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We use cookies to improve your website experience. To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy. By continuing to use the website, you consent to our use of cookies. × /sites/all/themes/penton_subtheme_nrn/images/logos/footer.png Google Tag Manager Skip navigation Informa Nation's Restaurant News is part of the Informa Connect Division of Informa PLC * Informa PLC * About us * Investor relations * Talent This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726. Discover: * Subscribe * About Us * Advertise * CREATE 2024 - Nashville * Top 500 * Restaurant Show Insider * More * Podcasts/Videos * 2023 Live Learning Series * Create Insider * Market Leader Report: Tech * Market Leader Webinar: Tech * Market Leader Report: Data * Market Leader Webinar: Data Menu Log In or Register * News * Podcasts/Videos * Consumer Trends * Menu * Operations * Marketing * Finance * Women in Foodservice * Data & Research * Webinars * Subscribe * About Us * Advertise * Subscribe to our newsletters * Create, The Future of Foodservice * Store * Digital Edition * Restaurant Hospitality * Partner Page: The Future of Multi-Location Order Management * Partner Page: AI-Powered Voice * Privacy Statement * Terms of Service * Cookie Policy * Ad Choices * Search * Log In * Register * NEWSLETTER SIGN-UP Recent Recent Coffeehouse chain Aroma Joe’s promotes Dave Tucci to president and eliminates CEO position May 01, 2024 How Domino's is benefitting from this big change May 01, 2024 -------------------------------------------------------------------------------- IHOP has a new point-of-sale system for the first time in 15 years Apr 30, 2024 How Nimbus is defying the slow decline of ghost kitchens Apr 30, 2024 RBI adds $300M to Burger King remodeling program Apr 30, 2024 Featured Menu Tracker: New items from McDonald’s, Starbucks, and KFC Apr 19, 2024 NRN editors discuss food trends, influencer marketing, and Red Lobster’s future Apr 19, 2024 The restaurant industry has the highest degree of employee burnout, study shows Apr 19, 2024 Taco Bell collaborates with another sauce company for its Nacho Fries Apr 19, 2024 Photo courtesy of Informa Connect Foodservice The Restaurant Leadership Conference in Phoenix. Operations>Workforce 5 TAKEAWAYS FROM THE RESTAURANT LEADERSHIP CONFERENCE Labor – both from a cost and culture perspective – dominated discussions on the show floor and in general sessions. Alicia Kelso | Apr 17, 2024 Save And that’s a wrap on Nation’s Restaurant News’ first Restaurant Leadership Conference experience following parent company Informa’s acquisition of Winsight last year. Together, with our new-ish colleagues from Restaurant Business, we followed, participated in, and led several conversations on topics weighing most heavily on the operators in attendance. Here are five key takeaways. * Labor. LOTS of discussion about labor and wages against a backdrop of California’s AB1228 that went into effect earlier this month, raising the minimum wage to $20 an hour. One operator told me he’ll “never” expand in California again, while another felt confident about the combined pricing and technology strategies her team has put into place to soften the inflationary blow. We’ve seen plenty of stories so far about layoffs and kiosk implementations and even menu adjustments to navigate these higher wages, but time will tell how it ultimately shakes out. Will this $20 watermark trickle beyond QSRs? Likely. Other markets? Maybe. Will California’s restaurant growth stagnate a bit? Perhaps among smaller players, but not likely among the bigger players who have the advantages of scale to absorb the higher costs. * Speaking of labor, I had the privilege of leading a power panel discussion about people strategies alongside Kelly Costanza, chief people officer at Cava, Laura Rueckel, chief marketing officer at Freddy’s Frozen Custard, and Sara Bittorf, chief experience officer at Red Lobster. The industry had a major reckoning during the pandemic and ensuing labor shortage that caused companies to re-think their employee propositions and these executives noted those propositions are now about more than just wages, but also benefits, training and development, culture/buy-in. It requires ownership across the business (not just HR) and also investment, but there is a return when retention rates rise. The executives also noted that the employee proposition should lead with their experience – is their job satisfying, purposeful, as simple and safe as it can be? Happier employees equal happier customers. * And speaking of pandemic-related reckonings, it’s no secret this industry had to sprint to catch up on technology but the narrative around technology has shifted a bit. We’re less interested in bells and whistles (e.g. robots) and more focused on labor-saving features (kiosks, scheduling), back-of-house efficiencies (kitchen display systems), and omnichannel strategies. Also, a lot of people talked about AI on the show floor, but in the context of what to do with it, acknowledging that this question should be answered sooner rather than later because AI is coming in hot. * A pre-pandemic mindset: Technomic’s Joe Pawlak and Rich Shank presented a state of the industry update based on their company’s recently released data and dubbed 2024 the “year of a reality reset.” “The last four years we’ve been dealing with an abnormal situation. Sales dropped dramatically, then spiked, then they were down, then they spiked. Now we’re getting back to normal patterns. Same with inflation. This year we’re going back to reality and reality is a pre-pandemic mindset,” Pawlak said. * Celebrity sightings. There are celebrities, like Martha Stewart, and then there are celebrities to us restaurant people, like Jersey Mike’s CEO Peter Cancro. Both graced the main stage during RLC, with Cancro receiving the “Restaurant Leader of the Year” award and Stewart stepping in as the event’s keynote speaker. Cancro was recognized for taking the sandwich chain from the original Mike’s Subs shop on the Jersey Shore that he bought 49 years ago, to nearly 3,000 locations today. “Every year and every day, we just show up, and you see the slow incremental growth,” Cancro said. “Then all of a sudden, we look around and say, ‘huh, I think we got something here….’ The past three years we hit the 300-store mark every year and we still think it’s consistent slow growth that does the trick.” Related: Jersey Mike’s CEO Peter Cancro wins the 2024 Restaurant Leader of the Year award Stewart commiserated about her experience as a restaurateur after opening her first restaurant at 80 years old. The Bedford by Martha Stewart, located in the Paris Las Vegas, was named after her hometown in Bedford, New York, and features offerings like Oysters Rockefeller and Golden Ossetra Caviar. “Why I didn’t do a restaurant sooner, I’ll never know,” Stewart told Restaurant Leadership Conference attendees Tuesday in Scottsdale, Arizona. “I kept saying, I like to go out to restaurants. I don’t want to work in a restaurant … Restaurants are one of the hardest businesses on earth.” “Here I am at 80 years old, and why I didn’t do a restaurant sooner, I will never know,” Stewart told attendees. “I kept saying, ‘Well, I really like to enjoy going out to restaurants, but I’m not sure about owning one.” Contact Alicia Kelso at Alicia.Kelso@informa.com TAGS: Technology 0 comments Hide comments Comment * Rich Text Editor, edit-comment-body-431124 Editor toolbars BoldKeyboard shortcut Ctrl+B ItalicKeyboard shortcut Ctrl+I Block Quote Press ALT 0 for help ◢Elements path Switch to plain text editor More information about text formats Text format CommentsPlain text COMMENTS * Allowed HTML tags: <em> <strong> <blockquote> <br> <p> PLAIN TEXT * No HTML tags allowed. * Web page addresses and e-mail addresses turn into links automatically. * Lines and paragraphs break automatically. PublishLog in or register to comment Save Leave this field blank Related Julie Hauser-Blanner named COO of Smalls Sliders Alicia Kelso April 22, 2024 Clay Hansen named CFO of Mo’Bettahs Alicia Kelso April 19, 2024 How Jennifer Schuler plans to maintain Handel’s Homemade Ice Cream’s legacy as it continue… Alicia Kelso March 25, 2024 Chipotle, Starbucks and more raise prices by as much as 7-8% in California Joanna Fantozzi April 4, 2024 How Bojangles is adjusting its strategy to grow beyond the Southeast Alicia Kelso April 18, 2024 Delivering the Digital Restaurant: California wage law sends ripples through restaurant in… Meredith Sandland. April 8, 2024 iAbout these recommendations Sponsored Increasing menu mentions of mole point toward surging popularity April 23, 2024 Cultivating a greener future – The ongoing journey of sustainability in restaurants April 15, 2024 Share the love—and drive sales—with exciting chicken sandwiches March 6, 2024 Boosting summer dessert sales with branded inclusions May 1, 2024 Turn up your flavor factor March 15, 2024 Consumers crave globally inspired comfort foods April 16, 2024 iAbout these recommendations * Load More * About Us * Contact * Subscribe * Ad Choices * Sitemap * CCPA: Do not sell my personal info * Privacy Policy * Terms of Service * Content Licensing/Reprints * Cookie Policy Follow us: © 2024 Informa USA, Inc., All rights reserved * Privacy Policy * Cookie Policy * Terms of Use x