www.xfinity.com Open in urlscan Pro
2a02:26f0:1700:392::2af2  Public Scan

Form analysis
3 forms found in the DOM

https://www.xfinity.com/search

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Name: xc-account-switcher-form —

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GET https://www.xfinity.com/search

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      </svg><span class="a11yHidden-fb12d">submit search</span></button></div>
</form>

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TWO-STEP VERIFICATION FOR SIGNING IN AND XFINITY APP SETUP

Comcast offers two-step verification using the Xfinity app to provide extra
layers of digital security and an easier sign-in experience. The Xfinity app is
available for download on Apple and Android phones.

The Xfinity app alerts you when someone attempts to use your Xfinity ID and
password to sign in to your account. You can approve or deny the sign-in attempt
with a yes/no button push, facial recognition, one-touch fingerprint ID or a
traditional verification code.


SET UP TWO-STEP VERIFICATION

 1. In your account settings, navigate to Xfinity ID and security.
 2. From there, tap Two-step verification to begin the enabling process.
    
    
    
 3. If you don’t already have an email and mobile phone number associated with
    your account, you’ll be prompted to add and verify them as back-up contact
    methods.
    * You must have both an email and mobile phone number on the account to
      enable two-step verification.
    * Note: You can’t use an Xfinity email address.
      
      
      
 4. Once your email and phone number are verified, hit Turn on (on the following
    page) to enable two-step verification.
    
    
    
    * If your device has biometrics enabled, you’ll be prompted to add another
      layer of security by using either facial recognition or a fingerprint
      whenever there’s a sign-in to your Xfinity account.
      * Note: This is optional.
        
        
        
 5. Two-step verification is now on. Whenever a sign-in attempt for your Xfinity
    account is made from a new device or after a period of inactivity, you’ll be
    notified and can confirm or deny the sign-in.
    
    
    
    * Note: After you enable two-step verification, you’ll be able to check a
      box for Don’t ask again in this browser. If you check this box, you won’t
      be prompted to sign in as often when you use the app.
      


VERIFICATION METHODS

The Xfinity app offers four different methods of authentication when using
two-step verification:

 * Yes/no push notifications (in-app or in the notifications bar)
 * Biometric scanning (facial or fingerprint)
 * Traditional text message or email codes
 * A code generator in the app
   
   

Note: If you want to use yes/no push notifications or biometrics, you must allow
notifications; otherwise, you’ll be required to use one-time codes sent to you
by text message or email, or the code generator in the app.



PUSH NOTIFICATIONS

The default method for two-step verification is by push notifications.

When someone attempts to sign in with your Xfinity account credentials, a
notification will appear in any registered devices’ notification bar, asking to
verify the login as legitimate. If you or someone you know didn’t attempt to
sign in, remember to hit “No, deny” and change your password immediately to keep
your account safe.



You can also verify the sign-in request within the Xfinity app if you’re
currently using it or clear away the sign-in request.





BIOMETRICS

If your device supports biometric scanning, you can use a one-touch fingerprint
ID or facial recognition as an extra layer of security. You’ll be prompted to
use this in addition to push notifications when setting up two-step
verification.





TEXT MESSAGE OR EMAIL CODE

If you don’t enable push notifications or biometric scanning, your device will
default to verification through text message or email codes. This will generate
a random six-digit code, sent to either your email or mobile phone, which you’ll
be prompted to enter when you sign in to your Xfinity account. These are
one-time codes which expire in 15 minutes.



CODE GENERATOR

You can also use the in-app code generator to verify log-in attempts. This will
generate a random six-digit code that you’ll be prompted to enter when you sign
in to your Xfinity account. You can find this method under Code generator on the
two-step verification screen.




SET UP MULTIPLE DEVICES

You can have up to five registered devices that receive push notifications to
approve sign in requests. To register a new device, navigate to the two-step
verification page and tap Register this device.



Note: All registered devices will receive push notifications to confirm sign-in
requests.

Once registered, you’ll be able to manage your devices and their settings from
the two-step verification screen. The purple dot will indicate the device you’re
currently using.




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