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AirlinesLounge ReviewsReviews and Reports


LOUNGE REVIEW: GVK LOUNGE MUMBAI INTERNATIONAL AIRPORT – T2

by Anshul April 14, 2019
written by Anshul April 14, 2019 0 comments

3.1K

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I have been meaning to post this lounge review for a while now. I got a chance
to experience the service and amenities at GVK Business lounge in Mumbai on a
recent trip to India. While the new-ish (inaugurated in 2014) GVK lounges in
Mumbai are a big hit among business and leisure travellers alike, I could not
look past the general inconsistencies and the dated furniture on display.

GVK LOUNGE MUMBAI – LOCATION AND ACCESS

The GVK lounge is located in Mumbai’s International airport terminal T2. It is a
common luxury (for all airlines) lounge that caters to First and Business class
passengers, spanning across 30,000 sq.ft over two levels (level 4 and level 3).
Level 4 is dedicated to First Class passengers while the business class section
of the lounge is located in level 3, which has dedicated elevators inside the
lounge. Since the lounge serves passengers of all airlines, a lounge invitation
is generally required as you enter.

 

GVK Lounge Mumbai – Invitation

Mumbai International airport T2 has a dedicated security and immigration section
for First and Business passengers. This dedicated section is located to the
extreme right end of the terminal as you walk through the main doors. Can be
very handy if you in a time crunch, the terminal can be very busy depending on
the time of day.



 

Main Entrance and check-in desk

Important to note that the lounge has a restriction, allows entry only un to 4
hours prior to departure. If your flight is more than 4 hours out, expect to
spend some time in the general section before you are given entry.



Once in the lounge I accessed the elevators to the left of the check-in desk and
arrived at the Business Class section of the lounge, located in level 3.

GVK BUSINESS LOUNGE – SETUP AND SEATING

The architecture of the lounge was elegant and eye catching. The business class
lounge is spread across the floor with several different styles of seating,
albeit dirty and in desperate need of an uplift.







 

The live wall near the spa section added a touch of freshness to the lounge

 

Full recliner chairs, located towards the end of the lounge. Quite Area.

 

Although a unique setting in that passengers from all airlines access the same
lounge, it can make for a very busy lounge depending on the time. I arrived to a
pretty busy lounge and also found several people sprawling themselves (sleeping,
feet up) on the longer sections of the couch. Pictured below, is one such
example. Almost every long section of the couch was taken by a passenger.



A closer inspection of the leather couches revealed the grime and dirt collected
dated look. It was a norm rather than an exception, all tan coloured couches
showed the heavy use and grime. Yuck.

An example of how grimy the seats were in the lounge

 

GVK BUSINESS LOUNGE – BARS AND FOOD

The business class lounge boasts of two bar counters serving a full array of
drinks and a great selection of hot/cold food options. The primary bar with the
big tv screen has a sports bar ambiance, and serves a good mix of beer and
liquor options.



The secondary bar is located further inside the lounge and caters to a more
eclectic and pricier menu with hand mixed cocktails, single malt options and a
better selection of Champagne. I could be wrong, but the menu at this bar could
be an additional fee service.



 

The food spread in the lounge was impressive with several traditional and
continental options available. The staff too was diligent in keeping on top of
the temperature and refill of the sections.

Hot food section – selection of curries and tandoor options

 

Dessert section

Salad and fresh fruit section



Small bites – sandwiches and spreads

 

GVK LOUNGE MUMBAI – OVERALL THOUGHTS

It is a neat concept to have a common lounge for all airlines but can mean high
traffic volumes and a need to have a tighter control on cleanliness and upkeep
of furniture and upholstery in general. While I was well fed and the staff
interactions were positive, I feel like the lounge failed in its primary duty –
to offer clean place to relax and work. The grime on couches was a major put-off
and so were the people that treated the lounge like their personal bedroom,
sprawling across long sofa sections.

I came out of the lounge indifferent to the experience and was confused by the
overly positive reviews I had read by fellow travellers. My honest opinion is
that the lounge looks grand and beautiful on first glance, but has several
hygiene issues when you start inspecting the details.

Oh well, at least I had a nice ride on CX business class to look forward to.
BOM-HKG Cathay Business Class review, if you are interested.




GVK Lounge Mumbai
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