.


MULTIPLAYER

Collaborate efficiently with teammates in real time thanks to co-presence
indicators, notes, and @mentions.


LIGHTNING FAST

Win time back with powerful macros, nonexistent load times, and simple shortcuts
that put your entire Inbox a Cmd+K away.


TEAM MANAGEMENT

Get more done by optimizing operations with live dashboards, reporting, work
management tools, and more.

> The thing I noticed most about Inbox is the speed. In a test, we saw a 15%
> increase in the number of conversations handled.

Pelle Blarke
International Strategy and Operations Manager, Wolt
Proactive Support


GET AHEAD OF KNOWN ISSUES AND SLASH SUPPORT VOLUME

Resolve customer issues before they contact you. Our proactive support tools cut
down contact rates while boosting customer satisfaction.

Learn more about Proactive Support
Reduce inbound volume
Increase CSAT
No engineering resources needed


HELP CENTER

Let customers search and browse support articles directly in your product and on
the web.


CHECKLISTS

Onboard customers without taking time from your team thanks to contextual and
personalized task lists.


BANNERS

Inform specific customers of planned changes, events, or service interruptions.


TOOLTIPS

Add help content directly into your product without engineering resources using
our no-code UI.


OUTBOUND MESSAGES

Automatically trigger an in-app chat, email, or SMS message when a customer
needs help.


PRODUCT TOURS

Drive adoption of new features and deepen customer engagement with guided
experiences.

> Self-service and proactive support have helped us reduce inbound conversation
> volume by 20% over the past two years, even as our user base has continued to
> grow.

Christian Parker
Director of Managed Services, TrueCommerce
Messenger and Omnichannel


DELIVER CONVERSATIONAL SUPPORT WHERE IT WORKS BEST FOR YOUR CUSTOMERS

Our Messenger supports customers when it's most effective—the moment they need
help in your product. And with email, SMS, and more, they can also pick whatever
channel works best.

Learn more about Messenger and Omnichannel
Deliver support at the exact right moment
Give your customers more flexibility and control over support channels
A seamless, beautiful customer experience


CUSTOMIZABLE MESSENGER

It's your Messenger—so have it match your brand with infinite design options.


CONFIGURABLE EXPERIENCES

Show and hide different content, features—even entire Spaces—to create bespoke
Messenger experiences.


MOBILE

Bring the Messenger to your mobile app with powerful iOS and Android SDKs.


OMNICHANNEL MESSAGING

Support customers using their preferred channel—whether that’s email, SMS,
social, or more.


PHONE

Centralize your phone support using our integrations (with more coming soon).


SWITCH

Reduce phone wait times by letting customers switch to messaging mid-call.

> Intercom powers our customer communications, delivering conversions, customer
> engagement, and personalized support. The Messenger is the heart of this
> strategy.

Geronimo Chala
Chief Consumer Officer, Rebag
Platform


A SINGLE, POWERFUL, EASY-TO-USE PLATFORM

Get all your automation, conversations, tickets, customer data, and reporting
working together seamlessly. Maximize team performance by connecting all your
other tools to our platform.

Learn more about the Intercom Platform
Maximize team performance with actionable insights
Stop switching between tools and speed up workflows
See all your data in one place


REPORTING

Understand and improve the performance of your bots and team with flexible and
customizable reports.


CUSTOMER DATA

View, segment, and filter all your customer data—and model it however works best
for your business.


BEHAVIORAL DATA

Craft the best customer support experiences using a complete picture of past
actions.


CUSTOM ACTIONS

Power bots and workflows with live customer data stored in other tools—no
engineering resources required.


APPS AND INTEGRATIONS

Get all your tools working as one—and add more to existing workflows—with 300+
apps.


APIS AND WEBHOOKS

Configure Intercom to work best for you with our easy-to-use APIs and webhooks.

> We have almost all of our support channels integrated into one system, making
> it easy for us to manage our support, as well as take a data-driven approach
> to continuously improving our service.

Oda Skuggedal Wilhelmsen
Nordic Customer Service Manager, Godtlevert

Combine automation and human support today
Start free trial
View demo
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