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FREQUENTLY ASKED QUESTIONS FOR DFT SECURITY CUSTOMERS








DFT SECURITY CUSTOMERS: WELCOME TO THE DOYLE SECURITY FAMILY!

On May 8, 2024, DFT Security merged the monitoring and service of your alarm
system with us.  We are excited and honored to serve you and to carry on the
tradition of great service you have received from DFT.  Below are some answers
to questions you may have about this.  If you have additional questions, please
email us at DFTSupport@GoDoyle.com  

View Doyle Security Welcome Letter

View DFT Communications Letter


IS ANYTHING GOING TO CHANGE WITH MY ALARM MONITORING PROTOCOLS OR PROCEDURES?

The monitoring of your security system has transitioned to Doyle Security's
Emergency Response Center in Rochester, NY. Our response center operates
24/7/365 and all calls are handled by highly-trained Doyle employees. 

For the time being, any phone numbers you use to contact the monitoring center,
test your alarm, etc. will remain the same.  We will notify you if anything
changes in this regard.

Doyle’s alarm handling protocols are based on industry best practices. These
procedures can be found in the welcome booklet linked below. If after reviewing
these procedures, you would like to request a change, you may do so by emailing
DataEntry@GoDoyle.com.  


WHERE IS DOYLE'S OFFICE?

Doyle Security has leased the former DFT security office in Dunkirk and will
operate out of that same space. In addition to our new Dunkirk location, we have
offices in Albany, Syracuse, Rochester, Buffalo, Olean, Fishkill and Catskill,
New York as well as Erie, Pennsylvania. 


CAN I STILL REACH THE DFT SECURITY STAFF?

Yes!  Brian Azzarella and all other members of the DFT Security team are working
with us full time and if you need to reach them you can dial the same number you
used to.  Though you now have access to the full resources of our combined
staff, we will still make an effort to send former DFT technicians to service
the equipment installed at your home or business.


IS MY RATE GOING TO GO UP?

We are happy to say that we will be honoring all existing monitoring and service
rates for a period of at least 1 year.  


IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE LEAVE A COMMENT BELOW AND WE WILL
GET BACK TO YOU.




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Albany
18 Computer Drive East
Suite 104
Albany, NY 12205
518-462-6814


Syracuse
604 Spencer St
Syracuse, NY 13204
315-428-1234


Rochester
792 Calkins Rd
Rochester, NY 14623
585-244-3400


Buffalo
81 Benbro Drive
Buffalo, NY 14225
716-685-5700


Dunkirk
4867 W Lake Road
Suite 1
Dunkirk, NY 14048
800-724-1057


Olean
1619 W. State Street
Olean, NY 14760
716-685-5700


Watertown
22620 Murrock Circle
Watertown, NY 13601
315-782-7770


Fishkill
2 Summit Ct
Fishkill, NY 12524
(845) 896-9500


Catskill
1164 Route 23
Catskill, NY 12414
(518) 943-6777


Erie
2520 Hampton Ave
Erie, PA 16502
814-453-6577


Medical Monitoring
2199 East Henrietta Road
Ste. 8
Rochester NY 14623
585-242-1625


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