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 * Solutions
   * overview
     Our platform: all your business travel in one place. Read more
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 * Terms of use
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Terms of useFlexiPerk Company terms and conditionsFlexiFare terms and
conditionsFlexiPerk Trips terms and conditionsAPI and Marketplace Terms of
UseUser Feedback Sessions Terms and ConditionsPrivacy CenterCookies PolicyData
Processing AgreementPrivacy PolicyRecruitment Privacy PolicyCompetition terms
and conditions

Last update 03/03/2023


PRIVACY POLICY

Hello. We are TravelPerk S.L.U. (known by humans as TravelPerk). Here's how we
protect your personal data and respect your privacy.

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🔏 OUR ROLE IN YOUR PRIVACY

If you are a TravelPerk user, prospective customer, tester, attendee to a
TravelPerk event, or just visiting our website, this policy applies to you.


OUR RESPONSIBILITIES

If you are in one of the categories above, we act as the ‘data controller’ of
personal data about you when we process your information for the reasons
mentioned in the “How and why we use your data” section below.

When we process your information for such reasons, if you are a TravelPerk user:

 * 🇺🇲 Related to a company located in the United States of America or Canada
   (including foreign affiliates), TravelPerk America, Inc will be a joint
   controller of your data;
 * 🇬🇧 Related to a company located in the United Kingdom (including foreign
   affiliates), TravelPerk UK IRL Limited will be a joint controller of your
   data;

If you’re looking for a job at TravelPerk, check out the recruitment privacy
policy. This isn’t the privacy policy you’re looking for.

You can reach our data protection officer via dpo@travelperk.com.


YOUR RESPONSIBILITIES

 * Read this Privacy Policy.
 * If you are our customer, please also check the contracts between us
   (including our Data Processing Agreement): they may contain the details on
   how we collect and process your data as a ‘data processor’ on behalf of your
   employer.
 * If you share personal information about someone else, or if someone else
   shares your information with us, we promise to only use that information for
   the reasons mentioned here. When you give us this information, you confirm
   that you have the right to let us use it according to this Privacy Policy.

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📂 WHEN AND HOW WE COLLECT DATA

From the first moment you interact with TravelPerk, we are collecting data.
Sometimes you provide us with data, sometimes we collect data about you
automatically.

Here’s when and how we do this:

When and how we do this Data you give Data we collect You browse any page of our
website ✓ You download our app ✓ You use TravelPerk ✓ ✓ We identify you as a
potential customer ✓ ✓ You receive emails from us ✓ You request a demo of
TravelPerk ✓ We receive emails about you from travel suppliers ✓ You ask to
attend an event organized by TravelPerk ✓ You opt-in to marketing messages ✓

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🏷️ TYPES OF DATA WE COLLECT


✉️ CONTACT DETAILS

Your name, email address, role in your company, and any other contact details
you may share with us.


💼 PROFESSIONAL INFORMATION

Details on the company, entity or organization you work for, collaborate with,
or represent.


🪪 DATA THAT IDENTIFIES YOU

Your identity document, IP address, login information, browser details (such as
type and version), time zone settings, browser plug-ins, geolocation
information, and operating system details (such as version).


👆 DATA ON HOW YOU USE TRAVELPERK

Your app usage, including your clickstreams (the path you take through our app),
the products/services you view, page response times, any download errors you
encounter, how long you stay on our pages, what you do on those pages, how often
you do it, and other actions you take.


🗣️ IMAGE AND VOICE

Your image or voice may be recorded in specific interactions with the TravelPerk
team (e.g.: calls with sales representatives and customer care agents, or
product research sessions). 


👍 FEEDBACK DATA

Additional personal data you share during customer feedback sessions (e.g.: via
screen sharing, direct interviews, etc.) or in response to feedback surveys.


🙂 OTHER INFORMATION

Any other information you provide in your requests for information or that is
generated during the contractual relationship between your company,
organization, or entity and TravelPerk.


⚠️ WHAT ABOUT SENSITIVE DATA?

We don’t collect any “sensitive data” about you (like racial or ethnic origin,
political opinions, religious/philosophical beliefs, trade union membership,
genetic data, biometric data, health data, data about your sexual life or
orientation, and offences or alleged offences) except when you consent to it by
voluntarily disclosing your sensitive data with us to ask for a service. 


🧒 WHAT ABOUT CHILDREN’S DATA?

TravelPerk is a business-to-business service directed to and intended for use
only by those who are 18 years of age or over. We do not target TravelPerk at
children, and we do not authorize people under 18 years of age to create a
TravelPerk account or directly request our services.

In some exceptional cases, users who travel with their children can provide the
personal data of those minors to use our services. This is only allowed if it's
necessary to use the services. For children under 14, the authorized adult must
have legal permission to give consent on behalf of the child. For children
between 14 and 18, the authorized adult must obtain and provide proof of the
consent given by the child.

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⚙️ HOW AND WHY WE USE YOUR DATA

We can only use your data for specific reasons and if we have a legal basis to
do so. These reasons are:


MANAGING OUR CONTRACTUAL RELATIONSHIP

Executing, fulfilling, monitoring and enforcing compliance of contracts; issuing
invoices and cost reports to customers and collecting payments. This includes
personal data of individuals who sign contracts with TravelPerk or are
authorized to hire our services on behalf of the customer.

Legal basis: Contract
Data categories: Contact details, Professional information, Other information


PROSPECTIVE CONTRACTUAL RELATIONSHIP

Handling information requests about our company or services, processing requests
for TravelPerk services on behalf of your company, entity, or organization, and
managing potential contractual relationships between TravelPerk and your
company, entity, or organization.

Legal basis: Pre-contractual processing
Data categories: Contact details, Professional information, Data that identifies
you


MARKETING COMMUNICATIONS

Sending you commercial and promotional communications related to TravelPerk’s
services or products that are similar to those you have requested or shown
interest in. This may include electronic or telephone communications. If
applicable regulations allow, we may also send you commercial communications
about products or services that could be relevant to your company.

If you don't want to receive such communications, you can object at any time by
clicking the unsubscribe link on the message.

Legal basis: Consent (where legally required), Legitimate interest - developing
and growing our business with our clients. You can request to unsubscribe from
receiving commercial communications at any time and no cost.
Data categories: Contact details, Professional information


MARKETPLACE & INTEGRATIONS

Sharing your contact with our Integrated Partners if you give us your consent.

Legal basis: Consent
Data categories: Contact details, Professional information


IMPROVING TRAVELPERK

Managing landing pages and heat mapping our website, testing features,
optimizing traffic; collecting your feedback via platforms, questionnaires and
live sessions; anonymizing data for development, testing and analytics;
recording and reviewing calls with the TravelPerk team for quality assurance;
analyzing data, including using artificial intelligence and other techniques,
and in some cases, using third parties to do this.

Legal basis: Legitimate interests - (i) having tools to improve customer service
and be in a position to defend from and minimize claims from our clients, and
(ii) analyzing our business practices so that we can make informed decisions and
define our strategies for developing and growing our business.
Data categories: Contact details, Professional information, Data that identifies
you, Data on how you use TravelPerk, Image and voice, Feedback data


CUSTOMER SUPPORT

Sending you notifications of any changes to our services and solving issues with
our platform through email, phone or chat.

Legal basis: Legitimate interests - i) fulfilling our contractual obligations
towards our clients, and (ii) developing and strengthening our brand reputation
and protecting and growing our business.
Data categories: Contact details, Professional information, Data that identifies
you, Other information


MAINTAINING SECURITY OF THE TRAVELPERK SERVICES AND WEBSITE

Ensuring that our services and website are not being used in an unauthorized or
abusive way by detecting, investigating or preventing activities that go against
TravelPerk policies or laws.

Legal basis: Legitimate interest - protecting our assets and clients from
cyberattacks and similar malicious actions.
Data categories: Contact details, Professional information, Data that identifies
you, Other information


EVENT REGISTRATION AND ATTENDANCE

Planning and hosting events that you have registered for or are attending,
including sending communications related to these events.

Legal basis: Contract
Data categories: Contact details, professional information


FRAUD PREVENTION

Detecting and preventing potentially prohibited or illegal activities, and
comply with legal obligations and requirements. This includes issuing invoices
to customers and fulfilling applicable fraud prevention laws.

Legal basis: Legitimate interest - protecting our business and clients from
fraudulent actions with both internal and external sources.
Data categories: Contact details, Professional information, Data that identifies
you, Other information


COMPLYING WITH LEGAL OBLIGATIONS

Fulfilling valid requests from authorities and complying with applicable
regulation on terrorism prevention and other legal requirements.

Legal basis: Legal obligation
Data categories: Contact details, Professional information, Data that identifies
you, Other information

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⚖️ YOUR PRIVACY CHOICES AND RIGHTS


YOUR CHOICES


⛔ YOU CAN CHOOSE NOT TO PROVIDE US WITH PERSONAL DATA

If you choose to do this, some website functionalities may not work as intended,
and you will be unable to access our app.


🍪 YOU CAN TURN OFF COOKIES

You have the option to block cookies by changing your browser settings or using
the cookie banner on our website. Additionally, you may delete cookies via your
browser settings. Certain services may not function properly if cookies are
turned off.


🫴 YOU CAN ASK US NOT TO USE YOUR DATA FOR MARKETING

Unless we rely on your consent, which you can also withdraw at any time, we will
notify you if we plan to utilize your information for marketing purposes and
whether any third parties will be involved. If you wish to opt out of marketing,
you can object at any time by clicking the unsubscribe link on the message.


YOUR RIGHTS

If you are a TravelPerk user: you may exercise your privacy rights by contacting
your company’s designated TravelPerk account admins, who can act on behalf of
the data controller (your company). Your company's admins can manage your data
deletion (refer to instructions here) and update your personal data directly
from the TravelPerk platform. In case they require additional information, they
can request it from us as necessary.

If you are a prospective customer, product tester, TravelPerk event attendee, or
a TravelPerk website visitor: you can exercise your rights by sending your
request to privacy@travelperk.com.


🔑 YOU HAVE THE RIGHT TO ACCESS INFORMATION WE HOLD ABOUT YOU

You have the right to request additional information about:

 * The categories of data we process
 * The purposes of data processing
 * The categories of third parties to whom the data may be shared
 * The length of time the data will be stored (or the criteria used to determine
   this)
 * Your other rights relating to our use of your data

We will respond to your request with the requested information within one month,
unless providing such information would harm the rights and freedoms of others,
such as another person's confidentiality or intellectual property rights. If we
cannot provide the information for this reason, we will inform you of our
inability to do so.


✏️ YOU HAVE THE RIGHT TO MAKE US CORRECT ANY INACCURATE PERSONAL DATA ABOUT YOU

If the data we hold about you is incorrect, please correct it on your TravelPerk
account. If you are not a TravelPerk user or admin, please send your request to
privacy@travelperk.com.


📇 YOU CAN OBJECT TO US USING YOUR DATA FOR PROFILING YOU OR MAKING AUTOMATED
DECISIONS ABOUT YOU

We don't adopt any decisions that could affect you significantly based solely on
automated processing of your data. Our decision-making processes related to your
requests are conducted with human intervention. 


↪️ YOU HAVE THE RIGHT TO PORT YOUR DATA TO ANOTHER SERVICE

We can give you a copy of your data in a commonly used digital format that can
be shared with another service. However, we cannot share data about another
person without their consent.


🗑️ YOU HAVE THE RIGHT TO BE ‘FORGOTTEN’ BY US

You can ask us to delete any personal information we have about you if we no
longer need it for your use of TravelPerk. This may not always be possible (for
example, if we have a contract with you), but we will let you know if we cannot
delete your data.

If you are a TravelPerk user and want to delete your user account: please send
your request to an admin of your company's TravelPerk account. Company admins
can delete user accounts from the TravelPerk platform by following the steps
provided in this article (under the "Delete user" section).


😡 YOU HAVE THE RIGHT TO LODGE A COMPLAINT REGARDING OUR USE OF YOUR DATA

If you have any concerns, please let us know first so we can address them. If we
are unable to resolve your concern, you can file a complaint with the Agencia
Española de Protección de Datos (AEPD). You can do this by following the
instructions on their website at https://www.aepd.es/.

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🔒 HOW SECURE IS THE DATA WE COLLECT?

We have a comprehensive security program designed to keep your personal data
safe.

 * ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, PCI DSS Level 1, and
   BSI’s C5 certified data center (AWS).
 * Encryption in transit and at rest with both the platform and at the
   TravelPerk endpoint.
 * Firewalls on Network and Application Layer.
 * Data pseudonymization where necessary.

Check our Security Whitepaper for more information. And please remember:

 * You provide personal data at your own risk: unfortunately, no data
   transmission is guaranteed to be 100% secure
 * You are responsible of your username and password: keep them secret and safe!
 * If you believe your privacy has been breached, please contact us immediately
   on privacy@travelperk.com.
 * Our content may include links to third-party websites and apps. Please note
   that this privacy policy does not apply to any third-party website or app. We
   are not responsible or liable for the privacy policies or practices of any
   third-party websites or apps. Before submitting any personal data to these
   websites, please review their policies.

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📍 WHERE DO WE STORE THE DATA?

We store the personal data we collect on our Amazon Web Services servers, which
are located in Ireland (EEA). We process the personal data we collect at our
offices in Barcelona, Berlin, London, Birmingham, Edinburgh, Chicago, Boston and
Miami. We also have third party suppliers which may process personal data
outside the EEA and UK.

If we process your data outside of the EEA or UK, we will follow the necessary
legal steps to make sure your privacy rights are still protected as outlined in
this Privacy Policy. This involves us assessing the risk of transferring data
and requiring our suppliers to sign the latest version of the European
Commission's standard contractual clauses. More information can be found in our
International Data Transfers Whitepaper. For more information on the safeguards
adopted, please check our Privacy Center and Security page.

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⏳ HOW LONG DO WE STORE YOUR DATA?

We will keep your personal data as long as you are in a relationship with
TravelPerk. If the relationship ends, for any reason, we will block your
personal data for the entire duration of any and all statutory limitation
periods that apply to the processing. This is to prove that we are complying
with our legal and contractual obligations. Once these periods have passed, we
will either delete or anonymize your personal data.

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🙋 THIRD PARTIES WHO PROCESS YOUR DATA

We may share your data with different companies or organizations for the
following reasons:

 * Data processors: We may share your data with service providers who help us
   provide our services well. These providers include tools for customer
   service, marketing, operational optimization, cybersecurity, financial
   services, and TravelPerk's affiliates. We sign agreements with these
   providers to protect your privacy.
 * Professional advisors: We may need to share your information with
   professional advisors, such as accountants, auditors, insurers, and law
   firms, in relation to the professional services provided by them.
 * Integration partners: If you have shown interest in one of our integration
   partner's products or services, we may share your contact information so they
   can contact you as your company's representative. This disclosure is
   necessary in order to fulfill your request.
 * Public bodies: We may share your data with government and law-enforcement
   agencies, courts and tribunals if we are required to by law or to make or
   defend legal claims to protect our rights or the rights of others, including
   you.

If we ever need to share your data with any other category of third parties in
the future, we will let you know.

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🍪 COOKIES

We use cookies to enhance your interaction with TravelPerk. These cookies may be
'session' cookies, which are deleted when you leave our website or app, or
'persistent' cookies, which remain on your device and allow us to recognize you
when you return, providing a tailored service.

Please check our Cookies Policy for more information on how we use cookies.


HOW CAN I BLOCK COOKIES?

To block cookies, activate a setting on your browser that allows you to refuse
their setting. You can also manage your preferences with our cookie banner, or
delete cookies through your browser settings. However, if you use your browser
settings to disable, reject, or block cookies (including essential cookies),
certain parts of our website or app may not function fully. In some cases, our
website or app may not be accessible at all. Please note that we have no control
over how third parties use cookies when they are used.

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💙 MAKING THIS POLICY GREAT

Thanks for reading our policy. This privacy notice is based on an open-sourced
design from Juro and Stefania Passera  - get your own free privacy policy
template.

The previous version of our Privacy policy is available here for your reference.

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CONTACT

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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device. Because we respect your right to privacy, you
can choose not to allow some types of cookies. Click on the different category
headings to find out more and change our default settings. However, blocking
some types of cookies may impact your experience of the site and the services we
are able to offer. You can change your preferences at any time.
Cookies policy
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

Cookies that allow the user to browse a website, platform or application, and
using the different options on services included on these, including those
cookies used by the editor to allow operation and management of the website and
enable its functions and services, such as controlling data traffic and
communication, identifying the session, remembering the items added to their
cart, completing the payment process, managing payment, controlling any fraud
linked to service security, completing event sign up or participation requests,
counting visits for the purposes of invoicing the licenses for the software
which allow the service to operate (website, platform or application), using
safety elements during browsing, storing contents for video or audio
broadcasting, enabling dynamic contents (for example, loading animation for a
text or image) or share contents in social media.

FUNTIONALITY OR PERSONALISATION COOKIES

Funtionality or personalisation Cookies

Cookies that make it possible to remember information, so that users may access
the service under certain conditions that distinguish their experience from that
of other users, such as the language, the number of search results to be
displayed, the aspect or contents of the service depending on the browser though
which or the region from which it is accessed. This type of cookie make it
possible to offer a personalized service.

ANALYTICAL COOKIES

Analytical Cookies

Cookies that allow the cookies manager to perform follow-up and analyses of user
behaviour at the websites to which such cookies are linked; this includes a
quantitative measurement of the impact of an advertisment. Any information
collected by means of this type of cookies is used to measure activity on any
website, application or platform, for the purposes of introducing improvements
in function of the analysis of the data regarding the service use made by users.

ADVERTISING COOKIES

Advertising Cookies

Cookies which store information on user behaviour obtained through continuous
observation of their browsing habits, which allows to develop a specific profile
and display advertisement appropriate to this profile.

PERFORMANCE COOKIES (NOT BEEN USED)

Performance Cookies (not been used)

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.


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COOKIES

We use own and third-party cookies and similar technologies to analyze traffic,
personalize content, tailor and measure ads. You can accept all cookies by
clicking the "Accept" button or manage them or refuse their use by choosing your
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