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 * Request a Demo
 * Solutions
   * Expand Locations
   * Open Locations Faster
   * Improve Performance
   * Ensure Quality
   * Retain and Onboard Employees
   * Streamline Royalty Process
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   *  Expand Locations
      Open Locations Faster
      Improve Performance
      Ensure Quality
      Retain and Onboard Employees
      Streamline Royalty Process
     
   
   
   * HEAR HOW CAPRIOTTI’S AND WINGZONE GREW EXPONENTIALLY AND ACHIEVED BRAND
     CONSISTENCY WITH FRANCONNECT
     
     
     
     Click for sound
     
     
     
     
     
     4:40
     
     
     
     
     
     
     
     
     
 * Platform Overview
   
   
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      Hub
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   * HEAR HOW GRISWOLD HOME CARE MANAGED CONSISTENT OPENINGS WITH FRANCONNECT
     
     
     
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   * HEAR HOW BOOST MANAGED TO TRAIN EMPLOYEES IN MULTIPLE LANGUAGES
     
     
     
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     4:32
     
     
     
     
     
     
     
     
     
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Request a Demo
World Manager Frontline Training and Engagement


DRIVE TEAM ENGAGEMENT, BRAND CONSISTENCY, AND UNIT PERFORMANCE WITH WORLD
MANAGER FRONTLINE

A strong learning and development function is an essential channel for driving
operational success. Our learning and development capabilities are now fully
embedded into FranConnect’s operational platform, and therefore employee
development playbooks, learning pathways, and engagement best practices can be
informed, created, and deployed based on operational goals and performance
analytics from across the brand.

Book a Demo

0%
Reduce Training Cost By Up To


FRANCONNECT’S WORLD MANAGER FRONTLINE TRAINING AND ENGAGEMENT SOLUTION EMPOWERS
MULTI-LOCATION BUSINESSES TO DEVELOP AND DEPLOY HIGHLY CUSTOMIZED BRANDED
CONTENT TO FRONTLINE EMPLOYEE TRAINING FOR IMPROVED ONBOARDING AND ENGAGEMENT,
ENABLING BRANDS TO TRACK ENGAGEMENT SUCCESS AT THE LOCATION LEVEL.

Operation teams will be better equipped to deliver and monitor best practice
training, access up-to-the-minute data, staff training results, performance
appraisals, and satisfaction surveys with benchmark reporting.

Unlike traditional Learning Management Systems (LMS), FranConnect’s solution
leverages core best practices already embedded in its platform to inform how
brands need to deploy frontline training. The result is highly engaged team
members who not only adhere to the brand standards but also elevate customer
experiences and unit performance.

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 * 
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 * 
 * 
 * 
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 * 


 CUSTOMIZABLE ELEARNING APPLICATION

Engaging mobile-first content delivery. Manage the entire employee lifecycle in
a single app. Fully white-labeled, allows you to customize the platform with
your branding. The ACTIV Creator is an integrated authoring tool with simple and
intuitive features, allowing you to rapidly build and update your e-learning
content. Freely edit your canvas and add images, buttons, videos, voice-over
audio tracks, and more. 

Request a Demo


 SEAMLESS CONTENT INTEGRATION

Import Your Existing SCORM Content
Already have SCORM-compliant training materials? Easily import your existing
content into elearning, preserving your investment in learning resources.

Customization Services Available
Need help tailoring your content? Our in House expert content team can work with
you to customize training modules in various e-learning standards, including:

SCORM 1.2
SCORM 2004
cmi5
xAPI (Tin Can)
And more!

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EASY-TO-USE QUESTIONNAIRE BUILDER

Create Engaging Content in Minutes
No coding skills are required! Our intuitive questionnaire builder empowers you
to create interactive content quickly:

 * User-Friendly Interface: Drag-and-drop functionality makes building
   questionnaires a breeze.
 * Multiple Question Types: Choose from various formats including multiple
   choice, true/false, short answer, and more.
 * Customizable Design: Use your branding, colors, and logos to maintain a
   consistent look.
 *  See how your questionnaire will appear to learners in real time.
 * Mobile-Responsive: Ensure your content looks great on any device.

Transform your ideas into engaging learning content without the complexity of
advanced e-learning standards.

Request a Demo


FACILITATE REWARD AND RECOGNITION PROGRAMS

Elevate Your Team with Dynamic Recognition and Rewards
 
Inspire and engage your workforce with our comprehensive recognition system:
 
 * Automated Service Awards: Celebrate milestones and achievements instantly
 * Manual Recognition: Empower managers to acknowledge excellence on the spot
 * Gamified Learning Incentives: Reward continuous learning with points, badges,
   and leaderboards

From automated celebrations to personalized appreciation, create a culture where
every success is recognized. Watch as your team engages more, learns faster, and
achieves new heights of performance.
Request a Demo



SURVEYS + TRAINING: ENSURING COMPLIANCE ACROSS YOUR NETWORK

Maximize operational consistency and compliance in your multi-location or
franchise business with integrated survey and training software. This powerful
combination allows you to:

 1. Assess compliance levels across all locations
 2. Identify knowledge gaps and inconsistencies
 3. Deliver targeted training to address specific needs
 4. Monitor improvements and maintain standards
 5. Ensure brand consistency and quality control

From food safety to customer service protocols, our solution helps you:

 * Standardize operations
 * Reduce compliance risks
 * Improve performance across locations
 * Protect your brand reputation

Don’t let distance compromise your standards. Empower your network with the
tools to stay aligned, compliant, and successful.

Request a Demo


NOTICE TOOL: DRIVING OPERATIONAL EXCELLENCE

Boost your multi-location or franchise business with our Notice tool:

 * Instant network-wide communication
 * Track message receipt for compliance
 * Two-way feedback for engagement
 * Accessible anywhere, on any device
 * Streamline updates on policies, rosters, and launches

Centralize communication, ensure consistency, and maintain standards across all
locations. Keep your entire network aligned and informed for optimal
performance.

Request a Demo



SCENARIO BASED TRAINING: ELEVATE PERFORMANCE THROUGH PRACTICE

Enhance skill development in your multi-location business with our Scenario
Based Training tool:

 * Employees create task completion videos for manager review
 * Written case studies with assessments test critical thinking
 * Flexible upload options for videos or written documentation
 * Managers manually assess responses against set criteria
 * Ideal for complex procedures requiring in-depth understanding

This tool allows you to:

 * Verify practical application of skills
 * Ensure consistent procedure implementation across locations
 * Identify and address knowledge gaps
 * Customize training to your specific operational needs
 * Boost operational excellence by bridging the gap between theory and practice.

Request a Demo


POLICY SIGNING: STREAMLINE COMPLIANCE AND TRAINING VERIFICATION

 * Track completion of critical policies (such as harassment, safety, and
   bullying)
 * Managers sign off on employee competency for specific items
 * Employees digitally acknowledge training completion and understanding
 * Automatic reminders for periodic re-verification

Key benefits:

 * Centralized policy management across all locations
 * Clear accountability for both managers and employees
 * Easy tracking of face-to-face training completion
 * Helps maintain up-to-date certifications (such as first aid, and hazard
   training)
 * Reduces compliance risks and liability

Simplify your policy management, ensure consistent training, and maintain a
compliant workforce across your network.

 

Request a Demo



PERFORMANCE APPRAISALS: ENSURING OPERATIONAL COMPLIANCE

 * Digitize appraisal forms for network-wide consistency
 * Link evaluations to policy adherence and training completion
 * Track compliance metrics across all locations
 * Automated reporting for compliance-focused insights

Key features:

 * Verify policy understanding during reviews
 * Assess adherence to operational standards
 * Identify compliance gaps and training needs
 * Document regulatory compliance efforts

Align individual performance with operational requirements. Strengthen your
compliance culture through targeted evaluations.

Request a Demo


EVENT SCHEDULER: STREAMLINE ATTENDANCE MANAGEMENT

 * Enable employee self-registration or manager booking for events
 * Set automated reminders for attendees and general event notices
 * Operators can create and manage events across all locations
 * Track attendance for compliance and reporting purposes

Key benefits:

 * Centralized event management for multi-location businesses
 * Improved attendance rates with automated reminders
 * Easy scheduling of key operational events and training sessions
 * Comprehensive attendance records for compliance tracking

Simplify event coordination and boost participation across your network. Ensure
critical operational meetings and training sessions are well-attended and
documented.

Request a Demo

Customer Success Story


HOW BOOST JUICE ALIGNED THEIR FUN COMPANY CULTURE BY DELIVERING CONSISTENT
TRAINING TO 650 LOCATIONS

Hear how Boost Juice uses FranConnect’s World Manager solution to train their
staff even before they enter a store, which increases safety and expedites
training. Along with training, they utilize the platform as a main communication
tool and operational efficiency program with the FBC’s.

Watch the Testimonial



MORE RESOURCES


TERIYAKI MADNESS

“This integrated solution, powered by FranConnect, has transformed our ability
to develop and maintain a well-trained, compliant workforce across our expanding
network,” – RANDY COWLING, Sr. Manager of Communications and Training
Development

Read The Case Study

Click for sound





2:42










BOWSER BEAN

Bowser Bean reveals their experience post-COVID. Explore ‘The Daily Grind,’ a
platform that boosts communication, training, compliance, and efficiency. The
team now enjoys gamified learning, smooth onboarding, and better consistency
network-wide, with approval from regulators.


WORLD MANAGER FRONTLINE DATA SHEET

Download the data sheet to see all the features and benefits that World Manager
Frontline has to offer for your brand.

Download Data Sheet


LEARN WHY FRANCONNECT CUSTOMERS GROW 44% FASTER AND OUTPERFORM THEIR COMPETITORS









PROBLEMS WE SOLVE

Expand Faster
Open Locations Faster
Improve Performance
Ensure Quality
Retain and Onboard Employees
Streamline Royalty Process


ABOUT FRANCONNECT

About Us
Careers
Best Practice Content
Video Testimonials
Webinars


CONTACT

helpdesk@franconnect.com (customer support)
sales@franconnect.com
(solution inquiries)
833-438-7523 (TOLL FREE)
+1 703-390-9300 (OUTSIDE US)

 

Associations and Certifications





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© 2024 FranConnect. FranConnect Policies | HTML Sitemap

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GABBY WONG  

CHIEF EXECUTIVE OFFICER

Gabby Wong is a seasoned operator with nearly 30 years of experience in
positioning private equity-backed software and SaaS businesses for high-growth.
She has deep experience in all aspects of growing technology businesses,
including M&A, corporate strategy, product innovation, customer success,
marketing and sales. Gabby has held successive leadership roles within
FranConnect, joining first in 2016 as EVP of Operations and took the helm as CEO
in 2018. Over the last six years, under her leadership, FranConnect’s revenue
has grown by 5X and continues to lead the market in providing best-in-class
sales, operations, and marketing solutions for franchise and multi-location
businesses. After completing three acquisitions in four years, FranConnect has
over 300 employees globally across US, Canada, India, and Australia, and serves
over 1500 brands and 1 million locations worldwide. Gabby has been named an EY
Entrepreneur of the Year Award Mid-Atlantic Finalist in 2022 and 2023. Prior to
FranConnect, Gabby held executive leadership positions with worldwide operating
roles at Primavera Systems (now Oracle), Trusted Computer Solutions (now
EverFox/ForcePoint), Vovici (now Verint Systems), and Clarabridge (now
Qualtrics).

X


ANDY VOLKMANN  

CHIEF FINANCIAL OFFICER

As Chief Financial Officer, Andy works closely with the Chief Executive Officer,
the executive leadership team, and the Board in developing and executing the
Company’s organic and inorganic growth strategy. In 2023, he was named Emerging
Growth CFO of the Year by Northern Virginia Tech Council. This prestigious award
recognizes top finance leaders for their extraordinary achievements and
excellence in advancing the economic development of the region’s technology
community. Volkmann brings more than 25 years of experience in emerging and
mature companies in the software, robotics, and web retailing sectors, including
with brands such as Hitachi, Tellme Networks, Inc., Netscape, and MinuteKEY.

X


IAN WALSH

CHIEF OPERATING OFFICER

As COO, Ian Walsh is responsible for Strategy and Commercialization,
Professional Services, Customer Success and Partners at FranConnect. Ian is an
accomplished B2B executive with a track record of driving results at companies
including CEB/Gartner, Software AG, SAP, MicroStrategy and CARTO.

LinkedIn 

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AUSTEN ASADORIAN  

CHIEF REVENUE OFFICER

Asadorian oversees FranConnect’s global go-to-market and revenue organization,
including new customer acquisition, customer expansion, new market development,
pre-sales consulting, and revenue operations, bolstering FranConnect's continued
year-over-year growth. He previously held leadership roles at SevenRooms,
Peloton and Hillstone Restaurant Group.

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ANDREW JACKSON  

CHIEF TECHNOLOGY OFFICER

As CTO, Andrew is responsible for Product Architecture, Development and
Deployment at FranConnect. Andrew has 30+ years’ experience leading global teams
delivering highly scalable SaaS solutions for Telecoms, Media and Payments
businesses. Prior to joining FranConnect, Andrew was CTO at Arterra Mobility; he
has also held leadership positions at Synchronoss and Neustar.

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JAFFREY ALI  

CHIEF PRODUCT OFFICER

As Chief Product Officer, Jaffrey is responsible for taking the company vision
and creating a product roadmap for success, translating to concrete milestones
for the product. The management aspect of his role will involve determining ways
to build and invest in the product on an ongoing basis to gain customer traction
and increase value for customers. Most recently, he served as Head of Product
Management, Strategy and Marketing for Haystax Technology, a cybersecurity
product company.

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LORENA GARCIA  

SENIOR VICE PRESIDENT OF MARKETING

As SVP of Marketing, Lorena Garcia is responsible for the entire end-to-end
marketing function at FranConnect, including driving growth through innovative
and scalable practices in account-based marketing, lead generation, market
analysis, customer segmentation, digital marketing, and brand stewardship.
Previously, Lorena led go-to-market teams and demand generation at technology
companies including Level Access, Hobsons, Vonage and iCore Networks.

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PAUL SHARPE  

GENERAL MANAGER A/NZ

As the General Manager of Australia/New Zealand (ANZ), Paul is responsible for
all go-to-market activities for FranConnect in ANZ, including strategy, sales,
customer success and the continued growth of all FranConnect product lines in
ANZ. He has held senior leadership roles at Nexon, IBM, Samsung, and NTT Ltd,
with extensive experience leading sales, product, and marketing teams. t, and
marketing teams. As the General Manager of Australia/New Zealand (ANZ), Paul is
responsible for all go-to-market activities for FranConnect in ANZ, including
strategy, sales, customer success and the continued growth of all FranConnect
product lines in ANZ.

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STEPHANIE OPOKU  

SENIOR VICE PRESIDENT OF PEOPLE

Stephanie oversees the global people operations across multiple countries
including the US, Canada, India, Australia, and Colombia. Over the last five
years, Stephanie has led the notable journey of building a solid foundation that
supports our hardworking employees. She has successfully built programs that
improve employee engagement and efficiency to ensure that FranConnect is a
company of choice for top talent. Prior to joining FranConnect, Stephanie
started and spent most of her HR career working for a leading tax publisher.

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TREVOR ANTHONY  

CHIEF OF STAFF

As Chief of Staff, Trevor leads the detailed planning, cross-functional
coordination, and management of key strategic initiatives. Previously, he was
the Sr. Director of Finance and Chief of Staff at NetDocuments, where he led
strategic planning, M&A activities, and FP&A. Prior to that, Trevor held various
finance positions at Owlet Baby Care, Ivanti Software, and IndustryPro M&A
Advisors.

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KARI HENSIEN  

SENIOR VICE PRESIDENT OF QUALITY MANAGEMENT

As President of RizePoint, Kari is responsible for the overall strategy, vision
and execution of the company. Kari works to ensure RizePoint is a dedicated
partner in helping customers drive continuous improvement to product quality and
client experiences. Tapping into over 25 years of software product and Customer
leadership positions at Workfront, Optimum Energy, and Microsoft.

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LISA MAYNARD  

CHIEF CUSTOMER OFFICER

Lisa leads FranConnect’s global professional services, technology services,
training, customer success and customer support teams. She  also oversee all
facets of the customer experience strategy, focusing on enhancing the value
delivered to customers and supporting innovation and growth.  She boasts over 15
years of experience in building customer experience organizations at leading
tech companies including Accenture, Prove and ID.me.