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Text Content

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CHANGE COUNTRY

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 * Czech Republic - Česky
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Africa

Asia
 * China - 简体中文
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Americas
 * Brazil - Português
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 * 
 * Services
   
   CUSTOMER EXPERIENCE
   
    * Customer Care
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   CAPABILITIES
   
    * COVID-19 Services
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 * Industries
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Learn More
Learn More

Manage dispersed teams more efficiently with TP Cloudshoring.

Learn More
We rapidly migrated our agents to work-at-home during COVID-19 pandemic.

Learn More
TP clients received more than just basic business continuity plans.

Learn More



Teleperformance Cloud Campus: remote, socially connected teams around the globe.

Read More

Teleperformance Cloud Campus: remote, socially connected teams around the globe.

Read More

WE INTEGRATE HIGH-TECH WITH HUMAN TOUCH


2020 TELEPERFORMANCE INTEGRATED REPORT



Teleperformance’s global leadership speaks volumes. We are over 380,000 skilled
employees speaking 265 languages and dialects and supporting customers and
citizens in over 170 markets.



Know more


WE GIVE WHERE WE LIVE



Our teams worldwide have remained united under a common humanitarian commitment
that goes beyond improving the lives of children. Through Citizen of the World
(COTW), we help make the world a better place.



Read More


BUILDING A BETTER PLANET



We do our best to be part of the change we wish to see in the world by taking
responsibility for our business’ social and environmental impacts through our
Citizen of the Planet (COTP) initiative.



Read More


AT TELEPERFORMANCE, DIVERSITY AND EXCELLENCE GO HAND IN HAND.



In a remarkably diverse world, inclusion, equality, and equal opportunity
matter. We stand for these ideals because we are all bound by a common thread —
our shared humanity and empathy and our burning desire to elevate the customer
experience.




Read More

→
←

Our People Make us Greater


Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the
Year Award

TLS Kenya is certified as a Best Workplaces™ in Kenya 2021 by a Great Place to
Work

Teleperformance in India is certified India’s Best Workplaces for Women for the
second consecutive year by Great Place to Work®

Teleperformance Sweden certified as Great Place to Work®

Teleperformance was recognized as a Best Workplace in Europe 2021 by a Great
Place to Work

Teleperformance EMEA recognized as CXM Service Provider Leader by Everest Group
PEAK Matrix® Assessment 2021

Teleperformance Italy certified as Great Place to Work®

HFS Top 10 CX Services recognized Teleperformance as #1 in Execution for Digital
Contact Center Service Provers 2021

HFS Top 10 CX Services recognized Teleperformance as #1 Overall Winner for
Digital Contact Center Service Provers 2021

Teleperformance Central America & Caribbean certified as Great Place to Work®

→
←

LEARN MORE

See how Teleperformance clients are already using our High-Tech, High-Touch
model to overcome the impacts of COVID-19.

Read More

See how Teleperformance clients are already using our High-Tech, High-Touch
model to overcome the impacts of COVID-19.

Read More
“

I wanted to say thank you on behalf of D&G for enabling Home Working so quickly.
This has enabled us to continue offering a service to our customers whilst also
generating crucial new business.

„

INTERNATIONAL OPERATIONS DIRECTOR



“

The teams are highly efficient and challenge us, while sharing their skills and
areas for improvement. In addition, we benefit from the research and expertise
of the CX LAB (Teleperformance Customer Experience Lab), which provides analyses
of the insurance sector and various benchmarks around client paths in P&C or
healthcare. We are aligned a sharing and building of experience, and not just in
operational management

„

STÉPHANE ROBERT

Head of Insurance Purchasing

“

The Teleperformance CX Lab has provided valuable insights into behavioural and
preference trends, as well as demographic/geographic considerations for our
future customer service strategy. The materials have enabled us to bring
critical thinking to how we operate and we look forward to seeing even more
applicable research in the future.

„

ASOS



“

This is just a very quick email to pass onto you all (and your team) my genuine
gratitude and thanks for all your continuing support and hard work in helping
the Royal Navy with our recruiting effort. …I know the professionalism,
dedication and hard work of you all ensures we carry on attracting people to
join the Royal Navy today and in the future.

„

ROYAL NAVY - UK



“

I have been incredibly impressed by the team effort in getting what you have
done. I have been immensely proud of your efforts in ensuring we get as many
people supporting our customers as possible – this has meant the cross-skilling
of some, and indeed a change of channel (or both) for others. To see that effort
also translate into positive results is a fabulous achievement.

„

NPOWER, UK



“

Your team is doing a PHENOMENAL job working with us right now. TP clearly stands
out as the partner that has given us the greatest sense of urgency, insights
into what is happening across GEOs to plan for, and in rapidly spinning up
capacity at a pace for GEOs, LOBs and headcount we never would have dreamed of
pre-COVID19.  Despite everything on their plates, the responsiveness has been
off-the-charts amazing – virtually around the clock.

„

SIRIUS XM, USA



“

I just wanted to say a big thank you and well done for all the hard work you
have carried out in the last two weeks trying to set up the teams to work from
home. It's been really impressive to see how proactive you have all been and it
feels really good now to see some stability and know that you and the teams are
all safe.

„

PHOTOBOX, ALBANIA



“

TP's support through these times and its adaptability confirms that we have
chosen correctly our strategic partner.

„

DESPEGAR - LATAM



“

At Grubhub, our priority is delivering an exceptional customer support
experience - something that is now more important than ever as we navigate the
COVID-19 landscape. Teleperformance has always been a valuable partner to our
business and their responsiveness and agility as ou agents’ needs have evolved
have played a pivotal role in ensuring our customers are still getting the
exceptional support that we’ve promised always deliver.

„

TRICIA THOMSEN

Director, Care (Outsource Partners)

“

Thank you for all Teleperformance’s support during this contingency, which has
allowed us to continue providing an excellent service to our Club Premier
Members base. And especially for the incredible assistance of the call center
agents, who are the pillar of this company.

The home-office process initial results seem to be very positive, so we are now
prepared for an even greater potential eventuality that could arise.

„

RAÚL GUTIÉRREZ – CLUB PREMIER

VP IT & Operations

“

Thank you very much to the entire Teleperformance team. I appreciate your
professionalism, corporate values, and your management in the face of this COVID
crisis.

Thank you for taking care of yourself as an AM-TP team. I send you a hug, my
thanks, and please take good care of yourself, too.

„

IVETTE BISTRAIN

Contact Center Director

“

My total thanks to the entire team that has made it possible for us to be
remotely working from home in such a short time. A great effort has been made by
everyone and they have been very long days, but in the end, the objective was
achieved. I am sure that from this situation will come many learnings and new
forms of attention and service. Thank you.

„

JUAN ANGEL GONZALEZ

CEMEX

“

Dear amazing TP Heroes -- THANK YOU for holding our lines during this
challenging time! THANK YOU for enabling all employees for work at home. We are
grateful having you as our partner on our side! We are stronger than the virus!

„

MANAGEMENT TEAM



“

I wanted to say thank you on behalf of D&G for enabling Home Working so quickly.
This has enabled us to continue offering a service to our customers whilst also
generating crucial new business.

„

INTERNATIONAL OPERATIONS DIRECTOR



“

The teams are highly efficient and challenge us, while sharing their skills and
areas for improvement. In addition, we benefit from the research and expertise
of the CX LAB (Teleperformance Customer Experience Lab), which provides analyses
of the insurance sector and various benchmarks around client paths in P&C or
healthcare. We are aligned a sharing and building of experience, and not just in
operational management

„

STÉPHANE ROBERT

Head of Insurance Purchasing


→
←

A Native Team in Every Culture

At Teleperformance, we work in a global environment. A native team is present in
every culture, learning from the differences and uniqueness of each country and
market.

Contact Us

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