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IMPORTANT INFORMATION ABOUT CALL CENTRE WAIT TIMES & THE TRANSFER OF PFP,
MONEYPLUS & PEOPLE’S ENERGY TO BRITISH GAS
Our call centres are busier than usual due to the ongoing disruption in the
energy market. Please help us keep our phone lines free for vulnerable customers
and emergencies by doing what you can online.
Here are the latest updates for customers joining us from PFP Energy, MoneyPlus
Energy and People's Energy. You can still contact your old supplier if you have
any questions.
KEEPING YOU INFORMED. ENERGY MARKET CHALLENGES
You may have seen lots in the news about shortages of energy and price rises.
Let us explain what's going on and how we're helping.
Continued disruption also means we’re much busier than usual. Please help us
keep our phone lines free for vulnerable customers and emergencies by doing what
you can online.
Energy market update
OUR LATEST OFFERS
HOMECARE OFFER COVER FOR YOUR PLUMBING, DRAINS AND ELECTRICS AT NO EXTRA COST
Take out central heating and boiler cover and we'll cover your plumbing, drains
and electrics for no extra cost.
Offer ends 15th November 2021. 1
Get HomeCare cover
NEW BOILER OFFER TIME FOR A NEW BOILER? WE MAKE IT EASIER THAN YOU’D THINK
5 Year Warranty, 2 years’ interest-free credit – and there’s nothing to pay
until 2022. 2
Book a free quote
LOCK YOUR ENERGY PRICES GET AN ENERGY QUOTE IN SECONDS
We make it easier to do your bit for the planet. All our tariffs are zero carbon
as standard, and our fixed tariffs use 100% renewable electricity.
Better still, a fixed tariff could help protect against future price rises.
Whether you’re a new customer or already with us, it’s simple to switch.
Switch now
WHAT CAN WE HELP YOU WITH?
ENERGY TARIFFS SWITCH AND SAVE ON YOUR FUEL BILLS
Confused by tariffs? We’ve got a wide range of options so there’s bound to be
one that’s just right for you. Just enter your postcode to find it.
Get a home energy quote
HOME PROTECTION AVOID SURPRISES WITH HOMECARE
Boiler breakdown? Leaky lavatory? Plumbing panic? Relax. With British Gas
HomeCare, you have access to emergency engineer call-outs and 24/7 support.
Browse HomeCare
INSURANCE SERVICES LOOK AFTER WHAT YOU LOVE FOR LESS
Protect your property and possessions with British Gas Home and Contents
Insurance. It’s Five Star rated, and you can tailor it to your needs so you have
peace of mind - whatever happens.
Get a quote for home insurance
SMART HOMES CONNECT UP YOUR HOME WITH HIVE
Our friends at Hive have all the smart tech you need to transform your home,
which can save energy and money too. From heating to lighting and home security,
control it all with a tap on the Hive app.
Explore Hive smart products
ALREADY A CUSTOMER?
MANAGE YOUR ENERGY
Change tariff
View or pay your bill
Top up your prepay meter
Submit a meter reading
Get smart meters
HOME SERVICES
Book an engineer
Manage your appointment
Book a one-off repair
Home improvements
MANAGE YOUR ACCOUNT
Let us know you're moving
Join Rewards
Refer a friend
Log in
GO GREENER. SEE WHAT SUSTAINABILITY LOOKS LIKE
From smart meters to EV chargers, we’re making it easier to do more for the
planet.
Start your green journey
THERE'S MORE TO US THAN GAS AND ELECTRICITY
HELP & SUPPORT
Emergencies
Bills and payments
Meters
Struggling to pay
Appliances and engineers
HomeCare help
Search Help & Support
FIVE WAYS TO FIX YOUR BOILER, FAST
If your boiler’s stopped working, don’t worry – you may be able to fix it
yourself. Try our safe and simple solutions to get it back up and running
without calling an engineer.
Fix your boiler
3 NEXT-LEVEL WAYS TO GET YOUR HOME TO NET ZERO
We make sense of sustainability, and show you three ways in which your home can
help you go green.
Find out more
£1390 FUEL SAVINGS WITH ELECTRIC VEHICLES
Electric vehicles are great for the environment, but what about your finances?
You might be pleasantly surprised.
Find out here
FLYING THE FLAG FOR INCLUSIVITY
The progressive pride flag on our vans is a symbol of our commitment to be open
and inclusive for all.
Find out how
WINTER-PROOF YOUR HOME
Winter-proofing your home is a lot harder once the bad weather arrives. Make
sure your home’s winter-ready ahead of time with our handy guide.
See our checklist
BRITISH GAS REWARDS. HERE TO BRIGHTEN UP YOUR DAY
Join Rewards to snap up exclusive offers, handy discounts and unmissable
giveaways on us. It's just our way of saying thanks.
And with new drops landing every single month, there's always something to look
forward to. So what are you waiting for?
Join Rewards
ADDITIONAL INFORMATION
1. Offer is only available to new to Services customers and existing British
Gas Energy only customers who buy HomeCare Three or Four online or through a
contact centre from 28th September 2021 until 15th November 2021. Customers
can take Plumbing and Drains Cover and Home Electrical Cover at no
additional cost for the first year. Customers must provide active elective
agreement to take up the free products due to the fact that they auto-renew
at the end of year one as a full price HomeCare Three or Four product, which
will be explained by the agent at the time of purchase. British Gas
customers who have had a similar Services product in the last 3 months, or
more than once in the last 3 years, are excluded from this offer, as are
customer who do not own their own home. This offer cannot be used in
conjunction with any other offer, with the exception of Employee discount
and Refer a Friend. This offer or promotion is subject to availability and
can be removed at any time.
2. British Gas acts as a credit broker, not the lender and offers products from
a panel of lenders. Payment options are subject to change without notice.
British Gas is a trading name of British Gas New Heating Limited (No.
06723244), an appointed representative of British Gas Services Limited (No.
03141243) which is authorised and regulated by the Financial Conduct
Authority (Financial Services Register No. 490568). Both companies
registered in England and Wales. Registered office: Millstream, Maidenhead
Road, Windsor, Berkshire SL4 5GD. Availability of credit depends on status
and credit checks. Terms and Exclusions apply. Buy now & pay nothing until
2022 offer ends 31st December 2021 and is only available when taking out a 2
year interest-free loan.
3. To participate in the Refer a Friend scheme, both Referrer and Friend must
follow the instructions on our website, britishgas.co.uk. A Referrer must
successfully identify as an existing British Gas home energy or services
customer via their online account. A Friend is an individual the Referrer
knows personally, who isn’t already our customer and who is happy to receive
the Referrer’s Referral link.
To qualify for a Refer a Friend Amazon.co.uk Gift Card, as a Friend you must
use the Referrer’s unique Referral link when joining British Gas on a
Qualifying Product via britishgas.co.uk. The gift card is subject to the
Friend’s Qualifying Product purchase and the Friend’s contract or policy
must be active at least 60 days after the supply start date or the policy
start date. The gift card Reward may take up to three months to arrive from
the Friend joining British Gas.
To qualify for a Reward for switching energy to British Gas, your Friend
must not have held a British Gas energy contract within the last three
months of joining. To qualify for a Reward for joining services, your Friend
must not have held a British Gas services account within the last three
months of joining. If after making a Qualifying Purchase your Friend cancels
their agreement with us up to 60 days after the supply start date or the
policy start date, then this will result in the cancellation of the Reward
for the Friend and Referrer. We also require a valid email address to send
you your gift card.
Restrictions apply, see www.amazon.co.uk/gc-legal. Full terms and conditions
(PDF, 276 KB) of the Refer a Friend scheme are also available to view.