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ASSISTANT MANAGER-OPERATIONS

Bangalore, Karnataka | Fulfilment & Experience

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About the Team
Being part of Meesho's Fulfillment and Experience (F&E) team as Assistant
Manager will zip you to the cockpit of our ever-burgeoning rocketship. And,
you’ll shape the experience of Bharat’s next billion e-commerce users.We’re an
eclectic mix of over 100 professionals, all driven by the first principles of
problem-solving. We come with diverse skill sets and responsibilities ranging
from running operations/support to managing the supply chain, and maintaining
analytics. At Meesho, we’re trying to do what's never been done before – herald
e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this
ambitious mission is to reimagine logistics from the ground up completely. This
means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain
that reimagines e-commerce, not just in India but globally. We focus on personal
growth and fun at work just as much as we do on working hard. That is why, we
have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and
timely rewards and recognitions.


About the Role:
As Assistant Manager - F&E, you’ll build delightful and memorable shopping
experiences. And, you’ll achieve it by forging strong collaborations with the
Business and Data teams.  You’ll work closely with the program managers who lead
fulfilment and user/supplier experience charters in order to serve our users
better. To this end, you’ll also lead key initiatives and impactful projects to
revamp the very way we approach our users.  Your guiding question in this role
will be “is Meesho the preferred channel of e-commerce for all our customers,
small entrepreneurs and users?”. You’ll answer this question every day through
user-centric, cost-effective designs and processes. You’ll also own the
performance metric for Fulfillment and Experience in your charter.


WHAT YOU WILL DO

 *  Help design SOPs that are user-centric, cost-effective, scalable and aligned
   to business strategy  for backend processes
 * Manage Internal and external stakeholders
 * Partner with the 3PLs to develop new processes for reducing the effect of
   escalation and tickets on NPS
 * Spearhead business process improvements to positively affect operational
   efficiencies
 * Own the operational metrics associated with programs
 *  Identify potential points of continuous improvement to fill in existing
   process gaps
 * Partner with analytics, product, fulfilment, 3PL and leadership teams to
   improve user experience and reduce business costs
 *  Conduct data analysis to develop insights and identify areas of improvement
   
   


WHAT YOU WILL NEED

 * Bachelor’s degree in any discipline
 * 2-4 years of work experience in start-ups/consumer internet
   companies/management consulting/operations
 * Strong data-driven mindset to solve problems
 * Proven ability to form points of view on business implications
 * Proven track record of defining and driving initiatives with minimal
   supervision
 * Proficiency in Excel
 * SQL experience is preferable.
 * Expertise in multi-front stakeholder management

About Meesho


Meesho is India’s fastest growing e-commerce company. We started in 2015 with
the idea of helping mom & pop stores to sell online. Today, 5% of Indian
households shop with us on any given day 😎. We’ve helped over 15 million
individual entrepreneurs start online businesses with zero investment. We’re
democratising internet commerce by offering a 0% commission model for sellers on
our platform — a first for India. We aim to become the e-commerce destination
for Bharat. How? Find out from our blogs!


We’re currently valued at $4.9 billion with marquee investors supporting our
vision. Some of them include Sequoia Capital, Softbank, Fidelity, Prosus
Ventures, Facebook and Elevation Capital. We were also featured in Y
Combinator’s 2021 Top Companies List, and were the only Indian startup to make
it to Fast Company’s The World’s 50 Most Innovative Companies in 2020. We ranked
6th in Linkedin’s Top Startups List 2021. Our strongest asset is our people. We
have gender-neutral and inclusive policies to promote our people-first culture.
Please check out meesho. careers for our openings.


Our Mission 
 Democratise internet commerce for everyone


Our Purpose
Har Indian ka APNA MARKET


WE’D LOVE TO
GET TO KNOW YOU.

Apply Now
Apply Now

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