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HI JODI,

THE HEALTH PLAN HAS PARTNERED WITH BACKGROUND INVESTIGATION BUREAU, LLC TO
CONFIRM YOUR EMPLOYMENT HISTORY. CONNECT THE PAYROLL PROVIDER USED BY EACH OF
YOUR EMPLOYERS TO INSTANTLY SHARE THE INFORMATION REQUIRED FOR EMPLOYMENT
VERIFICATION. IF YOU ARE UNABLE TO ACCESS YOUR PAYROLL SYSTEM, PLEASE CONTACT
PAYROLL PROVIDER TO RECOVER THE ACCOUNT.

S

STONERISE HEALTHCARE
STONERISE HEALTHCARE

Mar 1, 2018 – May 1, 2022
Connect


FAQS

IS THIS A DIFFICULT PROCESS?

THE TRUV PROCESS IS INCREDIBLY SIMPLE AND SECURE. YOU WON’T HAVE TO WORRY ABOUT
UPLOADING PAYSTUBS OR OTHER VERIFICATION DOCUMENTS. OUR SECURE SYSTEM DOES ALL
OF THIS TEDIOUS WORK FOR YOU IN JUST A FEW SECONDS WHEN YOU USE OUR PORTAL.

WHAT DO YOU DO WITH MY DATA?

ACCESSING YOUR PAYROLL PROVIDER THROUGH OUR PLATFORM GIVES US THE ABILITY TO
RAPIDLY RETRIEVE THE KEY INFORMATION NEEDED TO VERIFY YOUR EMPLOYMENT HISTORY
(DATES OF EMPLOYMENT, JOB TITLE, ETC.). YOUR DATA IS TRANSMITTED AND STORED
USING BANK-GRADE ENCRYPTION AND YOU’LL AUTOMATICALLY BE LOGGED OUT WHEN THE
PROCESS IS COMPLETE.

HOW LONG WILL THIS TAKE?

FOR MOST USERS THIS PROCESS CAN BE FINISHED WITHIN 2 MINUTES AND EVEN AS LITTLE
AS 30 SECONDS. AFTER CLICKING THE BUTTON, OUR SYSTEM WILL GUIDE YOU TO YOUR
PAYROLL PROVIDER IN JUST A FEW CLICKS AND THEN ALL THAT IS LEFT IS TO SIMPLY LOG
IN TO YOUR PROVIDER AND OUR SYSTEM WILL RETRIEVE, ORGANIZE AND SECURE YOUR DATA
IN JUST A FEW SECONDS.

WHAT IF I CAN’T REMEMBER MY PAYROLL LOGIN INFORMATION?

OF COURSE YOU CAN’T BE EXPECTED TO REMEMBER YOUR PAYROLL LOGIN FOR A JOB YOU HAD
YEARS AGO! YOU’RE NOT ALONE, SO WE BUILT A SYSTEM TO MAKE IT EASY TO RESET YOUR
LOGIN INFORMATION SO YOU CAN FINISH THE PROCESS.

OOPS, I ACCIDENTALLY CLOSED MY BROWSER WINDOW!

NO WORRIES! JUST GO BACK TO YOUR EMAIL AND CLICK THE BUTTON AGAIN TO GET BACK TO
THE PORTAL.

WHAT HAPPENS IF I DON’T COMPLETE THIS?

IF YOU DON’T WANT TO COMPLETE THIS VERIFICATION, PLEASE REACH OUT TO THE
BACKGROUND INVESTIGATION BUREAU, LLC CONTACT AT THE BOTTOM OF THIS EMAIL AND
THEY’LL WORK OUT ANOTHER OPTION FOR YOU.

BACKGROUND INVESTIGATION BUREAU, LLC

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