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Booking and Reservations


HOSPITALITY RESERVATION SOFTWARE 

Our comprehensive table booking software manages every aspect of your
reservations and enquiry management.

Our fully integrated systems make restaurant reservations, enquiry management,
table management, comprehensive reporting, pre-ordering and payment easier for
you to manage, as well as simplifying the customer enquiry and communication
process. 

book demo



WHY USE OUR HOSPITALITY RESERVATION SOFTWARE? 


Our booking and reservation software, Access Collins, helps you look after your
guests at every stage of the customer journey, from discovery, to booking their
visit and even to the post-visit follow up comms. Our booking and reservation
system is used by over 4,500 restaurants, bars, pubs and clubs throughout the UK
and has booked in over 50 million covers to date. 

more bookings/enquiries from your website

enquiry increased conversion rate

hours a year saved with increased efficiency

unparalleled satisfaction rating for our support and account management


CORE FEATURES OF TABLE BOOKING SOFTWARE

Our table booking software helps you manage your guest’s customer journey from
start to finish, increase bookings to your venue and increase efficiencies by
automating and digitalising manual tasks and keeping it all in one place!  

 * Drag and drop table management tool allows you to flexibly manage and
   optimise your venue space  
 * A full range of enquiry management tools allow you to manage all inbound and
   outbound reservation enquires within the booking system 
 * Comprehensive reporting enables you to analyse performance at site or group
   level and understand which channels are driving the most footfall 
 * Our open API enables seamless integration with your EPoS provider, CRM
   system, reporting tools and other external systems 
 * Increase booking efficiency and reduce no shows with the ability to take
   payments and deposits at the point of booking and enable customers to
   pre-order ahead of their visit 




MANAGE EVERY ASPECT OF YOUR RESERVATIONS AND ENQUIRY MANAGEMENT

book demo


BENEFITS OF OUR RESERVATION MANAGEMENT SYSTEM 

A comprehensive booking and reservation management system helps you deliver a
simplified booking process to your guests and in turn increase reservations to
your venue. In our Tech Report series, we discovered that 54% of consumers would
be deterred from visiting a venue if they couldn’t pre book a table online.  

With that in mind, benefits to you and your guests when using our reservation
system include:

 * Improve conversion and save time by managing all booking enquires in one
   place, whether they’re from your website, social channels or over the phone 
 * Maximise sales by using our smart space finder and table management tools to
   ensure you never lose a booking  
 * Reduce no shows by sending automated booking reminders and taking payments
   and deposits ahead of time  
 * Manage busy times with Access Collins LiveWait which allows guests to add
   themselves to a virtual queue, get updates on wait times and remove
   themselves from the queue all with no manual actions for your teams 
 * Utilise our additional ticketing and vouchers products to market events
   effectively and create extra revenue opportunities  

book demo



CUSTOMERS USING OUR TABLE BOOKING SOFTWARE




FEATURES OF OUR RESTAURANT BOOKING SYSTEM

SMART TABLE RESERVATIONS 

RESERVATION MANAGEMENT

DESIGNMYNIGHT 

RESERVE WITH GOOGLE 

COMPREHENSIVE REPORTING 

TABLE MANAGEMENT 

SIMPLIFY CUSTOMER COMMUNICATIONS 

AUTOMATION 

PRICING - UNBEATABLE FUNCTIONALITY, INCREDIBLY AFFORDABLE 

INTEGRATION 


SMART TABLE RESERVATIONS 

Our comprehensive restaurant, bar and pub booking technology allows you to
optimise your space and increase efficiency. With over 3.5m visitors to our
sister site www.designmynight.com each month and our booking partners such as
Match Pint, we can also help you achieve a significant increase in online
bookings. 

 * Fully automated booking system 
 * Ability to join tables in real-time 
 * Comprehensive floor plan management 
 * Check-in capabilities 
 * Automated wait-list technology 
 * Three different customisable digitised views for service 
 * Cloud-based technology 
 * Secure data available 24/7, on any device 




RESERVATION MANAGEMENT

Access Collins gives you the ability to manage all booking enquiries, regardless
of whether they are from your website, social channels or a phone call, in one
central system - improving your conversion rate on average by 24% or more. We
provide the tools to set your own rules to take real-time bookings and enquiries
all through one reservations website widget. 

 * Set reminders and track the progress of enquiries 
 * Take deposits and pre-orders 
 * Print function sheets, create invoices and VAT receipts 
 * Manage and plan for large table bookings, groups and events 
 * Smart space finder tools to view which of your venues has space on certain
   date ranges, times and even by area to redirect customers to an alternative
   venue 




DESIGNMYNIGHT 

Our sister site, designmynight.com, is the UK’s largest (and dare we say best)
hospitality discovery platform, boasting over 21 sites (think Manchester,
London, Leeds and beyond) along with an audience of over 12 million page views a
month.  

With a content team keeping users up to date with the finest London bars, best
Brighton brunch spots and must-attend immersive experiences, you'll find their
guides and blogs ranking in #1 spots on Google, their social audience reaching
over 600,000 people, and their newsletter audience toppling 500,000 subscribers.
Want your pub listed in a guide covering the UK's best beer gardens? They've got
a page for that. Your restaurant in a list of Bristol's best dining spots?
They've got a page for that too.  

The best part? Take bookings and sell event tickets directly on
designmynight.com when using Access Collins and Access Tonic, tapping directly
in to their engaged and hospitality-hungry audience.  

Get in touch to hear more about their website marketing options, social media
marketing packages and more 




RESERVE WITH GOOGLE 

Reserve with Google is changing online reservations by allowing potential
customers to book directly from Google listings and Google Maps, so they never
leave Google to make a reservation.  

These bookings go straight into the Access Collins system, which was the first
booking system to offer customers the ability to also manage enquiries,
particularly bigger parties and group bookings, through Google.  Enquiries from
Google listings and Google Maps come directly into Access Collins, putting our
customers in the unique position of being able to quickly and easily respond to
enquiries, bringing them additional revenue from converting larger bookings. 




COMPREHENSIVE REPORTING 

Detailed reporting data enables you to analyse performance at a site or group
level, and understand which channels are driving the most footfall and bookings.
Whether a Finance Director, Operations Manager or General Manager, you can get
instant access to all the data you need. 

 * Detailed reports from a venue group and individual venue level 
 * Instant access to customer information such as birthdays, booking history and
   more using our tagging tools 
 * Access all your data via our API and extract into your own back of house
   reporting tools 
 * Cloud-based for instant access from any device and location – whether in
   office or travelling between sites 




TABLE MANAGEMENT 

Our table management tool gives you the flexibility to put multiple groups in
one area, put one large group over multiple areas, turn your tables every 2
hours –whatever suits your operational goals. It's all simple to do and quick to
look at on the day/night to see where your spaces are. 

 * Easy-to-use drag and drop functionality to lay out your venue for service 
 * Plan ahead for special occasions, busy events and festive seasons to maximise
   space 
 * One click run sheet generator displays your heads for the night, breakdown of
   bookings, and notes for each table, deposit codes and more 

10 ways restaurant operators can drive footfall and increase profits - download
guide 




SIMPLIFY CUSTOMER COMMUNICATIONS 

Looking for a tool to quickly and easily send branded customer communications?
Our technology allows you to tailor the look and feel of all email
communications to your customers, to suit your brand.  

 * Send branded customer communications 

 * Set up email templates, upload menus and venue photos to one central cloud to
   use in your customer communications 
 * Use smart features to send automated booking reminders, follow ups and manage
   inbound table reservation emails through your own internal reservations
   mailbox 
 * Access Collins Mail and Access Collins Call enable you to manage enquiries
   and bookings automatically and through one system 




AUTOMATION 

 * Online and automated pre-ordering tool with allergen filters, enables you to
   send customers online, digitised menus for them to fill out and send to on to
   the rest of their party 
 * Make use of automatic chasing tools, plus print kitchen sheets, function
   sheets and table place cards at the touch of a button 
 * Automated queuing technology for your host and guests allows you to manage
   your queue with live, up-to-date wait times, plus interactive and automated
   SMS messages for your customers 




PRICING - UNBEATABLE FUNCTIONALITY, INCREDIBLY AFFORDABLE 

 * One monthly flat-fee, per site. 
 * Free setup. 
 * Quick ROI with increased conversion rate, more bookings in and less no shows 
 * No cover fees for bookings from your own website 




INTEGRATION 

 * Our open API enables you to connect to your EPOS provider, CRM system,
   reporting tools and other external systems to and from Access Collins 
 * Manage all inbound and outbound reservation emails within Access Collins 
 * Ability to take online PCI compliant payments and card authentications either
   online at the point of booking (with no staff interaction needed), or for
   larger groups as a deposit to secure the booking
 * Let's your customer book directly from your website or make an enquiry
   depending on the rules set up to differentiate between what comes as a
   confirmed booking or an enquiry to be followed up by a member of your sales
   team. No need for a separate contact form or redirect to a third party site
   which helps keep the process simple and increased conversion rates 




ADDITIONAL FEATURES OF OUR TABLE BOOKING SOFTWARE 


We believe in breaking boundaries and are constantly revolutionising our
clients' perceptions of what they expect in a reservations system. Let’s take
you on a Access Collins customer journey


MANAGE ALL INBOUND AND OUTBOUND RESERVATION EMAILS WITHIN COLLINS. 

Imagine being able to manage all your and your team’s email communication, in
one central system, logged against each enquiry. Consistent brand emailing and
complete visibility of all unread and sent emails to/from your customers. 


ONLINE AND AUTOMATED PRE-ORDERING TOOL. 

For larger enquiries and busy seasonal periods like Christmas, you can send your
customers online, digitised menus for them to fill out and send to their
teams/friends. Utilise automatic chasing tools and have your kitchen sheets,
function sheets and table place cards all available at the click of a button.
Elevate your venue to the next level. 


AUTOMATED QUEUING TECHNOLOGY FOR YOUR HOST AND YOUR GUESTS.   

During service, manage your queue with live, up-to-date wait times for your
host, plus interactive and automated SMS messages for your customers - who can
also get in the queue automatically via your website.  


TAKE ONLINE PCI COMPLIANT PAYMENTS AND CARD AUTHENTICATIONS.     

Be able to take payments/card authentications at the point of booking, or for
larger enquiries, send out online requests to secure a booking. Increase your
booking efficiency and reduce no shows. 

 


MANAGE ALL INBOUND AND OUTBOUND RESERVATION EMAILS WITHIN COLLINS. 

Imagine being able to manage all your and your team’s email communication, in
one central system, logged against each enquiry. Consistent brand emailing and
complete visibility of all unread and sent emails to/from your customers. 


ONLINE AND AUTOMATED PRE-ORDERING TOOL. 

For larger enquiries and busy seasonal periods like Christmas, you can send your
customers online, digitised menus for them to fill out and send to their
teams/friends. Utilise automatic chasing tools and have your kitchen sheets,
function sheets and table place cards all available at the click of a button.
Elevate your venue to the next level. 

PreviousNext


OUR RESERVATION SOFTWARE CATERS FOR EVERYONE

The needs surrounding online reservations have changed. Smart in-service tools
and fully integrated; online enquiry management; pre-ordering and payment is the
new customer standard. It’s time a system recognised this.


RESTAURANTS

The casual dining space has evolved. As well as real-time restaurant booking
capability, we can also help manage private dining, group bookings, pre-orders,
deposits, and yes, even the Christmas season!


PUBS

Pubs can essentially be bars, restaurants and private hire venues, all in one.
We help manage all aspects of your pub's bookings and enquiries, which is why so
many major pub groups already rely on us.


BARS AND CLUBS

An organised guestlist, pre-paid tables and paid entry are all fundamental to a
smooth operation; Collins can manage all this for you as well as take drinks
pre-orders at the point of booking.


PRIVATE HIRES

Take enquiries from your site into an organised and trackable, managed system.
Take pre-orders and pre-payments, print clear and instant function sheets, and
ensure great communication with your client.


FEATURED IN


 * 


HOW OPERATORS CAN DRIVE FOOTFALL AND INCREASE REVENUES 

watch on demand webinar


WHAT OUR CUSTOMERS SAY...

Working across a collection of venues, the enquiry management system has helped
our team of event managers work more efficiently and cohesively in managing and
converting enquiries.

Gaucho


WHAT OUR CUSTOMERS SAY...


Online bookings have increased by 42% with Access Collins



Fullers


WHAT OUR CUSTOMERS SAY...

The flexibility that Access Collins allows through its enquiry management
features were key to getting buy-in internally and maximising trade



Wahaca


WHAT OUR CUSTOMERS SAY...

The transparency of the system and clever reporting helps you to understand the
behaviour of your guests and the easy to change 'back end' means you can
implement changes based on this data instantly

Nightjar


WHAT OUR CUSTOMERS SAY...

We have been able to maximise floor space, turning tables, and most importantly
our own time; Collins is wonderfully simple to use



We are bar


WHAT OUR CUSTOMERS SAY...

We have seen the value of Collins and continue to drive sales via the facilities
it provides, including, Collins Pre Orders, Collins Pay, table planning, enquiry
reminders & loads more!

Brewhouse & Kitchen


WHAT OUR CUSTOMERS SAY...

Working across a collection of venues, the enquiry management system has helped
our team of event managers work more efficiently and cohesively in managing and
converting enquiries.

Gaucho


WHAT OUR CUSTOMERS SAY...


Online bookings have increased by 42% with Access Collins



Fullers

PreviousNext
Booking and Reservations



FULLER'S

Access Collins has boosted online reservations and given the Fuller's team more
freedom to focus on what is important to them.

Fuller's is a family-run brewery with a fantastic range of unique and charming
pubs which deliver friendly service and first class ales.

Since implementing Access Collins, an online reservations and management system,
Fuller's has had the freedom to focus on what is important to them, which is
providing great customer service. The system has been easy to use, and they have
seen online bookings increase by 42%.

watch case study

Booking and Reservations



PINS SOCIAL CLUB

PINS Social Club is a multifunctional venue in Liverpool, with three core
elements, drinks, food and activities, that opened in February 2020. They're all
about people connecting authentically through competitive socialising.

Prior to working with Access Collins, PINS had a system in place that really
didn't support the smooth running of their sites, from back-office management to
guest experience, there were many aspects of their operations they were looking
to address with the new software.

Bringing onboard Access Collins has enabled them to have a system that has
tailored to their needs, while considerably improving the areas proving
problematic with the old system.

Download the full case study to find out more on the issues PINS faced and how
implementing Access Collins helped solve these issues, enabling them to
concentrate on delivering a fantastic guest experience.

 

download case study



FAQ'S FOR RESERVATION BOOKING SYSTEM

WHAT IS A RESTAURANT BOOKING SYSTEM?

WHAT IS THE IMPORTANCE OF A RESTAURANT RESERVATION SYSTEM?

HOW TO IMPROVE YOUR RESTAURANT'S RESERVATION SYSTEM?


WHAT IS A RESTAURANT BOOKING SYSTEM?

A restaurant reservation system is an important part of the software that
supports restaurant operations as it streamlines and simplifies the booking
process across all channels, meaning you have more enquiries converted into
bookings.

Online reservation management software gives you full visibility over your
bookings and also allows you to flexibly manage and optimise your venue space.
In addition, online reservation management enables you to manage pre-orders and
take deposits at the point of booking, enabling you to more accurately plan
stock and reduce no-shows.

An effective restaurant reservation system has many business benefits, such as
increasing conversions of enquiries, maximising sales opportunities by
optimising your venue space, reducing no-shows through pre-visit communications
and payments and helping manage busy periods with queue management features.




WHAT IS THE IMPORTANCE OF A RESTAURANT RESERVATION SYSTEM?

A restaurant reservation system is an important part of the software that
supports restaurant operations as it streamlines and simplifies the booking
process across all channels, meaning you have more enquiries converted into
bookings.

Online reservation management software gives you full visibility over your
bookings and also allows you to flexibly manage and optimise your venue space.
In addition, online reservation management enables you to manage pre-orders and
take deposits at the point of booking, enabling you to more accurately plan
stock and reduce no-shows.

An effective restaurant reservation system has many business benefits, such as
increasing conversions of enquiries, maximising sales opportunities by
optimising your venue space, reducing no-shows through pre-visit communications
and payments and helping manage busy periods with queue management features.




HOW TO IMPROVE YOUR RESTAURANT'S RESERVATION SYSTEM?

You can improve the efficiency of your restaurant’s reservation system by
adopting a digital reservation system that allows all enquiries to be managed
from one centralised platform. Having an efficient and simple-to-use reservation
system is essential for the smooth operation of your restaurant.

The advantage of a digital reservation system over manual booking diaries allows
you to keep an accurate and up-to-date record of reservations that can be
accessed easily. As pre-orders and dietary information can be stored along with
the booking, there is less room for human errors or missing information,
allowing for a better experience for your guest. An online restaurant
reservation system also enables you to optimise sales opportunities by
optimising your venue space and reducing no-shows by offering pre-orders and
deposit-taking at the point of booking.




EXPLORE OUR HOSPITALITY SOLUTIONS

Industry leading hospitality software to drive efficiencies, improve profit
margins and reduce administration time

Manage your tickets and guest administration, promotions and sales of any kind
of event with ticketing software

Manage all aspects of reservations and table management from start to finish
with table booking and reservations software 

Track every guest interaction to create a powerful Single customer view with
hospitality CRM 

Control your procurement process with complete visibility of expenditure for
maximum savings with purchase to pay software

Simplify your HR software streamlines and automate employee management with HR
software for hospitality

Automate workflow, reduce paperwork and make speedy fixes with property
maintenance software

Simplify the customer experience with hospitality EPoS

Tonic Booking and Reservations Hospitality CRM Access Procure Wizard People for
Hospitality Property Maintenance EPoS Independents Suite

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