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Futr
 * Features
    * Automate
    * Conversational Forms
    * Chat Surveys
    * Conversational AI
    * Chatbots for Bookings
    * Integrations
    * Multi-Channel Live Chat
    * Multilingual Chat
    * Self-Service with Chatbots

 * Sectors
    * Banking
    * Charities
    * Councils
    * Housing
    * Human Resources
    * Insurance
    * Police
    * Retail
    * Universities

 * Pricing
 * Resources
    * Blog
    * Webinars & Vodcasts
    * Customer Service Health Check

 * About
 * Login
 * Request a Demo

 * Features
    * Automate
    * Conversational Forms
    * Chat Surveys
    * Conversational AI
    * Chatbots for Bookings
    * Integrations
    * Multi-Channel Live Chat
    * Multilingual Chat
    * Self-Service with Chatbots

 * Sectors
    * Banking
    * Charities
    * Councils
    * Housing
    * Human Resources
    * Insurance
    * Police
    * Retail
    * Universities

 * Pricing
 * Resources
    * Blog
    * Webinars & Vodcasts
    * Customer Service Health Check

 * About
 * Login
 * Request a Demo




SUPERCHARGE CUSTOMER SERVICE WITH LIVE CHAT AND AI CHATBOTS

Raise customer satisfaction levels by deploying our live chat solution and AI
chatbots across all your customer service channels.


 * Free Four-Week Trial

 * AI Chatbot & Live Chat Superpowers

 * Omnichannel Customer Service Chatbots

 * 120 Languages Supported

 * Dedicated Account Manager

Get Your Free Customer Service Health Check



“The ability to provide our users with support in and out of live service hours,
has been critical for us.”

CAMPAIGN AGAINST LIVING MISERABLY



“Futr’s live chat has given us a channel to better protect our victims where
they aren’t able to pick up the phone.”

NORFOLK POLICE



“Futr is opening up digital channels for the police and the quicker we can do
that the better”

NORTHAMPTONSHIRE POLICE



“Providing automated support in any language greatly benefits our customers
whilst reducing our contact costs.”

ONGO HOMES



From government to business, our AI chatbots are used by over 1,000
organisations:




USE AI CHATBOT TECHNOLOGY
TO AUTOMATE CUSTOMER SERVICE


When a customer asks questions, they want answers — fast.

The good news is that up to 80% of customer queries relate to just a handful of
problems. Our chatbots can field frequently asked questions and provide
self-service features 24/7. 

No need to extend support times or hire more agents. 

Learn about automating correct answers to customer queries.

Hey there 👋, I’m customers your virtual assistant. How can I help you today?
Pay rent
Book a repair
Report anti-social behaviour
What is my rent balance
Ask anything

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EMPOWER CUSTOMER SERVICE REPRESENTATIVES
WITH OUR LIVE CHAT SOLUTION


Save your live agents from time-sapping and repetitive questions. Triage
customer queries so your customer support teams can focus on customers that need
them most. 

Futr makes interactions with your customers more meaningful. Our live chat
solution automatically translates questions and responses, making your live
agents fluent in over 120 languages.

Learn about getting customer feedback through our AI chatbots.

Thanks for that, I would also like to discuss my rights as a tenant. Can you
transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?


Agent Joined


INTEGRATE EXISTING SERVICE TOOLS TO CUSTOMISE SELF-SERVICE

Futr lets customers self-serve by signposting to service tools and customer
portals. Anytime, anywhere, our AI chatbot platform helps your customers:

 * Pay something
 * Change something
 * Check something
 * Track something
 * Report something.

You’re good to go with hundreds of live chat and chatbot integrations pre-built
and ready to deploy.

Learn about Futr’s chatbot integrations.

Hey there, I’m your virtual assistant. How can I help you today?
When is my delivery arriving?
Happy to help, what’s your 6 digit payment reference number?
GXA-229
Thanks, please can you confirm your date of birth?
11 April 1974
Thanks John, your delivery is currently scheduled for this afternoon.

Name John Smith Date of Birth 11/04/1974 Address London, SE1 3ER Status Arrives
today (PM) Tracking number GXA-229



USE CHAT DATA TO BUILD BETTER RELATIONSHIPS WITH CUSTOMERS

Make business decisions based on real data from our AI chatbot platform.

 * Get insights on customers who interact with your AI chatbots and improve your
   customer engagement strategies.
 * Understand your customers’ pain points and uncover their challenges to
   improve your CSAT scores.
 * Use Futr’s heatmap feature to learn when users are most active. Forecast the
   exact number of virtual assistants or customer service representatives needed
   during peak periods.

Learn about engaging users in multiple languages.

CUSTOMER SATISFACTION RATING

CSAT SCORE

83%



DAILY COST SAVINGS

£7,235

Most Popular Questions
Where is my order?

I want to change by booking


USER SENTIMENT BY TIME OF DAY

71%



DATA ADDED TO THE KNOWLEDGE BASE

3 Q&AS

Most popular answers
Tracking

Report incident

Other issue


TRACKING NPS

91%




LIVE CHAT AND AI CHATBOT TECHNOLOGY BUILT FOR HUMANS, BY HUMANS

With Futr’s AI chatbot platform, you can stay ahead of your customers’ needs
and automate correct answers before they’re even asked.

1. Deploy an off-the-shelf solution or let us map your live chat and automation
strategy.
2. Connect your data and existing enterprise service tools and processes.
3. Auto-generate your dialogue flows, test, train and deploy our customer
service platform.
4. Review real-time metrics and analytics dashboards to iterate and demonstrate
ROI.

START A FREE FUTR TRIAL AND
BUILD YOUR FIRST CHATBOT TODAY!

Talk to Sales Request Your Free Demo

 * Free four-week trial

 * No credit card required



Futr

Metal Box Factory
30 Great Guildford Street
London
SE1 0HS

hello@futr.ai


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