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TIP: WORK ORDER SUB-STATUS

The Work Order Sub-Status field (formerly known as Hold Reason) is a subset of
the Status field and provides an additional level of detail to identify and/or
group work orders. Because it's a subset of the Status field, the Work Order
Sub-Status table is linked to the Status table. 

To create a Sub-Status, use the following steps:

 1.  Select Work (from the sidebar menu).
 2.  Select Sub-Statuses.
 3.  Select +New.
    * Enter a Sub-Status ID.
    * Enter a Description.
    * Under the Status subsection, check all Work Request or Work Order
      statuses that you would like the Sub-Status to apply to. 
 4.  Select Save.

To learn more about the Sub-Status field and how to use it, click here to read
the complete knowledge base article.

Hope this helps!

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