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Submitted URL:
https://click.message.fedex.com/?qs=3a7165cbdf7efe862229caf282fa75d259b70135b88458e003b3f68fec1131391b41c4a84e53e1d547b3d34485b4...
Effective URL:
https://www.fedex.com/en-us/shipping/ship-manager/software.html?cmp=EMT-1005480-42-1-200-1111011-GLBL-US-EN-FWSEOLJUNE...
Submission: On June 17 via api (June 17th 2024, 4:17:58 am UTC) from US — Scanned from DE

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Text Content

Shipping
Create a Shipment
Create a Shipment
Create a Shipment
Shipping Rates & Delivery Times
Schedule & Manage Pickups
Packing & Shipping Supplies
International Shipping Guide
Freight
Manage a Return
ALL SHIPPING SERVICES
Tracking
Tracking ID
Please enter at least one tracking number.
TRACK
Advanced Shipment Tracking
Manage Your Delivery
ALL TRACKING SERVICES
Design & Print
Explore Print, Products & Design
Browse Services
VISIT NEW MARKETPLACE
Locations
Drop Off a Package
Find a Location
Support
Small Business Center
FedEx Service Guide
Account Management Tools
Frequently Asked Questions
File a Claim
Billing & Invoicing
Customer Support
Sign Up or Log In
SIGN UP / LOG IN
My profile
Administrative tools
Email preferences
Address book
View & pay bill
Reporting

Open an account to save on shipping costs, time-saving tools and more!

Menu
Top Searched
Back To Top

* Home
* Shipping
* FedEx Ship Manager®
* FedEx Ship Manager® Software

FEDEX SHIP MANAGER®

FedEx Ship Manager®

FEDEX SHIP MANAGER®

STREAMLINE SHIPPING FOR YOUR MEDIUM
-SIZED OR LARGE BUSINESS WITH FEDEX SHIP
MANAGER® SOFTWARE.

Menu
* FedEx Ship Manager® at fedex.com

* FedEx Ship Manager® Lite

* FedEx Ship Manager® Software

* FedEx Ship Manager® Server

* FedEx Ship Manager® at fedex.com

* FedEx Ship Manager® Lite

* FedEx Ship Manager® Software

* FedEx Ship Manager® Server

IMPROVE EFFICIENCY, REDUCE ERRORS AND MINIMIZE SHIPPING PAPERWORK WITH FEDEX
SHIP MANAGER® SOFTWARE

* Features, benefits & requirements
* Resources and support
* FAQs
* Download
* Integration

Download
* Features, benefits & requirements
* Resources and support
* FAQs
* Download
* Integration

TURN YOUR DESKTOP INTO A HIGH-POWERED SHIPPING STATION WITH FEDEX SHIP MANAGER®
SOFTWARE. THIS EASY-TO-INSTALL SOFTWARE SIMPLIFIES THE PROCESS FOR SHIPPING
PACKAGES AND FREIGHT VIA FEDEX EXPRESS, FEDEX GROUND AND FEDEX FREIGHT.

FEATURES:

* Monitor and manage shipment activity across one or multiple accounts.
* Set shipping defaults for yourself and others to control costs.
* Create shipment profiles to accelerate the shipping process.
* Create, add and edit customized reports for shipments processed.
* Stay informed by selecting multiple email notifications.

BENEFITS:

* Reduce data entry, errors and duplication of effort.
* Increase efficiency and save time.
* Stay current with customer information — it’s easy, and it’s free.

--------------------------------------------------------------------------------

USE FEDEX SHIP MANAGER® SOFTWARE TO SEND PACKAGES

FedEx Ship Manager Software lets you create shipments from your desktop. Explore
the features and how to use them to simplify the shipping process and reduce
errors.

--------------------------------------------------------------------------------

ENABLE FREIGHT SHIPPING

Start shipping freight with FedEx Ship Manager® Software. It takes only a few
minutes to set up your account. See how in this video.

--------------------------------------------------------------------------------

ENABLE FEDEX® INTEGRATION ASSISTANT

Integrate FedEx Ship Manager® Software for the most efficient shipping
experience. Learn the basics in this video.

--------------------------------------------------------------------------------

EXPLORE MORE SHIPPING AND TRACKING VIDEOS

Get step-by-step guidance for creating and monitoring shipments.

Browse how-to videos

--------------------------------------------------------------------------------

GET THE HELP YOU NEED TO IMPLEMENT OUR SOFTWARE WITH ON-SCREEN HELP, USER GUIDES
AND OUR TECHNICAL ASSISTANCE LINE. PLUS, OUR EXPERTS CAN SHOW YOU HOW TO GET
MANY MORE BENEFITS FROM YOUR FEDEX SHIP MANAGER® SOFTWARE.

User guides

FIND THE ANSWERS YOU NEED

Discover Download and print the FedEx Ship Manager Software the latest
enhancements that make shipping with FedEx Ship Manager Software even easier,
quicker and more convenient.

* What's new for version 3800
* New features guide for version 3800
* User guide for version 3800

Expand your options with additional FedEx® Services

Get information on additional services as well as direction on how to perform
tasks using these services:

FedEx International Priority DirectDistribution® User Guide
FedEx Ship Manager Software Hold File Batch-Edit Job Aid
FedEx Ship Manager Software PassPort Global Shipping Transaction Guide
FedEx Freight Guide
FedEx Freight Job Aid
FedEx Ground Hazardous Materials Guide
FedEx Ship Manager Hazardous Materials Job Aid
FedEx Ship Manager Software Help Guide (Dangerous Goods and
Hazardous Materials)
FedEx Ground Economy
Guide
FedEx Software Job Aid

ACCESS INFORMATION ABOUT REGULATORY REQUIREMENTS

Access current customs information to make shipping to international
destinations easy and efficient.
Learn more

PRINT AND SHIP ANYTIME, ANYWHERE

Use FedEx Office® Print Online to print and ship high quality,
professional-looking documents on demand. In the office or on the go, we deliver
convenience. From presentations and flyers to newsletters and brochures, you can
customize and even save your documents for easy reordering.

You can choose to print at any FedEx Office location or have your final pieces
delivered directly to your home or office. If you’re close to a computer, you’re
close to having finished pieces!
Order Now

User guides for previous versions of FedEx Ship Manager

USER GUIDES

User guide for version 3750
Whats new for version 3750
New features guide for version 3750
User guide for version 3300
Printer and peripheral support

If you’re running Windows 10 or below and need updated drivers, click below for
a printer installation guide, a copy of printer FAQs and to download the printer
driver that matches your operating system, printer and peripherals.

FedEx compatible printers can be purchased from a FedEx hardware provider, which
can be located on:

FedEx Hardware Vendor List

Printer install instructions

To make your printer installation process easier and more reliable, view and
download the following quick install guides:

ZP 505 Thermal Printer Quick Install Guide
ZP 506 Thermal Printer Quick Install Guide
ZT 411 Thermal Printer Quick Install Guide

DOWNLOAD PRINTER DRIVER FOR THE ZP505, ZP506, AND ZT411 PRINTERS

Microsoft® Windows® 10 and 11
Download Zebra Printer Driver – USB, Parallel Ports, Serial Ports
Version 4.7.0.0, Version 4.6.1.2

Microsoft and Windows are registered trademarks of Microsoft Corporation in the
United States and/or other countries.

Customs information and guidance

Simplify your international shipping needs with customs information on
additional services as well as direction on how to perform tasks using these
services.

FEDEX® ELECTRONIC TRADE DOCUMENTS

FedEx Ship Manager Software provides this new, paperless shipping solution to
simplify your international shipping needs. Submit your international trade
documentation electronically and you no longer have to print and attach trade
documents to a shipment.

Capturing and sharing critical trade information as early as possible optimizes
the customs clearance process. You can upload your Commercial Invoice and
associated trade documents (e.g., other ancillary documents) for data entry and
archiving.

Download the FedEx Electronic Trade Documents Guide to access current
information.

Check out the FedEx Electronic Trade Documents job aid to discover the benefits
of submitting your documents electronically and how to get started.

ELECTRONIC EXPORT INFORMATION (EEI)

If you are shipping from the U.S. and your shipment requires EEI filing,
complete the EEI information on the Customs screen.

Get an overview of EEI. If you have any questions or need assistance using FedEx
Ship Manager Software, please call the FedEx Ship Manager Technical Support
Center at 1.877.FDX Assist 1.877.339.2774. Use of this new software is governed
by the FedEx Automation Agreement for FedEx Ship Manager.

Manage databases

Keep your FedEx Ship Manager Software data backed-up and easy to restore.

CLOSING SHIPMENTS

Before backing up databases, close your shipments manually.

BACKING UP DATABASES

Ensure your database stays current by backing it up:

* On a weekly or monthly basis
* Before and after you import new information
* When you've made several changes

RESTORE DATABASES

With current backup files on hand, you can restore a database from the backup if
a database is corrupted, damaged or lost on your FedEx Ship Manager Software
system.
Download complete instructions

CONVERTING FEDEX SHIP MANAGER SOFTWARE ADDRESS BOOK TO FEDEX.COM

To convert your recipient address book, simply:

* Export your address book from FedEx Ship Manager Software.
* Import the FedEx Ship Manager Software address book into fedex.com.

Download complete instructions

USING DHL RECIPIENT DATABASES

Now you can export DHL recipient databases for import into FedEx Ship Manager
Software.
Download complete instructions

Frequently asked questions

How do I import and/or export from the hold file?

If you’re a FedEx Ship Manager Software PassPort user, follow these steps:

1. Select Process Transactions from the PassPort drop-down menu at the top of
the screen.
2. Select a processing mode on the PassPort screen.
3. Select the input file as usual. An output file is optional.
4. To import all transactions into the hold file, check Process.

To find out how to export from the hold file or to get other details, refer to
this helpful job aid.

Why can't I see my shipping rates? How can I fix that?

FedEx Ship Manager Software does not display rates for bill recipient or bill
third party.

FedEx Ship Manager Software does not support international list rates.

While FedEx Express and FedEx Ground rates, surcharges and discounts
automatically download to your system, you may need to download them manually if
your rate is showing as $0.00 on the dynamic rate preview or rate quote. Here's
how to do a Demand Download:

1. Select Download from the Utilities menu. The Demand Download screen
displays.

2. Select the appropriate checkboxes, as applicable.

* For FedEx Express, select the Express Domestic List Rates checkbox, Express
Domestic Discounts checkbox and Express International Rates checkbox, as
applicable.
* For FedEx Ground, select the Ground List Rates checkbox and Ground
Discounts checkbox, as applicable.
* For earned discounts, select the Express Earned Discounts checkbox and
the Ground Earned Discounts checkbox, as applicable.
* For FedEx Ground discounted rates (for FedEx® Transborder Distribution
shipments for Canada-origin shippers), select the Ground Discounts checkbox.

3. Click OK.

The service I'm looking for is not available in my Service Type drop-down menu.

The service is either not set up in your system or is not available in the area
to where you’re shipping. For more information, see the FedEx Service Guide or
contact your FedEx account executive.

What's the difference between FedEx Priority Overnight® and FedEx Standard
Overnight®?

Find the answer to this and other service questions in the FedEx Service Guide.

Accessing, upgrading, and setting up FedEx Ship Manager Software

How can I receive FedEx Ship Manager Software?

To receive FedEx Ship Manager Software:

* Call the FedEx Ship Manager Technical Support Center at 1.877.FDX
Assist, 1.877.339.2774 and say “FedEx Ship Manager Software” when prompted.

How do I upgrade my version of FedEx Ship Manager Software?

You can upgrade your FedEx Ship Manager Software in three ways:

* Accept the automatic upgrade from FedEx.
* Call the FedEx Ship Manager Technical Support Center at 1.877.FDX Assist
1.877.339.2774 and say “FedEx Ship Manager Software” when prompted.
* Request access to the current version of FedEx Ship Manager Software by
completing and submitting the FedEx® Technology Solutions email form:
* Select a topic. Click FedEx Ship Manager Software from the drop-down menu.
* Select a product or service. Select FedEx Ship Manager Software from the
drop-down menu.
* Select a category. Select Registration from the drop-down menu.
* Tell us if you are requesting FedEx Ship Manager Software. Select Yes from
the drop-down menu.
* Comments. Type “Requesting FedEx Ship Manager Software.”
* Click Submit.

How do I upgrade my version of FedEx Ship Manager hardware?

Upgrade your hardware version by accepting the automatic upgrade. To receive it
sooner, call 1.877.FDX.Assist 1.877.339.2774 between 7 a.m.–9 p.m. CST
Monday–Friday and 9 a.m.–3 p.m. CST Saturday. Request to have your FedEx Ship
Manager hardware system upgraded to the current version.

How do I install and register my software?

You can download installation and registration information by accessing
the Installation Guide.

Can there be more than one meter number per FedEx Ship Manager Software or FedEx
Ship Manager hardware account number?

Yes. You can assign 50 meter numbers for each FedEx Ship Manager Software or
FedEx Ship Manager hardware account number.

How do I update my sender information, including account number, address or
telephone number?

Select Senders from the Databases menu at the top of the screen. When the View
Senders screen displays, make your changes and click OK.

How can I set up recipient preferences in the Recipient Database?

To set up recipient preferences for third-party billing in the Recipient
database, follow these steps:

1. Select Recipient from the Databases menu. The View Address Book screen
displays.
2. For an existing recipient, select the recipient and click View/Edit. The
View/Edit Recipient screen displays. For a new recipient, click Add. The Add
Recipient screen displays.
3. On either screen, click Recipient Preferences. The View/Edit Recipient
screen for setting preferences displays.
4. Click Domestic Field Preferences for U.S. and Canada domestic recipients.
You can select International Field Preferences for international recipients,
but a different set of preferences displays.
5. Select FedEx Express Payment Type.
6. Select Constant as the Behavior and choose Third Party from the Field Values
drop-down menu.
7. Click OK.
8. On the View/Edit Recipient screen, click OK.
9. On the View Address Book screen, click OK.

Note: Recipient preferences override sender preferences that have been selected
in Shipping Profiles for the same field.

How can I add a record to the Sender Database?

The sender information section on the Shipment Details screen shows the current
sender and allows you to change the sender and the sender’s return address.

To print the return address information on the shipping label, leave the default
as current sender or a select a different return address from the Change Return
Address menu.

To add a new record to the Sender Database, follow these steps:

1. Select Sender from the Databases menu. The View Senders screen displays.
2. Click Add. The Add Sender screen displays.
3. Enter a new Sender ID (e.g., ABC) and the remaining information you want to
save. Required fields appear in bold on the screen. The new Sender ID can
contain up to 25 characters.
4. Click OK to save the record and return to the View Senders screen.
5. Click the new sender (ABC) in the Sender List that you want as the default
sender for the return address and click Return Address to the right of the
list.
6. Click OK.
7. In the Sender Information section of the Shipment Details screen, the
default sender for the return address (e.g., ABC – John Smith) displays in
the Change Return Address field.
8. If someone changes the default sender for the return address and you need to
change it back, select the ABC Return Sender option (e.g., ABC – John Smith)
from the Change Return Address drop-down menu.

Obtaining printers, peripherals, and support materials

HOW DO I OBTAIN SUPPORT MATERIALS?

You can access PDF versions of the current support materials (e.g., New
Features, User Guide, Installation Instructions) at these fedex.com sites:

* FedEx Ship Manager Software documentation
* FedEx Ship Manager homepage

Shipping a package (general)

What type of printer will I need?

To ship domestic, international and return shipments, you will need two types of
printers: label printer and report printer. You can set up these printers by
selecting Printer Setup from the Utilities menu at the top of the screen.

* Label printer: Prints the shipping label for your shipments
* Report printer: Prints your designated reports (e.g., Shipment, Shipment
history, FedEx Ground Manifest)

FedEx compatible printers can be purchased from a FedEx hardware provider, which
can be located on:

FedEx Hardware Vendor List
Can I find out how much my shipment will cost?

FedEx Ship Manager Software and FedEx Ship Manager hardware allow you to get a
rate estimate for a shipment before you send the shipment information to FedEx
for processing. You can also display rate quotes automatically for all shipments
when you enter minimum shipping information. Rate quotes appear at the bottom of
the Shipment Details screen. Note: The rate estimate and actual shipping charge
may vary.

To display rate quotes, follow these steps:

1. Once you enter the necessary information about the shipment, the Rate Quote
button displays on the bottom of the Shipment Details screen.
2. If you are shipping a multiple-piece shipment, click Rate Multiple-Piece
Shipment.
3. Click OK.

To display rate quotes automatically, update your system settings following the
instructions below.

1. Select System Settings from the Customize menu.
2. Select your system number and click Modify. Note: In most cases, only one
system number appears. If you want to add system numbers, please contact
your FedEx sales professional.
3. Click the FedEx Customer Admin tab.
4. Check the Enable Dynamic Rate Preview box in the Shipping Screen section.
5. Click OK.

For FedEx Express® and FedEx Ground® shipments, your quote is based on rates
associated with your FedEx account number. In either case, the rate you receive
may be different from the actual charges for your shipment. Differences may be
based on the actual weight, dimensions and other factors. For details on how
shipping charges are calculated, consult the FedEx Service Guide.

How can I add my handling charges to the rate quote I receive from FedEx?

For your convenience, you can set up your FedEx Ship Manager Software or FedEx
Ship Manager hardware account so that your handling charges are added to the
rate quote you receive from FedEx. Handling charges are added to the actual
shipping charges by the shipper. These are not charges assessed by FedEx and are
not paid to FedEx.

To add or modify handling charges for this package, click Additional Handling
and enter a fixed or variable amount.

To enable this option, follow these steps:

1. Select Shipping Profiles from the Customize drop-down menu at the top of the
screen.
2. When the View Shipping Profiles screen displays, select a profile (e.g.,
Default Domestic Shipping Profile) and click View/Edit.
3. When the View/Edit Domestic Shipping Profile screen displays, click the
FedEx Express Preferences tab.
4. Check the Include Additional Handling Charge option in the Handling Charge
section. Enter a fixed or variable amount and click OK.
5. Then click OK on the View Shipping Profiles screen. The additional handling
charge option is now enabled.

How can I make FedEx® Standard List Rates the default for FedEx Express shipping
labels?

To make FedEx Standard List Rates the default for FedEx Express shipping labels,
follow these steps:

1. Choose Shipping Profiles from the Customize menu at the top of the screen.
The View Shipping Profiles screen displays.
2. Select a profile (e.g., Default Domestic Shipping Profile) and click
View/Edit. The View/Edit Domestic Shipping Profile screen displays.
3. Click the FedEx Express Preferences tab at the top of the screen.
4. In the Label Format section, select Customize Document tab configuration.
Click Doc Tab Configuration. The Doc Tab Configuration screen displays.
5. Select the Package Doc Tab Configuration tab. (This is usually the default
tab.)
6. In the last column on the right next to the Shipping Field (first row), use
your up/down arrow and select List Net Charge.
7. In the last column on the right next to the Total Field (fourth row), use
your up/down arrow and select List Total Customer Charge.
8. Click OK. The View/Edit Domestic Shipping Profile screen displays.
9. Click OK. The View Shipping Profiles screen displays.
10. Click OK. Your default is now FedEx Standard List Rates for FedEx Express®
shipments.

What type of shipping label will I need?

Depending on the destination for the shipment you are sending, you will need to
prepare either a domestic or international shipping label. With FedEx Ship
Manager Software and FedEx Ship Manager hardware, you can prepare both of these
online and print them using your label printer or laser printer.

Can I print a label for a shipment that will be sent tomorrow?

Yes. You can process a shipping label up to 10 days in advance for FedEx
Express® shipments (5 days in advance for FedEx Express® Freight shipments).

U.S. domestic shipping

How do I ship a U.S. domestic package?

If you're shipping a package within the U.S. or Canada, click the Ship tab at
the top of the screen. Use the resulting Shipment Details screen to complete the
shipment information. FedEx Ship Manager Software and FedEx Ship Manager
hardware guide you through the steps to complete this task. For details, refer
to the User Guide. You can access online help by clicking F1 on any screen or
selecting Help Topics from the Help menu at the top of the screen.

When all required information for the shipping label is complete, you can
request a courtesy rate quote to preview shipping charges, cancel the shipment
or generate the shipping label, which is printed from your browser on a laser
printer.

What delivery signature options does FedEx offer?

FedEx® Delivery Signature Options are as follows:

* Deliver Without Signature. Authorizes FedEx to deliver your shipment without
the recipient signing for it, and authorize a FedEx Express® shipment to be
left without a signature at a nonresidential address. When you select this
option, you waive your right to hold FedEx responsible for any resulting
claims. (Not available for FedEx Express® Freight services.)
* Direct Signature Required (DSR). FedEx obtains a signature from someone at
the delivery address and reattempts delivery if no one is available to sign
for the package. Available for residential and nonresidential deliveries.
* Indirect Signature Required (ISR). FedEx obtains a signature in one of three
ways:
* From someone at the delivery address
* From a neighbor, building manager or other person at a neighboring address
* The recipient can leave a signed FedEx Door Tag authorizing release of the
package without anyone present.

Available for residential deliveries only.

* Adult Signature Required (ASR). FedEx obtains a signature from someone at the
delivery address who is at least 21 years old and who has government-issued
photo identification as proof of age. FedEx reattempts delivery if no
eligible recipient is available to sign for the package. Available for
residential and nonresidential deliveries. Required for alcohol shipments.

For FedEx Express and FedEx Ground® shipments, the following fees apply for
Indirect Signature Required, Direct Signature Required and Adult Signature
Required services:

* FedEx Express. Per package when the per-package rating applies; per shipment
when the per shipment rating applies
* FedEx Ground. Per package

Refer to the FedEx Service Guide for more information.

How does FedEx define a residential address?

A residential address is a home or private residence, including locations where
a business is operated from the home.

What special services are available with U.S. shipments?

To display special services for FedEx Express®, FedEx Express® Freight, FedEx
Ground® and FedEx Home Delivery® shipments, click the Options tab. FedEx Ship
Manager displays only the special services that are available for your shipment.

For FedEx Express shipments, the following special services are available:

* Alcohol. Specify Contents, Packaging, Quantity and Volume of the alcohol.
Alcohol contents print in the References section of the shipping label.
* Dry Ice Only. If your shipment contains dry ice, select Dry Ice Only and
enter the weight of the dry ice for the first package in the shipment. When
you enter package information on the multiple-piece shipment screen, you can
change the weight of the dry ice for the other packages.
* Hold at Location. Enter the FedEx station address where you want the package
held. FedEx will contact the recipient when the package arrives.
* Return Label. To print a return label, select this option and complete the
Return Label screen.
* Saturday Pickup. Pick up a package on Saturday if Saturday service is
available for the shipment.
* Saturday Delivery. Deliver a package on Saturday if Saturday service is
available for the shipment.
* Delivery Signature Options. Select from four FedEx® Delivery Signature
Options: Deliver Without Signature, Direct Signature Required, Indirect
Signature Required, and Adult Signature Required. Alcohol shipments require
an adult signature.

For FedEx Express Freight shipments, the following special services are
available:

* Inside Pickup. Pick up freight shipments inside the sender’s building.
* Inside Delivery. Deliver freight shipments inside the recipient’s building.

For FedEx Ground shipments, the following special services are available:

* Hazardous Materials. Select this option if your package contains hazardous
materials.
* Non-Standard Packaging. Check this option if your package:
* Measures greater than 60 inches in length but equal to or less than 108
inches in length
* Measures greater than 30 inches in length along its second-longest side
* Has an actual weight of greater than 70 lbs.
* Is not fully encased in an outer shipping container
* Is encased in an outer shipping container made of metal or wood.

The surcharge also applies to any drum or pail (less than 5 gallons) that is not
fully encased in an outer shipping container made of corrugated cardboard. The
money-back guarantee does not apply to these shipments. We reserve the right to
assess additional handling charges for packages that require special handling or
that require FedEx to apply additional packaging during transit.

* Delivery Signature Options. Select from two FedEx Delivery Signature
Options: Direct Signature Required and Adult Signature Required.

For FedEx Home Delivery shipments, the following special services are available:

* Appointment Delivery. Schedule delivery on the date and time that recipient
indicates.
* Date Certain Delivery. Schedule delivery on a certain date Tuesday through
Saturday. Click the Delivery Date Calendar box and select the delivery date.
* Evening Delivery. Schedule delivery between 5:00 p.m. and 8:00 p.m. in the
recipient’s time zone.
* Return Label. To print a return label, select this option and complete the
Return Label screen.
* Non-Standard Packaging. Check this option if your package:
* Measures greater than 60 inches in length but equal to or less than 108
inches in length
* Measures greater than 30 inches in length along its second-longest side
* Has an actual weight of greater than 70 lbs.
* Is not fully encased in an outer shipping container
* Is encased in an outer shipping container made of metal or wood.

* Delivery Signature Options. Select from four FedEx Delivery Signature
Options: Deliver Without Signature, Direct Signature Required, Indirect
Signature Required, and Adult Signature Required.

Can I ship a multiple-piece shipment using FedEx Ship Manager Software and FedEx
Ship Manager hardware?

You can use FedEx Ship Manager Software and FedEx Ship Manager hardware to
process a multiple-piece shipment using FedEx Express and FedEx Ground.

What special services are available for multiple-piece shipments?

To display special services for FedEx Express and FedEx Ground, click the
Options tab before going to the Multiple-Piece Shipment Information screen. (You
can access the Multiple-Piece Shipment Information screen by clicking
Multiple-Piece Shipment.) FedEx Ship Manager Software and FedEx Ship Manager
hardware display only the special services that are available for your shipment.

For FedEx Express® multiple-piece shipments, the following special services are
available:

* Alcohol. If your shipment contains alcohol, select Alcohol and enter the
alcohol contents of the first package in the shipment. When you enter package
information on the Multiple-Piece Shipments screen, you can change the
alcohol contents for other packages as needed.
* Hold at Location. Enter the FedEx station address where you want the shipment
held. FedEx will contact the recipient when the shipment arrives.
* Dry Ice Only. If your shipment contains dry ice, select Dry Ice Only and
enter the weight of the dry ice for the first package in the shipment. When
you enter package information on the Multiple-Piece Shipments screen, you can
change the weight of the dry ice for the other packages.
* Return Labels. To print a return label, select this option and complete the
Return Label screen.

For FedEx Ground® multiple-piece shipments, the following special services are
available:

* Non-Standard Packaging. Check this option if any package:
* Measures greater than 60 inches in length but equal to or less than 108
inches in length
* Measures greater than 30 inches in length along its second-longest side
* Has an actual weight of greater than 70 lbs.
* Is not fully encased in an outer shipping container
* Is encased in an outer shipping container made of metal or wood.

* Hazardous Materials. Select this option for any package that contains
hazardous materials.
* Return Labels. Select this option to print a return label. Then complete the
Return Label screen.

Can I add handling charges to a multiple-piece shipment?

To add or modify handling charges for FedEx Express® or FedEx Ground®
multiple-piece shipments, click Additional Handling and enter a fixed or
variable amount. Handling charges carry over from one package to the next. To
enable this option, follow these steps:

1. Select Shipping Profiles from the Customize drop-down menu at the top of the
screen.
2. When the View Shipping Profiles screen displays, select a profile (e.g.,
Default Domestic Shipping Profile) and click View/Edit.
3. When the View/Edit Domestic Shipping Profile screen displays, click the
FedEx Express Preferences tab.
4. Check the Include Additional Handling Charge option in the Handling Charge
section.
5. Enter a fixed or variable amount and click OK. Then click OK on the View
Shipping Profiles screen. The additional handling charge option is now
enabled.

Can I ship identical packages in a multiple-piece shipment?

If all of the packages in your shipment are exactly alike, select the Identical
Packages checkbox and ship the packages using only one screen. If all packages
are not exactly alike, do not select the Identical Packages checkbox.

What is a parse pak?

Parse pak is used to automatically divide the total weight of the shipment among
all packages in a multiple-piece shipment. Parse pak is faster than entering
information for each package. To use this option, simply enter the total number
of packages and the total weight of the shipment to divide the weight equally
among all packages. You can only use parse pak with FedEx Ground® multiple-piece
shipments.

DOWNLOAD YOUR COPY OF FEDEX SHIP MANAGER® SOFTWARE

FedEx Ship Manager® Software

Download FSM 3808

--------------------------------------------------------------------------------

If you are a new customer or currently on version 32x or above, enhance your
shipping experience with a free download of the General release version of FedEx
Ship Manager® software, version 3808 (family series 38x).

Note: Not applicable for Canadian customers.

--------------------------------------------------------------------------------

Note: If you are using a shipping system provided by FedEx, you can download and
install the current version of FedEx Ship Manager Software. If you experience
any technical issues installing this software, please call the FedEx Ship
Manager Technical Support Center at 1.877.FDX Assist 1.877.339.2774. Use of this
software is governed by the FedEx Automation Agreement for FedEx Ship Manager®.

Download FSM 3755

--------------------------------------------------------------------------------

For Canadian customers only.

--------------------------------------------------------------------------------

Learn more

If you have any questions or need assistance using FedEx Ship Manager Software,
please call the FedEx Ship Manager Technical Support Center at 1.877.FDX Assist
1.877.339.2774. Use of this new software is governed by the FedEx Automation
Agreement for FedEx Ship Manager®.

TIME IS A VALUABLE COMMODITY IN YOUR FASTPACED WORK WORLD. ONE OF THE SHORTEST
PATHS TO RUNNING A MORE PRODUCTIVE OPERATION? INTEGRATION. DO MORE IN LESS TIME
BY INTEGRATING FEDEX® SHIPPING FUNCTIONALITY DIRECTLY INTO YOUR WEBSITE OR
INTERNAL BUSINESS SYSTEMS.

CREATE A PROFILE

Create a personalized user profile to begin integrating your systems with FedEx
Ship Manager® Software.

--------------------------------------------------------------------------------

EXPORTING DATA

Export data from FedEx Ship Manager® directly into your business systems.

--------------------------------------------------------------------------------

AUTO SHIPPING

Simplify and automate daily shipping tasks to cut out repetitive data entry and
increase efficiency.

--------------------------------------------------------------------------------

CUSTOM CONDITIONS

Customize your preferences and conditions for a personalized shipping
experience.

--------------------------------------------------------------------------------

STORED PROCEDURES

Use the option to call stored procedures for quick and easy data entry.

--------------------------------------------------------------------------------

CHECK INTEGRATION STATUS

Use the steps outlined in this video to ensure your integration was successful.

--------------------------------------------------------------------------------

QUICK LINKS

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