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2 forms found in the DOM

<form><span class="fieldset">
    <p><input type="checkbox" value="check" id="chkMain" checked="checked" class="legacy-group-status optanon-status-checkbox"><label for="chkMain">Active</label></p>
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  <radiogroup>
    <div class="reason-radio-box">
      <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label>
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      <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label>
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Text Content

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 * Image attachments are not displayed in emails




IMAGE ATTACHMENTS ARE NOT DISPLAYED IN EMAILS

RELATED CONTENT

 * Information about security tokens used for loading external images in email
   messages sent out by Jira
 * Images not showing in JIRA email notifications
 * How to use an SVG image as an avatar for an Issue Type in Jira
 * JIRA doesn't render Issue Type icon in Issue Navigator
 * How to upload Custom Priority Icons in Jira
 * Bulk import attachments to Jira server issues via REST API
 * Mail handler adds PNG files embedded in JIRA email notification as attachment
 * SSL Error From http issue type icon
 * Troubleshoot notifications in Jira
 * How to enable and configure HTTP Strict Transport Security (HSTS) response
   header on Jira

STILL NEED HELP?

The Atlassian Community is here for you.

Ask the community

Images attached to issues for which you’re getting notifications should be
displayed for 7 days (by default) from receiving a notification. If they’re not,
here are some things you can try to get this fixed.


ADDING JIRA TO GOOGLE’S ALLOWLIST

This applies only if you’re using Gmail. Gmail uses Google’s secure proxy server
to serve the images you’re getting, just so you’re protected from any
image-based security vulnerabilities. If your Jira URL is not allowlisted in
Google, the images won’t be displayed.

How to fix this:

 * See Set up an image URL proxy allowlist. This is more of a task for an
   administrator, so try contacting them if other solutions don’t work.


CONNECTING TO VPN

Image attachments use security tokens that let us check whether you should be
allowed to view the images at all. If you're not connected to your company's
VPN, we can't really check much, so we'll display an alternative text instead of
the image.




How to fix this:

 * Make sure you’re connected to VPN.

 * If you’re getting a substitute image that says you should log in to Jira,
   also try doing that.


IMAGE TOKEN EXPIRED

If you’re looking at a notification received more than 7 days ago (this time
frame can be different in your Jira instance), the image’s security tokens might
have already expired, so we'll display a substitute image instead, instructing
you to log in to Jira. If your email client already cached the original
attachment, it will be displayed. 

How to fix this:

 * You’ll need to log in to Jira to view the image directly in the issue.


USING S/NOTIFY S/MIME EMAIL ENCRYPTION ADD-ON FOR JIRA

If you are using the plugin, images may not be shown in Microsoft Outlook mail
clients. For more information, refer to this Microsoft Tech Community page: Tipp
for S/MIME Error: “External Content is not allowed in Secure eMail”

Last modified on May 3, 2022


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RELATED CONTENT

 * Information about security tokens used for loading external images in email
   messages sent out by Jira
 * Images not showing in JIRA email notifications
 * How to use an SVG image as an avatar for an Issue Type in Jira
 * JIRA doesn't render Issue Type icon in Issue Navigator
 * How to upload Custom Priority Icons in Jira
 * Bulk import attachments to Jira server issues via REST API
 * Mail handler adds PNG files embedded in JIRA email notification as attachment
 * SSL Error From http issue type icon
 * Troubleshoot notifications in Jira
 * How to enable and configure HTTP Strict Transport Security (HSTS) response
   header on Jira

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