www.samsung.com
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104.89.118.46
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Submitted URL: https://help.content.samsung.com/csweb/faq/searchFaq.do
Effective URL: https://www.samsung.com/sg/support/
Submission: On March 24 via manual from SG — Scanned from SG
Effective URL: https://www.samsung.com/sg/support/
Submission: On March 24 via manual from SG — Scanned from SG
Form analysis
11 forms found in the DOMName: signInForm — GET https://account.samsung.com/accounts/v1/DCGLSG/signInGate
<form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLSG/signInGate">
<input type="hidden" name="response_type" id="response_type" value="">
<input type="hidden" name="client_id" value="9z5ss85h4x">
<input type="hidden" name="locale" id="locale" value="">
<input type="hidden" name="countryCode" value="SG">
<input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.sg.json">
<input type="hidden" name="state" id="signInState" value="">
<input type="hidden" name="goBackURL" id="signInGoBackURL" value="">
<input type="hidden" name="scope" id="scope" value="">
</form>
Name: signOutForm — GET https://account.samsung.com/accounts/v1/DCGLSG/signOutGate
<form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLSG/signOutGate">
<input type="hidden" name="client_id" value="9z5ss85h4x">
<input type="hidden" name="state" id="signOutState" value="">
<input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.sg.json">
</form>
Name: joinForm — POST https://account.samsung.com/membership/
<form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="SignupAP">
<input type="hidden" name="serviceID" value="9z5ss85h4x">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="SG">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.sg.json">
<input type="hidden" name="returnURL" id="joinReturnURL">
<input type="hidden" name="goBackURL" id="joinGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
<input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.sg.json">
</form>
Name: findAccountForm — POST https://account.samsung.com/membership/
<form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="FindEmail">
<input type="hidden" name="serviceID" value="9z5ss85h4x">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="SG">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="findGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>
Name: accountModifyForm — POST https://account.samsung.com/membership/
<form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="ModifyUserInfo">
<input type="hidden" name="serviceID" value="9z5ss85h4x">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="">
<input type="hidden" name="countryCode" value="SG">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>
Name: textForm —
<form id="textForm" name="textForm">
<input type="hidden" name="productCountText" id="productCountText" value="Number of Products">
</form>
javascript:;
<form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off">
<fieldset>
<legend>Search form</legend>
<div class="gnb-search__input-wrap">
<button type="button" class="gnb-search__input-btn--close">
<span class="hidden">Close</span>
<svg class="icon" focusable="false">
<use href="#backward-bold"></use>
</svg>
</button>
<label class="hidden" for="gnb-search-keyword">Search Keyword</label>
<input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:">
<span class="gnb-search__placeholder">Galaxy S23 Ultra</span>
<!-- input 에 text 가 입력되어 있으면 .gnb-search__input-btn--cancel--show 추가 -->
<button type="button" class="gnb-search__input-btn--cancel" an-tr="nv00_gnb-keyword delete-search" an-ca="search" an-ac="gnb search" an-la="search bar:keyword delete">
<span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
<button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit">
<span class="hidden">Search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button type="button" class="gnb-search__input-btn--scan-barcode">
<span class="hidden">Scan Barcode</span>
<svg class="icon" focusable="false" aria-hidden="true">
<use href="#barcode-regular"></use>
</svg>
</button>
</div>
</fieldset>
</form>
#
<form action="#" class="su07-search-kv__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="su07-search-kv__form-container">
<div class="text-field-wrap">
<div class="text-field text-field--hide-label">
<label for="su07-search-kv">Search Samsung Support</label>
<input id="su07-search-kv" type="text" autocomplete="off">
<button type="button" class="su07-search-kv__search-delete" an-tr="su07_search kv-support main-image-link" an-ca="search" an-ac="support search bar" an-la="close">
<span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="su07-search-kv__form-submit"><span class="hidden">search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button type="button" class="su07-search-kv__search-wrap-close">
<svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
<path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
</svg>
<span class="hidden">Close Search popup</span>
</button>
</div>
<div class="su07-search-kv__popular-searches-wrap">
<h3 class="su07-search-kv__searches-title">Popular Searches</h3>
<ul class="su07-search-kv__searches-list" role="list">
<li role="listitem">
<a href="/sg/support/mobile-devices/how-to-transfer-content-from-old-device-to-new-samsung-galaxy-smartphone-via-smart-switch/" class="su07-search-kv__searches-link" title="How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch?" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch"><span class="su07-search-kv__searches-text">How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch?</span></a>
</li>
<li role="listitem">
<a href="/sg/support/mobile-devices/how-to-find-the-imei-model-number-and-serial-number-for-samsung-galaxy-device/" class="su07-search-kv__searches-link" title="How to find the IMEI, model number, and serial number for Samsung Galaxy device?" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:How to find the IMEI"><span class="su07-search-kv__searches-text">How to find the IMEI, model number, and serial number for Samsung Galaxy device?</span></a>
</li>
<li role="listitem">
<a href="/sg/support/mobile-devices/how-to-couple-with-a-newly-purchased-earbud-and-a-used-earbud/" class="su07-search-kv__searches-link" title="How to Couple or Link a New Replacement Earbud with an Old One" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:How to Couple or Link a New Replacement Earbud with an Old One"><span class="su07-search-kv__searches-text">How to Couple or Link a New Replacement Earbud with an Old One</span></a>
</li>
</ul>
</div>
<div class="su07-search-kv__suggested-searches-wrap">
<h3 class="su07-search-kv__searches-title">Suggested Searches</h3>
<ul class="su07-search-kv__searches-list" role="list">
</ul>
</div>
<div class="su07-search-kv__no-searches-result">
<h3 class="su07-search-kv__searches-title">No Result</h3>
</div>
</div>
</fieldset>
</form>
javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-support">Enter your model Number</label>
<input id="search-product-card-support" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button class="search-product-card__search-wrap-close">
<svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
<path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
</svg>
<span class="hidden">Back to Menu</span>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested Searches</p>
<ul class="u07-search-kv__searches-list" role="listbox"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">No Result</p>
</div>
</div>
</fieldset>
</form>
javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-model">Search Model Code or Name</label>
<input id="search-product-card-model" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
<button class="search-product-card__search-wrap-close">
<svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
<path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
</svg>
<span class="hidden">Back to Menu</span>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested Searches</p>
<ul class="u07-search-kv__searches-list" role="listbox"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">No Result</p>
</div>
</div>
</fieldset>
</form>
POST https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProductType1.jsp
<form class="ermsDataForm" method="post" action="https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProductType1.jsp" target="_blank">
<input type="hidden" name="siteCode" value="sg">
<input type="hidden" name="siteId" value="40">
<input type="hidden" name="groupCode" value="">
<input type="hidden" name="groupEngName" value="">
<input type="hidden" name="typeCode" value="">
<input type="hidden" name="typeName" value="">
<input type="hidden" name="typeEngName" value="">
<input type="hidden" name="subtypeCode" value="">
<input type="hidden" name="subtypeName" value="">
<input type="hidden" name="subtypeEngName" value="">
<input type="hidden" name="modelCode" value="">
<input type="hidden" name="modelName" value="">
<input type="hidden" name="modelDisplayName" value="">
<input type="hidden" name="topic" value="">
</form>
Text Content
Skip to content Skip to accessibility help Samsung and Cookies This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. See our Privacy Policy here Read More ACCEPT close Samsung previous menu search close menu Log-In/Sign-Up Open My Menu * Shop * Mobile Mobile * Discover Mobiles * Smartphones * Tablets * Watches * Audio * Accessories * One UI * Apps & Services * Galaxy Gifts * Why Galaxy New & Featured * NEW Galaxy S23 Ultra 5G * NEW Galaxy S23 | S23+ 5G * Galaxy Tab S8 Ultra * Galaxy Z Fold4 5G * Galaxy Z Flip4 5G * Galaxy Watch5 Pro * Galaxy Buds2 Pro * Galaxy A53 5G * All Smartphones * TV & AV TV & AV Recommended * Help Choose Your Best TV HOT * Why Neo QLED * Why The Frame * Discover Lifestyle TVs * Best Samsung Gaming TV * Why Samsung Smart TV * What is the Right TV Size? 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OK Layer Popup Close Sorry, there is insufficient stock for your cart. OK Layer Popup Close Remove a Product Without this product, applied coupon or promotion code cannot be redeemed. Are you sure to remove this product? Move to wish list Delete Layer Popup Close Privacy Policy I have read and agree to the Samsung.com Privacy Policy Tick this box to proceed to Samsung.com. By ticking this box, I accept Samsung Service Updates, including : Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. PROCEED TO SAMSUNG.COM LEAVE PAGE Close Privacy Policy Check Preferences Help us to make recommendations for you by updating your product preferences. YES LATER Close Check Preferences What are you looking for? Search form Close Search Keyword Galaxy S23 Ultra Delete Search Scan Barcode QUICK LINK * Galaxy S23 Ultra * Galaxy S23|S23+ NO SUGGESTIONS SEARCH HISTORY Clear All SUGGESTED SEARCHES POPULAR KEYWORD RECOMMENDED SEARCH Galaxy S23 Ultra 5G Galaxy Z Fold4 5G Galaxy Tab S8 5G Neo QLED The Frame BESPOKE Jet™ BESPOKE Refrigerators Close BOOK A SERVICE CENTRE APPOINTMENT Book an appointment before heading down to our Service Centres for a shorter waiting time. BOOK NOW SUPPORT Previous Find additional information Contact Us Warranty Next Previous Find additional information Contact Us Warranty Next We're here for you WELCOME TO SAMSUNG SUPPORT Search form Search Samsung Support Delete search Close Search popup POPULAR SEARCHES * How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch? * How to find the IMEI, model number, and serial number for Samsung Galaxy device? * How to Couple or Link a New Replacement Earbud with an Old One SUGGESTED SEARCHES NO RESULT related search * Warranty * Transfer device content * Bixby Voice * Drum Care+ * TV * Smart View PRODUCT SUPPORT Get help, find answers, download drivers, manuals and more. Search form Enter your model Number Delete Search Back to Menu Suggested Searches No Result How to find model code * Mobile * TV&AV * Home Appliance * PC & Office * Camera & Camcorder * Apps & Services SELECT A MODEL * Search form Search Model Code or Name Delete Search Back to Menu Suggested Searches No Result How to find model code Back View more HOW TO FIND MODEL CODE Select from the menus below to find your model number. * Type * Sub Type * Category Previous Next Indicator 1 Layer Popup Close TOPIC HERE ARE SOME POSSIBLE RELATED SOLUTIONS If you can't find a solution, please email us! Send Email Layer Popup Close GST RATE INCREASED FROM 7% TO 8% FROM 1 JAN 2023 In line with the announcement by the Minister for Finance in Budget 2022, our GST rate will be increased from 7% to 8%, with effect from 1 Jan 2023. Read more NEW TVS ELIGIBLE FOR 2 YEARS EXTENDED WARRANTY Register your new TV for 2 years extended warranty within 30 days from your date of delivery or purchase (whichever is later). Register now FIND ADDITIONAL INFORMATION WARRANTY Register your product and find out what's covered Warranty Information Product Registration PHONE SCREEN REPLACEMENT Find out what is the recommended pricing for replacing or repairing your Galaxy phone's screen if it is damaged. Read more TV SCREEN REPLACEMENT Check the estimated pricing for replacing or repairing your TV panel if it is damaged. Read more SAMSUNG MEMBERS COMMUNITY Your new hub for all things Samsung and beyond. Connect with Samsung experts, super-fans, and other Community members on the latest tips, features and Samsung products. Read more SAMSUNG CARE+ Plan for the unplanned with our worry-free care service for new Galaxy phones. Read more ECO-CONSCIOUS SERVICE Go sustainable with Samsung Customer Service. Learn more 7 DAYS IN-HOME SERVICE Need a technical appointment? We are now available 7 days a week*! Read more SMART SWITCH Receive a seamless transfer of contacts, photos, messages and more from your old device to your new galaxy with Samsung Smart Switch Data transfer guide Download smart switch REMOTE SERVICE Take advantage of Remote Support for TVs, mobile phones and tablets Read more SOFTWARE UPGRADE Keep your mobile up-to-date, safely and quickly Read more SAMSUNG SERVICE TRACKER Tracking your assigned Customer Service Engineer is now a breeze! Read more DRUM CARE+ An extensive cleaning service for your washing machine. Read more GALAXY BATTERY Check out how you can take better care of your battery through proper use and charge. View more ALWAYS-ON CARE, FOR YOUR DEVICE Seamless and trouble-free service for Galaxy customers through Samsung Members App and our 24/7 helpline Read more SERVICE TERMS AND CONDITIONS – DATA RELATED Check out the latest Samsung Service T&Cs and Data Backup & Deletion Policy Read more NEWS & ALERTS For important products and service announcements Read more EXPLORE Stories that inspire you to do more with your Samsung devices. Go Explore MAINTENANCE MODE How to use Galaxy Maintenance mode to secure your device when a repair is in progress Learn more View more HOW TO Useful Tips for Galaxy Useful Tips for Galaxy Learn more Tips to use Smart TV Tips to use Smart TV Learn more Useful guide for Home Appliances Useful guide for Home Appliances Learn more Close CONTACT US CHAT OR EMAIL Monday to Sunday (including Public Holidays) Open 24 hours Chat Now Learn more CALL Product and App support 24 hours / 7 days a week View more For Mobile Device and Samsung Apps Enquiries: 1800-4252997 (1800 GALAXY S) Overseas: +65 62283738 For other Product Enquiries: 1800-7267864 (1800 SAMSUNG) Overseas: +65 62283737 FACE TO FACE SUPPORT These are the locations of our Service Centres 1) Causeway Point 2) Plaza Singapura 3) Vivocity 4) Westgate 5) Bedok Mall Service Centre Locations and Opening Hours Service Centre Waiting Time View more SIGN LANGUAGE SUPPORT Book an appointment to connect with a Samsung Sign Language Specialist for support and advice on our products. 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Book an appointment Track my repair APPS & SERVICES CUSTOMER SUPPORT Samsung Health Monitor : 1800-4252997; 1800-7267864 Samsung Pay : 1800-4252997 SmartThings : 1800-4252997 View more RC01_Static Content * Home Home * Product Help & Support - Get help, find answers Product Help & Support - Get help, find answers FOOTER NAVIGATION PRODUCT & SERVICE open * Smartphones * Tablets * Audio * Watches * Smart Switch * Mobile Accessories * TVs * Lifestyle TVs * Sound Devices * Refrigerators * Laundry * Cooking Appliances * Monitors * Memory Storage SHOP open * Offers * Samsung Experience Store * Samsung Care+ * Store Pickup and Support * Student Offers * Corporate Employee Offers * Upgrade with Galaxy * Online Shop FAQs * Explore * Business Shop SUPPORT open * Contact Us * Email * Product Registration * Warranty Information * Service Location * Sign Language Support * Give Feedback * Email the CEO ACCOUNT & COMMUNITY open * My Page * Orders * Wishlist * Members * Samsung Rewards SUSTAINABILITY open * Environment * Security & Privacy * Accessibility * Diversity · Equity · Inclusion * Corporate Citizenship * Corporate Sustainability ABOUT US open * Company Info * Business Area * Brand Identity * Careers * Investor Relations * Newsroom * Ethics * Samsung Design Copyright© 1995-2023 Samsung. 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