www.nordstrom.com
Open in
urlscan Pro
151.101.66.132
Public Scan
Submitted URL: https://click.eml.nordstrom.com/?qs=4c2f17f2d315b070266bea299ad5fdbae4b496cc9e01f49bb31ee27b076d41742d67d72fdcbd5fe6517c6700cd25...
Effective URL: https://www.nordstrom.com/browse/customer-service/policy/privacy?utm_source=N_planned&utm_medium=email&utm_campaign=genera...
Submission: On December 27 via api from US — Scanned from DE
Effective URL: https://www.nordstrom.com/browse/customer-service/policy/privacy?utm_source=N_planned&utm_medium=email&utm_campaign=genera...
Submission: On December 27 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
<form id="keyword-search-form" class="Q0pMB" role="search" aria-label="Search"><input id="search-origin" name="origin" type="hidden" value="keywordsearch">
<div class="bAwLN">
<div class="y4A01" id="search-icon"><svg width="21px" height="24px" focusable="false" class="nui-icon nui-icon-large-search ">
<g id="Originals">
<g id="_x3C_Group_x3E__8_">
<path transform="rotate(-44.984 16.5 18.5)" class="nui-icon-large-search-32" d="M15.288 14.762h2.424v7.475h-2.424z"></path>
<path class="nui-icon-large-search-32" d="m13.5 15.5-1-1"></path>
<circle class="nui-icon-large-search-32" cx="7.5" cy="9.5" r="7"></circle>
</g>
</g>
</svg></div><label class="HkUpL OfW5X" for="keyword-search-input">Search</label><input id="keyword-search-input" class="RTf5v" aria-labelledby="keyword-search-input-label" name="keyword" type="search" autocomplete="off"
placeholder="Search for products or brands" maxlength="140" value=""><label class="HkUpL OfW5X" for="reset-search">Clear</label><button class="TBFPu HkUpL OfW5X" aria-labelledby="reset-search-label" type="reset" role="button"
tabindex="-1"><span class="KZOz4 OfW5X">Clear Search Text</span><svg width="12px" height="12px" focusable="false" class="OeIDD">
<path class="nui-icon-small-clear-0" d="m2 2 8 8m0-8-8 8"></path>
</svg></button>
</div>
</form>Text Content
Skip navigation
Last chance—give gift cards & earn a promo card! Ends 12/27. Gift Cards &
Restrictions
Germany
SearchClearClear Search Text
Sign In
StoresPurchases
0
* Holiday Gifts
* Sale
* Women
* Men
* Kids
* Designer
* Shoes
* Activewear
* Home
* Beauty
* Explore
Main content
1. Home
2. Customer Service
3. Nordstrom Policies
4. Nordstrom Privacy Policy
PAGE NAVIGATION
Customer Service
* Check Order Status
* Returns & Exchanges
* Pricing & Adjustments
* Frequently Asked Questions
* Pickup & Delivery
* Pay Bill Online
* Buy Gift Cards
* Check Gift Card Balance
* Find a Store
* Nordstrom Policies
* Nordstrom Privacy Policy
* Nordstrom Debit Card Privacy Notice
* Nordstrom Credit Card Privacy Notice
* In-Store Prosthesis Privacy Policy
* Nordstrom Beauty Consent Policy
* Terms & Conditions
* Pricing Policy
* Sales Tax
* Fraud Alerts
* Gift Card Scam Awareness
* Scams & Phishing
* Guidelines for Endorsers
* Customer Bill of Rights
* Clearance Promotion Terms & Conditions
* Promotion Terms & Conditions
* Promo Restrictions
* Photobooth Privacy Usage Terms & Conditions
* Nordstrom ERPG Mobile App Privacy Policy
* Nordstrom Anniversary Sale Sweepstakes
* Customer Reviews
* Product Recalls & Issues
FEATURED
* Nordstrom Services
* International Shopping
* Single & Split Shoe Program
NORDSTROM PRIVACY POLICY
Last Updated: July 1, 2023
USING YOUR PERSONAL INFORMATION TO PROVIDE YOU WITH THE SERVICE YOU EXPECT FROM
NORDSTROM.
At Nordstrom our customers are at the heart of what we do; we want to provide
products and services that help each of our customers feel good and look their
best, and this extends to our customers having confidence in how we handle their
personal information. We take the trust you place in us very seriously, no
matter whether you share personal information with us when visiting or making a
purchase at our stores, reaching out to us by phone or email, using our websites
("Websites"), or our mobile applications ("Apps"). Within this policy, we will
refer to the Websites, Apps, in-store activities, and communications with us
collectively as the "Services." The goal of this Privacy Policy ("Policy") is to
explain how Nordstrom, Inc., including our affiliates, subsidiaries, and family
of brands (Nordstrom and Nordstrom Rack) (collectively, "Nordstrom", "we" or
"us"), collect and use your personal information, who we disclose it to and
when, and the tools and options available to you to manage that information.
This Policy applies to Nordstrom Services, and any sites, mobile apps or
products that display or link to this Policy. It does not apply to any website,
mobile app, service, or product that does not display or link to this Policy or
that contains its own privacy policy. If you are the holder of a Nordstrom
branded credit or debit card, please also review the Nordstrom Debit Card
Privacy Notice and Nordstrom Credit Card Privacy Notice for more information
about how Nordstrom Card Services and our banking partner use personal
information associated with your Nordstrom branded credit or debit card.
Clicking on the links below will take you directly to the corresponding section
of this Policy:
* What personal information we collect
* How we collect personal information
* How we use personal information
* When we share personal information
* Your options and legal disclosures
* Links to other sites
* Contact us
WHAT PERSONAL INFORMATION WE COLLECT
The following are the categories of personal information we collect and the
period of time we retain personal information for each category:
CATEGORY OF PERSONAL INFORMATION WE COLLECT
HOW LONG WE RETAIN IT
Identifiers, such as your name, alias, phone number, mailing and email
addresses, IP address, account name or other similar identifiers, account
credentials, address book entries, birth date, and ZIP code.
For as long as you remain a customer plus as long as necessary for legal reasons
or to protect our interests.
Commercial information, including purchase and related transaction information,
such as your Nordstrom account log-in credentials and password, payment
method(s) (debit or credit card number), items purchased, items altered or
custom made (including measurements), order status, information about Wish List
items, items in your online shopping bag or those saved for future purchase,
items in your registry, product review information, Gift Card and Nordstrom Note
information, preferred product sizes, brands you tell us you love and other
merchandise interests, your status as a Nordy Club member, income range, and
related information.
For as long as you remain a customer plus as long as necessary for legal reasons
or to protect our interests.
Information you share during communications and interactions with us, which may
include the content of email messages, chat sessions, text messages, and phone
calls.
For as long as we need the information to provide service to you.
Demographic information, which may include age or birth date, gender, ZIP code,
your status as a Nordy Club member, and other information about you.
For as long as you remain a Nordstrom customer plus as long as necessary for
legal reasons or to protect our interests.
Audio and visual information, such as video recordings of you when you visit one
of our stores or call recordings when you call our Customer Care team.
One year or longer as necessary for legal reasons or to protect our interests.
Location or geolocation information, including device location information when
using our Apps (if your device settings permit us to collect this information).
One year or longer as necessary for legal reasons or to protect our interests.
Internet or other electronic network activity information, including internet
browsing information, unique device identifiers, cookie identifiers, device and
browser settings and information, interaction with our Website, Apps or an
advertisement, and Internet service provider information. We may also collect
information about when and how you access and use our Websites and Apps, such as
the date and time of your visit or use, the websites visited before and after
visiting our Websites, how you navigate and what you search for on the Websites
or Apps, the pages visited on the Websites, items you view, and the items you
purchase.
For as long as you remain a customer plus as long as necessary for legal reasons
or to protect our interests.
Inferences about or derived from any of the information above that may relate to
your preferences or other matters.
For as long as you remain a customer plus as long as necessary for legal reasons
or to protect our interests.
OUR SITE IS FOR INDIVIDUALS WHO ARE AT LEAST 13 YEARS OLD
Nordstrom does not knowingly request or collect personal information from anyone
younger than 13 years old without prior consent from a parent or legal guardian.
Please contact privacy@nordstrom.com if you believe your child under age 13 has
submitted personal information to Nordstrom without prior parental or legal
guardian consent so that we can take steps to delete the information.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in various ways, both directly and indirectly.
For example, when you send us postal mail, email our customer care team, fill
out a form on our Websites, place an order through the Websites or Apps, or
provide information to one of our in-store team members, we collect your
information directly from you. We may also collect your personal information
indirectly through automated means, for example, when you interact with our
Websites or use our Apps, we may use technologies to collect information about
how you use the Websites or Apps. We may also receive information about you from
third parties including from our affiliates and subsidiaries, social media
platforms or from our advertising partners.
WE COLLECT PERSONAL INFORMATION WHEN YOU PROVIDE IT
We may collect personal information directly from you or your device as follows:
* When you register for a Nordstrom account, it is necessary for you to provide
personal information that includes your name and email address. You may
choose to provide us with additional personal information, including billing,
mailing, and shipping addresses, phone number, and a payment method (e.g.,
credit card). If you make purchases through the Websites or Apps, you will
also create a username and password, information that on subsequent visits
helps us confirm your identity and makes it easier for you to make purchases
on our Websites and Apps.
* If you join our Nordy Club, in addition to the Nordstrom account information
you provide (as noted above), we will also need your mobile phone number.
* If you apply for a credit account or to manage an existing credit or debit
account, you will need to provide your name, mailing address, email address,
and phone number. You will also need to provide other information needed to
assess your credit worthiness and verify your identity, such as date of
birth, social security number, income, and employer information. This
information is necessary for us to process your application, manage your
account, and provide you with credit-related services. Please note that if
you choose to link your card to another third-party website, they may use
your information in different ways and have privacy policies that differ from
ours; please refer to their privacy policies to understand how they collect
and handle your information and your choices. For additional information
about use of your personal information associated with a Nordstrom credit
account, please see Nordstrom Credit Card Privacy Notice and Nordstrom Debit
Card Privacy Notice.
* When you shop with us, either through the Websites or App, we store your
browsing history, what you searched for, including when you use our style
personalization tools, what you have saved for later, and when you ask us to
notify you about items that go on sale or come back in stock and what you
bought (if you make a purchase).
* When you interact with Nordstrom, including with a member of our sales team,
visit a store, contact our Customer Care team, participate in a contest or
sweepstakes, respond to a survey, engage in a promotional activity, register
to attend an event or appointment, or apply for employment (applicants have
access to our Careers Privacy Policy, which contains information on our
collection and use of applicant and employee data).
* When you sign up to receive emails, including marketing communications.
* When you visit a store, we may collect video recordings and photographs of
you that we use for security, to detect and prevent fraud, prevent product
loss or damage, report incidents, and for operational purposes.
WE COLLECT PERSONAL INFORMATION FROM THIRD-PARTY SOURCES
To better understand your preferences, operate our business, and provide you
with products and services we believe you will love, we may receive your
personal information from the following third parties:
* Nordstrom, Inc. and the Nordstrom family of brands and companies you have
interacted with.
* Online social networks if you follow Nordstrom, Nordstrom Rack, or any of our
brands on social media sites, for example, Facebook, Instagram, Twitter,
LinkedIn, TikTok or Pinterest. We may collect personal information when you
communicate with us within the social media sites or use functionalities,
plugins, widgets, or tools from social media platforms or networks in
connection with our Websites (e.g., to log into an account, or to share
inspiration, finds, purchases, and other content with your friends and
followers on social media) or when you click "Share This" or "Like" buttons.
We think it is important to point out that if you make a post on a social
media site, such as on Facebook, Instagram, or Pinterest, or identify us in
your social media feed by tagging us using a hashtag (#) or "at" (@), your
personal information may be publicly available and is subject to the privacy
policies of those social media sites. We recommend you review the privacy
policies of any third-party sites you visit to understand the data collection
and practices of those third parties.
* Third-party service providers that support our business, including companies
that help with our marketing efforts, analytics providers, advertising
networks and cooperatives, third parties that share information with us about
the different devices you use online, reviews you have posted on third-party
sites about products we offer, and other third parties that we collaborate or
work with.
WE COLLECT PERSONAL INFORMATION USING AUTOMATED TECHNOLOGIES
Personal information is also collected through automated technologies and shared
with us when you visit our Website, use our Apps, open an email, or click on one
of our advertisements.
We automatically create website and mobile application log files, which are
created when you access our Website and/or Apps. In addition, automated data
collection technologies—such as cookies, beacons, tags, software development
kits (SDK), and scripts—are used by us to analyze trends, administer the
Websites and Apps, and track users' movements around the Websites and Apps. We,
and our third-party service providers, also use these technologies to gather
demographic information about our user base as individuals and in the aggregate.
A "cookie" is a small text file that is stored on an individual's computer and
downloaded to the computer or mobile device when they visit a website. Cookies
then send information back to the originating website on each subsequent visit,
or to another website that recognizes that same cookie. We use the following
types of cookies:
* Essential Cookies are required to make our Websites and Apps function
properly and cannot be turned off in our systems. If you block these cookies,
portions of our Websites or Apps may not function properly.
* Performance and Functional Cookies allow us to count visits and sources of
traffic on our Websites and Apps so we can measure and improve performance
and functionality. They help us know which pages of our Websites are most and
least popular, which features of the Apps are used most, and how visitors
move around the Websites and Apps.
* Targeted Advertising Cookies may be set through our Websites by our
advertising partners. They may be used by advertising companies to build a
profile of your interests and show you relevant advertisements on other
websites. Please see Targeted Advertising in the Your options and legal
disclosures section for information about how you can opt out of these
cookies.
* Social Media Cookies allow you to share information using social media
sharing buttons on social networks like Facebook, LinkedIn, Pinterest,
Instagram, or Twitter. This information may then be used by the social media
network to deliver targeted advertising to you.
We may combine information collected automatically (as described above) from
your interactions with our Services and your activity on third-party sites with
other data (including personal information).
If you wish to opt out of allowing certain cookies, you may do so by changing
your browser settings so that cookies from our Websites and Apps cannot be set
(see Targeted Advertising in the Your options and legal disclosures section
below for your options). Please note that if you delete, block, or otherwise
restrict cookies, or use a different computer or Internet browser, you will need
to renew your cookie management choices.
HOW WE USE PERSONAL INFORMATION
We use personal information, including information that we combine from your
interactions with our Websites and Apps, in store, your device, or third
parties, to conduct our business and to provide you with the best possible
products, services, and experiences. We know your personal information is
important to you, so we want to be transparent about the purposes for which we
use that information. Here the ways we use your personal information:
* To provide you access to the Websites and Apps, including to service your
account(s) and memberships, and maintain the security of both.
* To provide you with products and services, including to fulfill your orders,
process your payments, and provide you with products and services that we
think you will like.
* To respond to or notify you, including when you place an order, initiate text
messaging as a Nordstrom credit card holder, obtain information about your
credit account (including balance, available credit and other similar
information), obtain a QR code in store for same-day purchases, reach out to
us with a comment, request or question, enter a contest or sweepstakes,
complete a survey, consent to a store team member emailing, texting or
calling you about products and services you have asked about or purchased,
and to let you know when an order or alteration is ready, to notify you of
updates to the App or, when you elect, to let you know an item is back in
stock.
* To personalize your experiences with us, including to remember your interests
and preferences, customize the products and services we share with you,
facilitate interactions with our stylists and store team members, track and
categorize your activity and interests on the Websites and Apps, including
identifying and linking the different devices you use, and to enrich your
experience in our stores, on the Websites and the Apps.
* For marketing and advertising, including to send you marketing and
advertising communications tailored to your interests and more general in
nature.
* To offer you personalized content when you are near our store or store
systems, have not disabled location sharing within your device settings, have
installed any of our Apps and your device accesses our store Wi-Fi services.
* For analytics, including to understand how you use our Websites and Apps, how
you shop with us, the methods, and devices you use to access our Websites and
Apps, and to make improvements to our Websites and Apps.
* To manage our Nordy Club loyalty program, including to enroll new members and
manage existing loyalty accounts.
* For business purposes, including to operate and improve our business and
business activities, for research, to maintain our programs, accounts, and
records; to understand your satisfaction with our products and services
including the Websites and Apps; to detect and prevent fraud or misuse of our
services; and for any other business purpose permitted by law.
* For legal and safety purposes, including to defend or protect us, you, our
customers, or third parties, from harm or in legal proceedings; maintain the
security of our customers, employees, and property; respond to court orders,
lawsuits, subpoenas, and government requests; address legal and regulatory
compliance; and notify you of product recalls or safety issues.
Below is a summary of the categories of personal information we collect and the
purpose for which we use this information.
CATEGORY OF PERSONAL INFORMATION WE COLLECT
PURPOSE
Identifiers, such as your name, alias, phone number, mailing and email
addresses, IP address, account name or other similar identifiers, account
credentials, address book entries, birth date, and ZIP code.
To provide access to the Website and Apps;
To provide products and services;
To respond to or notify you;
To personalize your experiences with us;
For marketing and advertising;
To offer you personalized content;
For analytics;
To manage your participation in Nordy Club (if you are a member);
For business purposes; and
For legal and safety purposes.
Commercial information, including purchase and related transaction information,
such as your Nordstrom account log-in credentials and password, payment
method(s) (debit or credit card number), items purchased, items altered or
custom made (including measurements), order status, information about Wish List
items, items in your online shopping bag or those saved for future purchase,
items in your registry, product review information, Gift Card and Nordstrom Note
information, preferred product sizes, brands you tell us you love and other
merchandise interests, your status as a Nordy Club member, income range, and
related information.
To provide access to the Website and Apps;
To provide products and services;
To respond to or notify you;
To personalize your experiences with us;
For marketing and advertising;
To offer you personalized content;
For analytics;
To manage your participation in Nordy Club (if you are a member);
For business purposes; and
For legal and safety purposes.
Information you share during communications and interactions with us, which may
include the content of email messages, chat sessions, text messages, and phone
calls.
To respond to or notify you;
For analytics;
To manage your participation in Nordy Club (if you are a member);
For business purposes; and
For legal and safety purposes.
Demographic information, which may include age or birth date, gender, ZIP code,
your status as a Nordy Club member, and other information about you.
To provide products and services;
To personalize your experiences with us;
For marketing and advertising;
To offer you personalized content;
For analytics;
To manage your participation in Nordy Club (if you are a member);
For business purposes; and
For legal and safety purposes.
Audio and visual information, such as video recordings of you when you visit one
of our stores or call recordings when you call our Customer Care team.
To provide products and services;
To respond to or notify you;
For analytics;
To manage your participation in Nordy Club (if you are a member);
For business purposes; and
For legal and safety purposes.
Location or geolocation information, including device location information
(greater than within 2,000 feet of your location) when using our Apps (if your
device settings permit us to collect this information).
To provide access to the Website and Apps;
To provide products and services;
To personalize your experiences with us;
For marketing and advertising;
To offer you personalized content;
For analytics;
For business purposes; and
For legal and safety purposes.
Internet or other electronic network activity information, including internet
browsing information, unique device identifiers, cookie identifiers, device and
browser settings and information, interaction with our Website, Apps or an
advertisement, and Internet service provider information. We may also collect
information about when and how you access and use our Websites and Apps, such as
the date and time of your visit or use, the websites visited before and after
visiting our Websites, how you navigate and what you search for on the Websites
or Apps, the pages visited on the Websites, items you view, and the items you
purchase.
To provide access to the Website and Apps;
To provide products and services;
To respond to or notify you;
To personalize your experiences with us;
For marketing and advertising;
To offer you personalized content;
For analytics;
For business purposes; and
For legal and safety purposes.
Inferences about or derived from any of the information above that may relate to
your preferences or other matters.
To personalize your experiences with us;
For marketing and advertising;
To offer you personalized content;
For analytics;
For business purposes; and
For legal and safety purposes.
WHEN WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information we collect from you to third parties,
including service providers, business partners, individuals and other third
parties, for various reasons. We may disclose personal information to:
CATEGORIES OF THOSE WE SHARE INFORMATION WITH
CATEGORIES OF PERSONAL INFORMATION WE MAY SHARE
The Nordstrom family of brands and companies including our affiliates, parents,
and subsidiaries.
All categories of information referred to in the What personal information we
collect section.
Individuals and other companies with whom you ask us to share.
Including where you ask us to share your Wish List or where you request we
accept payment from a third-party payor or financing company.
Marketing and advertising companies and service providers.
Identifiers, commercial information, contact preference information, demographic
information, location or geolocation information, Internet or other electronic
network activity information, and inferences.
Third parties and service providers, delivering products and services directly
to you.
Identifiers and commercial information.
Service providers helping us better understand our interactions and transactions
with you.
Identifiers, commercial information, contact preference information, demographic
information, location or geolocation information, Internet or other electronic
network activity information and inferences.
Service providers addressing online and offline fraud and security.
Identifiers, commercial information, demographic information, location or
geolocation information and Internet or other electronic network activity
information.
Service providers helping us maintain customer accounts and provide customer
service.
Identifiers, commercial information, contact preference information, demographic
information, and location or geolocation information.
Service providers supporting internal research.
Identifiers, commercial information, product preference information, demographic
information, location or geolocation information, device and Internet browsing
information and inferences.
Service providers that verify service quality.
Identifiers, commercial information, information you share during communications
and interactions with us, and Internet or other electronic network activity
information.
Service providers that support our business as allowed by law.
All categories of information referred to in the What personal information we
collect section.
Financial services providers, including collection agencies, credit bureaus, our
banking partner (TD Bank U.S. N.A.) and payment card association members. We may
also share your personal information with other companies, lawyers, credit
bureaus, agents, government agencies, and card associations in connection with
issues related to fraud, credit, defaults, or debt collection.
All categories of information referred to in the What personal information we
collect section depending on the circumstance and provider.
Social media platforms and networks such as Facebook, Twitter, Pinterest, and
Instagram, when you choose to use certain features or tools available on our
Websites or Apps that enable you to connect to a social media account or to
share inspiration, finds, purchases and other content on social media.
Contact information, demographic information, location or geolocation
information and device information.
Parties to business transactions including those involved in strategic business
transactions like mergers, acquisitions, joint ventures, asset sales,
reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or
other types of strategic business transactions where personal information may be
shared, sold, or transferred, and subsequently used by a third party.
All categories of information referred to in the What personal information we
collect section.
Other third parties not otherwise described above, including service providers
who assist us in preventing harm or fraud to us, you, our customers or other
third parties; law enforcement, government entities, courts, or other third
parties as required or allowed by applicable law, such as for the legal and
safety purposes described under the How we use information section. We also may
share personal information with third parties upon your request or with your
approval, though we may not be able to accommodate all requests.
All categories of information referred to in the What personal information we
collect section depending on the circumstance and party.
We may also share aggregated or de-identified information with our affiliates,
agents, service providers, business partners or other third parties for their
marketing or analytics uses or for any other lawful purpose. This type of
information cannot be used to identify you personally.
Note that it is our policy to require that third parties we share your personal
information with protect that information consistent with this Policy and
applicable law.
TARGETED ADVERTISING PARTNERS
We work with and disclose certain personal information (identifiers, commercial
information, contact preference information, demographic information, location
or geolocation information, Internet or other electronic network activity
information, and inferences) to third-party companies that support our
advertising and marketing efforts, including to serve interest-based
advertisements across the Internet; track and categorize your activity,
interests and device(s) used over time on our Websites and Apps, and on
third-party websites and mobile applications. The advertising networks and
related providers gather this information to create individual profiles that are
disclosed to us, which allows us the ability to match those individual customer
profiles with advertisements we believe may be most relevant to a particular
customer.
We may also disclose other information at our discretion, including information
collected by automated technologies, which may be used by third parties for
their own marketing, advertising, and other purposes. Please see the Targeted
advertising portion of the Your options and legal disclosures section below for
information on the choices you have related to interest-based advertising.
WE USE THIRD-PARTY ANALYTICS PROVIDERS
We use analytics services, including Google Analytics, to better understand how
customers use our Websites and Apps to improve those technologies and optimize
your experience and interactions. If you wish to opt out of allowing Google to
collect analytics information, please visit Google Analytics Opt-out Browser
Add-on.
WE MAY SHARE FEEDBACK YOU PROVIDE TO US
We are excited when customers want to share feedback with us about the products
and services they have purchased and what we offer. If you ask a question about
a product, respond to a question about a product or submit an online review,
including if you include a photo, please be aware that this feedback may be
publicly shared and used by us on the Websites or Apps without compensation or
attribution. Please see our Terms and Conditions for more information.
YOUR OPTIONS AND LEGAL DISCLOSURES
We recognize that you want choice not only in the products and services we offer
but also in how your personal information is used and shared. We currently offer
the following choices and options:
* Viewing your personal information. You can access your name, email address,
billing address, shipping addresses, payment methods, transaction information
(orders, purchases, and returns), Nordy Club information and email by logging
into your account on the Websites and Apps.
* Updating your personal information. You can also correct or update your name,
email, billing or shipping addresses, some shopping preferences (such as
preferred store location) and payment methods by logging into your account on
the Websites. You may also make a request to update your personal information
by writing to us at the email or postal mailing address specified in the
Contact us section below.
* Targeted advertising. You may opt out of the use of information about your
browsing activities on our Services to show you ads on other websites and
services by adjusting your settings for each device and browser you use with
the Websites and within each App you use. To opt out of targeted advertising,
you must submit a request using our online form and adjust settings for each
device and browser you use with the Websites and within each App you use. To
adjust settings for Nordstrom and Nordstrom Rack, please go to our opt-out
page. Alternatively, you may visit our Services using a legally recognized
device or browser-based universal opt-out mechanism such as the Global
Privacy Control, which will opt out the sharing of your personal information
at a browser level. You may also opt out of targeted advertising by certain
companies that participate in third-party industry groups by visiting the
Network Advertising Initiative consumer opt-out page or the Digital
Advertising Alliance's consumer choice tool. In addition, your device
settings may offer you additional privacy settings when using our Apps;
please see the device settings for details. Please note that even if you opt
out of receiving interest-based advertising, you will still receive
advertisements, but they will be more general in nature.
* Email choices. You can opt out of marketing or advertising emails by
following the unsubscribe process included in the promotional email you
received or by logging into your account and indicating your preference. You
may also request to opt out of marketing or advertising emails by contacting
us at privacy@nordstrom.com. Please keep in mind that you if you opt out of
receiving marketing messages, you will still receive transactional and
service-related emails from us (such as emails related to your order, your
membership in our Nordy Club, correction of personal information, password
reset requests, reminder emails you have requested, updates to our terms and
policies and other similar communications essential to your transactions on
the Websites or Apps) that may be necessary for us to make the Websites and
Apps available to you or respond to your inquiries. For questions about
service or transactional emails related to your Nordstrom credit card, please
call 1.800.964.1800, and for questions about service or transactional emails
related to your Nordy Club membership, please call 1.800.446.4500.
* Direct mail choices. You may opt out of receiving marketing or advertising by
direct mail by logging into your account on our Websites and indicating your
preference. Alternatively, you can contact us through one of the methods
specified in the Contact us section below and provide the name and mailing
address that you would like to opt out. Please note that these requests may
take up to 8–10 weeks to become effective.
* Telephone choices (calls and texts). You may opt out of receiving text
messages by texting "Stop" at the end of any message you receive, or to opt
out of marketing or advertising calls, by contacting us through one of the
methods specified in the Contact us section below and sharing the phone
number that you would like to opt out.
* Mobile location choices. If you use our Apps, you may decline to provide
location information through your mobile device settings or any prompt
requesting location information. As noted above, we may collect location data
(where your device settings allow) when you have installed the Apps and your
device is near one of our stores, even if you are not currently using the
Apps. You may prevent this by adjusting your mobile device settings to
prevent sharing of location information on your device.
Additional rights in specific jurisdictions. For our customers residing in
California, Colorado, Connecticut or Virginia, state law grants you additional
rights (see below for information on the rights currently granted by state).
You, or your legally designated representative, may submit a request to exercise
your rights by completing our online form. Completing the form online will allow
us to begin working on your request more quickly and efficiently, but we
recognize that some customers may have difficulty using the online form or would
prefer support from our team to complete it; you can get help by calling
1.877.653.0390. Please see the Identity verification requirement section below
for more information on our process for verifying we have received a legally
valid request.
Rest assured, Nordstrom will not discriminate or retaliate against you if you
elect to exercise any legally available rights as described in this Policy. If
you would like an authorized agent to submit a request on your behalf, please
send us an email at privacy@nordstrom.com for instructions and additional
information we need to respond to a request when submitted by a legally
authorized agent.
Identity verification requirement. The law requires that we validate the
identity and legal authority associated with certain personal information
requests, including for customers residing in states granting additional rights
as set out below. As a result, we may require that you take additional steps to
validate your identity and legal authority, particularly where you make a
request through our online form or in writing (email or postal mail). If you
make a request online or through our Customer Care center, we will send a
message to the email address you provided in your request and you must validate
your request within seven (7) days as instructed in that email. Your request
will be considered validated once you have completed the email validation
process or submitted additional information as requested. Should you fail to
confirm your request within the relevant timeframe and/or fail to provide the
additional information requested, your request will be considered unvalidated
and closed.
We will provide a response to any personal information request within the
timeframe required by law. If we cannot substantively respond to your request in
a timely manner, we will notify you and provide the reason for the delay.
Under certain circumstances, we may not be able to fulfill your request, such as
when doing so would interfere with our regulatory or legal obligations, where we
cannot verify your identity, or if your request involves disproportionate cost
or effort. But we will respond to your request within a reasonable time, as
required by law, and provide an explanation.
FOR OUR CUSTOMERS RESIDING IN CALIFORNIA
California law requires that we provide certain disclosures, including a
description of legal rights, to those who reside in the state of California. If
you are a California resident and a Nordstrom customer, this section applies in
addition to all other applicable rights and information contained in this
Policy.
California disclosures. Please see the What personal information we collect and
When we disclose personal information sections above for information about the
categories of personal information we collect and categories of recipients to
which we have disclosed such information over the preceding 12 months.
The Nordy Club and notice of financial incentive. We provide special offers and
benefits to customers participating in our Nordy Club loyalty program. Customers
may join online or in store; Nordstrom credit card holders join The Nordy Club
loyalty program as part of the credit card application process. Nordy Club
members earn points when they purchase certain products or services. These
points convert to Nordstrom Notes that may be applied to future purchases with
Nordstrom. Additional information on the Nordy Club, including details on how to
earn Nordstrom Notes and other Nordy Club benefits can be found here.
Participation in The Nordy Club is voluntary and Nordy Club members may withdraw
from the Nordy Club loyalty program at any time by contacting our customer
service at 1.800.446.4500. The personal information we request from customers
when they sign up for The Nordy Club includes their name, email, and phone
number, so we can send reward and program-related information (including
relevant marketing), and to ensure that purchases are associated with the
correct Nordy Club account. A Nordy Club member may also share personal
information with us through their Nordstrom or Nordstrom Rack account(s),
including username and password, billing, mailing and shipping addresses, phone
number and payment method (e.g., credit card) information and brand preferences,
or through purchases they make online or in store. When a Nordy Club member
accesses our website or mobile app or makes a purchase, we collect the same
personal information as we do from other Nordstrom customers as detailed above
in this Policy. We use and disclose any information we collect as part of our
loyalty programs as described in this Policy. If you request that we delete any
of your personal information that is essential to providing you with the Nordy
Club loyalty program, we will not be able to provide you with the benefits of
that program (e.g., if you ask us to delete your phone number, we will no longer
be able to maintain your loyalty account).
While we do not assign a monetary value to the personal information we collect
from Nordy Club members in exchange for the benefits The Nordy Club program
offers, we do receive value in the form of customer loyalty and increased
purchase engagement. In determining the value to Nordstrom, we considered the
revenue generated from activities related to the collection and retention of
Nordy Club members' personal information less expenses related to providing The
Nordy Club program and benefits offered. This value will vary by member
depending on purchases made, where those purchases are made (in store or
online), which offers a member takes advantage of, and many other factors.
Your California rights. As a California resident, you have the right to request:
* To know more about and access your personal information.
* That we correct your personal information that is inaccurate.
* That we delete your personal information.
Please see the Your options and legal disclosures section for additional
information on how to exercise your rights. In addition, California law also
gives you the right to request that we limit the use of your "sensitive"
personal information. Nordstrom does not use any sensitive personal information
to make inferences about you and uses sensitive personal information only for
reasons set forth in this Policy and as permitted by the California Consumer
Privacy Act.
The rights granted to you under California law may provide us with exceptions to
fulfilling your request, including where we need to retain the information to
fulfill a legal obligation, complete a transaction with you, prevent fraud or
any other purpose permitted by law.
Should you wish to appeal a determination we have made with regard to your
personal information request, send an email to privacy@nordstrom.com within 14
days of receiving a final response from us. Include "Data Subject Rights Appeal"
in the subject line of your email, and provide your name, the original request
case number, the email address associated with your request and any relevant
information for us to investigate your appeal. We will provide a response to
your request for an appeal within a reasonable time and in accordance with
applicable law.
Do not sell or share my personal information
As described above, we work with certain advertising partners to show ads that
are targeted to your interests. These activities may be considered "selling" or
"sharing" of your personal information under California law. To opt out of these
activities, you must submit a request using our online form and adjust settings
for each device and browser you use with the Websites and within each App you
use. To adjust settings for Nordstrom and Nordstrom Rack, please go to our
opt-out page. Alternatively, you may visit our Services using a legally
recognized device or browser-based universal opt-out mechanism such as the
Global Privacy Control, which will opt you out of the sale or sharing of your
personal information. Please note that we may continue to collect and share
personal information about you with other third parties, including to continue
providing services to you where sharing of your personal information is for
purposes other than targeted advertising and permitted by law. Adjusting your
settings using the settings link above will only opt out of any sharing activity
on the browser and device you are using for the Nordstrom-branded website (e.g.,
Nordstrom.com or Nordstromrack.com) you are visiting once you tap the "confirm"
button. If you use the Apps, you will also need to opt out under the Your
Privacy Rights menu item for each App.
We do not knowingly "sell" or "share" the personal information of consumers
under 16 years of age.
California Privacy Rights Request Metrics
The following are metrics reflecting the requests Nordstrom received from all
consumers, including California consumers, for the timeframe of January 1, 2022,
to December 31, 2022.
*Includes lack of consumer response to identity verification and duplicate
requests.
**Excludes opt-out requests received from a browser-based opt-out mechanism such
as the Global Privacy Control.
FOR OUR CUSTOMERS RESIDING IN COLORADO, CONNECTICUT AND VIRGINIA
Colorado, Connecticut and Virginia laws require that we provide certain
disclosures, including a description of legal rights, to those who reside in
those states. If you are a resident of Colorado, Connecticut or Virginia, and a
Nordstrom customer, this section applies in addition to all other applicable
rights and information contained in this Policy.
As a resident of Colorado, Connecticut or Virginia, you have the right to
request:
* To know more about whether we are processing your personal information,
access and receive a copy of your personal information.
* That we correct your personal information that is inaccurate.
* That we delete your personal information.
* To opt out of the processing of your personal information for the purposes of
providing you with targeted advertising.
Please see the Your options and legal disclosures section of this Policy section
for additional information on how to exercise these rights.
The rights granted to you under applicable law may provide us with exceptions to
fulfilling your request, including where we need to retain the information to
fulfill a legal obligation, complete a transaction with you, prevent fraud or
any other purpose permitted by law.
Should you wish to appeal a determination we have made with regard to your
personal information request, send an email to privacy@nordstrom.com within 14
days of receiving a final response from us. Include "Data Subject Rights Appeal"
in the subject line of your email, and provide your name, the original request
case number, the email address associated with your request and any relevant
information for us to investigate your appeal. We will provide a response to
your request for an appeal within a reasonable time and in accordance with
applicable law.
Other than as set forth in this Policy, Nordstrom does not collect or process
personal information that may be considered "sensitive" and subject to the laws
in Colorado, Connecticut or Virginia. Nordstrom does not use personal
information for profiling in furtherance of decisions that produce legal or
similarly significant effects concerning a consumer.
For our customers in Colorado: The Nordy Club and notice of Bona Fide Loyalty
Program. We provide special offers and benefits to customers participating in
our Nordy Club loyalty program. Customers may join online or in store; Nordstrom
credit card holders join The Nordy Club loyalty program as part of the credit
card application process. Nordy Club members earn points when they purchase
certain products or services. These points convert to Nordstrom Notes that may
be applied to future purchases with Nordstrom. Additional information on the
Nordy Club, including details on how to earn Nordstrom Notes and other Nordy
Club benefits, can be found here. Participation in The Nordy Club is voluntary
and Nordy Club members may withdraw from the Nordy Club loyalty program at any
time by contacting our Customer Service representatives at 1.800.446.4500. The
personal information we request from customers when they sign up for The Nordy
Club includes their name, email, and phone number, so we can send reward and
program-related information (including relevant marketing), and to ensure that
purchases are associated with the correct Nordy Club account. A Nordy Club
member may also share personal information with us through their Nordstrom or
Nordstrom Rack account(s), including username and password, billing, mailing and
shipping addresses, phone number and payment method (e.g., credit card)
information and brand preferences, or through purchases they make online or in
store, for purposes of creating a better online and/or in-store shopping
experience. When a Nordy Club member accesses our website or mobile app or makes
a purchase, we collect the same personal information as we do from other
Nordstrom customers as detailed above in this Policy. We use and disclose any
information we collect as part of our loyalty programs as described in this
Policy. If you request that we delete any of your personal information that is
essential to providing you with the Nordy Club loyalty program, we will not be
able to provide you with the benefits of that program (e.g., if you ask us to
delete your phone number, we will no longer be able to maintain your loyalty
account).
FOR OUR CUSTOMERS RESIDING OUTSIDE THE U.S.
Nordstrom does not market for direct sale to customers in regions outside the
United States, including the European Economic Area (EEA), Switzerland and the
United Kingdom (UK). Purchases made through our Websites or Apps that ship to
locations outside the United States are processed by Borderfree, Inc.
("Borderfree"), not Nordstrom. Any personal information associated with those
orders will be received by Nordstrom on behalf of Borderfree. Nordstrom may
access personal information controlled by Borderfree to fulfill orders. If you
have questions about Borderfree's privacy practices, please contact Borderfree
(borderfree.com).
If you provide personal information through the Websites or Apps separate from a
purchase, you understand that your personal information will be transferred to
and processed in the United States of America and any other country or
jurisdiction at our sole discretion. The laws that apply to the use and
protection of personal information in the United States or other countries or
jurisdictions in which we transfer or process personal information may be
different from the laws and protections in your country.
LINKS TO OTHER SITES
Links to other websites and services. Our Websites and Apps may provide links to
Internet sites, content, or videos (embedded or direct links) maintained by
third parties. We are not responsible for the sites, content, or videos
available via those links, and we have not reviewed the privacy practices of
those third parties. We encourage you to review the privacy practices of any
third-party sites you choose to access.
CONTACT US
If you have questions about this Policy or our privacy practices, please contact
us at:
Nordstrom Privacy
c/o Nordstrom Legal
PO Box 21986
Seattle, WA 98111-3986
privacy@nordstrom.com
If you're not comfortable shopping through the Websites or Apps and would prefer
to make your purchase via telephone, just give us a call at 1.888.282.6060. Our
Customer Service representatives will be happy to assist you.
Updates to this policy
We may make changes to this Policy from time to time, and we may apply any
changes to information previously collected, as permitted by law. Please be sure
to check this Policy for updates. Each version of this Policy will be indicated
by the last updated date at the top. If we make material changes to this Policy,
we will notify you, such as by posting the updated Policy on the Websites or
Apps, and/or as otherwise required by applicable law.
You're in!
Stay tuned for the latest updates on new arrivals, special offers and more - all
delivered straight to your inbox.
Privacy Policy
Get Email Updates:
Email
Sign up
CUSTOMER SERVICE
* Contact Us
* Order Status
* Shipping
* Return Policy & Exchanges
* Price Adjustments
* Gift Cards
* FAQ
* Product Recalls
* Germany
ABOUT US
* All Brands
* Careers
* Corporate Social Responsibility
* Diversity, Equity, Inclusion & Belonging
* Get Email Updates
* Nordstrom Blog
* The Thread
* Nordy Podcast
STORES & SERVICES
* Find a Store
* Free Style Help
* Alterations & Tailoring
* Pop-In Shop
* Virtual Events
* Spa Nordstrom
* Nordstrom Restaurants
* Nordstrom Local
NORDSTROM CARD & REWARDS
* The Nordy Club Rewards
* Pay My Bill
* Manage My Nordstrom Card
NORDSTROM, INC.
* Nordstrom Rack
* Investor Relations
* Press Releases
* Nordstrom Media Network
Get our apps
*
*
*
*
*
Top
* Privacy
* Your Privacy Rights
* Terms & Conditions
* ©2023 Nordstrom, Inc.
WE SHIP TO GERMANY
A few things to know:
* Prices and payment are shown in EUR.
* International shipping costs are based on your items, shipping method and
destination.
* Not shipping to Germany? Change your country
Get more details or contact us if you have questions about international
shipping.
Live chat